Support - User contributions [en]

Computer Help

2026-08-19T16:33:56Z

Ge580:

[[File:DellDimension2400Rebuild.JPG|thumb|350px|right|Desktop computer being rebuilt]]
This page outlines some resources for getting help with broader computer issues.

==Computer Help==
NCF is focused on getting you connected to the internet with functional email and the ability to browse web pages. Most other issues regarding your computer setup, handling virus protection, programs, operating systems, setting up a browser or getting basic computer skills are more than the small group of staff and volunteers at NCF can help you with.

It's a busy time just getting everyone connected, and managing connection difficulties, moves and changes to member accounts. This Wiki page will help you find resources to help with other computer challenges you might face.

While NCF does not endorse any specific service listed here, and has not specifically tried them, we hope this list saves you a bit of work in finding a service that works for you. Ask questions about cost up front, and be wary of services that seek only to sell you new tools or gear you may not need. You may want to share your experiences in the NCF Discussion Groups to help others decide too.

==Computer Support and Repair Services==

{| cellspacing="0" cellpadding="5" border="1" align="center"
|-
! style="background:#efefef;" scope="col" |Company
! style="background:#efefef;" scope="col" | Services
! style="background:#efefef;" scope="col" | Notes
! style="background:#efefef;" scope="col" | Contact Info
|-
! style="background:#efefef;" scope="row" | [http://www.staples.ca/sbdca/en_CA/cre/programs/easytech/get-help-now/diagnostic/ Staples Tech Services]
|Telephone support
Home visit support

In-store support: diagnostics, data protection (backup and recovery), repairs, networking, installations and set-up.
|Authorized to do repairs under major manufacturer's warranties.
|1-888-723-3444
[https://stores.staples.ca/ Locations]: Barrhaven, Bells Corners, Centretown, Cumberland, Gatineau, Gloucester, South Keys & Merivale.
|-
! style="background:#efefef;" scope="row" | [https://www.bestbuy.ca/en-ca/services/geek-squad-services/bltb5f906bfb57d7744 Best Buy's Geek Squad]
|Telephone support
[https://online.geeksquad.ca/support/ 24/7 Online support]

Home Visit support

In-store support
|[http://www.bestbuy.ca/en-CA/category/computer-networking-setup/37456.aspx All services]
|1-800-433-5778
[https://www-ssl.bestbuy.ca/en-CA/stores/store-locator.aspx?path=ea28f6c34753eb533eec8934664edb41en99 Locations]: Coventry Rd, Carlingwood, Merivale, Orleans, & Kanata.

[https://www-ssl.bestbuy.ca/en-CA/secure/contact-us.aspx?path=6f0efb11924efa3b38c5b7f41d16664een99 Contact]
|-
! style="background:#efefef;" scope="row" | [https://www.canadacomputers.com/services.php?language=en Canada Computers Service Centre]
|In-store support: system assembly, OS and other software installations,
hard drive/data backup and recovery, system maintenance services

Home visit support
|
|Downtown Ottawa: 613-903-5990
Gatineau: 819-317-1865

Kanata: 613-435-8660

Merivale: 613-228-1423

Orleans: 613-837-0800

[mailto:onsiteservicet@canadacomputers.com Email]

|-
! style="background:#efefef;" scope="row" | [http://www.tech2go.ca/ Tech2Go Computer Services]

Seem to be out of business as at 2024-6-19.
|Online support
Home Visit support
Repairs (emergency recovery, viruses, hardware, troubleshooting), maintenance, installations, and consulting.
|Can pick up equipment and drop-off when repaired. [http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/tech2go-onsite-computer-services-in-stittsville-on-27447 Better Business Bureau Accredited]
|Central/South Ottawa: 613-235-8324
East Ottawa: 613-824-5222

West Ottawa: 613-592-5059

[mailto:Service@Tech2Go.ca Email]

[http://www.tech2go.ca/rate.html Contact]
|-
! style="background:#efefef;" scope="row" | Ottawa Computer Services
|Online support
Home Visit support: Repairs, configuration, data recovery, installations

In-store support
|No longer in service
Old Website: http://ottawacomputerservices.ca/
|Old Contact:
613-294-5374
2610 Draper Ave., Unit 63
|-
! style="background:#efefef;" scope="row" | [https://keepconnected.ca/ KeepConnected]
|Home Visit support: repair and maintenance, virus removal, upgrades and installations
Remote support
|[https://keepconnected.ca/services/ All services.]
|(613) 445-1500
[mailto:support@keepconnected.ca Email]
|-
! style="background:#efefef;" scope="row" | [https://www.capitaldatarecovery.com/ Capital Data Recovery]
|Data recovery, hard drive cloning, secure data destruction and certification.
|Some services may be covered under insurance.
[http://www.capitaldatarecovery.com/shipping.html Accept shipments from across the country.]
[http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/capital-data-recovery-in-ottawa-on-27814 Better Business Bureau Accredited]
|613-225-7870
1827 Woodward Drive, Unit 306

[mailto:info@capitaldatarecovery.com Email]
|-
|}

==See also==
*[[Used computers]]
*[[Using Windows safely]]

==External links==
*[https://lifehacker.com/5570909/how-to-prevent-your-computer-from-overheating-and-why-its-important How to Prevent Your Computer from Overheating (and Why It's Important)]
*[http://www.makeuseof.com/tag/avoid-pc-repair-tech-support-scams/ How to Avoid PC Repair & Tech Support Scams]

[[Category:Computer Help]]
[[Category:Privacy and Security]]

Category:Modems

2026-08-18T18:23:11Z

Ge580: Edited Bell Home Hub Modem links

{{Template:My Support Options}}<div class="ncfrightbox"> </div>

{| class="wikitable"
|+Fibre Modems
!Modem/Device
!Configuration
!Fibre Speeds Supported<sup>2</sup> (in Mbps)
!Wi-Fi
!Ethernet Ports
!Sales History at NCF<sup>4</sup>
|-
|[[Ovislink OV978WAX Fibre|OvisLink OV978WAX]]
|[[Ovislink OV978WAX Routed Configuration|Link]]
|500/500 to 1024/940
|Wi-Fi 6 (802.11ax)
|4 Gigabit ports
1 SFP Port
|sold from Oct 2025 to present
|-
|[[TP-Link EX921v]]
|[[TP-Link EX921v|Link]]
|500/500 to 1500/940
|WiFi 6E
(802.11ax)
|1 2.5G WAN/LAN
3 Gigabit ports

