Support - User contributions [en]

Ovislink OV935WVA Routed Configuration

2025-01-30T19:47:26Z

Ga928: Undo revision 8369 by Ga928 (talk)

<div class="ncfrightbox w-25"> {{Template:Ovislink OV935WVA}} </div>
== with WiFi ==
'''NCF Support''' is available to make configuring your OvisLink modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your OvisLink modem. All settings in your modem not mentioned in these instructions can be ignored.

# You can request a custom configuration file for your NCF DSL connection from [Mailto:support@ncf.ca support@ncf.ca].
# Call [Tel:613-721-1773 613-721-1773] x0 to book a Modem Appointment.

{| class="wikitable"
|+Steps to Configure OvisLink for Routed Operation
!
!Steps
!Menu Navigation
!Parameters
|-
|1
|Log into Modem
|<nowiki>http://192.168.1.1</nowiki>
|User Name: '''admin'''
Password: '''admin'''
|-
|2
|WAN Cleanup
|'''Advanced Setup'''
'''→ WAN Service'''
|Remove everything from the '''WAN''' Service Table by clicking the checkbox on the right for each entry,
then click the Remove button
|-
|3
|Enable ADSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ ATM Interface'''
|
* Remove '''atm0''' from the table by clicking the checkbox on the right, then click the Remove button
* Click '''Add'''
* Edit VPI and VCI. VPI should be 0, VCI should be 35
* DSL Latency: Both checkboxes for '''FAST''' and '''INTERLEAVED''' should be checked
|-
|4
|Enable VDSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ PTM Interface'''
|
* Remove '''ptm0''' from the table by clicking the checkbox on the right, then click the '''Remove''' button
* Click '''Add'''
* DSL Latency: Both checkboxes for '''FAST''' and '''INTERLEAVED''' should be checked
|-
|5
|Configure ADSL
|'''Advanced Setup'''
'''→ WAN Service'''
|
* Click Add, then select '''atm0/(4_0_35)''', then click Next
* On the '''WAN Service Configuration''' page, click Next
* On the '''PPP Username and Password''' page:
** PPPoE username: your DSL username (format: aa000@ncf.ca
** PPPoE password: your DSL password
** Check the box to the left for '''Enable IPv6 for this service'''
* Click '''Next''', then on each following page click '''Next''' until it changes to '''Apply/Save'''. Then click '''Apply/Save'''
|-
|6
|Configure VDSL
|'''Advanced Setup'''
'''→ WAN Service'''
|
* Click Add, then select '''ptm0/(4_1_1)''', then click Next
* On the '''WAN Service Configuration''' page:
** Change the setting of 802.1P Priority from '''-1''' to '''1'''
** Change the setting of 802.1Q VLAN from '''-1''' to '''35'''
* On the '''PPP Username and Password''' page:
** PPPoE username: your DSL username (format: aa000@ncf.ca)
** PPPoE password: your DSL password
** Check the box to the left for '''Enable IPv6 for this service'''
* Click '''Next''', then on each following page click '''Next''' until it changes to '''Apply/Save'''. Then click '''Apply/Save'''
|-
|7
|UPnP
|'''Advanced Setup'''
'''→ UPnP'''
|Disable '''uPnP'''
|-
|8
|WiFi 5GHz Name
|'''Wireless'''
'''→ 5 GHz Band'''
|SSID (WiFi Name) to format '''NCF_XXXX,''' where XXXX is the last 4 digits of your modem's serial number
|-
|9
|WiFi 5 GHz Security
|'''Wireless'''
'''→ 5 GHz Band'''

'''→''' '''Security'''
|
* Disable WPS

* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|10
|WiFi 2.4 GHz Name
|'''Wireless'''
'''→ 2.4 GHz Band'''
|SSID (WiFi Name) to format '''NCF_XXXX,''' where XXXX is the last 4 digits of your modem's serial number
|-
|11
|WiFi 2.4 GHz Security
|'''Wireless'''
'''→ 2.4 GHz Band'''

'''→''' '''Security'''
|
* Disable '''WPS'''
* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|12
|Admin Password
|'''Management'''
'''→ Access Controls'''

'''→ Passwords'''
|
* Username: '''admin'''
*New Username: '''admin'''

* Old Password: admin (or whatever you set it to)
* New Password: your DSL password
|-
|13
|Remote Access
|'''Management'''
'''→ TR-069 Client'''
|
* Disable '''Inform'''

* ACS URL: https://acs.ncf.ca
|-
|14
|System Log
|'''Management'''
'''→ System Log'''

'''→ Configure System Log'''
|Configuration:

* Log:'''Enable'''
* Log Level: '''Debugging'''
* Display Level: '''Error'''
* Mode: '''Local'''
|-
|15
|Internet Time
|'''Management'''
'''→ Internet Time'''
|Time settings:

* Automatically synchronize with Internet time servers: '''Enable'''
* First NTP time server: '''Other''', then in the textbox to the right, put '''time.nrc.ca'''
* Time Zone: '''(GMT - 5:00) Eastern Time'''
|-
|16
|Backup Settings
|'''Management'''
'''→ Settings'''

'''→ Backup'''
|Settings -Backup

* Backup Settings
|}

== with separate WiFi Router ==
'''NCF Support''' is available to make configuring your OvisLink modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your OvisLink modem:

# You can request a custom configuration file for your NCF DSL connection from [Mailto:support@ncf.ca support@ncf.ca.] You may need an alternate means of accessing the internet to download the configuration file.
# Call [Tel:613-721-1773 613-721-1773] x0 to book a Modem Appointment.

== Configure your modem for Routed Operation ==
If you have a router, we recommend the following configuration steps:

# Follow the configuration steps outline for [[Ovislink OV935WVA|Routed Operation with WiFi]] and make the following changes:
#* Under '''Wireless''', Uncheck the '''Enable Wireless''' Option
#* Click '''Apply/Save'''

== Router configuration ==
2. On your router, set the Connection Mode or Type to '''Automatic IP, Automatic DHCP or Dynamic IP mode'''

== See Also ==
{{Template:Back_to_the_Top}}
* [[Modem Configuration|Modem configuration]] - Instructions for all NCF modems
* [[Changing WiFi Name or Password on Ovislink modems|Ovislink OV935WVA]] Changing WiFi Name or Password
* [[Changing WiFi Channels on Ovislink modems|Ovislink OV935WVA]] Changing WiFi Channels

Ovislink OV935WVA Routed Configuration

2025-01-30T19:46:49Z

Ga928: Undo revision 8363 by Ga928 (talk)

<div class="ncfrightbox w-25"> {{Template:Ovislink OV935WVA}} </div>
== with WiFi ==
'''NCF Support''' is available to make configuring your OvisLink modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your OvisLink modem. All settings in your modem not mentioned in these instructions can be ignored.

# You can request a custom configuration file for your NCF DSL connection from [Mailto:support@ncf.ca support@ncf.ca].
# Call [Tel:613-721-1773 613-721-1773] x0 to book a Modem Appointment.

{| class="wikitable"
|+Steps to Configure OvisLink for Routed Operation
!
!Steps
!Menu Navigation
!Parameters
|-
|1
|Log into Modem
|<nowiki>http://192.168.1.1</nowiki>
|User Name: '''admin'''
Password: '''admin'''
|-
|2
|WAN Cleanup
|'''Advanced Setup'''
'''→ WAN Service'''
|Remove everything from the '''WAN''' Service Table by clicking the checkbox on the right for each entry,
then click the Remove button
|-
|3
|Enable ADSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ ATM Interface'''
|
* Remove '''atm0''' from the table by clicking the checkbox on the right, then click the Remove button
* Click '''Add'''
* Edit VPI and VCI. VPI should be 0, VCI should be 35
* DSL Latency: Both checkboxes for '''FAST''' and '''INTERLEAVED''' should be checked
|-
|4
|Enable VDSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ PTM Interface'''
|
* Remove '''ptm0''' from the table by clicking the checkbox on the right, then click the '''Remove''' button
* Click '''Add'''
* DSL Latency: Both checkboxes for '''FAST''' and '''INTERLEAVED''' should be checked
|-
|5
|Configure ADSL
|'''Advanced Setup'''
'''→ WAN Service'''
|
* Click Add, then select '''atm0/(4_0_35)''', then click Next
* On the '''WAN Service Configuration''' page, click Next
* On the '''PPP Username and Password''' page:
** PPPoE username: your DSL username (format: aa000@ncf.ca
** PPPoE password: your DSL password
** Enable '''Firewall'''
** Enable '''NAT'''
* Click '''Next''', then on each following page click '''Next''' until it changes to '''Apply/Save'''. Then click '''Apply/Save'''
|-
|6
|Configure VDSL
|'''Advanced Setup'''
'''→ WAN Service'''
|
* Click Add, then select '''ptm0/(4_1_1)''', then click Next
* On the '''WAN Service Configuration''' page:
** Change the setting of 802.1P Priority from '''-1''' to '''1'''
** Change the setting of 802.1Q VLAN from '''-1''' to '''35'''
* On the '''PPP Username and Password''' page:
** PPPoE username: your DSL username (format: aa000@ncf.ca)
** PPPoE password: your DSL password
** Enable '''Firewall'''
** Enable '''NAT'''
* Click '''Next''', then on each following page click '''Next''' until it changes to '''Apply/Save'''. Then click '''Apply/Save'''
|-
|7
|UPnP
|'''Advanced Setup'''
'''→ UPnP'''
|Disable '''uPnP'''
|-
|8
|WiFi 5GHz Name
|'''Wireless'''
'''→ 5 GHz Band'''
|SSID (WiFi Name) to format '''NCF_XXXX,''' where XXXX is the last 4 digits of your modem's serial number
|-
|9
|WiFi 5 GHz Security
|'''Wireless'''
'''→ 5 GHz Band'''

'''→''' '''Security'''
|
* Disable WPS

* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|10
|WiFi 2.4 GHz Name
|'''Wireless'''
'''→ 2.4 GHz Band'''
|SSID (WiFi Name) to format '''NCF_XXXX,''' where XXXX is the last 4 digits of your modem's serial number
|-
|11
|WiFi 2.4 GHz Security
|'''Wireless'''
'''→ 2.4 GHz Band'''

'''→''' '''Security'''
|
* Disable '''WPS'''
* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|12
|Admin Password
|'''Management'''
'''→ Access Controls'''

'''→ Passwords'''
|
* Username: '''admin'''
*New Username: '''admin'''

* Old Password: admin (or whatever you set it to)
* New Password: your DSL password
|-
|13
|Remote Access
|'''Management'''
'''→ TR-069 Client'''
|
* Disable '''Inform'''

* ACS URL: https://acs.ncf.ca
|-
|14
|System Log
|'''Management'''
'''→ System Log'''

'''→ Configure System Log'''
|Configuration:

* Log:'''Enable'''
* Log Level: '''Debugging'''
* Display Level: '''Error'''
* Mode: '''Local'''
|-
|15
|Internet Time
|'''Management'''
'''→ Internet Time'''
|Time settings:

* Automatically synchronize with Internet time servers: '''Enable'''
* First NTP time server: '''Other''', then in the textbox to the right, put '''time.nrc.ca'''
* Time Zone: '''(GMT - 5:00) Eastern Time'''
|-
|16
|Backup Settings
|'''Management'''
'''→ Settings'''

'''→ Backup'''
|Settings -Backup

* Backup Settings
|}

== with separate WiFi Router ==
'''NCF Support''' is available to make configuring your OvisLink modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your OvisLink modem:

# You can request a custom configuration file for your NCF DSL connection from [Mailto:support@ncf.ca support@ncf.ca.] You may need an alternate means of accessing the internet to download the configuration file.
# Call [Tel:613-721-1773 613-721-1773] x0 to book a Modem Appointment.

== Configure your modem for Routed Operation ==
If you have a router, we recommend the following configuration steps:

# Follow the configuration steps outline for [[Ovislink OV935WVA|Routed Operation with WiFi]] and make the following changes:
#* Under '''Wireless''', Uncheck the '''Enable Wireless''' Option
#* Click '''Apply/Save'''

== Router configuration ==
2. On your router, set the Connection Mode or Type to '''Automatic IP, Automatic DHCP or Dynamic IP mode'''

== See Also ==
{{Template:Back_to_the_Top}}
* [[Modem Configuration|Modem configuration]] - Instructions for all NCF modems
* [[Changing WiFi Name or Password on Ovislink modems|Ovislink OV935WVA]] Changing WiFi Name or Password
* [[Changing WiFi Channels on Ovislink modems|Ovislink OV935WVA]] Changing WiFi Channels

Hotspot

2025-01-30T19:03:40Z

Ga928:

<h2><b> What is a Wifi-Hotspot? </b></h2>

<p>
A wifi-hotspot, or wireless tethering, is a mode of operation for a cellphone that allows it to act as a modem, using it's cellular data to connect other devices to the internet using Wifi. It can be a handy way to connect a wifi enabled device to the internet temporarily. As this connection uses the data of the hosting device it is important to keep in mind any data limits and overage fees for cellphone data use that you have on your mobile plan. Not all cellphone providers and manufacturers will have wifi-hotspot as a feature. Tethering can also be done over USB on some devices if wifi is not an option.
</p>

<h2><b> Hotspot setup: Android </b></h2>
<p> There will be some minor differences on how to setup a hotspot depending on your phone's manufacturer.</p>
<div>

<gallery widths=150>
File:Step 1 Android Samsung.jpg|On your homescreen drag the top bar on your screen downward to reveal the notifications bar.
File:Android_Samsung_Gear_Icon.jpg|Press the gear icon in the top right to enter the settings menu.
File:Step 3 Android Samsung.jpg|Press the connections button at the top of the list.
File:Step_4_Android_Samsung.jpg|Press "Mobile Hotspot and Tethering".
File:Step_5_Android_Samsung.jpg|Toggle the slider to ON on "mobile hotspot".
File:Step_6_Android_Samsung.jpg|Tap on the "Mobile hotspot" you just enabled to enter it's details, this page will have the details of your hotspot network including the name and password you need to connect to it on another device.
File:Step_7_Android_Samsung.jpg|Use the details on this screen to connect your other devices.
</gallery>
<p><b>Step 1:</b></p>
<p>On your home screen drag the top of your screen downward to reveal the notifications bar.</p>
<p><b>Step 2:</b></p>
<p>Press the gear icon in the top right to enter the settings menu.</p>
<p><b>Step 3:</b></p>
<p>Press the connections button at the top of the list.</p>
<p><b>Step 4:</b></p>
<p>Press "Mobile Hotspot and Tethering".</p>
<p><b>Step 5:</b></p>
<p>Slide the "Mobile Hotspot" slider to the blue on position and select OK (This will disable your wifi connection).</p>
<p><b>Step 6:</b></p>
<p>Tap on the "Mobile Hotspot" you just enabled to enter it's details, this page will have the details of your hotspot network including the name and password you need to connect to it on another device.</p>
<p><b>Step 7:</b></p>
<p>Use the details on this screen to connect your other devices.</p>
</div>

<h2><b> Hotspot setup: IPhone </b></h2>
<p> iPhone setup should be standard between all iPhones with the same OS version. This info is from 2024 and if you run into issues it may have become out of date.</p>
<div>

<gallery widths=150>
File:1-iPhone Settings Icon.png|Open your settings panel.
File:2-Iphone Settings Menu.png|Press on "Personal Hotspot".
File:3-iphone hotspot menu.png|Toggle the "allow others to join" switch to the on position.
File:4-iphone connection settings.png|Use the details on this screen to connect your other devices.
File:5-iphone change wifi password.png|You can change your password by tapping onto your current hotspot password.
</gallery>

<p><b>Step 1:</b></p>
<p>Open your settings panel.</p>
<p><b>Step 2:</b></p>
<p>Press on "Personal Hotspot"</p>
<p><b>Step 3:</b></p>
<p>Toggle the "allow others to join" switch to the on position.</p>
<p><b>Step 4:</b></p>
<p>Use the details on this screen to connect your other devices.</p>
<p><b>To change password:</b></p>
<p>You can change your password by tapping onto your current hotspot password.</p>
</div>
[[Category:Computer Help]]

Email

2025-01-30T19:02:35Z

Ga928:

This page provides some basic information about NCF email, how it works and how to configure it.

For information on using the Zimbra webmail system, please see [[Zimbra]].

== Sending and receiving email ==
{{:Template:Quick Facts (Email)}}
===General information===
NCF provides every member with a personal email address. NCF email addresses are simply a member's account ID (eg., 'ab123') followed by '@ncf.ca', for example, 'ab123@ncf.ca'.

Optionally, you can arrange for an [[Email Alias|email alias]], for example, 'jsmith@ncf.ca'.

'''Important:''' If you already have an email address and do not plan to use your NCF email address, be sure to tell us, using [https://secure.ncf.ca/ncf/home/tools/preferences.jsp Change Preferences] at the bottom-right of the StartPage. NCF needs to be able to reach you about your account.

=== Receiving mail===
Incoming email for you is stored on NCF's computer until you ask for it.
There are two ways to receive email:

;Using NCF WebMail (browser-based)
:All you need to use WebMail is a web browser connected to the internet (eg., home, office, library, internet cafe, anywhere in the world via internet). No set-up is required. You read and send mail from the browser using the [[Zimbra]] interface and your mail is stored on an NCF computer. With WebMail, your email stays on the computers at NCF and is backed up there, too, to protect against loss.

:A disadvantage of using WebMail is that you have to stay connected to the internet while you are reading and composing your email.

;Using an email client (on your personal computer)
:Email client software allows your email to be transferred to your computer and then read there. The size of your mail archive can be as large as your hard drive.

:A disadvantage is that your mail is only accessible while you are at your own computer.

In the past personal computer-based mail clients were dominant, but in recent years the trend has been away from mail clients and towards server-based webmail, because of the convenience of being able to access the mail from any browser anywhere, even from phones and hand-held devices, as well as automatic back-ups.

== Zimbra Limits at NCF ==
There are several limits you may encounter in your use of Zimbra.
# '''Mail storage size''' - members are allocated 5GB of storage. This contains all the mail and briefcase data. Members must manage their space within that limit. See [[Zimbra webmail#How much storage space are you using.3F|how to check your storage space.]]
# '''Mail message size''' - the maximum message size allowed is 50MB. The actual file size of the attachments is 20-30% less due to the encoding is required to send it via email. If you have large files that you wish to share, there are a number of other file sharing approaches that may be better than attachments. One of those is using the Zimbra Briefcase - see [[Zimbra: Briefcase]].
# '''Sending rate''' - NCF limits the rate at which members can send out email to protect against spamming. A limit of 200 messages over a 4 hour span is in place. If you have large distribution lists that will exceed this, please contact the office - we have a solution.

== NCF Webmail ==
NCF Webmail allows you to compose, send, receive and manage your email using any browser. It is the easiest way to send and receive email while you are away from home. Your mail stays on the NCF's mail server. To use it, all you need is a web browser and connection to the Internet.

You can try WebMail by going to the [http://start.ncf.ca StartPage] and clicking on 'Get your NCF WebMail'. There is nothing to install on your computer.

Up to 5GB of email can be accumulated and stored in your WebMail Inbox and folders. NCF's storage capacity increases regularly as facilities are upgraded.

The NCF Webmail system runs the [[Zimbra]] mail system. For an overview of the benefits of Zimbra, please visit the [http://www.ncf.ca/ncf/home/zimbraIntro.jsp Introducing Zimbra] page.

For specific and detailed help on all things Zimbra, visit the [[Zimbra]] Help Page.

== Mail Clients (Mail readers) ==

Some common current mail clients, all available for download free of charge, are:

* [http://mail.live.com Microsoft Outlook]
* [https://www.mozilla.org/en-US/thunderbird/ Mozilla Thunderbird]
* [http://www.pmail.com/ Pegasus]

If you do not have a mail reader, you can download one for free. Once it is installed on your computer, you need to configure it so it knows from where to retrieve/send your email.

'''Notes:'''
*Microsoft Outlook Express is very outdated, has serious security problems, is no longer supported by Microsoft and is not recommended by NCF. See [http://en.wikipedia.org/wiki/Outlook_Express this article] for more detail on why you should replace it.
*Microsoft Outlook is commercial software and comes with ''Microsoft Office''.

=== Setting up a Mail Client or Mail Reader ===
Modern mail readers are pretty easy to set up. Typically you just need some of the information in the 'Quick Facts' box above.

For step-by-step instructions, click on your mail reader below:

Step-by-step instruction for popular mail readers:
* [[IPhone|iPhone, iPad, or iPod Touch]]
*[[Gmail]]
* [http://www.ncf.ca/ncf/support/android/ Android Devices (eg. Google Nexus One, Motorola Milestone, or HTC Hero)]
* [[Apple Mail|Apple Mail (2011)]]
*[[Windows Mail]]
* [http://www.ncf.ca/ncf/support/evolution.html Evolution Mail and Calendar]
* [[Microsoft Outlook 2016]]
* [http://www.ncf.ca/ncf/support/mail_thunderbird3.html Mozilla Thunderbird]
* [http://web.ncf.ca/aw958/mail_help_files/zimbra/index.html Zimbra Desktop email client] by Graeme Beckett, NCF

Step-by-step instructions for older mail readers, still in use on some systems:

(Note: as of November 2024 these clients may not support the TLS 1.2 encryption standard our mail servers require. You may need to use ports 25 (SMTP) and 143 (IMAP) or 110 (POP3) and disable SSL for them to work. This is not recommended though as these ports are unsecured, NCF recommends using a modern email client like the ones listed above.)
* [http://web.ncf.ca/glennj/ncf/bookshelf/appleMail/index.shtml Apple Mail (2006)]
* [http://www.ncf.ca/ncf/support/eudora.html Eudora Mail]
* [http://www.ncf.ca/ncf/support/outlook.html Microsoft Outlook Express]
* [http://www.ncf.ca/ncf/support/mail_thunderbird.html Mozilla Thunderbird 1.x or 2.x]
* [http://www.ncf.ca/ncf/support/ns71.html Netscape Mail]
* [http://www.ncf.ca/ncf/support/pegasusMail.html Pegasus Mail]
*[http://web.ncf.ca/aw958/mail_help_files/outlook_2003_setup/outlook_2003.html Microsoft Outlook 2003]
* [[Microsoft Outlook 2010]]
*[[BlackBerry 10]]
* [[PlayBook|Blackberry PlayBook]]

For information on whether you should set up your reader for POP or IMAP see [http://www.ncf.ca/ncf/support/pop_imap.html What's the difference between POP and IMAP?].

Keep in mind if you use an email client that it will not retrieve your yellow mail that the spam filter saves there for you.

=== I can receive email, but I can't send! (Relay Access Denied) ===
If your mail account appears to be setup correctly, but you are having trouble sending, it could be that you don't have SSL and authentication enabled.

Step-by-step instructions to update or confirm that your account is correctly configured for SSL and authentication:
* [http://www.ncf.ca/ncf/support/outlook_ssl.html Microsoft Outlook Express SSL Setup]
* [http://www.ncf.ca/ncf/support/mail_thunderbird_smtp.html Mozilla Thunderbird SSL Setup]
* [http://www.ncf.ca/ncf/support/windowsLiveMail_ssl.html Windows Live Mail SSL Setup]

== Spam Reduction ==

=== Customizing SpamFilter ===
Regardless of how you read your mail, you can use NCF's SpamFilter if you have problems with spam.

You can view or change your SpamFilter settings by going to the [http://start.ncf.ca StartPage], and clicking on [https://www.ncf.ca/en/members/email/yellowmail/settings SpamFilter set-up] under 'Email' in the left column. There is information on that page about how SpamFilter works and [http://www.ncf.ca/ncf/support/faqMaker.jsp?faq=2 Frequently Asked Questions] on customizing SpamFilter.

There is also [https://youtu.be/PWEibPkXCS0 a short video on setting SpamFilter options].

=== Blocking Specific Email Addresses ===
Spam can be difficult to stop as spammers are relentless, and can often send messages from many different emails, making it much more difficult to stop.

If the undesirable messages you are receiving are coming from the same address, it would be best to add a mail exception on your spam filtering page [https://www.ncf.ca/ncf/home/spamfilter/greenListMgr.jsp here] to ensure the offending address is blocked from sending you mail in the future.

Simply enter the offending email into the “Email address” bar and enter “Classification” as “Red” to ensure this address will be marked as spam and not be delivered to your mailbox in the future.

===Using Yellow Mail===
NCF provides a facility to screen mail items that your SPAM filter settings have found questionable before the mail enters your Zimbra inbox. This is called yellow mail. You can see a short video [[https://youtu.be/3rqLbGhvA8w here]] on how to use it.

==See also==
*[[Alternate email address]]
*[[Email Alias]]
*[[Email blacklisting]]
*[[Email spoofing]]
*[[Tips (Email)|Email tips]]
*[[Zimbra]] - for help on the Zimbra webmail system

[[Category: Email]]

Backups

2025-01-30T17:04:26Z

Ga928:

== '''What is data backup?''' ==
Data backup means creating a copy of the data on your system that you use for recovery in case your original data is lost or corrupted. You can also use backup to recover copies of older files if you have deleted them from your system.

=== '''How to create backups on Windows & Mac OS''' ===

== '''Windows''' ==
Windows PC comes with a one-stop backup solution, Windows Backup, that helps you back up many of the things that are most important to you. From your files, themes, and settings to many of your installed apps and Wi-Fi information, Windows Backup protects what matters and makes it easier than ever to move to a new PC.

'''Step 1:''' Sign in with a Microsoft account; This is the account associated with Windows, Microsoft 365, One Drive, and more. Your backed-up information will be stored with your Microsoft account, so getting back to your things on a new PC is as easy as signing in.

* In the Settings app on your Windows device, select '''Accounts''',

Select '''Sign in with a Microsoft account instead'''. You’ll see this only if you’re using a local account. If you see '''Sign in with a local account instead''', you’re already using your Microsoft account.

* '''Important:''' Currently, the Windows Backup app is focused on consumer devices - for example, devices that can be used by signing into a personal Microsoft account (MSA) such as *@outlook.com , *@live.com, and so forth. Work or school Microsoft accounts won't work.

'''Step 2:''' Back up your folders; Windows Backup makes backing up simple and hassle-free. With your free Microsoft account, you get 5 GB of OneDrive storage (and you can buy more if needed). When you back up folders, they’re saved to your OneDrive, so you can access them from any computer using the same Microsoft account. Plus, when you sign in to OneDrive on a new PC, your files will be right there waiting for you.

* To open Windows Backup, just search for it in the Start menu:
* Click on the Start button.
* Type '''"backup"''' in the search bar and click on '''Windows Backup''' from the results.
* Open the '''Folders''' section and choose the user folders you want to back up to OneDrive. You can back up folders like '''Desktop''', '''Documents,''' '''Pictures''', '''Videos''', and '''Music''' by turning '''On''' the switch for each one.
* Tip: You can also set up Windows Backup in the Settings app. Just go to '''Settings''', click '''Accounts''', and then choose '''Windows Backup'''.

'''Step 3:''' Back up your settings

* Windows Backup also lets you save your Windows settings, including:
* Installed apps
* It can back up settings like accessibility options, language preferences, and things like your wallpaper and colour choices

* Wi-Fi network and passwords

To see the status of these settings in Windows Backup, click on each one. To back them up, just turn the switch to '''On.'''

'''Note:''' If these settings were backed up before (some are by default), they’ll show as "Backed up" and the switch will be grayed out. If you want to stop backing them up, go to Modify your backup configuration.

Once you've set everything up the way you like, click '''"Back up."'''

If you get an error from OneDrive when trying to back up, it might be because you're '''not signed in to OneDrive''', or there could be another issue with OneDrive that needs fixing for Windows Backup to work, For example;

* '''Insufficient Storage'''; Make sure you have enough space in your OneDrive account. If it's full, Windows Backup won't work, and you may need to upgrade your storage.
* '''Network Issues;''' If your internet connection is slow or unstable, OneDrive may have trouble backing up your files. Ensure you have a stable connection.
* '''Sync Issues;''' If OneDrive isn’t syncing properly, it can stop Windows Backup from working. Check the sync status and fix any issues by restarting syncing or making sure files sync correctly.
* '''Outdated OneDrive Version;''' Make sure you have the latest version of OneDrive, as an outdated app can cause problems with Windows Backup.
* '''OneDrive Folder Not Linked;''' Make sure the folders you want to back up are linked to OneDrive. If the OneDrive folder is moved or deleted, backup won’t work.
* '''File Path Length;''' OneDrive may struggle to sync files with long paths. Keep file paths under 260 characters.
* '''Backup Conflicts;''' Other backup software might interfere with OneDrive. Try turning off any other backup tools to see if it helps.

