Law Enforcement Requests

2018-07-25T19:10:38Z

Fx555: Created page with "NCF is obligated to work with law enforcement agencies provided they have a valid, legal warrant. That warrant is reviewed and confirmed by NCF management and legal counsel be..."

NCF is obligated to work with law enforcement agencies provided they have a valid, legal warrant. That warrant is reviewed and confirmed by NCF management and legal counsel before any action is taken.

No private member information beyond that specified in the legal request is provided to outside parties.

Questions Suggestions Complaints

2018-07-25T19:09:35Z

Fx555: Created page with "The first thing we suggest is that you contact our HelpDesk, either by emailing support@ncf.ca or calling 613-721-1773 x. 0 and either speaking with one of our HelpDesk Analys..."

The first thing we suggest is that you contact our HelpDesk, either by emailing support@ncf.ca or calling 613-721-1773 x. 0 and either speaking with one of our HelpDesk Analysts or leaving a voicemail and someone will follow back up with you shortly.

If you're not satisfied, please feel free to contact our Service Operations Manager Andrew Martey Asare by emailing amarteyasare@ncf.ca
or calling (613) 721-1773 x 1006 or Executive Director Shelley Robinson by emailing execdir@ncf.ca or calling (613) 721-1773 x. 1001.

If we are not able to resolve your issue, you can contact the Commission for Complaints for Telecom-television Services (CCTS) via its [https://www.ccts-cprst.ca/ website] or call toll-free to 1-888-221-1687.

Member Agreement

2018-07-25T19:01:45Z

Fx555: Created page with "Membership Agreement February 1995 In consideration for the use of the National Capital FreeNet Computer System (the "System"), and the efforts of National Capital FreeNet Inc..."

Membership Agreement February 1995
In consideration for the use of the National Capital FreeNet Computer System (the "System"), and the efforts of National Capital FreeNet Inc. ("NCF") and its Board of Directors (the "Board") to develop and maintain the System, I understand and agree to the following:

'''Use of NCF is a privilege which may be revoked at the discretion of the board.'''

1. That the use of the System is a privilege which may be revoked by the Board of Directors of the System at any time for abusive conduct or fraudulent use. Such conduct would include, but not be limited to, the placing of unlawful information on the system, the use of obscene, abusive or otherwise objectionable language in either public or private messages, or violation of this Agreement. The Board of the National Capital FreeNet will be the sole arbiter of what constitutes obscene, abusive, or objectionable language.

'''NCF may access, view, edit or remove anything which it feels is unlawful or objectionable.'''

2. That the National Capital FreeNet reserves the right to review any material stored in files or programs to which other Members have access and will edit or remove any material which the Board, in its sole discretion, believes may be unlawful, obscene, abusive, or otherwise objectionable.

'''All items on NCF are for private use only.'''

3. That all information services and features contained on the National Capital FreeNet are intended for the private use of its patrons, and any commercial or unauthorized use or publication of those materials, in any form, is expressly forbidden.

'''All Items on NCF are general and do NOT refer to specific person, case or situation.'''

4. That all information contained on the National Capital FreeNet is placed there for general informational and entertainment purposes and is, in no way, intended to refer or be applicable to any specific person, case, or situation.

'''NCF is NOT liable for loses incurred by your use or non-use of NCF. '''

5. That the National Capital FreeNet and its Board does NOT warrant that the functions of this system will meet any specific requirements I may have; nor that it will be error free or uninterrupted; nor shall it be liable for any indirect, incidental or consequential damages (including lost data, information or profits) sustained or incurred in connection with the use of, operation of, or inability to use the system.

'''You agree to be bound by rules and regulations set down by NCF.'''

6. To abide by such rules and regulations of system usage as may be set down from time to time by the Board of the National Capital FreeNet.

'''You release the NCF, Board, operators, and affiliates for any claims related to the use or non-use of NCF. '''

7. In consideration for the privilege of using the National Capital FreeNet and in consideration for having access to the information contained on it, I hereby release the National Capital FreeNet, its Board of Directors and operators, and any institutions with which they are affiliated, for any and all claims of any nature arising from my use, or inability to use, the National Capital FreeNet.

'''You agree to be responsible for your own actions and to compensate anyone harmed by your abusive use of the system. '''

8. To indemnify the NCF and its Board for any loss suffered to them by reason of my improper use of the System, and to compensate anyone harmed by my abusive use of the system.

'''Information provided on NCF is offered as a community service and NOT as individual professional consultation.'''

9. That the information provided on the System is offered as a community service and is not a substitute for individual professional consultation. Adequate professional guidance for making important personal decisions cannot be provided through an electronic format of this type. Advice on individual problems should be obtained personally from a professional. I agree: (1) that I understand this Agreement; (2) that by using the System, I am not seeking to establish a doctor/patient, lawyer/client, or similar relationship with any of the Information Providers or other Members; and (3) that the Information Providers and NCF can rely on my promises in this paragraph (and elsewhere on this form) as an inducement to provide information on the System.

'''You will not allow others to use your Member ID nor attempt to obtain or use more than one Member ID.'''

10. That I will not allow another person to use my Member ID and Password; nor will I attempt to obtain or use more than one Member ID, except as authorized in special circumstances by the National Capital FreeNet.

'''All registered Members of NCF must provide accurate and real information on their application. '''

11. All registered Members of the National Capital FreeNet must provide accurate information on their application forms. Pseudonyms, nicknames, 'handles' or false names are not allowed -- use your real name. Failure to provide accurate information may result in denial of system access.
Willful misrepresentation or deliberate attempts to conceal or forge information may result in legal action against you.

'''NCF prohibits all advertising, except for non-commercial advertisements posted in appropriate news groups.'''

12. The National Capital FreeNet prohibits all unsolicited advertising, both direct and 'broadcast', except in the case of non-commercial advertisements posted only in the news groups reserved for such purposes.

Privacy Policy

2018-07-25T18:50:27Z

Fx555: Created page with "==Privacy== Our privacy policy At National Capital FreeNet (NCF), our policy is to respect and protect member privacy. NCF is under no obligation to monitor the data passing t..."

==Privacy==
Our privacy policy
At National Capital FreeNet (NCF), our policy is to respect and protect member privacy.
NCF is under no obligation to monitor the data passing through our network, nor do we track packet destination, content, or type. On occasion, we receive notice of copyright infringement, especially from authorities in the United States, which we forward via email to the appropriate member as per our legal obligation.
NCF protects the privacy of its members. NCF does not disclose, rent, or sell a member’s email addresses or personal information unless requested by that member in writing. However, NCF must comply with court orders requiring information disclosure.

===General FAQ===
====What information concerning my IP address and my web browsing does NCF collect?====
NCF logs IP addresses assigned to your modem/router as well as information relating to the connection between your modem/router and NCF's equipment.

On our end, NCF does not log any information regarding the sites that you visit or the searches that you make. That said, the websites that you visit may log your assigned IP address and other information. You may wish to contact those sites for information regarding their privacy policies.

====What information does NCF store about me, my devices and my account?====
NCF maintains information such as name, address, invoices, payments made, trouble tickets, purchased equipment, etc. Modem/router information IP address information may be logged as described above and this will allow linkage to your account.

====What geo-locational data does NCF collect?====
NCF does not have access to any geo-locational information except your street address, which we use only for billing purposes.

====What text messages or multi-media messages does NCF log?====
NCF does not provide inter-member text or multi-media messaging services. However, NCF provides a communication service between members and NCF staff (Office Messages) as well as a request tracking system (Request Tracker). Messages using these systems are logged. NCF also provides members access to discussion groups where they can post questions and comments. These postings are public and are logged.

====Does NCF log my voice calls?====
NCF does not provide any voice services nor do we have access to your call information if you use a VOIP service. If you use NCF's dial-up Internet service, session-related information (such as the calling number, called number, call duration, etc.) is logged.

====What information does NCF collect in its mobile device applications?====
NCF does not provide any mobile device applications.

====What information does NCF collect regarding my services and my usage?====
NCF collects and stores usage statistics for the amount of data that has been transmitted to and from your modem/router. This is used for billing and engineering purposes only. NCF does not perform deep packet inspection of traffic and handles all traffic types and sources uniformly.

====Does NCF disclose my personal information to third parties, including law enforcement agencies?====
NCF does not disclose your personal information nor any information about your account or devices to third parties unless they provide a valid search warrant or court order. In such cases, NCF will provide only the information that is required in order to be compliant with the order.

====Does NCF inform me if my data has been disclosed in response a valid search warrant or court order?====
NCF is obligated by law to keep these searches confidential. We do not record any information regarding search warrants or court orders.

====Does NCF sell member information, even in anonymous or aggregate form, to third parties for advertising purposes or to enhance my browsing experience?====
No. NCF does not accept advertising on its site, does not use any personal information to enhance user experience and does not sell any information to anyone.

Bell provides local loop and DSL access services to NCF. Do they have access to my personal information?
Bell records your name, address, phone number and DSL service information as well as any Bell orders and trouble tickets opened on your behalf. They do not have access to any personal, financial or other account information unless you have a separate account with them (e.g., for your phone or TV service).

====What does the recent Supreme Court of Canada decision mean to my privacy at NCF?====
The Supreme Court ruled in R v Spencer that requesting the user information associated with an IP address constitutes a search which requires a valid search warrant to disclose. This means that ISPs such as NCF can only provide this information when a valid search warrant is furnished by the agency seeking the information. This has always been our policy and now has been endorsed by the Supreme Court.

====What does Bill C-13 mean to my privacy at NCF?====
Bill C-13 negates the Supreme Court decision by providing agencies with broad powers to request information without a search warrant or court order. This would include the user information associated with an IP address. Further information on Bill C-13 and its erosion of your privacy can be found at https://cippic.ca and https://openmedia.ca.

====Who can I contact at NCF regarding privacy issues?====
You can contact NCF's Executive Director at execdir@ncf.ca

2016-12-23T14:29:35Z

Fx555: /* Some CAF-OCH Details */

Community Access Fund (CAF)

2016-12-23T14:21:12Z

Fx555: /* Ottawa Community Housing Partnership */

2016-11-16T20:49:56Z

Fx555: /* Why would I choose VOIP? */

File:DSL Glossary.pdf

2016-10-24T14:58:56Z

Fx555:

Hosting services

2016-09-27T18:02:09Z

Fx555:

NCF provides website hosting services for individual NCF members and also for organizations too. Hosting services are available at no charge to all active NCF members.

==Hosting services available to individual NCF members==
Each member has available:
* web space for static (non-dynamic) web pages (see [[Publishing Web Pages]])
* FTP access and Web File Manager (see [[Publishing Web Pages]])
* web traffic stats (produced by the AWStats package)
* nightly back-up
* email (one account per member), including webmail, POP and IMAP access

No dynamic page generation is available (eg., no PHP, JSP, MySQL, etc) for member accounts, but these are available for 'organizational' accounts (which can be held by an individual).

