Support - User contributions [en]

Payments and Donations

2021-12-29T17:09:57Z

Gc469:

<div class="ncfrightbox"> {{Template:My Account Options}} </div>
= Credit Card (Visa / Mastercard / American Express) =
== Online - One-time Payments ==
{{Template:Back to the Top}}
1. Login to the NCF [https://start.ncf.ca StartPage] using your member ID and password.

2. Under the Account section, choose [https://www.ncf.ca/main/base/pay/member/cc/en/ Make a Payment].

3. Fill in the requested information (your name as it is displayed on your card, credit card number, expiry date, and 3-digit CIV, payment or donation amount, and any additional email address you want to email your transaction receipt to).
[[File:CC Payment Form.PNG|alt=Credit Card Payment Form|thumb|Credit Card Payment Form|none]]

4. Choose Pay. You'll receive a confirmation that the transaction was successful, along with a transaction number and receipt sent to you by email.

[[Category:Billing]]
[[Category:Account & Membership]]

== Online - Automatic Payment ==
1. Login to the NCF [https://start.ncf.ca StartPage] using your member ID and password.

2. Under the Account section, choose [https://www.ncf.ca/main/base/billing/payment/member/view/ Update Payment Information].

3. Click Add Payment Method and fill in the requested information to setup automatic payments.
== By Phone ==
{{Template:Back to the Top}}
You can pay via credit card over the phone. Our HelpDesk hours are 10:00am-7:00pm from Monday to Friday, and 10am-5pm on Saturdays. Please have the following information handy when you call [tel:613-721-1773 613-721-1773] ext. 0:
# Your NCF member ID (e.g. ab123)
# Your VISA, MasterCard or AMEX card number
# Your card's expiry date
# Your card's CIV number (the 3 digits typically on the back of the card).
# Your name as it appears on the card
# Whether you want your card card to be charged for one-time or recurring payments/donations

= Debit or Cash =
You can make a debit or cash payment or donation in person at the NCF Office. Our office hours can be found at https://www.ncf.ca/en/contact/

= Cheque or Money Order =
{{Template:Back to the Top}}
Please make the cheque or money order payable to '''NCF''' or '''National Capital FreeNet''', and include your name and member ID (e.g. ab123) with the cheque in the envelope.

You can mail it to the NCF office or drop it off at our office in person. Our contact information and hours of operation can be found at https://www.ncf.ca/en/contact/

= Interac E-Transfer =
{{Template:Back to the Top}}
You can make a payment or donation by '''Interac e-transfer''':
* Send Interac e-transfers to '''etransfer@ncf.ca'''
* No security question is required.
** '''Note:''' If your bank does not allow you to send e-transfers without a security question, set a security question and answer and communicate that with the NCF HelpDesk
* Include your member ID as a message/ comment with the etransfer: '''aa000'''
Your payment will be applied to your NCF account within one business day of receiving it.

= Pre-Authorized Debit (PAD)=
{{Template:Back to the Top}}
You can make monthly payments or donations with pre-authorized debit (PAD). To set-up PAD, we require the following information from your banking institution:
* Transit Number - 5 digits
* Institution Number - 3 digits
* Account Number - 6 to 12 digits
To set-up PAD, you can call our HelpDesk at 613-721-1773 ext. 0 with the information above. Our hours of operation can be found at https://www.ncf.ca/en/contact/

'''Note:''' PAD payments cannot be used as a first payment for service activation or hardware.

Payments and Donations

2021-12-29T17:09:14Z

Gc469: Removed hard coded office hours and linked to contact us page

<div class="ncfrightbox"> {{Template:My Account Options}} </div>
= Credit Card (Visa / Mastercard / American Express) =
== Online - One-time Payments ==
{{Template:Back to the Top}}
1. Login to the NCF [https://start.ncf.ca StartPage] using your member ID and password.

2. Under the Account section, choose [https://www.ncf.ca/main/base/pay/member/cc/en/ Make a Payment].

3. Fill in the requested information (your name as it is displayed on your card, credit card number, expiry date, and 3-digit CIV, payment or donation amount, and any additional email address you want to email your transaction receipt to).
[[File:CC Payment Form.PNG|alt=Credit Card Payment Form|thumb|Credit Card Payment Form|none]]

4. Choose Pay. You'll receive a confirmation that the transaction was successful, along with a transaction number and receipt sent to you by email.

[[Category:Billing]]
[[Category:Account & Membership]]

== Online - Automatic Payment ==
1. Login to the NCF [https://start.ncf.ca StartPage] using your member ID and password.

2. Under the Account section, choose [https://www.ncf.ca/main/base/billing/payment/member/view/ Update Payment Information].