'''Step 4:''' You're all set

Your folders and settings are backed up, and you can access your files on any computer you sign into with this Microsoft account.

To check if everything is still backed up, open the Windows Backup app, and it will show the current status of your backup.

You can also check the status in the Settings app by going to '''Accounts''' > '''Windows backup'''.

== How do I restore a backup from OneDrive? ==
When you get a new PC or if you have to reinstall Windows, when you are setting it up, just log in with the same Microsoft account that you used to make the backup here. You will see that you have backups and ask you if you would like to restore, proceed by clicking restore.

If you have backups from multiple PCs, click '''"More options"''' and choose the backup you want to restore. Once you’re on your desktop, everything will be ready for you.

* Your app pins will be restored to the taskbar, Start Menu, and All Apps list where you last had them. For apps available in the Microsoft Store, just click the app pin to start. For apps not in the Store, you'll be taken to the web to download the installer.

* Your key settings will also be restored on your new device.
* You can restore your files anytime by signing in to OneDrive with the same Microsoft account you used for the backup.

== '''Mac OS''' ==
macOS is the software that makes Apple computers (called Macs) work. It’s like the brain of the computer that helps you open apps, browse the internet, watch videos, and manage files. It’s made by Apple and designed to work perfectly with Mac computers. macOS works smoothly with other Apple devices like iPhones, iPads, and Apple Watches.

Your MacBook contains important files, such as documents, photos, videos, music, emails, and contacts, that should be backed up to keep them safe. Wondering how to back up your MacBook to iCloud? The steps are explained in the following section.

'''Step 1:''' Turn on iCloud Backup

* Click the '''Apple menu''' () in the top-left corner.
* Choose '''System Settings''' (or '''System Preferences''', depending on your macOS version).
* Click on '''Apple ID''' and sign in if you’re not already logged in.
* Select '''iCloud''' from the options in the sidebar.

'''Step 2:''' Choose What to Back Up:

* In the iCloud settings, you’ll find options such as '''iCloud Drive, Photos, Mail, Contacts''', and more.
* Simply switch on the features you want to include in your backup.

'''Step 3:''' Save Files to iCloud Drive:

* Open '''Finder''' and click on '''iCloud Drive''' in the sidebar.
* Drag and drop your important files and folders into iCloud Drive to back them up securely in iCloud.

'''Step 4:''' Enable Desktop and Documents Sync (Optional):

* Go to '''iCloud settings''' and turn on the '''Desktop & Documents Folders''' option. This will automatically back up all files stored on your Desktop and in your Documents folder to iCloud.

'''Step 5:''' Check Your iCloud Storage:

* Make sure you have enough iCloud storage for your backup.
* You can upgrade your storage plan by going to '''Apple ID > iCloud > Manage Storage > Buy More Storage'''.

'''Step 6:''' Access Backed-Up Data:

* You can access your iCloud backups from any Apple device or via [[/www.icloud.com/|iCloud.com]].

'''Note''': If you're experiencing issues while backing up to iCloud, here are some steps to resolve them:

* '''Check Your Internet Connection:''' Ensure your Mac is connected to a stable Wi-Fi network, also Run a speed test to confirm the connection is fast enough for uploads.
* '''Verify iCloud Storage:''' Go to '''Apple Menu > System Settings (or Preferences) > Apple ID > iCloud > Manage Storage'''. Ensure you have enough available space for the backup. If not, consider upgrading your storage plan or freeing up space.
* '''Sign Out and Sign Back In:''' Open '''System Settings > Apple ID,''' sign out of iCloud, then sign back in with your Apple ID to refresh your account.
* '''Restart Your Mac:''' Restarting your Mac can resolve temporary glitches affecting iCloud backups.
* '''Update macOS:''' Ensure your Mac is running the latest version of macOS. Go to '''Apple Menu > System Settings > General > Software Update'''.
* '''Disable and Re-enable iCloud Features: I'''n iCloud settings, turn off the specific features you're trying to back up (e.g., iCloud Drive or Photos), wait a few minutes, then turn them back on.
* '''Reset Network Settings:''' If the issue persists, reset your Mac’s network settings by forgetting and reconnecting to your Wi-Fi network.

== How do I restore a backup from iCloud ? ==
To restore a backup from iCloud, follow these simple steps for your device:

'''For Mac:'''

'''Step 1:''' Sign in to iCloud:

* Go to the '''Apple menu''' () and select '''System Settings''' (or '''System Preferences''').
* Click '''Apple ID''' and log in with your Apple ID if needed.

'''Step 2:''' Restore from iCloud Drive:

* Open '''Finder''' and choose '''iCloud Drive''' from the sidebar.
* Browse and find the files you want to restore.

'''Step 3 :''' Restore Apps and Data:

* If iCloud backup for apps is turned on, your apps and data will restore automatically when you sign in. Just open the apps you need, and they will sync from iCloud.

'''For iPhone or iPad:'''

* Erase Your Device (If Needed): If you're setting up a new device or want to reset it, go to '''Settings > General > Reset > Erase All Content and Settings'''.
* Set Up Your Device: Follow the setup steps until you reach the '''Apps & Data''' screen.
* Restore from iCloud Backup: Select '''Restore from iCloud Backup''' and log in with your Apple ID.
* Choose a Backup: Pick the latest backup, or choose another if you have multiple.
* Wait for the Restore: Your apps, settings, and data will restore from iCloud. This may take a little time depending on the size of the backup and your internet speed.
[[Category:Computer Help]]

Screenshots

2025-01-30T17:03:52Z

Ga928:

== '''What is a Screenshot?''' ==
A screenshot also named screen capture (screencap) or screengrab, is a digital image of the data displayed on the screen of a computer or mobile device. A screenshot simply captures the contents of a computer or mobile device display at a specific moment. It allows for computer or mobile device users to save and share what is seen on the screen, whether it be a web page, an error message, a funny conversation, or anything else. Screenshots represent the content of a screen in pixels from a brief moment in time. Keep in account that to take a screenshot on a computer or mobile device depends on the operating system.

== '''How to take a Screenshot: Windows PC''' ==

=== Full screen Screenshot on Windows ===
[[File:Print-screen-key.png|none|thumb|538x538px]]

On Windows, press the "'''Print Screen'''" key on the keyboard to capture the entire screen or use "'''Alt'''" and "'''Print Screen'''" to capture only the active window.

# Click ‘Start’.
# Open ‘Paint’. Do a search for ‘Paint’ if you can’t find it.
# Click ‘File’.
# Click ‘New’ to open a new page.
# Click on ‘Paste’ in the new page.
# Click on ‘File’.
# Click on ‘Save As’.
# Name the new file, choose where you want it to save on your computer, and click ‘Save’.

=== Part of the screen Screenshot on Windows ===

#    Click ‘Start’.
#    Click ‘Snipping Tool’. Do a search for ‘Snipping Tool’ if you can’t find it.
#    In the ‘Snipping Tool’ select ‘New’.
#    The cursor will then change to a crosshair pointer.
#    Move the crosshair to where you want to capture.
#    Click and drag to select an area.
#    When you have selected the area you need, release your Mouse or Trackpad.
#    Click on ‘File’.
#    Click on ‘Save As’.
#    Name the new file, choose where you want it to save on your computer, and click ‘Save’.

=== Users running Windows 10 ===
Use the ‘Print Screen’ button (PrtSc). You'll find it on the upper-right side of most keyboards (or next to the Space Bar on some). It will copy an image of your entire screen to the clipboard. You can then hit ‘Ctrl + V’ to paste it into a document.

== '''How to take a Screenshot: Apple Mac''' ==

=== Full screen Screenshot on a Mac ===
[[File:"Command", "Shift" and "3".jpg|none|thumb|505x505px]]
# Pressing the "'''Command'''", "'''Shift'''" and "'''3'''" keys (all at the same time) will capture the entire screen.
# You should see the screen flash or change before it goes back to normal.
# The screenshot usually gets saved to the Mac desktop.

=== Part of the screen Screenshot on a Mac ===
[[File:"Command"+"Shift"+"4".jpg|none|thumb|497x497px]]
# Pressing the "'''Command'''", "'''Shift'''" and "'''4'''"keys (all at the same time), will bring up the screen-capture window which allows you to capture different parts of the screen or a particular window.
# The cursor will then change to a crosshair pointer.
# Move the crosshair to where you want to capture.
# Click and drag to select an area.
# To adjust an area, hold ‘Shift’, ‘Option’, or the ‘Space bar’ while you drag.
# When you have selected the area you need, release your Mouse or Trackpad.
# You should see the screen flash or change before it goes back to normal.
# The screenshot usually gets saved to the Mac desktop.

== '''How to take a Screenshot: Google Chromebook''' ==

=== Full screen Screenshot on a Google Chromebook ===
[[File:Hold-Ctrl-Show-Windows-to-screenshot.png|none|thumb|537x537px]]

# Press the "'''Ctrl'''" and "'''Show Windows'''" keys on your keyboard at the same time.
# A notification will pop up in the bottom right corner of your screen. The screenshot will be saved to the files app on your Chromebook, and is labeled as a screenshot with the time and date of when the screenshot was created.

=== Part of the screen Screenshot on a Google Chromebook ===
[[File:Hold-down-the-Ctrl-and-Shift-keys-and-then-press-the-Show-Windows-key.png|none|thumb|558x558px]]

# Press the "'''Ctrl'''", "'''Shift'''" and "'''Show Windows'''" keys on your keyboard at the same time.
# Your cursor turns into a little target. You are now able to left click and drag with your mouse to select the area you want to screenshot. Releasing the mouse button will present you with a request to capture what was selected.
# A notification will pop up in the bottom right corner of your screen. The screenshot is saved to the files app on your Chromebook, and is labeled as a screenshot with the time and date of when the screenshot was created.

== '''How to take a Screenshot: Android''' ==
The screenshot is usually saved in the same place as all other photos you take. Many different devices use Google’s Android operating system, so there are different ways screenshots can be taken. You should be able to take screenshots on most Android devices by holding down the ‘Power’ and ‘Volume down’ buttons. Some devices also have a screenshot button in the pull-down menu.

=== How to screenshot on Samsung ===
[[File:Press-and-hold-buttons.png|none|thumb|412x412px]]
# Press and hold the "'''Power'''" button and the "'''Volume down'''" button (at the same time) for 1 to 2 seconds to take the screenshot.
# You should see the screen flash or change before it goes back to normal.
# The screenshot is usually saved in the same place as all other photos you take.

Samsung phones also support hand gestures to take screenshots. To do this you can:

# Position your hand like you plan to karate chop the phone, then swipe the entire side of your hand along the screen from left to right.
# You may need to set this up by going to "'''Settings'''", "'''Advanced features'''", "'''Motion and gestures'''" and "'''Palm swipe'''" to capture.
# The screenshot is usually saved in the same place as all other photos you take.

If your phone has "'''Bixby'''", you can use voice command to ask the voice assistant to take a screenshot for you.

=== How to screenshot on Google Pixel ===
[[File:Power volume down buttons-17.jpg|none|thumb|383x383px]]
# Open the screen that you want to capture.
# Press the "'''Power'''" and "'''Volume down'''" buttons at the same time.
# Your phone will take a picture of the screen and save it.
# At the bottom left, you will find a preview of your screenshot.

If your phone has "'''Google Assistant'''", you can use voice command to ask the voice assistant to take a screenshot for you.

== '''How to take a Screenshot: iPad or iPhone''' ==
The screenshot is usually saved in the same place as all other photos you take.

=== Taking a screenshot with an iPad or iPhone ===

==== '''On devices with a Home button:''' ====

# Hold down the ‘Power’ button and press the ‘Home’ button (at the exact same time).
# If your sound is on, you will hear a camera shutter and see a ‘flash’ on the screen when you take a screenshot.
# Tap on the screenshot preview that appears in the bottom left corner of your screen, then tap ‘Done’.
# Select where you would like to save your screenshot:
#* ‘Save to Photos’ – the screenshot will appear in your camera roll and in the Screenshots album of your Photos app.
#* ‘Save to Files’ – the screenshot can be saved to your iCloud account.

==== '''On devices without a Home button:''' ====

# Hold down the ‘Power’ button on the right of the device (top button on an iPad) and the ‘Volume up’ button at the same time.
# Follow steps 2, 3 and 4 for devices that have a Home button.

==== '''If you have an Apple Watch:''' ====

# You must first enable the screenshot function. Open the Watch app on your iPhone, and choose ‘My Watch’, ‘General’, ‘Enable Screenshots’ and toggle it ‘On’.
# To take a screenshot on an Apple Watch hold the ‘Side’ button and click the ‘Digital Crown’ simultaneously. The screenshot will then appear on your iPhone, not the watch itself.

Remember to check your settings and make sure that your Screenshots folder is being backed up to your iCloud account. This can give you extra reassurance that the screenshot is saved.

= '''Screen Recording''' =

== '''What is Screen Recording?''' ==
A screen recording, also known as screencast or video screen capture, is a digital recording of a computer screen output, often containing audio narration. Screen recording compares with the related term screenshot; whereas screenshot generates a single picture of a computer screen, a screen recording primarily records what is on the screen of a computer or mobile device, including audio and video, and saves to the computer.

== '''How to take a Screen Recording: Windows PC''' ==
Xbox Game Bar is built into Windows 11 and Windows 10 and lets you make a screen recording one application at a time.

# Press together the ‘Windows Key’ + ‘Alt’ + ‘R’ at the same time.
# A recording widget will appear in the corner of your screen to start recording.
# Turn on or off your microphone for your audio preferences.
# Stop recording your screen by holding together ‘Windows Key’ + ‘Alt’ + ‘R’ at the same time or press the ‘Stop’ button in the recording widget.
# You will usually find the recording in your Videos/Captures folder from File Explorer.

'''Note:''' Xbox Game Bar won’t be able to record your Windows desktop or File Explorer. You may need to download a third-party application to your desktop to do this.

== '''How to take a Screen Recording: Mac''' ==

# Pressing the ‘Command’, ‘Shift’ and ‘5’ keys (all at the same time), will bring up the screen-capture window. Next to screen capture options, there are options for screen recordings – ‘Record the entire screen’ or ‘Record a portion of the screen’. These options appear with an icon in the bottom right corner that looks like a big dot with a thin circle on the outside.
# Select the screen recording option you need and click ‘Record’.
# Stop recording by clicking on the ‘Stop recording’ button in the menu.
# The recording usually gets saved to the Mac desktop.

== '''How to take a Screen Recording: Samsung or Other Android Devices''' ==

# Access your ‘Quick settings’ from the pull-down menu.
# Add the ‘Screen recorder’ function by clicking on the pencil icon in the bottom left corner, then tap and drag the ‘Screen recorder’ icon into your ‘Quick settings’.
# Tap the ‘Screen recorder’ icon and then tap the ‘Start’ button to start recording your screen.
# Stop recording your screen by swiping down from the top of your screen to find the Screen recorder notification bar and select ‘Tap to stop’.
# The recording is stored in your default camera roll – usually Google Photos.

== '''How to take a Screen Recording: iPad or iPhone''' ==

# Check your Control Centre settings in your Settings app to make sure the ‘Screen recording’ function is selected as an option.
# Open your Control Centre from the pull-down menu and tap on the grey ‘Record’ icon. This icon looks like a big dot with a thin circle on the outside. Once tapped, a three-second countdown will start.
# Swipe up to exit from the Control Centre and start recording your screen.
# Stop recording your screen by opening the Control Centre from the pull-down menu and tapping on the ‘Record’ icon, which will now be red. You can also tap the red bar with the recording time at the top of your screen to stop recording.
# The recording will be saved in the camera roll in your Photos app.

'''Note:''' There may be some apps that won’t allow you to record your screen while using them. You also won’t be able to record your screen if you are using screen mirroring at the same time.
[[Category:Computer Help]]

Scams and Security Risks

2025-01-30T17:02:13Z

Ga928:

== '''What is a Scam?''' ==
A scam, otherwise referred to as, fraud, con, diddle or swindle, is a deceptive act made to deceive and obtain illegally: money, personal details, and data. Scams offer an attractive deal or false information as a way to mislead. Beware when asked to provide financial and personal information of any kind to anyone who claims to be from your family, your bank, a utility company, an insurance company, a company you may do business with (for example, Amazon or Costco), a service provider (for example, duct cleaner, internet or mobile services), and the government. A scam is a confidence trick, with an attempt to defraud after first gaining trust. Scams commonly fake their caller ID names, emails, and numbers to make them appear to be from an authorized company or government agency. Beware of scams!

== '''Types of Scams''' ==
The list of online scams is constantly growing, and many existing scams are becoming more sophisticated and harder to detect as technology evolves. Learning to identify the different types of scams is a key step in protecting yourself against them.

Here’s a list of the most common scams that occur today:

=== Phishing scams: ===
Phishing scams happen when a scammer sends you an email pretending to be someone you trust. They might imitate a coworker, your bank, a friend, or an authority figure, such as a police officer. They typically ask for your personal information or money. Other types of phishing are smishing (via text message) and vishing (via phone call).

Scammers often use spoofing in phishing scams, where scammers mask email headers, phone numbers, and other identifying information to make their schemes more believable. They can recreate a logo to look real or spoof a caller ID to read the name and number of a trusted organization.

Amazon and USPS scams are common examples of phishing scams. Amazon scams may claim there’s a problem with your account and you need to verify your personal details. USPS text scams may claim that in order to receive a package you need to update your address via a (malicious) link.

=== Sweepstakes and prize scams: ===
In a sweepstakes or prize scam, a fraudster contacts you saying you’ve won something. They could invent a fake draw or spoof a message from a well-known company like the National Sweepstakes Company.

Scammers usually say that you need to pay a fee, shipping costs, or admin fee to release your non-existent winnings, which a legitimate lottery or prize organization would never do. Be careful — they could also be after your personal information to run future scams and trick you into handing data over. Never offer up money or sensitive data to an unsolicited request; and if you haven’t entered a competition, the “winnings” are almost certainly not real.

=== SIM swap scams: ===
SIM swap scams involve a scammer transferring your phone number to a new SIM card they fraudulently ordered. They can do this by pretending to be you and asking your mobile provider for a SIM replacement.

With your number, the scammer can intercept calls and messages sent to you. This means they can receive two-factor authentication (2FA) codes and messages sent to your phone, which could let them access your accounts.

=== Online Bait and switch scams: ===
A bait and switch scam is when a scammer advertises a great deal, then replaces the product or service with something inferior. Or, they may claim that the item is no longer available at the time of purchase and offer pricier options. This scam is common in online shopping.

For example, a scammer might advertise a MacBook Air at 50% off the retail price. When you try to take advantage of the deal, you can’t purchase that laptop, but you can conveniently purchase a MacBook Pro at near-full price.

=== Webcam scams: ===
A webcam scam is when a fraudster contacts you and says they recorded an embarrassing or incriminating video of you over your webcam. They might then extort you for a large sum of money (often cryptocurrency) in exchange for not publishing the video online or sharing it with your contacts. In a webcam scam, there is no video, only the fear of one existing.

That’s not to say hackers can’t hijack your computer’s webcam to spy on you and blackmail you — this is known as webcam hacking. To do this, they often infiltrate your device with malware, sometimes using phishing scams. Once they have control, they can turn your webcam on remotely and record you without your knowledge.

=== Tech support scams: ===
Tech support scams typically begin by scaring you into thinking your computer has a virus or needs urgent repair. You might see a fake virus notification pop up with a phone number to call, or a scammer may call you pretending to be from a reputable company like Microsoft. Their goal is to scare you into giving them money or personal information.

When you speak to the fake support person, they’ll either ask for remote access to your device (and infect it with malware), encourage you to buy an antivirus to get rid of a supposed malware infection (you either receive no software or “antivirus” laced with malware), or ask you to confirm personal details that they can use in a future scam or to steal your identity.

Tech support scams often try to trick you into calling a fake helpline.

=== Fake antivirus software: ===
Fake antivirus software is malware masquerading as antivirus protection. Scammers use fake virus warnings and scareware to trick you into thinking your device is infected.

These messages often tell you something very bad will happen if you don’t download the antivirus software urgently. Once you download the malware, the scammer may be able to access your personal information, webcam, and more.

Only download antivirus software from a reputable cybersecurity company — either directly from their website or an official app store. AVG AntiVirus Free is an award-winning antivirus tool that can help protect your devices. Each month, we help stop over 1.5 billion cyberattacks around the globe. Download it now and start protecting your device against dangerous scam web pages and other online threats.

=== Social media scams: ===
Social media scams are scams that happen on social media platforms like Facebook, Instagram, and X (formerly Twitter). Scammers use different tactics to deceive people on these platforms, such as creating fake profiles, sending phishing messages, and creating clickbait posts.

Many online scams, such as dating scams, also begin on social media platforms. There are also social media-specific scams like enticing quizzes that lure users into sharing personal information and perhaps forwarding the quiz to their contacts or reposting it. Scammers can also create fake profiles to receive donations for a made-up medical issue or fake charity.

=== Dating App scams: ===
Dating App scams, or romance scams, happen when scammers take advantage of people looking for love or companionship online. They do this in a number of ways, but most involve creating fake dating profiles on dating websites or apps. The goal is to build trust quickly, then ask for money — for an emergency that pulls at the victim’s heartstrings or to buy a plane ticket to visit them, for instance:

Sugar daddy scams often start over social media and involve a scammer with a fake profile contacting a target, offering to be their sugar daddy and pay them for doing very little. This scam also involves the scammer asking for money. Usually, they say they need to verify the sugar baby’s account details or their sincerity, which they can do by paying a small amount to the sugar daddy.

When scammers create fake identities and develop relationships with real people, it’s called catfishing. They usually do this by using attractive photos from another person’s account and inventing a fake persona that’s irresistible.

=== Crowdsourcing scams: ===
Crowdsourcing scams are fake crowdfunding campaigns. Popular crowdfunding sites like Kickstarter and GoFundMe are platforms where people can ask a large audience for money. They might do this to raise money for a project, support a charity, or ask for assistance covering medical care.

Scammers prey on the generosity of others by setting up a campaign under false pretenses, collecting the money, and disappearing.

For example, a scammer might pose as a software developer and set up a crowdfunding campaign to fund their new app. They might promise supporters lifetime access to the app and a bunch of other perks. But in the end, the app is never developed and the scammer is never heard from again.

=== Rental scams: ===
Rental scams happen when scammers post fake rental properties online and try to solicit money from hopeful renters. Scammers advertise properties they don’t own or that don’t even exist. Then, they’ll pressure victims into paying a deposit or the first month’s rent in advance.

Once the money is transferred, the scammer disappears. Sometimes, victims don’t discover until moving day that their dream apartment was never available.

Rental scams commonly take place on social media. However, they can also happen on more regulated apartment rental sites and even vacation rental apps like Airbnb.

=== Online shopping scams: ===
Online shopping scams can be in the form of a fake website, a fake ad, or a shop in a genuine online marketplace. The aim is to get your money or personal information. If you’re a buyer, watch out for unbelievable prices — the item may not exist or the seller might run a bait-and-switch scam and send you something inferior.

Also, never trust a seller who wants to take the transaction off a marketplace, as you’ll likely lose any buyer protection available. This is how some Cash App scams or Venmo scams happen.

=== Advance fee scams: ===
Advance fee scams promise victims a large reward like a loan, inheritance, prize, or business opportunity after the victim pays a much smaller fee.

For example, you might receive an email informing you that you’ve inherited $50,000 from a relative overseas with no immediate next of kin. The catch is you have to pay for legal fees or documentation to receive your share.

=== Quishing scams: ===
Quishing scams are when scammers use fraudulent QR codes to take victims to malicious websites or request payments. Scammers can do this by replacing real QR codes with scam QR codes or including a fake QR code online or at a physical location.

For example, you might have the opportunity to pay for parking or event access using a digital QR code or a QR code sticker. Scammers will replace these codes with their own. So, when you think you’re buying a ticket, you’re actually sending money to a scammer.

Scammers might also print QR codes and place them on ads, movie posters, or magazines. Victims think that these QR codes are legitimate and follow them to malicious websites.

== '''How to Identify a Scam?''' ==
While there are different scams out there, most have a few things in common. For example, all scammers will ask you to give them something — usually information or money. If you learn to identify a scam, you can help avoid becoming a victim.

Ask yourself these questions to help identify scam red flags:

* '''Do I know the person contacting me?''' If you don’t, they might be a scammer.
* '''Is their communication unexpected?''' Scammers try to catch you off guard with unexpected messages and lure you in with enticing offers.
* '''Is this person’s email address or phone number suspicious?''' If you get a suspicious text supposedly from someone you know, cross-check it with the contacts in your phone. Or, if it’s from a business, check the email address or phone number on the official website to see if it’s legitimate (but remember it could be spoofed).
* '''Is this offer too good to be true?''' Offers that are too good to be true hijack your common sense and entice you to take a risk.
* '''Am I being pressured to act urgently?''' Scammers use fear to pressure you into acting without thinking. For example, they might tell you that you need to pay a $50 account maintenance fee or your account will be permanently locked after a certain amount of time.
* '''Are they requesting my personal information?''' Real organizations rarely ask for your personal information, and they never ask for login credentials (such as passwords).
* '''Am I being asked to move to another platform?''' Scammers often hunt for victims on secure platforms, such as Facebook Messenger. Soon after, they ask to move to other platforms to chat or finish a transaction, so they can commit their crimes more easily.
* '''Is the payment method non-traditional?''' Traditional payment methods, such as credit cards and PayPal, are traceable and come with payment protections. Scammers don’t like these. They usually ask for payment in cryptocurrency, gift cards, cash, or wire transfers.
* '''How to Avoid Scams?'''
# '''Never send money via gift card or wire transfer to someone you have never met face-to-face.''' Seriously, just don’t ever do it. If they ask you to use a wire transfer, a prepaid debit card, or a gift card; those cannot be traced and are as good as cash. Chances are, you won't see your money again. See the Federal Trade Commission's video on how scammers try to convince you to pay. If someone is trying to convince you to pay this way, stop, get off the phone or the computer, and file a complaint'''.'''
# '''Avoid clicking on links or opening attachments in unsolicited emails.''' Links, if clicked, will download malware onto your computer, smartphone, tablet, or whatever electronic device you're using at the time, allowing cyber thieves to steal your identity. Be cautious even with an email that looks familiar; it could be fake. Instead, delete it if it looks unfamiliar and block the sender.
# '''Do not believe everything you see.''' Scammers are great at mimicking official seals, fonts, and other details. Just because a website or email looks official does not mean that it is. Caller ID is commonly faked. Learn more about avoiding impostor scams.
# '''Double-check that your online purchase is secure''' before checking out. Look for the “HTTPS” in the URL (the extra s is for “secure”) and a small lock icon on the address bar. Better yet, before shopping on the website, make certain you are on the site you intended to visit. Read reviews about the quality of the merchandise, and make sure you are not buying cheap and/or counterfeit goods. Look for a brick-and-mortar address listing on the website itself and a working phone number. Take an extra step and call the number if it is a business you are not familiar with. Learn how to identify a fake website.
# '''Use extreme caution when dealing with anyone you’ve met online.''' Scammers use dating websites, Craigslist, social media, and many other sites to reach potential targets. They can quickly feel like a friend or even a romantic partner, but that is part of the con for you to trust them.
# '''Never share personally identifiable information''' with someone who has contacted you unsolicited, whether it’s over the phone, by email, on social media, or even at your front door. This includes banking and credit card information, your birthdate, and Social Security/Social Insurance numbers. Protect you and your family from identity theft.
# '''Resist the pressure to act immediately.''' Shady actors typically try to make you think something is scarce or a limited-time offer. They want to push victims to make a decision right now before even thinking through it, asking family members, friends, or financial advisors. Sometimes, they will advise against contacting anyone and just trusting them. While high-pressure sales tactics are also used by some legitimate businesses, it typically isn't a good idea to make an important decision quickly. Know what to look for when spotting a scam.
# '''Use secure and traceable transactions.''' Do not pay by wire transfer, prepaid money card, gift card, or another non-traditional payment method (see number one above). Say no to cash-only deals, high-pressure sales tactics, high upfront payments, overpayments, and handshake deals without a contract. Read all of the small print on the contract and make sure to understand what the terms are. Learn more about your rights and responsibilities when it comes to payment types.
# '''Be cautious about what you share on social media.''' Consider only connecting with people you already know. Check the privacy settings on all social media and online accounts. Imposters often get information about their targets from their online interactions and can make themselves sound like a friend or a family member because they know so much about you. Then, update and change passwords to passphrases on a regular basis on all online accounts. Protect yourself from fake social media accounts
# '''Block unwanted calls and text messages.''' Take steps to block unwanted calls and to filter unwanted text messages.
# '''Do not give your personal or financial information in response to a request that you didn’t expect.''' Honest organizations won’t call, email, or text to ask for your personal information, like your Social Insurance number, bank account, or credit card numbers.
# If you get an email or text message from a company you do business with and you think it’s real, it’s still best not to click on any links. Instead, contact them using a website you know is trustworthy. Or look up their phone number. Don’t call a number they gave you or the number from your caller ID.
# '''Resist the pressure to act immediately.''' Honest businesses will give you time to make a decision. Anyone who pressures you to pay or give them your personal information is a scammer.
# '''Know how scammers tell you to pay.''' Never pay someone who insists that you can only pay with cryptocurrency, a wire transfer service like Western Union or MoneyGram, a payment app, or a gift card. And never deposit a check and send money back to someone.
# '''Stop and talk to someone you trust.''' Before you do anything else, tell someone — a friend, a family member, a neighbor — what happened. Talking about it could help you realize it’s a scam.
[[Category:Computer Help]]

Ovislink OV935WVA Routed Configuration

2025-01-29T20:41:49Z

Ga928:

Ovislink OV935WVA Routed Configuration

2025-01-29T20:33:41Z

Ga928:

<div class="ncfrightbox w-25"> {{Template:Ovislink OV935WVA}} </div>
== with WiFi ==
'''NCF Support''' is available to make configuring your OvisLink modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your OvisLink modem. All settings in your modem not mentioned in these instructions can be ignored.