=== Apache .htaccess files ===
NCF's web server is an [http://en.wikipedia.org/wiki/Apache_HTTP_Server Apache HTTP server] and .htaccess files are recognized with the following modules
enabled:
* mod_auth (for Basic password protection, ie., password in the clear)
* mod_alias (for redirecting)
* mod_rewrite (for remapping)

The absolute path to your web space is:
/files70/content/members/htdocs/[yourAccountID_or_emailAlias]

== Hosting services available to organization accounts ==
NCF [http://www.ncf.ca/ncf/support/register.jsp organizational accounts] have available:
* all services available to members (web pages, etc)
* sub-domain hosting (eg., myOrgName.ncf.ca)
* full-domain hosting (eg., myOrgName.ca) (Note that NCF does not offer domain name registration, so it has to be done elsewhere)
* PHP5, MySQL5
* no scripting support, no shell access

Organizational email accounts are limited at the moment by old mail server technology. Not much is available beyond simple forwarding.

Package installation (such as WordPress) may be possible for organizational accounts by special arrangement.

NCF hopes to expand its hosting services as resources permit.

The absolute path to your web space is:
/files70/content/hosting/[www.mydomain.ca]/htdocs

==See also==
*[[Dokuwiki on NCF organizational websites]]
*[[Website Statistics]]

==External links==
*[http://www.kxs.net/support/htaccess_pw.html Generating an encrypted htaccess password]

[[Category: web space]]

TP-Link TD-W9970 Configuration

2016-06-30T17:56:58Z

Fx555: /* Add Settings for ADSL */

[[File:TD-W9970_front.jpg|thumb|right|300px|The TP-Link TD-W9970 Modem Front]]
[[File:TD-W9970_back.jpg|thumb|right|300px|The TP-Link TD-W9970 Modem Back]]
The TP-Link TD-W9970 is for use on any service on networks using Bells' DSL infrastructure. NCF sells these modems to all members.

This is the procedure NCF uses to configure a TP-Link TD-W9970 modem out of the box or after a factory reset. To learn more about configuring your particular modem, consult the [[Modem manuals (DSL)|manual]].

== Configure router for Dual-Mode ADSL/VDSL operation==
Your router can support both ADSL and VDSL modes. If necessary, you could switch between ADSL and VDSL plans without having to buy a new router or even reconfigure your existing one.

===Settings for VDSL===
We will start with the mode used for VDSL connections. These include the following NCF DSL Plans:
* Freedom 15-10/300
* Freedom 25/300
* Freedom 50/300

=== Quick Setup ===
NOTE: If the modem is brand new, "user name: admin" and "password: admin" will gain access. If the modem is not new, it is recommended to reset the modem to the factory defaults by holding down the Reset/Wi-Fi button for 6 to 9 seconds and then do step 1.

1. Once you access the modem from your [[browser]] at http://192.168.1.1 and login (user name: admin and password: admin), click the link high-lighted in red (Quick Setup).

[[file:Td-w9970_setup1.png|800px|Getting started]]

'''Region: Canada'''
# Time Zone to '''(GMT-05:00) Eastern Time (US & Canada)'''
# Click '''Next'''

[[file:Td-w9970_setup2.png|800px|Step2]]

'''Quick Setup – Auto Detection'''
# Click on '''No, I want...'''
# Click '''Next'''

[[file:Td-w9970_setup3.png|800px|Step3]]

'''Quick Setup – DSL'''
# ISP: '''Other'''
# L2 Interface Type: '''VDSL'''
# Enable VLAN ID: '''checked'''
# VLAN: '''35'''
# Connection Type: '''PPPoE'''
# Click '''Next'''

[[file:Td-w9970_setup4.png|800px|Step4]]

'''Quick Setup - PPPoE'''
# User name: '''ab123@ncf.ca''' (where ab123 is your NCF ID)
# Password: '''••••••••''' (where •••••••• is your NCF DSL Password)
# Confirm password: '''••••••••'''
# Click '''Next'''

[[file:Td-w9970_setup5.png|800px|Step5]]

'''Quick Setup – 3G/4G'''
# Click '''Next'''

[[file:Td-w9970_setup6.png|800px|Step6]]

'''Quick Setup – Wireless'''
# Wireless: '''Enable'''
# Wireless Network Name (SSID): '''NCF_xxxx''' (where xxxx are the last 4 digits of the modem serial number)
# Channel: '''Auto'''
# Mode: '''11bgn mixed'''
# Security: '''WPA/WPA2'''
# Password: '''DSL Password'''
# Click '''Next'''

[[file:Td-w9970_setup7.png|800px|Step7]]

'''Quick Setup – Confirm'''
# Verify all setting are as entered
# Click '''Next'''

[[file:Td-w9970_setup8.png|800px|Step8]]

'''Quick Setup – Complete'''
# Click Finish

'''Stay logged-in'''
# Click '''Network''' (left-hand menu, 4th link from top)
#Click '''WAN Settings'''

'''Network – WAN Settings'''
# Click on '''Action: Edit''' (entry with pppoe_ptm_xx_x_x, right-hand side of table)

'''Network – WAN Settings'''
# WAN Service Setup, enter...
# Enable IPv6: '''un-select'''
# Click '''Advance'''
# Select '''SPI Firewall'''
# Click '''Save'''

=== Add Settings for ADSL ===
Moving on now to add settings for ADSL.
ADSL is required for the following NCF DSL Plans:
* Freedom 6/300
* Freedom 7/300
* Freedom 15-1/300

'''Stay logged-in'''
# Click '''Network''' (left-hand menu, 4th link from top)
# Click '''WAN Settings'''

'''Network – WAN Settings – DSL WAN Interface'''
# Click on '''Action: Delete''' (1st entry, right-hand side of table)
# Click '''Add''' button

[[file:Td-w9970_setup9.png|800px|Adding ADSL2+ WAN Config 1/2]]

'''WAN Service Setup, enter...'''
# DSL Modulation Type: '''ADSL'''
# ATM Configuration: '''VPI/VCI = 0/35'''
# Connection Type: '''PPPoE'''
# User name: '''ab123@ncf.ca''' (where ab123 is your NCF ID)
# Password: '''••••••••''' (where •••••••• is your NCF DSL Password)
# Confirm password: '''••••••••'''
# Connection Mode: select '''Always on'''
# Authentication Type: select '''AUTO_AUTH'''
# Enable IPv4: '''selected'''
# Default Gateway: select '''Current Connection'''
# Enable IPv6: '''un-select'''
# Click Advance, select '''SPI Firewall'''
# Click '''Save'''

[[file:Td-w9970_setup10.png|800px|Adding ADSL2+ WAN Config 2/2]]

== Additional Settings That Need to be Done ==

# Click on '''System Tools''' (left-hand menu, towards the bottom)
# Select '''Manage Control'''
# For the user admin we use the member's '''DSL Password''' – user name & password should not exceed 15 characters
# Ensure ICMP (ping) is set for '''Local'''
# Enter it once and again below to confirm
# Click '''Save'''

# Select '''Time Settings'''
# Time Zone: '''(GMT-05:00) Eastern Time (US & Canada)'''
# NTP Server 1: '''time.nrc.ca'''
# Enable DST: '''checked'''
# Modify DST Start: '''2nd Sunday in March'''
# Modify DST End: '''1st Sunday in November'''
# Click '''Save'''

#Forwarding - UPnP
## UPnP: Disable

#System Tools - Manage Control
## ICMP (Ping): Local only (default setting)

#System Tools - CWMP Settings
## CWMP: Disable (default setting)
## Inform: Disable (default setting)

== Configure as bridge ==
Do this only if you prefer to use your own external router rather than the one built into your TP-Link unit.

# Connect power and turn on the modem with the button on the back.
# Connect an Ethernet LAN cable to one of the yellow rear ports
# In the browser's address bar, enter the IP address for the modem interface page: 192.168.1.1
# If the modem is fresh from the factory, use the default user name and password to gain access
##'''user:''' admin
##'''password:''' admin

If the modem was previously configured for someone, the password would be the previous user's [[DSL password]]. If it is unknown then do a reset to factory default, press the reset/Wi-Fi button on the back. Hold for 6 to 9 seconds to reset. The user name and password will now be as above.

# Click on Quick Setup.

See screenshots below:

'''Quick Setup – DSL'''
# ISP: '''Other'''
# L2 Interface Type: '''VDSL'''
# Enable VLAN ID: '''checked'''
# VLAN: '''35'''
# Connection Type: '''Bridge'''
# Click '''Next'''

[[File:Td-w9970_bridge1.png|800px|Configuring for Bridge Mode 1/4]]

'''Quick Setup – Wireless'''
# Wireless: '''Disable'''
# Click '''Next'''

[[File:Td-w9970_bridge4.png|800px|Configuring for Bridge Mode 4/4]]

'''Quick Setup – Confirm'''
# Verify all setting are as entered
# Click '''Next'''

[[File:Td-w9970_bridge2.png|800px|Configuring for Bridge Mode 2/4]]

'''Stay logged-in'''
# Click '''Network''' (left-hand menu, 4th link from top)
# Click '''WAN Settings'''

'''Network – WAN Settings – WAN Settings'''
# DSL Modulation Type: select '''ADSL'''
# ATM Configuration, enter...
# VPI: '''0'''
# VCI: '''35'''

[[File:Td-w9970_bridge3.png|800px|Configuring for Bridge Mode 3/3]]

# WAN Service Setup, enter...
# Connection Type: '''Bridge'''
# Click '''Save'''

== Modem Password Setup ==
Click on the "System Tools" link on the LH side of the page, then "Manage Control". Change the modem access password to NCF standard.

[[file:Td-w9970_setup11.png|800px|Setting Admin Password]]

== Configuring Time Zone ==
Click on the "System Tools" link on the LH side of the page, then "Time Settings". Set the timezone to Eastern Standard Time, enable DST (Daylight Savings Time), and set the NTP server to the NRC clocks (time.nrc.ca).

[[file:Td-w9970_setup12.png|800px|Configuring Time Settings]]

==Turn on the Firewall==
*Click 'Firewall' in the left column
*Select 'Enable Firewall'

== See also ==
*[http://www.ncf.ca/ncf/dsl/modem/TD-W9970_V1_UG.pdf TP-Link TD-W9970 manual]

*[[About DSL modem lights - TP-Link modems]]
*[[Dynamic DNS]]
*[[Modem Configuration (DSL)]] - for a complete list of instructions for all NCF modems
*[[Modem manuals (DSL)]]
*[[Port forwarding]]
[[Category: DSL]]

Troubleshooting

2016-06-30T17:05:43Z

Fx555: /* That didn't work, now what? */

This page provides some troubleshooting tips and advice if your DSL service stops working.

== If it was working and now is not ==
If your service was working and is not working now, and you have not changed anything, chances are that the problem is a network outage. The best thing to do is wait to see if the problem resolves itself. Generally network problems will be solved within an hour. To check network status, go to http://www.bell.ca/Bell_Internet#

If you know another NCF DSL member you can ask them if their service is working.

Sometimes your modem may not notice that the network is back up. Try power-cycling your modem to force it to look for the network on restart.

== Start-up problems and chronic problems ==
If your service is chronically sub-optimal, below are some possible problems and possible solutions.

=== Background information about DSL ===
The low-frequency end of your phone line is reserved for voice signals. DSL works by using higher frequencies. Line filters keep the DSL signals from affecting non-DSL devices and also keep those devices from interfering with the DSL portion of the spectrum.

When your modem detects the DSL signal, it tries to synchronize with it (get ''in sync''). If it can do this, the modem is said to be ''in sync'' and the DSL/Broadband light will be green.

When a DSL signal is detected, the modem assesses the power spectrum of the line and decides how much bandwidth is available. If the line quality is poor, the modem will operate at lower speeds to reduce the number of errors. For best performance, good line quality is essential.

