Support - User contributions [en]

Template:Cable Modems for Sale

2026-04-09T19:33:53Z

Gd666:

{| class="wikitable"
|+Cable Modems for Sale
!Modem
!Condition
!DOCSIS
!Firmware Version
!Network
!WiFi
!Warranty
!Price
|-
|Hitron CODA-4680
|New
|DOCSIS 3.1
|7.1.1.2.2b9
|Rogers
|Yes, WiFi AC
|1 year
|$ 225.00 + HST
|-
| colspan="8" align="left" |

'''Notes:'''

- Shipping the modem to your home is available for $15+tax and typically takes 1-3 business days to arrive.

- Modems may be returned for a full refund within 30 days of purchase. To be eligible for refund modems must be returned <br>
in good and working condition, in original packaging, and including all cables and instructions.
|}

Template:Fibre Modems for Sale

2026-04-09T19:33:52Z

Gd666:

{| class="wikitable"
|+Fibre Modems for Sale
!Modem
!Condition
!WiFi
!Warranty
!Costs
|-
|Ovislink OV978WAX
|New
|Yes, WiFi 6
|1 year
|$ 175.00 + HST
|-
|TP-Link EX921v
|New
|Yes, WiFi 6E
|2 years
|$ 225.00 + HST
|-
| colspan="8" align="left" |

'''Notes:'''

- Shipping the modem to your home is available for $15+tax and typically takes 1-3 business days to arrive.

- Modems may be returned for a full refund within 30 days of purchase. To be eligible for refund modems must be returned <br>
in good and working condition, in original packaging, and including all cables and instructions.
|}

Template:Fibre Modems for Sale

2026-04-09T19:32:16Z

Gd666:

{| class="wikitable"
|+Fibre Modems for Sale
!Modem
!Condition
!WiFi
!Warranty
!Costs
|-
|Ovislink OV978WAX
|New
|Yes, WiFi 6
|1 year
|$ 175.00 + HST
|-
|TP-Link EX921v
|New
|Yes, WiFi 6E
|2 years
|$ 225.00 + HST
|-
| colspan="8" align="left" |

'''Notes:'''

Shipping the modem to your home is available for $15+tax and typically takes 1-3 business days to arrive.

Modems may be returned for a full refund within 30 days of purchase. To be eligible for refund modems must be returned <br>
in good and working condition, in original packaging, and including all cables and instructions.
|}

Template:DSL Modems for Sale

2026-04-09T19:32:05Z

Gd666:

{| class="wikitable"
|+DSL Modems for Sale
!Modem
!Condition
!DSL Type
!WiFi
!Warranty
!Costs
|-
|Ovislink OV804WVA
|New
|VDSL / ADSL
|Yes, WiFi AC
|1 year
|$ 110.00 + HST
|-
|Ovislink OV501GF
|New
|VDSL / ADSL
|No WiFi
|1 year
|$ 80.00 + HST
|-
|VDSL with WiFi AC*
|Refurbished
|VDSL / ADSL
|Yes / WiFi AC
|90 days
|$ 30.00 + HST
|-
|VDSL with WiFi N or older*
|Refurbished
|VDSL / ADSL
|Yes / WiFi N or older
|90 days
|$ 20.00 + HST
|-
|VDSL*
|Refurbished
|VDSL / ADSL
|No
|90 days
|$ 10.00 + HST
|-
|ADSL with WiFi*
|Refurbished
|ADSL
|Yes
|90 days
|$ 10.00 + HST
|-
|ADSL*
|Refurbished
|ADSL
|No
|90 days
|$ 10.00 + HST
|-
| colspan="6" align="left" | * Refurbished modems are subject to availability.

'''Notes:'''

- Shipping the modem to your home is available for $15+tax and typically takes 1-3 business days to arrive.

- Modems may be returned for a full refund within 30 days of purchase. To be eligible for refund:<br>
New modems must be returned in good and working condition, in original packaging, and including all cables.<br>
Refurbished modems must be returned with all accompanying cables.

- Refurbished modems are fully tested by NCF.
|}

Template:Cable Modems for Sale

2026-04-09T19:32:00Z

Gd666:

{| class="wikitable"
|+Cable Modems for Sale
!Modem
!Condition
!DOCSIS
!Firmware Version
!Network
!WiFi
!Warranty
!Price
|-
|Hitron CODA-4680
|New
|DOCSIS 3.1
|7.1.1.2.2b9
|Rogers
|Yes, WiFi AC
|1 year
|$ 225.00 + HST
|-
| colspan="8" align="left" |

'''Notes:'''

Shipping the modem to your home is available for $15+tax and typically takes 1-3 business days to arrive.

Modems may be returned for a full refund within 30 days of purchase. To be eligible for refund modems must be returned <br>
in good and working condition, in original packaging, and including all cables and instructions.
|}

Pricing

2026-04-09T19:31:43Z

Gd666: /* Modems */

Disclaimer: This page details NCF's current pricing for its products and services. In the case of any pricing discrepancies between this page and another on our website, NCF will honour the pricing specified below. As part of our commitment to transparent pricing, our [[Historical Pricing|historical pricing]] is also available online.

=Fibre=
{{Template:Pricing Links}}

==Residential==
{{Template:Pricing Links}}
{{Template:Residential Fibre Pricing}}

==Modems==
{{Template:Pricing Links}}{{Template:Fibre Modems for Sale}}

=DSL=
{{Template:Pricing Links}}

==Residential==
{{Template:Pricing Links}}<blockquote><big>On February 1, 2021, our Residential DSL and dry line pricing changed. See below for our current rates</big></blockquote>{{Template:Residential DSL Pricing}}

==Installation and Change Fees==
{{Template:Pricing Links}}{{Template:DSL Installation and Change Fees}}

==Organizational==
{{Template:Pricing Links}}<blockquote><big>On February 1, 2021, our Organizational DSL dry line pricing changed. See below for our current rates.</big></blockquote>{{Template:Organizational DSL Pricing}}

==Modems==
{{Template:Pricing Links}}{{Template:DSL Modems for Sale}}

=Cable=
{{Template:Pricing Links}}

==Residential==
{{Template:Pricing Links}}
{{Template:Residential Cable Pricing}}

==Installation and Change Fees==
{{Template:Pricing Links}}
{{Template:Cable Installation and Change Fees}}

==Organizational==
{{Template:Pricing Links}}
{{Template:Organizational Cable Pricing}}

==Modems==
{{Template:Pricing Links}}
{{Template:Cable Modems for Sale}}

=Networking Accessories=
{{Template:Pricing Links}}

The following accessories can be used to optimize your network. Please call [Tel:613-721-1773 613-721-1773] ext. 0 or email [mailto:support@ncf.ca support@ncf.ca] to confirm availability.
{{Template:Home_Networking_Accessories_for_Sale}}

[[Category:Billing]]
[[Category:Cable]]
[[Category:DSL]]
[[Category:Account & Membership]]

Template:Fibre Modems for Sale

2026-04-09T19:30:58Z

Gd666:

{| class="wikitable"
|+Fibre Modems for Sale
!Modem
!Condition
!WiFi
!Warranty
!Costs
|-
|Ovislink OV978WAX
|New
|Yes, WiFi 6
|1 year
|$ 175.00 + HST
|-
|TP-Link EX921v
|New
|Yes, WiFi 6E
|2 years
|$ 225.00 + HST
|-
| colspan="8" align="left" |

'''Notes:'''

Shipping the modem to your home is available for $15+tax and typically take 1-3 business days to arrive.

Modems may be returned for a full refund within 30 days of purchase. To be eligible for refund modems must be returned <br>
in good and working condition, in original packaging, and including all cables and instructions.
|}

Template:Fibre Modems for Sale

2026-04-09T19:30:36Z

Gd666:

{| class="wikitable"
|+Fibre Modems for Sale
!Modem
!Condition
!WiFi
!Warranty
!Costs
|-
|Ovislink OV978WAX
|New
|Yes, WiFi 6
|1 year
|$ 175.00 + HST
|-
|TP-Link EX921v
|New
|Yes, WiFi 6E
|2 years
|$ 225.00 + HST
|-

'''Notes:'''

Shipping the modem to your home is available for $15+tax and typically take 1-3 business days to arrive.

Modems may be returned for a full refund within 30 days of purchase. To be eligible for refund modems must be returned <br>
in good and working condition, in original packaging, and including all cables and instructions.
|}

Template:Cable Modems for Sale

2026-04-09T19:27:08Z

Gd666:

{| class="wikitable"
|+Cable Modems for Sale
!Modem
!Condition
!DOCSIS
!Firmware Version
!Network
!WiFi
!Warranty
!Price
|-
|Hitron CODA-4680
|New
|DOCSIS 3.1
|7.1.1.2.2b9
|Rogers
|Yes, WiFi AC
|1 year
|$ 225.00 + HST
|-
| colspan="8" align="left" |

'''Notes:'''

Shipping the modem to your home is available for $15+tax and typically take 1-3 business days to arrive.