3. Click Add Payment Method and fill in the requested information to setup automatic payments.
== By Phone ==
{{Template:Back to the Top}}
You can pay via credit card over the phone. Our HelpDesk hours are 10:00am-7:00pm from Monday to Friday, and 10am-5pm on Saturdays. Please have the following information handy when you call [tel:613-721-1773 613-721-1773] ext. 0:
# Your NCF member ID (e.g. ab123)
# Your VISA, MasterCard or AMEX card number
# Your card's expiry date
# Your card's CIV number (the 3 digits typically on the back of the card).
# Your name as it appears on the card
# Whether you want your card card to be charged for one-time or recurring payments/donations

= Debit or Cash =
You can make a debit or cash payment or donation in person at the NCF Office. Our office hours can be found at https://www.ncf.ca/en/contact/

= Cheque or Money Order =
{{Template:Back to the Top}}
Please make the cheque or money order payable to '''NCF''' or '''National Capital FreeNet''', and include your name and member ID (e.g. ab123) with the cheque in the envelope.

You can mail it to the NCF office or drop it off at our office in person. Our contact information and hours of operation can be found at https://www.ncf.ca/en/contact/

= Interac E-Transfer =
{{Template:Back to the Top}}
You can make a payment or donation by '''Interac e-transfer''':
* Send Interac e-transfers to '''etransfer@ncf.ca'''
* No security question is required.
** '''Note:''' If your bank does not allow you to send e-transfers without a security question, set a security question and answer and communicate that with the NCF HelpDesk
* Include your member ID as a message/ comment with the etransfer: '''aa000'''
Your payment will be applied to your NCF account within one business day of receiving it.

= Pre-Authorized Debit (PAD)=
{{Template:Back to the Top}}
You can make monthly payments or donations with pre-authorized debit (PAD). To set-up PAD, we require the following information from your banking institution:
* Transit Number - 5 digits
* Institution Number - 3 digits
* Account Number - 6 to 12 digits
To set-up PAD, you can call our HelpDesk at 613-721-1773 ext. 0 with the information above. Our contact information can be found at https://www.ncf.ca/en/contact/

'''Note:''' PAD payments cannot be used as a first payment for service activation or hardware.

SmartRG SR516ac Routed Configuration

2021-12-20T17:05:03Z

Gc469:

<div class="ncfrightbox w-25"> {{Template:SmartRG SR516ac}} </div>

=with WiFi=
{{Template:SmartRG Config Options}}

{| class="wikitable mw-collapsible"
|+Steps to Configure SR516ac for Routed Operation
!
!Steps
!Menu Navigation
!Parameters
|-
|1
|Log into Modem
|<nowiki>http://192.168.1.1</nowiki>

'''→ Manage Gateway (Advanced)'''
|User Name: '''admin'''

Password: '''admin'''
|-
|2
|WAN Cleanup
|'''Advanced Setup'''
'''→ WAN Service'''
|Remove everything from the '''WAN''' Service Table
|-
|3
|Enable ADSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ ATM Interface'''
|Remove '''atm0''' from the table
Add ATM: vpi:'''0''' vci:'''35'''
DSL Latency: '''FAST''' and '''INTERLEAVED'''
|-
|4
|Enable VDSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ PTM Interface'''
|Remove '''ptm0''' from the table
Add PTM:
DSL Latency: '''FAST''' and '''INTERLEAVED'''
|-
|5
|Configure ADSL
|'''Advanced Setup'''
'''→ WAN Service'''
|Add '''atm0/(4_0_35)''' PPPoE (pppoe_4_0_35)
* Network Protocol Selection: '''IPv4 and IPv6 (Dual Stack)'''

* PPPoE username: your DSL username

* PPPoE password: your DSL password

* Enable '''Firewall'''

* Enable '''NAT'''

* Disable '''SIP'''
|-
|6
|Configure VDSL
|'''Advanced Setup'''
'''→ WAN Service'''
|Add '''ptm0/(4_1_1)''' PPPoE(pppoe_4_1_1.35)
* 802.1P Priority:'''1'''

* 802.1Q VLAN:'''35'''

* Network Protocol Selection: '''IPv4 and IPv6 (Dual Stack)'''

* PPPoE username: your DSL username

* PPPoE password: your DSL password

* Enable '''Firewall'''

* Enable '''NAT'''

* Disable '''SIP'''
|-
|7
|UPnP
|'''Advanced Setup'''
'''→ UPnP'''
|Disable '''uPnP'''
|-
|8
|WiFi 5GHz Name
|'''Wireless'''
'''→ 5 GHz Band'''

|SSID (WiFi Name) to format '''NCF_0000'''
|-
|9
|WiFi 5 GHz Security
|'''Wireless'''
'''→ 5 GHz Band'''

'''→''' '''Security'''
|
* Disable '''WPS'''
* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|10
|WiFi 2.4 GHz Name
|'''Wireless'''
'''→ 2.4 GHz Band'''
|SSID (WiFi Name) to format '''NCF_0000'''
|-
|11
|WiFi 2.4 GHz Security
|'''Wireless'''
'''→ 2.4 GHz Band'''

'''→''' '''Security'''
|
* Disable '''WPS'''
* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|12
|Admin Password
|'''Management'''
'''→ Access Controls'''

'''→ Passwords'''
|
* Username: '''admin'''

