Support - User contributions [en]

SmartRG SR505N Configuration

2022-10-12T13:55:04Z

Xx176: /* Firmware */ 2.6.2.6 is available for 505n

<div class="ncfrightbox w-25"> {{Template:SmartRG SR505n}} </div>
=Preparation=
Updated: 2020-09-08

'''Recommended Firmware Version: 2.6.2.6. Please see the Firmware section below for more details.'''

The SmartRG SR505n modem router supports both ADSL mode and VDSL mode. Provided it is configured correctly, it can be switched between ADSL and VDSL plans without the owner having to buy a new modem or even re-configure your existing one.
* Note: Fees for changing plans may still apply. Consult: [[DSL Rates]]

Before you start configuring the SmartRG SR505n, there are 4 things to check:
# '''Firmware Check:''' Check if you're using older [[SmartRG SR505N Configuration#Firmware|firmware and upgrade]] to the recommended firmware version. If you're unable to access the internet to request newer firmware, note that the screenshots shown and steps outlined may not align with what you see. Contact the [http://mailto:support@ncf.ca support@ncf.ca] for assistance if you run into problems.
# '''Factory Settings and Standard Configuration:''' These instructions assume you're configuring SmartRG SR505n modem out of the box or after a factory reset. If the modem is not new, it is recommended to reset the modem to the factory defaults '''by holding down the reset button with a paper clip for ~10 seconds.'''
#* Also, these settings are our recommendations for most NCF members. To learn more about making custom changes to your particular modem, consult the [[Modem Manuals|manual]].
#'''Modem Installation - Configure over Ethernet:''' Consult the [https://www.ncf.ca/ncf/support/w/images/f/f8/Modem_Info_Pages_-_SmartRG_505n_v1.0.pdf SmartRG SR505N modem instruction sheet] (page 1) on how to set up the modem and connect to it over ethernet. ''We do not recommend configuring your modem over a Wi-Fi connection.''
#'''Configurations Methods:''' The 2 main ways of configuring the SmartRG SR505n modem:
#* Using a custom configuration File: You can request an NCF custom configuration file for your NCF DSL connection from [mailto:support@ncf.ca support@ncf.ca] (available to NCF members only)
#* Manually following configuration steps.
# '''Configuration Options:'''
#* [[#Configure for Routed Operation with WiFi|Routed Operation with WiFi]] - Standard configuration for most members with SmartRG SR505n serving as both modem and Wi-Fi router
#* [[#Configure_for_Routed_Operation_with_separate_WiFi_Router|Routed Operation with separate WiFi Router]] - Recommended configuration for members with their own Wi-Fi router. The modem will make the PPPoE authentication and both devices will negotiate DHCP
#* [[#Bridge Operation|Bridged Operation with separate WiFi Router]] - '''(Advanced)''' for members with their own routers and are knowledgeable about managing it themselves. The router with handle both authentication and DHCP.

=Using Custom Configuration File=
{{Template:Back_to_the_Top}}
Your SmartRG modem can be configured for Routed or Bridged Operation by a custom configuration file. The custom configuration will include parameters specific to your NCF account.

1. Request a custom configuration file from [Mailto:support@ncf.ca support@ncf.ca] and save it at a location you will remember.
== Log into Modem Web Interface ==
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2. Enter http://192.168.1.1 info the address bar at in your web browser. Click on '''Manage Gateway (advanced)''' and login with username: '''admin''' and password: '''admin''' (if your modem has been properly reset. If not try your '''NCF DSL password''').
[[File:SR505n-Login Page.png|alt=SmartRG SR505n Login Page|none|thumb|540x540px|SmartRG SR505n Login Page]]

== Uploading the File ==
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3. Go to the '''Management''' Menu link, and then click on the '''Settings''' sub-menu link and then on the '''Update'''.
* Click on the '''Browse''' link (in the Update Running Broadband Router Settings section) and navigate to the custom configuration file you saved.
* Click on '''Update Running Settings'''.
[[File:SR505n-Settings-Update.png|alt=SR505n-Settings-Update- Running Settings|none|thumb|916x916px|SR505n-Settings-Update-Running Settings]]
4. Once the file upload begins, it can take 2 to 5 minutes to be completed and for your modem to be fully connected online. Resist the urge to make changes to the modem's configuration during this time.
[[File:SR505n-Update.png|alt=SR505n-Update- Upload in progress|none|thumb|724x724px|SR505n-Update- Upload in progress]]

=Routed Operation with Wi-Fi=
{{Template:Back_to_the_Top}}
{{Template:SmartRG Config Options}}

== Checklist ==
{{Template:Back_to_the_Top}}

{| class="wikitable mw-collapsible"
|+Steps to Configure SR505N for Routed Operation
!
!Steps
!Menu Navigation
!Parameters
|-
|2
|[[#Log into Modem Web Interface|Log into Modem]]
|<nowiki>http://192.168.1.1</nowiki>

'''→ Manage Gateway (Advanced)'''
|User Name: '''admin'''

Password: '''admin'''
|-
|3
|[[#WAN Cleanup|WAN Cleanup]]
|'''Advanced Setup'''
'''→ WAN Service'''
|Remove '''ppp0.1''' from '''WAN''' Service Table
|-
|4
|[[#Enable ADSL Interface|Enable ADSL]]
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ ATM Interface'''
|Add ATM: vpi:'''0''' vci:'''35'''
DSL Latency: '''FAST''' and '''INTERLEAVED'''
|-
|5
|[[#Enable VDSL Interface|Enable VDSL]]
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ PTM Interface'''
|Remove '''ptm0''' with '''Path0'''
Add PTM:
DSL Latency: '''FAST''' and '''INTERLEAVED'''
|-
|6
|[[#Configure ADSL Interface|Configure ADSL]]
|'''Advanced Setup'''
'''→ WAN Service'''
|Add '''atm0/(4_0_35)''' PPPoE (pppoe_4_0_35)
* Network Protocol Selection: '''IPv4 and IPv6 (Dual Stack)'''

* PPPoE username: your DSL username

* PPPoE password: your DSL password

* Enable '''Firewall'''

* Enable '''NAT'''

* Disable '''SIP'''
|-
|7
|[[#Configure VDSL Interface|Configure VDSL]]
|'''Advanced Setup'''
'''→ WAN Service'''
|Add '''ptm0/(4_1_1)''' PPPoE(pppoe_4_1_1.35)
* 802.1P Priority:'''1'''

* 802.1Q VLAN:'''35'''

* Network Protocol Selection: '''IPv4 and IPv6 (Dual Stack)'''

* PPPoE username: your DSL username

* PPPoE password: your DSL password

* Enable '''Firewall'''

* Enable '''NAT'''

* Disable '''SIP'''
|-
|8
|[[#UPnP|UPnP]]
|'''Advanced Setup'''
'''→ UPnP'''
|Disable '''uPnP'''
|-
|9
|[[SmartRG SR505N Configuration#WiFi Name|WiFi Name]]
|'''Wireless'''
|SSID (Wi-Fi Name) to format '''NCF_0000'''
|-
|10
|[[#WiFi Security|WiFi Security]]
|'''Wireless'''
'''→ Security'''
|
* Disable '''WPS'''
* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|11
|[[SmartRG SR505N Configuration#Admin Password|Admin Password]]
|'''Management'''
'''→ Access Controls'''