Modems may be returned for a full refund within 30 days of purchase. To be eligible for refund modems must be returned <br>
in good and working condition, in original packaging, and including all cables and instructions.
|}

Template:DSL Modems for Sale

2026-04-09T19:25:28Z

Gd666:

{| class="wikitable"
|+DSL Modems for Sale
!Modem
!Condition
!DSL Type
!WiFi
!Warranty
!Costs
|-
|Ovislink OV804WVA
|New
|VDSL / ADSL
|Yes, WiFi AC
|1 year
|$ 110.00 + HST
|-
|Ovislink OV501GF
|New
|VDSL / ADSL
|No WiFi
|1 year
|$ 80.00 + HST
|-
|VDSL with WiFi AC*
|Refurbished
|VDSL / ADSL
|Yes / WiFi AC
|90 days
|$ 30.00 + HST
|-
|VDSL with WiFi N or older*
|Refurbished
|VDSL / ADSL
|Yes / WiFi N or older
|90 days
|$ 20.00 + HST
|-
|VDSL*
|Refurbished
|VDSL / ADSL
|No
|90 days
|$ 10.00 + HST
|-
|ADSL with WiFi*
|Refurbished
|ADSL
|Yes
|90 days
|$ 10.00 + HST
|-
|ADSL*
|Refurbished
|ADSL
|No
|90 days
|$ 10.00 + HST
|-
| colspan="6" align="left" | * Refurbished modems are subject to availability.

'''Notes:'''

- Shipping the modem to your home is available for $15+tax and typically take 1-3 business days to arrive.

- Modems may be returned for a full refund within 30 days of purchase. To be eligible for refund:<br>
New modems must be returned in good and working condition, in original packaging, and including all cables.<br>
Refurbished modems must be returned with all accompanying cables.

- Refurbished modems are fully tested by NCF.
|}

Computer Help beta

2026-02-17T20:57:03Z

Gd666: Updated Computer Support and Repair services chart while also adding another section on Education and Digital skills.

[[File:DellDimension2400Rebuild.JPG|thumb|350px|right|Desktop computer being rebuilt]]Placeholder for editing [[Computer Help]].

This page outlines some resources for getting help with broader computer issues.
==Computer Help==
NCF is focused on getting you connected to the internet with functional email and the ability to browse web pages. Most other issues regarding your computer setup, handling virus protection, programs, operating systems, setting up a browser or getting basic computer skills are more than the small group of staff and volunteers at NCF can help you with.

It's a busy time just getting everyone connected, and managing connection difficulties, moves and changes to member accounts. This Wiki page will help you find resources to help with other computer challenges you might face.

'''While NCF does not endorse any specific service listed here, and has not specifically tried them, we hope this list saves you a bit of work in finding a service that works for you. Ask questions about cost up front, and be wary of services that seek only to sell you new tools or gear you may not need. You may want to share your experiences in the NCF Discussion Groups to help others decide too.'''
==Computer Support and Repair Services==
{| cellspacing="0" cellpadding="5" border="1" align="center"
|-
! style="background:#efefef;" scope="col" |Company
! style="background:#efefef;" scope="col" |Services
! style="background:#efefef;" scope="col" |Notes
! style="background:#efefef;" scope="col" |Contact Info
|-
! style="background:#efefef;" scope="row" |[http://www.staples.ca/sbdca/en_CA/cre/programs/easytech/get-help-now/diagnostic/ Staples Tech Services]
|Telephone support
Home visit support

In-store support: diagnostics, data protection (backup and recovery), repairs, networking, installations and set-up.
|Authorized to do repairs under major manufacturer's warranties.
|1-888-723-3444
[https://stores.staples.ca/ Locations]: Barrhaven, Bells Corners, Centretown, Cumberland, Gatineau, Gloucester, South Keys & Merivale.
|-
! style="background:#efefef;" scope="row" |[https://www.bestbuy.ca/en-ca/services/geek-squad-services/bltb5f906bfb57d7744 Best Buy's Geek Squad]
|Telephone support
[https://online.geeksquad.ca/support/ 24/7 Online support]

Home Visit support

In-store support
|[http://www.bestbuy.ca/en-CA/category/computer-networking-setup/37456.aspx All services]
|1-800-433-5778
[https://www-ssl.bestbuy.ca/en-CA/stores/store-locator.aspx?path=ea28f6c34753eb533eec8934664edb41en99 Locations]: Coventry Rd, Carlingwood, Merivale, Orleans, & Kanata.[https://www-ssl.bestbuy.ca/en-CA/secure/contact-us.aspx?path=6f0efb11924efa3b38c5b7f41d16664een99 Contact]
|-
! style="background:#efefef;" scope="row" |[https://www.canadacomputers.com/services.php?language=en Canada Computers Service Centre]
|In-store support: system assembly, OS and other software installations,
hard drive/data backup and recovery, system maintenance services

Home visit support
|
|Downtown Ottawa: 613-903-5990
Gatineau: 819-317-1865

Kanata: 613-435-8660

Merivale: 613-228-1423

Orleans: 613-837-0800

[mailto:onsiteservicet@canadacomputers.com Email Contact]
|-
! style="background:#efefef;" scope="row" |[https://keepconnected.ca/ KeepConnected]
|Home Visit support: repair and maintenance, virus removal, upgrades and installations
Remote support
|[https://keepconnected.ca/services/ All services.]
|(613) 445-1500
[mailto:support@keepconnected.ca Email]
|-
! style="background:#efefef;" scope="row" |[https://www.capitaldatarecovery.com/ Capital Data Recovery]
|Data recovery, hard drive cloning, secure data destruction and certification.
|Some services may be covered under insurance.
[http://www.capitaldatarecovery.com/shipping.html Accept shipments from across the country.] [http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/capital-data-recovery-in-ottawa-on-27814 Better Business Bureau Accredited]
|613-225-7870
1827 Woodward Drive, Unit 306

[mailto:info@capitaldatarecovery.com Email]
|-
|}

==Education and Digital Skills Resources==
{| cellspacing="0" cellpadding="5" border="1" align="center"
|-
! style="background:#efefef;" scope="col" |Company
! style="background:#efefef;" scope="col" |Services
! style="background:#efefef;" scope="col" |Notes
! style="background:#efefef;" scope="col" |Contact Info
|-
! style="background:#efefef;" scope="row" |[https://www.connectedcanadians.ca Connected Canadians]
|One-on-One Senior Support
Digital Literacy Workshops

Cyber Safety

& more.
|"We connect older adults with technology training and support"
For improving your digital literacy and ability to feel safe online.
|1-877-304-5813
info@connectedcanadians.ca
|-
! style="background:#efefef;" scope="row" |[https://booking.biblioottawalibrary.ca/en/program?field_category_target_id=1790 Ottawa Public Library]
|Workshops and in-person events
|(No specific page for digital skills. Programs/events for digital skills is dependent on their schedule - not a given. Tech cafe also no longer seems to be a thing. Found some viewable online resources here; https://ottawa.bibliocommons.com/v2/list/display/1343943769/2183920542 but is currently linked to their search page with "Computers and technology" highlighted.)
|https://about.biblioottawalibrary.ca/en/contact-us#
613-580-2940
|-
! style="background:#efefef;" scope="row" |[https://spcottawa.on.ca/digital-equity/ Social Planning Council of Ottawa(SPCO)]
|
|
|
|-
! style="background:#efefef;" scope="row" |
|
|
|
|-
! style="background:#efefef;" scope="row" |
|
|
|
|-
|}

==See also==
*[[Used computers]]
*[[Using Windows safely]]
==External links==
*[https://lifehacker.com/5570909/how-to-prevent-your-computer-from-overheating-and-why-its-important How to Prevent Your Computer from Overheating (and Why It's Important)]
*[http://www.makeuseof.com/tag/avoid-pc-repair-tech-support-scams/ How to Avoid PC Repair & Tech Support Scams]

Zimbra webmail

2025-10-09T21:56:31Z

Gd666: /* Exporting your e-mail */

:[https://www.youtube.com/zimbra ''Also see the official Zimbra tutorial videos'']
[[File:ZimbraLogo.png|right]]
Zimbra is a free, open source software webmail system that was developed by VMware of Palo Alto, California. In July 2013, it was sold by VMware to Telligent Systems and that company than changed its name to Zimbra, Inc. in September 2013. The webmail system continues to be actively developed.

Zimbra version 7 was extensively tested at NCF during 2011 and rolled out as NCF's new e-mail system in February, 2012. Zimbra replaced the old "Messenger Express" interface which was becoming unsupportable due to its age and also which did not support modern mobile devices, such as smart phones and tablets very well. On 5 February 2015 Zimbra version 7 was replaced by version 8, with the initial deployed version 8.6.0. Zimbra 8 introduces some minor interface improvements, new themes, as well as back-end efficiencies.

The Zimbra mail system provides many features not previously available at NCF. For a brief rundown of some of those features, read the [http://www.ncf.ca/ncf/home/zimbraIntro.jsp Introduction to Zimbra] page.