# You can request a custom configuration file for your NCF DSL connection from [Mailto:support@ncf.ca support@ncf.ca].
# Call [Tel:613-721-1773 613-721-1773] x0 to book a Modem Appointment.

{| class="wikitable"
|+Steps to Configure OvisLink for Routed Operation
!
!Steps
!Menu Navigation
!Parameters
|-
|1
|Log into Modem
|<nowiki>http://192.168.1.1</nowiki>
|User Name: '''admin'''
Password: '''admin'''
|-
|2
|WAN Cleanup
|'''Advanced Setup'''
'''→ WAN Service'''
|Remove everything from the '''WAN''' Service Table by clicking the checkbox on the right for each entry,
then click the Remove button
|-
|3
|Enable ADSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ ATM Interface'''
|
* Remove '''atm0''' from the table by clicking the checkbox on the right, then click the Remove button
* Click '''Add'''
* Edit VPI and VCI. VPI should be 0, VCI should be 35
* DSL Latency: Both checkboxes for '''FAST''' and '''INTERLEAVED''' should be checked
|-
|4
|Enable VDSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ PTM Interface'''
|
* Remove '''ptm0''' from the table by clicking the checkbox on the right, then click the '''Remove''' button
* Click '''Add'''
* DSL Latency: Both checkboxes for '''FAST''' and '''INTERLEAVED''' should be checked
|-
|5
|Configure ADSL
|'''Advanced Setup'''
'''→ WAN Service'''
|
* Click Add, then select '''atm0/(4_0_35)''', then click Next
* On the '''WAN Service Configuration''' page, click Next
* On the '''PPP Username and Password''' page:
** PPPoE username: your DSL username (format: aa000@ncf.ca
** PPPoE password: your DSL password
** Enable '''Firewall'''
** Enable '''NAT'''
* Click '''Next''', then on each following page click '''Next''' until it changes to '''Apply/Save'''. Then click '''Apply/Save'''
|-
|6
|Configure VDSL
|'''Advanced Setup'''
'''→ WAN Service'''
|
* Click Add, then select '''ptm0/(4_1_1)''', then click Next
* On the '''WAN Service Configuration''' page:
** Change the setting of 802.1P Priority from '''-1''' to '''1'''
** Change the setting of 802.1Q VLAN from '''-1''' to '''35'''
* On the '''PPP Username and Password''' page:
** PPPoE username: your DSL username (format: aa000@ncf.ca)
** PPPoE password: your DSL password
** Enable '''Firewall'''
** Enable '''NAT'''
* Click '''Next''', then on each following page click '''Next''' until it changes to '''Apply/Save'''. Then click '''Apply/Save'''
|-
|7
|UPnP
|'''Advanced Setup'''
'''→ UPnP'''
|Disable '''uPnP'''
|-
|8
|WiFi 5GHz Name
|'''Wireless'''
'''→ 5 GHz Band'''
|SSID (WiFi Name) to format '''NCF_XXXX,''' where XXXX is the last 4 digits of your modem's serial number
|-
|9
|WiFi 5 GHz Security
|'''Wireless'''
'''→ 5 GHz Band'''

'''→''' '''Security'''
|
* Disable WPS

* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|10
|WiFi 2.4 GHz Name
|'''Wireless'''
'''→ 2.4 GHz Band'''
|SSID (WiFi Name) to format '''NCF_XXXX,''' where XXXX is the last 4 digits of your modem's serial number
|-
|11
|WiFi 2.4 GHz Security
|'''Wireless'''
'''→ 2.4 GHz Band'''

'''→''' '''Security'''
|
* Disable '''WPS'''
* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|12
|Admin Password
|'''Management'''
'''→ Access Controls'''

'''→ Passwords'''
|
* Username: '''admin'''
*New Username: '''admin'''

* Old Password: admin (or whatever you set it to)
* New Password: your DSL password
|-
|13
|Remote Access
|'''Management'''
'''→ TR-069 Client'''
|
* Disable '''Inform'''

* ACS URL: https://acs.ncf.ca
|-
|14
|System Log
|'''Management'''
'''→ System Log'''

'''→ Configure System Log'''
|Configuration:

* Log:'''Enable'''
* Log Level: '''Debugging'''
* Display Level: '''Error'''
* Mode: '''Local'''
|-
|15
|Internet Time
|'''Management'''
'''→ Internet Time'''
|Time settings:

* Automatically synchronize with Internet time servers: '''Enable'''
* First NTP time server: '''Other''', then in the textbox to the right, put '''time.nrc.ca'''
* Time Zone: '''(GMT - 5:00) Eastern Time'''
|-
|16
|Backup Settings
|'''Management'''
'''→ Settings'''

'''→ Backup'''
|Settings -Backup

* Backup Settings
|}

== with separate WiFi Router ==
'''NCF Support''' is available to make configuring your OvisLink modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your OvisLink modem:

# You can request a custom configuration file for your NCF DSL connection from [Mailto:support@ncf.ca support@ncf.ca.] You may need an alternate means of accessing the internet to download the configuration file.
# Call [Tel:613-721-1773 613-721-1773] x0 to book a Modem Appointment.

== Configure your modem for Routed Operation ==
If you have a router, we recommend the following configuration steps:

# Follow the configuration steps outline for [[Ovislink OV935WVA|Routed Operation with WiFi]] and make the following changes:
#* Under '''Wireless''', Uncheck the '''Enable Wireless''' Option
#* Click '''Apply/Save'''

== Router configuration ==
2. On your router, set the Connection Mode or Type to '''Automatic IP, Automatic DHCP or Dynamic IP mode'''

== See Also ==
{{Template:Back_to_the_Top}}
* [[Modem Configuration|Modem configuration]] - Instructions for all NCF modems
* [[Changing WiFi Name or Password on Ovislink modems|Ovislink OV935WVA]] Changing WiFi Name or Password
* [[Changing WiFi Channels on Ovislink modems|Ovislink OV935WVA]] Changing WiFi Channels

Ovislink OV804WVA

2025-01-28T19:14:46Z

Ga928: See previous change

<div class="ncfrightbox w-25"> {{Template:Ovislink OV804WVA}} </div>
=Preparation=
'''Updated: 2022-11-23'''

The Ovislink OV804WVA modem router supports both ADSL and VDSL, and switches automatically to match the line it is connected to.
* Note: Fees for changing plans apply, see our [[DSL Rates]].

As Ovislink modems use the same admin interface as SmartRG modems, our guides for changing settings on [[SmartRG SR506n|SmartRG]] modems can also be used.

Before you start configuring the modem:
# '''Factory Settings:''' '''If you pick up a modem from the NCF office, it should already be configured for your account.''' These instructions are for configuring the modem from elsewhere or after it is been reset to factory settings. If the modem is not new, we recommend resetting it by '''holding down the reset button with a paper clip for about 10 seconds'''.
#* We recommend these settings for most NCF members. To learn more about what the settings do and more advanced settings, consult the [[Modem Manuals|manual]].
#'''Ethernet Connection:''' Consult the [https://www.ncf.ca/ncf/support/w/images/4/4b/About_your_Ovislink_OV804WVA.pdf About your Ovislink OV804WVA modem instruction sheet] to learn how to connect the modem''. We recommend configuring the modem using a computer connected by an ethernet cable, as opposed to over a wireless connection.''
=Configuration=
'''If you pick up a modem from the NCF office, it should already be configured for your account.''' You can follow our instructions to configure the modem yourself, or contact [mailto:support@ncf.ca support@ncf.ca] if you would like to bring your modem to our office to be configured.

==Methods==
If you have access to email, we can send you a file to automatically configure the modem with your NCF account and our recommended settings, which is much easier than going through all the steps manually. You can request a config file from [mailto:support@ncf.ca support@ncf.ca] then follow our [[SmartRG SR516ac Config from File|instructions to configure your modem with a config file]].

Alternatively, you can follow the instructions below to configure the modem [[SmartRG SR516ac Routed Configuration#with WiFi|without a config file]].
==Modes of Operation==
# [[Ovislink OV804WVA Routed Configuration|Routed]] - Functions as both a modem and WiFi router, which is recommended for most members. Another router can be added to extend the network, but each network must use a different subnet.
# [[Ovislink OV804WVA Bridge Configuration|Bridge]] - '''(Advanced)''' Functions only as a modem, so another device is required to make the PPPoE connection. Recommended for advanced members using a separate router.

= Images =
{{Template:Back_to_the_Top}}
<gallery mode="slideshow">
File:OV804WVA-front.png|Ovislink OV804WVA - Front
File:OV804WVA-back.png|Ovislink OV804WVA - Back
File:SR516ac-setup.png|Ovislink OV804WVA Setup Diagram
</gallery>

=See Also=
{{Template:Back_to_the_Top}}
*[[Modem Configuration]] - Instructions for all NCF modems
*[[Modem Lights#SmartRG|About the modem lights]]
*[[Changing WiFi Channels on SmartRG modems|Changing WiFi Channels]]
*[[Dynamic DNS]]
*[[Port forwarding#Port_forwarding_on_SmartRG_Modems|Port forwarding]]

[[Category:DSL]]
[[Category:Modems]]

Ovislink OV804WVA

2025-01-28T19:14:06Z

Ga928: Changed link for Routed in Modes of Operation. Was leading to a SmartRG 516 configuration page, now links to the Ovislink 804 config page

<div class="ncfrightbox w-25"> {{Template:Ovislink OV804WVA}} </div>
=Preparation=
'''Updated: 2022-11-23'''

The Ovislink OV804WVA modem router supports both ADSL and VDSL, and switches automatically to match the line it is connected to.
* Note: Fees for changing plans apply, see our [[DSL Rates]].

As Ovislink modems use the same admin interface as SmartRG modems, our guides for changing settings on [[SmartRG SR506n|SmartRG]] modems can also be used.

Before you start configuring the modem:
# '''Factory Settings:''' '''If you pick up a modem from the NCF office, it should already be configured for your account.''' These instructions are for configuring the modem from elsewhere or after it is been reset to factory settings. If the modem is not new, we recommend resetting it by '''holding down the reset button with a paper clip for about 10 seconds'''.
#* We recommend these settings for most NCF members. To learn more about what the settings do and more advanced settings, consult the [[Modem Manuals|manual]].
#'''Ethernet Connection:''' Consult the [https://www.ncf.ca/ncf/support/w/images/4/4b/About_your_Ovislink_OV804WVA.pdf About your Ovislink OV804WVA modem instruction sheet] to learn how to connect the modem''. We recommend configuring the modem using a computer connected by an ethernet cable, as opposed to over a wireless connection.''
=Configuration=
'''If you pick up a modem from the NCF office, it should already be configured for your account.''' You can follow our instructions to configure the modem yourself, or contact [mailto:support@ncf.ca support@ncf.ca] if you would like to bring your modem to our office to be configured.

==Methods==
If you have access to email, we can send you a file to automatically configure the modem with your NCF account and our recommended settings, which is much easier than going through all the steps manually. You can request a config file from [mailto:support@ncf.ca support@ncf.ca] then follow our [[SmartRG SR516ac Config from File|instructions to configure your modem with a config file]].

Alternatively, you can follow the instructions below to configure the modem [[SmartRG SR516ac Routed Configuration#with WiFi|without a config file]].
==Modes of Operation==
# [[Ovislink OV804WVA Routed Configuration|Routed]] - Functions as both a modem and WiFi router, which is recommended for most members. Another router can be added to extend the network, but each network must use a different subnet.
# [[SmartRG_SR516ac_Bridge_Configuration|Bridge]] - '''(Advanced)''' Functions only as a modem, so another device is required to make the PPPoE connection. Recommended for advanced members using a separate router.

= Images =
{{Template:Back_to_the_Top}}
<gallery mode="slideshow">
File:OV804WVA-front.png|Ovislink OV804WVA - Front
File:OV804WVA-back.png|Ovislink OV804WVA - Back
File:SR516ac-setup.png|Ovislink OV804WVA Setup Diagram
</gallery>

=See Also=
{{Template:Back_to_the_Top}}
*[[Modem Configuration]] - Instructions for all NCF modems
*[[Modem Lights#SmartRG|About the modem lights]]
*[[Changing WiFi Channels on SmartRG modems|Changing WiFi Channels]]
*[[Dynamic DNS]]
*[[Port forwarding#Port_forwarding_on_SmartRG_Modems|Port forwarding]]

[[Category:DSL]]
[[Category:Modems]]

Ovislink OV935WVA Routed Configuration

2025-01-28T19:06:43Z

Ga928:

<div class="ncfrightbox w-25"> {{Template:Ovislink OV935WVA}} </div>
== with WiFi ==
'''NCF Support''' is available to make configuring your OvisLink modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your OvisLink modem. All settings in your modem not mentioned in these instructions can be ignored.

# You can request a custom configuration file for your NCF DSL connection from [Mailto:support@ncf.ca support@ncf.ca].
# Call [Tel:613-721-1773 613-721-1773] x0 to book a Modem Appointment.

{| class="wikitable"
|+Steps to Configure OvisLink for Routed Operation
!
!Steps
!Menu Navigation
!Parameters
|-
|1
|Log into Modem
|<nowiki>http://192.168.1.1</nowiki>
|User Name: '''admin'''
Password: '''admin'''
|-
|2
|WAN Cleanup
|'''Advanced Setup'''
'''→ WAN Service'''
|Remove everything from the '''WAN''' Service Table by clicking the checkbox on the right for each entry,
then click the Remove button
|-
|3
|Enable ADSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ ATM Interface'''
|
* Remove '''atm0''' from the table by clicking the checkbox on the right, then click the Remove button
* Click '''Add'''
* Edit VPI and VCI. VPI should be 0, VCI should be 35
* DSL Latency: Both checkboxes for '''FAST''' and '''INTERLEAVED''' should be checked
|-
|4
|Enable VDSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ PTM Interface'''
|
* Remove '''atm0''' from the table by clicking the checkbox on the right, then click the '''Remove''' button
* Click '''Add'''
* DSL Latency: Both checkboxes for '''FAST''' and '''INTERLEAVED''' should be checked
|-
|5
|Configure ADSL
|'''Advanced Setup'''
'''→ WAN Service'''
|
* Click Add, then select '''atm0/(4_0_35)''', then click Next
* On the '''WAN Service Configuration''' page, click Next
* On the '''PPP Username and Password''' page:
** PPPoE username: your DSL username (format: aa000@ncf.ca
** PPPoE password: your DSL password
** Enable '''Firewall'''
** Enable '''NAT'''
* Click '''Next''', then on each following page click '''Next''' until it changes to '''Apply/Save'''. Then click '''Apply/Save'''
|-
|6
|Configure VDSL
|'''Advanced Setup'''
'''→ WAN Service'''
|
* Click Add, then select '''atm0/(4_0_35)''', then click Next
* On the '''WAN Service Configuration''' page:
** Change the setting of 802.1P Priority from '''-1''' to '''1'''
** Change the setting of 802.1Q VLAN from '''-1''' to '''35'''
* On the '''PPP Username and Password''' page:
** PPPoE username: your DSL username (format: aa000@ncf.ca)
** PPPoE password: your DSL password
** Enable '''Firewall'''
** Enable '''NAT'''
* Click '''Next''', then on each following page click '''Next''' until it changes to '''Apply/Save'''. Then click '''Apply/Save'''
|-
|7
|UPnP
|'''Advanced Setup'''
'''→ UPnP'''
|Disable '''uPnP'''
|-
|8
|WiFi 5GHz Name
|'''Wireless'''
'''→ 5 GHz Band'''
|SSID (WiFi Name) to format '''NCF_XXXX,''' where XXXX is the last 4 digits of your modem's serial number
|-
|9
|WiFi 5 GHz Security
|'''Wireless'''
'''→ 5 GHz Band'''

'''→''' '''Security'''
|
* Disable WPS

* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|10
|WiFi 2.4 GHz Name
|'''Wireless'''
'''→ 2.4 GHz Band'''
|SSID (WiFi Name) to format '''NCF_XXXX,''' where XXXX is the last 4 digits of your modem's serial number
|-
|11
|WiFi 2.4 GHz Security
|'''Wireless'''
'''→ 2.4 GHz Band'''

'''→''' '''Security'''
|
* Disable '''WPS'''
* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|12
|Admin Password
|'''Management'''
'''→ Access Controls'''

'''→ Passwords'''
|
* Username: '''admin'''
*New Username: '''admin'''

* Old Password: admin (or whatever you set it to)
* New Password: your DSL password
|-
|13
|Remote Access
|'''Management'''
'''→ TR-069 Client'''
|
* Disable '''Inform'''

* ACS URL: https://acs.ncf.ca
|-
|14
|System Log
|'''Management'''
'''→ System Log'''

'''→ Configure System Log'''
|Configuration:

* Log:'''Enable'''
* Log Level: '''Debugging'''
* Display Level: '''Error'''
* Mode: '''Local'''
|-
|15
|Internet Time
|'''Management'''
'''→ Internet Time'''
|Time settings:

* Automatically synchronize with Internet time servers: '''Enable'''
* First NTP time server: '''Other''', then in the textbox to the right, put '''time.nrc.ca'''
* Time Zone: '''(GMT - 5:00) Eastern Time'''
|-
|16
|Backup Settings
|'''Management'''
'''→ Settings'''

'''→ Backup'''
|Settings -Backup

* Backup Settings
|}

== with separate WiFi Router ==
'''NCF Support''' is available to make configuring your OvisLink modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your OvisLink modem:

# You can request a custom configuration file for your NCF DSL connection from [Mailto:support@ncf.ca support@ncf.ca.] You may need an alternate means of accessing the internet to download the configuration file.
# Call [Tel:613-721-1773 613-721-1773] x0 to book a Modem Appointment.

== Configure your modem for Routed Operation ==
If you have a router, we recommend the following configuration steps:

# Follow the configuration steps outline for [[Ovislink OV935WVA|Routed Operation with WiFi]] and make the following changes:
#* Under '''Wireless''', Uncheck the '''Enable Wireless''' Option
#* Click '''Apply/Save'''

== Router configuration ==
2. On your router, set the Connection Mode or Type to '''Automatic IP, Automatic DHCP or Dynamic IP mode'''

== See Also ==
{{Template:Back_to_the_Top}}
* [[Modem Configuration|Modem configuration]] - Instructions for all NCF modems
* [[Changing WiFi Name or Password on Ovislink modems|Ovislink OV935WVA]] Changing WiFi Name or Password
* [[Changing WiFi Channels on Ovislink modems|Ovislink OV935WVA]] Changing WiFi Channels

Ovislink OV935WVA Routed Configuration

2025-01-28T18:41:34Z

Ga928:

<div class="ncfrightbox w-25"> {{Template:Ovislink OV935WVA}} </div>
== with WiFi ==
'''NCF Support''' is available to make configuring your OvisLink modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your OvisLink modem. All settings in your modem not mentioned in these instructions can be ignored.

# You can request a custom configuration file for your NCF DSL connection from [Mailto:support@ncf.ca support@ncf.ca].
# Call [Tel:613-721-1773 613-721-1773] x0 to book a Modem Appointment.

{| class="wikitable"
|+Steps to Configure OvisLink for Routed Operation
!
!Steps
!Menu Navigation
!Parameters
|-
|1
|Log into Modem
|<nowiki>http://192.168.1.1</nowiki>
|User Name: '''admin'''
Password: '''admin'''
|-
|2
|WAN Cleanup
|'''Advanced Setup'''
'''→ WAN Service'''
|Remove everything from the '''WAN''' Service Table
|-
|3
|Enable ADSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ ATM Interface'''
|
* Remove '''atm0''' from the table by clicking the checkbox on the right, then click the Remove button
* Click '''Add'''
* Edit VPI and VCI. VPI should be 0, VCI should be 35
* DSL Latency: Both checkboxes for '''FAST''' and '''INTERLEAVED''' should be checked
|-
|4
|Enable VDSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ PTM Interface'''
|
* Remove '''atm0''' from the table by clicking the checkbox on the right, then click the '''Remove''' button
* Click '''Add'''
* DSL Latency: Both checkboxes for '''FAST''' and '''INTERLEAVED''' should be checked
|-
|5
|Configure ADSL
|'''Advanced Setup'''
'''→ WAN Service'''
|
* Click Add, then select '''atm0/(4_0_35)''', then click Next
* On the '''WAN Service Configuration''' page, click Next
* On the '''PPP Username and Password''' page:
** PPPoE username: your DSL username (format: aa000@ncf.ca
** PPPoE password: your DSL password
** Enable '''Firewall'''
** Enable '''NAT'''
* Click '''Next''', then on each following page click '''Next''' until it changes to '''Apply/Save'''. Then click '''Apply/Save'''
|-
|6
|Configure VDSL
|'''Advanced Setup'''
'''→ WAN Service'''
|
* Click Add, then select '''atm0/(4_0_35)''', then click Next
* On the '''WAN Service Configuration''' page:
** Change the setting of 802.1P Priority from '''-1''' to '''1'''
** Change the setting of 802.1Q VLAN from '''-1''' to '''35'''
* On the '''PPP Username and Password''' page:
** PPPoE username: your DSL username (format: aa000@ncf.ca)
** PPPoE password: your DSL password
** Enable '''Firewall'''
** Enable '''NAT'''
* Click '''Next''', then on each following page click '''Next''' until it changes to '''Apply/Save'''. Then click '''Apply/Save'''
|-
|7
|UPnP
|'''Advanced Setup'''
'''→ UPnP'''
|Disable '''uPnP'''
|-
|8
|WiFi 5GHz Name
|'''Wireless'''
'''→ 5 GHz Band'''
|SSID (WiFi Name) to format '''NCF_XXXX,''' where XXXX is the last 4 digits of your modem's serial number
|-
|9
|WiFi 5 GHz Security
|'''Wireless'''
'''→ 5 GHz Band'''

'''→''' '''Security'''
|
* Disable WPS

* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|10
|WiFi 2.4 GHz Name
|'''Wireless'''
'''→ 2.4 GHz Band'''
|SSID (WiFi Name) to format '''NCF_XXXX,''' where XXXX is the last 4 digits of your modem's serial number
|-
|11
|WiFi 2.4 GHz Security
|'''Wireless'''
'''→ 2.4 GHz Band'''

'''→''' '''Security'''
|
* Disable '''WPS'''
* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|12
|Admin Password
|'''Management'''
'''→ Access Controls'''

'''→ Passwords'''
|
* Username: '''admin'''
*New Username: '''admin'''

* Old Password: admin (or whatever you set it to)
* New Password: your DSL password
|-
|13
|Remote Access
|'''Management'''
'''→ TR-069 Client'''
|
* Disable '''Inform'''

* ACS URL: https://acs.ncf.ca
|-
|14
|System Log
|'''Management'''
'''→ System Log'''

'''→ Configure System Log'''
|Configuration:

* Log:'''Enable'''
* Log Level: '''Debugging'''
* Display Level: '''Error'''
* Mode: '''Local'''
|-
|15
|Internet Time
|'''Management'''
'''→ Internet Time'''
|Time settings:

* Automatically synchronize with Internet time servers: '''Enable'''
* First NTP time server: '''Other''', then in the textbox to the right, put '''time.nrc.ca'''
* Time Zone: '''(GMT - 5:00) Eastern Time'''
|-
|16
|Backup Settings
|'''Management'''
'''→ Settings'''

'''→ Backup'''
|Settings -Backup

* Backup Settings
|}

== with separate WiFi Router ==
'''NCF Support''' is available to make configuring your OvisLink modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your OvisLink modem:

# You can request a custom configuration file for your NCF DSL connection from [Mailto:support@ncf.ca support@ncf.ca.] You may need an alternate means of accessing the internet to download the configuration file.
# Call [Tel:613-721-1773 613-721-1773] x0 to book a Modem Appointment.

== Configure your modem for Routed Operation ==
If you have a router, we recommend the following configuration steps:

# Follow the configuration steps outline for [[Ovislink OV935WVA|Routed Operation with WiFi]] and make the following changes:
#* Under '''Wireless''', Uncheck the '''Enable Wireless''' Option
#* Click '''Apply/Save'''

== Router configuration ==
2. On your router, set the Connection Mode or Type to '''Automatic IP, Automatic DHCP or Dynamic IP mode'''

== See Also ==
{{Template:Back_to_the_Top}}
* [[Modem Configuration|Modem configuration]] - Instructions for all NCF modems
* [[Changing WiFi Name or Password on Ovislink modems|Ovislink OV935WVA]] Changing WiFi Name or Password
* [[Changing WiFi Channels on Ovislink modems|Ovislink OV935WVA]] Changing WiFi Channels

Ovislink OV935WVA Routed Configuration

2025-01-28T18:40:23Z

Ga928: Updating instructions to be easier to understand

<div class="ncfrightbox w-25"> {{Template:Ovislink OV935WVA}} </div>
== with WiFi ==
'''NCF Support''' is available to make configuring your OvisLink modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your OvisLink modem. All settings in your modem not mentioned in these instructions can be ignored.

# You can request a custom configuration file for your NCF DSL connection from [Mailto:support@ncf.ca support@ncf.ca].
# Call [Tel:613-721-1773 613-721-1773] x0 to book a Modem Appointment.