'''→ Passwords'''
|
* Username: '''admin'''

* Old Password: admin (or whatever you set it to)
* New Password: your DSL password
|-
|12
|[[#Disable Support|Disable Support]]
|'''Management'''
'''→ Access Controls'''

'''→ Accounts'''

|'''Delete/Modify Account'''
* Select '''Support''' role

* '''Disable'''
* '''Update''' (at bottom)
|-
|13
|[[#Remote Access|Remote Access]]
|'''Management'''

'''→ Management Server'''
|
* TR-069 Client: '''Disable'''
* ACS URL: '''https://acs.ncf.ca'''
|-
|14
|[[#System Log|System Log]]
|'''Management'''

'''→ System Log'''
|Configure System Log
* System Log:'''Enable'''
* Log Level: '''Debugging'''
* Display Level: '''Error'''
* Mode: '''Local'''
|-
|15
|[[#Internet Time|Internet Time]]
|'''Management'''

'''→ Internet Time'''
|
* First NTP time server: '''Other :''' '''time.nrc.ca'''
|-
|16
|[[#Backup Settings|Backup Settings]]
|'''Management'''

'''→ Settings'''

'''→ Backup'''
|
* '''Backup''' '''Running Settings'''
* Save backup file to computer
|}

== Log into Modem Web Interface ==
{{Template:Back_to_the_Top}}
1. Enter http://192.168.1.1 info the address bar at in your web browser. Click on '''Manage Gateway (advanced)''' and login with username: '''admin''' and password: '''admin''' (if your modem has been properly reset. If not try your '''NCF DSL password''').
[[File:SR505n-Login Page.png|alt=SmartRG SR505n Login Page|none|thumb|540x540px|SmartRG SR505n Login Page]]

== WAN Cleanup ==
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2. Click on the '''Advanced Setup''' menu, then on the '''WAN Service''' sub-menu. Select the '''Remove''' checkbox on the '''ppp0.1''' interface listed on '''WAN Service Setup''' table and click '''Remove''' at the bottom of the page.
[[File:SR505n-WAN-remove.png|alt=Remove SR505n Default WAN Service|none|thumb|679x679px|Remove SR505n Default WAN Service]]

== Enable ADSL Interface ==
{{Template:Back_to_the_Top}}
3. Under the '''Advanced Setup''' menu, click on the '''Layer2 Interface''' and then '''ATM Interface'''. Click '''Add''' and proceed
[[File:SR505n-ATM-add.png|alt=SR505n ATM add page|none|thumb|682x682px|SR505n ATM add page]]
4. On the '''ATM PVC Configuration''' page, select the following:
* '''VPI:0''' and '''VPI:35'''
* '''DSL Latency''': Select both
** '''Path0(fast)'''
** '''Path1(interleaved)'''
* '''Apply/Save'''
[[File:SR505n-ATM-config.png|alt=SR505n Configure ATM interface|none|thumb|591x591px|SR505n Configure ATM interface]]
5. Confirm you have configured the ADSL (ATM) interface correctly with the image below:
[[File:SR505n-ATM-confirm.png|alt=SR505n confirm ATM configuration|none|thumb|695x695px|SR505n confirm ADSL (ATM) Interface Setup]]

== Enable VDSL Interface ==
{{Template:Back_to_the_Top}}
6. Under the '''Advanced Setup''' menu, click on the '''Layer2 Interface''' and then '''PTM Interface'''. Select the '''Remove''' checkbox on the '''ptm0''' interface and click '''Remove'''.
[[File:SR505n-PTM-remove.png|alt=SR505n - Remove FAST only PTM interface|none|thumb|575x575px|SR505n - Remove FAST only PTM interface]]
7. Still on the '''DSL PTM Interface Configuration Page''', Click '''Add''' and proceed.
[[File:SR505n-PTM-add.png|alt=SR505n- add new PTM interface|none|thumb|581x581px|SR505n- add new PTM interface]]
8. On the '''PTM Configuration''' page, select the following:
* '''DSL Latency''': Select both
** '''Path0(fast)'''
** '''Path1(interleaved)'''
* '''Apply/Save'''
[[File:SR505n-PTM-config.png|alt=SR505n- Configure new PTM interface|none|thumb|579x579px|SR505n- Configure new PTM interface]]
9. Confirm you have configured the VDSL (PTM) interface correctly with the image below:
[[File:SR505n-PTM-confirm.png|alt=SR505n - Confirm VDSL (PTM) Interface Setup|none|thumb|577x577px|SR505n - Confirm VDSL (PTM) Interface Setup]]

==Configure ADSL Interface==
{{Template:Back_to_the_Top}}
10. From '''Advanced Setup''', click on '''WAN Service''' and then click on '''Add''' to proceed.
[[File:SR505n-WAN-ADSL-add.png|alt=SR505n- Add WAN(PPPoE) ADSL configuration|none|thumb|617x617px|SR505n- Add WAN(PPPoE) ADSL configuration]]
11. On the '''WAN Service Interface Configuration''' page, select '''atm0/(4_0_35)''' from the drop-down menu and click '''Next'''.
[[File:SR505n-WAN-ADSL2-atm.png|alt=SR505n- Mapping atm0 to WAN(PPPoE) ADSL configuration|none|thumb|513x513px|SR505n- Mapping atm0 to WAN ADSL configuration]]
12. On the '''WAN Service Configuration''' page, ensure the following:
* '''PPP over Ethernet (PPPoE)''' is the active WAN service type chosen,
* Ensure Service Description shows as '''pppoe_4_0_35''',
* '''Network Protocol Selection''' is set to '''IPv4&IPv6(Dual Stack),''' and click '''Next'''
[[File:SR505n-WAN-ADSL3-ServiceType IP.png|alt=SR505n- PPPoE WAN Service Type and IP Protocol|none|thumb|507x507px|SR505n- PPPoE WAN Service Type and IP Protocol]]
13. On the '''PPP Username and Password''' page, enter your DSL username (format xx000@ncf.ca) and your DSL password into the '''PPP Username''' and '''PPP Password''' fields respectively. Scroll down the page...
[[File:SR505n-WAN-ADSL4-PPPoE.png|alt=SR505n- Enter PPPoE/DSL credentials for WAN-ADSL|none|thumb|650x650px|SR505n- Enter PPPoE/DSL credentials for WAN-ADSL]]
14. Ensure '''Enable Firewall''', '''Enable NAT''' are checked.
* Ensure '''Enable SIP''' is not checked. '''Note on SIP:''' Although we've found that most most VOIP providers prefer to have SIP disabled on modem/routers, your VOIP provider may require this feature. If you're encountering VOIP issues, confirm this setting preference with your VOIP provider.