==Accessing the Zimbra Web Client==

The Zimbra Web Client can be accessed by clicking on [http://www.ncf.ca/ncf/home/zimbra.jsp Get Your NCF Webmail] on the [http://start.ncf.ca/ NCF Startpage].

The standard webmail features are all there - read, reply, compose new e-mail, and manage addresses. However, Zimbra has much more to offer.

There are three versions of Zimbra:

;Standard
:for users with slow connections such as dial-up (no spell-checking)
;Advanced
:for users with highspeed (with spell-checking that can be enabled at ''Preferences→ Mail→ Composing→ Mandatory spellcheck'')
;Mobile
:for phones, tablets and other mobile devices using 3G and other phone networks for connection

You can select between standard and advanced versions at ''Zimbra Preferences→General→Login Options''.

[[File:Zimbra8_advanced_preferences_client.png|800px]]

Zimbra should automatically detect mobile devices and provide the mobile version to them. If it does not detect the device, try accessing Zimbra directly at [https://mail.ncf.ca/ https://mail.ncf.ca/].

[[File:Zimbra Mobile Log-in.png]]

==Timing out==
The NCF implementation of Zimbra is set to time out after 45 minutes of inactivity, meditated by cookies set on your computer. The time out feature is for security, so that an unattended computer won't compromise your email account.

Zimbra will automatically log you out if you open it in two or more different browser tabs at the same time. Instead of doing that you can have multiple Zimbra tabs open in one browser tab, such as having several emails under composition at once and you are able to click between them.

==Help files==

Zimbra includes a large number of built-in help files that explain many features and how they work, which can be found at "Help".

[[File:Zimbra8_help.png|800px]]

==Zimbra doesn't look right==
If the Zimbra webmail interface doesn't look right, with elements overlapped, "squashed", interfering with each other, or just plain don't work then the problem is likely that you are using a very old [[browser]], such as Internet Explorer 6, 7 or 8, Firefox 3 or similar old browsers. Zimbra has a modern web-standards-compliant interface and will only display properly in modern standards-compliant browsers.

Zimbra has been tested and works very well in the current versions of the following browsers:

{{Recommended browsers}}

All of these are recommended for use with Zimbra.

Testing with Internet Explorer 9, 10 and 11 has shown that these browsers don't always display properly even though Zimbra is standards compliant and IE9, 10 and 11 are supposed to be standards compliant browsers as well. According to member reports Zimbra 8 seems to work better with IE11, although it may be necessary to add https://mail.ncf.ca to "trusted sites" and also add it in ''Tools''→''Compatibility View'' as well.

If you are using IE9, 10 or 11 and and Zimbra doesn't display properly do try one of the browsers listed above - they are all free downloads.

===Microsoft Internet Explorer 6 and other very old browsers===
If you try to sign into Zimbra with an old web browser, such as Microsoft Internet Explorer 6 (IE6), which was first released on 27 August 2001, you will get a warning page like this:

[[File:Zimbra IE Warning.png]]

If you proceed anyway by clicking "Skip To Webmail" you will find that it loads the "standard" version and that many features don't work, like pane resizing. Also, in our testing, trying to use features, such as adding attachments, results in the browser crashing.

Zimbra in IE6:

[[File:Zimbra in IE6.png]]

'''NOTE:''' Due to a serious security vulnerability found on 14 February 2014 and [[Browsers#Internet_Explorer_10_and_earlier|described here]] no one should be using IE10 and earlier versions after that date.

Basically IE6 is too old a browser to use with modern webpages and services, such as Zimbra. Get a newer free browser, such as:

{{Recommended browsers}}

===Missing Zimbra folders in Firefox===
In December 2016 a new issue appeared where Zimbra's folders, usually displayed on the left side of the interface, had disappeared in Firefox. NCF's Sysadmin determined that the issue was the popular add-on, [https://www.eff.org/privacybadger Privacy Badger], that many people use with Firefox. A new version of Privacy Badger, version 2016.12.8, seemed to be the culprit here and it was reported to the developers. An update to Privacy Badger on 16 December 2016 to version 2016.12.15.1 fixed this, but if it reoccurs it can be also temporarily fixed by disabling Privacy Badger.

==I can't find my messages, or I can't see the message size!==

Zimbra by default groups messages into conversations, just like Google's Gmail does. This is called "By Conversation" and can be confusing to people who have not used this before. In some cases, you won't see as much detail for each message.

In conversation view you can expand a conversation (collection of related e-mails) to see the individual e-mails, by just double clicking them. You can then restore them to a single conversation by clicking "Inbox" again. You can also show them by clicking on the arrow on the left side of the conversation to open the list of messages and then click the arrow again to collapse them. Conversation view actually works quite well once you get used to it.

If you are having trouble with conversation view, try changing the view to the more traditional "By Message" view.

Standard Client:
[[File:Zimbra8_standard_mail_preferences.png|800px]]

Advanced Client:
[[File:Zimbra8_advanced_view.png|800px]]

Message size (in KB) is now shown in Zimbra for all messages when in "by message" view and single messages when in "by conversation" view. In "by conversation" view when a conversation consists of more than one message Zimbra will show the number of messages in brackets under "size". The message sizes can easily be seen in "by conversation" view by clicking the left arrow for the conversation, which expands to show each message and its size.

[[File:Zimbra8_advanced_conversation.png|800px]]

==Language==
Zimbra enables a number of language choices at ''Perferences→General→Login Options''.

[[File:Zimbra8_advanced_language.png|800px]]

==Spelling==

The advanced version of Zimbra includes spell-checking, which can be selected on at ''Preferences→Mail→Composing→Mandatory spellcheck''

Users with slow connections, using the standard version of Zimbra, who desire spell checking should use a [[browser]] that provides built-in spell checking, such as:

{{Recommended browsers}}

or basically any modern browser except Microsoft Internet Explorer and Microsoft Edge.

[[File:Zimbra8_advanced_spellcheck.png|800px]]

==Contact and Calendar Sync==
Zimbra provides CalDAV and CardDAV services for 2-way synchronization of contacts and calendars. This allows you to benefit from network-accessible calendars viewable in the Zimbra web client while still using your favourite native clients.

Examples of clients that support CalDAV (for calendar sync):
* Mozilla Thunderbird (with the Lightning calender extension)
* Mozilla Sunbird
* Apple iCal
* Apple iPhone, iPad, iPod
* Evolution

Unfortunately, Microsoft Outlook does not include support for CalDAV. Windows users will need to use a specialized calendar app (eg. Mozilla Sunbird), or consider switching to Mozilla Thunderbird.

Examples of clients that support CardDAV (for contacts sync):
* Mozilla Thunderbird (see [[Zimbra: Thunderbird Contacts]])
* Apple Address Book
* [[IPhone|Apple iPhone, iPad, iPod]]
* Evolution

===Client Configuration===
Generally, the details are as follows.

CardDAV URL: <pre>https://mail.ncf.ca/dav/ab123@ncf.ca/Contacts</pre>

CalDAV URL: <pre>https://mail.ncf.ca/dav/ab123@ncf.ca/Calendar</pre>

Note that the final bit of the URL is important, it denotes the name of the Contact or Calendar folder. If you have a Contact folder named "Work", the URL would be:

<pre>https://mail.ncf.ca/dav/ab123@ncf.ca/Work</pre>

If you have a Calendar named "Soccer Practice", the URL would be:

<pre>https://mail.ncf.ca/dav/ab123@ncf.ca/Soccer Practice</pre>

===Step-by-step Instructions===

* [[Zimbra: Thunderbird Contacts]]
* [[Zimbra: Thunderbird Calendar]]
* [[IPhone|Apple iPhone, iPad, iPod]]

==Zimbra address book==
Zimbra includes an address book with no limits on the number of addresses you can enter.

See [[Zimbra: Thunderbird Contacts]] for information on synchronizing lists of contacts in Thunderbird and Zimbra using the Zindus add-on for early versions of Thunderbird and the CardBook add-on for later versions of Thunderbird.

===Importing contacts===
Contacts can be imported into Zimbra from other e-mail clients quickly.

Save the contacts from your existing e-mail client in a common Comma Separated Variable (CSV) format, such as "Outlook Contacts". To import them into Zimbra go to ''Preferences→Import/Export→Import''. From here you can click though to the CSV file, designate what type of file format it is in (ie "Outlook Contacts" format) and then which address book you want the contacts to go into, such as "Contacts".

You should note that some formats work better than others. For instance if you are exporting an address book from Gmail to import it into Zimbra, do not use "Google CSV format" as it will result in all your Zimra contacts having no names attached to them. Instead, export the contacts from Gmail in "Outlook CSV Format", and then import them into Zimbra as "Outlook Contacts".

[[File:Zimbra8_advanced_import.png|800px]]

===Moving contacts===
Every e-mail address that you exchange e-mail with will be automatically saved under "Emailed contacts". You can leave them there or transfer them to your "Contacts" address book by going to ''Address book→Emailed contacts→ Check name to be move→"Move selected item" (folder with arrow icon)→ select address book''.