* Old Password: admin (or whatever you set it to)
* New Password: your DSL password
|-
|13
|Disable Support
|'''Management'''
'''→ Access Controls'''

'''→ Accounts'''

|'''Delete/Modify Account'''
* Select '''Support''' role

* '''Disable'''
* '''Update''' (at bottom)
|-
|14
|Remote Access
|'''Management'''

'''→ Management Server'''
|
* TR-069 Client: '''Disable'''
* ACS URL: '''https://acs.ncf.ca'''
|-
|15
|System Log
|'''Management'''

'''→ System Log'''
|Configure System Log
* System Log:'''Enable'''
* Log Level: '''Debugging'''
* Display Level: '''Error'''
* Mode: '''Local'''
|-
|16
|Internet Time
|'''Management'''

'''→ Internet Time'''
|
* First NTP time server: '''Other :''' '''time.nrc.ca'''
* Select '''(GMT - 5:00) Eastern Time'''
|-
|17
|Backup Settings
|'''Management'''

'''→ Settings'''

'''→ Backup'''
|
* '''Backup''' '''Running Settings'''
* Save backup file to computer
|}

{{Template:SmartRG Routed with separate WiFi Router}}

[[Category:DSL]]
[[Category:Modems]]

=See Also=
{{Template:Back_to_the_Top}}
*[[Modem Configuration]] - Instructions for all NCF modems
*[[Modem Lights#SmartRG|About SmartRG modem lights]]
*[[:File:Changing_Wireless_Channels_on_SmartRG_SR505N.pdf|SmartRG SR505N Changing WiFi Channels]]
*[[Dynamic DNS]]
*[[Port forwarding#Port_forwarding_on_SmartRG_Modems|Port forwarding with the SmartRG SR505N]]

SmartRG SR516ac Routed Configuration

2021-12-20T17:02:59Z

Gc469:

<div class="ncfrightbox w-25"> {{Template:SmartRG SR516ac}} </div>

=with WiFi=
{{Template:SmartRG Config Options}}

{| class="wikitable mw-collapsible"
|+Steps to Configure SR516ac for Routed Operation
!
!Steps
!Menu Navigation
!Parameters
|-
|1
|Log into Modem
|<nowiki>http://192.168.1.1</nowiki>

'''→ Manage Gateway (Advanced)'''
|User Name: '''admin'''

Password: '''admin'''
|-
|2
|WAN Cleanup
|'''Advanced Setup'''
'''→ WAN Service'''
|Remove everything from the '''WAN''' Service Table
|-
|3
|Enable ADSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ ATM Interface'''
|Add ATM: vpi:'''0''' vci:'''35'''
DSL Latency: '''FAST''' and '''INTERLEAVED'''
|-
|4
|Enable VDSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ PTM Interface'''
|Remove '''ptm0''' with '''Path0'''
Add PTM:
DSL Latency: '''FAST''' and '''INTERLEAVED'''
|-
|5
|Configure ADSL
|'''Advanced Setup'''
'''→ WAN Service'''
|Add '''atm0/(4_0_35)''' PPPoE (pppoe_4_0_35)
* Network Protocol Selection: '''IPv4 and IPv6 (Dual Stack)'''

* PPPoE username: your DSL username

* PPPoE password: your DSL password

* Enable '''Firewall'''

* Enable '''NAT'''

* Disable '''SIP'''
|-
|6
|Configure VDSL
|'''Advanced Setup'''
'''→ WAN Service'''
|Add '''ptm0/(4_1_1)''' PPPoE(pppoe_4_1_1.35)
* 802.1P Priority:'''1'''

* 802.1Q VLAN:'''35'''

* Network Protocol Selection: '''IPv4 and IPv6 (Dual Stack)'''

* PPPoE username: your DSL username

* PPPoE password: your DSL password

* Enable '''Firewall'''

* Enable '''NAT'''

* Disable '''SIP'''
|-
|7
|UPnP
|'''Advanced Setup'''
'''→ UPnP'''
|Disable '''uPnP'''
|-
|8
|WiFi 5GHz Name
|'''Wireless'''
'''→ 5 GHz Band'''

|SSID (WiFi Name) to format '''NCF_0000'''
|-
|9
|WiFi 5 GHz Security
|'''Wireless'''
'''→ 5 GHz Band'''

'''→''' '''Security'''
|
* Disable '''WPS'''
* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|10
|WiFi 2.4 GHz Name
|'''Wireless'''
'''→ 2.4 GHz Band'''
|SSID (WiFi Name) to format '''NCF_0000'''
|-
|11
|WiFi 2.4 GHz Security
|'''Wireless'''
'''→ 2.4 GHz Band'''

'''→''' '''Security'''
|
* Disable '''WPS'''
* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|12
|Admin Password
|'''Management'''
'''→ Access Controls'''

'''→ Passwords'''
|
* Username: '''admin'''

* Old Password: admin (or whatever you set it to)
* New Password: your DSL password
|-
|13
|Disable Support
|'''Management'''
'''→ Access Controls'''