DSL signals weaken with distance, so DSL works best when your location is close to Bell equipment (DSLAM). Bell invests in DSLAM equipment in an area depending on many factors. If they have not yet installed a DSLAM near your location, they may not be able to offer as high bandwidth as in other locations, even ones nearby.

If performance (e.g., [[Speed test (DSL)|speed tests]]) on your line is significantly worse from that of your neighbours, chances are good that something is non-optimal at your location or on your line.

If you get expected speeds in the morning and late at night, but experience slower speeds in the evenings and on weekends then the likely culprit is network congestion. NCF has investigated the problem and found that there was network congestion between the NCF network and the Bell Network at the aggregation point. We implemented a solution and we will continue to monitor it and make further adjustments as necessary.

See also:
*[[DSL speed]]
*[[Stages of DSL connection-making]] (learn how it should go)
*[[About DSL modem lights]] (what the lights can tell you)

=== General strategies for DSL problem-solving ===
* [[About DSL modem lights|Check the lights on your modem]] - the lights can tell you a lot of useful information.
* [[Modem Installation (DSL)|Check your installation]]. Are your wires connected and plugs seated securely?
* Check the [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL help discussion group] to see how other members have solved the problem, or post a description of your problem so that other members can help. This is often faster than asking the NCF office because NCF members are often able to answer around the clock! Besides, one of NCF's founding motivations was to provide a means for people to help people.
* Check the internet for information using a search engine. There are lots of web pages on diagnosing and treating DSL problems.
* If you are pretty sure it is a problem with your phone line, please send a message to the NCF office (using the Office Message button on the [http://help.ncf.ca Help page]). Or if you hear static and noise on your voice calls (assuming you have voice service from Bell on the same line as your DSL), you can have Bell address that by dialing 611, it will help your DSL quality too.
* NCF is not-for-profit association owned by its members (including you), and the level of office support versus DSL price is something members decide as a group. In general, NCF members prefer to solve problems themselves or with the help of other members rather than pay more. (see [http://help.ncf.ca Help page])
* Bell offers a for-fee service for "line care", which costs about $100 for a year of coverage. Bell will investigate all problems inside or outside your location relating to DSL and voice for a year. This could be attractive for people with marginal DSL service, especially for the initial first year to get DSL working at your location.

===Testing at the demarcation point===
Before opening a ticket with Bell and possibly incurring a fee, you will want to make sure the problem is not with your inside house wiring. You can do this by plugging your DSL modem directly into the [https://en.wikipedia.org/wiki/Network_interface_device Network interface device box] or [https://en.wikipedia.org/wiki/Demarcation_point demarcation point], which bypasses your wiring and connects you directly to Bell's lines.

If the problem is solved, the issue is with your inside wiring and you will want to hire a licensed contractor to look into it for you.

If the problem persists, it is likely the issue is with Bell's wires leading into your home. You may wish to ask the NCF office to open a ticket with Bell, who will send a technician to make a service call.

<gallery>
File:Demarcation point.JPG|Demarcation point in a house built in 2000.
File:Demarcation point 02.JPG|Demarcation point in an older home
File:Demarcation point 03.JPG|Another style of demarcation point
</gallery>

===If you do not have DSL connection (no DSL or internet modem lights), your connection is intermittent or you experience low speed===
Here are some possible causes:

*DSL modem is connected to the phone line via a line filter
**Solution: The DSL modem must be ''directly'' connected to the phone line, without a line filter, remove any filter.

[[File:DslModemPhoneComputer.png|center|frame|Connect modem to phone line and computer]]

*Modem not connected to working phone jack or to a line with DSL service
**Solution: If you have multiple phone lines at your location, be sure the modem is connected to the line with DSL service. If the line also has voice service (i.e., is not 'dry DSL'), there should be dial-tone if you plug in a phone at that jack.

*Telephone(s) or other devices not filtered on the same phone line
**Solution: All devices (other than the DSL modem itself) must be connected via a line filter (otherwise they may interfere with the DSL signal). Install filters or disconnect the other devices from the phone line.

*Outside line issues: Noise on your phone line. If you hear cracks, static, etc on your phone line, this can interfere with your DSL signal too
**Solution: Call 611 to report the problem to Bell. Tell them about the voice quality on your line being poor due to cracks, pops & static sounds. Probably best not to mention DSL, just focus on voice quality issues.

*Defective filter(s). If the DSL modem works well with all other devices temporarily unplugged from your line, maybe one of those devices has a defective filter
**Solution: Try to figure out which filter is defective by plugging the devices in one at a time. If one is found to be defective, replace it.

*Faulty inside wiring / phone jack(s). If your problems appear after adding a new phone or other device, or changing the wiring in your house, those changes are likely the cause of problems
**Solution: Repair your inside wiring. If unsuccessful, Bell offers a charge-by-the-hour service to find problems within your residence, call 611 to arrange for assistance.

*Distance from DSL service exceeds maximum distance. If you've never been able to obtain sync, maybe your location is too far from the nearest Bell service point
**Solution: NCF can work with Bell to assess this. Contact NCF via the [http://help.ncf.ca Help page].

*Electrical interference from AM radio, halogen lights, audio speakers, power supplies
**Solution: Locate the modem away from sources of electrical interference. Use shielded twisted pair cabling from the modem to the wall jack.

*Apartment intercom interference
**Some older-style apartment door intercoms actually cut into the phone line system and can interfere with DSL signals, causing a loss of connectivity. Many are being replaced by more modern systems that act as telephones and dial your home or cell phone number and won't interfere with DSL. If you determine this is the problem try discussing this with your landlord.

*Using low-quality phone wire between the phone jack and modem
**Solution: It is best to use just the phone line that was provide by the modem. If you need an extension to reach a jack, be sure it is high quality. Instead, consider using a longer ethernet cable to reach the computer (or use wireless instead).

*Modem overheating.
**Solution: Ensure the ventilation ports, usually located on the bottom of the modem are clear. Try mounting the modem on its side (vertically), on a hard surface or raised up on blocks so that airflow is optimal. If it was operating at a normal temperature and is now overheating it is likely about to fail and requires replacing.

*Spider webs
**Solution: Check that your telephone junction boxes are free of spider webs (they can conduct and interfere with short range, high frequency signals, says a local engineer who worked on early DSL-like hardware development).

*Wet weather, especially in the spring
**Solution: Often wet weather, especially during the spring melt, causes phone line performance to degrade (water gets in and temporarily changes the electrical characteristics of the line). Lines are supposed to be waterproof, but with age that can degrade. Such problems often 'dry up' as conditions improve.

*Failing modem
**Solution: Modems rarely just quit dead, many models seem to have failure modes where they keep working, but don't provide a good stable connection. You can borrow a "loaner modem" from the NCF office (deposit required). The staff will set it up with your account information and [[password]] so that you can just take it home and plug it in. If this solves problem then chances are that the problem is that your own modem is failing. If this '''does not''' solve the problem then it will rule out your modem as the cause of the issue.

*Wireless issues
**For wireless issues have a look at [[about wireless]].

===That didn't work, now what? ===
Nothing works? Try:
#Searching the internet for ideas
#DNS Problems [https://developers.google.com/speed/public-dns/docs/troubleshooting see Google's tips]
#Posting to the [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL discussion group]
#If all those fail, try describing your problem to the NCF office via the Office Message system on the [http://help.ncf.ca Help page].

==Sagemcom modem: you're getting a "Welcome to Bell" page==
[[File:Sagemcom 2864 external view.JPG|thumb|right|300px|The Sagemcom 2864 high speed DSL modem]]
===The Symptom===
If this occurs, members see a Bell splash page when they enter their browser. The page requests a login (with Bell credentials) which our members can't complete.

No other modem configuration details are disturbed other than the Internet login.

===The Cause===
The root cause is not known, but may involve some type of reset signal on the DSL line.

===The Fix===
The correct credentials need to be put back into the modem. Those credentials are:<br><br>
User: xxx99@ncf.ca<br>
Password: ncf.... (typically, a 12 alpha-numeric characters string)

That can be done in at least 3 ways:
# on your own – the instructions for this are given below
# NCF staff can walk you through the process over the phone
# you can bring the modem into the office and we'll deal with it<br><br>

===Instructions to change the Internet logon values===
Here are the instructions to recover full Internet access from the Sagemcom modem:

# connect an Ethernet cable between a PC and the modem
# Start up a browser on the PC
# In the address bar, type '192.168.2.1' (without the quotation marks), press Enter
## you should see a login window
# for the user, type: 'admin' (without the quotation marks), and for the password type: <your 12 character NCF DSL password: ncf...>
## you should now see a window labeled 'Connection Hub'
# In the menu on the Left Hand side of the window, click on the 'Internet' field
## you should now see a window with a userid and password fields – the userid will show 'sc.......'
# in the user field, enter your NCF ID followed by '@ncf.ca' (e.g., aa000@ncf.ca)
# in the password field, enter your NCF DSL password (your 12 character NCF DSL password: ncf...)
# click the 'Save' button at the bottom of the window
# when you see the 'Settings Saved' message, the Internet light (the one with the @ sign) should start to blink red and then turn blue - this may take some time.

Access should be restored and your work is done.

It's possible that a power cycle may be required to get the modem to recognize the configuration change so if a "Save" doesn't restore your Internet, try that.

==See also==
*[http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL discussion group] Draw on the expertise of fellow NCF members
*[[About wireless]]
*[[DSL speed]]
*[[Speed test (DSL)]] How to do a speed test of your DSL service
*[[Line stats (DSL)]] How to obtain and interpret line stats from your DSL modem
*[[SpeedTouch 516 and 585 on ADSL2+]]
*[[Computer Help]]
*[[Managing your monthly DSL bandwidth usage]]

[[Category: DSL]]

Email

2016-04-28T16:34:22Z

Fx555: /* Customizing SpamFilter */

This page provides some basic information about NCF email, how it works and how to configure it.

For infomation on using the Zimbra webmail system, please see [[Zimbra]].

== Sending and receiving email ==
{{:Quick Facts (Email)}}
===General information===
NCF provides every member with a personal email address. NCF email addresses are simply a member's account ID (eg., 'ab123') followed by '@ncf.ca', for example, 'ab123@ncf.ca'.

Optionally, you can arrange for an [[Email Alias|email alias]], for example, 'jsmith@ncf.ca'.

'''Important:''' If you already have an email address and do not plan to use your NCF email address, be sure to tell us, using [https://secure.ncf.ca/ncf/home/tools/preferences.jsp Change Preferences] at the bottom-right of the StartPage. NCF needs to be able to reach you about your account.

=== Receiving mail===
Incoming email for you is stored on NCF's computer until you ask for it.
There are two ways to receive email:

;Using NCF WebMail (browser-based)
:All you need to use WebMail is a web browser connected to the internet (eg., home, office, library, internet cafe, anywhere in the world via internet). No set-up is required. You read and send mail from the browser using the [[Zimbra]] interface and your mail is stored on an NCF computer. With WebMail, your email stays on the computers at NCF and is backed up there, too, to protect against loss.

:A disadvantage of using WebMail is that you have to stay connected to the internet while you are reading and composing your email.

;Using an email client (on your personal computer)
:Email client software allows your email to be transferred to your computer and then read there. The size of your mail archive can be as large as your hard drive.

:A disadvantage is that your mail is only accessible while you are at your own computer.