[[File:Zimbra8_advanced_contact_move.png|800px]]

===Deleting contacts===
To delete contacts in Zimbra just go to ''Address Book→Emailed Contacts (or Contacts)→right click'' on the desired email address and select "delete". Alternatively you can also check the contact to be deleted and then click "delete".

[[File:Zimbra8_advanced_contact_delete.png|800px]]

Sometimes when composing an email, Zimbra will suggest a contact that was once in your address book but has been deleted. These can be removed by hovering over the suggested name and clicking "forget", when that option appears.

===If you don't want new contacts added to "Emailed Contacts"===
By default Zimbra collects the addresses of new people who you send emails to to in "Emailed Contacts". If you don't want it to do this you can select it off at ''Preferences→Address Book→Options→uncheck: Add new contacts to "Emailed Contacts"''.

If you already have collected email addresses in "Emailed Contacts", you can delete them at ''Address Book→Emailed Contacts→Ctrl+A→Delete''. You can also move all these contacts to you address book by selecting them all and them ''right click→Move→Contacts''.

[[File:Zimbra8_advanced_preferences_contacts.png|800px]]

===Exporting contacts===
You may want to export your contacts to install them in a different mail client, such as Microsoft Outlook, or just to back them up. You can export your contacts in Comma-Separated Variable (CSV) format by going to ''Preferences→Import/Export→Export''" and then selecting what to export (contacts), format (for example ''Outlook Contacts'') and then the source ''Contacts'' or ''Emailed Contacts''. Note that the general selection of ''All Folders'' is inoperative and will produce an error "Not allowed to export from root folder for this type".

[[File:Zimbra8_advanced_export.png|800px]]

==Composing an e-mail with formatting==
E-mails can be composed in plain text or in HTML. HTML allows underlining, bold text, changing text size and font and other formatting to be used.

===Advanced version===
To select HTML as your default for composing an e-mail in the advanced version of Zimbra go to ''Preferences→Mail→Composing''.

[[File:Zimbra8_advanced_preferences_composing.png|800px]]

===Standard version===
To select HTML as your default for composing an e-mail in the standard version of Zimbra go to ''Preferences→Composing→Compose→As HTML''.

[[File:Zimbra8_standard_preferences_composing.png|800px]]

==Adding addresses to a message==
In Zimbra addresses can be added to an outgoing e-mail message by typing the address in manually or by clicking on "To", "CC" or "Show BCC" and then "BCC", which opens your address list and allows selecting the addresses.

[[File:Zimbra8_advanced_addressing.png|800px]]

==Adding groups of addresses to a message==
Adding a group of contacts to an e-mail is easy in Zimbra. First create a contact group, by going to ''Address Book→Emailed Contacts (or Contacts)'' and then select ''New→down arrow→Contact Group'' and complete the form to select members and name for your group. When composing an e-mail you may now select the group as if it were a single address, by clicking "To", "CC" or "BCC" in the e-mail.

[[File:Zimbra8_advanced_contact_group.png|800px]]

==Saving and sending drafts==
Zimbra allows saving partially completed e-mails so you can work on them and send them later. When you are ready to save, just click "Save Draft". When you want to work on the e-mail again select the "Drafts" folder, double click on the e-mail and it will open for editing. When you are ready to send it just click "Send", or "Save Draft" again to continue working on it later.

[[File:Zimbra8_advanced_draft.png|800px]]

==Adding attachments==
Adding an attachment is very simple in Zimbra. In the message composition view just click on "Add Attachment" and select where the attachment is to be added from your computer, your briefcase or your contacts. When located click "attach" and the attachment will be sent with the e-mail.

Once attached, an attachment can be omitted from being sent with the e-mail by simply unchecking the attachment in the message composition view.

[[File:Zimbra8_advanced_attach.png|800px]]

==Requesting e-mail receipts==
E-mail receipts are generally not used anymore, but Zimbra does have the capability to request receipts from the person receiving the e-mail. To enable this for a specific e-mail being composed, while editing the e-mail go to ''Options→Down Arrow→Request Read Receipt''.

[[File:Zimbra8_advanced_read_receipt.png|800px]]

==Using aliases==
Zimbra allows sending from registered [[Email Alias]]. When composing a message simply click the down arrow under "from" and select which address Zimbra should show the message as coming from.

[[File:Zimbra 8 Using aliases.png|800px]]

==Using NCF disposable e-mail addresses==
Disposable e-mail addresses that you create on the [http://www.ncf.ca/ncf/home/spamfilter/disposables.jsp NCF website] can then be managed in Zimbra from ''Preferences→Accounts''.

[[File:Using NCF disposable e-mail addresses on Zimbra 8.png|800px]]

==Have Zimbra get your e-mail from other accounts==
Zimbra can get your e-mail from your Gmail, Hotmail or other POP or IMAP accounts. You can set this up at ''Preferences→Accounts→Add External Account''.

Of course you can always go into your external account and just it forward your mail from there to your NCF e-mail address as well.

[[File:Have Zimbra get your e-mail from other accounts on Zimbra8.png|800px]]

==Have Zimbra forward your e-mail==
Zimbra can forward your e-mail to your Gmail, Hotmail or other mail accounts. You can set this up at ''Preferences→Mail→Message Arrival→Forward a copy to''. You can also select "Don't keep a local copy of messages", if desired.

[[File:Forward mail in Zimbra 8.png|800px]]

==Changing your "from" name used in outgoing e-mail==
Zimbra allows changing who the e-mail is from, so you can show only your first name, last name or any other text you like. To select this in Zimbra just go to ''Preferences→Accounts→Persona Settings'' and enter your preferred text.

[[File:Changing your "from" name used in outgoing e-mail on Zimbra 8.png|800px]]

==Searching==
One of Zimbra's strongest features is its ability to find e-mail, people in your address book, briefcase items and other things using its built-in search function. No more manually poring though your inbox, sent message lists or trash for messages!

To search for something just enter the search term (for example, an e-mail address) in the search box on any page. Select where you want to search on the pull-down menus (All Item types, Mail, Contacts, Appointments, Files and can include shared items) and then click "search".

Searches you want to run again in the future can also be saved, by just clicking "save".

[[File:Zimbra8_advanced_search.png|800px]]

===Searching for unread messages===
Zimbra makes it easy to list your unread messages.

In the Zimbra mail search box enter "in:inbox is:unread" and this will show all unread messages in your inbox.

You can also click on 'Save' to save the search, and call it "Inbox Unread". Next time you want this search view, I just click on "Inbox Unread" under saved searches.

You can also just click on the search magnifying glass to access the Search window, and then check off the Basic Filters checkboxes to quickly filter by unread, or flagged, or whether the email has an attachment.

Additionally, you can access advanced filters which provide a high level of searching power to find messages you thought you'd lost!

[[File:Zimbra8_advanced_search_options.png|800px]]

==Attachments==
===Downloading attachments===
When an e-mail arriving in Zimbra includes an attachment this may be downloaded and then opened by reading the e-mail and then in that view at the top of the e-mail, between the addresses and the text, by clicking on "Download". You can also choose to "Remove" it from the e-mail or send it to the "Briefcase" for saving or sharing.

When there are multiple attachments, there will also be "Download all attachments" and "Remove all attachments" links.

[[File:Zimbra8_advanced_download_attachments.png|800px]]

===Zimbra indicates an attachment but the e-mail doesn't have one===
Zimbra may sometimes indicate an attachment is present when the sender has embedded a small file in the e-mail, like an emoticon. When the receiver tries to locate the attachment it seems to be missing, but it is actually there, embedded in the e-mail. ;-)

In the example below Zimbra shows an attachment, but the e-mail only has embedded emoticons. Also because the e-mail contains no text, the "fragment" preview feature only shows [?] for each emoticon.

[[File:Zimbra indicates an attachment but the e-mail doesn't have one on Zimbra 8.png|800px]]

==Saving messages==
NCF provides 3GB of storage with your e-mail account. For the average user this is probably enough for four months worth of mail, so you may want to keep some mail and delete other items. Some members have been storing mail they want to keep in their "Trash" file. The problem with doing this is trash is auto-deleted after 30 days. It may make more sense to save the e-mail that you want to keep in a new folder.

New folders are easy to create, just click on the new folder icon in the folder pane, as shown and then name it and decide where to put the new folder in relation to the existing folders. The illustration below shows where to click to create a new folder and shows a new custom folder that was created called "Archive".

By right clicking on any existing e-mail message you can select "Move" and send it to your new folder for safe keeping.

[[File:Saving messages on Zimbra 8.png|800px]]

==Exporting your e-mail==
You can easily export some or all of your e-mail to your own computer, to free up space in your Zimbra account without losing your e-mail. You can export mail between certain dates this way as well.

To do this go to ''Preferences→ Import/Export→ Account→ Check Advanced settings→ Mail'' and then dates as desired→ ''Export''. The file will be downloaded from your browser as a .tgz archive file which can be extracted and the individual .eml e-mail files read in any text editor.

[[File:Exporting email on Zimbra 8.png|800px]]

==Spam handling==
The current NCF implementation of Zimbra has the spam control, found at ''Preferences→Mail'', disabled so that e-mail messages will not be delivered to Junk folders, or otherwise blocked when sent through from NCF yellowmail.