'''→ Accounts'''

|'''Delete/Modify Account'''
* Select '''Support''' role

* '''Disable'''
* '''Update''' (at bottom)
|-
|14
|Remote Access
|'''Management'''

'''→ Management Server'''
|
* TR-069 Client: '''Disable'''
* ACS URL: '''https://acs.ncf.ca'''
|-
|15
|System Log
|'''Management'''

'''→ System Log'''
|Configure System Log
* System Log:'''Enable'''
* Log Level: '''Debugging'''
* Display Level: '''Error'''
* Mode: '''Local'''
|-
|16
|Internet Time
|'''Management'''

'''→ Internet Time'''
|
* First NTP time server: '''Other :''' '''time.nrc.ca'''
* Select '''(GMT - 5:00) Eastern Time'''
|-
|17
|Backup Settings
|'''Management'''

'''→ Settings'''

'''→ Backup'''
|
* '''Backup''' '''Running Settings'''
* Save backup file to computer
|}

{{Template:SmartRG Routed with separate WiFi Router}}

[[Category:DSL]]
[[Category:Modems]]

=See Also=
{{Template:Back_to_the_Top}}
*[[Modem Configuration]] - Instructions for all NCF modems
*[[Modem Lights#SmartRG|About SmartRG modem lights]]
*[[:File:Changing_Wireless_Channels_on_SmartRG_SR505N.pdf|SmartRG SR505N Changing WiFi Channels]]
*[[Dynamic DNS]]
*[[Port forwarding#Port_forwarding_on_SmartRG_Modems|Port forwarding with the SmartRG SR505N]]

Template:SmartRG SR808ac

2021-12-16T22:02:00Z

Gc469: Updated links

<div class="ncfbox ncfboxborder">
<div class="ncfboxtitle ncfcenter">SmartRG SR808ac</div>
<div class="ncfboxcontents">
<div class="ncfcenter">
[[File:SmartRG_SR808ac_Front.png|border|x120px|SmartRG SR808ac Front]] [[File:SmartRG_SR808ac_Back.png|border|x120px|SmartRG SR808ac Back]]
</div>
Sold from April 2021
* [[SmartRG SR808ac|Home]]
* [[SmartRG SR808ac|Bridge Configuration]]
* [[SmartRG SR808ac|Changing Wireless Channels]]
* [[SmartRG SR808ac|Changing 5Ghz band WiFi Name]]
* [[SmartRG SR808ac|Port Forwarding]]
* [https://help.ncf.ca/images/8/8c/SmartRG_SR808ac_User_Manual_1.1.pdf SmartRG SR808ac - User Manual]
* [https://help.ncf.ca/images/9/95/SmartRG_SR808ac_Data_Sheet.pdf SmartRG SR808ac - Data Sheet]
* [https://www.adtran.com/index.php/docsis-gateways SmartRG SR808ac - Manufacturer Page]
</div>
</div>

[[Category:Cable]]
[[Category:Modems]]

SmartRG SR808ac

2021-12-16T21:58:13Z

Gc469: Added wifi changes and bridge mode. Need to add pictures later.

<div class="ncfrightbox w-25"> {{Template:SmartRG SR808ac}} </div>

=Network Eligibility=

The SmartRG SR808ac available from NCF has been certified by the following cable network vendors for operation on their infrastructure:
* Cogeco (Ontario and Quebec)

=Firmware=

'''Current certified firmware version: 1.0.0.14''' (on the Cogeco cable networks)

Cable network operators control what cable modems and firmware versions can be used on their networks. Operators run all cable devices and firmware versions through their own testing process, after which the device and firmware are certified for use on the cable network. After the testing and approval process of a new version of firmware for a cable device, cable network operators ''may'' then automatically upgrade all cable modems connected on their network with the latest certified firmware.

NCF does not have access to firmware that it can provide to members.

=Accessing the Configuration=

To access the SmartRG SR808ac Configuration:
# Connect a device to the modem by plugging an ethernet cable from your device into one of the LAN ports on the back of the modem, or by connecting your device to the modem over Wi-Fi.
# Open up a web browser on your connected device.
# Enter '''192.168.0.1''' in your web browser's URL bar.
# A login window for the SmartRG SR808ac will appear. The default username and password are case-sensitive, and are:
#* Username: '''admin'''
#* Password: <unique for each modem and is located on the bottom of the modem>
# Select '''Login'''.

=Modes of Operation=
# [[SmartRG_SR808ac_Routed_Configuration|Routed]] - Functions as both a modem and Wi-Fi router, which is recommended for most members. Another router can be added to extend the network, but each network must use a different subnet.
# [[SmartRG_SR808ac_Bridge_Configuration|Bridge]] - (Advanced) Functions only as a modem. A separate router is required to provide Wi-Fi.

=Factory Reset=
When you reset the SmartRG SR808ac to its factory default settings, all user-configured settings are lost, and the modem is returned to its initial configuration state.