{| class="wikitable"
|+Steps to Configure OvisLink for Routed Operation
!
!Steps
!Menu Navigation
!Parameters
|-
|1
|Log into Modem
|<nowiki>http://192.168.1.1</nowiki>
|User Name: '''admin'''
Password: '''admin'''
|-
|2
|WAN Cleanup
|'''Advanced Setup'''
'''→ WAN Service'''
|Remove everything from the '''WAN''' Service Table
|-
|3
|Enable ADSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ ATM Interface'''
|
* Remove '''atm0''' from the table by clicking the checkbox on the right, then click the Remove button
* Click '''Add'''
* Edit VPI and VCI. VPI should be 0, VCI should be 35
* DSL Latency: Both checkboxes for '''FAST''' and '''INTERLEAVED''' should be checked
|-
|4
|Enable VDSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ PTM Interface'''
|
* Remove '''atm0''' from the table by clicking the checkbox on the right, then click the '''Remove''' button
* Click '''Add'''
* DSL Latency: Both checkboxes for '''FAST''' and '''INTERLEAVED''' should be checked
|-
|5
|Configure ADSL
|'''Advanced Setup'''
'''→ WAN Service'''
|
* Click Add, then select '''atm0/(4_0_35)''', then click Next
* On the '''WAN Service Configuration''' page, click Next
* On the '''PPP Username and Password''' page:
** PPPoE username: your DSL username (format: aa000@ncf.ca
** PPPoE password: your DSL password
** Enable '''Firewall'''
** Enable '''NAT'''
* Click '''Next''', then on each following page click '''Next''' until it changes to '''Apply/Save'''. Then click '''Apply/Save'''
|-
|6
|Configure VDSL
|'''Advanced Setup'''
'''→ WAN Service'''
|
* Click Add, then select '''atm0/(4_0_35)''', then click Next
* On the '''WAN Service Configuration''' page:
** Change the setting of 802.1P Priority from '''-1''' to '''1'''
** Change the setting of 802.1Q VLAN from '''-1''' to '''35'''
* On the '''PPP Username and Password''' page:
** PPPoE username: your DSL username (format: aa000@ncf.ca)
** PPPoE password: your DSL password
** Enable '''Firewall'''
** Enable '''NAT'''
* Click '''Next''', then on each following page click '''Next''' until it changes to '''Apply/Save'''. Then click '''Apply/Save'''
|-
|7
|UPnP
|'''Advanced Setup'''
'''→ UPnP'''
|Disable '''uPnP'''
|-
|8
|WiFi 5GHz Name
|'''Wireless'''
'''→ 5 GHz Band'''
|SSID (WiFi Name) to format '''NCF_XXXX,''' where XXXX
is the last 4 digits of your modem's serial number
|-
|9
|WiFi 5 GHz Security
|'''Wireless'''
'''→ 5 GHz Band'''

'''→''' '''Security'''
|
* Disable WPS

* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|10
|WiFi 2.4 GHz Name
|'''Wireless'''
'''→ 2.4 GHz Band'''
|SSID (WiFi Name) to format '''NCF_XXXX,''' where XXXX
is the last 4 digits of your modem's serial number
|-
|11
|WiFi 2.4 GHz Security
|'''Wireless'''
'''→ 2.4 GHz Band'''

'''→''' '''Security'''
|
* Disable '''WPS'''
* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|12
|Admin Password
|'''Management'''
'''→ Access Controls'''

'''→ Passwords'''
|
* Username: '''admin'''
*New Username: '''admin'''

* Old Password: admin (or whatever you set it to)
* New Password: your DSL password
|-
|13
|Remote Access
|'''Management'''
'''→ TR-069 Client'''
|
* Disable '''Inform'''

* ACS URL: https://acs.ncf.ca
|-
|14
|System Log
|'''Management'''
'''→ System Log'''

'''→ Configure System Log'''
|Configuration:

* Log:'''Enable'''
* Log Level: '''Debugging'''
* Display Level: '''Error'''
* Mode: '''Local'''
|-
|15
|Internet Time
|'''Management'''
'''→ Internet Time'''
|Time settings:

* Automatically synchronize with Internet time servers: '''Enable'''
* First NTP time server: '''Other''', then in the textbox to the right, put '''time.nrc.ca'''
* Time Zone: '''(GMT - 5:00) Eastern Time'''
|-
|16
|Backup Settings
|'''Management'''
'''→ Settings'''

'''→ Backup'''
|Settings -Backup

* Backup Settings
|}

== with separate WiFi Router ==
'''NCF Support''' is available to make configuring your OvisLink modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your OvisLink modem:

# You can request a custom configuration file for your NCF DSL connection from [Mailto:support@ncf.ca support@ncf.ca.] You may need an alternate means of accessing the internet to download the configuration file.
# Call [Tel:613-721-1773 613-721-1773] x0 to book a Modem Appointment.

== Configure your modem for Routed Operation ==
If you have a router, we recommend the following configuration steps:

# Follow the configuration steps outline for [[Ovislink OV935WVA|Routed Operation with WiFi]] and make the following changes:
#* Under '''Wireless''', Uncheck the '''Enable Wireless''' Option
#* Click '''Apply/Save'''

== Router configuration ==
2. On your router, set the Connection Mode or Type to '''Automatic IP, Automatic DHCP or Dynamic IP mode'''

== See Also ==
{{Template:Back_to_the_Top}}
* [[Modem Configuration|Modem configuration]] - Instructions for all NCF modems
* [[Changing WiFi Name or Password on Ovislink modems|Ovislink OV935WVA]] Changing WiFi Name or Password
* [[Changing WiFi Channels on Ovislink modems|Ovislink OV935WVA]] Changing WiFi Channels

Email

2024-10-30T18:37:17Z

Ga928: Moved old mail client instructions from popular mail readers to older mail readers

This page provides some basic information about NCF email, how it works and how to configure it.

For information on using the Zimbra webmail system, please see [[Zimbra]].

== Sending and receiving email ==
{{:Template:Quick Facts (Email)}}
===General information===
NCF provides every member with a personal email address. NCF email addresses are simply a member's account ID (eg., 'ab123') followed by '@ncf.ca', for example, 'ab123@ncf.ca'.

Optionally, you can arrange for an [[Email Alias|email alias]], for example, 'jsmith@ncf.ca'.

'''Important:''' If you already have an email address and do not plan to use your NCF email address, be sure to tell us, using [https://secure.ncf.ca/ncf/home/tools/preferences.jsp Change Preferences] at the bottom-right of the StartPage. NCF needs to be able to reach you about your account.

=== Receiving mail===
Incoming email for you is stored on NCF's computer until you ask for it.
There are two ways to receive email:

;Using NCF WebMail (browser-based)
:All you need to use WebMail is a web browser connected to the internet (eg., home, office, library, internet cafe, anywhere in the world via internet). No set-up is required. You read and send mail from the browser using the [[Zimbra]] interface and your mail is stored on an NCF computer. With WebMail, your email stays on the computers at NCF and is backed up there, too, to protect against loss.

:A disadvantage of using WebMail is that you have to stay connected to the internet while you are reading and composing your email.

;Using an email client (on your personal computer)
:Email client software allows your email to be transferred to your computer and then read there. The size of your mail archive can be as large as your hard drive.

:A disadvantage is that your mail is only accessible while you are at your own computer.

In the past personal computer-based mail clients were dominant, but in recent years the trend has been away from mail clients and towards server-based webmail, because of the convenience of being able to access the mail from any browser anywhere, even from phones and hand-held devices, as well as automatic back-ups.

== Zimbra Limits at NCF ==
There are several limits you may encounter in your use of Zimbra.
# '''Mail storage size''' - members are allocated 5GB of storage. This contains all the mail and briefcase data. Members must manage their space within that limit. See [[Zimbra webmail#How much storage space are you using.3F|how to check your storage space.]]
# '''Mail message size''' - the maximum message size allowed is 50MB. The actual file size of the attachments is 20-30% less due to the encoding is required to send it via email. If you have large files that you wish to share, there are a number of other file sharing approaches that may be better than attachments. One of those is using the Zimbra Briefcase - see [[Zimbra: Briefcase]].
# '''Sending rate''' - NCF limits the rate at which members can send out email to protect against spamming. A limit of 200 messages over a 4 hour span is in place. If you have large distribution lists that will exceed this, please contact the office - we have a solution.

== NCF Webmail ==
NCF Webmail allows you to compose, send, receive and manage your email using any browser. It is the easiest way to send and receive email while you are away from home. Your mail stays on the NCF's mail server. To use it, all you need is a web browser and connection to the Internet.

You can try WebMail by going to the [http://start.ncf.ca StartPage] and clicking on 'Get your NCF WebMail'. There is nothing to install on your computer.

Up to 5GB of email can be accumulated and stored in your WebMail Inbox and folders. NCF's storage capacity increases regularly as facilities are upgraded.

The NCF Webmail system runs the [[Zimbra]] mail system. For an overview of the benefits of Zimbra, please visit the [http://www.ncf.ca/ncf/home/zimbraIntro.jsp Introducing Zimbra] page.

For specific and detailed help on all things Zimbra, visit the [[Zimbra]] Help Page.

== Mail Clients (Mail readers) ==

Some common current mail clients, all available for download free of charge, are:

* [http://mail.live.com Microsoft Windows Live Mail]
* [https://www.mozilla.org/en-US/thunderbird/ Mozilla Thunderbird]
* [http://www.pmail.com/ Pegasus]

If you do not have a mail reader, you can download one for free. Once it is installed on your computer, you need to configure it so it knows from where to retrieve/send your email.

'''Notes:'''
*Microsoft Outlook Express is very outdated, has serious security problems, is no longer supported by Microsoft and is not recommended by NCF. See [http://en.wikipedia.org/wiki/Outlook_Express this article] for more detail on why you should replace it.
*Microsoft Outlook is commercial software and comes with ''Microsoft Office''.

=== Setting up a Mail Client or Mail Reader ===
Modern mail readers are pretty easy to set up. Typically you just need some of the information in the 'Quick Facts' box above.

For step-by-step instructions, click on your mail reader below:

Step-by-step instruction for popular mail readers:
* [[IPhone|iPhone, iPad, or iPod Touch]]
* [http://www.ncf.ca/ncf/support/android/ Android Devices (eg. Google Nexus One, Motorola Milestone, or HTC Hero)]
* [[Apple Mail|Apple Mail (2011)]]
* [http://www.ncf.ca/ncf/support/evolution.html Evolution Mail and Calendar]
* [[Microsoft Outlook 2016]]
* [http://www.ncf.ca/ncf/support/mail_thunderbird3.html Mozilla Thunderbird]
* [http://web.ncf.ca/aw958/mail_help_files/zimbra/index.html Zimbra Desktop email client] by Graeme Beckett, NCF

Step-by-step instructions for older mail readers, still in use on some systems:
* [http://web.ncf.ca/glennj/ncf/bookshelf/appleMail/index.shtml Apple Mail (2006)]
* [http://www.ncf.ca/ncf/support/eudora.html Eudora Mail]
* [http://www.ncf.ca/ncf/support/outlook.html Microsoft Outlook Express]
* [http://www.ncf.ca/ncf/support/mail_thunderbird.html Mozilla Thunderbird 1.x or 2.x]
* [http://www.ncf.ca/ncf/support/ns71.html Netscape Mail]
* [http://www.ncf.ca/ncf/support/pegasusMail.html Pegasus Mail]
* [[Windows Mail]]
*[http://www.ncf.ca/ncf/support/windowsLiveMail.html Windows Live Mail]
*[http://web.ncf.ca/aw958/mail_help_files/outlook_2003_setup/outlook_2003.html Microsoft Outlook 2003]
* [[Microsoft Outlook 2010]]
*[[BlackBerry 10]]
* [[PlayBook|Blackberry PlayBook]]

For information on whether you should set up your reader for POP or IMAP see [http://www.ncf.ca/ncf/support/pop_imap.html What's the difference between POP and IMAP?].

Keep in mind if you use an email client that it will not retrieve your yellow mail that the spam filter saves there for you.

=== I can receive email, but I can't send! (Relay Access Denied) ===
If your mail account appears to be setup correctly, but you are having trouble sending, it could be that you don't have SSL and authentication enabled.

Step-by-step instructions to update or confirm that your account is correctly configured for SSL and authentication:
* [http://www.ncf.ca/ncf/support/outlook_ssl.html Microsoft Outlook Express SSL Setup]
* [http://www.ncf.ca/ncf/support/mail_thunderbird_smtp.html Mozilla Thunderbird SSL Setup]
* [http://www.ncf.ca/ncf/support/windowsLiveMail_ssl.html Windows Live Mail SSL Setup]

== Spam Reduction ==

=== Customizing SpamFilter ===
Regardless of how you read your mail, you can use NCF's SpamFilter if you have problems with spam.

You can view or change your SpamFilter settings by going to the [http://start.ncf.ca StartPage], and clicking on [https://www.ncf.ca/en/members/email/yellowmail/settings SpamFilter set-up] under 'Email' in the left column. There is information on that page about how SpamFilter works and [http://www.ncf.ca/ncf/support/faqMaker.jsp?faq=2 Frequently Asked Questions] on customizing SpamFilter.

There is also [https://youtu.be/PWEibPkXCS0 a short video on setting SpamFilter options].

=== Blocking Specific Email Addresses ===
Spam can be difficult to stop as spammers are relentless, and can often send messages from many different emails, making it much more difficult to stop.

If the undesirable messages you are receiving are coming from the same address, it would be best to add a mail exception on your spam filtering page [https://www.ncf.ca/ncf/home/spamfilter/greenListMgr.jsp here] to ensure the offending address is blocked from sending you mail in the future.

Simply enter the offending email into the “Email address” bar and enter “Classification” as “Red” to ensure this address will be marked as spam and not be delivered to your mailbox in the future.

===Using Yellow Mail===
NCF provides a facility to screen mail items that your SPAM filter settings have found questionable before the mail enters your Zimbra inbox. This is called yellow mail. You can see a short video [[https://youtu.be/3rqLbGhvA8w here]] on how to use it.

==See also==
*[[Alternate email address]]
*[[Email Alias]]
*[[Email blacklisting]]
*[[Email spoofing]]
*[[Tips (Email)|Email tips]]
*[[Zimbra]] - for help on the Zimbra webmail system

[[Category: Email]]

Ovislink OV501GF

2024-10-23T22:30:30Z

Ga928: Added hyperlinks to routed and bridge mode configuration instructions

<div class="ncfrightbox w-25"> {{Template:Ovislink OV501GF}} </div>
== Preparation ==
The Ovislink OV501GF modem router supports both ADSL and VDSL, and switches automatically to match the line it is connected to.

Before you start configuring the modem:

* '''Factory Settings:''' '''If you pick up a modem from the NCF office, it should already be configured for your account.''' These instructions are for configuring the modem from elsewhere or after it is been reset to factory settings. If the modem is not new, we recommend resetting it by '''holding down the reset button with a paper clip for about 10 seconds'''.

== Configuration ==
'''If you pick up a modem from the NCF office, it should already be configured for your account.''' You can follow our instructions to configure the modem yourself, or contact [Mailto:support@ncf.ca support@ncf.ca] if you would like to bring your modem to our office to be configured.

== Methods ==
To connect with the internet over DSL, your home network needs to provide "credentials" which are just a user-name and [[password]] to authenticate as a legitimate user of NCF service. Usually that is the job of your modem, but there are exceptions.

When you use a single port router, you will need to choose between a '''routed''' or a '''bridge''' mode. Your choice is pretty simple and is based on how you are going to use the Internet in your home.

== Modes of Operation ==

# [[Ovislink OV501GF Routed Configuration|Routed]]. The modem routes data between your computer and the Internet. The modem provides your credentials to the Internet service.
# [[Ovislink OV501GF Bridge Configuration|Bridge]]. The modem bridges your separate router to the internet. The router is required to make the PPPoE connection, and it handles the various addressing needs of your devices.

== Your Router Needs Your Credentials ==
Your credentials are used for a connection called a PPPoE connection. (That stands for Point-to-Point over Ethernet - a technical term for the connection with our servers.) You need to verify that you are allowed to connect, and your NCF credentials will let you do that.

Your goal with a router is to simply set up the '''PPPoE configuration''' with your username and password.

Your username will be something in the form of '''ab123@ncf.ca''' (with your own ID of course), and your password is your personal password. (That's usually 12 characters, something like ncfabc123def ).

With that set, your modem provides the router an Internet interface, and your router can handle all your local home networking needs.

== Images ==
{{Template:Back_to_the_Top}}
<gallery mode="slideshow">
File:OV501GFSideView.png|580x580px|Ovislink OV501GF - Front
File:OV501GFBackView.png|580x580px|Ovislink OV501GF - Back
</gallery>

== See Also ==
{{Template:Back_to_the_Top}}
* [[Modem Configuration]] - Instructions for all NCF modems

Ovislink OV935WVA

2024-10-23T22:22:17Z

Ga928: Added hyperlinks to routed and bridge mode configuration instructions

<div class="ncfrightbox w-25"> {{Template:Ovislink OV935WVA}} </div>
== Preparation ==
The Ovislink OV935WVA modem router supports both ADSL and VDSL, and switches automatically to match the line it is connected to.

As Ovislink modems use the same admin interface as SmartRG modems, our guides for changing settings on [[SmartRG SR506n|SmartRG]] modems can also be used.

Before you start configuring the modem:

# '''Factory Settings:''' '''If you pick up a modem from the NCF office, it should already be configured for your account.''' These instructions are for configuring the modem from elsewhere or after it is been reset to factory settings. If the modem is not new, we recommend resetting it by '''holding down the reset button with a paper clip for about 10 seconds'''.
# '''Ethernet Connection:''' Consult the [http://www.ovislink.ca/Products%20imgs/ovislink/ov935wva/OV935WVADataSheet.pdf About your Ovislink OV935WVA modem instruction sheet] to learn how to connect the modem''. We recommend configuring the modem using a computer connected by an ethernet cable, as opposed to over a wireless connection.''

== Configuration ==
'''If you pick up a modem from the NCF office, it should already be configured for your account.''' You can follow our instructions to configure the modem yourself, or contact [Mailto:support@ncf.ca support@ncf.ca] if you would like to bring your modem to our office to be configured.

== Methods ==
If you have access to email, we can send you a file to automatically configure the modem with your NCF account and our recommended settings, which is much easier than going through all the steps manually. You can request a config file from [Mailto:support@ncf.ca support@ncf.ca] then follow our [[Ovislink OV935WVA Config from File|instructions to configure your modem with a config file]].

Alternatively, you can follow the instructions below to configure the modem [[Ovislink OV935WVA Routed Configuration|without a config file]].

== Modes of Operation ==

# [[Ovislink OV935WVA Routed Configuration|Routed]] - Functions as both a modem and WiFi router, which is recommended for most members. Another router can be added to extend the network, but each network must use a different subnet.
# [[Ovislink OV935WVA Bridge Configuration|Bridge]] - '''(Advanced)''' Functions only as a modem, so another device is required to make the PPPoE connection. Recommended for advanced members using a separate router.

== Images ==
{{Template:Back_to_the_Top}}
<gallery mode="slideshow">
File:OV935FrontView.png|frameless|634x634px|Ovislink OV935WVA - Front
File:Ov935BackView.png|right|634x634px|Ovislink OV935WVA - Back
</gallery>

== See Also ==
{{Template:Back_to_the_Top}}
* [[Modem Configuration]] - Instructions for all NCF modems
* [[Changing WiFi Name or Password on Ovislink modems|Ovislink OV935WVA]] Changing WiFi Name or Password
* [[Changing WiFi Channels on Ovislink modems|Ovislink OV935WVA]] Changing WiFi Channels
* [[Changing WiFi Channels on Ovislink modems|Ovislink OV935WVA]] Changing DNS settings

Sagemcom 2864 Configuration

2024-10-23T18:28:42Z

Ga928: Updated step 10 to match current default NCF SSID format

<div class="ncfrightbox"> {{Template:Modem Links}} </div>
[[File:Sagemcom 2864 external view.JPG|thumb|x250px|left|The Sagemcom 2864 high speed DSL modem]]
The Sagemcom 2864 is for use on service over 25 MB/s on networks using Bells' DSL infrastructure.

NCF sold these modems from November 2013 to August 2014 for members on 25 MB and faster service.

The Sagemcom 2864 does not come with any manuals and there do not seem to be any manuals available on the company website.

=Getting started=
{{Template:Back_to_the_Top}}
# Plug the power connector into the Sagemcom 2864 and plug the other end into an AC wall jack.
##'''Note''': there is no "power on/off" switch on the Sagemcom 2864.
##'''Note''': the Sagemcom 2864 takes a long time to boot up, as much as five full minutes
##'''Note''': [[Modem Lights#About_Sagemcom_modems_lights|This page]] shows what the Sagemcom 2864 lights tell you.
# Connect an Ethernet LAN cable to one of the ports and the other end to your computer
##'''Note''': Do not connect anything to the cable coax connection. It should never be connected to any coax cable.
# Connect the modem to the wall phone jack
# In your browser's address bar, enter the IP address for the modem interface page, or click here: [http://192.168.2.1 192.168.2.1]
# If the modem is fresh from the factory, use the default user name and password to gain access:
##'''user:''' admin
##'''password:''' admin

If the modem was previously configured for someone else, the password would be the previous user's [[DSL password]]. If it is unknown then do a reset to factory default, using a paper-clip in the reset hole on the back. Hold until the power light turns off to reset. The user name and password will now be as above.

'''Note:''' The Sagemcom 2864 doesn't act like other modems after a factory reset. While most modems erase the password, reset everything to factory defaults and thus will not connect, the Sagemcom 2864 does not erase the password, but it does reset everything else to factory defaults. If the modem is connected to the internet after a reset it will sign on and connect, but will only go to a single Bell website intended to allow Bell customers to sign up. NCF members can disregard this and proceed to configure the modem to connect to NCF's internet service.

'''Note:''' When connecting the Sagemcom 2864 for the first time and occasionally on subsequent connections, the LED near the '@' symbol will flash red indicating that a firmware update is in progress. If this occurs then leave the modem on until the LED is no longer flashing red. No configuration should be attempted until this is complete. A firmware update may result in the loss of user name and password in which case the modem will only connect to the one Bell sign-up website, as mentioned above. This is an indication that it needs to be reconfigured with this information.

=Entering the configuration information=
{{Template:Back_to_the_Top}}
When the modem interface appears in the browser, proceed as follows:
{{:Template:Quick Facts (Sagemcom DSL modem)}}
#Select '''Home→Account settings'''
#Set a new admin password by entering the existing password ("admin") and your new password.
##'''Note''': by default NCF uses your [[DSL password]] here.
#Click '''Save'''
#Select '''Settings→Internet'''
#Enter your user id (like "aa001@ncf.ca") and your DSL password
##'''Note''': don't forget the "@ncf.ca" or it won't connect
#Click '''Save'''
#Select '''Settings→Wireless'''
#'''Primary Wireless Network''' should be '''Enabled'''
#'''Broadcast Primary SSID''' should be '''Enabled'''
#Enter an identification name for your network under '''SSID'''
##'''Note''': The SSID is the identification of the network that is broadcast.
##'''Note''': Any identification can be used, but it is recommended that you do not set an SSID that identifies your name or your home's address
##'''Note''': By default NCF sets the SSID following the format of "NCF_0000", where the 0s are the last 4 digits of the modem's serial number
#The wireless password can be any password
##'''Note''': by default NCF uses your DSL password here.
#'''Security mode''', confirm '''WPA2-PSK (AES)'''
#'''Guest Wireless Network''', confirm '''Disabled'''
#Click '''Save'''
#Select '''Settings→Advanced Settings'''
#Confirm '''WAN Mode''' is '''Auto'''
#Click '''Save''' if changed
#Select '''Settings→Network'''
#Confirm '''DHCP status''' is '''Enabled'''
#Click '''Save''' if changed

The modem should now connect, although it may take several minutes to complete the connection and give a blue "in service" "@" light indicating internet service is available.

=Firewall configuration=
{{Template:Back_to_the_Top}}
The modem interface GUI does not offer any means of configuring the modem's firewall. Testing shows that that by default the firewall is on and all ports are closed and non-responsive, except Port 22 (SSH), which is closed but responds.

=Testing=
{{Template:Back_to_the_Top}}
Once on line it is recommended that you carry out two tests:

*a [[Speed#How_to_do_a_speed_test|speed test]]
*a security and firewall test with [https://www.grc.com/x/ne.dll?bh0bkyd2 Shields Up]

=Modem set-up screenshots=
{{Template:Back_to_the_Top}}

[[File:Sagemcom 2864 configuration 01.png|700px|"Home→Account"]]
[[File:Sagemcom 2864 configuration 02.png|700px|"Settings→Internet"]]
[[File:Sagemcom 2864 configuration 03.png|700px|"Settings→Wireless"]]
[[File:Sagemcom 2864 configuration 04.png|700px|"Settings→Advanced Settings"]]
[[File:Sagemcom 2864 configuration 05.png|700px|"Settings→Network"]]


=Welcome to Bell Page Problem=
{{Template:Back_to_the_Top}}

[[File:Sagemcom 2864 external view.JPG|thumb|right|300px|The Sagemcom 2864 high speed DSL modem]]
==The Symptom==
If this occurs, members see a Bell splash page when they enter their browser. The page requests a login (with Bell credentials) which our members can't complete.

No other modem configuration details are disturbed other than the Internet login.

==The Cause==
The root cause is not known, but may involve some type of reset signal on the DSL line.

==The Fix==
The correct credentials need to be put back into the modem. Those credentials are:
* User: eg. aa000@ncf.ca
* Password: ncf.... (typically, a 12 alpha-numeric characters string)
That can be done in at least 3 ways:
# on your own – the instructions for this are given below
# NCF staff can walk you through the process over the phone
# you can bring the modem into the office and we'll deal with it<br><br>

==Instructions to change the Internet logon values==
{{Template:Back_to_the_Top}}
Here are the instructions to recover full Internet access from the Sagemcom modem:

# connect an Ethernet cable between a PC and the modem
# Start up a browser on the PC
# In the address bar, type '192.168.2.1' (without the quotation marks), press Enter
## you should see a login window
# for the user, type: 'admin' (without the quotation marks), and for the password type: <your 12 character NCF DSL password: ncf...>
## you should now see a window labeled 'Connection Hub'
# In the menu on the Left Hand side of the window, click on the 'Internet' field
## you should now see a window with a userid and password fields – the userid will show 'sc.......'
# in the user field, enter your NCF ID followed by '@ncf.ca' (e.g., aa000@ncf.ca)
# in the password field, enter your NCF DSL password (your 12 character NCF DSL password: ncf...)
# click the 'Save' button at the bottom of the window
# when you see the 'Settings Saved' message, the Internet light (the one with the @ sign) should start to blink red and then turn blue - this may take some time.

Access should be restored and your work is done.

It's possible that a power cycle may be required to get the modem to recognize the configuration change so if a "Save" doesn't restore your Internet, try that.

=See also=
{{Template:Back_to_the_Top}}
*[[Modem Configuration]] - for a complete list of instructions for all NCF modems
*[[Modem Lights]]
*[http://www.ncf.ca/ncf/dsl/modem/Sagemcom-2864_ds.pdf Sagemcom 2864 set-up PDF]
*[[Changing WiFi Channels on Sagemcom 2864]]
*[[VOIP]]

=External Links=
* [http://www.dslreports.com/forum/r28203965-DSL-Sagemcom-F-ST-2864-bridge-mode-guide Unofficial Sagemcom 2864 bridge mode guide]
* [http://slackershacklog.blogspot.ca/2013/02/sagemcom-fst-2864-bridge-with-dd-wrt.html Unofficial Sagemcom 2864 bridge mode guide #2 - no unlocking or firmware download required]

[[Category:DSL]]
[[Category:Modems]]

Template:Organizational Cable Pricing

2024-02-13T21:23:02Z

Ga928:

{| class="wikitable"
|+Organizational Cable Monthly Pricing
!Speeds (Up To)
!Usage
!Network
!Price
|-
| colspan="4" |'''Current Plans'''
|-
|Cable 30/5 Mbps
|Unlimited
|Rogers
|$59.95/month + HST
|-
|Cable 100/30 Mbps
|Unlimited
|Rogers
|$68.95/month + HST
|-
|Cable 500/30 Mbps
|Unlimited
|Rogers
|$104.95/month + HST
|-
| colspan="6" align="left" |

'''Notes:'''

- Service is available in Ontario only.

- Registered not-for-profits and charities are eligible for a '''15% discount''' on the organizational account rates.

- The Cable 1024/30 plan is not available for Organizations.

- Static IPs are not available with cable internet service.