[[File:Spam handling on Zimbra 8.png|800px]]

==Showing message headers==
Headers for e-mail can give you a lot of information about where the e-mail came from, like its originating IP address. To see the raw MIME format text: mouse over the message ''title→right click→Show Original'' and the raw text and headers will open in a new text-only browser window.

[[File:Zimbra8_advanced_show_original.png|800px]]

==Vacation messages==
Setting vacation messages is not recommended for security reasons. Complete information on this is found in the [[Tips (Email)]] article.

==How much storage space are you using?==
In Zimbra this is easy to see! Just "mouse-over" the place at the top where you name appears and it will display your quota and how much of it you are using, expressed in MB and as a percentage of space available.

[[File:Zimbra8_advanced_usage.png|800px]]

==Deleting mail==
Currently NCF provides 3GB of storage space for your email. When you use this up you will want to delete some old and large messages to make room for newer ones. The easiest way to do this is to sort the messages in each folder by size and then delete the largest ones, normally those with lots of attachments.

This is most easily accomplished by using the "Reading Pane At The Bottom" view, as it allows sorting by message size. This is the default view, but if you are using another view you can switch to this view at ''View→Reading Pane At The Bottom''.

Once you have this view, sort by message size in each folder, by clicking ''Size'' and then selecting the arrow ''down'' to show largest at the top. The messages you want to delete can then be checked in the check-box on the left of the message line and deleted, by clicking ''delete''.

To complete deleting email, you will need to check all the email folders you have and delete any messages desired. Mail in trash will be deleted automatically after 30 days, but to take advantage of the space freed up you will need to empty your trash right away.

'''Note''': In some cases particular message threads cannot be deleted and just keep reappearing. If this occurs try changing the view from "by conversation" to "by message" and delete them in that view. Once deleted the view can be changed back.

[[File:Zimbra8_advanced_sort_by_size.png|800px]]

===Deleting Large Messages===
It is also convenient in Zimbra 8 to access Search and search by message size.

To do so:

Click on the Search magnifying glass on the right of the Search box, and then click on Size... is larger than... and then type in a size, say, 1000 KB, and hit enter. Zimbra will list all messages larger than 1000KB.

You may notice the search filters listed near the top, it will say something like:

Found 100+ results for: in:inbox larger:1000KB

If you click on the 'x' over "in:inbox" that will remove that filter. This may be helpful, if you want to find large messages across all folders, not just the inbox.

[[File:Zimbra8_advanced_search_size.png|800px]]

==Recovering deleted e-mail==
E-mail that has been deleted from Zimbra or that has been taken off the server by a POP client can usually be recovered at ''Trash→right click→recover deleted items''.

[[File:Zimbra8_advanced_recover_deleted.png|800px]]

==Mini calendar==
By default Zimbra shows a mini calendar in its bottom left corner. If you want to turn this off you can at ''Preferences→Calender→Always Show the Mini Calender→uncheck''.

[[File:Zimbra8_advanced_minicalendar.png|800px]]

==Briefcase==
Zimbra allows you to share files or access your own files remotely via a briefcase. For complete information see [[Zimbra: Briefcase]].

==Zimbra Limits at NCF==
There are several limits you may encounter in your use of Zimbra.
# '''Mail storage size''' - members are allocated 3GB of storage. This contains all the mail and briefcase data. Members must manage their space within that limit. See [[#How much storage space are you using?|how to check your storage space.]]
# '''Mail message size''' - a maximum of of 56MB per message is allowed. The actual file size of the attachment is 20-30% less as special encoding is required to send it via email. If you have large files that you wish to share, there are a number of other file sharing approaches that may be better than attachments. One of those is using the Zimbra Briefcase - see [[Zimbra: Briefcase]].
# '''Sending rate''' - NCF limits the rate at which members can send out email to protect against spamming. A limit of 200 messages over a 4 hour span is in place. If you have large distribution lists that will exceed this, please contact the office - we have a solution.

==I don't like the way Zimbra looks==
Then change it. Zimbra 8 has 19 new colour themes you can choose from, ranging from dull and serious, to whimsical, to colourful, like the ''Hot Rod'' theme shown below. Next time you sign in Zimbra will remember your preferences and display your chosen theme.

To select a new theme go to ''Preferences→General→Login Options→Theme'' and chose one from the pull-down menu. They mostly look like what they sound like.

Incidentally, if you try them all and forget which one is the basic default theme, it is called ''Carbon''.

[[File:Zimbra8_advanced_theme.png|800px]]

==Why is it called that?==
Rumour has it that Zimbra webmail and the Zimbra Collaboration Server is named for the ''Talking Heads'' song [https://en.wikipedia.org/wiki/I_Zimbra I Zimbra] ([https://www.youtube.com/watch?v=b-RDJ4Z4XrQ video]) and that the song is in turn an adaptation of Dada poet Hugo Ball's poem "Gadji beri bimba."

==See also==
*[http://web.ncf.ca/aw958/mail_help_files/zimbra/index.html Instructions on setting up Zimbra Desktop client for NCF email] by Graeme Beckett, NCF
*[[Email blacklisting]]
*[[Email]] - configuring e-mail clients for POP and other general e-mail information
*[https://en.wikipedia.org/wiki/Zimbra Zimbra on Wikipedia]

Other pages with information about the '''Zimbra''' mail client:

* [https://www.youtube.com/zimbra Official Zimbra tutorial videos on YouTube]
* [http://www.ncf.ca/ncf/home/zimbraIntro.jsp Introduction to Zimbra] - the basics and how-to screenshots
* [[Zimbra: Thunderbird Calendar]] - information on importing a calendar from Zimbra to Thunderbird
* [[Zimbra: Thunderbird Contacts]] - information on synchronizing lists of contacts in Thunderbird and Zimbra using the ''Zindus'' add-on for early versions of Thunderbird and the ''CardBook'' add-on for later versions of Thunderbird.
* [[PlayBook|Blackberry PlayBook]] - configuring for email
* [[Blackberry 10]] - configuring for email and calender
* [https://mx3.ncf.ca:1443/cgi-bin/queuegraph.cgi Graph of the current NCF mail queue]

==External links==
*[https://www.zimbra.com/open-source-email-overview/ Official Zimbra Collaboration Server Open Source website]
*[https://files.zimbra.com/website/docs/8.6/ZCS_860_OS_ReleaseNotes_UpgradeInst.pdf Zimbra 8.6 release notes]
[[Category: Zimbra]]

Template:Residential Fibre Pricing

2025-10-08T22:00:19Z

Gd666:

{| class="wikitable"
|+Residential Fibre Monthly Pricing
!Speeds (Up To)
!Usage
!Network
!Price
|-
| colspan="4" |'''Current Plans'''
|-
|Fibre 500/500 Plan
|Unlimited
|Bell
|$104.95/month + HST
|-
|Fibre 1000/940 Plan
|Unlimited
|Bell
|$109.95/month + HST
|-
|Fibre 1500/940 Plan
|Unlimited
|Bell
|$114.95/month + HST
|-
| colspan="6" align="left" |

'''Notes:'''

- Optional static IP is $4 + tax per month.

- [https://www.ncf.ca/ncf/support/wiki/Pricing#Modems Modem]

- [https://www.ncf.ca/ncf/support/wiki/Pricing#Installation_and_Change_Fees Installation and Change Fees] apply for installations, moves, upgrades, downgrades, reactivations and line changes.

|}

Template:Residential Fibre Pricing

2025-10-08T22:00:07Z

Gd666: Created page with "{| class="wikitable" |+Residential Cable Monthly Pricing !Speeds (Up To) !Usage !Network !Price |- | colspan="4" |'''Current Plans''' |- |Fibre 500/500 Plan |Unlimited |Bell |..."

{| class="wikitable"
|+Residential Cable Monthly Pricing
!Speeds (Up To)
!Usage
!Network
!Price
|-
| colspan="4" |'''Current Plans'''
|-
|Fibre 500/500 Plan
|Unlimited
|Bell
|$104.95/month + HST
|-
|Fibre 1000/940 Plan
|Unlimited
|Bell
|$109.95/month + HST
|-
|Fibre 1500/940 Plan
|Unlimited
|Bell
|$114.95/month + HST
|-
| colspan="6" align="left" |

'''Notes:'''

- Optional static IP is $4 + tax per month.

- [https://www.ncf.ca/ncf/support/wiki/Pricing#Modems Modem]

- [https://www.ncf.ca/ncf/support/wiki/Pricing#Installation_and_Change_Fees Installation and Change Fees] apply for installations, moves, upgrades, downgrades, reactivations and line changes.

|}

Template:Residential Cable Pricing

2025-10-08T22:00:01Z

Gd666:

{| class="wikitable"
|+Residential Cable Monthly Pricing
!Speeds (Up To)
!Usage
!Network
!Price
|-
| colspan="4" |'''Current Plans'''
|-
|Cable 30/5 Mbps
|Unlimited
|Rogers
|$59.95/month + HST
|-
|Cable 100/30 Mbps
|Unlimited
|Rogers
|$68.95/month + HST
|-
|Cable 500/30 Mbps
|Unlimited
|Rogers
|$104.95/month + HST
|-
|Cable 1024/50 Mbps
|Unlimited
|Rogers
|$114.95/month + HST
|-
| colspan="6" align="left" |

'''Notes:'''

- Service is available in Ontario only.