In the past personal computer-based mail clients were dominant, but in recent years the trend has been away from mail clients and towards server-based webmail, because of the convenience of being able to access the mail from any browser anywhere, even from phones and hand-held devices, as well as automatic back-ups.

=== Maximum Message Size ===

The NCF mail system currently allows for messages as large as 20MB to be received. Files sent by email however, are larger in transit as they must be encoded for transport. You may expect the largest size of file you can therefore safely receive to be about 15MB.

If you wish to send larger files, however, there is a better way. The new mail system at NCF is called [[Zimbra]], which includes a feature called the 'Briefcase', which allows for file storage and sharing. You can upload a file into your Briefcase and then share that file with any number of recipients without any of the limitations inherent in sending messages in encoded email messages.

== NCF Webmail ==
NCF Webmail allows you to compose, send, receive and manage your email using any browser. It is the easiest way to send and receive email while you are away from home. Your mail stays on the NCF's mail server. To use it all you need is a web browser and connection to the Internet.

You can try WebMail by going to the [http://start.ncf.ca StartPage] and clicking on 'Get your NCF WebMail'. There is nothing to install on your computer.

Up to 200 MB of email can be accumulated and stored in your WebMail Inbox and folders, as of spring 2012. NCF's storage capacity increases regularly as facilities are upgraded.

The NCF Webmail system was upgraded in 2011 to a new server running the [[Zimbra]] mail system. For an overview of the benefits of Zimbra, please visit the [http://www.ncf.ca/ncf/home/zimbraIntro.jsp Introducing Zimbra] page.

For specific and detailed help on all things Zimbra, visit the [[Zimbra]] Help Page.

== Mail readers (mail clients) ==

Some common current mail readers, all available for download free of charge, are:

* [http://mail.live.com Microsoft Windows Live Mail]
* [https://www.mozilla.org/en-US/thunderbird/ Mozilla Thunderbird]
* [http://www.pmail.com/ Pegasus]

If you do not have a mail reader, you can download one for free. Once it is installed on your computer, you need to configure it so it knows from where to retrieve/send your email.

'''Notes:'''
*Microsoft Outlook Express is very outdated, has serious security problems, is no longer supported by Microsoft and is not recommended by NCF. See [http://en.wikipedia.org/wiki/Outlook_Express this article] for more detail on why you should replace it.
*Microsoft Outlook is commercial software and comes with ''Microsoft Office''.

=== Setting up a mail reader ===
Modern mail readers are pretty easy to set up. Typically you just need some of the information in the 'Quick Facts' box above.

For step by step instructions, click on your mail reader below:

Step-by-step instruction for popular mail readers:
* [[IPhone|iPhone, iPad, or iPod Touch]]
* [http://www.ncf.ca/ncf/support/android/ Android Devices (eg. Google Nexus One, Motorola Milestone, or HTC Hero)]
* [[Apple Mail|Apple Mail (2011)]]
* [[PlayBook|Blackberry PlayBook]]
* [http://www.ncf.ca/ncf/support/evolution.html Evolution Mail and Calendar]
* [http://web.ncf.ca/aw958/mail_help_files/outlook_2003_setup/outlook_2003.html Microsoft Outlook 2003]
* [[Microsoft Outlook 2010]]
* [http://www.ncf.ca/ncf/support/mail_thunderbird3.html Mozilla Thunderbird]
* [http://www.ncf.ca/ncf/support/windowsLiveMail.html Windows Live Mail]

Step-by-step instructions for older mail readers, still in use on some systems:
* [http://web.ncf.ca/glennj/ncf/bookshelf/appleMail/index.shtml Apple Mail (2006)]
* [http://www.ncf.ca/ncf/support/eudora.html Eudora Mail]
* [http://www.ncf.ca/ncf/support/outlook.html Microsoft Outlook Express]
* [http://www.ncf.ca/ncf/support/mail_thunderbird.html Mozilla Thunderbird 1.x or 2.x]
* [http://www.ncf.ca/ncf/support/ns71.html Netscape Mail]
* [http://www.ncf.ca/ncf/support/pegasusMail.html Pegasus Mail]
* [[Windows Mail]]

For information on whether you should set up your reader for POP or IMAP see [http://www.ncf.ca/ncf/support/pop_imap.html What's the difference between POP and IMAP?].

=== I can receive email, but I can't send! (Relay Access Denied) ===
If your mail account appears to be setup correctly, but you are having trouble sending, it could be that you don't have SSL and authentication enabled.

Step-by-step instructions to update or confirm that your account is correctly configured for SSL and authentication:
* [http://www.ncf.ca/ncf/support/outlook_ssl.html Microsoft Outlook Express SSL Setup]
* [http://www.ncf.ca/ncf/support/mail_thunderbird_smtp.html Mozilla Thunderbird SSL Setup]
* [http://www.ncf.ca/ncf/support/windowsLiveMail_ssl.html Windows Live Mail SSL Setup]

== Customizing SpamFilter ==
Regardless of how you read your mail, you can use NCF's SpamFilter if you have problems with spam.

You can view or change your SpamFilter settings by going to the [http://start.ncf.ca StartPage], and clicking on [http://www.ncf.ca/ncf/home/spamfilter/index.jsp SpamFilter set-up] under 'Email' in the left column. There is information on that page about how SpamFilter works and [http://www.ncf.ca/ncf/support/faqMaker.jsp?faq=2 Frequently Asked Questions] on customizing SpamFilter.

If you would like to view a short video on setting SpamFilter options then go [https://youtu.be/PWEibPkXCS0 here.]

==See also==
*[[Alternate email address]]
*[[Email Alias]]
*[[Email blacklisting]]
*[[Tips (Email)]]
*[[Zimbra]] - for help on the Zimbra webmail system

[[Category: Email]]

Zimbra webmail

2016-04-28T16:28:38Z

Fx555: /* Mini calender */

:[http://help.zimbra.com/videos/8x/ ''Also see the official Zimbra tutorial videos'']
[[File:ZimbraLogo.png|right]]
Zimbra is a free, open source software webmail system that was developed by VMware of Palo Alto, California. In July 2013, it was sold by VMware to Telligent Systems and that company than changed its name to Zimbra, Inc. in September 2013. The webmail system continues to be actively developed.

[[Zimbra 7]] was extensively tested at NCF during 2011 and rolled out as NCF's new e-mail system in February, 2012. Zimbra replaced the old "Messenger Express" interface which was becoming unsupportable due to its age and also which did not support modern mobile devices, such as smart phones and tablets very well. On 5 February 2015 Zimbra version 7 was replaced by version 8, with the initial deployed version 8.6.0. Zimbra 8 introduces some minor interface improvements, new themes, as well as back-end efficiencies.

The Zimbra mail system provides many features not previously available at NCF. For a brief rundown of some of those features, read the [http://www.ncf.ca/ncf/home/zimbraIntro.jsp Introduction to Zimbra] page.

==Accessing the Zimbra Web Client==

The Zimbra Web Client can be accessed by clicking on [http://www.ncf.ca/ncf/home/zimbra.jsp Get Your NCF Webmail] on the [http://start.ncf.ca/ NCF Startpage].

The standard webmail features are all there - read, reply, compose new e-mail, and manage addresses. However, Zimbra has much more to offer.

There are three versions of Zimbra:

;Standard
:for users with slow connections such as dial-up (no spell-checking)
;Advanced
:for users with highspeed (with spell-checking that can be enabled at ''Preferences→ Mail→ Composing→ Mandatory spellcheck'')
;Mobile
:for phones, tablets and other mobile devices using 3G and other phone networks for connection

You can select between standard and advanced versions at ''Zimbra Preferences→General→Login Options''.

[[File:Zimbra8_advanced_preferences_client.png]]

Zimbra should automatically detect mobile devices and provide the mobile version to them. If it does not detect the device, try accessing Zimbra directly at [https://mail.ncf.ca/ https://mail.ncf.ca/].

[[File:Zimbra Mobile Log-in.png]]

==Timing out==
The NCF implementation of Zimbra is set to time out after 45 minutes of inactivity, meditated by cookies set on your computer. The time out feature is for security, so that an unattended computer won't compromise your email account.

Zimbra will automatically log you out if you open it in two or more different browser tabs at the same time. Instead of doing that you can have multiple Zimbra tabs open in one browser tab, such as having several emails under composition at once and you are able to click between them.

==Help files==

Zimbra includes a large number of built-in help files that explain many features and how they work, which can be found at "Help".

[[File:Zimbra8_help.png]]

==Zimbra doesn't look right==
If the Zimbra webmail interface doesn't look right, with elements overlapped, "squashed", interfering with each other, or just plain don't work then the problem is likely that you are using a very old [[browser]], such as Internet Explorer 6, 7 or 8, Firefox 3 or similar old browsers. Zimbra has a modern web-standards-compliant interface and will only display properly in modern standards-compliant browsers.

Zimbra has been tested and works very well in the current versions of the following browsers:

{{Recommended browsers}}

All of these are recommended for use with Zimbra.

Testing with Internet Explorer 9, 10 and 11 has shown that these browsers don't always display properly even though Zimbra is standards compliant and IE9, 10 and 11 are supposed to be standards compliant browsers as well. According to member reports Zimbra 8 seems to work better with IE11, although it may be necessary to add https://mail.ncf.ca to "trusted sites" and also add it in ''Tools''→''Compatibility View'' as well.

If you are using IE9, 10 or 11 and and Zimbra doesn't display properly do try one of the browsers listed above - they are all free downloads.

===Microsoft Internet Explorer 6 and other very old browsers===
If you try to sign into Zimbra with an old web browser, such as Microsoft Internet Explorer 6 (IE6), which was first released on 27 August 2001, you will get a warning page like this:

[[File:Zimbra IE Warning.png]]

If you proceed anyway by clicking "Skip To Webmail" you will find that it loads the "standard" version and that many features don't work, like pane resizing. Also, in our testing, trying to use features such as adding attachments results in the browser crashing.

Zimbra in IE6:

[[File:Zimbra in IE6.png]]

'''NOTE:''' Due to a serious security vulnerability found on 14 February 2014 and [[Browsers#Internet_Explorer_10_and_earlier|described here]] no one should be using IE10 and earlier versions after that date.

Basically IE6 is too old a browser to use with modern webpages and services, such as Zimbra. Get a newer free browser, such as:

{{Recommended browsers}}

==I can't find my messages, or I can't see the message size!==

Zimbra by default groups messages into conversations, just like Google's Gmail does. This is called "By Conversation" and can be confusing to people who have not used this before. In some cases, you won't see as much detail for each message.

In conversation view you can expand a conversation (collection of related e-mails) to see the individual e-mails, by just double clicking them. You can then restore them to a single conversation by clicking "Inbox" again. You can also show them by clicking on the arrow on the left side of the conversation to open the list of messages and then click the arrow again to collapse them. Conversation view actually works quite well once you get used to it.

If you are having trouble with conversation view, try changing the view to the more traditional "By Message" view.

Standard Client:
[[File:Zimbra8_standard_mail_preferences.png]]

Advanced Client:
[[File:Zimbra8_advanced_view.png]]

Message size (in KB) is now shown in Zimbra for all messages when in "by message" view and single messages when in "by conversation" view. In "by conversation" view when a conversation consists of more than one message Zimbra will show the number of messages in brackets under "size". The message sizes can easily be seen in "by conversation" view by clicking the left arrow for the conversation, which expands to show each message and its size.