- [https://www.ncf.ca/ncf/support/wiki/Cable_Pricing#Installation_and_Change_Fees Installation and Change Fees] apply for installations, moves, speed changes, and modem changes.
|}

Template:Residential Cable Pricing

2024-02-13T21:21:15Z

Ga928:

{| class="wikitable"
|+Residential Cable Monthly Pricing
!Speeds (Up To)
!Usage
!Network
!Price
|-
| colspan="4" |'''Current Plans'''
|-
|Cable 30/5 Mbps
|Unlimited
|Rogers
|$59.95/month + HST
|-
|Cable 100/30 Mbps
|Unlimited
|Rogers
|$68.95/month + HST
|-
|Cable 500/30 Mbps
|Unlimited
|Rogers
|$104.95/month + HST
|-
|Cable 1024/50 Mbps
|Unlimited
|Rogers
|$114.95/month + HST
|-
| colspan="6" align="left" |

'''Notes:'''

- Service is available in Ontario only.

- Static IPs are not available with cable internet service.

- [https://www.ncf.ca/ncf/support/wiki/Cable_Pricing#Installation_and_Change_Fees Installation and Change Fees] apply for installations, moves, speed changes, and modem changes.
|}

Workshops

2024-01-05T22:32:48Z

Ga928: Moved a workshop description from upcoming ncf workshops to past ncf workshops

=Upcoming NCF Workshops=
There's no workshops currently scheduled.

=Past NCF Workshops=

== Saved with a Click ==
Thanks to funding from the City of Ottawa’s Community Economic Development Program, we were pleased to offer a series of free workshops in the Fall and Winter of 2018 known as "Saved with a Click". The intention was to help people learn how to save money online while staying safe and protecting their privacy, and respecting copyright. We also produced a related handbook and will post the link here once it's done.

The workshops were offered in partnership with Ottawa Public Library (OPL). We capped off this work with a panel discussion in June 2019 about the trade-offs involved with many free online services.

===How to shop for internet and computers ===
{{Template:Back_to_the_Top}}
* [[:File:SWAC-Demystifying Internet Basics.pdf|Demystifying Internet Basics presentation]]
* [[:File:SWaC-Compucorps-Choosing an IT Device.pdf|Choosing an IT Device presentation]] by Compucorps
* [[:File:SWaC-Compucorps-Get To Know Your Technology.pdf|Get to Know your technology handout]] by Compucorps
'''Date:''' Monday, September 10<sup id="Monday.2C_September_10th_at_6:30pm:_How_to_shop_for_internet_and_computers">th</sup> at 6:30pm

''Saving money online starts with your internet connection and the computer or mobile device you want to connect. Megs vs gigs? Cable vs DSL? Ram vs processor? Desktop vs tablet? How do you buy what you need without getting oversold? Join us as we help you understand the basics.''

'''Location:''' Ottawa Public Library, Nepean Centrepointe Branch

101 Centrepointe

Ottawa, Ontario K2G 5K7

613-580-2940 (Infoservice)

Public transit routes: 82,83,84,86,87,94,95,111,174

https://biblioottawalibrary.ca/en/branch/nepean-centrepointe

=== Free anti-virus and anti-malware programs and how to use them effectively ===
{{Template:Back_to_the_Top}}
* [[:File:SWaC-Anti-Malware Handouts.pdf|Presentation Handout]]
You don't need to buy a pricey software program to be safe, learn what's available and how best to use it.

'''Date:''' Wednesday, October 17th at 6:30pm

'''OPL Event Links:''' [https://biblioottawalibrary.ca/en/event/saved-click-free-anti-virus-and-anti-malware-programs-and-how-use-them-effectively Event Page] | [https://biblioottawalibrary.ca/en/opluser/login?nid=107690 Register]| [https://biblioottawalibrary.ca/en/branch/centennial Location]

'''Location:''' Ottawa Public Library, Centennial Branch

3870 Old Richmond

Ottawa, Ontario K2H 5C4

Public transit routes: 88,9,256

[https://goo.gl/maps/kg8YGN8Vv942 Directions:Google Map]
===Identifying spam, phishing emails and suspicious websites ===
{{Template:Back_to_the_Top}}
* [[:File:SWaC - Spam+Phishing.pdf|Presentation Handout]]
Saving money online can mean using unfamiliar websites, signing up for email newsletters offering discounts, and entering contests. When is it real and when is it too good to be true? We'll teach you how to tell the difference. here's time for one-on-one digital support after the workshop so please bring your questions and feel free to also bring a connected device if you want specific help. That said, we can't help with any repairs.

'''Date:''' Tuesday, October 23<sup>rd</sup> at 6:30pm

'''OPL Event Links:''' [https://biblioottawalibrary.ca/en/event/saved-click-identifying-spam-phishing-emails-and-websites Event Page] | [https://biblioottawalibrary.ca/en/opluser/login?nid=107694 Register]| [https://biblioottawalibrary.ca/en/branch/centennial Location]

'''Location:''' Ottawa Public Library, Centennial Branch

3870 Old Richmond

Ottawa, Ontario K2H 5C4

Public transit routes: 88,9,256

[https://goo.gl/maps/kg8YGN8Vv942 Directions:Google Map]
=== Internet Security Basics ===
{{Template:Back_to_the_Top}}
* [[:File:SWaC- Internet Security Basics.pdf|Presentation Handout]]
At Internet Security Basics learn about using public wifi and other ways to feel safe online without spending a bundle. You're at a cafe or a public space and the free wifi login pops up: learn how to make sure your private information is safe, and other online security precautions you can take. There's time for one-on-one digital support after the workshop so please bring your questions and feel free to also bring a connected device if you want specific help. That said, we can't help with any repairs.

'''Date:''' RESCHEDULED, NEW DATE: Monday, October 29<sup>th</sup> at 6:30pm

'''OPL Event Links:''' [https://biblioottawalibrary.ca/en/event/saved-click-internet-security-basics Event Page] | [https://biblioottawalibrary.ca/en/opluser/login?nid=107692 Register]| [https://biblioottawalibrary.ca/en/branch/centennial Location]

'''Location:''' Ottawa Public Library, Centennial Branch

3870 Old Richmond

Ottawa, Ontario K2H 5C4

Public transit routes: 88,9,256

[https://goo.gl/maps/kg8YGN8Vv942 Directions:Google Map]

=== Saving money on long-distance calling ===
* [[:File:SWaC-Saving on Long Distance Calling.pdf|Presentation Handout]]
{{Template:Back_to_the_Top}}Technology has made the world feel smaller: use the internet to connect with friends and family around Canada and the world for free or a fraction of traditional long distance rates! There's time for one-on-one digital support after the workshop so please bring your questions and feel free to also bring a connected device if you want specific help. That said, we can't help with any repairs.

'''Date:''' Monday, November 5<sup>th</sup> at 6:30pm

'''OPL Event Links:''' [https://biblioottawalibrary.ca/en/event/saved-click-saving-money-long-distance-calling Event Page] | [https://biblioottawalibrary.ca/en/opluser/login?nid=107688 Register]| [https://biblioottawalibrary.ca/en/branch/alta-vista Location]

'''Location:''' Ottawa Public Library, Alta Vista

2516 Alta Vista

Ottawa, Ontario K1V 7T1

Public transit routes: 87,92,93

[https://goo.gl/maps/N9gbf9eT8cr Directions:Google Map]
=== Saving on entertainment online while respecting copyright ===
{{Template:Back_to_the_Top}}
* [[:File:SWaC-Saving on Entertainment while Respecting Copyright.pdf|Presentation Handout]]
Cut the cord and diversify your media diet! We help you find safe and free online video, audio, e-books and gaming content that don't break the law. There's time for one-on-one digital support after the workshop so please bring your questions and feel free to also bring a connected device if you want specific help. That said, we can't help with any repairs.

'''Date:''' Wednesday, November 14<sup>th</sup> at 6:30pm

'''OPL Event Links:''' [https://biblioottawalibrary.ca/en/event/saved-click-finding-free-entertainment-online-while-respecting-copyright Event Page] | [https://biblioottawalibrary.ca/en/opluser/login?nid=107696 Register]| [https://biblioottawalibrary.ca/en/branch/elmvale-acres Location]

'''Location:''' Ottawa Public Library, Elmvale Acres

1910 St-Laurent

Ottawa, Ontario K1G 1A4

Public transit routes: 40,48,86,106

[https://goo.gl/maps/g89zGv5eRsT2 Directions:Google Map]

=== Open Source options ===
{{Template:Back_to_the_Top}}At Open Source options, learn about free robust operating systems and free software that can work on your existing system. For those of you looking for free Windows alternatives. Or maybe you want to be able to edit photos, or audio, or video without breaking the bank. We show you options. There's time for one-on-one digital support after the workshop so please bring your questions and feel free to also bring a connected device if you want specific help. That said, we can't help with any repairs.
* [[:File:SWaC - Free Software.pdf|Presentation Handout]]
'''Date:''' Wednesday, November 28<sup>th</sup> at 6:30pm

'''OPL Event Links:''' [https://biblioottawalibrary.ca/en/event/saved-click-open-source-options Event Page] | [https://biblioottawalibrary.ca/en/opluser/login?nid=107698 Register]| [https://biblioottawalibrary.ca/en/branch/orl%C3%A9ans Location]

Location: Ottawa Public Library, Orleans

1705 Orléans

Ottawa, Ontario K1C 4W2

Public transit routes: 34,134,634

[https://goo.gl/maps/UrELWJVsAo42 Directions:Google Map]
===Finding and using online coupons, flyers, and promo codes! ===
{{Template:Back_to_the_Top}}This one speaks for itself: save money online by comparing prices, finding coupons for things you already buy, and sniffing out other online deals. No scissors required! There's time for one-on-one digital support after the workshop so please bring your questions and feel free to also bring a connected device if you want specific help. That said, we can't help with any repairs.

'''Date:''' Wednesday, December 5<sup>th</sup> at 6:30pm

'''OPL Event Links:''' [https://biblioottawalibrary.ca/en/event/saved-click-finding-and-using-online-coupons-flyers-and-promo-codes Event Page] | [https://biblioottawalibrary.ca/en/opluser/login?nid=107700 Register]| [https://biblioottawalibrary.ca/en/branch/carlingwood Location]

'''Location:''' Ottawa Public Library, Carlingwood

281 Woodroffe

Ottawa, Ontario K2A 3W4

Public transit routes:11,16,87

[https://goo.gl/maps/356rkEdPoLT2 Directions:Google Map]
=== Hands-on help to apply online for government subsidies: Ontario Electricity Support Program and the Canada Learning Bond ===
{{Template:Back_to_the_Top}}Are you living on a low income and pay your own hydro? You might be eligible for a rebate up to $75 a month! Do you live on a low to moderate income and have children? You might be eligible for up to $2000 per child for their post-secondary education! Find out more about these programs and apply online, with hands-on help. You'll need your latest Notice of Assessment from your taxes, your hydro bill, and the Social Insurance Numbers of everyone in your household.

'''Date:''' Wednesday, December 12<sup>th</sup> at 6:30pm

'''OPL Event Links:''' [https://biblioottawalibrary.ca/en/event/saved-click-finding-and-applying-online-subsidies-and-grants Event Page] | [https://biblioottawalibrary.ca/en/opluser/login?nid=107704 Register]| [https://biblioottawalibrary.ca/en/branch/greenboro Location]

'''Location:''' Ottawa Public Library, Greenboro

363 Lorry Greenberg

Ottawa, Ontario K1T 3P8

Public transit routes:98,644,649

[https://goo.gl/maps/1PWUXE7Mm682 Directions:Google Map]
===What free really means: understanding how you pay for free services with your personal data ===
{{Template:Back_to_the_Top}}Many of us use free online services for communication, work and fun. In the wake of scores of recent data breeches and the Cambridge Analytica scandal, where the personal data of more than 87 million Facebook users was secretly searched and used for targeted political ads, this panel discussion will explain what you signed up for when you clicked accept on an agreement that was too long and complicated to read.

'''Date:''' Wednesday, June 26 2019 6:30-8:30pm

'''Location:''' Auditorium of Main Branch, Ottawa Public Library

'''Note:''' Registration is not required, but appreciated by those who are Ottawa Public Library members.

'''Event Links:''' [https://biblioottawalibrary.ca/en/event/what-free-really-means-understanding-how-you-pay-free-services-your-personal-data Registration Page] | Drop In Program| [https://biblioottawalibrary.ca/en/branch/main Location]

'''Panelists include:'''

{| class="wikitable"
|-
|[[File:Bailey Photo 3.png|left|166x166px|thumb]]
|'''Jane Bailey''' is a Full Professor of Law at the University of Ottawa where she researches and teaches about the intersections of law, technology and equality. She co-leads The eQuality Project, a SSHRC funded partnership of researchers, educators, advocates, civil society groups, and policymakers who are interested in examining the impact of online commercial profiling on young people's identities and social relationships. Jane leads the Project stream focused on tech-facilitated violence and youth from marginalized communities. She acted as co-counsel for CIPPIC on the ''Jarvis ''voyeurism case in the Supreme Court of Canada in spring 2018. Jane is currently co-editing a new collection on tech-facilitated violence and abuse with colleagues from Monash University and RMIT.
|-
|[[File:Dguerrero9123.jpg|left|185x185px|thumb]]
|'''Daphne Guerrero''' led engagement and outreach efforts for Canada’s privacy commissioner for eight years. More recently, she led innovation projects at a human-centred design lab in the federal government and outreach and engagement initiatives at the government’s strategic foresight organization. She recently joined Treasury Board Secretariat, working on digital government. Prior to joining the federal public service, Daphne was a press secretary to two federal cabinet ministers and worked on digital and media literacy initiatives with the nonprofit MediaSmarts.
|-
|[[File:TI Profile Crop.jpg|left|168x168px|thumb]]
|'''Tamir Israel''' works for the Centre for Internet Policy and Public Interest Clinic (CIPPIC), leading its privacy, net neutrality, electronic surveillance and telecommunications regulation activities. His research regularly includes issues raised by trade agreements, intermediary liability, national security and cybersecurity. He has participated in a range of technology-impacting policy processes, including regulatory proceedings, Internet governance processes, intervening in appellate courts, and appearing before parliamentary committees. Tamir is a member of the Advisory Board of Privacy International and Canadian Journalists for Free Expression’s Digital Issues Committee.
|-
|[[File:NUIM 91.jpg|left|230x230px|thumb]]
|'''Tracey P. Lauriault''' is Assistant Professor, Critical Media and Big Data, Cross Appointed to the MA in Digital Humanities and Faculty of the Institute for Data Science at Carleton University. Lauriault is one of the founders of critical data studies and of open data in Canada and founded Open Smart Cities with OpenNorth, a data and technology governance approach shaping how Canadian cities roll out their ‘smart’ programs. She works with the makers, governors and stakeholders of these data, processes and infrastructures, not only to better understand them but also to ensure that these do not cause harm and that they are governed in an ethical, accountable and transparent way so as to balance economic development, social progress and environmental responsibility.
|}
== Other Workshops ==
{{Template:Back_to_the_Top}}We started offering workshops in partnership with the Ottawa PC Users' Group (http://opcug.ca/public/home.htm) in 2015. They continue to offer many of these workshops at Ottawa Public Library locations around the city, check them out!

Then in 2016 and 2017, thanks to funding from the New Horizons for Seniors Program from Economic and Social Development Canada, we ran "WiseNet" a hands-on 16-workshop series targeting those 55 years and older. Thanks to Pinecrest-Queensway Employment Services Centre for use of their space.

We also offer occasional workshops by NCF staff and volunteers on areas of interest to NCF members, including copyright and maximizing wifi. Some examples of past workshops include:

=== ''Windows 10 — the Good, the Bad, and the Ugly'' ===
Windows 10 represents a considerable change from Windows 7 and an evolutionary refinement from Windows 8.1. Chris Taylor, President of the Ottawa PC Users™ Group, will talk about some of the important changes both visible and under the hood. If you find Windows 10 confusing, or just want to know more about what's hidden, this session is for you.

=== ''Computer Basics'' ===
This workshop includes content on the basics of your computer, from connecting your mouse and keyboard, to types of memory, installing a new program, creating short-cuts, to how to turn on your wi-fi, use a USB port and more!

=== ''Office suites/word processing'' ===
This workshop includes the basics on different office suites (MS Office vs. LibreOffice), how to start a document, save it, and retrieve it. As well as different file types, and how to change font size, page alignment, numbering, margins etc.

=== ''Basic internet/web browsing'' ===
This workshop includes an overview of different browsers, bookmarking, how to optimize your search results, and some basics on safe web-surfing.

=== ''Basics of computer and internet security'' ===
This workshop digs into malware, how to create strong passwords, how to set-up secure wi-fi, and anti-virus programs.

=== ''Email'' ===
This workshop covers browser-based email vs using a mail client, IMAP vs POP, attaching documents and images, and a detailed exploration of spam/spoofing/phishing and how to avoid them.

=== ''Communications'' ===
This workshop includes an overview of Voice over Internet Protocol (VOIP) telephone services, as well as Skype and similar programs.

[[Category:Computer Help]]
[[Category:Email]]
[[Category:Services]]

Hitron CODA-4680

2024-01-03T18:29:43Z

Ga928:

<div class="ncfrightbox w-25"> {{Template:Hitron CODA-4680}} </div>

=Network Eligibility=

The Hitron CODA-4680 available from NCF has been certified by the following cable network vendors for operation on their infrastructure:
* Rogers (Ontario)

=Firmware=

'''Current certified firmware version: 7.1.1.2.2b9''' (on the Rogers cable network)

Cable network operators control what cable modems and firmware versions can be used on their networks. Operators run all cable devices and firmware versions through their own testing process, after which the device and firmware are certified for use on the cable network. After the testing and approval process of a new version of firmware for a cable device, cable network operators ''may'' then automatically upgrade all cable modems connected on their network with the latest certified firmware.

NCF does not have access to firmware that it can provide to members.

=EasyConnect Quick Setup=

When you first connect the Hitron CODA-4680, you'll be prompted to complete the Hitron EasyConnect Quick Setup. EasyConnect tests the internet connection to ensure that it is working, and will prompt you to set a Wi-Fi network name and password that you would like to use. The password you set in EasyConnect also serves as the password you will use when logging into the modem to access its configuration. You must successfully complete the EasyConnect Setup before you can use your internet connection-- if EasyConnect finds that the connection to the internet is not working, you will be unable to set a Wi-Fi network name and password.

To start Hitron EasyConnect Quick Setup:

*Connect your Hitron CODA-4680 as described in the [https://help.ncf.ca/images/a/af/Hitron_CODA-4680_Quick_Start_Guide.pdf Quick Start Guide] that came with your modem.
*Connect a device to the modem in one of two ways:
*# Plug an ethernet cable from your device's network card to any one of the LAN ports on the back of the modem, or
*# Connect a device to the modem's EasyConnect Wi-Fi network. The EasyConnect Wi-Fi network only connects your device to the modem, it will not connect your device to the internet. The EasyConnect Wi-Fi network name and password is specific to your modem, and can be found on the label on the back of the modem. It takes the form of:
*#*'''Default Wi-Fi Network:''' CODAXXXXX-EasyConnect ''(XXXXX is a series of numbers)''
*#*'''Default key:''' ZZZZZZZXXXXX ''(a series of numbers)''
*Open up a web browser on the device you connected to the modem, and browse to any website.
*The Hitron EasyConnect Quick Setup screen should automatically load in your web browser. If it does not, enter '''192.168.0.1''' in your web browser's URL bar to load the Hitron EasyConnect Quick Setup manually.
*To begin the Quick Setup, select '''Let's Go''':
[[File:Hitron EasyConnect Step1.png|thumb|550x550px|center]]
*Select '''Test Connection''' to test the modem's internet connection:
[[File:Hitron EasyConnect Step2.png|thumb|550x550px|center]]
*If the test is successful, the Quick Setup will confirm that your modem is connected to the internet. Select '''Setup Wi-Fi''' to configure the Wi-Fi network name and password you wish to use. If the test is not successful, you will not be able to provide with the Quick Setup. Check the light pattern on the Hitron COD-4680, or turn it off, reconnect the coaxial cable, and try the Quick Setup again.
[[File:Hitron EasyConnect Step3.png|thumb|550x550px|center]]
*Enter the '''Wi-Fi Network Name''' and '''Password''' you wish to use to connect to the internet. Re-enter the password to '''Confirm Password''', and select '''Confirm Setup''':
[[File:Hitron EasyConnect Step4.png|thumb|550x550px|center]]
*Verify that the displayed '''Wi-Fi Network Name''' and '''Password''' are what you entered, and select '''Complete My Setup'''. If you need to make any changes, select '''Edit'''. Note that the Quick Setup will use the same Wi-Fi Network Name on both the 2.4GHz and 5GHz bands by default, and you can change these later if you wish by accessing the modem configuration pages.
[[File:Hitron EasyConnect Step5.png|thumb|550x550px|center]]
*Select '''Close''' to complete the Quick Setup. If you your device is connected to the Hitron CODA-4680 via the default CODAXXXXX-EasyConnect Wi-Fi Network, disconnect your device from that network and reconnect to the Wi-Fi network you just named, using the password that you set.
[[File:Hitron EasyConnect Step6.png|thumb|550x550px|center]]
*You can now access the internet using the Hitron CODA-4680.

=Accessing the Configuration=

You must complete the EasyConnect Quick Setup for the Hitron CODA-4680 before you can access its configuration. If you have not completed the Quick Setup, you will be directed to it when attempting the follow the steps below.

To access the Hitron CODA-4680 configuration:
# Ensure you have successfully completed the EasyConnect Quick Setup for the modem.
# Connect a device to the modem by plugging an ethernet cable from your device into one of the LAN ports on the back of the modem, or by connecting your device to the modem over Wi-Fi.
# Open up a web browser on your connected device.
# Enter '''192.168.0.1''' in your web browser's URL bar.
# A login screen for the Hitron CODA-4680 will appear. The default username and password are case-sensitive, and are:
#* Username: '''cusadmin'''
#* Password: <the Wi-Fi network password that you configured in the Quick Setup>
# Select '''Login'''. The Status Overview screen will display.

=Modes of Operation=
# [[Hitron_CODA-4680_Routed_Configuration|Routed]] - Functions as both a modem and Wi-Fi router, which is recommended for most members. Another router can be added to extend the network, but each network must use a different subnet.
# [[Hitron_CODA-4680_Bridge_Configuration|Bridge]] - (Advanced) Functions only as a modem. A separate router is required to provide Wi-Fi.

=Factory Reset=
When you reset the CODA-4680 to its factory default settings, all user-configured settings are lost, and the modem is returned to its initial configuration state.

To factory reset the CODA-4680:
# Using a pin or pencil tip, press and hold the recessed '''RESET''' button at the back of the modem for at least 10 seconds, or
# Login to the CODA-4680 Configuration. Under '''Admin''', choose '''Device Reset''' tab, and select the '''Factory Reset''' button'''.'''

The CODA-4680 will turn off and on again, and load with its factory default settings. After performing a Factory Rese, the EasyConnect Quick Setup will have to be re-completed before the internet connection can be used.

= Modem Logs =
[[File:Docsis Event logs.png|thumb|The Docsis logs of a CODA-4680. There's no logs as the modem was reset beforehand.]]
To access the modem logs of the CODA-4680:

# Open a web browser and enter '''192.168.0.1''' into the address bar, then press enter.
# A login screen for the Hitron CODA-4680 will appear. The default username and password are case-sensitive, and are:
#* Username: '''cusadmin'''
#* Password: <the Wi-Fi network password that you configured in the Quick Setup>
# Select '''Login'''. The Status Overview screen will display.
# On the Status page, click Docsis Event
# The Docsis Event page will display the logs in a table under Docsis Logs. You can copy and paste the contents of the tables into a text file or email, which can then be sent to NCF for further troubleshooting.

=Modem Lights=

The operational status of the Hitron CODA-4680 is indicated by lights (LEDs). These LEDs indicate the status of the modem's power, downstream connection (DS), upstream connection (US), internet connectivity (@), Wi-Fi availability (2.4GHz and 5GHz), active Ethernet ports (Ethernet), active USB port (USB) and MoCA indicator.

Information is communicated by the light colour (green or blue) and state (solid, off, or flashing).

Here's a summary of how to read the lights on the Hitron CODA-4680:

[[File:Hitron_CODA-4680_Modem_Lights.png]]

= Modem Diagnostics =
The Hitron Coda-4680 has three troubleshooting tools into it, Ping, Traceroute, and Wireless Survey. To access these tools:

# Open a web browser and enter '''192.168.0.1''' in the address bar, then press Enter/Go.
# A login screen for the Hitron-CODA-4680 will appear. The default username and password are case-sensitive, and are:
#* Username: '''cusadmin'''
#* Password: <the Wi-Fi network password that you configured in the Quick Setup>
# Select '''Login'''. The Status Overview screen will display.
# Click Admin at the top of the page.
# You're now on the Administration page. Click Diagnostics.

=== Ping ===
A '''Ping''' test can be used to test the reach-ability of hosts. It measures the round-trip time for messages sent from the originating host to a destination computer that are echoed back to the source.

To use the '''Ping''' tool, enter a domain name (like www.google.com) or an IP address in the '''Destination''' text box, then press Ping. The ping test will send four packets to the target destination, providing info on how long each of those packets took to reach their destination. If your connection is working well, you should see 4 replies, though some destinations will not respond to ping.

=== Traceroute ===
To use the '''Traceroute''' tool, enter a website address or IP address in the '''Destination''' text box, then press '''Traceroute'''. It should take less than a minute to complete and when complete, it'll generate a report which can be copy-pasted into a text file or email. Each row of the report will have the following: the hop number, the address of the hop, and three entries for the Round Trip Time (RTT).

=== Wireless Survey ===
The '''Wireless Survey''' performs a scan of all the available Wi-Fi networks and will generate a report, listing the available networks, along with the Wi-Fi channel they're operating on, and their signal strength. This information can be used to determine which Wi-Fi channel has the least amount of wireless interference.

To use the '''Wireless Survey''', press the Wireless Survey button. It takes approximately one minute for the survey to be completed, and a report will be generated once done.

= Images =
{{Template:Back_to_the_Top}}
<gallery mode="slideshow">
File:Hitron CODA-4680 Front Off.png|Hitron CODA-4680: Front
File:Hitron coda-4680 front.jpg|Hitron CODA-4680: Angled
File:Hitron CODA-4680 Back.png|Hitron CODA-4680: Back
File:Hitron CODA-4680 Diagram.png|Hitron CODA-4680: Diagram
File:Hitron CODA-4680 Back Label.png|Hitron CODA-4680: Back label
</gallery>

=See Also=
{{Template:Back_to_the_Top}}
*[[Dynamic DNS]]

[[Category:DSL]]
[[Category:Modems]]

Hitron CODA-4680

2024-01-03T18:24:01Z

Ga928: Added a section regarding the diagnostic tools available

<div class="ncfrightbox w-25"> {{Template:Hitron CODA-4680}} </div>

=Network Eligibility=

The Hitron CODA-4680 available from NCF has been certified by the following cable network vendors for operation on their infrastructure:
* Rogers (Ontario)

=Firmware=

'''Current certified firmware version: 7.1.1.2.2b9''' (on the Rogers cable network)

Cable network operators control what cable modems and firmware versions can be used on their networks. Operators run all cable devices and firmware versions through their own testing process, after which the device and firmware are certified for use on the cable network. After the testing and approval process of a new version of firmware for a cable device, cable network operators ''may'' then automatically upgrade all cable modems connected on their network with the latest certified firmware.

NCF does not have access to firmware that it can provide to members.

=EasyConnect Quick Setup=

When you first connect the Hitron CODA-4680, you'll be prompted to complete the Hitron EasyConnect Quick Setup. EasyConnect tests the internet connection to ensure that it is working, and will prompt you to set a Wi-Fi network name and password that you would like to use. The password you set in EasyConnect also serves as the password you will use when logging into the modem to access its configuration. You must successfully complete the EasyConnect Setup before you can use your internet connection-- if EasyConnect finds that the connection to the internet is not working, you will be unable to set a Wi-Fi network name and password.