- Static IPs are not available with cable internet service.

- [https://www.ncf.ca/ncf/support/wiki/Cable_Pricing#Installation_and_Change_Fees Installation and Change Fees] apply for installations, moves, speed changes, and modem changes.
|}

Template:Residential Cable Pricing

2025-10-08T21:59:13Z

Gd666:

{| class="wikitable"
|+Residential Cable Monthly Pricing
!Speeds (Up To)
!Usage
!Network
!Price
|-
| colspan="4" |'''Current Plans'''
|-
|Cable 30/5 Mbps
|Unlimited
|Rogers
|$59.95/month + HST
|-
|Cable 100/30 Mbps
|Unlimited
|Rogers
|$68.95/month + HST
|-
|Cable 500/30 Mbps
|Unlimited
|Rogers
|$104.95/month + HST
|-
|Cable 1024/50 Mbps
|Unlimited
|Rogers
|$114.95/month + HST
|-
| colspan="6" align="left" |

'''Notes:'''

- Optional static IP is $4 + tax per month.

- [https://www.ncf.ca/ncf/support/wiki/Pricing#Modems Modem]

- [https://www.ncf.ca/ncf/support/wiki/Pricing#Installation_and_Change_Fees Installation and Change Fees] apply for installations, moves, upgrades, downgrades, reactivations and line changes.
|}

Template:Home Networking Accessories for Sale

2025-09-15T19:37:27Z

Gd666:

{| class="wikitable"
|+Networking Accessories for Sale
!Networking Accessory
!Description
!Purpose
!Warranty
!Costs
|-
|Cable Modem with Wireless AC Router
|Refurbished cable modem with dual-band router
|Provides Wi-Fi N and Wi-Fi AC.
|90 day warranty
|$ 60.00 + HST
|-
|VDSL Modem with Wireless AC Router
|Refurbished VDSL modem with dual-band router
|Provides Wi-Fi N and Wi-Fi AC.
|90 day warranty
|$ 30.00 + HST
|-
|VDSL Modem Only (No Wi-Fi)
|Refurbished cable modem with dual-band router
|Provides ethernet only
|90 day warranty
|$ 25.00 + HST
|-
|Wireless AC Router
|Refurbished dual-band routers supporting Wi-Fi N and Wi-Fi AC
|Provides Wi-Fi N and Wi-Fi AC.
|90 day warranty
|$ 20.00 + HST
|}

Hitron CODA-4680

2025-06-17T16:38:23Z

Gd666: Updated the current certified firmware version.

<div class="ncfrightbox w-25"> {{Template:Hitron CODA-4680}} </div>

=Network Eligibility=

The Hitron CODA-4680 available from NCF has been certified by the following cable network vendors for operation on their infrastructure:
* Rogers (Ontario)

=Firmware=

'''Current certified firmware version: 7.2.4.5.2b8''' (on the Rogers cable network)

Cable network operators control what cable modems and firmware versions can be used on their networks. Operators run all cable devices and firmware versions through their own testing process, after which the device and firmware are certified for use on the cable network. After the testing and approval process of a new version of firmware for a cable device, cable network operators ''may'' then automatically upgrade all cable modems connected on their network with the latest certified firmware.

NCF does not have access to firmware that it can provide to members.

=EasyConnect Quick Setup=

When you first connect the Hitron CODA-4680, you'll be prompted to complete the Hitron EasyConnect Quick Setup. EasyConnect tests the internet connection to ensure that it is working, and will prompt you to set a Wi-Fi network name and password that you would like to use. The password you set in EasyConnect also serves as the password you will use when logging into the modem to access its configuration. You must successfully complete the EasyConnect Setup before you can use your internet connection-- if EasyConnect finds that the connection to the internet is not working, you will be unable to set a Wi-Fi network name and password.

To start Hitron EasyConnect Quick Setup:

*Connect your Hitron CODA-4680 as described in the [https://help.ncf.ca/images/a/af/Hitron_CODA-4680_Quick_Start_Guide.pdf Quick Start Guide] that came with your modem.
*Connect a device to the modem in one of two ways:
*# Plug an ethernet cable from your device's network card to any one of the LAN ports on the back of the modem, or
*# Connect a device to the modem's EasyConnect Wi-Fi network. The EasyConnect Wi-Fi network only connects your device to the modem, it will not connect your device to the internet. The EasyConnect Wi-Fi network name and password is specific to your modem, and can be found on the label on the back of the modem. It takes the form of:
*#*'''Default Wi-Fi Network:''' CODAXXXXX-EasyConnect ''(XXXXX is a series of numbers)''
*#*'''Default key:''' ZZZZZZZXXXXX ''(a series of numbers)''
*Open up a web browser on the device you connected to the modem, and browse to any website.
*The Hitron EasyConnect Quick Setup screen should automatically load in your web browser. If it does not, enter '''192.168.0.1''' in your web browser's URL bar to load the Hitron EasyConnect Quick Setup manually.
*To begin the Quick Setup, select '''Let's Go''':
[[File:Hitron EasyConnect Step1.png|thumb|550x550px|center]]
*Select '''Test Connection''' to test the modem's internet connection:
[[File:Hitron EasyConnect Step2.png|thumb|550x550px|center]]
*If the test is successful, the Quick Setup will confirm that your modem is connected to the internet. Select '''Setup Wi-Fi''' to configure the Wi-Fi network name and password you wish to use. If the test is not successful, you will not be able to provide with the Quick Setup. Check the light pattern on the Hitron COD-4680, or turn it off, reconnect the coaxial cable, and try the Quick Setup again.
[[File:Hitron EasyConnect Step3.png|thumb|550x550px|center]]
*Enter the '''Wi-Fi Network Name''' and '''Password''' you wish to use to connect to the internet. Re-enter the password to '''Confirm Password''', and select '''Confirm Setup''':
[[File:Hitron EasyConnect Step4.png|thumb|550x550px|center]]
*Verify that the displayed '''Wi-Fi Network Name''' and '''Password''' are what you entered, and select '''Complete My Setup'''. If you need to make any changes, select '''Edit'''. Note that the Quick Setup will use the same Wi-Fi Network Name on both the 2.4GHz and 5GHz bands by default, and you can change these later if you wish by accessing the modem configuration pages.
[[File:Hitron EasyConnect Step5.png|thumb|550x550px|center]]
*Select '''Close''' to complete the Quick Setup. If you your device is connected to the Hitron CODA-4680 via the default CODAXXXXX-EasyConnect Wi-Fi Network, disconnect your device from that network and reconnect to the Wi-Fi network you just named, using the password that you set.
[[File:Hitron EasyConnect Step6.png|thumb|550x550px|center]]
*You can now access the internet using the Hitron CODA-4680.

=Accessing the Configuration=

You must complete the EasyConnect Quick Setup for the Hitron CODA-4680 before you can access its configuration. If you have not completed the Quick Setup, you will be directed to it when attempting the follow the steps below.

To access the Hitron CODA-4680 configuration:
# Ensure you have successfully completed the EasyConnect Quick Setup for the modem.
# Connect a device to the modem by plugging an ethernet cable from your device into one of the LAN ports on the back of the modem, or by connecting your device to the modem over Wi-Fi.
# Open up a web browser on your connected device.
# Enter '''192.168.0.1''' in your web browser's URL bar.
# A login screen for the Hitron CODA-4680 will appear. The default username and password are case-sensitive, and are:
#* Username: '''cusadmin'''
#* Password: <the Wi-Fi network password that you configured in the Quick Setup>
# Select '''Login'''. The Status Overview screen will display.

=Modes of Operation=
# [[Hitron_CODA-4680_Routed_Configuration|Routed]] - Functions as both a modem and Wi-Fi router, which is recommended for most members. Another router can be added to extend the network, but each network must use a different subnet.
# [[Hitron_CODA-4680_Bridge_Configuration|Bridge]] - (Advanced) Functions only as a modem. A separate router is required to provide Wi-Fi.

=Factory Reset=
When you reset the CODA-4680 to its factory default settings, all user-configured settings are lost, and the modem is returned to its initial configuration state.

To factory reset the CODA-4680:
# Using a pin or pencil tip, press and hold the recessed '''RESET''' button at the back of the modem for at least 10 seconds, or
# Login to the CODA-4680 Configuration. Under '''Admin''', choose '''Device Reset''' tab, and select the '''Factory Reset''' button'''.'''

The CODA-4680 will turn off and on again, and load with its factory default settings. After performing a Factory Rese, the EasyConnect Quick Setup will have to be re-completed before the internet connection can be used.