[[File:Zimbra8_advanced_conversation.png]]

==Language==
Zimbra enables a number of language choices at ''Perferences→General→Login Options''.

[[File:Zimbra8_advanced_language.png]]

==Spelling==

The advanced version of Zimbra includes spell-checking, which can be selected on at ''Preferences→Mail→Composing→Mandatory spellcheck''

Users with slow connections, using the standard version of Zimbra, who desire spell checking should use a [[browser]] that provides built-in spell checking, such as:

{{Recommended browsers}}

or basically any modern browser except Microsoft Internet Explorer and Microsoft Edge.

[[File:Zimbra8_advanced_spellcheck.png]]

==Adding Calendars==

By default, your Zimbra account has a single calendar, named "Calendar". You might want to add some basic things, like Canadian or US holidays, or maybe you have a Google calendar you'd like to view.

For step-by-step instructions on adding calendars, see [[Zimbra: Google Calendar]].

==Contact and Calendar Sync==
Zimbra provides CalDAV and CardDAV services for 2-way synchronization of contacts and calendars. This allows you to benefit from network-accessible calendars viewable in the Zimbra web client while still using your favourite native clients.

Examples of clients that support CalDAV (for calendar sync):
* Mozilla Thunderbird (with the Lightning calender extension)
* Mozilla Sunbird
* Apple iCal
* Apple iPhone, iPad, iPod
* Evolution

Unfortunately, Microsoft Outlook does not include support for CalDAV. Windows users will need to use a specialized calendar app (eg. Mozilla Sunbird), or consider switching to Mozilla Thunderbird.

Examples of clients that support CardDAV (for contacts sync):
* Mozilla Thunderbird (with the Zindus extension. Note that [http://www.zindus.com/blog/2013/07/10/zindus-end-of-life Zindus was discontinued] and only supported up to Thunderbird 23)
* Apple Address Book
* [[IPhone|Apple iPhone, iPad, iPod]]
* Evolution

===Client Configuration===
Generally, the details are as follows.

CardDAV URL: <pre>https://mail.ncf.ca/dav/ab123@ncf.ca/Contacts</pre>

CalDAV URL: <pre>https://mail.ncf.ca/dav/ab123@ncf.ca/Calendar</pre>

Note that the final bit of the URL is important, it denotes the name of the Contact or Calendar folder. If you have a Contact folder named "Work", the URL would be:

<pre>https://mail.ncf.ca/dav/ab123@ncf.ca/Work</pre>

If you have a Calendar named "Soccer Practice", the URL would be:

<pre>https://mail.ncf.ca/dav/ab123@ncf.ca/Soccer Practice</pre>

===Step-by-step Instructions===

* [[Zimbra: Thunderbird Contacts]]
* [[Zimbra: Thunderbird Calendar]]
* [[IPhone|Apple iPhone, iPad, iPod]]

==Zimbra address book==
Zimbra includes an address book with no limits on the number of addresses you can enter.

See [[Zimbra: Thunderbird Contacts]] for information on synchronizing lists of contacts in Thunderbird and Zimbra using the Zindus add-on.

===Importing contacts===
Contacts can be imported into Zimbra from other e-mail clients quickly.

Save the contacts from your existing e-mail client in a common Comma Separated Variable (CSV) format, such as "Outlook Contacts". To import them into Zimbra go to ''Preferences→Import/Export→Import''. From here you can click though to the CSV file, designate what type of file format it is in (ie "Outlook Contacts" format) and then which address book you want the contacts to go into, such as "Contacts".

You should note that some formats work better than others. For instance if you are exporting an address book from Gmail to import it into Zimbra, do not use "Google CSV format" as it will result in all your Zimra contacts having no names attached to them. Instead, export the contacts from Gmail in "Outlook CSV Format", and then import them into Zimbra as "Outlook Contacts".

[[File:Zimbra8_advanced_import.png]]

===Moving contacts===
Every e-mail address that you exchange e-mail with will be automatically saved under "Emailed contacts". You can leave them there or transfer them to your "Contacts" address book by going to ''Address book→Emailed contacts→ Check name to be move→"Move selected item" (folder with arrow icon)→ select address book''.

[[File:Zimbra8_advanced_contact_move.png]]

===Deleting contacts===
To delete contacts in Zimbra just go to ''Address Book→Emailed Contacts (or Contacts)→right click'' on the desired email address and select "delete". Alternatively you can also check the contact to be deleted and then click "delete".

[[File:Zimbra8_advanced_contact_delete.png]]

===If you don't want new contacts added to "Emailed Contacts"===
By default Zimbra collects the addresses of new people who you send emails to to in "Emailed Contacts". If you don't want it to do this you can select it off at ''Preferences→Address Book→Options→uncheck: Add new contacts to "Emailed Contacts"''.

If you already have collected email addresses in "Emailed Contacts", you can delete them at ''Address Book→Emailed Contacts→Ctrl+A→Delete''. You can also move all these contacts to you address book by selecting them all and them ''right click→Move→Contacts''.

[[File:Zimbra8_advanced_preferences_contacts.png]]

===Exporting contacts===
You may want to export your contacts to install them in a different mail client, such as Microsoft Outlook, or just to back them up. You can export your contacts in Comma-Separated Variable (CSV) format by going to ''Preferences→Import/Export→Export''" and then selecting what to export (contacts), format (for example ''Outlook Contacts'') and then the source ''Contacts'' or ''Emailed Contacts''. Note that the general selection of ''All Folders'' is inoperative and will produce an error "Not allowed to export from root folder for this type".

[[File:Zimbra8_advanced_export.png]]

==Composing an e-mail with formatting==
E-mails can be composed in plain text or in HTML. HTML allows underlining, bold text, changing text size and font and other formatting to be used.

===Advanced version===
To select HTML as your default for composing an e-mail in the advanced version of Zimbra go to ''Preferences→Mail→Composing''.

[[File:Zimbra8_advanced_preferences_composing.png]]

===Standard version===
To select HTML as your default for composing an e-mail in the standard version of Zimbra go to ''Preferences→Composing→Compose→As HTML''.

[[File:Zimbra8_standard_preferences_composing.png]]

==Adding addresses to a message==
In Zimbra addresses can be added to an outgoing e-mail message by typing the address in manually or by clicking on "To", "CC" or "Show BCC" and then "BCC", which opens your address list and allows selecting the addresses.

[[File:Zimbra8_advanced_addressing.png]]

==Adding groups of addresses to a message==
Adding a group of contacts to an e-mail is easy in Zimbra. First create a contact group, by going to ''Address Book→Emailed Contacts (or Contacts)'' and then select ''New→down arrow→Contact Group'' and complete the form to select members and name for your group. When composing an e-mail you may now select the group as if it were a single address, by clicking "To", "CC" or "BCC" in the e-mail.

[[File:Zimbra8_advanced_contact_group.png]]

==Saving and sending drafts==
Zimbra allows saving partially completed e-mails so you can work on them and send them later. When you are ready to save, just click "Save Draft". When you want to work on the e-mail again select the "Drafts" folder, double click on the e-mail and it will open for editing. When you are ready to send it just click "Send", or "Save Draft" again to continue working on it later.

[[File:Zimbra8_advanced_draft.png]]

==Adding attachments==
Adding an attachment is very simple in Zimbra. In the message composition view just click on "Add Attachment" and select where the attachment is to be added from your computer, your briefcase or your contacts. When located click "attach" and the attachment will be sent with the e-mail.

Once attached, an attachment can be omitted from being sent with the e-mail by simply unchecking the attachment in the message composition view.

[[File:Zimbra8_advanced_attach.png]]

==Requesting e-mail receipts==
E-mail receipts are generally not used anymore, but Zimbra does have the capability to request receipts from the person receiving the e-mail. To enable this for a specific e-mail being composed, while editing the e-mail go to ''Options→Down Arrow→Request Read Receipt''.

[[File:Zimbra8_advanced_read_receipt.png]]

==Using aliases==
Zimbra allows sending from registered [[Email Alias]]. When composing a message simply click the down arrow under "from" and select which address Zimbra should show the message as coming from.

[[File:Zimbra 8 Using aliases.png]]

==Using NCF disposable e-mail addresses==
Disposable e-mail addresses that you create on the [http://www.ncf.ca/ncf/home/spamfilter/disposables.jsp NCF website] can then be managed in Zimbra from ''Preferences→Accounts''.

[[File:Using NCF disposable e-mail addresses on Zimbra 8.png]]

==Have Zimbra get your e-mail from other accounts==
Zimbra can get your e-mail from your Gmail, Hotmail or other POP or IMAP accounts. You can set this up at ''Preferences→Accounts→Add External Account''.

Of course you can always go into your external account and just it forward your mail from there to your NCF e-mail address as well.

[[File:Have Zimbra get your e-mail from other accounts on Zimbra8.png]]

==Have Zimbra forward your e-mail==
Zimbra can forward your e-mail to your Gmail, Hotmail or other mail accounts. You can set this up at ''Preferences→Mail→Message Arrival→Forward a copy to''. You can also select "Don't keep a local copy of messages", if desired.

[[File:Forward mail in Zimbra 8.png|924px]]

==Changing your "from" name used in outgoing e-mail==
Zimbra allows changing who the e-mail is from, so you can show only your first name, last name or any other text you like. To select this in Zimbra just go to ''Preferences→Accounts→Persona Settings'' and enter your preferred text.

[[File:Changing your "from" name used in outgoing e-mail on Zimbra 8.png]]

==Searching==
One of Zimbra's strongest features is its ability to find e-mail, people in your address book, briefcase items and other things using its built-in search function. No more manually poring though your inbox, sent message lists or trash for messages!

To search for something just enter the search term (for example, an e-mail address) in the search box on any page. Select where you want to search on the pull-down menus (All Item types, Mail, Contacts, Appointments, Files and can include shared items) and then click "search".

Searches you want to run again in the future can also be saved, by just clicking "save".

[[File:Zimbra8_advanced_search.png]]

===Searching for unread messages===
Zimbra makes it easy to list your unread messages.

In the Zimbra mail search box enter "in:inbox is:unread" and this will show all unread messages in your inbox.

You can also click on 'Save' to save the search, and call it "Inbox Unread". Next time you want this search view, I just click on "Inbox Unread" under saved searches.

You can also just click on the search magnifying glass to access the Search window, and then check off the Basic Filters checkboxes to quickly filter by unread, or flagged, or whether the email has an attachment.

Additionally, you can access advanced filters which provide a high level of searching power to find messages you thought you'd lost!

[[File:Zimbra8_advanced_search_options.png]]

==Attachments==
===Downloading attachments===
When an e-mail arriving in Zimbra includes an attachment this may be downloaded and then opened by reading the e-mail and then in that view at the top of the e-mail, between the addresses and the text, by clicking on "Download". You can also choose to "Remove" it from the e-mail or send it to the "Briefcase" for saving or sharing.

When there are multiple attachments, there will also be "Download all attachments" and "Remove all attachments" links.

[[File:Zimbra8_advanced_download_attachments.png]]

===Zimbra indicates an attachment but the e-mail doesn't have one===
Zimbra may sometimes indicate an attachment is present when the sender has embedded a small file in the e-mail, like an emoticon. When the receiver tries to locate the attachment it seems to be missing, but it is actually there, embedded in the e-mail. ;-)

In the example below Zimbra shows an attachment, but the e-mail only has embedded emoticons. Also because the e-mail contains no text, the "fragment" preview feature only shows [?] for each emoticon.