To factory reset the SmartRG SR808ac:
* Using a pin or pencil tip, press and hold the recessed '''RESET''' button at the back of the modem at least 1 second.

The SmartRG SR808ac will turn off and on again, and load with its factory default settings.

=Modem Lights=

The operational status of the SmartRG SR808ac is indicated by lights (LEDs). These LEDs indicate the status of the modem's power, downstream connection (DS), upstream connection (US), internet connectivity (Online) Wi-Fi availability (2.4GHz and 5GHz), and active Wi-Fi Protected Setup (WPS).

Information is communicated by the light colour (white or blue) and state (solid, off, or flashing).

Here's a summary of how to read the lights on the SmartRG SR808ac:

[[File:SmartRG SR808ac Modem Lights Chart.png]]

= Port Forwarding =

Port forwarding can be configured by following the following steps. 
# After logging into your modem, select the 'Advanced' tab followed by the 'Forwarding' option
[[File:SR808 1.png|center|frameless|700x700px]]
2. Select 'Create IPv4' and configure your port forwarding rules. A single port must be repeated in the '''Start''' and '''End''' columns
[[File:SR808 2.png|center|frameless|700x700px]]
<p></p>

= Changing Wireless Channels =

# From the Status page select the '''Wireless''' tab followed by the '''Radio''' menu
[[File:SR808Wireless.png|center|frameless|700x700px]]
<p> 2. For the '''Control Channel''' drop down menu, select the least congested channel</p>
[[File:SR808WirelessChannel.png|center|frameless|700x700px]]
<p> </p>

= Changing 5Ghz band WiFi Name =

From the Status page select the '''Wireless''' tab followed by the '''Radio''' menu[[File:SR808Wireless.png|frameless|700x700px|center]]2. Select the 5 Ghz band from the '''Wireless Interface''' drop down menu
[[File:SR808 5Ghz 1.png|center|frameless|700x700px]]
3. Select the '''Primary Network''' menu

4. Rename the '''Network Name (SSID)'''. We recommend adding '_5Ghz' to your current WiFi name. This will be your new WiFi name.

5. Ensure '''Automatic Security Configuration''' and '''WPA-PSK''' are disabled. '''WPA2-PSK''' should be enabled.
[[File:SR808 5G 2.png|center|frameless|700x700px]]
If you do not change the WPA Pre-Shared Key, your WiFi password will be the same as before.

Note: if you make these changes over WiFi, you may get knocked off the wireless network and will need to re-join it before accessing the internet again.

= Configuring Bridge Mode =

1. Log into your modem

2. Go to <nowiki>http://192.168.0.1/SRGEng.asp</nowiki> and select the '''Connections''' link '''or''' go directly to <nowiki>http://192.168.0.1/RgConnect1.asp</nowiki>

3. Select '''Bridge''' from the eRouter Provisioning Mode and '''Apply''' the settings
[[File:SR808 Bridge mode.png|center|frameless|700x700px]]
<p> Your modem will re-boot in Bridge mode and will need to be reset to be able to access the modem settings again</p>

= Images =
{{Template:Back_to_the_Top}}
<gallery mode="slideshow">
File:SmartRG SR808ac Angled.jpg|SmartRG SR80ac: Angled, Lights Off
File:SmartRG SR808ac Front .jpg|
File:SmartRG SR808ac Modem Lights Off.jpg|
File:SmartRG SR808ac Back.jpg|SmartRG SR80ac: Back
File:SmartRG SR808ac Base.jpg|SmartRG SR80ac: Bottom
</gallery>

=See Also=
{{Template:Back_to_the_Top}}
*[[Dynamic DNS]]

[[Category:DSL]]
[[Category:Modems]]

WiFi Changes for Hitron Modems

2021-10-19T15:10:59Z

Gc469:

== Changing 5Ghz band WiFi Name ==
1 a. Using an Ethernet cable plug into one of the yellow '''LAN''' Ports at the back of the Hitron modem.

1 b. Connect to the Wireless Network you set up initially for your Hitron Modem.

2. Open an Internet browser on your computer and connect to the modem by typing [http://192.168.0.1 192.168.0.1] in the address bar.

3. Enter the username and password for the login page.
* Username: '''cusadmin'''
* Password: WiFi password used during initial setup
[[File:Hitron WiFi name change.png|alt=Hitron Login Screen|none|thumb|540x540px|Hitron modem Login Page|link='https://www.ncf.ca/ncf/support/wiki/File:Hitron WiFi name change.png']]

4. On the top menu bar, select 'Wireless'
[[File:Hitron WiFi Toolbar.png|alt=Hitron WiFi toolbar|none|thumb|500x1200px|]]

5. On the 2.4 Ghz tab, ensure WPS is OFF and the Auth mode is WPA2-PSK. Save your settings
[[File:Hitron WiFi 2.4Ghz.png|alt=Hitron WiFi 2.4Ghz|none|thumb|755x755px]]

6. On the 5Ghz tab, change the Network Name (SSID) to be different from the 2.4Ghz name. We recommend adding ' 5Ghz' to the end. Save your settings.
[[File:Hitron WiFi 5Ghz.png|alt=Hitron WiFi 5Ghz|none|thumb|755x755px|]]

You will then need to add the 5Ghz band to your devices, and if you wish to use it exclusively, you will need to remove or 'Forget' the 2.4Ghz band.