= Modem Logs =
[[File:Docsis Event logs.png|thumb|The Docsis logs of a CODA-4680. There's no logs as the modem was reset beforehand.]]
To access the modem logs of the CODA-4680:

# Open a web browser and enter '''192.168.0.1''' into the address bar, then press enter.
# A login screen for the Hitron CODA-4680 will appear. The default username and password are case-sensitive, and are:
#* Username: '''cusadmin'''
#* Password: <the Wi-Fi network password that you configured in the Quick Setup>
# Select '''Login'''. The Status Overview screen will display.
# On the Status page, click Docsis Event
# The Docsis Event page will display the logs in a table under Docsis Logs. You can copy and paste the contents of the tables into a text file or email, which can then be sent to NCF for further troubleshooting.

=Modem Lights=

The operational status of the Hitron CODA-4680 is indicated by lights (LEDs). These LEDs indicate the status of the modem's power, downstream connection (DS), upstream connection (US), internet connectivity (@), Wi-Fi availability (2.4GHz and 5GHz), active Ethernet ports (Ethernet), active USB port (USB) and MoCA indicator.

Information is communicated by the light colour (green or blue) and state (solid, off, or flashing).

Here's a summary of how to read the lights on the Hitron CODA-4680:

[[File:Hitron_CODA-4680_Modem_Lights.png]]

= Modem Diagnostics =
The Hitron Coda-4680 has three troubleshooting tools into it, Ping, Traceroute, and Wireless Survey. To access these tools:

# Open a web browser and enter '''192.168.0.1''' in the address bar, then press Enter/Go.
# A login screen for the Hitron-CODA-4680 will appear. The default username and password are case-sensitive, and are:
#* Username: '''cusadmin'''
#* Password: <the Wi-Fi network password that you configured in the Quick Setup>
# Select '''Login'''. The Status Overview screen will display.
# Click Admin at the top of the page.
# You're now on the Administration page. Click Diagnostics.

=== Ping ===
A '''Ping''' test can be used to test the reach-ability of hosts. It measures the round-trip time for messages sent from the originating host to a destination computer that are echoed back to the source.

To use the '''Ping''' tool, enter a domain name (like www.google.com) or an IP address in the '''Destination''' text box, then press Ping. The ping test will send four packets to the target destination, providing info on how long each of those packets took to reach their destination. If your connection is working well, you should see 4 replies, though some destinations will not respond to ping.

=== Traceroute ===
To use the '''Traceroute''' tool, enter a website address or IP address in the '''Destination''' text box, then press '''Traceroute'''. It should take less than a minute to complete and when complete, it'll generate a report which can be copy-pasted into a text file or email. Each row of the report will have the following: the hop number, the address of the hop, and three entries for the Round Trip Time (RTT).

=== Wireless Survey ===
The '''Wireless Survey''' performs a scan of all the available Wi-Fi networks and will generate a report, listing the available networks, along with the Wi-Fi channel they're operating on, and their signal strength. This information can be used to determine which Wi-Fi channel has the least amount of wireless interference.

To use the '''Wireless Survey''', press the Wireless Survey button. It takes approximately one minute for the survey to be completed, and a report will be generated once done.

= Images =
{{Template:Back_to_the_Top}}
<gallery mode="slideshow">
File:Hitron CODA-4680 Front Off.png|Hitron CODA-4680: Front
File:Hitron coda-4680 front.jpg|Hitron CODA-4680: Angled
File:Hitron CODA-4680 Back.png|Hitron CODA-4680: Back
File:Hitron CODA-4680 Diagram.png|Hitron CODA-4680: Diagram
File:Hitron CODA-4680 Back Label.png|Hitron CODA-4680: Back label
</gallery>

=See Also=
{{Template:Back_to_the_Top}}
*[[Dynamic DNS]]

[[Category:DSL]]
[[Category:Modems]]

Template:Sagemcom 2864

2023-05-02T16:23:55Z

Gd666: Added hyperlink to Modem lights page.

<div class="ncfbox ncfboxborder">
<div class="ncfboxtitle ncfcenter">Sagemcom 2864</div>
<div class="ncfboxcontents">
<div class="ncfcenter">
[[File:Sagemcom 2864 external view.JPG|border|x120px|Sagemcom 2864 Front]] [[File:2864back.JPG|border|x120px|Sagemcom 2864 Back]]
</div>
Sold from November 2013 to August 2014
* [[Sagemcom 2864 Configuration]]
* [https://help.ncf.ca/Modem_Lights#Sagemcom Sagemcom 2864 - Modem Lights]
* [http://www.ncf.ca/ncf/dsl/modem/Sagemcom-2864_ds.pdf Sagemcom 2864 set-up PDF]
* [https://highspeed.tips/emulators/Sagemcom%202864/home.htm Sagemcom 2864 - Emulator]
* [https://www.ncf.ca/ncf/support/w/images/0/07/Changing_Wireless_Channels_on_Sagemcom_2864.pdf Changing WiFi Channels on the Sagemcom 2864]
</div>
</div>

[[Category:DSL]]
[[Category:Modems]]

Template:TP-Link 8616

2023-05-02T16:22:37Z

Gd666: Added hyperlink to Modem lights page.

<div class="ncfbox ncfboxborder">
<div class="ncfboxtitle ncfcenter">TP-Link TD-8616</div>
<div class="ncfboxcontents">
<div class="ncfcenter">
[[File:TD-8616.jpg|border|x120px|TP-Link 8616 Front]] [[File:8616back.jpg|border|x120px|TP-Link 8616 Back]]
</div>
Strictly a modem, does not have the capability to dynamically assign an IP address to any hosts.
Use modem manual for configuration (Especially Section 3.1)

Configuring on a computer with more than one Ethernet interface requires that you temporarily disable one of them, due to the 8616's lack of DHCP services. So, issue a terminal command of "ifconfig eth0 down" before configuring the modem.
The modem only requires a VPI and VCI. It is not necessary to specify PVC2.
* [http://www.dslreports.com/forum/r26026121-TekSavvy-Dry-Loop-DSL-TP-Link-TD-8616 DSL Reports - TD-8616 PPPoe Configuration]
* [https://www.tp-link.com/ca/products/details/cat-15_TD-8616.html TP-Link - TD-8616 Home page]
* [https://static.tp-link.com/resources/document/TD-8616_V8_User_Guide_1910010865.pdf TP-Link - TD-8616 Modem Manual]
* [https://www.tp-link.com/ca/download/TD-8616.html#Firmware TP-Link - TD-8616 Firmware]
* [https://help.ncf.ca/Modem_Lights#TD-8816_.26_TD-8616 TP-Link - TD-8616 Modem Lights]
* [https://www.tp-link.com/ca/download/TD-8616.html TP-Link - TD-8616 FAQ]
</div>
</div>

[[Category:DSL]]
[[Category:Modems]]

Template:TP-Link 8816

2023-05-02T16:22:10Z

Gd666: Added hyperlink to Modem lights page.

<div class="ncfbox ncfboxborder">
<div class="ncfboxtitle ncfcenter">⚠TP Link TD-8816</div>
<div class="ncfboxcontents">
<div class="ncfcenter">
[[File:TD-8816-02.jpg|border|x120px|TP-Link 8816 Front]] [[File:Tplink_TD-8816_rear.jpg|border|x120px|TP-Link 8816 Rear]]
</div>
Sold from December 2011 to October 2017<br>
⚠ Known Security Vulnerability - Some Versions

* [[TP-Link TD-8816 Configuration]]
* [[Misfortune Cookie Vulnerability|Modem Security Vulnerability Article]]
* [https://www.ncf.ca/ncf/support/w/images/5/55/About_Your_TP-Link_TD-8816.pdf About your TP-Link TD-8816]
* [[Media:TD-8816(UN)_V8_UG.pdf|TP-Link - TD-8816 User Guide]]
* [[Media:TD-8816 V8 QuickInstallationGuide.pdf|TP-Link - TD-8816 Quick Installation Guide]]
* [https://highspeed.tips/files/emulators/TD-8816/ TP-Link - TD-8816 Emulator]
* [http://www.tp-link.com/en/download/TD-8816.html#Firmware TP-Link - TD-8816 Firmware]
* [https://help.ncf.ca/Modem_Lights#TD-8816_.26_TD-8616 TP-Link - TD-8816 Modem Lights]
* [http://www.tp-link.com/en/download/TD-8816.html#FAQs TP-Link - TD-8816 FAQ]
</div>
</div>

[[Category:DSL]]
[[Category:Modems]]

Template:TP-Link TD-W8901G

2023-05-02T16:21:19Z

Gd666: Added hyperlink to Modem lights page.