To start Hitron EasyConnect Quick Setup:

*Connect your Hitron CODA-4680 as described in the [https://help.ncf.ca/images/a/af/Hitron_CODA-4680_Quick_Start_Guide.pdf Quick Start Guide] that came with your modem.
*Connect a device to the modem in one of two ways:
*# Plug an ethernet cable from your device's network card to any one of the LAN ports on the back of the modem, or
*# Connect a device to the modem's EasyConnect Wi-Fi network. The EasyConnect Wi-Fi network only connects your device to the modem, it will not connect your device to the internet. The EasyConnect Wi-Fi network name and password is specific to your modem, and can be found on the label on the back of the modem. It takes the form of:
*#*'''Default Wi-Fi Network:''' CODAXXXXX-EasyConnect ''(XXXXX is a series of numbers)''
*#*'''Default key:''' ZZZZZZZXXXXX ''(a series of numbers)''
*Open up a web browser on the device you connected to the modem, and browse to any website.
*The Hitron EasyConnect Quick Setup screen should automatically load in your web browser. If it does not, enter '''192.168.0.1''' in your web browser's URL bar to load the Hitron EasyConnect Quick Setup manually.
*To begin the Quick Setup, select '''Let's Go''':
[[File:Hitron EasyConnect Step1.png|thumb|550x550px|center]]
*Select '''Test Connection''' to test the modem's internet connection:
[[File:Hitron EasyConnect Step2.png|thumb|550x550px|center]]
*If the test is successful, the Quick Setup will confirm that your modem is connected to the internet. Select '''Setup Wi-Fi''' to configure the Wi-Fi network name and password you wish to use. If the test is not successful, you will not be able to provide with the Quick Setup. Check the light pattern on the Hitron COD-4680, or turn it off, reconnect the coaxial cable, and try the Quick Setup again.
[[File:Hitron EasyConnect Step3.png|thumb|550x550px|center]]
*Enter the '''Wi-Fi Network Name''' and '''Password''' you wish to use to connect to the internet. Re-enter the password to '''Confirm Password''', and select '''Confirm Setup''':
[[File:Hitron EasyConnect Step4.png|thumb|550x550px|center]]
*Verify that the displayed '''Wi-Fi Network Name''' and '''Password''' are what you entered, and select '''Complete My Setup'''. If you need to make any changes, select '''Edit'''. Note that the Quick Setup will use the same Wi-Fi Network Name on both the 2.4GHz and 5GHz bands by default, and you can change these later if you wish by accessing the modem configuration pages.
[[File:Hitron EasyConnect Step5.png|thumb|550x550px|center]]
*Select '''Close''' to complete the Quick Setup. If you your device is connected to the Hitron CODA-4680 via the default CODAXXXXX-EasyConnect Wi-Fi Network, disconnect your device from that network and reconnect to the Wi-Fi network you just named, using the password that you set.
[[File:Hitron EasyConnect Step6.png|thumb|550x550px|center]]
*You can now access the internet using the Hitron CODA-4680.

=Accessing the Configuration=

You must complete the EasyConnect Quick Setup for the Hitron CODA-4680 before you can access its configuration. If you have not completed the Quick Setup, you will be directed to it when attempting the follow the steps below.

To access the Hitron CODA-4680 configuration:
# Ensure you have successfully completed the EasyConnect Quick Setup for the modem.
# Connect a device to the modem by plugging an ethernet cable from your device into one of the LAN ports on the back of the modem, or by connecting your device to the modem over Wi-Fi.
# Open up a web browser on your connected device.
# Enter '''192.168.0.1''' in your web browser's URL bar.
# A login screen for the Hitron CODA-4680 will appear. The default username and password are case-sensitive, and are:
#* Username: '''cusadmin'''
#* Password: <the Wi-Fi network password that you configured in the Quick Setup>
# Select '''Login'''. The Status Overview screen will display.

=Modes of Operation=
# [[Hitron_CODA-4680_Routed_Configuration|Routed]] - Functions as both a modem and Wi-Fi router, which is recommended for most members. Another router can be added to extend the network, but each network must use a different subnet.
# [[Hitron_CODA-4680_Bridge_Configuration|Bridge]] - (Advanced) Functions only as a modem. A separate router is required to provide Wi-Fi.

=Factory Reset=
When you reset the CODA-4680 to its factory default settings, all user-configured settings are lost, and the modem is returned to its initial configuration state.

To factory reset the CODA-4680:
# Using a pin or pencil tip, press and hold the recessed '''RESET''' button at the back of the modem for at least 10 seconds, or
# Login to the CODA-4680 Configuration. Under '''Admin''', choose '''Device Reset''' tab, and select the '''Factory Reset''' button'''.'''

The CODA-4680 will turn off and on again, and load with its factory default settings. After performing a Factory Rese, the EasyConnect Quick Setup will have to be re-completed before the internet connection can be used.

= Modem Logs =
[[File:Docsis Event logs.png|thumb|The Docsis logs of a CODA-4680. There's no logs as the modem was reset beforehand.]]
To access the modem logs of the CODA-4680:

# Open a web browser and enter '''192.168.0.1''' into the address bar, then press enter.
# A login screen for the Hitron CODA-4680 will appear. The default username and password are case-sensitive, and are:
#* Username: '''cusadmin'''
#* Password: <the Wi-Fi network password that you configured in the Quick Setup>
# Select '''Login'''. The Status Overview screen will display.
# On the Status page, click Docsis Event
# The Docsis Event page will display the logs in a table under Docsis Logs. You can copy and paste the contents of the tables into a text file or email, which can then be sent to NCF for further troubleshooting.

=Modem Lights=

The operational status of the Hitron CODA-4680 is indicated by lights (LEDs). These LEDs indicate the status of the modem's power, downstream connection (DS), upstream connection (US), internet connectivity (@), Wi-Fi availability (2.4GHz and 5GHz), active Ethernet ports (Ethernet), active USB port (USB) and MoCA indicator.

Information is communicated by the light colour (green or blue) and state (solid, off, or flashing).

Here's a summary of how to read the lights on the Hitron CODA-4680:

[[File:Hitron_CODA-4680_Modem_Lights.png]]

= Modem Diagnostics =
The Hitron Coda-4680 has three troubleshooting tools into it, Ping, Traceroute, and Wireless Survey. To access these tools:

# Open a web browser and enter '''192.168.0.1''' in the address bar, then press Enter/Go.
# A login screen for the Hitron-CODA-4680 will appear. The default username and password are case-sensitive, and are:
#* Username: '''cusadmin'''<gallery mode="slideshow">
File:Hitron CODA Ping Test.png|1. A Ping test with the results
File:Hitron CODA Traceroute.png|2. A Traceroute with results
File:Hitron CODA Wireless Survey.png
File:Hitron CODA Wireless Survey.png|3. Press the Wireless Survey button to perform a WiFi scan
File:Hitron CODA Wireless Survey Results.png|4. Wireless Survey results
</gallery>
#* Password: <the Wi-Fi network password that you configured in the Quick Setup>
# Select '''Login'''. The Status Overview screen will display.
# Click Admin at the top of the page.
# You're now on the Administration page. Click Diagnostics.

=== Ping ===
A '''Ping''' test can be used to test the reach-ability of hosts. It measures the round-trip time for messages sent from the originating host to a destination computer that are echoed back to the source.

To use the '''Ping''' tool, enter a domain name (like www.google.com) or an IP address in the '''Destination''' text box, then press Ping. The ping test will send four packets to the target destination, providing info on how long each of those packets took to reach their destination. If your connection is working well, you should see 4 replies, though some destinations will not respond to ping.

=== Traceroute ===
To use the '''Traceroute''' tool, enter a website address or IP address in the '''Destination''' text box, then press '''Traceroute'''. It should take less than a minute to complete and when complete, it'll generate a report which can be copy-pasted into a text file or email. Each row of the report will have the following: the hop number, the address of the hop, and three entries for the Round Trip Time (RTT).

=== Wireless Survey ===
The '''Wireless Survey''' performs a scan of all the available Wi-Fi networks and will generate a report, listing the available networks, along with the Wi-Fi channel they're operating on, and their signal strength. This information can be used to determine which Wi-Fi channel has the least amount of wireless interference.

To use the '''Wireless Survey''', press the Wireless Survey button. It takes approximately one minute for the survey to be completed, and a report will be generated once done.

= Images =
{{Template:Back_to_the_Top}}
<gallery mode="slideshow">
File:Hitron CODA-4680 Front Off.png|Hitron CODA-4680: Front
File:Hitron coda-4680 front.jpg|Hitron CODA-4680: Angled
File:Hitron CODA-4680 Back.png|Hitron CODA-4680: Back
File:Hitron CODA-4680 Diagram.png|Hitron CODA-4680: Diagram
File:Hitron CODA-4680 Back Label.png|Hitron CODA-4680: Back label
</gallery>

=See Also=
{{Template:Back_to_the_Top}}
*[[Dynamic DNS]]

[[Category:DSL]]
[[Category:Modems]]

File:Hitron CODA Wireless Survey Results.png

2024-01-03T18:21:13Z

Ga928:

Hitron CODA Wireless Survey Results

File:Hitron CODA Wireless Survey.png

2024-01-03T18:18:40Z

Ga928:

Hitron CODA Wireless Survey

File:Hitron CODA Traceroute.png

2024-01-03T17:56:40Z

Ga928:

Hitron CODA Traceroute

File:Hitron CODA Ping Test.png

2024-01-03T17:17:29Z

Ga928:

Hitron CODA Ping Test

SmartRG SR505N Configuration

2023-12-15T21:41:18Z

Ga928:

<div class="ncfrightbox w-25"> {{Template:SmartRG SR505n}} </div>
=Preparation=
Updated: 2020-09-08

'''Recommended Firmware Version: 2.6.2.6. Please see the Firmware section below for more details.'''

The SmartRG SR505n modem router supports both ADSL mode and VDSL mode. Provided it is configured correctly, it can be switched between ADSL and VDSL plans without the owner having to buy a new modem or even re-configure your existing one.
* Note: Fees for changing plans may still apply. Consult: [[DSL Rates]]

Before you start configuring the SmartRG SR505n, there are 4 things to check:
# '''Firmware Check:''' Check if you're using older [[SmartRG SR505N Configuration#Firmware|firmware and upgrade]] to the recommended firmware version. If you're unable to access the internet to request newer firmware, note that the screenshots shown and steps outlined may not align with what you see. Contact the [http://mailto:support@ncf.ca support@ncf.ca] for assistance if you run into problems.
# '''Factory Settings and Standard Configuration:''' These instructions assume you're configuring SmartRG SR505n modem out of the box or after a factory reset. If the modem is not new, it is recommended to reset the modem to the factory defaults '''by holding down the reset button with a paper clip for ~10 seconds.'''
#* Also, these settings are our recommendations for most NCF members. To learn more about making custom changes to your particular modem, consult the [[Modem Manuals|manual]].
#'''Modem Installation - Configure over Ethernet:''' Consult the [https://www.ncf.ca/ncf/support/w/images/f/f8/Modem_Info_Pages_-_SmartRG_505n_v1.0.pdf SmartRG SR505N modem instruction sheet] (page 1) on how to set up the modem and connect to it over ethernet. ''We do not recommend configuring your modem over a Wi-Fi connection.''
#'''Configurations Methods:''' The 2 main ways of configuring the SmartRG SR505n modem:
#* Using a custom configuration File: You can request an NCF custom configuration file for your NCF DSL connection from [mailto:support@ncf.ca support@ncf.ca] (available to NCF members only)
#* Manually following configuration steps.
# '''Configuration Options:'''
#* [[#Configure for Routed Operation with WiFi|Routed Operation with WiFi]] - Standard configuration for most members with SmartRG SR505n serving as both modem and Wi-Fi router
#* [[#Configure_for_Routed_Operation_with_separate_WiFi_Router|Routed Operation with separate WiFi Router]] - Recommended configuration for members with their own Wi-Fi router. The modem will make the PPPoE authentication and both devices will negotiate DHCP
#* [[#Bridge Operation|Bridged Operation with separate WiFi Router]] - '''(Advanced)''' for members with their own routers and are knowledgeable about managing it themselves. The router with handle both authentication and DHCP.

=Using Custom Configuration File=
{{Template:Back_to_the_Top}}
Your SmartRG modem can be configured for Routed or Bridged Operation by a custom configuration file. The custom configuration will include parameters specific to your NCF account.

1. Request a custom configuration file from [Mailto:support@ncf.ca support@ncf.ca] and save it at a location you will remember.
== Log into Modem Web Interface ==
{{Template:Back_to_the_Top}}
2. Enter http://192.168.1.1 info the address bar at in your web browser. Click on '''Manage Gateway (advanced)''' and login with username: '''admin''' and password: '''admin''' (if your modem has been properly reset. If not try your '''NCF DSL password''').
[[File:SR505n-Login Page.png|alt=SmartRG SR505n Login Page|none|thumb|540x540px|SmartRG SR505n Login Page]]

== Uploading the File ==
{{Template:Back_to_the_Top}}
3. Go to the '''Management''' Menu link, and then click on the '''Settings''' sub-menu link and then on the '''Update'''.
* Click on the '''Browse''' link (in the Update Running Broadband Router Settings section) and navigate to the custom configuration file you saved.
* Click on '''Update Running Settings'''.
[[File:SR505n-Settings-Update.png|alt=SR505n-Settings-Update- Running Settings|none|thumb|916x916px|SR505n-Settings-Update-Running Settings]]
4. Once the file upload begins, it can take 2 to 5 minutes to be completed and for your modem to be fully connected online. Resist the urge to make changes to the modem's configuration during this time.
[[File:SR505n-Update.png|alt=SR505n-Update- Upload in progress|none|thumb|724x724px|SR505n-Update- Upload in progress]]

=Routed Operation with Wi-Fi=
{{Template:Back_to_the_Top}}
{{Template:SmartRG Config Options}}

== Checklist ==
{{Template:Back_to_the_Top}}

{| class="wikitable mw-collapsible"
|+Steps to Configure SR505N for Routed Operation
!
!Steps
!Menu Navigation
!Parameters
|-
|2
|[[#Log into Modem Web Interface|Log into Modem]]
|<nowiki>http://192.168.1.1</nowiki>

'''→ Manage Gateway (Advanced)'''
|User Name: '''admin'''

Password: '''admin'''
|-
|3
|[[#WAN Cleanup|WAN Cleanup]]
|'''Advanced Setup'''
'''→ WAN Service'''
|Remove '''ppp0.1''' from '''WAN''' Service Table
|-
|4
|[[#Enable ADSL Interface|Enable ADSL]]
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ ATM Interface'''
|Add ATM: vpi:'''0''' vci:'''35'''
DSL Latency: '''FAST''' and '''INTERLEAVED'''
|-
|5
|[[#Enable VDSL Interface|Enable VDSL]]
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ PTM Interface'''
|Remove '''ptm0''' with '''Path0'''
Add PTM:
DSL Latency: '''FAST''' and '''INTERLEAVED'''
|-
|6
|[[#Configure ADSL Interface|Configure ADSL]]
|'''Advanced Setup'''
'''→ WAN Service'''
|Add '''atm0/(4_0_35)''' PPPoE (pppoe_4_0_35)
* Network Protocol Selection: '''IPv4 and IPv6 (Dual Stack)'''

* PPPoE username: your DSL username (format: aa000@ncf.ca)

* PPPoE password: your DSL password

* Enable '''Firewall'''

* Enable '''NAT'''

* Disable '''SIP'''
|-
|7
|[[#Configure VDSL Interface|Configure VDSL]]
|'''Advanced Setup'''
'''→ WAN Service'''
|Add '''ptm0/(4_1_1)''' PPPoE(pppoe_4_1_1.35)
* 802.1P Priority:'''1'''

* 802.1Q VLAN:'''35'''

* Network Protocol Selection: '''IPv4 and IPv6 (Dual Stack)'''

* PPPoE username: your DSL username (format: aa000@ncf.ca)

* PPPoE password: your DSL password

* Enable '''Firewall'''

* Enable '''NAT'''

* Disable '''SIP'''
|-
|8
|[[#UPnP|UPnP]]
|'''Advanced Setup'''
'''→ UPnP'''
|Disable '''uPnP'''
|-
|9
|[[SmartRG SR505N Configuration#WiFi Name|WiFi Name]]
|'''Wireless'''
|SSID (Wi-Fi Name) to format '''NCF_0000'''
|-
|10
|[[#WiFi Security|WiFi Security]]
|'''Wireless'''
'''→ Security'''
|
* Disable '''WPS'''
* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|11
|[[SmartRG SR505N Configuration#Admin Password|Admin Password]]
|'''Management'''
'''→ Access Controls'''

'''→ Passwords'''
|
* Username: '''admin'''

* Old Password: admin (or whatever you set it to)
* New Password: your DSL password
|-
|12
|[[#Disable Support|Disable Support]]
|'''Management'''
'''→ Access Controls'''

'''→ Accounts'''

|'''Delete/Modify Account'''
* Select '''Support''' role

* '''Disable'''
* '''Update''' (at bottom)
|-
|13
|[[#Remote Access|Remote Access]]
|'''Management'''

'''→ Management Server'''
|
* TR-069 Client: '''Disable'''
* ACS URL: '''https://acs.ncf.ca'''
|-
|14
|[[#System Log|System Log]]
|'''Management'''

'''→ System Log'''
|Configure System Log
* System Log:'''Enable'''
* Log Level: '''Debugging'''
* Display Level: '''Error'''
* Mode: '''Local'''
|-
|15
|[[#Internet Time|Internet Time]]
|'''Management'''

'''→ Internet Time'''
|
* First NTP time server: '''Other :''' '''time.nrc.ca'''
|-
|16
|[[#Backup Settings|Backup Settings]]
|'''Management'''

'''→ Settings'''

'''→ Backup'''
|
* '''Backup''' '''Running Settings'''
* Save backup file to computer
|}

== Log into Modem Web Interface ==
{{Template:Back_to_the_Top}}
1. Enter http://192.168.1.1 info the address bar at in your web browser. Click on '''Manage Gateway (advanced)''' and login with username: '''admin''' and password: '''admin''' (if your modem has been properly reset. If not try your '''NCF DSL password''').
[[File:SR505n-Login Page.png|alt=SmartRG SR505n Login Page|none|thumb|540x540px|SmartRG SR505n Login Page]]

== WAN Cleanup ==
{{Template:Back_to_the_Top}}
2. Click on the '''Advanced Setup''' menu, then on the '''WAN Service''' sub-menu. Select the '''Remove''' checkbox on the '''ppp0.1''' interface listed on '''WAN Service Setup''' table and click '''Remove''' at the bottom of the page.
[[File:SR505n-WAN-remove.png|alt=Remove SR505n Default WAN Service|none|thumb|679x679px|Remove SR505n Default WAN Service]]

== Enable ADSL Interface ==
{{Template:Back_to_the_Top}}
3. Under the '''Advanced Setup''' menu, click on the '''Layer2 Interface''' and then '''ATM Interface'''. Click '''Add''' and proceed
[[File:SR505n-ATM-add.png|alt=SR505n ATM add page|none|thumb|682x682px|SR505n ATM add page]]
4. On the '''ATM PVC Configuration''' page, select the following:
* '''VPI:0''' and '''VPI:35'''
* '''DSL Latency''': Select both
** '''Path0(fast)'''
** '''Path1(interleaved)'''
* '''Apply/Save'''
[[File:SR505n-ATM-config.png|alt=SR505n Configure ATM interface|none|thumb|591x591px|SR505n Configure ATM interface]]
5. Confirm you have configured the ADSL (ATM) interface correctly with the image below:
[[File:SR505n-ATM-confirm.png|alt=SR505n confirm ATM configuration|none|thumb|695x695px|SR505n confirm ADSL (ATM) Interface Setup]]

== Enable VDSL Interface ==
{{Template:Back_to_the_Top}}
6. Under the '''Advanced Setup''' menu, click on the '''Layer2 Interface''' and then '''PTM Interface'''. Select the '''Remove''' checkbox on the '''ptm0''' interface and click '''Remove'''.
[[File:SR505n-PTM-remove.png|alt=SR505n - Remove FAST only PTM interface|none|thumb|575x575px|SR505n - Remove FAST only PTM interface]]
7. Still on the '''DSL PTM Interface Configuration Page''', Click '''Add''' and proceed.
[[File:SR505n-PTM-add.png|alt=SR505n- add new PTM interface|none|thumb|581x581px|SR505n- add new PTM interface]]
8. On the '''PTM Configuration''' page, select the following:
* '''DSL Latency''': Select both
** '''Path0(fast)'''
** '''Path1(interleaved)'''
* '''Apply/Save'''
[[File:SR505n-PTM-config.png|alt=SR505n- Configure new PTM interface|none|thumb|579x579px|SR505n- Configure new PTM interface]]
9. Confirm you have configured the VDSL (PTM) interface correctly with the image below:
[[File:SR505n-PTM-confirm.png|alt=SR505n - Confirm VDSL (PTM) Interface Setup|none|thumb|577x577px|SR505n - Confirm VDSL (PTM) Interface Setup]]

==Configure ADSL Interface==
{{Template:Back_to_the_Top}}
10. From '''Advanced Setup''', click on '''WAN Service''' and then click on '''Add''' to proceed.
[[File:SR505n-WAN-ADSL-add.png|alt=SR505n- Add WAN(PPPoE) ADSL configuration|none|thumb|617x617px|SR505n- Add WAN(PPPoE) ADSL configuration]]
11. On the '''WAN Service Interface Configuration''' page, select '''atm0/(4_0_35)''' from the drop-down menu and click '''Next'''.
[[File:SR505n-WAN-ADSL2-atm.png|alt=SR505n- Mapping atm0 to WAN(PPPoE) ADSL configuration|none|thumb|513x513px|SR505n- Mapping atm0 to WAN ADSL configuration]]
12. On the '''WAN Service Configuration''' page, ensure the following:
* '''PPP over Ethernet (PPPoE)''' is the active WAN service type chosen,
* Ensure Service Description shows as '''pppoe_4_0_35''',
* '''Network Protocol Selection''' is set to '''IPv4&IPv6(Dual Stack),''' and click '''Next'''
[[File:SR505n-WAN-ADSL3-ServiceType IP.png|alt=SR505n- PPPoE WAN Service Type and IP Protocol|none|thumb|507x507px|SR505n- PPPoE WAN Service Type and IP Protocol]]
13. On the '''PPP Username and Password''' page, enter your DSL username (format xx000@ncf.ca) and your DSL password into the '''PPP Username''' and '''PPP Password''' fields respectively. Scroll down the page...
[[File:SR505n-WAN-ADSL4-PPPoE.png|alt=SR505n- Enter PPPoE/DSL credentials for WAN-ADSL|none|thumb|650x650px|SR505n- Enter PPPoE/DSL credentials for WAN-ADSL]]
14. Ensure '''Enable Firewall''', '''Enable NAT''' are checked.
* Ensure '''Enable SIP''' is not checked. '''Note on SIP:''' Although we've found that most most VOIP providers prefer to have SIP disabled on modem/routers, your VOIP provider may require this feature. If you're encountering VOIP issues, confirm this setting preference with your VOIP provider.

* Scroll to the bottom of the page and click '''Next'''
[[File:SR505n-WAN-ADSL5-firewall NAT.png|alt=SR505n- Enable Firewall and NAT on WAN-ADSL|none|thumb|652x652px|SR505n- Enable Firewall and NAT on WAN-ADSL]]
15. Click on '''Next''' twice on the '''Routing - Default Gateway''' and '''DNS Server Configuration''' pages to skip to the '''WAN Setup - Summary''' page.
* Verify that the summary information you see matches the table below,
* Click on '''Apply/Save'''
[[File:SR505n-WAN-ADSL6-confirm.png|alt=SR505n- Summary Settings for WAN-ADSL|none|thumb|684x684px|SR505n- Summary Settings for WAN-ADSL]]

==Configure VDSL Interface==
{{Template:Back_to_the_Top}}
16. Back on the '''WAN Service''' page, click on '''Add''' to proceed.
[[File:SR505n-WAN-VDSL-add.png|alt=SR505n- Add WAN(PPPoE) VDSL configuration|none|thumb|655x655px|SR505n- Add WAN(PPPoE) VDSL configuration]]
17. On the '''WAN Service Interface Configuration''' page, select '''ptm0/(4_1_1)''' from the drop-down menu and click '''Next'''.
[[File:SR505n-WAN-VDSL2-ptm.png|alt=SR505n- Mapping ptm0 to WAN(PPPoE) VDSL configuration|none|thumb|384x384px|SR505n- Mapping ptm0 to WAN VDSL configuration]]
18. On the '''WAN Service Configuration''' page, ensure the following:
* '''PPP over Ethernet (PPPoE)''' is the active WAN service type chosen,
* Ensure Service Description shows as '''pppoe_4_1_1''',
* '''802.1P Priority''' is set to '''1'''
* '''802.1Q VLAN ID''' is set to '''35'''
* Network Protocol Selection is set to '''IPv4&IPv6(Dual Stack)''', and click '''Next'''
[[File:SR505n-WAN-VDSL3-ServiceType VLAN IP.png|alt=SR505n- PPPoE WAN Service Type, Priority, VLAN ID and IP Protocol|none|thumb|437x437px|SR505n- PPPoE WAN Service Type, Priority, VLAN ID and IP Protocol]]

19. On the '''PPP Username and Password''' page, enter your DSL username (format xx000@ncf.ca) and your DSL password into the PPP Username and PPP Password fields respectively. Scroll down the page...
[[File:SR505n-WAN-VDSL4-PPPoE.png|alt=SR505n- Enter PPPoE/DSL credentials for WAN-VDSL|none|thumb|725x725px|SR505n- Enter PPPoE/DSL credentials for WAN-VDSL]]
20. Ensure '''Enable Firewall''', '''Enable NAT''' are checked.
* Ensure '''Enable SIP''' is not checked. '''Note on SIP:''' Although we've found that most most VOIP providers prefer to have SIP disabled on modem/routers, your VOIP provider may require this feature. If you're encountering VOIP issues, confirm this setting preference with your VOIP provider.