WiFi

2021-10-19T15:09:45Z

Gc469: Link to Hitron WiFi changes

Most modems sold by NCF can provide Wi-Fi to Wi-Fi-equipped devices. Wi-Fi broadcasting can be turned off (disabled) by configuring the modem. If enabled, devices will be able to connect to the modem over Wi-Fi, based on how it was configured.

= NCF Configuration =
{{Back to the Top}}
NCF recommends using the highest security mode that your devices can support; generally, this means WPA2-PSK with AES encryption. None of the modems we sell currently support WPA3.

For information about configuring the modem for Wi-Fi, please consult the [[Modem Manuals|manual for your DSL modem]] or [[Cable Modem Manuals|cable modem]].
* Hitron cable modems with wireless capability are not pre-configured by NCF. When setting up your modem for the first time, you will select a Wi-Fi network name and password as part of the required Quick Setup.
* SmartRG cable modems with wireless capability are not pre-configured by NCF, but come with a default Wi-Fi network names and passwords printed on the label on the bottom of the modem.
* SmartRG and TP-Link DSL modems with wireless capability configured by NCF are configured with wireless enabled using WPA2 AES encryption. Your default Wi-Fi password is your NCF [[DSL password]], which was provided on a sheet that came with the modem.
* SpeedTouch modems with wireless capability configured by NCF are configured with wireless enabled in the highest security mode (WPA-PSK, version WPA2), with the '''default password''', which is '''printed on the label on the bottom of the modem''' or your NCF [[DSL password]].

= Troubleshooting Wi-Fi=
{{Back to the Top}}
Most problems with Wi-Fi are a result of interference from other wireless or electronic devices, or signal strength problems (e.g., due to obstructions or distance).

==Antennae==
{{Back to the Top}}
As a first step, ensure your modem's antennae is installed and that the connection is tight. The antennae should be oriented vertically also.. Some modems do not have external antennae that you will be able to orient or adjust. Raising your modem, or mounting it higher in your premises, can also help its range.

==Signal Strength problems==
{{Back to the Top}}
If you have a strong, solid signal in some parts of your home but not in others, then obstructions or distance could be playing a role.

Large appliances, such as refrigerators, can block Wi-Fi signals if the appliance is between your device and the modem. This can sometimes be resolved easily by moving you and/or your device from one part of the room to another.

If your home is large and you are just running out of Wi-Fi range, then a Wi-Fi repeater (also called a range extender) may be required. These can be purchased from NCF, and are placed around your home to extend the Wi-Fi range to other areas.

==Interference==
{{Back to the Top}}
The most common problem with Wi-Fi is intermittent and unexplained dropped connections. This is often caused by interference from other Wi-Fi networks in your neighbourhood.

In North America there are only eleven 802.11n 2.4 GHz wireless channels available on which to broadcast Wi-Fi signals. Other than convincing most of your neighbours to turn off their networks, the best strategy is to look for a channel that has less interference with a Wi-Fi Analyzer and manually configuring your modem to broadcast on it.

=== Using Wi-Fi Analyzers===
{{Back to the Top}}
When troubleshooting inference on Wi-Fi networks (especially 2.4 GHz) it is good to first check to see which channels are busiest in your vicinity. You can use any of the following tools to make that assessment:
*[[WiFi Analyzer for Windows 10]]
*[[WiFi Analyzer for Windows]]
*[[WiFi Analyzer for MacOS|WiFi Analyzer for macOS]]
*[[WiFi Analyzer for Linux]]
*[[WiFi Analyzer for Android]]
*[[WiFi Analyzer for iOS]]

===Changing Wi-Fi Channels===
{{Back to the Top}}
Once you know which channels are the least busy, you can change your Wi-Fi channel on your modem to potentially improve its signal strength and coverage. The following will help you make those changes for of our most commonly used modems:
[[File:TP-Link 8950 Change Channel.png|right|thumb|How to change the wireless channel on a TP-Link 8950ND]]
*[[WiFi Changes for Hitron Modems|Changing WiFi Channels on Hitron modems]]
*[[Changing WiFi Channels on SmartRG modems]]
*[[Changing WiFi Channels on TP-Link TD-W9970]]
*[[:File:CHANGING_THE_WIRELESS_CHANNEL_ON_TP-LINK_TD-8951ND.pdf|Changing WiFi Channels on TP-Link TD-W8951ND]]
*[[Changing WiFi Channels on Sagemcom 2864]]
*[[Changing WiFi Channels on SpeedTouch ST585]]
*Changing WiFi Channels on TP-Link 8950ND: change the channel by [[Modem Web Interface|signing into the interface]] and doing the following:
**''Wireless→Basic'' and then ''Channel'', select a new channel, and then ''Save/Apply''.