[[File:Zimbra indicates an attachment but the e-mail doesn't have one on Zimbra 8.png]]

==Saving messages==
NCF provides 400 MB of storage with your e-mail account. For the average user this is probably enough for four months worth of mail, so you may want to keep some mail and delete other items. Some members have been storing mail they want to keep in their "Trash" file. The problem with doing this is trash is auto-deleted after 30 days. It may make more sense to save the e-mail that you want to keep in a new folder.

New folders are easy to create, just click on the new folder icon in the folder pane, as shown and then name it and decide where to put the new folder in relation to the existing folders. The illustration below shows where to click to create a new folder and shows a new custom folder that was created called "Archive".

By right clicking on any existing e-mail message you can select "Move" and send it to your new folder for safe keeping.

[[File:Saving messages on Zimbra 8.png]]

==Exporting your e-mail==
You can easily export some or all of your e-mail to your own computer, to free up space in your Zimbra account without losing your e-mail. You can export mail between certain dates this way as well.

To do this go to ''Preferences→ Import/Export→ Account→ Check Advanced settings→ Mail'' and then dates as desired→ ''Export''. The file will be downloaded from your browser as a .tgz archive file which can be extacted and the individual .eml e-mail files read in any text editor.

[[File:Exporting email on Zimbra 8.png]]

==Spam handling==
The current NCF implementation of Zimbra has the spam control, found at ''Preferences→Mail'', disabled so that e-mail messages will not be delivered to Junk folders, or otherwise blocked when sent through from NCF yellowmail.

[[File:Spam handling on Zimbra 8.png]]

==Showing message headers==
Headers for e-mail can give you a lot of information about where the e-mail came from, like its originating IP address. To see the raw MIME format text: mouse over the message ''title→right click→Show Original'' and the raw text and headers will open in a new text-only browser window.

[[File:Zimbra8_advanced_show_original.png]]

==Vacation messages==
Setting vacation messages is not recommended for security reasons. Complete information on this is found in the [[Tips (Email)]] article.

==How much storage space are you using?==
In Zimbra this is easy to see! Just "mouse-over" the place at the top where you name appears and it will display your quota and how much of it you are using, expressed in MB and as a percentage of space available.

[[File:Zimbra8_advanced_usage.png]]

==Deleting mail==
Currently NCF provides 400 MB of storage space for your email. When you use this up you will want to delete some old and large messages to make room for newer ones. The easiest way to do this is to sort the messages in each folder by size and then delete the largest ones, normally those with lots of attachments.

This is most easily accomplished by using the "Reading Pane At The Bottom" view, as it allows sorting by message size. This is the default view, but if you are using another view you can switch to this view at ''View→Reading Pane At The Bottom''.

Once you have this view, sort by message size in each folder, by clicking ''Size'' and then selecting the arrow ''down'' to show largest at the top. The messages you want to delete can then be checked in the check-box on the left of the message line and deleted, by clicking ''delete''.

To complete deleting email, you will need to check all the email folders you have and delete any messages desired. Mail in trash will be deleted automatically after 30 days, but to take advantage of the space freed up you will need to empty your trash right away.

'''Note''': In some cases particular message threads cannot be deleted and just keep reappearing. If this occurs try changing the view from "by conversation" to "by message" and delete them in that view. Once deleted the view can be changed back.

[[File:Zimbra8_advanced_sort_by_size.png]]

It is also convenient in Zimbra 8 to access Search and search by message size.

To do so:

Click on the Search magnifying glass on the right of the Search box, and then click on Size... is larger than... and then type in a size, say, 1000 KB, and hit enter. Zimbra will list all messages larger than 1000KB.

You may notice the search filters listed near the top, it will say something like:

Found 100+ results for: in:inbox larger:1000KB

If you click on the 'x' over "in:inbox" that will remove that filter. This may be helpful, if you want to find large messages across all folders, not just the inbox.

[[File:Zimbra8_advanced_search_size.png]]

==Recovering deleted e-mail==
E-mail that has been deleted from Zimbra or that has been taken off the server by a POP client can usually be recovered at ''Trash→right click→recover deleted items''.

[[File:Zimbra8_advanced_recover_deleted.png]]

==Mini calendar==
By default Zimbra shows a mini calendar in its bottom left corner. If you want to turn this off you can at ''Preferences→Calender→Always Show the Mini Calender→uncheck''.

[[File:Zimbra8_advanced_minicalendar.png]]

==Briefcase==
Zimbra allows you to share files or access your own files remotely via a briefcase. For complete information see [[Zimbra: Briefcase]].

==Zimbra Limits at NCF==
There are several limits you may encounter in your use of Zimbra.
# '''Mail storage size''' - members are allocated 400MB of storage. This contains all the mail and briefcase data. Members must manage their space within that limit. See [[#How much storage space are you using?|how to check your storage space.]]
# '''Mail message size''' - a maximum of of 56MB per message is allowed. The actual file size of the attachment is 20-30% less as special encoding is required to send it via email. If you have large files that you wish to share, there are a number of other file sharing approaches that may be better than attachments. One of those is using the Zimbra Briefcase - see [[Zimbra: Briefcase]].
# '''Sending rate''' - NCF limits the rate at which members can send out email to protect against spamming. A limit of 200 messages over a 4 hour span is in place. If you have large distribution lists that will exceed this, please contact the office - we have a solution.

==I don't like the way Zimbra looks==
Then change it. Zimbra 8 has 19 new colour themes you can choose from, ranging from dull and serious, to whimsical, to colourful, like the ''Hot Rod'' theme shown below. Next time you sign in Zimbra will remember your preferences and display your chosen theme.

To select a new theme go to ''Preferences→General→Login Options→Theme'' and chose one from the pull-down menu. They mostly look like what they sound like.

Incidentally, if you try them all and forget which one is the basic default theme, it is called ''Carbon''.

[[File:Zimbra8_advanced_theme.png]]

==Why is it called that?==
Rumour has it that Zimbra webmail and the Zimbra Collaboration Server is named for the ''Talking Heads'' song [https://en.wikipedia.org/wiki/I_Zimbra I Zimbra] ([https://www.youtube.com/watch?v=b-RDJ4Z4XrQ video]) and that the song is in turn an adaptation of Dada poet Hugo Ball's poem "Gadji beri bimba."

==See also==
*[[Email blacklisting]]
*[[Email]] - configuring e-mail clients for POP and other general e-mail information
*[https://en.wikipedia.org/wiki/Zimbra Zimbra on Wikipedia]

Other pages with information about the '''Zimbra''' mail client:

* [http://help.zimbra.com/videos/8x/ Official Zimbra tutorial videos]
* [http://www.ncf.ca/ncf/home/zimbraIntro.jsp Introduction to Zimbra] - the basics and how-to screenshots
* [[Zimbra: Google Calendar]] - information on using Google calendars in Zimbra
* [[Zimbra: Thunderbird Calendar]] - information on importing a calendar from Zimbra to Thunderbird
* [[Zimbra: Thunderbird Contacts]] - information on synchronizing lists of contacts in Thunderbird and Zimbra using the ''Zindus'' add-on.
* [[PlayBook|Blackberry PlayBook]] - configuring for email
* [https://mx3.ncf.ca:1443/cgi-bin/queuegraph.cgi Graph of the current NCF mail queue]

==External links==
*[http://www.zimbra.com/open-source Official Zimbra Collaboration Server Open Source Edition website]
*[https://files.zimbra.com/website/docs/8.6/ZCS_860_OS_ReleaseNotes_UpgradeInst.pdf Zimbra 8.6 release notes]
[[Category: Email]]
[[Category: Zimbra]]

NCF DSL Rate Changes

2016-04-08T12:11:04Z

Fx555:

NCF will be making some adjustments to our pricing, starting on May 1, 2016 and you will notice the change in your next billing period that starts on or after May 1st. On balance, some members will end up paying a bit more, some a bit less.

The recommended donations for annual membership renewal and our non-DSL services, including our locally-hosted email, dial-up services, and webhosting, have not been changed.

And for members who use another provider for your high-speed internet: check us out!

==Background==
NCF first offered high-speed DSL in 2005, starting with the 6mbps service. In the following 11 years, we have only increased the line price once, from $29.95 to $30.95, which reflected a jump in costs from our wholesale suppliers.

We have offered faster speeds through our Fibre to the Node (FTTN) services since 2013, and those prices have also remained constant.

In the last few years, we have experienced a dramatic growth in usage. This is a good thing: it means members are using the internet for a wide range of activities. But it comes with a corresponding increase in capacity costs.

Starting in January of this year, we also faced a net increase in line costs from our supplier and many of our other costs are also increasing.

We are pleased we have been able to hold line costs stable for members for so long in the face of higher prices in every other area of life: from eggs to clothing to monthly utilities to housing.

We do everything we can to bring you great value and we will continue to make this effort but in order to remain viable, we must pass on some of our increased costs to members.

== Speed Plans ==
To accommodate higher capacity users, we are adding the option to get unlimited usage.

We are also increasing every member's basic usage up to 350 GB (up from 300 GiB or approximately 322 GB). We are switching from GiBs to GBs because GBs is a more commonly understood term. <br> We will continue to not count usage between 2am to noon.

We will also now offer a 10mbps speed line as an option. There are some members who can't get 15mbps speeds in their neighbourhood, but can get 10mbps. It's also ideal for those who need a line that's faster than 6mbps or 7mbps but don't need to jump all the way to 15mbps.

'''***In addition, we are now offering all current and new NCF DSL members the chance to switch to or between our FTTN speeds for a one-time installation cost of $25, a 50% savings off the usual rate of $49.95. This offer is available from Monday, April 4th until Tuesday, May 31st. ***'''

[[Image:speed_plan_table.png]]

'''''Unless you're changing your usage to unlimited, you don't need to do anything. The changes will take place automatically after May 1st and will be reflected on your invoice and on the [https://www.ncf.ca/ncf/home/tools/dslStatement.jsp Your DSL Account] link off your [https://www.ncf.ca/ncf/home/index.jsp NCF Start Page]. ''''

To upgrade to unlimited usage, please email [mailto:support@ncf.ca support@ncf.ca] or call our HelpDesk at 613-721-1773 ext. 0.

Overages in the 350 GBs plan will be charged $5.00 for each additional 25GB block to a maximum of four blocks, or $20 per month.

== Dry line ==
We also note that almost half of NCF's membership is paying monthly dry line fees on top of their monthly line cost.

We have been passing along Bell's tiered cost for dry line but starting on May 1st, we will offer a flat rate of $7.00/month + HST for dry line fees.

This is a savings from 25 cents up to $9.20 a month, depending on your current dry line band.

[[Image:dry_line_table.png]]

To find out what dry line band you're in now, [https://www.ncf.ca/ncf/home/tools/dslStatement.jsp check your DSL Usage page] and look at the end of the top line or you can email [mailto:support@ncf.ca support@ncf.ca] or call 613-721-1773 ext. 0.

== Installation ==
We have been absorbing the installation costs of the 6mbps service since we first offered it, and will now begin charging a one-time $49.95 installation costs on all lines to help recoup some of our installation costs. Those installation costs are applicable only for speed changes or moves.