1 SFP Port
|sold from Oct 2025 to present
|-
|TP-Link MC420L
|
|500/500 to 1500/940
|NA
|1 SFP+ Port
1 1/2.5/5/10Gbps RJ45 port
|sold from Oct 2025 to present
|-
|TP-Link MC220L
|
|500/500 to 1024/940
|NA
|1 Gigabit SFP Port
1 Gigabit RJ45 port
|sold from Oct 2025 to present
|-
|}
{| class="wikitable"
|+DSL Modems
!Modem
!Configuration
!DSL Type<sup>1</sup>
!DSL Speeds Supported<sup>2</sup>(in Mbps)
!Wi-Fi<sup>3</sup>
!Ethernet Ports
!Sales History at NCF<sup>4</sup>
|-
|[[Ovislink OV978WAX|OvisLink OV978WAX]]
|[[Ovislink OV978WAX|Link]]
|Fiber / VDSL
|6/0.8 to 1024/940
|Wi-Fi 6 (802.11ax)
|4 Gigabit ports
|Fall 2025
|-
|[[Ovislink OV935WVA|OvisLink OV935WVA]]
| [[Ovislink OV935WVA|Link]]
|VDSL
|6/0.8 to 50/10
|Wi-Fi 5 (802.11ac)
|4 Gigabit ports
|sold from Nov 2022 to present
|-
|[[Ovislink OV804WVA|OvisLink OV804WVA]]
| [[Ovislink OV804WVA|Link]]
| VDSL
|6/0.8 to 50/10
|Wi-Fi 5 (802.11ac)
|4 Gigabit ports
| sold from Nov 2022 to present
|-
|[[Ovislink OV501GF|OvisLink OV501GF]]
|[[Ovislink OV501GF|Link]]
|VDSL
|6/0.8 to 50/10
|NA
|1 Fast port
|
sold from Nov 2022 to present
|-
|[[SmartRG SR516ac]]
|[[SmartRG SR516ac#Configuration|Link]]
|VDSL
|6/0.8 to 50/10
|Wi-Fi 5 (802.11ac)
|4 Gigabit ports
|sold from Jun 2019 to present
|-
|[[SmartRG SR506n]]
|[[SmartRG SR506n#Configuration|Link]]
|VDSL
|6/0.8 to 50/10
|Wi-Fi 4 (802.11n)
|4 Fast ports
|sold from Aug 2018 to July 2021
|-
|[[SmartRG SR505n]]
|[[SmartRG SR505N Configuration|Link]]
|VDSL
|6/0.8 to 50/10
|Wi-Fi 4 (802.11n)
|1 Gigabit, 3 Fast ports
|sold from Sep 2014 to Aug 2018
|-
| [[TP-Link TD-W9970 Configuration|TP-Link TD-W9970]]
|[[TP-Link TD-W9970 Configuration|Link]]
|VDSL<sup>5</sup>
|10/7 to 50/10
| Wi-Fi 4 (802.11n)
|4 Fast ports
|sold from Jan 2016 to Oct 2017
|-
|[[TP-Link TD-W8961ND Configuration|TP-Link TD-W8961ND]]
|[[TP-Link TD-W8961ND Configuration|Link]]
|ADSL
|6/0.8 to 15/1
| Wi-Fi 4 (802.11n)
|4 Fast ports
| sold from Feb 2016 to Oct 2017
|-
|[[TP-Link TD-W8951ND Configuration|TP-Link TD-W8951ND]]<sup>6</sup>
|[[TP-Link TD-W8951ND Configuration|Link]]
| ADSL
|6/0.8 to 15/1
|Wi-Fi 4 (802.11n)
|4 Fast ports
|sold from Nov 2012 to Jan 2016
|-
|[[TP-Link TD-8816 Configuration|TP-Link TD-8816]]<sup>6</sup>
| [[TP-Link TD-8816 Configuration|Link]]
|ADSL
|6/0.8 to 15/1
|NA
| 1 Fast port
|sold from Dec 2011 to Oct 2017
|-
|[[Sagemcom 2864 Configuration|Sagemcom 2864]]<sup>7</sup>
|[[Sagemcom 2864 Configuration|Link]]
| VDSL
|6/0.8 to 50/10
|Wi-Fi 4 (802.11n)
|4 Fast ports
|sold from Nov 2013 to Aug 2014
|-
|[[TP-Link TD-W8901G Configuration|TP-Link TD-W8901G]]<sup>6</sup>
|[[TP-Link TD-W8901G Configuration|Link]]
| ADSL
|6/0.8 to 15/1
|Wi-Fi 3 (802.11g)
|4 Fast ports
| sold from Dec 2011 and Oct 2012
|-
|[[TP-Link TD-W8950ND Configuration|TP-Link TD-W8950ND]]<sup>6</sup>
|[[TP-Link TD-W8950ND Configuration|Link]]
|ADSL
|6/0.8 to 15/1
|Wi-Fi 4 (802.11n)
| 4 Fast ports
|sold from Dec 2011 and Oct 2012
|-
|[[SpeedTouch Configuration|SpeedTouch ST516]]
| [[SpeedTouch Configuration|Link]]
|ADSL
|6/0.8 to 15/1
|NA
|Varies
|sold until the fall of 2011
|-
|[[SpeedTouch Configuration|SpeedTouch ST585]]
(Thomson TG585)
|[[SpeedTouch Configuration|Link]]
|ADSL
|6/0.8 to 15/1
|Wi-Fi 4 (802.11n) or
Wi-Fi 3 (802.11g)
|4 Fast ports
|sold until the fall of 2011
|-
|[[Bell Home Hub 1000 Configuration|Bell Home Hub 1000]]
(or Sagemcom FAST4350)
|[[Bell Home Hub 1000 Configuration|Link]]
|VDSL
| 6/0.8 to 50/10
|Wi-Fi 4 (802.11n)
|4 Fast ports
|NA
|-
|[[Bell Home Hub 2000 Configuration|Bell Home Hub 2000]]
(or Sagemcom FAST5250)
|[[Bell Home Hub 2000 Configuration|Link]]
|VDSL
|6/0.8 to 50/10
|Wi-Fi 5 (802.11ac)
|4 Fast ports
|NA
|-
| colspan="7" |<sup>1</sup> Modem must match DSL Type of selected plan. VDSL modems are backwards compatible with ADSL plans (note: TP-Link TD-W9970<sup>5</sup>).
<sup>2</sup> Subject to geographic and supplier network availability. Plan pricing available at: [[Pricing]]

<sup>3</sup> Wi-Fi naming nomenclature was simplified and updated in 2018. You're likely to see 802.11 naming on your device.