* Scroll to the bottom of the page and click '''Next'''
[[File:SR505n-WAN-ADSL5-firewall NAT.png|alt=SR505n- Enable Firewall and NAT on WAN-VDSL|none|thumb|582x582px|SR505n- Enable Firewall and NAT on WAN-VDSL]]
21. Click on Next twice on the '''Routing - Default Gateway''' and '''DNS Server Configuration''' pages to skip to the '''WAN Setup - Summary''' page.
* Verify that the summary information you see matches the table below,
* Click on '''Apply/Save'''.
[[File:SR505n-WAN-VDSL6-confirm.png|alt=SR505n- Summary Settings for WAN-VDSL|none|thumb|510x510px|SR505n- Summary Settings for WAN-VDSL]]
22. Confirm that the table on the '''Wide Area Network (WAN) Service Setup''' page match the image below and proceed.
[[File:SR505n-WAN-confirm.png|alt=SR505n- Confirmation WAN Service Setup Table|none|thumb|859x859px|SR505n- Confirmation WAN Service Setup Table]]

== UPnP ==
UPnP allows devices on your network to automatically forward ports so they can be accessed from the Internet. While UPnP is convenient, we recommend turning it off for security reasons.
{{Template:Back_to_the_Top}}23. From the '''Advanced Setup''' on the left, then Select '''UPnP'''. On the '''UPnP Configuration''' page,
* Uncheck the '''Enable UPnP''' box,
* Save the changes with '''Apply/Save'''
[[File:SR505n-Secure-UPnP.png|alt=SR505n-Secure- Disable UPnP|none|thumb|485x485px|SR505n-Secure- Disable UPnP]]

== Wi-Fi Name==
{{Template:Back_to_the_Top}}
24. Click and on '''Wireless''' menu link. From the Wireless - - Basic Page...
* Set the '''SSID''' is set to NCF_0000 (NCF uses the last 4 digits of the modem's serial number).
'''Note:''' We recommend that you not use your name or address as this information is broadcast and other people in your area will be able to associate the signal with which home it is coming from.
* Click on '''Apply/Save''' at the bottom.
[[File:SR505n-WiFi.png|alt=SR505n-WiFi SSID Setup|none|thumb|631x631px|SR505n-WiFi SSID Setup]]
== Wi-Fi Security==
{{Template:Back_to_the_Top}}25.Click on the '''Security''' link, under the '''Wireless''' Menu option.
* Set the '''Network Authentication''' to '''WPA2-PSK'''
* Set the '''WPA passphrase''' to be your DSL-Password
* Set the '''WPA Ecryption''' to '''AES'''
* Click '''Apply/save'''.
[[File:SR505n-WiFi-Security.png|alt=SR505n-WiFi-Security Settings|none|thumb|632x632px|SR505n-WiFi-Security Settings]]

==Admin Password==
{{Template:Back_to_the_Top}}
26. Click on '''Management''' on the left. Then click on '''Access Control''' to reveal a sub-menu and then click on '''Passwords'''.
* Enter '''admin''' for the '''User Name'''
* Enter '''admin''' for the '''Old Password'''
* Enter your DSL-Password or another strong password as the '''New Password'''.
* Enter it once and again below to confirm
* Save the changes with '''Apply/Save'''
[[File:SR505n-Secure-Admin.png|alt=SR505n-Secure-Admin Password Change|none|thumb|569x569px|SR505n-Secure-Admin Password Change]]
27. On Click on '''Management''' again, a pop-up log-in screen appears, and asks for sign-in. Use the User-ID '''admin''' and the DSL-Password just set.
==Disable Support==
{{Template:Back_to_the_Top}}
28. Click on '''Access Control''' again and then select the '''Accounts''' sub-menu link. Then on the '''User Access Control Settings''' page, click on '''Delete/Modify Account'''.
[[File:SR505n-Secure-Accounts.png|alt=SR505n-Secure-Accounts Page|none|thumb|SR505n-Secure-Accounts Page]]29. On the '''Delete/Edit Account''' page, ensure the selected account is '''support''' and selected '''Disable'''.
* Click '''Update Account''' at the bottom of the page and then click '''Back'''.
[[File:SR505n-Secure-Support.png|alt=SR505n-Secure-Disable Support|none|thumb|461x461px|SR505n-Secure-Disable Support]]
30. Confirm your '''User Access Control Settings''' display as follows
[[File:SR505n-Secure-Accounts-Confirm.png|alt=SR505n-Secure-Accounts- Confirm Support is Disabled|none|thumb|361x361px|SR505n-Secure-Accounts- Confirm Support is Disabled]]

==Remote Access==
{{Template:Back_to_the_Top}}31. Click on '''Management''' and then on '''Management Server'''. On the '''TR-069 Client -- Configuration page''', perform the following changes:
* Set to '''TR-069 Client''' to '''Disable,'''
* Change the '''ACS URL''' to '''https://acs.ncf.ca<nowiki/>,'''
* Uncheck '''Connection Request Authentication''', and
* '''Apply/Save'''
[[File:SR505n-Secure-RemoteAccess.png|alt=SR505n-Secure- Disable Remote Access|none|thumb|645x645px|SR505n-Secure- Disable Remote Access]]

==System Log==
{{Template:Back_to_the_Top}}32. Click on '''Management''' and on '''System Log'''.
[[File:SR505n-SystemLog.png|alt=SR505n- System Log|none|thumb|644x644px|SR505n- System Log]]
33. Ensure the following settings:
* '''Log''' is '''Enable'''
* '''Log Level''' is '''Debugging'''
* '''Display Level''' is '''Error'''
* '''Mode''' is '''Local'''
* Click '''Apply/Save'''
[[File:SR505n-SystemLog-Config.png|alt=SR505n- System Log Configuration|none|thumb|646x646px|SR505n- System Log Configuration]]

==Internet Time==
{{Template:Back_to_the_Top}}34. Click on '''Management''' and on '''Internet Time'''. Make the follow changes:
* Set '''First NTP time server''' to '''Other''' and input the url '''time.nrc.ca''' in the adjacent textbox.
* Click '''Apply/Save'''
[[File:SR505n-InternetTime.png|alt=SR505n-InternetTime|none|thumb|564x564px|SR505n-InternetTime]]

==Backup Settings==
{{Template:Back_to_the_Top}}35. Finally, back up your settings in case your modem is accidentally reset or if you need to return this configuration.
* Click on '''Management''' and then '''Settings''' and then '''Backup'''.
* Then click on '''Backup Running Settings'''
* Save the back up file to a location you will remember. We recommend including the date and your account ID in the name of the file.
[[File:SR505n-Settings-Backup.png|alt=SR505n-Settings-Backup|none|thumb|640x640px|SR505n-Settings-Backup]]

= Routed Operation with separate Wi-Fi Router=
{{Template:Back_to_the_Top}}
{{Template:SmartRG Config Options}}

==Configure your modem for Routed Operation==
If you have a router, we recommend the following configuration steps:

1. Follow the configuration steps outline for [[#Routed_Operation_with_WiFi|Routed Operation with WiFi]] and make the following changes:
* Under '''Wireless''', Uncheck the '''Enable Wireless''' Option,
* Click '''Apply/Save'''[[File:SR505n-Wireless-Disabled.png|alt=SR505n-Wireless-Disabled|none|thumb|560x560px|SR505n-Wireless-Disabled]]

==Router Configuration==
2. On your router, set the Connection Mode or Type to '''Automatic IP, Automatic DHCP or Dynamic IP mode'''.

= Bridge Operation=
{{Template:Back_to_the_Top}}
{{Template:SmartRG Config Options}}

If you prefer your own external router rather than the one built into your SmartRG unit, we recommend [[#Routed Operation with separate WiFi Router|routed operation with a separate WiFi Router]]. However if you have networking expertise and are confident using the modem in bridge mode then take note of the following before configuring your SmartRG for Bridged operation:
# Once you complete configuring your SmartRG modem for Bridged operation and disconnect from the modem, the Modem's Web Interface will become inaccessible with Auto DHCP settings on your computer. We recommend:
#* '''Backup Settings:''' It is particularly important to backup the '''Running Settings''' on your modem before and after you configure it.
#* '''Manual IP''': Setting a static IPv4 address on your computer, with the gateway IP set to http://192.168.1.1 to regain access to the modem
#* '''Reset the modem:''' If you need to reset the modem, insert a paper-clip in the '''Reset''' hole on the back. Hold for 10 seconds to reset.
#If you set up the modem for Bridge operation, then your router will need to be configured in PPPoE mode with your DSL username and password.

== Checklist ==
{{Template:Back_to_the_Top}}

{| class="wikitable mw-collapsible"
|+Steps to Configure SR505N for Bridge Operation
!
!Steps
!Menu Navigation
!Parameters
|-
|1
|[[#Log into Modem Web Interface|Log into Modem]]
|<nowiki>http://192.168.1.1</nowiki>

'''→ Manage Gateway (Advanced)'''
|User Name: '''admin'''

Password: '''admin'''
|-
|2
|[[#WAN Cleanup|WAN Cleanup]]
|'''Advanced Setup'''
'''→ WAN Service'''
|Remove '''ppp0.1''' from '''WAN''' Service Table
|-
|3
|[[#Enable ADSL Interface|Enable ADSL]]
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ ATM Interface'''
|Add ATM: vpi:'''0''' vci:'''35'''
DSL Latency: '''FAST''' and '''INTERLEAVED'''
|-
|4
|[[#Enable VDSL Interface|Enable VDSL]]
|'''Advanced Setup'''
'''→ Layers2 Interface'''

'''→ PTM Interface'''
|Remove '''ptm0''' with '''Path0'''
Add PTM: DSL Latency: '''FAST''' and '''INTERLEAVED'''
|-
|6
|Configure ADSL
|'''Advanced Setup'''
'''→ WAN Service'''
|Add '''atm0/(4_0_35)''' Bridge (br_4_0_35)
|-
|7
|Configure VDSL
|'''Advanced Setup'''
'''→ WAN Service'''
|Add '''ptm0/(4_1_1)''' Bridge(br_4_1_1.35)
* 802.1P Priority:'''1'''

* 802.1Q VLAN:'''35'''
|-
|9
|WiFi
|'''Wireless'''
|Disable Wireless
|-
|11
|[[SmartRG SR505N Configuration#Admin Password|Admin Password]]
|'''Management'''
'''→ Access Controls'''

'''→ Passwords'''
|
* Username: '''admin'''

* Old Password: admin (or whatever you set it to)
* New Password: your DSL password
|-
|12
|[[#Disable Support|Disable Support]]
|'''Management'''
'''→ Accounts'''

'''→ Access Controls'''
|'''Delete/Modify Account'''
* Select '''Support''' role

* '''Disable'''
* '''Update''' (at bottom)
|-
|13
|[[#Remote Access|Remote Access]]
|'''Management'''

'''→ Management Server'''
|
* TR-069 Client: '''Disable'''
* ACS URL: '''https://acs.ncf.ca'''
|-
|14
|[[#System Log|System Log]]
|'''Management'''

'''→ System Log'''
|Configure System Log
* System Log:'''Enable'''
* Log Level: '''Debugging'''
* Display Level: '''Error'''
* Mode: '''Local'''
|-
|16
|[[#Backup Settings|Backup Settings]]
|'''Management'''

'''→ Settings'''

'''→ Backup'''
|
* '''Backup''' '''Running Settings'''
* Save backup file to computer
|}

=Firmware=
{{Template:Back_to_the_Top}}

{{Template:Firmware Caution}}

The current firmware available to the NCF Office is '''2.6.2.6'''.

You can verify your firmware by checking the software version on the Device Info page. '''⚠Caution: Modems with firmware older than version 2.5.0.14 must be first upgraded to version 2.5.0.14 before upgrading to version 2.6.2.6. Failure to do so may cause functionality problems which will not be covered by the manufacturer's warranty.'''
[[File:SR505n-firmware-version.png|alt=SmartRG SR505n Firmware version check on Device Info Page|none|thumb|566x566px|SmartRG SR505n Firmware version check on Device Info Page]]
To request firmware, email [[mailto:support@ncf.ca support@ncf.ca]]. To install this new firmware onto your modem perform the following steps:

# Download the firmware file and save it to a location on your computer that you can find easily.
# Open a web browser and go to the address http://192.168.1.1
# Select '''Manage Gateway (Advanced)''' and log in (by default the username is admin and password is your dsl password as shown in [[#Getting_Started|Getting Started]] above)
# Click on '''Management''' → '''Update Software'''
# Click on '''Browse'''
# Upload the firmware file that you downloaded in step 1.
# Click '''Update Software'''
[[File:SR505n-firmware-update.png|alt=SR505n firmware update|none|thumb|579x579px|SR505n firmware update]]
'''Note:''' the modem will reboot once the new firmware has been uploaded. This process may take up to 15 minutes to resync (DSL light returns to solid green) and reconnect (the internet light starts blinking again).

=See Also=
{{Template:Back_to_the_Top}}
*[[Modem Configuration]] - for a complete list of instructions for all NCF modems
*[[Modem Lights#SmartRG|About SmartRG modem lights]]
*[http://www.ncf.ca/ncf/dsl/modem/SmartRG_3xx-5xx_Gateway_User_Manual.pdf SmartRG SR505N modem manual]
*[https://www.ncf.ca/ncf/support/w/images/8/86/About_Your_SmartRG_SR505n.pdf About Your SmartRG SR505n]
*[[Changing WiFi Channels on SmartRG modems]]
*[[Dynamic DNS]]
*[[Port forwarding#Port_forwarding_on_SmartRG_Modems|Port forwarding with the SmartRG SR505N]]

[[Category:DSL]]
[[Category:Modems]]

SmartRG SR506n Routed Configuration

2023-12-15T21:40:49Z

Ga928:

<div class="ncfrightbox w-25"> {{Template:SmartRG SR506n}} </div>

=with WiFi=
{{Template:SmartRG Config Options}}

{| class="wikitable mw-collapsible"
|+Steps to Configure SR506N for Routed Operation
!
!Steps
!Menu Navigation
!Parameters
|-
|1
|Log into Modem
|<nowiki>http://192.168.1.1</nowiki>

'''→ Manage Gateway (Advanced)'''
|User Name: '''admin'''

Password: '''admin'''
|-
|2
|WAN Cleanup
|'''Advanced Setup'''
'''→ WAN Service'''
|Remove everything from the '''WAN''' Service Table
|-
|3
|Enable ADSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ ATM Interface'''
|Add ATM: vpi:'''0''' vci:'''35'''
DSL Latency: '''FAST''' and '''INTERLEAVED'''
|-
|4
|Enable VDSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ PTM Interface'''
|Remove '''ptm0''' with '''Path0'''
Add PTM:
DSL Latency: '''FAST''' and '''INTERLEAVED'''
|-
|5
|Configure ADSL
|'''Advanced Setup'''
'''→ WAN Service'''
|Add '''atm0/(4_0_35)''' PPPoE (pppoe_4_0_35)
* Network Protocol Selection: '''IPv4 and IPv6 (Dual Stack)'''

* PPPoE username: your DSL username (format: aa000@ncf.ca)

* PPPoE password: your DSL password

* Enable '''Firewall'''

* Enable '''NAT'''

* Disable '''SIP'''
|-
|6
|Configure VDSL
|'''Advanced Setup'''
'''→ WAN Service'''
|Add '''ptm0/(4_1_1)''' PPPoE(pppoe_4_1_1.35)
* 802.1P Priority:'''1'''

* 802.1Q VLAN:'''35'''

* Network Protocol Selection: '''IPv4 and IPv6 (Dual Stack)'''

* PPPoE username: your DSL username (format: aa000@ncf.ca)

* PPPoE password: your DSL password

* Enable '''Firewall'''

* Enable '''NAT'''

* Disable '''SIP'''
|-
|7
|UPnP
|'''Advanced Setup'''
'''→ UPnP'''
|Disable '''uPnP'''
|-
|8
|WiFi Name
|'''Wireless'''
|SSID (WiFi Name) to format '''NCF_0000'''
|-
|9
|WiFi Security
|'''Wireless'''
'''→ Security'''
|
* Disable '''WPS'''
* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|10
|Admin Password
|'''Management'''
'''→ Access Controls'''

'''→ Passwords'''
|
* Username: '''admin'''

* Old Password: admin (or whatever you set it to)
* New Password: your DSL password
|-
|11
|Disable Support
|'''Management'''
'''→ Access Controls'''

'''→ Accounts'''

|'''Delete/Modify Account'''
* Select '''Support''' role

* '''Disable'''
* '''Update''' (at bottom)
|-
|12
|Remote Access
|'''Management'''

'''→ Management Server'''
|
* TR-069 Client: '''Disable'''
* ACS URL: '''https://acs.ncf.ca'''
|-
|13
|System Log
|'''Management'''

'''→ System Log'''
|Configure System Log
* System Log:'''Enable'''
* Log Level: '''Debugging'''
* Display Level: '''Error'''
* Mode: '''Local'''
|-
|14
|Internet Time
|'''Management'''

'''→ Internet Time'''
|
* First NTP time server: '''Other :''' '''time.nrc.ca'''
|-
|15
|Backup Settings
|'''Management'''

'''→ Settings'''

'''→ Backup'''
|
* '''Backup''' '''Running Settings'''
* Save backup file to computer
|}

{{Template:SmartRG Routed with separate WiFi Router}}

[[Category:DSL]]
[[Category:Modems]]

=See Also=
{{Template:Back_to_the_Top}}
*[[Modem Configuration]] - Instructions for all NCF modems
*[[Modem Lights#SmartRG|About SmartRG modem lights]]
*[[:File:Changing_Wireless_Channels_on_SmartRG_SR505N.pdf|SmartRG SR505N Changing WiFi Channels]]
*[[Dynamic DNS]]
*[[Port forwarding#Port_forwarding_on_SmartRG_Modems|Port forwarding with the SmartRG SR505N]]

SmartRG SR516ac Routed Configuration

2023-12-15T21:40:23Z

Ga928:

<div class="ncfrightbox w-25"> {{Template:SmartRG SR516ac}} </div>

=with WiFi=
{{Template:SmartRG Config Options}}

{| class="wikitable mw-collapsible"
|+Steps to Configure SR516ac for Routed Operation
!
!Steps
!Menu Navigation
!Parameters
|-
|1
|Log into Modem
|<nowiki>http://192.168.1.1</nowiki>

'''→ Manage Gateway (Advanced)'''
|User Name: '''admin'''

Password: '''admin'''
|-
|2
|WAN Cleanup
|'''Advanced Setup'''
'''→ WAN Service'''
|Remove everything from the '''WAN''' Service Table
|-
|3
|Enable ADSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ ATM Interface'''
|Remove '''atm0''' from the table
Add ATM: vpi:'''0''' vci:'''35'''
DSL Latency: '''FAST''' and '''INTERLEAVED'''
|-
|4
|Enable VDSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ PTM Interface'''
|Remove '''ptm0''' from the table
Add PTM:
DSL Latency: '''FAST''' and '''INTERLEAVED'''
|-
|5
|Configure ADSL
|'''Advanced Setup'''
'''→ WAN Service'''
|Add '''atm0/(4_0_35)''' PPPoE (pppoe_4_0_35)
* Network Protocol Selection: '''IPv4 and IPv6 (Dual Stack)'''

* PPPoE username: your DSL username (format: aa000@ncf.ca)

* PPPoE password: your DSL password

* Enable '''Firewall'''

* Enable '''NAT'''

* Disable '''SIP'''
|-
|6
|Configure VDSL
|'''Advanced Setup'''
'''→ WAN Service'''
|Add '''ptm0/(4_1_1)''' PPPoE(pppoe_4_1_1.35)
* 802.1P Priority:'''1'''

* 802.1Q VLAN:'''35'''

* Network Protocol Selection: '''IPv4 and IPv6 (Dual Stack)'''

* PPPoE username: your DSL username (format: aa000@ncf.ca)

* PPPoE password: your DSL password

* Enable '''Firewall'''

* Enable '''NAT'''

* Disable '''SIP'''
|-
|7
|UPnP
|'''Advanced Setup'''
'''→ UPnP'''
|Disable '''uPnP'''
|-
|8
|WiFi 5GHz Name
|'''Wireless'''
'''→ 5 GHz Band'''

|SSID (WiFi Name) to format '''NCF_0000'''
|-
|9
|WiFi 5 GHz Security
|'''Wireless'''
'''→ 5 GHz Band'''

'''→''' '''Security'''
|
* Disable '''WPS'''
* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|10
|WiFi 2.4 GHz Name
|'''Wireless'''
'''→ 2.4 GHz Band'''
|SSID (WiFi Name) to format '''NCF_0000'''
|-
|11
|WiFi 2.4 GHz Security
|'''Wireless'''
'''→ 2.4 GHz Band'''

'''→''' '''Security'''
|
* Disable '''WPS'''
* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|12
|Admin Password
|'''Management'''
'''→ Access Controls'''

'''→ Passwords'''
|
* Username: '''admin'''

* Old Password: admin (or whatever you set it to)
* New Password: your DSL password
|-
|13
|Disable Support
|'''Management'''
'''→ Access Controls'''

'''→ Accounts'''

|'''Delete/Modify Account'''
* Select '''Support''' role

* '''Disable'''
* '''Update''' (at bottom)
|-
|14
|Remote Access
|'''Management'''

'''→ Management Server'''
|
* TR-069 Client: '''Disable'''
* ACS URL: '''https://acs.ncf.ca'''
|-
|15
|System Log
|'''Management'''

'''→ System Log'''
|Configure System Log
* System Log:'''Enable'''
* Log Level: '''Debugging'''
* Display Level: '''Error'''
* Mode: '''Local'''
|-
|16
|Internet Time
|'''Management'''

'''→ Internet Time'''
|
* First NTP time server: '''Other :''' '''time.nrc.ca'''
* Select '''(GMT - 5:00) Eastern Time'''
|-
|17
|Backup Settings
|'''Management'''

'''→ Settings'''

'''→ Backup'''
|
* '''Backup''' '''Running Settings'''
* Save backup file to computer
|}

{{Template:SmartRG Routed with separate WiFi Router}}

[[Category:DSL]]
[[Category:Modems]]

=See Also=
{{Template:Back_to_the_Top}}
*[[Modem Configuration]] - Instructions for all NCF modems
*[[Modem Lights#SmartRG|About SmartRG modem lights]]
*[[:File:Changing_Wireless_Channels_on_SmartRG_SR505N.pdf|SmartRG SR505N Changing WiFi Channels]]
*[[Dynamic DNS]]
*[[Port forwarding#Port_forwarding_on_SmartRG_Modems|Port forwarding with the SmartRG SR505N]]

SmartRG SR506n Routed Configuration

2023-12-15T21:15:31Z

Ga928:

<div class="ncfrightbox w-25"> {{Template:SmartRG SR506n}} </div>

=with WiFi=
{{Template:SmartRG Config Options}}

{| class="wikitable mw-collapsible"
|+Steps to Configure SR506N for Routed Operation
!
!Steps
!Menu Navigation
!Parameters
|-
|1
|Log into Modem
|<nowiki>http://192.168.1.1</nowiki>

'''→ Manage Gateway (Advanced)'''
|User Name: '''admin'''

Password: '''admin'''
|-
|2
|WAN Cleanup
|'''Advanced Setup'''
'''→ WAN Service'''
|Remove everything from the '''WAN''' Service Table
|-
|3
|Enable ADSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ ATM Interface'''
|Add ATM: vpi:'''0''' vci:'''35'''
DSL Latency: '''FAST''' and '''INTERLEAVED'''
|-
|4
|Enable VDSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ PTM Interface'''
|Remove '''ptm0''' with '''Path0'''
Add PTM:
DSL Latency: '''FAST''' and '''INTERLEAVED'''
|-
|5
|Configure ADSL
|'''Advanced Setup'''
'''→ WAN Service'''
|Add '''atm0/(4_0_35)''' PPPoE (pppoe_4_0_35)
* Network Protocol Selection: '''IPv4 and IPv6 (Dual Stack)'''

* PPPoE username: your DSL username

* PPPoE password: your DSL password

* Enable '''Firewall'''

* Enable '''NAT'''

* Disable '''SIP'''
|-
|6
|Configure VDSL
|'''Advanced Setup'''
'''→ WAN Service'''
|Add '''ptm0/(4_1_1)''' PPPoE(pppoe_4_1_1.35)
* 802.1P Priority:'''1'''

* 802.1Q VLAN:'''35'''

* Network Protocol Selection: '''IPv4 and IPv6 (Dual Stack)'''

* PPPoE username: your DSL username

* PPPoE password: your DSL password

* Enable '''Firewall'''

* Enable '''NAT'''

* Disable '''SIP'''
|-
|7
|UPnP
|'''Advanced Setup'''
'''→ UPnP'''
|Disable '''uPnP'''
|-
|8
|WiFi Name
|'''Wireless'''
|SSID (WiFi Name) to format '''NCF_0000'''
|-
|9
|WiFi Security
|'''Wireless'''
'''→ Security'''
|
* Disable '''WPS'''
* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|10
|Admin Password
|'''Management'''
'''→ Access Controls'''

'''→ Passwords'''
|
* Username: '''admin'''

* Old Password: admin (or whatever you set it to)
* New Password: your DSL password
|-
|11
|Disable Support
|'''Management'''
'''→ Access Controls'''

'''→ Accounts'''

|'''Delete/Modify Account'''
* Select '''Support''' role

* '''Disable'''
* '''Update''' (at bottom)
|-
|12
|Remote Access
|'''Management'''

'''→ Management Server'''
|
* TR-069 Client: '''Disable'''
* ACS URL: '''https://acs.ncf.ca'''
|-
|13
|System Log
|'''Management'''

'''→ System Log'''
|Configure System Log
* System Log:'''Enable'''
* Log Level: '''Debugging'''
* Display Level: '''Error'''
* Mode: '''Local'''
|-
|14
|Internet Time
|'''Management'''

'''→ Internet Time'''
|
* First NTP time server: '''Other :''' '''time.nrc.ca'''
|-
|15
|Backup Settings
|'''Management'''

'''→ Settings'''

'''→ Backup'''
|
* '''Backup''' '''Running Settings'''
* Save backup file to computer
|}

{{Template:SmartRG Routed with separate WiFi Router}}

[[Category:DSL]]
[[Category:Modems]]

=See Also=
{{Template:Back_to_the_Top}}
*[[Modem Configuration]] - Instructions for all NCF modems
*[[Modem Lights#SmartRG|About SmartRG modem lights]]
*[[:File:Changing_Wireless_Channels_on_SmartRG_SR505N.pdf|SmartRG SR505N Changing WiFi Channels]]
*[[Dynamic DNS]]
*[[Port forwarding#Port_forwarding_on_SmartRG_Modems|Port forwarding with the SmartRG SR505N]]

Hitron CODA-4680

2023-12-15T20:56:41Z

Ga928: /* Modem Logs */

<div class="ncfrightbox w-25"> {{Template:Hitron CODA-4680}} </div>

=Network Eligibility=

The Hitron CODA-4680 available from NCF has been certified by the following cable network vendors for operation on their infrastructure:
* Rogers (Ontario)

=Firmware=

'''Current certified firmware version: 7.1.1.2.2b9''' (on the Rogers cable network)

Cable network operators control what cable modems and firmware versions can be used on their networks. Operators run all cable devices and firmware versions through their own testing process, after which the device and firmware are certified for use on the cable network. After the testing and approval process of a new version of firmware for a cable device, cable network operators ''may'' then automatically upgrade all cable modems connected on their network with the latest certified firmware.

NCF does not have access to firmware that it can provide to members.

=EasyConnect Quick Setup=

When you first connect the Hitron CODA-4680, you'll be prompted to complete the Hitron EasyConnect Quick Setup. EasyConnect tests the internet connection to ensure that it is working, and will prompt you to set a Wi-Fi network name and password that you would like to use. The password you set in EasyConnect also serves as the password you will use when logging into the modem to access its configuration. You must successfully complete the EasyConnect Setup before you can use your internet connection-- if EasyConnect finds that the connection to the internet is not working, you will be unable to set a Wi-Fi network name and password.

To start Hitron EasyConnect Quick Setup:

*Connect your Hitron CODA-4680 as described in the [https://help.ncf.ca/images/a/af/Hitron_CODA-4680_Quick_Start_Guide.pdf Quick Start Guide] that came with your modem.
*Connect a device to the modem in one of two ways:
*# Plug an ethernet cable from your device's network card to any one of the LAN ports on the back of the modem, or
*# Connect a device to the modem's EasyConnect Wi-Fi network. The EasyConnect Wi-Fi network only connects your device to the modem, it will not connect your device to the internet. The EasyConnect Wi-Fi network name and password is specific to your modem, and can be found on the label on the back of the modem. It takes the form of:
*#*'''Default Wi-Fi Network:''' CODAXXXXX-EasyConnect ''(XXXXX is a series of numbers)''
*#*'''Default key:''' ZZZZZZZXXXXX ''(a series of numbers)''
*Open up a web browser on the device you connected to the modem, and browse to any website.
*The Hitron EasyConnect Quick Setup screen should automatically load in your web browser. If it does not, enter '''192.168.0.1''' in your web browser's URL bar to load the Hitron EasyConnect Quick Setup manually.
*To begin the Quick Setup, select '''Let's Go''':
[[File:Hitron EasyConnect Step1.png|thumb|550x550px|center]]
*Select '''Test Connection''' to test the modem's internet connection:
[[File:Hitron EasyConnect Step2.png|thumb|550x550px|center]]
*If the test is successful, the Quick Setup will confirm that your modem is connected to the internet. Select '''Setup Wi-Fi''' to configure the Wi-Fi network name and password you wish to use. If the test is not successful, you will not be able to provide with the Quick Setup. Check the light pattern on the Hitron COD-4680, or turn it off, reconnect the coaxial cable, and try the Quick Setup again.
[[File:Hitron EasyConnect Step3.png|thumb|550x550px|center]]
*Enter the '''Wi-Fi Network Name''' and '''Password''' you wish to use to connect to the internet. Re-enter the password to '''Confirm Password''', and select '''Confirm Setup''':
[[File:Hitron EasyConnect Step4.png|thumb|550x550px|center]]
*Verify that the displayed '''Wi-Fi Network Name''' and '''Password''' are what you entered, and select '''Complete My Setup'''. If you need to make any changes, select '''Edit'''. Note that the Quick Setup will use the same Wi-Fi Network Name on both the 2.4GHz and 5GHz bands by default, and you can change these later if you wish by accessing the modem configuration pages.
[[File:Hitron EasyConnect Step5.png|thumb|550x550px|center]]
*Select '''Close''' to complete the Quick Setup. If you your device is connected to the Hitron CODA-4680 via the default CODAXXXXX-EasyConnect Wi-Fi Network, disconnect your device from that network and reconnect to the Wi-Fi network you just named, using the password that you set.
[[File:Hitron EasyConnect Step6.png|thumb|550x550px|center]]
*You can now access the internet using the Hitron CODA-4680.