You may have to try a few channels before you find one that results in the minimum number of dropped connections. In congested areas, like apartment buildings, there may be 30 or 40 Wi-Fi networks competing for the same eleven channels. In this case you may need more capable Wi-Fi equipment or may just have to be connected by Ethernet cable to access the internet.

Note: The TP-Link TD-W8951N and TP-Link TD-W8961ND both automatically select the least congested wireless channel. Turning the modem off and on should trigger this change. You can confirm this change with a Wi-Fi analyzer.

=External links=
*[http://electronicdesign.com/communications/wireless-spectrum-conundrum Wireless Spectrum Conundrum] Basic Wireless Spectrum Information, by Lou Frenzel, Electronic Design
*[http://www.makeuseof.com/tag/4-reasons-wi-fi-slow-fix/ 4 Reasons Why Your Wi-Fi Is So Slow (And How to Fix Them)] by James Frew, Make Use Of
*[http://blog.macsales.com/36669-rocket-yard-guide-how-to-stay-safe-when-using-public-wi-fi How to Stay Safe When Using Public Wi-Fi], by Steve Sande, Rocketyard
*[http://www.androidauthority.com/capture-data-open-wi-fi-726356/ How easy is it to capture data on public free Wi-Fi?] by Gary Sims, Android Authority
*[https://www.makeuseof.com/tag/4-things-that-might-be-slowing-down-your-home-network/ 9 Things That Might Be Slowing Down Your Home Wi-Fi Network] by James Bruce, Make Use Of

[[Category:DSL]]
[[Category:Troubleshooting]]
[[Category:Home Network]]

WiFi Changes for Hitron Modems

2021-10-19T15:08:15Z

Gc469: /* Changing WiFi Name */

== Changing 5Ghz band WiFi Name ==
1 a. Using an Ethernet cable plug into one of the yellow '''LAN''' Ports at the back of the Hitron modem.

1 b. Connect to the Wireless Network you set up initially for your Hitron Modem.

2. Open an Internet browser on your computer and connect to the modem by typing [http://192.168.0.1 192.168.0.1] in the address bar.

3. Enter the username and password for the login page.
* Username: '''cusadmin'''
* Password: WiFi password used during initial setup
[[File:Hitron WiFi name change.png|alt=Hitron Login Screen|none|thumb|540x540px|Hitron modem Login Page|link=https://www.ncf.ca/ncf/support/wiki/File:Hitron WiFi name change.png]]

4. On the top menu bar, select 'Wireless'
[[File:Hitron WiFi Toolbar.png|alt=Hitron WiFi toolbar|none|thumb|500x1200px|]]

5. On the 2.4 Ghz tab, ensure WPS is OFF and the Auth mode is WPA2-PSK. Save your settings
[[File:Hitron WiFi 2.4Ghz.png|alt=Hitron WiFi 2.4Ghz|none|thumb|540x540px|]]

6. On the 5Ghz tab, change the Network Name (SSID) to be different from the 2.4Ghz name. We recommend adding ' 5Ghz' to the end. Save your settings.
[[File:Hitron WiFi 5Ghz.png|alt=Hitron WiFi 5Ghz|none|thumb|540x540px|]]

You will then need to add the 5Ghz band to your devices, and if you wish to use it exclusively, you will need to remove or 'Forget' the 2.4Ghz band.

WiFi Changes for Hitron Modems

2021-10-18T21:00:20Z

Gc469:

== Changing WiFi Name ==
1 a. Using an Ethernet cable plug into one of the yellow '''LAN''' Ports at the back of the Hitron modem.

1 b. Connect to the Wireless Network you set up initially for your Hitron Modem.

2. Open an Internet browser on your computer and connect to the modem by typing [http://192.168.0.1 192.168.0.1] in the address bar.

3. Enter the username and password for the login page.
* Username: '''cusadmin'''
* Password: WiFi password used during initial setup
[[File:Hitron WiFi name change.png|alt=Hitron Login Screen|none|thumb|540x540px|Hitron modem Login Page|link=https://www.ncf.ca/ncf/support/wiki/File:Hitron WiFi name change.png]]

4. On the top menu bar, select 'Wireless'
[[File:Hitron WiFi Toolbar.png|alt=Hitron WiFi toolbar|none|thumb|500x1200px|]]

5. On the 2.4 Ghz tab, ensure WPS is OFF and the Auth mode is WPA2-PSK. Save your settings
[[File:Hitron WiFi 2.4Ghz.png|alt=Hitron WiFi 2.4Ghz|none|thumb|540x540px|]]

6. On the 5Ghz tab, change the Network Name (SSID) to be different from the 2.4Ghz name. We recommend adding ' 5Ghz' to the end. Save your settings.
[[File:Hitron WiFi 5Ghz.png|alt=Hitron WiFi 5Ghz|none|thumb|540x540px|]]

You will then need to add the 5Ghz band to your devices, and if you wish to use it exclusively, you will need to remove or 'Forget' the 2.4Ghz band.