<sup>4</sup> Sales history shows modem which NCF sold as new with full manufacturer's warranty (not donated or refurbished modems).

<sup>5</sup> NCF only recommends using the TP-Link TD-W9970 on VDSL plans due to some performance bugs we discovered.

<sup>6</sup> Some versions of these TP-Link Models are vulnerable to the [[Misfortune Cookie Vulnerability|Misfortune Cookie]]. Check for the [[Misfortune Cookie Vulnerability]] recommendation for your modem.

<sup>7</sup> Sagemcom 2864 may reset and need to be reconfigured. See the[[Sagemcom 2864 Configuration#Welcome to Bell Page Problem|Welcome to Bell Page Problem]] if you experience this.
|}

{| class="wikitable"
|+Cable Modems
!Modem
!Configuration
!DOCSIS Version<sup>1</sup>
!Speeds Supported<sup>2</sup>(in Mbps)
!Wi-Fi<sup>3</sup>
!Ethernet Ports
!Sales History at NCF<sup>4</sup>
|-
|[[Hitron CODA-4680]]
|[[Hitron CODA-4680#Configuration|Link]]
|3.1
|5/1 to 1024/30
|Wi-Fi 5 (802.11ac)
|
4 Gigabit ports
|sold from July 2021 to present
|-
|[[Hitron CODA-45]]

|N/A
|3.1
|5/1 to 1024/30
| N/A
|2 Gigabit ports
|sold from August 2021 to present
|-
|[[Technicolor TC4400]]
|
N/A
|3.1
|5/1 to 1024/30
|N/A
|2 Gigabit ports
|sold from April 2021 to August 2021
|-
|[[SmartRG SR808ac]]
|N/A
|3.0
|5/1 to 300/20
|Wi-Fi 5 (802.11ac)
| 4 Gigabit ports
|sold from April 2021 to May 2021
|-

| colspan="7" |<sup>1</sup> DOCSIS 3.1 modems are required for new sign-ups on the Rogers network in Ontario as of June 1, 2021.

<sup>2</sup> Subject to geographic and supplier network availability. Plan pricing available at: [[Pricing]]

<sup>3</sup> Wi-Fi naming nomenclature was simplified and updated in 2018. You're likely to see 802.11 naming on your device.

<sup>4</sup> Sales history shows modem which NCF sold as new with full manufacturer's warranty (not donated or refurbished modems).

|}

[[Category:DSL]]
[[Category:Cable]]

Computer Help

2026-08-18T16:27:03Z

Ge580:

[[File:DellDimension2400Rebuild.JPG|thumb|350px|right|Desktop computer being rebuilt]]
This page outlines some resources for getting help with broader computer issues.

==Computer Help==
NCF is focused on getting you connected to the internet with functional email and the ability to browse web pages. Most other issues regarding your computer setup, handling virus protection, programs, operating systems, setting up a browser or getting basic computer skills are more than the small group of staff and volunteers at NCF can help you with.

It's a busy time just getting everyone connected, and managing connection difficulties, moves and changes to member accounts. This Wiki page will help you find resources to help with other computer challenges you might face.

While NCF does not endorse any specific service listed here, and has not specifically tried them, we hope this list saves you a bit of work in finding a service that works for you. Ask questions about cost up front, and be wary of services that seek only to sell you new tools or gear you may not need. You may want to share your experiences in the NCF Discussion Groups to help others decide too.

==Computer Support and Repair Services==

{| cellspacing="0" cellpadding="5" border="1" align="center"
|-
! style="background:#efefef;" scope="col" |Company
! style="background:#efefef;" scope="col" | Services
! style="background:#efefef;" scope="col" | Notes
! style="background:#efefef;" scope="col" | Contact Info
|-
! style="background:#efefef;" scope="row" | [http://www.staples.ca/sbdca/en_CA/cre/programs/easytech/get-help-now/diagnostic/ Staples Tech Services]
|Telephone support
Home visit support

In-store support: diagnostics, data protection (backup and recovery), repairs, networking, installations and set-up.
|Authorized to do repairs under major manufacturer's warranties.
|1-888-723-3444
[https://stores.staples.ca/ Locations]: Barrhaven, Bells Corners, Centretown, Cumberland, Gatineau, Gloucester, South Keys & Merivale.
|-
! style="background:#efefef;" scope="row" | [https://www.bestbuy.ca/en-ca/services/geek-squad-services/bltb5f906bfb57d7744 Best Buy's Geek Squad]
|Telephone support
[https://online.geeksquad.ca/support/ 24/7 Online support]

Home Visit support

In-store support
|[http://www.bestbuy.ca/en-CA/category/computer-networking-setup/37456.aspx All services]
|1-800-433-5778
[https://www-ssl.bestbuy.ca/en-CA/stores/store-locator.aspx?path=ea28f6c34753eb533eec8934664edb41en99 Locations]: Coventry Rd, Carlingwood, Merivale, Orleans, & Kanata.

[https://www-ssl.bestbuy.ca/en-CA/secure/contact-us.aspx?path=6f0efb11924efa3b38c5b7f41d16664een99 Contact]
|-
! style="background:#efefef;" scope="row" | [https://www.canadacomputers.com/services.php?language=en Canada Computers Service Centre]
|In-store support: system assembly, OS and other software installations,
hard drive/data backup and recovery, system maintenance services

Home visit support
|
|Downtown Ottawa: 613-903-5990
Gatineau: 819-317-1865

Kanata: 613-435-8660

Merivale: 613-228-1423

Orleans: 613-837-0800

[mailto:onsiteservicet@canadacomputers.com Email]

|-
! style="background:#efefef;" scope="row" | [http://www.tech2go.ca/ Tech2Go Computer Services]