* Scroll to the bottom of the page and click '''Next'''
[[File:SR505n-WAN-ADSL5-firewall NAT.png|alt=SR505n- Enable Firewall and NAT on WAN-ADSL|none|thumb|652x652px|SR505n- Enable Firewall and NAT on WAN-ADSL]]
15. Click on '''Next''' twice on the '''Routing - Default Gateway''' and '''DNS Server Configuration''' pages to skip to the '''WAN Setup - Summary''' page.
* Verify that the summary information you see matches the table below,
* Click on '''Apply/Save'''
[[File:SR505n-WAN-ADSL6-confirm.png|alt=SR505n- Summary Settings for WAN-ADSL|none|thumb|684x684px|SR505n- Summary Settings for WAN-ADSL]]

==Configure VDSL Interface==
{{Template:Back_to_the_Top}}
16. Back on the '''WAN Service''' page, click on '''Add''' to proceed.
[[File:SR505n-WAN-VDSL-add.png|alt=SR505n- Add WAN(PPPoE) VDSL configuration|none|thumb|655x655px|SR505n- Add WAN(PPPoE) VDSL configuration]]
17. On the '''WAN Service Interface Configuration''' page, select '''ptm0/(4_1_1)''' from the drop-down menu and click '''Next'''.
[[File:SR505n-WAN-VDSL2-ptm.png|alt=SR505n- Mapping ptm0 to WAN(PPPoE) VDSL configuration|none|thumb|384x384px|SR505n- Mapping ptm0 to WAN VDSL configuration]]
18. On the '''WAN Service Configuration''' page, ensure the following:
* '''PPP over Ethernet (PPPoE)''' is the active WAN service type chosen,
* Ensure Service Description shows as '''pppoe_4_1_1''',
* '''802.1P Priority''' is set to '''1'''
* '''802.1Q VLAN ID''' is set to '''35'''
* Network Protocol Selection is set to '''IPv4&IPv6(Dual Stack)''', and click '''Next'''
[[File:SR505n-WAN-VDSL3-ServiceType VLAN IP.png|alt=SR505n- PPPoE WAN Service Type, Priority, VLAN ID and IP Protocol|none|thumb|437x437px|SR505n- PPPoE WAN Service Type, Priority, VLAN ID and IP Protocol]]

19. On the '''PPP Username and Password''' page, enter your DSL username (format xx000@ncf.ca) and your DSL password into the PPP Username and PPP Password fields respectively. Scroll down the page...
[[File:SR505n-WAN-VDSL4-PPPoE.png|alt=SR505n- Enter PPPoE/DSL credentials for WAN-VDSL|none|thumb|725x725px|SR505n- Enter PPPoE/DSL credentials for WAN-VDSL]]
20. Ensure '''Enable Firewall''', '''Enable NAT''' are checked.
* Ensure '''Enable SIP''' is not checked. '''Note on SIP:''' Although we've found that most most VOIP providers prefer to have SIP disabled on modem/routers, your VOIP provider may require this feature. If you're encountering VOIP issues, confirm this setting preference with your VOIP provider.

* Scroll to the bottom of the page and click '''Next'''
[[File:SR505n-WAN-ADSL5-firewall NAT.png|alt=SR505n- Enable Firewall and NAT on WAN-VDSL|none|thumb|582x582px|SR505n- Enable Firewall and NAT on WAN-VDSL]]
21. Click on Next twice on the '''Routing - Default Gateway''' and '''DNS Server Configuration''' pages to skip to the '''WAN Setup - Summary''' page.
* Verify that the summary information you see matches the table below,
* Click on '''Apply/Save'''.
[[File:SR505n-WAN-VDSL6-confirm.png|alt=SR505n- Summary Settings for WAN-VDSL|none|thumb|510x510px|SR505n- Summary Settings for WAN-VDSL]]
22. Confirm that the table on the '''Wide Area Network (WAN) Service Setup''' page match the image below and proceed.
[[File:SR505n-WAN-confirm.png|alt=SR505n- Confirmation WAN Service Setup Table|none|thumb|859x859px|SR505n- Confirmation WAN Service Setup Table]]

== UPnP ==
UPnP allows devices on your network to automatically forward ports so they can be accessed from the Internet. While UPnP is convenient, we recommend turning it off for security reasons.
{{Template:Back_to_the_Top}}23. From the '''Advanced Setup''' on the left, then Select '''UPnP'''. On the '''UPnP Configuration''' page,
* Uncheck the '''Enable UPnP''' box,
* Save the changes with '''Apply/Save'''
[[File:SR505n-Secure-UPnP.png|alt=SR505n-Secure- Disable UPnP|none|thumb|485x485px|SR505n-Secure- Disable UPnP]]

== Wi-Fi Name==
{{Template:Back_to_the_Top}}
24. Click and on '''Wireless''' menu link. From the Wireless - - Basic Page...
* Set the '''SSID''' is set to NCF_0000 (NCF uses the last 4 digits of the modem's serial number).
'''Note:''' We recommend that you not use your name or address as this information is broadcast and other people in your area will be able to associate the signal with which home it is coming from.
* Click on '''Apply/Save''' at the bottom.
[[File:SR505n-WiFi.png|alt=SR505n-WiFi SSID Setup|none|thumb|631x631px|SR505n-WiFi SSID Setup]]
== Wi-Fi Security==
{{Template:Back_to_the_Top}}25.Click on the '''Security''' link, under the '''Wireless''' Menu option.
* Set the '''Network Authentication''' to '''WPA2-PSK'''
* Set the '''WPA passphrase''' to be your DSL-Password
* Set the '''WPA Ecryption''' to '''AES'''
* Click '''Apply/save'''.
[[File:SR505n-WiFi-Security.png|alt=SR505n-WiFi-Security Settings|none|thumb|632x632px|SR505n-WiFi-Security Settings]]

==Admin Password==
{{Template:Back_to_the_Top}}
26. Click on '''Management''' on the left. Then click on '''Access Control''' to reveal a sub-menu and then click on '''Passwords'''.
* Enter '''admin''' for the '''User Name'''
* Enter '''admin''' for the '''Old Password'''
* Enter your DSL-Password or another strong password as the '''New Password'''.
* Enter it once and again below to confirm
* Save the changes with '''Apply/Save'''
[[File:SR505n-Secure-Admin.png|alt=SR505n-Secure-Admin Password Change|none|thumb|569x569px|SR505n-Secure-Admin Password Change]]
27. On Click on '''Management''' again, a pop-up log-in screen appears, and asks for sign-in. Use the User-ID '''admin''' and the DSL-Password just set.
==Disable Support==
{{Template:Back_to_the_Top}}
28. Click on '''Access Control''' again and then select the '''Accounts''' sub-menu link. Then on the '''User Access Control Settings''' page, click on '''Delete/Modify Account'''.
[[File:SR505n-Secure-Accounts.png|alt=SR505n-Secure-Accounts Page|none|thumb|SR505n-Secure-Accounts Page]]29. On the '''Delete/Edit Account''' page, ensure the selected account is '''support''' and selected '''Disable'''.
* Click '''Update Account''' at the bottom of the page and then click '''Back'''.
[[File:SR505n-Secure-Support.png|alt=SR505n-Secure-Disable Support|none|thumb|461x461px|SR505n-Secure-Disable Support]]
30. Confirm your '''User Access Control Settings''' display as follows
[[File:SR505n-Secure-Accounts-Confirm.png|alt=SR505n-Secure-Accounts- Confirm Support is Disabled|none|thumb|361x361px|SR505n-Secure-Accounts- Confirm Support is Disabled]]