<div class="ncfbox ncfboxborder">
<div class="ncfboxtitle ncfcenter">⚠TP-Link TD-W8901G</div>
<div class="ncfboxcontents">
<div class="ncfcenter">
[[File:TD-W8901G-02.jpg|border|x120px|TD-W8901G Front]] [[File:8901gback.jpg|border|x120px|TD-W8901G Back]]
</div>
Sold from Dec 2011 to Oct 2012

⚠ AVOID/REPLACE - Known Security Vulnerability
* [[TP-Link TD-W8901G Configuration]]
* [[Misfortune Cookie Vulnerability|Modem Security Vulnerability Article]]
* [http://www.tp-link.com/en/products/details/?model=TD-W8901G TP-Link - TD-8901G Home page]
* [http://www.tp-link.com/resources/software/201161016042811.pdf TP-Link - TD-8901G User Guide]
* [http://www.tp-link.com/resources/software/2010122017422318.pdf TP-Link - TD-8901G Quick Installation Guide]
* [http://www.tp-link.com/resources/document/datasheet/TD-W8901G_ds.zip TP-Link - TD-8901G Datasheet]
* [http://www.tp-link.com/en/download/TD-W8901G.html#Firmware TP-Link - TD-8901G Firmware]
* [https://help.ncf.ca/Modem_Lights#TD-W8901G_.26_TD-W8950ND TP-Link - TD-8901G Modem Lights]
* [http://www.tp-link.com/en/download/TD-W8901G.html TP-Link - TD-8901G FAQ]
</div>
</div>

Template:TP-Link TD-W8950ND

2023-05-02T16:20:49Z

Gd666: Added hyperlink to Modem lights page.

<div class="ncfbox ncfboxborder">
<div class="ncfboxtitle ncfcenter">TP-Link TD-W8950ND</div>
<div class="ncfboxcontents">
<div class="ncfcenter">
[[File:TP-Link TD-W8950ND.jpg|border|x120px|TD-W8950ND Front]] [[File:8950back.jpg|border|x120px|TD-W8950ND Back]]
</div>
Sold from Dec 2011 to Oct 2012
* [[TP-Link TD-W8950ND Configuration]]
* [http://www.tp-link.com/resources/software/20106295240815.pdf TP-Link - TD-W8950 User Guide]
* [https://web.archive.org/web/20170623121329/http://static.tp-link.com/Resources/document/7106503516_TD-W8950ND_QIG.pdf TP-Link - TD-W8950 Quick Installation Guide]
* [http://www.tp-link.com/resources/document/datasheet/TD-W8950ND_ds.zip TP-Link - TD-W8950 Datasheet]
* [http://www.tp-link.com/en/download/TD-W8950ND.html#Firmware TP-Link - TD-W8950 Firmware]
* [https://help.ncf.ca/Modem_Lights#TD-W8901G_.26_TD-W8950ND TP-Link - TD-W8950 Modem Lights]
* [https://www.tp-link.com/en/download/TD-W8950ND.html#FAQs TP-Link - TD-W8950 FAQ]
</div>
</div>

[[Category:DSL]]
[[Category:Modems]]

Template:TP-Link TD-W8951ND

2023-05-02T16:18:36Z

Gd666: Added hyperlink to Modem lights page.

<div class="ncfbox ncfboxborder">
<div class="ncfboxtitle ncfcenter">⚠TP-Link TD-W8951ND</div>
<div class="ncfboxcontents">
<div class="ncfcenter">
[[File:TP-Link TD-W8951ND.jpg|border|x120px|TP-Link TD-W8951ND Front]] [[File:8951back.jpg|border|x120px|TP-Link TD-W8951ND Back]]
</div>
Sold from Nov 2012 to Jan 2016

⚠ Known Security Vulnerability - Some Versions
* [[TP-Link TD-W8951ND Configuration]]
* [[Misfortune Cookie Vulnerability|Modem Security Vulnerability Article]]
* [https://www.ncf.ca/ncf/support/w/images/d/d8/About_Your_TP-Link_TD-W8951ND.pdf About Your TP-Link TD-W8951ND]
* [https://www.tp-link.com/ca/support/download/td-w8951nd/ TP-Link - TD-W8951 Home page]
* [http://static.tp-link.com/res/down/doc/TD-W8951ND(UN)_V7_UG.pdf TP-Link - TD-W8951 User Guide]
* [http://static.tp-link.com/res/down/doc/TD-W8951ND(UN)_V7_QIG.pdf TP-Link - TD-W8951 Quick Installation Guide]
* [https://help.ncf.ca/images/9/90/TP-Link_TD-W8951ND_V4_Datasheet.pdf TP-Link - TD-W8951 Datasheet]
* [https://emulator.tp-link.com/TD-8951ND(UN)/rpSys.html TP-Link - TD-W8951 Emulator]
* [http://www.tp-link.com/en/download/TD-W8951ND_V5.html#Firmware TP-Link - TD-W8951 Firmware]
* [https://help.ncf.ca/Modem_Lights#TD-W8951ND.2C_TD-W8961ND_.26_TD-W9970N TP-Link - TD-W8951 Modem Lights]
* [http://www.tp-link.com/en/download/TD-W8951ND_V5.html#FAQs TP-Link - TD-W8951 FAQ]
</div>
</div>

[[Category:DSL]]
[[Category:Modems]]

Template:TP-Link TD-W8961ND

2023-05-02T16:17:42Z

Gd666: Added hyperlink to Modem lights page.

<div class="ncfbox ncfboxborder">
<div class="ncfboxtitle ncfcenter">⚠TP-Link TD-W8961ND</div>
<div class="ncfboxcontents">
<div class="ncfcenter">
[[File:TP-Link TD-W8961ND.jpg|border|x120px|TP-Link TD-W8961ND Front]] [[File:8961back.jpg|border|x120px|TP-Link TD-W8961ND Back]]
</div>
Sold from Jan 2016 to Oct 2017

⚠ Known Security Vulnerability - Some Versions
* [[TP-Link TD-W8961ND Configuration]]
* [[Misfortune Cookie Vulnerability|Modem Security Vulnerability Article]]
* [https://www.ncf.ca/ncf/support/w/images/b/bc/About_Your_TP-Link_TD-W8961ND.pdf About your new TP-Link TD-W8961N]
* [http://www.tp-link.com/en/products/details/cat-15_TD-W8961N.html TP-Link - TD-W8961 Home page]
* [http://www.tp-link.com/res/down/doc/TD-W8961N(UN)_V2_UG.pdf TP-Link - TD-W8961 User Guide]
* [http://www.tp-link.com/res/down/doc/TD-W8961N(UN)_V2_QIG.pdf TP-Link - TD-W8961 Quick Installation Guide]
* [http://www.tp-link.com/res/down/doc/TD-W8961N_UN_2.0.pdf TP-Link - TD-W8961 Datasheet]
* [http://www.tp-link.com/resources/simulator/TD-8951ND(UN)/rpSys.html TP-Link - TD-W8951 Emulator (differs slightly)]
* [https://www.tp-link.com/en/download/TD-W8961ND.html#Firmware TP-Link - TD-W8961 Firmware]
* [https://help.ncf.ca/Modem_Lights#TD-W8951ND.2C_TD-W8961ND_.26_TD-W9970N TP-Link - TD-W8961 Modem Lights]
* [https://www.tp-link.com/en/download/TD-W8961ND.html#FAQs TP-Link - TD-W8961 FAQ]
</div>
</div>

[[Category:DSL]]
[[Category:Modems]]

Template:TP-Link TD-W9970

2023-05-02T16:16:32Z

Gd666: Added hyperlink to Modem lights page.

<div class="ncfbox ncfboxborder">
<div class="ncfboxtitle ncfcenter">TP Link TD-W9970</div>
<div class="ncfboxcontents">
<div class="ncfcenter">
[[File:TD-W9970 quarter view.jpg|border|x120px|TD-W9970 Front]] [[File:9970back.jpg|border|x120px|TD-W9970 Back]]
</div>
Sold from Jan 2016 to Oct 2017
* [[TP-Link_TD-W9970_Configuration|TP-Link TD-W9970 Configuration]]
* [[Changing WiFi Channels on TP-Link TD-W9970]]
* [https://www.ncf.ca/ncf/support/w/images/8/8c/About_Your_TP-Link_TD-W9970.pdf About your TP-Link TD-W9970]
* [http://www.tp-link.com/ca/products/details/cat-15_TD-W9970.html TP-Link - TD-W9970 home page]
* [https://www.ncf.ca/ncf/dsl/modem/TD-W9970_V1_UG.pdf TP-Link - TD-W9970 User Guide]
* [http://static.tp-link.com/res/down/doc/TD-W9970(EU)_V1_QIG.pdf TP-Link - TD-W9970 Quick Installation Guide]
* [http://static.tp-link.com/res/down/doc/TD-W9970_V1_Datasheet.pdf TP-Link - TD-W9970 Datasheet]
* [https://www.tp-link.com/resources/simulator/W9970V1_Emulator/index.htm TP-Link - TD-W9970 Emulator]
* [https://www.tp-link.com/en/download/TD-W9970.html#Firmware TP-Link - TD-W9970 Firmware]
* [https://help.ncf.ca/Modem_Lights#TD-W8951ND.2C_TD-W8961ND_.26_TD-W9970N TP-Link - TD-W9970 Modem Lights]
* [https://www.tp-link.com/en/download/TD-W9970.html#FAQs TP-Link - TD-W9970 FAQ]

</div>
</div>

[[Category:DSL]]
[[Category:Modems]]