Seem to be out of business as at 2024-6-19.
|Online support
Home Visit support
Repairs (emergency recovery, viruses, hardware, troubleshooting), maintenance, installations, and consulting.
|Can pick up equipment and drop-off when repaired. [http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/tech2go-onsite-computer-services-in-stittsville-on-27447 Better Business Bureau Accredited]
|Central/South Ottawa: 613-235-8324
East Ottawa: 613-824-5222

West Ottawa: 613-592-5059

[mailto:Service@Tech2Go.ca Email]

[http://www.tech2go.ca/rate.html Contact]
|-
! style="background:#efefef;" scope="row" | Ottawa Computer Services
|Online support
Home Visit support: Repairs, configuration, data recovery, installations

In-store support
|No longer in service
Old Website: http://ottawacomputerservices.ca/
|613-294-5374
2610 Draper Ave., Unit 63

[http://ottawacomputerservices.ca/ContactUs.html Contact]
|-
! style="background:#efefef;" scope="row" | [https://keepconnected.ca/ KeepConnected]
|Home Visit support: repair and maintenance, virus removal, upgrades and installations
Remote support
|[https://keepconnected.ca/services/ All services.]
|(613) 445-1500
[mailto:support@keepconnected.ca Email]
|-
! style="background:#efefef;" scope="row" | [https://www.capitaldatarecovery.com/ Capital Data Recovery]
|Data recovery, hard drive cloning, secure data destruction and certification.
|Some services may be covered under insurance.
[http://www.capitaldatarecovery.com/shipping.html Accept shipments from across the country.]
[http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/capital-data-recovery-in-ottawa-on-27814 Better Business Bureau Accredited]
|613-225-7870
1827 Woodward Drive, Unit 306

[mailto:info@capitaldatarecovery.com Email]
|-
|}

==See also==
*[[Used computers]]
*[[Using Windows safely]]

==External links==
*[https://lifehacker.com/5570909/how-to-prevent-your-computer-from-overheating-and-why-its-important How to Prevent Your Computer from Overheating (and Why It's Important)]
*[http://www.makeuseof.com/tag/avoid-pc-repair-tech-support-scams/ How to Avoid PC Repair & Tech Support Scams]

[[Category:Computer Help]]
[[Category:Privacy and Security]]

Community Access Fund (CAF)

2026-08-18T15:31:47Z

Ge580:

The Community Access Fund was launched in December 2016 but builds on NCF's history. The Fund will help provide high speed Internet services to people in our community who may have difficulty affording and/or accessing it.

The CAF will include a number of specific projects and services.

==Ottawa Community Housing Partnership - New Community Access Plan==
NCF has just announced a new Community Access plan for all Ottawa Community Housing tenants.

The plan includes our high-speed DSL internet up to 6mbps, including unlimited usage and free line installation for $25.00 + HST/month.

Those without a land-line phone service will also need a dry line, which costs an additional $5.00 + HST per month. They will also need to purchase a modem (refurbished modems are available, but availability and costs vary).

This service was launched on Tuesday, 3 January 2017. Full details of the community access plan are on the [http://www.ncf.ca/caf NCF website] and on this wiki.

Anyone who wants to be contacted about the plan when it becomes available should call: 613-721-8445 to leave a message with their name, full mailing address of the address where internet is desired, and contact information or email: caf@ncf.ca.

===Some CAF-OCH Details===
# Applicants for the special offer '''must be existing OCH tenants'''. Their DSL install address must validate against the OCH housing list.
# All other DSL plans are available to OCH tenants as long as their address is eligible for those plans, but the special cost applies only to the 6M unlimited plan.
# There are no special prices on new modems as part of this offering. However the following options exist:
## Purchase a new modem outright - normal approach
## Purchase a new modem in four (maximum) equal installments
## Purchase one of our used modems (availability and costs vary - call 613-721-1773 for inventory inquiry)
## Use a secondhand modem or router. Call 613-721-1773 with the make and model and we can check if it will work with our service.
#The CAF-OCH plan is possible in part to a gift from the estate of one of NCF's first members, Gunther Abrahamson, and due to ongoing donations from many other members.
[[Category:DSL]]
[[Category:Community Services]]
[[Category:Billing]]
[[Category:Account & Membership]]

Ovislink OV978WAX Routed Configuration

2026-08-17T17:57:06Z

Ge580: Corrected typos

<div class="ncfrightbox w-25"> {{Template:Ovislink OV978WAX}} </div>
== with WiFi ==
'''NCF Support''' is available to make configuring your OvisLink modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your OvisLink modem. All settings in your modem not mentioned in these instructions can be ignored.

# You can request a custom configuration file for your NCF DSL connection from [Mailto:support@ncf.ca support@ncf.ca].
# Call [Tel:613-721-1773 613-721-1773] x0 to book a Modem Appointment.

{| class="wikitable"
|+Steps to Configure OvisLink for Routed Operation
!
!Steps
!Menu Navigation
!Parameters
|-
|1
|Log into Modem
|<nowiki>http://192.168.1.1</nowiki>
|Password: '''admin or your DSL password'''
|-
|2
|WAN Cleanup
|'''Advanced Setup'''
'''→ WAN Service'''
|Remove everything from the '''WAN''' Service Table by clicking the checkbox on the right for each entry,
then click the Remove button
|-
|3
|Enable ADSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ ATM Interface'''
|
* Remove '''atm0''' from the table by clicking the checkbox on the right, then click the Remove button
* Click '''Add'''
* Edit VPI and VCI. VPI should be 0, VCI should be 35
* DSL Latency: Both checkboxes for '''FAST''' and '''INTERLEAVED''' should be checked
|-
|4
|Enable VDSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ PTM Interface'''
|
* Remove '''ptm0''' from the table by clicking the checkbox on the right, then click the '''Remove''' button
* Click '''Add'''
* DSL Latency: Both checkboxes for '''FAST''' and '''INTERLEAVED''' should be checked
|-
|5
|Configure ADSL
|'''Advanced Setup'''
'''→ WAN Service'''
|
* Click Add, then select '''atm0/(4_0_35)''', then click Next
* On the '''WAN Service Configuration''' page, select:
**PPP over Ethernet (PPPoE)
**Internet Protocol Selection: IPv4 & IPv6(Dual Stack), then click Next
* On the '''PPP Username and Password''' page:
** PPPoE username: your DSL username (format: aa000@ncf.ca
** PPPoE password: your DSL password
** Check the box to the left for '''Enable NAT and Firewall'''
**Check the box to the left for '''Enable IPv6''', also make sure paremeters IANA and IAPD are selected.
* Click '''Next''', then on each following page click '''Next''' until it changes to '''Apply/Save'''. Then click '''Apply/Save'''
|-
|6
|Configure VDSL
|'''Advanced Setup'''
'''→ WAN Service'''
|
* Click Add, then select '''ptm0/(4_1_1)''', then click Next
* On the '''WAN Service Configuration''' page:
** Select PPP over Ethernet (PPPoE)
**Change the setting of 802.1P Priority from '''-1''' to '''1'''
** Change the setting of 802.1Q VLAN from '''-1''' to '''35'''
**Internet Protocol Selection: IPv4 &I Pv6(Dual Stack), then click Next
* On the '''PPP Username and Password''' page:
** PPPoE username: your DSL username (format: aa000@ncf.ca)
** PPPoE password: your DSL password
** Check the box to the left for '''Enable NAT and Firewall'''
**Check the box to the left for '''Enable IPv6''', also make sure paremeters IANA and IAPD are selected.
* Click '''Next''', then on each following page click '''Next''' until it changes to '''Apply/Save'''. Then click '''Apply/Save'''
|-
|7
|UPnP
|'''Advanced Setup'''
'''→ UPnP'''
|Disable '''uPnP'''
|-
|8
|WiFi 5GHz Name
|'''Wireless'''
'''→ 5 GHz Band'''
|SSID (WiFi Name) to format '''NCF_XXXX,''' where XXXX is the last 4 digits of your modem's serial number
|-
|9
|WiFi 5 GHz Security
|'''Wireless'''
'''→ 5 GHz Band'''