== What you need to do ==
Unless you are switching to an unlimited plan, you do not need to do anything for these changes to take effect. They will happen automatically after May 1, 2016 and will be reflected on your invoice and on the [https://www.ncf.ca/ncf/home/tools/dslStatement.jsp Your DSL Account link] linked from your [https://www.ncf.ca/ncf/home/ NCF Start Page].

Thank you for supporting community internet in the National Capital Region. We will continue to work to keep costs as low as possible, while offering high-quality DSL and additional community services like workshops, local email services, web hosting, dial-up, and advocacy work to help bridge the digital divide.

If these changes don't meet with your approval you may choose to cancel your service at any time. Though we’ll be sad to see you go!

==Frequently Asked Questions (FAQ)==
;When will the new rates come into effect?
:The planned effective date is May 1, 2016. You will notice the change in your next billing period that starts on or after May 1st.

;Why are your rates changing now?
:They've not changed for years. Bandwidth usage has gone up a lot and just keeps increasing. And, as with every other product that you buy or service that you use, costs have gone up. We have been holding prices for a very long time but we need to raise them to keep up with costs.

:In addition, it is not simply a rate change, the revised plans offers some additional flexibility:
:* depending on your network usage you can take advantage of our new unlimited usage tier
:* everyone staying with the current 300 GiB plan will see their usage limits increased by an additional 25 GB per month to 350 GB
:* dry line costs are decreasing for all members

;Will I see a difference in the amount of my monthly bill?
:Absolutely. Depending on your speed, usage and if you use a dry line, billed amounts may be higher or lower.

;When can I make a change to my usage in the same speed band?
:You can request a change at any time by emailing [mailto:support@ncf.ca support@ncf.ca] or calling the HelpDesk at 613-721-1773 ext. 0 and the change will take effect at the start of your next billing period.

;Do I need to do anything to accept the change?
:Unless you're changing your usage to unlimited, you don't need to do anything. The changes will take place automatically after May 1st and will be reflected on your invoice and on the [https://www.ncf.ca/ncf/home/tools/dslStatement.jsp Your DSL Account link] off your [https://www.ncf.ca/ncf/home/ NCF Start Page]. '''''

;As there a charge if I decide to switch into the unlimited usage plan, or want to switch in the future from unlimited usage back to 350GBs?
:No – you can switch usage plans for free.

;Does NCF still offer a free-use period?
:We do! Any usage between 2am and noon does not count towards the 350GBs usage limit.

;What happens if I go over my usage limit?

:* Internet usage is one of the most expensive parts of providing your Internet access. NCF will be charging for all usage over your plan limit.
:* NCF will send out a notification of usage when you reach 75% of your usage limit and again at 90% of your usage limit. Your billing dates will be included to help you better understand and adjust. You can also always look up your usage at the [https://www.ncf.ca/ncf/home/ NCF Start Page] by clicking the [https://www.ncf.ca/ncf/home/tools/dslUsage.jsp Your recent DSL use] link on the top left.
:* If you exceed the usage limit, you will be billed at the current rate ($5 per 25GB) up to a maximum of $20.

;Are your rates for small businesses and non-profits changing too?
:No. Our organizational DSL rates can be found at [[Registration#DSL Pricing for Organizational Accounts]].

;Are modem prices also changing?
:No. We occasionally change the kinds of modems we offer and as such, these prices change more frequently than line costs. The prices of our current modems are staying the same.

;Will rates for dry lines be affected?
:Yes – most certainly. Our dry line rates are being reduced to $7.00/month for all members, regardless of your band. This is a saving between 25 cents and $9.20, depending on your band. You can look up what band you are in by logging into the [https://www.ncf.ca/ncf/home/ www.ncf.ca NCF Start Page] and clicking the [https://www.ncf.ca/ncf/home/tools/dslStatement.jsp Your DSL Account link].

;I used to get 300GiBs of usage, now I will be getting 350 GBs. What is the difference between GiB and GB?
:One GiB is 1024<sup>3</sup> bytes, about 1.07 billion bytes. One GB is 1000<sup>3</sup> bytes or 1 billion bytes. There is a difference of approximately 7%, so 300GiB is approximately 322 GBs. We are switching from GiBs because GBs is a more commonly understood term. We are also increasing every member's basic usage to 350 GB (up from 300 GiB or approximately 322 GB).

;I have more questions, how can I get them answered?
:Feel free to contact our [mailto:support@ncf.ca HelpDesk] or our [mailto:shelley@ncf.ca Executive Director]. You can also call our HelpDesk at 613-721-1773 ext. 0.

== en francais ==

Bonjour aux abonnés du service DSL de Libertel de la Capitale nationale.

J’espère que vous vous portez bien.

Merci d’avoir choisi Libertel. Nous sommes le seul fournisseur de services Internet à haute vitesse au Canada dont les activités sont sans but lucratif. La collaboration est ce qui fait notre force.

Je tiens à vous informer de modifications aux tarifs de Libertel qui entreront en vigueur le 1er mai 2016. Les changements s’appliqueront à compter de la période de facturation commençant le 1er mai ou après. Certains membres paieront légèrement plus, et d’autres, légèrement moins.

En 2005, Libertel a commencé à offrir le service DSL à une vitesse de 6 Mbps. Onze années se sont écoulées et nous avons augmenté le prix une seule fois, soit de 29,95 $ à 30,95 $, afin de refléter l’augmentation du coût d’achat auprès de notre fournisseur de services de gros.

Depuis 2013, nous offrons un service plus rapide grâce au système de fibre jusqu’au nœud. Le prix de ce service n’a également pas augmenté.

Depuis quelques années, nous connaissons une énorme augmentation de l’utilisation de bande passante. Il s’agit d’une bonne nouvelle, puisque cela signifie que nos membres utilisent pleinement les ressources d’Internet. Mais cela se traduit par une augmentation de nos coûts.

En janvier 2016, notre fournisseur a augmenté le coût de nos lignes Internet. Nous subissons également des augmentations de coûts à plusieurs autres chapitres.

Nous sommes fiers d’avoir été en mesure de contrôler le coût du service Internet pour nos membres pendant plusieurs années, en dépit de l’inflation qui touche tous les aspects de notre vie — des œufs aux vêtements, en passant par les services publics et les frais de logement.

Nous déployons de grands efforts pour vous offrir un rapport qualité-prix exceptionnel. Nous continuerons à le faire. Mais pour que Libertel demeure viable, nous devons augmenter certains tarifs.

== Coût de la connexion ==

Je vous envoie un graphique indiquant les prix actuels et les prix qui entreront en vigueur le 1er mai 2016.

Nous offrons désormais l’option du service illimité, ce qui sera avantageux pour les clients qui utilisent beaucoup de bande passante.

Nous haussons également le seuil d’utilisation pour tous les membres à 350 Go. Le seuil était auparavant de 300 Gio, soit l’équivalent d’environ 322 Go. La période de 2 h à midi demeurera exclue du calcul de la bande passante utilisée.

De plus, vous pourrez désormais obtenir un service d’une vitesse de 10 Mbps. Il est disponible dans certains quartiers où le service 15 Mbps n’est pas offert. Il s’agit aussi d’une excellente option pour les usagers qui souhaitent naviguer plus rapidement qu’à 6 ou 7 Mbps, mais qui ne souhaitent pas faire le saut à 15 Mbps.

[[Image:speed_plan_table.png]]

Pour obtenir le service illimité à compter du 1er mai, envoyez un courriel à l’adresse support@ncf.ca ou communiquez avec le service technique au 613-721-1773, poste 0.

Les frais d’utilisation excédentaire pour les abonnés au service 350 Go s’établiront à 5 $ par tranche supplémentaire de 25 Go. Le maximum sera fixé à quatre tranches supplémentaires, soit 20 $ par mois.

== Ligne sèche ==

Près de la moitié des membres de Libertel paient des frais mensuels pour leur ligne sèche, en plus du coût de leur forfait.

Présentement, les abonnés paient le coût progressif fixé par Bell pour leur ligne sèche. À compter du 1er mai, un tarif unique de 7 $ par mois (en sus de la TVH) sera en vigueur pour toutes les lignes sèches.

Cela représente des économies variant entre 0,25 $ et 9,20 $ par mois, selon le type de service que vous recevez actuellement.

[[Image:dry_line_table.png]]

Pour déterminer quel type de ligne sèche vous utilisez, ouvrez une session à partir de la page d’accueil www.ncf.ca et cliquez sur « Your DSL Account » dans le coin supérieur gauche de la page. Vous pouvez également envoyer un courriel à support@ncf.ca ou composer le 613-721-1773, poste 0.

== Frais d’installation ==

Nous absorbons le coût d’installation du service 6 Mbps depuis les débuts. Des frais d’installation uniques de 49,95 $ seront désormais exigés pour toutes les lignes, afin de nous permettre de couvrir une partie des coûts.

À venir

Merci d’appuyer le service Internet communautaire dans la région de la capitale nationale. Nous continuerons à exercer un contrôle rigoureux des coûts, tout en offrant un service DSL de qualité et des services complémentaires, dont des ateliers, un service de courriel, l’hébergement de sites Web et un accès à Internet par ligne commutée. Nous poursuivrons également nos efforts en vue de combler le fossé numérique.

Si vous n’acceptez pas ces modifications, vous pouvez annuler votre service en tout temps. Toutefois, nous serions tristes que vous nous quittiez!

Si vous avez des questions, veuillez envoyer un courriel à l’adresse support@ncf.ca ou composer le 613-721-1773, poste 0.

Enfin, si vous avez d’autres préoccupations, vous pouvez communiquer avec moi directement : shelley@ncf.ca.

[[Category:DSL]]

NCF DSL Rate Changes

2016-04-05T13:01:12Z

Fx555: /* Frequently Asked Questions (FAQ) */

NCF will be making some adjustments to our pricing, starting on May 1, 2016 and you will notice the change in your next billing period that starts on or after May 1st. On balance, some members will end up paying a bit more, some a bit less.

==Background==
NCF first offered high-speed DSL in 2005, starting with the 6mbps service. In the following 11 years, we have only increased the line price once, from $29.95 to $30.95, which reflected a jump in costs from our wholesale suppliers.

We have offered faster speeds through our Fibre to the Node (FTTN) services since 2013, and those prices have also remained constant.

In the last few years, we have experienced a dramatic growth in usage. This is a good thing: it means members are using the internet for a wide range of activities. But it comes with a corresponding increase in capacity costs.

Starting in January of this year, we also faced a net increase in line costs from our supplier and many of our other costs are also increasing.

We are pleased we have been able to hold line costs stable for members for so long in the face of higher prices in every other area of life: from eggs to clothing to monthly utilities to housing.

We do everything we can to bring you great value and we will continue to make this effort but in order to remain viable, we must pass on some of our increased costs to members.

== Speed Plans ==
To accommodate higher capacity users, we are adding the option to get unlimited usage.

We are also increasing every member's basic usage up to 350 GB (up from 300 GiB or approximately 322 GB). We are switching from GiBs to GBs because GBs is a more commonly understood term. <br> We will continue to not count usage between 2am to noon.

We will also now offer a 10mbps speed line as an option. There are some members who can't get 15mbps speeds in their neighbourhood, but can get 10mbps. It's also ideal for those who need a line that's faster than 6mbps or 7mbps but don't need to jump all the way to 15mbps.