==Remote Access==
{{Template:Back_to_the_Top}}31. Click on '''Management''' and then on '''Management Server'''. On the '''TR-069 Client -- Configuration page''', perform the following changes:
* Set to '''TR-069 Client''' to '''Disable,'''
* Change the '''ACS URL''' to '''https://acs.ncf.ca<nowiki/>,'''
* Uncheck '''Connection Request Authentication''', and
* '''Apply/Save'''
[[File:SR505n-Secure-RemoteAccess.png|alt=SR505n-Secure- Disable Remote Access|none|thumb|645x645px|SR505n-Secure- Disable Remote Access]]

==System Log==
{{Template:Back_to_the_Top}}32. Click on '''Management''' and on '''System Log'''.
[[File:SR505n-SystemLog.png|alt=SR505n- System Log|none|thumb|644x644px|SR505n- System Log]]
33. Ensure the following settings:
* '''Log''' is '''Enable'''
* '''Log Level''' is '''Debugging'''
* '''Display Level''' is '''Error'''
* '''Mode''' is '''Local'''
* Click '''Apply/Save'''
[[File:SR505n-SystemLog-Config.png|alt=SR505n- System Log Configuration|none|thumb|646x646px|SR505n- System Log Configuration]]

==Internet Time==
{{Template:Back_to_the_Top}}34. Click on '''Management''' and on '''Internet Time'''. Make the follow changes:
* Set '''First NTP time server''' to '''Other''' and input the url '''time.nrc.ca''' in the adjacent textbox.
* Click '''Apply/Save'''
[[File:SR505n-InternetTime.png|alt=SR505n-InternetTime|none|thumb|564x564px|SR505n-InternetTime]]

==Backup Settings==
{{Template:Back_to_the_Top}}35. Finally, back up your settings in case your modem is accidentally reset or if you need to return this configuration.
* Click on '''Management''' and then '''Settings''' and then '''Backup'''.
* Then click on '''Backup Running Settings'''
* Save the back up file to a location you will remember. We recommend including the date and your account ID in the name of the file.
[[File:SR505n-Settings-Backup.png|alt=SR505n-Settings-Backup|none|thumb|640x640px|SR505n-Settings-Backup]]

= Routed Operation with separate Wi-Fi Router=
{{Template:Back_to_the_Top}}
{{Template:SmartRG Config Options}}

==Configure your modem for Routed Operation==
If you have a router, we recommend the following configuration steps:

1. Follow the configuration steps outline for [[#Routed_Operation_with_WiFi|Routed Operation with WiFi]] and make the following changes:
* Under '''Wireless''', Uncheck the '''Enable Wireless''' Option,
* Click '''Apply/Save'''[[File:SR505n-Wireless-Disabled.png|alt=SR505n-Wireless-Disabled|none|thumb|560x560px|SR505n-Wireless-Disabled]]

==Router Configuration==
2. On your router, set the Connection Mode or Type to '''Automatic IP, Automatic DHCP or Dynamic IP mode'''.

= Bridge Operation=
{{Template:Back_to_the_Top}}
{{Template:SmartRG Config Options}}

If you prefer your own external router rather than the one built into your SmartRG unit, we recommend [[#Routed Operation with separate WiFi Router|routed operation with a separate WiFi Router]]. However if you have networking expertise and are confident using the modem in bridge mode then take note of the following before configuring your SmartRG for Bridged operation:
# Once you complete configuring your SmartRG modem for Bridged operation and disconnect from the modem, the Modem's Web Interface will become inaccessible with Auto DHCP settings on your computer. We recommend:
#* '''Backup Settings:''' It is particularly important to backup the '''Running Settings''' on your modem before and after you configure it.
#* '''Manual IP''': Setting a static IPv4 address on your computer, with the gateway IP set to http://192.168.1.1 to regain access to the modem
#* '''Reset the modem:''' If you need to reset the modem, insert a paper-clip in the '''Reset''' hole on the back. Hold for 10 seconds to reset.
#If you set up the modem for Bridge operation, then your router will need to be configured in PPPoE mode with your DSL username and password.

== Checklist ==
{{Template:Back_to_the_Top}}

{| class="wikitable mw-collapsible"
|+Steps to Configure SR505N for Bridge Operation
!
!Steps
!Menu Navigation
!Parameters
|-
|1
|[[#Log into Modem Web Interface|Log into Modem]]
|<nowiki>http://192.168.1.1</nowiki>

'''→ Manage Gateway (Advanced)'''
|User Name: '''admin'''

Password: '''admin'''
|-
|2
|[[#WAN Cleanup|WAN Cleanup]]
|'''Advanced Setup'''
'''→ WAN Service'''
|Remove '''ppp0.1''' from '''WAN''' Service Table
|-
|3
|[[#Enable ADSL Interface|Enable ADSL]]
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ ATM Interface'''
|Add ATM: vpi:'''0''' vci:'''35'''
DSL Latency: '''FAST''' and '''INTERLEAVED'''
|-
|4
|[[#Enable VDSL Interface|Enable VDSL]]
|'''Advanced Setup'''
'''→ Layers2 Interface'''

'''→ PTM Interface'''
|Remove '''ptm0''' with '''Path0'''
Add PTM: DSL Latency: '''FAST''' and '''INTERLEAVED'''
|-
|6
|Configure ADSL
|'''Advanced Setup'''
'''→ WAN Service'''
|Add '''atm0/(4_0_35)''' Bridge (br_4_0_35)
|-
|7
|Configure VDSL
|'''Advanced Setup'''
'''→ WAN Service'''
|Add '''ptm0/(4_1_1)''' Bridge(br_4_1_1.35)
* 802.1P Priority:'''1'''

* 802.1Q VLAN:'''35'''
|-
|9
|WiFi
|'''Wireless'''
|Disable Wireless
|-
|11
|[[SmartRG SR505N Configuration#Admin Password|Admin Password]]
|'''Management'''
'''→ Access Controls'''

'''→ Passwords'''
|
* Username: '''admin'''

* Old Password: admin (or whatever you set it to)
* New Password: your DSL password
|-
|12
|[[#Disable Support|Disable Support]]
|'''Management'''
'''→ Accounts'''

'''→ Access Controls'''
|'''Delete/Modify Account'''
* Select '''Support''' role

* '''Disable'''
* '''Update''' (at bottom)
|-
|13
|[[#Remote Access|Remote Access]]
|'''Management'''

'''→ Management Server'''
|
* TR-069 Client: '''Disable'''
* ACS URL: '''https://acs.ncf.ca'''
|-
|14
|[[#System Log|System Log]]
|'''Management'''

'''→ System Log'''
|Configure System Log
* System Log:'''Enable'''
* Log Level: '''Debugging'''
* Display Level: '''Error'''
* Mode: '''Local'''
|-
|16
|[[#Backup Settings|Backup Settings]]
|'''Management'''

'''→ Settings'''

'''→ Backup'''
|
* '''Backup''' '''Running Settings'''
* Save backup file to computer
|}

=Firmware=
{{Template:Back_to_the_Top}}

{{Template:Firmware Caution}}

The current firmware available to the NCF Office is '''2.6.2.6'''.