|
* Network Authentication: '''WPA2-PSK'''
* Password: your DSL password
* Encryption: '''AES'''
*Band Steering: disabled. Then click '''Apply/Save'''
|-
|10
|WiFi 2.4 GHz Name
|'''Wireless'''
'''→ 2.4 GHz Band'''
|SSID (WiFi Name) to format '''NCF_XXXX,''' where XXXX is the last 4 digits of your modem's serial number
|-
|11
|WiFi 2.4 GHz Security
|'''Wireless'''
'''→ 2.4 GHz Band'''
|
* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase: your DSL password
* WPA Encryption: '''AES'''
*Band Steering: disabled. Then click '''Apply/Save'''
|-
|12
|Admin Password
|'''Management'''
'''→ Access Controls'''

'''→ Passwords'''
|
* Username: '''admin'''

* Old Password: admin (or whatever you set it to)
* New Password: your DSL password
*Confirm Password: your DSL password. Then click '''Apply/Save'''
|-
|13
|Remote Access
|'''Management'''
'''→ TR-069 Client'''
|
* Disable '''Inform. Then click Apply/Save'''
|-
|14
|Internet Time
|'''Management'''
'''→ Internet Time'''
|Time settings:

* Automatically synchronize with Internet time servers: '''Enable'''
* First NTP time server: Select '''Other''', then in the textbox to the right, put '''time.nrc.ca'''
* Time Zone: '''(GMT - 5:00) Eastern Time.''' Then click '''Apply/Save'''
|-
|15
|Backup Settings
|'''Management'''
'''→ Settings'''

'''→ Backup'''
|Settings -Backup

* Click on Backup Settings
|}

== with separate WiFi Router ==
'''NCF Support''' is available to make configuring your OvisLink modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your OvisLink modem:

# You can request a custom configuration file for your NCF DSL connection from [Mailto:support@ncf.ca support@ncf.ca.] You may need an alternate means of accessing the internet to download the configuration file.
# Call [Tel:613-721-1773 613-721-1773] x0 to book a Modem Appointment.

== Configure your modem for Routed Operation ==
If you have a router, we recommend the following configuration steps:

# Follow the configuration steps outline for [[Ovislink OV978WAX Routed Configuration#with WiFi|Routed Operation with WiFi]] and make the following changes:
#* Under '''Wireless''', Uncheck the '''Enable Wireless''' Option
#* Click '''Apply/Save'''

== Router configuration ==
2. On your router, set the Connection Mode or Type to '''Automatic IP, Automatic DHCP or Dynamic IP mode'''

== See Also ==
{{Template:Back_to_the_Top}}
* [[Modem Configuration|Modem configuration]] - Instructions for all NCF modems

Ovislink OV978WAX Routed Configuration

2026-08-17T17:53:20Z

Ge580: /* Configure your modem for Routed Operation */

<div class="ncfrightbox w-25"> {{Template:Ovislink OV978WAX}} </div>
== with WiFi ==
'''NCF Support''' is available to make configuring your OvisLink modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your OvisLink modem. All settings in your modem not mentioned in these instructions can be ignored.

# You can request a custom configuration file for your NCF DSL connection from [Mailto:support@ncf.ca support@ncf.ca].
# Call [Tel:613-721-1773 613-721-1773] x0 to book a Modem Appointment.