=Accessing the Configuration=

You must complete the EasyConnect Quick Setup for the Hitron CODA-4680 before you can access its configuration. If you have not completed the Quick Setup, you will be directed to it when attempting the follow the steps below.

To access the Hitron CODA-4680 configuration:
# Ensure you have successfully completed the EasyConnect Quick Setup for the modem.
# Connect a device to the modem by plugging an ethernet cable from your device into one of the LAN ports on the back of the modem, or by connecting your device to the modem over Wi-Fi.
# Open up a web browser on your connected device.
# Enter '''192.168.0.1''' in your web browser's URL bar.
# A login screen for the Hitron CODA-4680 will appear. The default username and password are case-sensitive, and are:
#* Username: '''cusadmin'''
#* Password: <the Wi-Fi network password that you configured in the Quick Setup>
# Select '''Login'''. The Status Overview screen will display.

=Modes of Operation=
# [[Hitron_CODA-4680_Routed_Configuration|Routed]] - Functions as both a modem and Wi-Fi router, which is recommended for most members. Another router can be added to extend the network, but each network must use a different subnet.
# [[Hitron_CODA-4680_Bridge_Configuration|Bridge]] - (Advanced) Functions only as a modem. A separate router is required to provide Wi-Fi.

=Factory Reset=
When you reset the CODA-4680 to its factory default settings, all user-configured settings are lost, and the modem is returned to its initial configuration state.

To factory reset the CODA-4680:
# Using a pin or pencil tip, press and hold the recessed '''RESET''' button at the back of the modem for at least 10 seconds, or
# Login to the CODA-4680 Configuration. Under '''Admin''', choose '''Device Reset''' tab, and select the '''Factory Reset''' button'''.'''

The CODA-4680 will turn off and on again, and load with its factory default settings. After performing a Factory Rese, the EasyConnect Quick Setup will have to be re-completed before the internet connection can be used.

= Modem Logs =
[[File:Docsis Event logs.png|thumb|The Docsis logs of a CODA-4680. There's no logs as the modem was reset beforehand.]]
To access the modem logs of the CODA-4680:

# Open a web browser and enter '''192.168.0.1''' into the address bar, then press enter.
# A login screen for the Hitron CODA-4680 will appear. The default username and password are case-sensitive, and are:
#* Username: '''cusadmin'''
#* Password: <the Wi-Fi network password that you configured in the Quick Setup>
# Select '''Login'''. The Status Overview screen will display.
# On the Status page, click Docsis Event
# The Docsis Event page will display the logs in a table under Docsis Logs. You can copy and paste the contents of the tables into a text file or email, which can then be sent to NCF for further troubleshooting.

=Modem Lights=

The operational status of the Hitron CODA-4680 is indicated by lights (LEDs). These LEDs indicate the status of the modem's power, downstream connection (DS), upstream connection (US), internet connectivity (@), Wi-Fi availability (2.4GHz and 5GHz), active Ethernet ports (Ethernet), active USB port (USB) and MoCA indicator.

Information is communicated by the light colour (green or blue) and state (solid, off, or flashing).

Here's a summary of how to read the lights on the Hitron CODA-4680:

[[File:Hitron_CODA-4680_Modem_Lights.png]]

= Images =
{{Template:Back_to_the_Top}}
<gallery mode="slideshow">
File:Hitron CODA-4680 Front Off.png|Hitron CODA-4680: Front
File:Hitron coda-4680 front.jpg|Hitron CODA-4680: Angled
File:Hitron CODA-4680 Back.png|Hitron CODA-4680: Back
File:Hitron CODA-4680 Diagram.png|Hitron CODA-4680: Diagram
File:Hitron CODA-4680 Back Label.png|Hitron CODA-4680: Back label
</gallery>

=See Also=
{{Template:Back_to_the_Top}}
*[[Dynamic DNS]]

[[Category:DSL]]
[[Category:Modems]]

Troubleshooting Cable

2023-08-22T17:54:54Z

Ga928: Added link to access CODA logs

This page will provide troubleshooting tips and advice if your cable internet service is experiencing problems.

== Accessing your modem's logs ==
If you're having connection issues, the cause can probably be found in the modem error logs. Here's instructions on how to access your modem logs:

* [[Hitron CODA-4680#Modem Logs|Hitron CODA-4680]]

==See also==
* NCF Cable Discussion Group - Draw on the expertise of fellow NCF members
*[[About wireless]]
*[[Speed]]
*[[Speed#How_to_do_a_speed_test|Speed test]] How to do a speed test
*[[Computer Help]]
*[[Windows_10#Broken_internet_connection|Broken internet connection on Windows 10]]

[[Category:Cable]]
[[Category:Troubleshooting]]

Hitron CODA-4680

2023-08-22T17:52:28Z

Ga928: Added section about modem logs

<div class="ncfrightbox w-25"> {{Template:Hitron CODA-4680}} </div>

=Network Eligibility=

The Hitron CODA-4680 available from NCF has been certified by the following cable network vendors for operation on their infrastructure:
* Rogers (Ontario)

=Firmware=

'''Current certified firmware version: 7.1.1.2.2b9''' (on the Rogers cable network)

Cable network operators control what cable modems and firmware versions can be used on their networks. Operators run all cable devices and firmware versions through their own testing process, after which the device and firmware are certified for use on the cable network. After the testing and approval process of a new version of firmware for a cable device, cable network operators ''may'' then automatically upgrade all cable modems connected on their network with the latest certified firmware.

NCF does not have access to firmware that it can provide to members.

=EasyConnect Quick Setup=

When you first connect the Hitron CODA-4680, you'll be prompted to complete the Hitron EasyConnect Quick Setup. EasyConnect tests the internet connection to ensure that it is working, and will prompt you to set a Wi-Fi network name and password that you would like to use. The password you set in EasyConnect also serves as the password you will use when logging into the modem to access its configuration. You must successfully complete the EasyConnect Setup before you can use your internet connection-- if EasyConnect finds that the connection to the internet is not working, you will be unable to set a Wi-Fi network name and password.

To start Hitron EasyConnect Quick Setup:

*Connect your Hitron CODA-4680 as described in the [https://help.ncf.ca/images/a/af/Hitron_CODA-4680_Quick_Start_Guide.pdf Quick Start Guide] that came with your modem.
*Connect a device to the modem in one of two ways:
*# Plug an ethernet cable from your device's network card to any one of the LAN ports on the back of the modem, or
*# Connect a device to the modem's EasyConnect Wi-Fi network. The EasyConnect Wi-Fi network only connects your device to the modem, it will not connect your device to the internet. The EasyConnect Wi-Fi network name and password is specific to your modem, and can be found on the label on the back of the modem. It takes the form of:
*#*'''Default Wi-Fi Network:''' CODAXXXXX-EasyConnect ''(XXXXX is a series of numbers)''
*#*'''Default key:''' ZZZZZZZXXXXX ''(a series of numbers)''
*Open up a web browser on the device you connected to the modem, and browse to any website.
*The Hitron EasyConnect Quick Setup screen should automatically load in your web browser. If it does not, enter '''192.168.0.1''' in your web browser's URL bar to load the Hitron EasyConnect Quick Setup manually.
*To begin the Quick Setup, select '''Let's Go''':
[[File:Hitron EasyConnect Step1.png|thumb|550x550px|center]]
*Select '''Test Connection''' to test the modem's internet connection:
[[File:Hitron EasyConnect Step2.png|thumb|550x550px|center]]
*If the test is successful, the Quick Setup will confirm that your modem is connected to the internet. Select '''Setup Wi-Fi''' to configure the Wi-Fi network name and password you wish to use. If the test is not successful, you will not be able to provide with the Quick Setup. Check the light pattern on the Hitron COD-4680, or turn it off, reconnect the coaxial cable, and try the Quick Setup again.
[[File:Hitron EasyConnect Step3.png|thumb|550x550px|center]]
*Enter the '''Wi-Fi Network Name''' and '''Password''' you wish to use to connect to the internet. Re-enter the password to '''Confirm Password''', and select '''Confirm Setup''':
[[File:Hitron EasyConnect Step4.png|thumb|550x550px|center]]
*Verify that the displayed '''Wi-Fi Network Name''' and '''Password''' are what you entered, and select '''Complete My Setup'''. If you need to make any changes, select '''Edit'''. Note that the Quick Setup will use the same Wi-Fi Network Name on both the 2.4GHz and 5GHz bands by default, and you can change these later if you wish by accessing the modem configuration pages.
[[File:Hitron EasyConnect Step5.png|thumb|550x550px|center]]
*Select '''Close''' to complete the Quick Setup. If you your device is connected to the Hitron CODA-4680 via the default CODAXXXXX-EasyConnect Wi-Fi Network, disconnect your device from that network and reconnect to the Wi-Fi network you just named, using the password that you set.
[[File:Hitron EasyConnect Step6.png|thumb|550x550px|center]]
*You can now access the internet using the Hitron CODA-4680.

=Accessing the Configuration=

You must complete the EasyConnect Quick Setup for the Hitron CODA-4680 before you can access its configuration. If you have not completed the Quick Setup, you will be directed to it when attempting the follow the steps below.

To access the Hitron CODA-4680 configuration:
# Ensure you have successfully completed the EasyConnect Quick Setup for the modem.
# Connect a device to the modem by plugging an ethernet cable from your device into one of the LAN ports on the back of the modem, or by connecting your device to the modem over Wi-Fi.
# Open up a web browser on your connected device.
# Enter '''192.168.0.1''' in your web browser's URL bar.
# A login screen for the Hitron CODA-4680 will appear. The default username and password are case-sensitive, and are:
#* Username: '''cusadmin'''
#* Password: <the Wi-Fi network password that you configured in the Quick Setup>
# Select '''Login'''. The Status Overview screen will display.

=Modes of Operation=
# [[Hitron_CODA-4680_Routed_Configuration|Routed]] - Functions as both a modem and Wi-Fi router, which is recommended for most members. Another router can be added to extend the network, but each network must use a different subnet.
# [[Hitron_CODA-4680_Bridge_Configuration|Bridge]] - (Advanced) Functions only as a modem. A separate router is required to provide Wi-Fi.

=Factory Reset=
When you reset the CODA-4680 to its factory default settings, all user-configured settings are lost, and the modem is returned to its initial configuration state.

To factory reset the CODA-4680:
# Using a pin or pencil tip, press and hold the recessed '''RESET''' button at the back of the modem for at least 10 seconds, or
# Login to the CODA-4680 Configuration. Under '''Admin''', choose '''Device Reset''' tab, and select the '''Factory Reset''' button'''.'''

The CODA-4680 will turn off and on again, and load with its factory default settings. After performing a Factory Rese, the EasyConnect Quick Setup will have to be re-completed before the internet connection can be used.

= Modem Logs =
[[File:Docsis Event logs.png|thumb|The Docsis logs of a CODA-4680. There's no logs as the modem was reset beforehand.]]
To access the modem logs of the CODA-4680:

# Open a web browser and enter '''192.168.0.1'''
# A login screen for the Hitron CODA-4680 will appear. The default username and password are case-sensitive, and are:
#* Username: '''cusadmin'''
#* Password: <the Wi-Fi network password that you configured in the Quick Setup>
# Select '''Login'''. The Status Overview screen will display.
# On the Status page, click Docsis Event
# The Docsis Event page will display the logs in a table under Docsis Logs. You can copy and paste the contents of the tables into a text file or email, which can then be sent to NCF for further troubleshooting.

=Modem Lights=

The operational status of the Hitron CODA-4680 is indicated by lights (LEDs). These LEDs indicate the status of the modem's power, downstream connection (DS), upstream connection (US), internet connectivity (@), Wi-Fi availability (2.4GHz and 5GHz), active Ethernet ports (Ethernet), active USB port (USB) and MoCA indicator.

Information is communicated by the light colour (green or blue) and state (solid, off, or flashing).

Here's a summary of how to read the lights on the Hitron CODA-4680:

[[File:Hitron_CODA-4680_Modem_Lights.png]]

= Images =
{{Template:Back_to_the_Top}}
<gallery mode="slideshow">
File:Hitron CODA-4680 Front Off.png|Hitron CODA-4680: Front
File:Hitron coda-4680 front.jpg|Hitron CODA-4680: Angled
File:Hitron CODA-4680 Back.png|Hitron CODA-4680: Back
File:Hitron CODA-4680 Diagram.png|Hitron CODA-4680: Diagram
File:Hitron CODA-4680 Back Label.png|Hitron CODA-4680: Back label
</gallery>

=See Also=
{{Template:Back_to_the_Top}}
*[[Dynamic DNS]]

[[Category:DSL]]
[[Category:Modems]]

File:Docsis Event logs.png

2023-08-22T17:50:03Z

Ga928:

Displays the Doscis Event Logs of a CODA 4680.

Template:Speed Test

2023-08-03T15:00:33Z

Ga928:

[[File:NCF_Speedtest_Go.png|right|thumb|424x424px|[http://speedtest.ncf.ca/ speedtest.ncf.ca].]]
To find the [[Speed|speed]] of your internet connection, try a speed test website and wait for the test to complete. Ideal test conditions are:
# A proper test of your connection should use a wired Ethernet connection.
#* If you test both '''Ethernet''' and [[WiFi]] and find a significant difference in speed then that is due to the losses and [[WiFi#Interference|interference involved in Wi-Fi]].
# With only one device on your network using the internet connection.
# With background internet applications and processes like cloud services (for example, iCloud, Google Drive or torrents) stopped.
# With only the tab for the speed test open in your web browser.
It is normal for the download speed to be much faster than the upload speed. This is intentional, so that you are able to download big files quickly. Normal, good results for 6 Mbps service would be something like 5.2 Mbps download, and about 600 Kbps upload.

If your results are not as good as you would expect, try [[Troubleshooting]] DSL or [[Troubleshooting Cable]] for ideas on what to check to improve the performance of your connection.

'''Speed tests''':

*[http://speedtest.ncf.ca/ NCF Speed Test]
*[http://www.speedtest.net Speedtest.net]
*[http://speedtest.primus.ca/ Primus Internet Speed Test]
*[http://www.speakeasy.net/speedtest/ SpeakEasy Speed Test]
*[http://www.meter.net/ Meter.net Speed Test]
*[http://speedof.me/ Speedof.Me Speed Test]
*[http://www.bandwidthplace.com/ Bandwidth Place Speed Test]
*[http://performance.cira.ca/ Cira Performance Test]
*[https://fast.com/ Netflix-operated Speed Test]
*[https://testmy.net/auto Automatic Speed test]

'''Note:''' Because different test servers are located in different geographical places their results are not comparable to each other and testing the same connection on different speed tests will provide different results. If you use a speed test to monitor your connection over time, then always use the same test.

Template:Speed Test

2023-08-03T15:00:10Z

Ga928:

[[File:NCF_Speedtest_Go.png|right|thumb|424x424px|[http://speedtest.ncf.ca/ speedtest.ncf.ca].]]
To find the [[Speed|speed]] of your internet connection, try a speed test website and wait for the test to complete. Ideal test conditions are:
# A proper test of your connection should use a wired Ethernet connection.
#* If you test both '''Ethernet''' and [[WiFi]] and find a significant difference in speed then that is due to the losses and [[WiFi#Interference|interference involved in Wi-Fi]].
# With only one device on your network using the internet connection.
# With background internet applications and processes like cloud services (for example, iCloud, Google Drive or torrents) stopped.
# With only the tab for the speed test open in your web browser.
It is normal for the download speed to be much faster than the upload speed. This is intentional, so that you are able to download big files quickly. Normal, good results for 6 Mbps service would be something like 5.2 Mbps download, and about 600 Kbps upload.

If your results are not as good as you would expect, try [[Troubleshooting]] DSL or [[Troubleshooting Cable]] for ideas on what to check to improve the performance of your connection.

'''Speed tests''':

*[http://speedtest.ncf.ca/ NCF Speed Test]
*[http://www.speedtest.net Speedtest.net]
*[http://speedtest.primus.ca/ Primus Internet Speed Test]
*[http://www.speakeasy.net/speedtest/ SpeakEasy Speed Test]
*[http://www.meter.net/ Meter.net Speed Test]
*[http://speedof.me/ Speedof.Me Speed Test]
*[http://www.bandwidthplace.com/ Bandwidth Place Speed Test]
*[http://performance.cira.ca/ Cira Performance Test]
*[https://fast.com/ Netflix-operated Speed Test]
*https://testmy.net/auto Automatic Speed test]

'''Note:''' Because different test servers are located in different geographical places their results are not comparable to each other and testing the same connection on different speed tests will provide different results. If you use a speed test to monitor your connection over time, then always use the same test.

Template:DSL Modems for Sale

2023-06-21T20:27:58Z

Ga928:

{| class="wikitable"
|+DSL Modems for Sale
!Modem
!Condition
!DSL Type
!WiFi
!Warranty
!Costs
|-
|SmartRG SR516ac
|Refurbished
|VDSL / ADSL
|Yes, WiFi AC
|90 days
|$ 65.00 + HST
|-
|Ovislink OV935WVA
|New
|VDSL / ADSL
|Yes, WiFi AC
|1 year
|$ 130.00 + HST
|-
|Ovislink OV804WVA
|New
|VDSL / ADSL
|Yes, WiFi AC
|1 year
|$ 110.00 + HST
|-
|Ovislink OV501GF
|New
|VDSL / ADSL
|No WiFi
|1 year
|$ 80.00 + HST
|-
|VDSL with WiFi AC*
|Refurbished
|VDSL / ADSL
|Yes / WiFi AC
|90 days
|$ 40.00 + HST
|-
|VDSL with WiFi N or older*
|Refurbished
|VDSL / ADSL
|Yes / WiFi N or older
|90 days
|$ 30.00 + HST
|-
|VDSL*
|Refurbished
|VDSL / ADSL
|No
|90 days
|$ 25.00 + HST
|-
|ADSL with WiFi*
|Refurbished
|ADSL
|Yes
|90 days
|$ 20.00 + HST
|-
|ADSL*
|Refurbished
|ADSL
|No
|90 days
|$ 10.00 + HST
|-
| colspan="6" align="left" | * Refurbished modems are subject to availability.

'''Notes:'''

- Modems may be returned for a full refund within 30 days of purchase. To be eligible for refund:<br>
New modems must be returned in good and working condition, in original packaging, and including all cables.<br>
Refurbished modems must be returned with all accompanying cables.

- Refurbished modems are fully tested by NCF.
|}

Template:DSL Modems for Sale

2023-06-20T15:02:36Z

Ga928:

{| class="wikitable"
|+DSL Modems for Sale
!Modem
!Condition
!DSL Type
!WiFi
!Warranty
!Costs
|-
|SmartRG SR516ac
|Refurbished
|VDSL / ADSL
|Yes, WiFi AC
|90 days
|$ 85.00 + HST
|-
|Ovislink OV935WVA
|New
|VDSL / ADSL
|Yes, WiFi AC
|1 year
|$ 130.00 + HST
|-
|Ovislink OV804WVA
|New
|VDSL / ADSL
|Yes, WiFi AC
|1 year
|$ 110.00 + HST
|-
|Ovislink OV501GF
|New
|VDSL / ADSL
|No WiFi
|1 year
|$ 80.00 + HST
|-
|VDSL with WiFi AC*
|Refurbished
|VDSL / ADSL
|Yes / WiFi AC
|90 days
|$ 40.00 + HST
|-
|VDSL with WiFi N or older*
|Refurbished
|VDSL / ADSL
|Yes / WiFi N or older
|90 days
|$ 30.00 + HST
|-
|VDSL*
|Refurbished
|VDSL / ADSL
|No
|90 days
|$ 25.00 + HST
|-
|ADSL with WiFi*
|Refurbished
|ADSL
|Yes
|90 days
|$ 20.00 + HST
|-
|ADSL*
|Refurbished
|ADSL
|No
|90 days
|$ 10.00 + HST
|-
| colspan="6" align="left" | * Refurbished modems are subject to availability.

'''Notes:'''

- Modems may be returned for a full refund within 30 days of purchase. To be eligible for refund:<br>
New modems must be returned in good and working condition, in original packaging, and including all cables.<br>
Refurbished modems must be returned with all accompanying cables.

- Refurbished modems are fully tested by NCF.
|}

Questions Suggestions Problèmes FR

2023-04-17T16:18:45Z

Ga928:

[[Questions_Suggestions_Complaints|English Version]]

== Questions ou Suggestions? ==
Le Libertel de la Capitale nationale est un organisme sans but lucratif qui offre une solution de rechange aux fournisseurs Internet commerciaux. Depuis 1992, nous avons servi plus de 100 000 membres à l'échelle locale.

Nous croyons que tous les résidents de la Capitale nationale devraient avoir accès à des services Internet abordables et de qualité supérieure, et qu'ils devraient comprendre comment utiliser Internet et naviguer en toute sécurité. Nous sommes une entreprise sociale. Nous investissons dans la bande passante et les services communautaires, et nous maintenons les prix les plus bas possible tout en assurant notre pérennité.

Le Libertel propose un forfait DSL à une vitesse pouvant atteindre 50 Mbps et à utilisation illimitée. Nous offrons aussi un service de courriel gratuit géré ici même dans la région, un service de base d'hébergement de sites Web, des ateliers de formation et un service Internet à ligne commutée. Les membres du personnel offrent un soutien technique primé et sont épaulés par des bénévoles dévoués. Les membres peuvent ainsi obtenir des réponses à leurs questions sur un large éventail d'enjeux liés à l'informatique et à Internet.

En 2016, nous avons lancé le Fonds d'accès communautaire. Quelque 32 000 locataires de Logement communautaire d'Ottawa bénéficient d'un forfait Internet à utilisation illimitée à un prix très abordable.

Depuis sa fondation, le Libertel compte sur l'entraide entre les membres. Si vous avez une question, une préoccupation, une suggestion ou une idée, veuillez nous en faire part!

Service d'assistance technique : [Mailto:support@ncf.ca support@ncf.ca]

Luke Deschenes, gestionnaire des services : [Mailto:opsdev@ncf.ca opsdev@ncf.ca]

Shelley Robinson, directrice générale : [Mailto:shelley@ncf.ca shelley@ncf.ca]

Anis Hanna, président du conseil d'administration : [Mailto:chair@ncf.ca chair@ncf.ca]

== Comment formuler une plainte au sujet du service Internet offert par le Libertel? ==
Nous vous suggérons tout d'abord de communiquer avec les analystes du service d'assistance technique par courriel à l'adresse [mailto:support@ncf.ca support@ncf.ca] ou en composant le [tel:613-721-1773 613-721-1773], poste 0. Si vous laissez un message vocal, un membre de l'équipe vous contactera sans tarder.

Si l'intervention du service d'assistance technique ne règle pas le problème, veuillez soumettre votre plainte au gestionnaire des services, Luke Deschenes ([mailto:opsdev@ncf.ca opsdev@ncf.ca] ou [Tel:613-721-1773 613-721-1773] poste 1107) ou à la directrice générale, Shelley Robinson ([mailto:shelley@ncf.ca shelley@ncf.ca] ou [tel:613-721-1773 613-721-1773], poste 1001).

Si la solution proposée ne vous convient toujours pas, vous pouvez communiquer avec la Commission des plaintes relatives aux services de télécom-télévision en consultant le site Web [https://www.ccts-cprst.ca/ www.ccts-cprst.ca] ou en composant le numéro sans frais [Tel:1-888-221-1687 1-888-221-1687].

== C'est quoi le CPRST? ==
'''Commission des plaintes relatives aux services de télécom-télévision (CPRST)''': La CPRST est un organisme indépendant ayant pour mandat de régler les plaintes des particuliers et des petites entreprises de détail relatives aux services de télécommunication et de télévision. Si vous avez une plainte à formuler concernant vos services — que ce soit le service téléphonique, le service sans fil, le service Internet ou de télévision, vous devez d'abord tenter de la régler directement auprès de votre fournisseur de services. Si vous l'avez fait et que vous n'êtes pas parvenu à régler la plainte de manière satisfaisante, la CPRST pourrait vous aider sans frais. Pour en savoir davantage sur la CPRST, vous pouvez consulter son site Web à [https://www.ccts-cprst.ca/ www.ccts-cprst.ca], ou composer le numéro sans frais [Tel:1-888-221-1687 1-888-221-1687].

[[File:CCTS_EN.png|alt=CCTS English Website|frame|left|[https://www.ccts-cprst.ca/ CCTS English Website]]][[File:CCTS_FR.png|alt=CCTS French Website|frame|center|[https://www.ccts-cprst.ca/fr/ CCTS French Website]]]

[[Category:Policy and Procedures]]

Questions Suggestions Complaints

2023-04-17T16:17:58Z

Ga928: Updated contact info

[[Questions Suggestions Problèmes FR|Version française]]

== Questions or Suggestions ==
National Capital FreeNet is a local, not-for-profit alternative to commercial internet service providers. Since 1992 we have served more than 100,000 members.

We believe that everyone in Canada's National Capital Region should have access to the internet, meaning they can afford a high-quality connection, understand how to use it, and feel safe online. As a social enterprise, we invest in bandwidth and community services, keeping prices as low as we can while staying sustainable.

We sell high speed DSL up to 50 mbps speed with unlimited usage, offer free locally-hosted email, basic web hosting, skills workshops, and dial-up. In addition to our staff support, we have an award-winning volunteer-driven Help Desk so our members can ask questions about a range of internet and computer-related issues.

In 2016 we launched our Community Access Fund, including a low-cost unlimited usage internet package for 32,000 Ottawa Community Housing tenants.

We were founded with a value of members helping members. If you have a question, concern, suggestion or idea for NCF please let us know!

HelpDesk: [Mailto:support@ncf.ca support@ncf.ca]

Luke Deschenes, HelpDesk and Service Excellence Manager: [Mailto:opsdev@ncf.ca opsdev@ncf.ca]

Shelley Robinson, Executive Director: [Mailto:shelley@ncf.ca shelley@ncf.ca]

Anis Hanna, Chair of the Board of Directors: [Mailto:chair@ncf.ca chair@ncf.ca]
[[Category:Policy and Procedures]]

== I have a complaint about my internet service with NCF, what do I do? ==
The first thing we suggest is that you contact our HelpDesk, either by emailing [mailto:support@ncf.ca support@ncf.ca] or calling [tel:613-721-1773 613-721-1773] ext. 0 and either speaking with one of our HelpDesk Analysts or leaving a voicemail and someone will follow back up with you shortly.

If you're not satisfied, please feel free to contact our HelpDesk and Service Excellence Manager Luke Deschenes by emailing [Mailto:opsdev@ncf.ca opsdev@ncf.ca] calling [Tel:613-721-1773 613-721-1773] ext.1107 or Executive Director Shelley Robinson by emailing [mailto:xecdir@ncf.ca execdir@ncf.ca] or calling [Tel:613-721-1773 (613) 721-1773] ext. 1001.

If we are not able to resolve your issue, you can contact the Commission for Complaints for Telecom-television Services (CCTS) via its [https://www.ccts-cprst.ca/ website] or call toll-free to [Tel:1-888-221-1687 1-888-221-1687].

== What is the CCTS? ==
'''Commission for Complaints for Telecom-television Services (CCTS)''': CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

[[File:CCTS_EN.png|alt=CCTS English Website|frame|left|[https://www.ccts-cprst.ca/ CCTS English Website]]][[File:CCTS_FR.png|alt=CCTS French Website|frame|center|[https://www.ccts-cprst.ca/fr/ CCTS French Website]]]