[[Image:speed_plan_table.png]]

'''''Unless you're changing your usage to unlimited, you don't need to do anything. The changes will take place automatically after May 1st and will be reflected on your invoice and on the [https://www.ncf.ca/ncf/home/tools/dslStatement.jsp Your DSL Account] link off your [https://www.ncf.ca/ncf/home/index.jsp NCF Start Page]. ''''

To upgrade to unlimited usage, please email [mailto:support@ncf.ca support@ncf.ca] or call our HelpDesk at 613-721-1773 ext. 0.

Overages in the 350 GBs plan will be charged $5.00 for each additional 25GB block to a maximum of four blocks, or $20 per month.

== Dry line ==
We also note that almost half of NCF's membership is paying monthly dry line fees on top of their monthly line cost.

We have been passing along Bell's tiered cost for dry line but starting on May 1st, we will offer a flat rate of $7.00/month + HST for dry line fees.

This is a savings from 25 cents up to $9.20 a month, depending on your current dry line band.

[[Image:dry_line_table.png]]

To find out what dry line band you're in now, [https://www.ncf.ca/ncf/home/tools/dslStatement.jsp check your DSL Usage page] and look at the end of the top line or you can email [mailto:support@ncf.ca support@ncf.ca] or call 613-721-1773 ext. 0.

== Installation ==
We have been absorbing the installation costs of the 6mbps service since we first offered it, and will now begin charging a one-time $49.95 installation costs on all lines to help recoup some of our installation costs. Those installation costs are applicable only for speed changes or moves.

== What you need to do ==
Unless you are switching to an unlimited plan, you do not need to do anything for these changes to take effect. They will happen automatically after May 1, 2016 and will be reflected on your invoice and on the [https://www.ncf.ca/ncf/home/tools/dslStatement.jsp Your DSL Account link] linked from your [https://www.ncf.ca/ncf/home/ NCF Start Page].

Thank you for supporting community internet in the National Capital Region. We will continue to work to keep costs as low as possible, while offering high-quality DSL and additional community services like workshops, local email services, web hosting, dial-up, and advocacy work to help bridge the digital divide.

If these changes don't meet with your approval you may choose to cancel your service at any time. Though we’ll be sad to see you go!

==Frequently Asked Questions (FAQ)==
;When will the new rates come into effect?
:The planned effective date is May 1, 2016. You will notice the change in your next billing period that starts on or after May 1st.

;Why are your rates changing now?
:They've not changed for years. Bandwidth usage has gone up a lot and just keeps increasing. And, as with every other product that you buy or service that you use, costs have gone up. We have been holding prices for a very long time but we need to raise them to keep up with costs.

:In addition, it is not simply a rate change, the revised plans offers some additional flexibility:
:* depending on your network usage you can take advantage of our new unlimited usage tier
:* everyone staying with the current 300 GiB plan will see their usage limits increased by an additional 25 GB per month to 350 GB
:* dry line costs are decreasing for all members

;Will I see a difference in the amount of my monthly bill?
:Absolutely. Depending on your speed, usage and if you use a dry line, billed amounts may be higher or lower.

;When can I make a change to my usage in the same speed band?
:You can request a change at any time by emailing [mailto:support@ncf.ca support@ncf.ca] or calling the HelpDesk at 613-721-1773 ext. 0 and the change will take effect at the start of your next billing period.

;Do I need to do anything to accept the change?
:Unless you're changing your usage to unlimited, you don't need to do anything. The changes will take place automatically after May 1st and will be reflected on your invoice and on the [https://www.ncf.ca/ncf/home/tools/dslStatement.jsp Your DSL Account link] off your [https://www.ncf.ca/ncf/home/ NCF Start Page]. '''''

;As there a charge if I decide to switch into the unlimited usage plan, or want to switch in the future from unlimited usage back to 350GBs?
:No – you can switch usage plans for free.

;Does NCF still offer a free-use period?
:We do! Any usage between 2am and noon does not count towards the 350GBs usage limit.

;What happens if I go over my usage limit?

:* Internet usage is one of the most expensive parts of providing your Internet access. NCF will be charging for all usage over your plan limit.
:* NCF will send out a notification of usage when you reach 75% of your usage limit and again at 90% of your usage limit. Your billing dates will be included to help you better understand and adjust. You can also always look up your usage at the [https://www.ncf.ca/ncf/home/ NCF Start Page] by clicking the [https://www.ncf.ca/ncf/home/tools/dslUsage.jsp Your recent DSL use] link on the top left.
:* If you exceed the usage limit, you will be billed at the current rate ($5 per 25GB) up to a maximum of $20.

;Are your rates for small businesses and non-profits changing too?
:No. Our organizational DSL rates can be found at [[Registration#DSL Pricing for Organizational Accounts]].

;Are modem prices also changing?
:No. We occasionally change the kinds of modems we offer and as such, these prices change more frequently than line costs. The prices of our current modems are staying the same.

;Will rates for dry lines be affected?
:Yes – most certainly. Our dry line rates are being reduced to $7.00/month for all members, regardless of your band. This is a saving between 25 cents and $9.20, depending on your band. You can look up what band you are in by logging into the [https://www.ncf.ca/ncf/home/ www.ncf.ca NCF Start Page] and clicking the [https://www.ncf.ca/ncf/home/tools/dslStatement.jsp Your DSL Account link].

;I used to get 300GiBs of usage, now I will be getting 350 GBs. What is the difference between GiB and GB?
:One GiB is 1024<sup>3</sup> bytes, about 1.07 billion bytes. One GB is 1000<sup>3</sup> bytes or 1 billion bytes. There is a difference of approximately 7%, so 300GiB is approximately 322 GBs. We are switching from GiBs because GBs is a more commonly understood term. We are also increasing every member's basic usage to 350 GB (up from 300 GiB or approximately 322 GB).

;I have more questions, how can I get them answered?
:Feel free to contact our [mailto:support@ncf.ca HelpDesk] or our [mailto:shelley@ncf.ca Executive Director]. You can also call our HelpDesk at 613-721-1773 ext. 0.

== en francais ==

Bonjour aux abonnés du service DSL de Libertel de la Capitale nationale.

J’espère que vous vous portez bien.

Merci d’avoir choisi Libertel. Nous sommes le seul fournisseur de services Internet à haute vitesse au Canada dont les activités sont sans but lucratif. La collaboration est ce qui fait notre force.

Je tiens à vous informer de modifications aux tarifs de Libertel qui entreront en vigueur le 1er mai 2016. Les changements s’appliqueront à compter de la période de facturation commençant le 1er mai ou après. Certains membres paieront légèrement plus, et d’autres, légèrement moins.

En 2005, Libertel a commencé à offrir le service DSL à une vitesse de 6 Mbps. Onze années se sont écoulées et nous avons augmenté le prix une seule fois, soit de 29,95 $ à 30,95 $, afin de refléter l’augmentation du coût d’achat auprès de notre fournisseur de services de gros.

Depuis 2013, nous offrons un service plus rapide grâce au système de fibre jusqu’au nœud. Le prix de ce service n’a également pas augmenté.

Depuis quelques années, nous connaissons une énorme augmentation de l’utilisation de bande passante. Il s’agit d’une bonne nouvelle, puisque cela signifie que nos membres utilisent pleinement les ressources d’Internet. Mais cela se traduit par une augmentation de nos coûts.

En janvier 2016, notre fournisseur a augmenté le coût de nos lignes Internet. Nous subissons également des augmentations de coûts à plusieurs autres chapitres.

Nous sommes fiers d’avoir été en mesure de contrôler le coût du service Internet pour nos membres pendant plusieurs années, en dépit de l’inflation qui touche tous les aspects de notre vie — des œufs aux vêtements, en passant par les services publics et les frais de logement.

Nous déployons de grands efforts pour vous offrir un rapport qualité-prix exceptionnel. Nous continuerons à le faire. Mais pour que Libertel demeure viable, nous devons augmenter certains tarifs.

== Coût de la connexion ==

Je vous envoie un graphique indiquant les prix actuels et les prix qui entreront en vigueur le 1er mai 2016.

Nous offrons désormais l’option du service illimité, ce qui sera avantageux pour les clients qui utilisent beaucoup de bande passante.

Nous haussons également le seuil d’utilisation pour tous les membres à 350 Go. Le seuil était auparavant de 300 Gio, soit l’équivalent d’environ 322 Go. La période de 2 h à midi demeurera exclue du calcul de la bande passante utilisée.

De plus, vous pourrez désormais obtenir un service d’une vitesse de 10 Mbps. Il est disponible dans certains quartiers où le service 15 Mbps n’est pas offert. Il s’agit aussi d’une excellente option pour les usagers qui souhaitent naviguer plus rapidement qu’à 6 ou 7 Mbps, mais qui ne souhaitent pas faire le saut à 15 Mbps.

[[Image:speed_plan_table.png]]

Pour obtenir le service illimité à compter du 1er mai, envoyez un courriel à l’adresse support@ncf.ca ou communiquez avec le service technique au 613-721-1773, poste 0.

Les frais d’utilisation excédentaire pour les abonnés au service 350 Go s’établiront à 5 $ par tranche supplémentaire de 25 Go. Le maximum sera fixé à quatre tranches supplémentaires, soit 20 $ par mois.

== Ligne sèche ==

Près de la moitié des membres de Libertel paient des frais mensuels pour leur ligne sèche, en plus du coût de leur forfait.

Présentement, les abonnés paient le coût progressif fixé par Bell pour leur ligne sèche. À compter du 1er mai, un tarif unique de 7 $ par mois (en sus de la TVH) sera en vigueur pour toutes les lignes sèches.

Cela représente des économies variant entre 0,25 $ et 9,20 $ par mois, selon le type de service que vous recevez actuellement.

[[Image:dry_line_table.png]]

<br>

Pour déterminer quel type de ligne sèche vous utilisez, ouvrez une session à partir de la page d’accueil www.ncf.ca et cliquez sur « Your DSL Account » dans le coin supérieur gauche de la page. Vous pouvez également envoyer un courriel à support@ncf.ca ou composer le 613-721-1773, poste 0.

== Frais d’installation ==

Nous absorbons le coût d’installation du service 6 Mbps depuis les débuts. Des frais d’installation uniques de 49,95 $ seront désormais exigés pour toutes les lignes, afin de nous permettre de couvrir une partie des coûts.

À venir

Merci d’appuyer le service Internet communautaire dans la région de la capitale nationale. Nous continuerons à exercer un contrôle rigoureux des coûts, tout en offrant un service DSL de qualité et des services complémentaires, dont des ateliers, un service de courriel, l’hébergement de sites Web et un accès à Internet par ligne commutée. Nous poursuivrons également nos efforts en vue de combler le fossé numérique.

Si vous n’acceptez pas ces modifications, vous pouvez annuler votre service en tout temps. Toutefois, nous serions tristes que vous nous quittiez!

Vous pouvez obtenir ces renseignements sur notre site Web. Vous y trouverez également une foire aux questions plus détaillée : https://www.ncf.ca/ncf/support/wiki/NCF_DSL_Rate_Changes

Si vous avez des questions, veuillez envoyer un courriel à l’adresse support@ncf.ca ou composer le 613-721-1773, poste 0.

Enfin, si vous avez d’autres préoccupations, vous pouvez communiquer avec moi directement : shelley@ncf.ca.

Au plaisir,

Shelley

[[Category:DSL]]