{| class="wikitable"
|+Steps to Configure OvisLink for Routed Operation
!
!Steps
!Menu Navigation
!Parameters
|-
|1
|Log into Modem
|<nowiki>http://192.168.1.1</nowiki>
|Password: '''admin or your DSL password'''
|-
|2
|WAN Cleanup
|'''Advanced Setup'''
'''→ WAN Service'''
|Remove everything from the '''WAN''' Service Table by clicking the checkbox on the right for each entry,
then click the Remove button
|-
|3
|Enable ADSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ ATM Interface'''
|
* Remove '''atm0''' from the table by clicking the checkbox on the right, then click the Remove button
* Click '''Add'''
* Edit VPI and VCI. VPI should be 0, VCI should be 35
* DSL Latency: Both checkboxes for '''FAST''' and '''INTERLEAVED''' should be checked
|-
|4
|Enable VDSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ PTM Interface'''
|
* Remove '''ptm0''' from the table by clicking the checkbox on the right, then click the '''Remove''' button
* Click '''Add'''
* DSL Latency: Both checkboxes for '''FAST''' and '''INTERLEAVED''' should be checked
|-
|5
|Configure ADSL
|'''Advanced Setup'''
'''→ WAN Service'''
|
* Click Add, then select '''atm0/(4_0_35)''', then click Next
* On the '''WAN Service Configuration''' page, select:
**PPP over Ethernet (PPPoE)
**Internet Protocol Selection: IPv4 &I Pv6(Dual Stack), then click Next
* On the '''PPP Username and Password''' page:
** PPPoE username: your DSL username (format: aa000@ncf.ca
** PPPoE password: your DSL password
** Check the box to the left for '''Enable NAT and Firewall'''
**Check the box to the left for '''Enable IPv6''', also make sure paremeters IANA and IAPD are selected.
* Click '''Next''', then on each following page click '''Next''' until it changes to '''Apply/Save'''. Then click '''Apply/Save'''
|-
|6
|Configure VDSL
|'''Advanced Setup'''
'''→ WAN Service'''
|
* Click Add, then select '''ptm0/(4_1_1)''', then click Next
* On the '''WAN Service Configuration''' page:
** Select PPP over Ethernet (PPPoE)
**Change the setting of 802.1P Priority from '''-1''' to '''1'''
** Change the setting of 802.1Q VLAN from '''-1''' to '''35'''
**Internet Protocol Selection: IPv4 &I Pv6(Dual Stack), then click Next
* On the '''PPP Username and Password''' page:
** PPPoE username: your DSL username (format: aa000@ncf.ca)
** PPPoE password: your DSL password
** Check the box to the left for '''Enable NAT and Firewall'''
**Check the box to the left for '''Enable IPv6''', also make sure paremeters IANA and IAPD are selected.
* Click '''Next''', then on each following page click '''Next''' until it changes to '''Apply/Save'''. Then click '''Apply/Save'''
|-
|7
|UPnP
|'''Advanced Setup'''
'''→ UPnP'''
|Disable '''uPnP'''
|-
|8
|WiFi 5GHz Name
|'''Wireless'''
'''→ 5 GHz Band'''
|SSID (WiFi Name) to format '''NCF_XXXX,''' where XXXX is the last 4 digits of your modem's serial number
|-
|9
|WiFi 5 GHz Security
|'''Wireless'''
'''→ 5 GHz Band'''

|
* Network Authentication: '''WPA2-PSK'''
* Password: your DSL password
* Encryption: '''AES'''
*Band Steering: disabled. Then click '''Apply/Save'''
|-
|10
|WiFi 2.4 GHz Name
|'''Wireless'''
'''→ 2.4 GHz Band'''
|SSID (WiFi Name) to format '''NCF_XXXX,''' where XXXX is the last 4 digits of your modem's serial number
|-
|11
|WiFi 2.4 GHz Security
|'''Wireless'''
'''→ 2.4 GHz Band'''
|
* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase: your DSL password
* WPA Encryption: '''AES'''
*Band Steering: disabled. Then click '''Apply/Save'''
|-
|12
|Admin Password
|'''Management'''
'''→ Access Controls'''

'''→ Passwords'''
|
* Username: '''admin'''

* Old Password: admin (or whatever you set it to)
* New Password: your DSL password
*Confirm Password: your DSL password. Then click '''Apply/Save'''
|-
|13
|Remote Access
|'''Management'''
'''→ TR-069 Client'''
|
* Disable '''Inform. Then click Apply/Save'''
|-
|14
|Internet Time
|'''Management'''
'''→ Internet Time'''
|Time settings:

* Automatically synchronize with Internet time servers: '''Enable'''
* First NTP time server: Selec '''Other''', then in the textbox to the right, put '''time.nrc.ca'''
* Time Zone: '''(GMT - 5:00) Eastern Time.''' Then click '''Apply/Save'''
|-
|15
|Backup Settings
|'''Management'''
'''→ Settings'''

'''→ Backup'''
|Settings -Backup

* Click on Backup Settings
|}

== with separate WiFi Router ==
'''NCF Support''' is available to make configuring your OvisLink modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your OvisLink modem:

# You can request a custom configuration file for your NCF DSL connection from [Mailto:support@ncf.ca support@ncf.ca.] You may need an alternate means of accessing the internet to download the configuration file.
# Call [Tel:613-721-1773 613-721-1773] x0 to book a Modem Appointment.

== Configure your modem for Routed Operation ==
If you have a router, we recommend the following configuration steps:

# Follow the configuration steps outline for [[Ovislink OV978WAX Routed Configuration#with WiFi|Routed Operation with WiFi]] and make the following changes:
#* Under '''Wireless''', Uncheck the '''Enable Wireless''' Option
#* Click '''Apply/Save'''

== Router configuration ==
2. On your router, set the Connection Mode or Type to '''Automatic IP, Automatic DHCP or Dynamic IP mode'''

== See Also ==
{{Template:Back_to_the_Top}}
* [[Modem Configuration|Modem configuration]] - Instructions for all NCF modems

Ovislink OV978WAX Routed Configuration

2026-08-17T17:51:57Z

Ge580:

<div class="ncfrightbox w-25"> {{Template:Ovislink OV978WAX}} </div>
== with WiFi ==
'''NCF Support''' is available to make configuring your OvisLink modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your OvisLink modem. All settings in your modem not mentioned in these instructions can be ignored.

# You can request a custom configuration file for your NCF DSL connection from [Mailto:support@ncf.ca support@ncf.ca].
# Call [Tel:613-721-1773 613-721-1773] x0 to book a Modem Appointment.