WiFi Changes for Hitron Modems

2021-10-18T20:54:35Z

Gc469:

== Changing WiFi Name ==
1 a. Using an Ethernet cable plug into one of the yellow '''LAN''' Ports at the back of the Hitron modem.

1 b. Connect to the Wireless Network you set up initially for your Hitron Modem.

2. Open an Internet browser on your computer and connect to the modem by typing [http://192.168.0.1 192.168.0.1] in the address bar.

3. Enter the username and password for the login page.
* Username: '''cusadmin'''
* Password: WiFi password used during initial setup
[[File:Hitron WiFi name change.png|alt=Hitron Login Screen|thumb]]

4. On the top menu bar, select 'Wireless'
[[File:Hitron WiFi Toolbar.png|alt=Hitron WiFi toolbar|thumb]]

5. On the 2.4 Ghz tab, ensure WPS is OFF and the Auth mode is WPA2-PSK. Save your settings
[[File:Hitron WiFi 2.4Ghz.png|alt=Hitron WiFi 2.4Ghz|thumb]]

6. On the 5Ghz tab, change the Network Name (SSID) to be different from the 2.4Ghz name. We recommend adding ' 5Ghz' to the end. Save your settings.
[[File:Hitron WiFi 5Ghz.png|alt=Hitron WiFi 5Ghz|thumb]]

You will then need to add the 5Ghz band to your devices, and if you wish to use it exclusively, you will need to remove or 'Forget' the 2.4Ghz band.

WiFi Changes for Hitron Modems

2021-10-18T20:53:59Z

Gc469: Added pictures

== Changing WiFi Name ==
1 a. Using an Ethernet cable plug into one of the yellow '''LAN''' Ports at the back of the Hitron modem.

1 b. Connect to the Wireless Network you set up initially for your Hitron Modem.

2. Open an Internet browser on your computer and connect to the modem by typing [http://192.168.0.1 192.168.0.1] in the address bar.
[[File:Hitron WiFi name change.png|alt=Hitron Login Screen|thumb]]

3. Enter the username and password for the login page.
* Username: '''cusadmin'''
* Password: WiFi password used during initial setup

4. On the top menu bar, select 'Wireless'
[[File:Hitron WiFi Toolbar.png|alt=Hitron WiFi toolbar|thumb]]

5. On the 2.4 Ghz tab, ensure WPS is OFF and the Auth mode is WPA2-PSK. Save your settings
[[File:Hitron WiFi 2.4Ghz.png|alt=Hitron WiFi 2.4Ghz|thumb]]

6. On the 5Ghz tab, change the Network Name (SSID) to be different from the 2.4Ghz name. We recommend adding ' 5Ghz' to the end. Save your settings.
[[File:Hitron WiFi 5Ghz.png|alt=Hitron WiFi 5Ghz|thumb]]

You will then need to add the 5Ghz band to your devices, and if you wish to use it exclusively, you will need to remove or 'Forget' the 2.4Ghz band.

File:Hitron WiFi 5Ghz.png

2021-10-18T20:53:36Z

Gc469:

Hitron WiFi 5Ghz

File:Hitron WiFi 2.4Ghz.png

2021-10-18T20:53:05Z

Gc469:

Hitron WiFi 2.4Ghz

File:Hitron WiFi Toolbar.png

2021-10-18T20:52:28Z

Gc469:

Hitron WiFi toolbar

File:Hitron WiFi name change.png

2021-10-18T20:50:00Z

Gc469:

Changing WiFi Channels on Hitron modems

2021-10-18T20:40:32Z

Gc469: Gc469 moved page Changing WiFi Channels on Hitron modems to WiFi Changes for Hitron Modems: change wifi name and channel

#REDIRECT [[WiFi Changes for Hitron Modems]]

WiFi Changes for Hitron Modems

2021-10-18T20:40:32Z

Gc469: Gc469 moved page Changing WiFi Channels on Hitron modems to WiFi Changes for Hitron Modems: change wifi name and channel

1 a. Using an Ethernet cable plug into one of the yellow '''LAN''' Ports at the back of the Hitron modem.

1 b. Connect to the Wireless Network you set up initially for your Hitron Modem.

2. Open an Internet browser on your computer and connect to the modem by typing [http://192.168.0.1 192.168.0.1] in the address bar.

3. Enter the username and password for the login page.
* Username: '''cusadmin'''
* Password: WiFi password used during initial setup

4. On the top menu bar, select 'Wireless'

5. On the 2.4 Ghz tab, ensure WPS is OFF and the Auth mode is WPA2-PSK. Save your settings

6. On the 5Ghz tab, change the Network Name (SSID) to be different from the 2.4Ghz name. We recommend adding ' 5Ghz' to the end. Save your settings.

You will then need to add the 5Ghz band to your devices, and if you wish to use it exclusively, you will need to remove or 'Forget' the 2.4Ghz band.

WiFi Changes for Hitron Modems

2021-10-18T20:37:39Z

Gc469: Initial update for Hitron Modems