You can verify your firmware by checking the software version on the Device Info page. '''⚠Caution: Modems with firmware older than version 2.5.0.14 must be first upgraded to version 2.5.0.14 before upgrading to version 2.6.2.6. Failure to do so may cause functionality problems which will not be covered by the manufacturer's warranty.'''
[[File:SR505n-firmware-version.png|alt=SmartRG SR505n Firmware version check on Device Info Page|none|thumb|566x566px|SmartRG SR505n Firmware version check on Device Info Page]]
To request firmware, email [[mailto:support@ncf.ca support@ncf.ca]]. To install this new firmware onto your modem perform the following steps:

# Download the firmware file and save it to a location on your computer that you can find easily.
# Open a web browser and go to the address http://192.168.1.1
# Select '''Manage Gateway (Advanced)''' and log in (by default the username is admin and password is your dsl password as shown in [[#Getting_Started|Getting Started]] above)
# Click on '''Management''' → '''Update Software'''
# Click on '''Browse'''
# Upload the firmware file that you downloaded in step 1.
# Click '''Update Software'''
[[File:SR505n-firmware-update.png|alt=SR505n firmware update|none|thumb|579x579px|SR505n firmware update]]
'''Note:''' the modem will reboot once the new firmware has been uploaded. This process may take up to 15 minutes to resync (DSL light returns to solid green) and reconnect (the internet light starts blinking again).

=See Also=
{{Template:Back_to_the_Top}}
*[[Modem Configuration]] - for a complete list of instructions for all NCF modems
*[[Modem Lights#SmartRG|About SmartRG modem lights]]
*[http://www.ncf.ca/ncf/dsl/modem/SmartRG_3xx-5xx_Gateway_User_Manual.pdf SmartRG SR505N modem manual]
*[https://www.ncf.ca/ncf/support/w/images/8/86/About_Your_SmartRG_SR505n.pdf About Your SmartRG SR505n]
*[[Changing WiFi Channels on SmartRG modems]]
*[[Dynamic DNS]]
*[[Port forwarding#Port_forwarding_on_SmartRG_Modems|Port forwarding with the SmartRG SR505N]]

[[Category:DSL]]
[[Category:Modems]]

Template:BYOD Cable Modems on Rogers

2022-09-20T16:34:53Z

Xx176: Updated supported Modem Transfers

{| class="wikitable"
|+Cable Modems Eligible For Sign-ups (on the Rogers network)
!Manufacturer
!Model
!DOCSIS Support
!Firmware Version
|-
|CBN
|CD8000
|3.1
|7.13.198.12
|-
|Hitron
|CODA-45
|3.1
|7.1.1.1.2b1 or 7.2.4.3.1b3
|-
|Hitron
|CODA-4680
|3.1
|7.1.1.2.2b9
|-
|Technicolor
|TC4400
|3.1
|SR7011343-190628-D
|-
|Technicolor
|CGA4234DGW
|3.1
|CGA4234-P15-13-CA902-c0200r181-191007
|-
|CBN
|CH8568
|3.1
|CH8568-7.13.198.53-NOSH
|-
|Sercomm
|DM1000
|3.1
|V1.12.03.011
|-

| colspan="4" align="left" |
'''Last updated 20/09/2022'''

- As of June 1, 2021, only DOCSIS 3.1 cable modems can be used for new activations on the Rogers network.
|}

Template:SmartRG SR505n

2022-09-19T17:46:44Z

Xx176:

<div class="ncfbox ncfboxborder">
<div class="ncfboxtitle ncfcenter"> SmartRG SR505n</div>
<div class="ncfboxcontents">
<div class="ncfcenter">
[[File:Sr505N-front.jpg|border|x120px|SmartRG Front]] [[File:sr505n back.jpg|border|x120px|SmartRG Back]]
</div>
Sold from Sep 2014 to Aug 2018
* [[SmartRG SR505n|Home]]
* [[SmartRG SR505n Config from File|Configuration from File]]
* [[SmartRG SR505N Configuration|Configuration Instructions]]
* [[SmartRG SR505n Firmware|Firmware Check and Update]]
* [[Changing WiFi Channels on SmartRG modems]]
* [[Changing WiFi Name or Password on SmartRG modems]]
* [[Port_forwarding#Port_forwarding_on_SmartRG_Modems|Port Forwarding]]
* [https://www.ncf.ca/ncf/support/w/images/8/86/About_Your_SmartRG_SR505n.pdf About your SmartRG SR505n]
* [https://www.ncf.ca/ncf/support/w/images/3/3b/SR3xx-5xx_Gateway_User_Manual.pdf SmartRG - Manual]
* [https://help.ncf.ca/images/1/19/SmartRG_SR505n_Data_Sheet.pdf SmartRG - Data Sheet]
* [https://highspeed.tips/files/emulators/678/SR505n/ HighSpeed Tips - Emulator]
</div>
</div>

[[Category:DSL]]
[[Category:Modems]]

Template:SmartRG SR506n

2022-09-19T17:46:01Z

Xx176:

<div class="ncfbox ncfboxborder">
<div class="ncfboxtitle ncfcenter"> SmartRG SR506n</div>
<div class="ncfboxcontents">
<div class="ncfcenter">
[[File:Sr506n-front.PNG|border|x120px|SmartRG Front]] [[File:Sr506n-back.PNG|border|x120px|SmartRG Back]]
</div>
Sold from Aug 2018 to July 2021
* [[SmartRG SR506n|Home]]
* [[SmartRG SR506n Config from File|Configuration from File]]
* [[SmartRG SR506n Routed Configuration|Routed Configuration]]
* [[SmartRG SR506n Bridge Configuration|Bridge Configuration]]
* [[SmartRG SR506n Firmware|Firmware Check and Update]]
* [[Changing WiFi Channels on SmartRG modems]]
* [[Changing WiFi Name or Password on SmartRG modems]]
* [[Changing DNS Settings on SmartRG Modems]]
* [[Port_forwarding#Port_forwarding_on_SmartRG_Modems|Port Forwarding]]
* [https://www.ncf.ca/ncf/support/w/images/5/50/About_your_SmartRG_SR506n.pdf About your SmartRG SR506n]
* [https://www.ncf.ca/ncf/support/w/images/a/a3/SmartRG_SR506n_Manual.pdf SmartRG - Manual]
* [https://help.ncf.ca/images/c/cb/SmartRG_SR506n_Data_Sheet.pdf SmartRG - Data Sheet]
* [https://highspeed.tips/files/emulators/678/SR505n/ Highspeed Tips - SR505n Emulator (differs slightly)]
</div>
</div>

[[Category:DSL]]
[[Category:Modems]]

Template:SmartRG SR516ac

2022-09-19T17:44:50Z

Xx176:

<div class="ncfbox ncfboxborder">
<div class="ncfboxtitle ncfcenter"> SmartRG SR516ac</div>
<div class="ncfboxcontents">
<div class="ncfcenter">
[[File:SR516ac-front.png|border|x120px|SmartRG Front]] [[File:SR516ac-back.png|border|x120px|SmartRG Back]]
</div>
Sold from June 2019
* [[SmartRG SR516ac|Home]]
* [[SmartRG SR516ac Config from File|Configuration from File]]
* [[SmartRG SR516ac Routed Configuration|Routed Configuration]]
* [[SmartRG SR516ac Bridge Configuration|Bridge Configuration]]
* [[SmartRG SR516ac Firmware|Firmware Check and Update]]
* [[Changing WiFi Channels on SmartRG modems]]
* [[Changing WiFi Name or Password on SmartRG modems]]
* [[Changing DNS Settings on SmartRG Modems]]
* [[Port_forwarding#Port_forwarding_on_SmartRG_Modems|Port Forwarding]]
* [https://www.ncf.ca/ncf/support/w/images/4/4b/About_your_SmartRG_SR516ac.pdf About your SmartRG SR516ac]
* [https://www.ncf.ca/ncf/support/w/images/e/e7/SmartRG_SR516ac_Manual.pdf SmartRG - Manual]
* [https://help.ncf.ca/images/2/23/SmartRG_SR516ac_Data_Sheet.pdf SmartRG - Data Sheet]
* [https://highspeed.tips/files/emulators/SmartRGSR515ac/ Highspeed Tips - SR515ac Emulator (differs slightly)]
</div>
</div>

[[Category:DSL]]
[[Category:Modems]]

WiFi

2022-09-19T17:43:24Z

Xx176: /* Interference */ changing Wifi name

Most modems sold by NCF can provide Wi-Fi to Wi-Fi-equipped devices. Wi-Fi broadcasting can be turned off (disabled) by configuring the modem. If enabled, devices will be able to connect to the modem over Wi-Fi, based on how it was configured.

= NCF Configuration =
{{Back to the Top}}
NCF recommends using the highest security mode that your devices can support; generally, this means WPA2-PSK with AES encryption. None of the modems we sell currently support WPA3.

For information about configuring the modem for Wi-Fi, please consult the [[Modem Manuals|manual for your DSL modem]] or [[Cable Modem Manuals|cable modem]].
* Hitron cable modems with wireless capability are not pre-configured by NCF. When setting up your modem for the first time, you will select a Wi-Fi network name and password as part of the required Quick Setup.
* SmartRG cable modems with wireless capability are not pre-configured by NCF, but come with a default Wi-Fi network names and passwords printed on the label on the bottom of the modem.
* SmartRG and TP-Link DSL modems with wireless capability configured by NCF are configured with wireless enabled using WPA2 AES encryption. Your default Wi-Fi password is your NCF [[DSL password]], which was provided on a sheet that came with the modem.
* SpeedTouch modems with wireless capability configured by NCF are configured with wireless enabled in the highest security mode (WPA-PSK, version WPA2), with the '''default password''', which is '''printed on the label on the bottom of the modem''' or your NCF [[DSL password]].

= Troubleshooting Wi-Fi=
{{Back to the Top}}
Most problems with Wi-Fi are a result of interference from other wireless or electronic devices, or signal strength problems (e.g., due to obstructions or distance).

==Antennae==
{{Back to the Top}}
As a first step, ensure your modem's antennae is installed and that the connection is tight. The antennae should be oriented vertically also.. Some modems do not have external antennae that you will be able to orient or adjust. Raising your modem, or mounting it higher in your premises, can also help its range.

==Signal Strength problems==
{{Back to the Top}}
If you have a strong, solid signal in some parts of your home but not in others, then obstructions or distance could be playing a role.

Large appliances, such as refrigerators, can block Wi-Fi signals if the appliance is between your device and the modem. This can sometimes be resolved easily by moving you and/or your device from one part of the room to another.

If your home is large and you are just running out of Wi-Fi range, then a Wi-Fi repeater (also called a range extender) may be required. These can be purchased from NCF, and are placed around your home to extend the Wi-Fi range to other areas.

==Interference==
{{Back to the Top}}
The most common problem with Wi-Fi is intermittent and unexplained dropped connections. This is often caused by interference from other Wi-Fi networks in your neighbourhood.

In North America there are only eleven 802.11n 2.4 GHz wireless channels available on which to broadcast Wi-Fi signals. Other than convincing most of your neighbours to turn off their networks, the best strategy is to look for a channel that has less interference with a Wi-Fi Analyzer and manually configuring your modem to broadcast on it.

=== Using Wi-Fi Analyzers===
{{Back to the Top}}
When troubleshooting inference on Wi-Fi networks (especially 2.4 GHz) it is good to first check to see which channels are busiest in your vicinity. You can use any of the following tools to make that assessment:
*[[WiFi Analyzer for Windows 10]]
*[[WiFi Analyzer for Windows]]
*[[WiFi Analyzer for MacOS|WiFi Analyzer for macOS]]
*[[WiFi Analyzer for Linux]]
*[[WiFi Analyzer for Android]]
*[[WiFi Analyzer for iOS]]

===Changing Wi-Fi Channels===
{{Back to the Top}}
Once you know which channels are the least busy, you can change your Wi-Fi channel on your modem to potentially improve its signal strength and coverage. The following will help you make those changes for of our most commonly used modems:
[[File:TP-Link 8950 Change Channel.png|right|thumb|How to change the wireless channel on a TP-Link 8950ND]]
*[[WiFi Changes for Hitron Modems|Changing WiFi Channels on Hitron modems]]
*[[Changing WiFi Channels on SmartRG modems]]
*[[Changing WiFi Channels on TP-Link TD-W9970]]
*[[:File:CHANGING_THE_WIRELESS_CHANNEL_ON_TP-LINK_TD-8951ND.pdf|Changing WiFi Channels on TP-Link TD-W8951ND]]
*[[Changing WiFi Channels on Sagemcom 2864]]
*[[Changing WiFi Channels on SpeedTouch ST585]]
*Changing WiFi Channels on TP-Link 8950ND: change the channel by [[Modem Web Interface|signing into the interface]] and doing the following:
**''Wireless→Basic'' and then ''Channel'', select a new channel, and then ''Save/Apply''.

You may have to try a few channels before you find one that results in the minimum number of dropped connections. In congested areas, like apartment buildings, there may be 30 or 40 Wi-Fi networks competing for the same eleven channels. In this case you may need more capable Wi-Fi equipment or may just have to be connected by Ethernet cable to access the internet.

Note: The TP-Link TD-W8951N and TP-Link TD-W8961ND both automatically select the least congested wireless channel. Turning the modem off and on should trigger this change. You can confirm this change with a Wi-Fi analyzer.

=== Changing Wi-Fi Name ===
If your modem uses both the 2.4 and 5GHz WiFi bands, changing the name of the 5Ghz band and using it independently may improve your WiFi performance.