{| class="wikitable"
|+Steps to Configure OvisLink for Routed Operation
!
!Steps
!Menu Navigation
!Parameters
|-
|1
|Log into Modem
|<nowiki>http://192.168.1.1</nowiki>
|Password: '''admin or your DSL password'''
|-
|2
|WAN Cleanup
|'''Advanced Setup'''
'''→ WAN Service'''
|Remove everything from the '''WAN''' Service Table by clicking the checkbox on the right for each entry,
then click the Remove button
|-
|3
|Enable ADSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ ATM Interface'''
|
* Remove '''atm0''' from the table by clicking the checkbox on the right, then click the Remove button
* Click '''Add'''
* Edit VPI and VCI. VPI should be 0, VCI should be 35
* DSL Latency: Both checkboxes for '''FAST''' and '''INTERLEAVED''' should be checked
|-
|4
|Enable VDSL
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ PTM Interface'''
|
* Remove '''ptm0''' from the table by clicking the checkbox on the right, then click the '''Remove''' button
* Click '''Add'''
* DSL Latency: Both checkboxes for '''FAST''' and '''INTERLEAVED''' should be checked
|-
|5
|Configure ADSL
|'''Advanced Setup'''
'''→ WAN Service'''
|
* Click Add, then select '''atm0/(4_0_35)''', then click Next
* On the '''WAN Service Configuration''' page, select:
**PPP over Ethernet (PPPoE)
**Internet Protocol Selection: IPv4 &I Pv6(Dual Stack), then click Next
* On the '''PPP Username and Password''' page:
** PPPoE username: your DSL username (format: aa000@ncf.ca
** PPPoE password: your DSL password
** Check the box to the left for '''Enable NAT and Firewall'''
**Check the box to the left for '''Enable IPv6''', also make sure paremeters IANA and IAPD are selected.
* Click '''Next''', then on each following page click '''Next''' until it changes to '''Apply/Save'''. Then click '''Apply/Save'''
|-
|6
|Configure VDSL
|'''Advanced Setup'''
'''→ WAN Service'''
|
* Click Add, then select '''ptm0/(4_1_1)''', then click Next
* On the '''WAN Service Configuration''' page:
** Select PPP over Ethernet (PPPoE)
**Change the setting of 802.1P Priority from '''-1''' to '''1'''
** Change the setting of 802.1Q VLAN from '''-1''' to '''35'''
**Internet Protocol Selection: IPv4 &I Pv6(Dual Stack), then click Next
* On the '''PPP Username and Password''' page:
** PPPoE username: your DSL username (format: aa000@ncf.ca)
** PPPoE password: your DSL password
** Check the box to the left for '''Enable NAT and Firewall'''
**Check the box to the left for '''Enable IPv6''', also make sure paremeters IANA and IAPD are selected.
* Click '''Next''', then on each following page click '''Next''' until it changes to '''Apply/Save'''. Then click '''Apply/Save'''
|-
|7
|UPnP
|'''Advanced Setup'''
'''→ UPnP'''
|Disable '''uPnP'''
|-
|8
|WiFi 5GHz Name
|'''Wireless'''
'''→ 5 GHz Band'''
|SSID (WiFi Name) to format '''NCF_XXXX,''' where XXXX is the last 4 digits of your modem's serial number
|-
|9
|WiFi 5 GHz Security
|'''Wireless'''
'''→ 5 GHz Band'''

|
* Network Authentication: '''WPA2-PSK'''
* Password: your DSL password
* Encryption: '''AES'''
*Band Steering: disabled. Then click '''Apply/Save'''
|-
|10
|WiFi 2.4 GHz Name
|'''Wireless'''
'''→ 2.4 GHz Band'''
|SSID (WiFi Name) to format '''NCF_XXXX,''' where XXXX is the last 4 digits of your modem's serial number
|-
|11
|WiFi 2.4 GHz Security
|'''Wireless'''
'''→ 2.4 GHz Band'''
|
* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase: your DSL password
* WPA Encryption: '''AES'''
*Band Steering: disabled. Then click '''Apply/Save'''
|-
|12
|Admin Password
|'''Management'''
'''→ Access Controls'''

'''→ Passwords'''
|
* Username: '''admin'''

* Old Password: admin (or whatever you set it to)
* New Password: your DSL password
*Confirm Password: your DSL password. Then click '''Apply/Save'''
|-
|13
|Remote Access
|'''Management'''
'''→ TR-069 Client'''
|
* Disable '''Inform. Then click Apply/Save'''
|-
|14
|Internet Time
|'''Management'''
'''→ Internet Time'''
|Time settings:

* Automatically synchronize with Internet time servers: '''Enable'''
* First NTP time server: Selec '''Other''', then in the textbox to the right, put '''time.nrc.ca'''
* Time Zone: '''(GMT - 5:00) Eastern Time.''' Then click '''Apply/Save'''
|-
|15
|Backup Settings
|'''Management'''
'''→ Settings'''

'''→ Backup'''
|Settings -Backup

* Click on Backup Settings
|}

== with separate WiFi Router ==
'''NCF Support''' is available to make configuring your OvisLink modem easier and to help you avoid potential mistakes. Here are simpler configuration options for your OvisLink modem:

# You can request a custom configuration file for your NCF DSL connection from [Mailto:support@ncf.ca support@ncf.ca.] You may need an alternate means of accessing the internet to download the configuration file.
# Call [Tel:613-721-1773 613-721-1773] x0 to book a Modem Appointment.

== Configure your modem for Routed Operation ==
If you have a router, we recommend the following configuration steps:

# Follow the configuration steps outline for [[Ovislink OV978WAX Routed Configuration#with Wifi|Routed Operation with WiFi]] and make the following changes:
#* Under '''Wireless''', Uncheck the '''Enable Wireless''' Option
#* Click '''Apply/Save'''

== Router configuration ==
2. On your router, set the Connection Mode or Type to '''Automatic IP, Automatic DHCP or Dynamic IP mode'''

== See Also ==
{{Template:Back_to_the_Top}}
* [[Modem Configuration|Modem configuration]] - Instructions for all NCF modems

Modem Installation

2026-08-13T19:45:20Z

Ge580: Added link to Cable modem configuration

<div class="ncfrightbox"> {{Template:Modem Links}} </div>

DSL modems obtained from NCF are pre-configured and ready to install by following the steps below; you do not need to use the modem's Set-Up disk. (If your modem is not pre-configured by NCF, consult the [[Modem Configuration|modem configuration guide]].)

=Install line filters=
Every device connected to the phone line at your location must have a line filter '''except the DSL modem'''. Devices that must be connected via a filter include phones, fax machines, satellite receivers, alarm systems, and dial-up computer modems. Alternatively, you can use one filter for your entire location (see [[Home Wiring]]).

[[File:PhoneLineFilter.png|center|frame|Every device (except the DSL modem) needs a line filter]]

=Connect the DSL modem=
Connect the DSL modem directly (with '''no filter''') to a phone jack using the supplied phone line cable and to your computer with an ethernet cable (if you are using ethernet). Plug in the modem power supply. For best performance, use only the phone line provided with the modem. Locate it away from sources of electrical interference and ensure that it has good ventilation for cooling.

[[File:DslModemPhoneComputer.png|center|frame|Connect modem to phone line and computer]]

=Connect the Cable modem=
For Cable modems, please consult the [[Cable Modem Manuals|cable modem manuals]].

=Power up the modem and use the Internet=
Turn the modem on using the push-button switch located on the back of the modem. The lights on the modem should come on right away and within a few minutes they should turn green.

If your modem is from NCF, it will be pre-configured and ready to go. Your computer should now be able to browse the internet. See [[Modem Lights]]

Normally DSL modems are left on continuously to ensure your connection is there when you need it. If you are going to be away from home for an extended period of time it can be turned off.

=Wireless=
If you have a modem that supports wireless access, it is pre-configured by NCF to operate with high security (WPA-PSK mode), which requires a password. The green WLAN light on the modem indicates the modem is ready for wireless access, and the modem should now appear on the list of access points available to your computer. When you try to make a connection, you will need to provide the WPA-PSK key that is printed on the bottom of your modem (also printed on a label on your modem's Setup disk) in the case of SpeedTouch modems or using your NCF [[DSL password]] (all other types of modems). For more details about wireless, consult your [[Modem Manuals|modem's manual]].

=Doing more=
DSL modems generally have features to support more than the standard operation enabled above. For special circumstances and doing more, have a look at the [[Modem Manuals|modem's manual]].

=Problems?=

The modem lights usually indicate what is wrong. See [[Modem Lights]].

If your modem is not detecting a DSL signal, indicated by the DSL light not becoming solid green within a few minutes, here are some possible solutions:

* If this is a new installation, maybe Bell has not yet turned on the DSL service on your line. Which day were you told DSL service could be expected to start? (the 'activation date')

* Check the connections. If you have a landline telephone, make sure there is phone service to the wall jack where the modem is to be connected.
*If a landline telephone is not available, check the wireless networks available on your devices. Yours should look like NCF_XXXX with XXXX being the last 4 digits of your modem's Serial Number

* Try the [[Troubleshooting|troubleshooting]] procedures.

If there are still problems: see [http://www.ncf.ca/ncf/support/ NCF Help] and especially [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 the DSL Help Desk] discussion group.

=See also=
* [https://www.ncf.ca/ncf/support/w/images/9/91/Modem_Info_Pages_-_8951_v1.2.pdf NCF TP-Link 8951 installation instruction sheet]
* [https://www.ncf.ca/ncf/support/w/images/a/a6/Modem_Info_Pages_-_8816_v1.5.pdf NCF TP-Link 8816 installation instruction sheet]
* [https://www.ncf.ca/ncf/support/w/images/f/f8/Modem_Info_Pages_-_SmartRG_505n_v1.0.pdf NCF SmartRG 505n installation instruction sheet]

[[Category:DSL]]
[[Category:Modems]]

Modem Installation

2026-08-13T19:42:35Z

Ge580: /* Problems? */

<div class="ncfrightbox"> {{Template:Modem Links}} </div>

DSL modems obtained from NCF are pre-configured and ready to install by following the steps below; you do not need to use the modem's Set-Up disk. (If your modem is not pre-configured by NCF, consult the [[Modem Configuration|modem configuration guide]].)

=Install line filters=
Every device connected to the phone line at your location must have a line filter '''except the DSL modem'''. Devices that must be connected via a filter include phones, fax machines, satellite receivers, alarm systems, and dial-up computer modems. Alternatively, you can use one filter for your entire location (see [[Home Wiring]]).

[[File:PhoneLineFilter.png|center|frame|Every device (except the DSL modem) needs a line filter]]

=Connect the DSL modem=
Connect the DSL modem directly (with '''no filter''') to a phone jack using the supplied phone line cable and to your computer with an ethernet cable (if you are using ethernet). Plug in the modem power supply. For best performance, use only the phone line provided with the modem. Locate it away from sources of electrical interference and ensure that it has good ventilation for cooling.

[[File:DslModemPhoneComputer.png|center|frame|Connect modem to phone line and computer]]

=Power up the modem and use the Internet=
Turn the modem on using the push-button switch located on the back of the modem. The lights on the modem should come on right away and within a few minutes they should turn green.

If your modem is from NCF, it will be pre-configured and ready to go. Your computer should now be able to browse the internet. See [[Modem Lights]]

Normally DSL modems are left on continuously to ensure your connection is there when you need it. If you are going to be away from home for an extended period of time it can be turned off.

=Wireless=
If you have a modem that supports wireless access, it is pre-configured by NCF to operate with high security (WPA-PSK mode), which requires a password. The green WLAN light on the modem indicates the modem is ready for wireless access, and the modem should now appear on the list of access points available to your computer. When you try to make a connection, you will need to provide the WPA-PSK key that is printed on the bottom of your modem (also printed on a label on your modem's Setup disk) in the case of SpeedTouch modems or using your NCF [[DSL password]] (all other types of modems). For more details about wireless, consult your [[Modem Manuals|modem's manual]].

=Doing more=
DSL modems generally have features to support more than the standard operation enabled above. For special circumstances and doing more, have a look at the [[Modem Manuals|modem's manual]].

=Problems?=

The modem lights usually indicate what is wrong. See [[Modem Lights]].

If your modem is not detecting a DSL signal, indicated by the DSL light not becoming solid green within a few minutes, here are some possible solutions:

* If this is a new installation, maybe Bell has not yet turned on the DSL service on your line. Which day were you told DSL service could be expected to start? (the 'activation date')

* Check the connections. If you have a landline telephone, make sure there is phone service to the wall jack where the modem is to be connected.
*If a landline telephone is not available, check the wireless networks available on your devices. Yours should look like NCF_XXXX with XXXX being the last 4 digits of your modem's Serial Number

* Try the [[Troubleshooting|troubleshooting]] procedures.

If there are still problems: see [http://www.ncf.ca/ncf/support/ NCF Help] and especially [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 the DSL Help Desk] discussion group.

=See also=
* [https://www.ncf.ca/ncf/support/w/images/9/91/Modem_Info_Pages_-_8951_v1.2.pdf NCF TP-Link 8951 installation instruction sheet]
* [https://www.ncf.ca/ncf/support/w/images/a/a6/Modem_Info_Pages_-_8816_v1.5.pdf NCF TP-Link 8816 installation instruction sheet]
* [https://www.ncf.ca/ncf/support/w/images/f/f8/Modem_Info_Pages_-_SmartRG_505n_v1.0.pdf NCF SmartRG 505n installation instruction sheet]

[[Category:DSL]]
[[Category:Modems]]