* [[Changing WiFi Name or Password on SmartRG modems]]

=External links=
*[http://electronicdesign.com/communications/wireless-spectrum-conundrum Wireless Spectrum Conundrum] Basic Wireless Spectrum Information, by Lou Frenzel, Electronic Design
*[http://www.makeuseof.com/tag/4-reasons-wi-fi-slow-fix/ 4 Reasons Why Your Wi-Fi Is So Slow (And How to Fix Them)] by James Frew, Make Use Of
*[http://blog.macsales.com/36669-rocket-yard-guide-how-to-stay-safe-when-using-public-wi-fi How to Stay Safe When Using Public Wi-Fi], by Steve Sande, Rocketyard
*[http://www.androidauthority.com/capture-data-open-wi-fi-726356/ How easy is it to capture data on public free Wi-Fi?] by Gary Sims, Android Authority
*[https://www.makeuseof.com/tag/4-things-that-might-be-slowing-down-your-home-network/ 9 Things That Might Be Slowing Down Your Home Wi-Fi Network] by James Bruce, Make Use Of

[[Category:DSL]]
[[Category:Troubleshooting]]
[[Category:Home Network]]

Changing WiFi Name or Password on SmartRG modems

2022-09-19T17:39:25Z

Xx176: Initial entry for the wifi name and password change

<div class="ncfrightbox"> {{Template:Troubleshooting DSL Links}} </div>

{| class="wikitable"
| colspan="2" |'''Summary of Configuration Information and Changes'''
|-
|Modem Login Page:

Modem Administrator User Name:

Modem Administrator Password:
|[http://192.168.1.1 192.168.1.1]
'''admin'''

NCF Modem Password (Default is '''admin''')
|-
|Where to go in Menu:
|'''Wireless→ 5 Ghz Band→ Basic or Security'''
'''Wireless→ 2.4 Ghz Band→ Basic or Security'''
|-
|Changes:
|
* SSID changes the WiFi Name
* WPA passphrase changes the WiFi Password
|}
1. Using an Ethernet cable plug into one of the yellow '''LAN''' Ports at the back of the SmartRG modem or connect to your wireless network '''NCF_XXXX'''.
<gallery caption="SmartRG Modem LAN Ports in Yellow" widths="150" heights="150" perrow="3">
File:SR516ac-back.png|Back of SmartRG SR516ac
File:Sr506n-back.PNG|Back of SmartRG SR506n
File:Sr505n back.jpg|Back of SmartRG SR505n
</gallery>

2. Open an Internet browser on your computer and connect to the modem by typing [http://192.168.1.1 192.168.1.1] in the address bar.

3. Click on the '''Manage Gateway(Advanced)'''” Log in to the Administrative Account:
* Username: '''admin'''
* Password: Your modem password   (Default is '''admin''')
[[File:SR505n-Login Page.png|alt=SmartRG SR505n Login Page|none|thumb|540x540px|SmartRG modem Login Page|link=https://www.ncf.ca/ncf/support/wiki/File:SR505n-Login_Page.png]]

'''Changing your WiFi name:''' <br>
4. From the '''Device Info''' page, navigate to '''Wireless''' menu option on the left.

5. Click on either the '''5 GHz Band''' or '''2.4 GHz Band''' submenus

6. On the '''Wireless-- Basic''' settings page for either the 2.5 or 5 GHz band, change the SSID to the WiFi name to the name of your choice

7. Click '''Apply/Save''' at the bottom of the page.
* If you are connected to your modem over WiFi, you may be disconnected at this time. You will need to connect to the new WiFi name with the same WiFi password as before

'''Changing your WiFi password:''' <br>
4. From the '''Device Info''' page, navigate to '''Wireless''' menu option on the left.

5. Click on either the '''5 GHz Band''' or '''2.4 GHz Band''' submenus

6. Click on '''Security'''

7. On the '''Wireless-- Security''' settings page for either the 2.5 or 5 GHz band, change the '''WPA passphrase''' to the password of your choice
* You can check that the password is correct by clicking the '''Click here to display''' button which generates a pop up.

8. Click '''Apply/Save''' at the bottom of the page.
* If you are connected to your modem over WiFi, you may be disconnected at this time. You will need to re-connect to your WiFi with the new password
'''Notes:'''
* You will need to change the 2.4 GHz band and 5 GHz bands independently. If the bands have the same name and password, your device will select the best band at that time. If you are having WiFi interference issues, it may be better to have different names for the 2.4 and 5 GHz bands to test them independently.
[[Category:DSL]]
[[Category:Modems]]

== See Also ==
*[[Modem Configuration]] - for a complete list of instructions for all NCF modems
*[[Modem Lights#SmartRG|About SmartRG modem lights]]
*[[Changing DNS Settings on SmartRG Modems]]
*[[Dynamic DNS]]

Template:Cable Installation and Change Fees

2022-09-07T19:03:38Z

Xx176:

{| class="wikitable"
!Installation and Change Fees
!Price
|-
|Installation
|$ 49.95 + HST
|-
|Move
|$ 49.95 + HST
|-
|Jack relocation (added to installation or move)
|$ 64.95 + HST
|-
|Plan Change
|$ 24.95 + HST
|-
|Modem Change
|$ 10.00 + HST
|-

|}

Zimbra webmail

2022-08-29T18:56:56Z

Xx176: /* Deleting mail */

:[https://www.youtube.com/zimbra ''Also see the official Zimbra tutorial videos'']
[[File:ZimbraLogo.png|right]]
Zimbra is a free, open source software webmail system that was developed by VMware of Palo Alto, California. In July 2013, it was sold by VMware to Telligent Systems and that company than changed its name to Zimbra, Inc. in September 2013. The webmail system continues to be actively developed.

Zimbra version 7 was extensively tested at NCF during 2011 and rolled out as NCF's new e-mail system in February, 2012. Zimbra replaced the old "Messenger Express" interface which was becoming unsupportable due to its age and also which did not support modern mobile devices, such as smart phones and tablets very well. On 5 February 2015 Zimbra version 7 was replaced by version 8, with the initial deployed version 8.6.0. Zimbra 8 introduces some minor interface improvements, new themes, as well as back-end efficiencies.

The Zimbra mail system provides many features not previously available at NCF. For a brief rundown of some of those features, read the [http://www.ncf.ca/ncf/home/zimbraIntro.jsp Introduction to Zimbra] page.

==Accessing the Zimbra Web Client==

The Zimbra Web Client can be accessed by clicking on [http://www.ncf.ca/ncf/home/zimbra.jsp Get Your NCF Webmail] on the [http://start.ncf.ca/ NCF Startpage].

The standard webmail features are all there - read, reply, compose new e-mail, and manage addresses. However, Zimbra has much more to offer.

There are three versions of Zimbra:

;Standard
:for users with slow connections such as dial-up (no spell-checking)
;Advanced
:for users with highspeed (with spell-checking that can be enabled at ''Preferences→ Mail→ Composing→ Mandatory spellcheck'')
;Mobile
:for phones, tablets and other mobile devices using 3G and other phone networks for connection

You can select between standard and advanced versions at ''Zimbra Preferences→General→Login Options''.

[[File:Zimbra8_advanced_preferences_client.png|800px]]

Zimbra should automatically detect mobile devices and provide the mobile version to them. If it does not detect the device, try accessing Zimbra directly at [https://mail.ncf.ca/ https://mail.ncf.ca/].

[[File:Zimbra Mobile Log-in.png]]

==Timing out==
The NCF implementation of Zimbra is set to time out after 45 minutes of inactivity, meditated by cookies set on your computer. The time out feature is for security, so that an unattended computer won't compromise your email account.

Zimbra will automatically log you out if you open it in two or more different browser tabs at the same time. Instead of doing that you can have multiple Zimbra tabs open in one browser tab, such as having several emails under composition at once and you are able to click between them.

==Help files==

Zimbra includes a large number of built-in help files that explain many features and how they work, which can be found at "Help".

[[File:Zimbra8_help.png|800px]]

==Zimbra doesn't look right==
If the Zimbra webmail interface doesn't look right, with elements overlapped, "squashed", interfering with each other, or just plain don't work then the problem is likely that you are using a very old [[browser]], such as Internet Explorer 6, 7 or 8, Firefox 3 or similar old browsers. Zimbra has a modern web-standards-compliant interface and will only display properly in modern standards-compliant browsers.

Zimbra has been tested and works very well in the current versions of the following browsers:

{{Recommended browsers}}

All of these are recommended for use with Zimbra.

Testing with Internet Explorer 9, 10 and 11 has shown that these browsers don't always display properly even though Zimbra is standards compliant and IE9, 10 and 11 are supposed to be standards compliant browsers as well. According to member reports Zimbra 8 seems to work better with IE11, although it may be necessary to add https://mail.ncf.ca to "trusted sites" and also add it in ''Tools''→''Compatibility View'' as well.

If you are using IE9, 10 or 11 and and Zimbra doesn't display properly do try one of the browsers listed above - they are all free downloads.

===Microsoft Internet Explorer 6 and other very old browsers===
If you try to sign into Zimbra with an old web browser, such as Microsoft Internet Explorer 6 (IE6), which was first released on 27 August 2001, you will get a warning page like this:

[[File:Zimbra IE Warning.png]]

If you proceed anyway by clicking "Skip To Webmail" you will find that it loads the "standard" version and that many features don't work, like pane resizing. Also, in our testing, trying to use features, such as adding attachments, results in the browser crashing.

Zimbra in IE6:

[[File:Zimbra in IE6.png]]

'''NOTE:''' Due to a serious security vulnerability found on 14 February 2014 and [[Browsers#Internet_Explorer_10_and_earlier|described here]] no one should be using IE10 and earlier versions after that date.

Basically IE6 is too old a browser to use with modern webpages and services, such as Zimbra. Get a newer free browser, such as:

{{Recommended browsers}}

===Missing Zimbra folders in Firefox===
In December 2016 a new issue appeared where Zimbra's folders, usually displayed on the left side of the interface, had disappeared in Firefox. NCF's Sysadmin determined that the issue was the popular add-on, [https://www.eff.org/privacybadger Privacy Badger], that many people use with Firefox. A new version of Privacy Badger, version 2016.12.8, seemed to be the culprit here and it was reported to the developers. An update to Privacy Badger on 16 December 2016 to version 2016.12.15.1 fixed this, but if it reoccurs it can be also temporarily fixed by disabling Privacy Badger.

==I can't find my messages, or I can't see the message size!==

Zimbra by default groups messages into conversations, just like Google's Gmail does. This is called "By Conversation" and can be confusing to people who have not used this before. In some cases, you won't see as much detail for each message.

In conversation view you can expand a conversation (collection of related e-mails) to see the individual e-mails, by just double clicking them. You can then restore them to a single conversation by clicking "Inbox" again. You can also show them by clicking on the arrow on the left side of the conversation to open the list of messages and then click the arrow again to collapse them. Conversation view actually works quite well once you get used to it.

If you are having trouble with conversation view, try changing the view to the more traditional "By Message" view.

Standard Client:
[[File:Zimbra8_standard_mail_preferences.png|800px]]

Advanced Client:
[[File:Zimbra8_advanced_view.png|800px]]

Message size (in KB) is now shown in Zimbra for all messages when in "by message" view and single messages when in "by conversation" view. In "by conversation" view when a conversation consists of more than one message Zimbra will show the number of messages in brackets under "size". The message sizes can easily be seen in "by conversation" view by clicking the left arrow for the conversation, which expands to show each message and its size.

[[File:Zimbra8_advanced_conversation.png|800px]]

==Language==
Zimbra enables a number of language choices at ''Perferences→General→Login Options''.

[[File:Zimbra8_advanced_language.png|800px]]

==Spelling==

The advanced version of Zimbra includes spell-checking, which can be selected on at ''Preferences→Mail→Composing→Mandatory spellcheck''

Users with slow connections, using the standard version of Zimbra, who desire spell checking should use a [[browser]] that provides built-in spell checking, such as:

{{Recommended browsers}}

or basically any modern browser except Microsoft Internet Explorer and Microsoft Edge.

[[File:Zimbra8_advanced_spellcheck.png|800px]]

==Contact and Calendar Sync==
Zimbra provides CalDAV and CardDAV services for 2-way synchronization of contacts and calendars. This allows you to benefit from network-accessible calendars viewable in the Zimbra web client while still using your favourite native clients.

Examples of clients that support CalDAV (for calendar sync):
* Mozilla Thunderbird (with the Lightning calender extension)
* Mozilla Sunbird
* Apple iCal
* Apple iPhone, iPad, iPod
* Evolution

Unfortunately, Microsoft Outlook does not include support for CalDAV. Windows users will need to use a specialized calendar app (eg. Mozilla Sunbird), or consider switching to Mozilla Thunderbird.

Examples of clients that support CardDAV (for contacts sync):
* Mozilla Thunderbird (see [[Zimbra: Thunderbird Contacts]])
* Apple Address Book
* [[IPhone|Apple iPhone, iPad, iPod]]
* Evolution

===Client Configuration===
Generally, the details are as follows.

CardDAV URL: <pre>https://mail.ncf.ca/dav/ab123@ncf.ca/Contacts</pre>

CalDAV URL: <pre>https://mail.ncf.ca/dav/ab123@ncf.ca/Calendar</pre>

Note that the final bit of the URL is important, it denotes the name of the Contact or Calendar folder. If you have a Contact folder named "Work", the URL would be:

<pre>https://mail.ncf.ca/dav/ab123@ncf.ca/Work</pre>

If you have a Calendar named "Soccer Practice", the URL would be:

<pre>https://mail.ncf.ca/dav/ab123@ncf.ca/Soccer Practice</pre>

===Step-by-step Instructions===

* [[Zimbra: Thunderbird Contacts]]
* [[Zimbra: Thunderbird Calendar]]
* [[IPhone|Apple iPhone, iPad, iPod]]

==Zimbra address book==
Zimbra includes an address book with no limits on the number of addresses you can enter.

See [[Zimbra: Thunderbird Contacts]] for information on synchronizing lists of contacts in Thunderbird and Zimbra using the Zindus add-on for early versions of Thunderbird and the CardBook add-on for later versions of Thunderbird.

===Importing contacts===
Contacts can be imported into Zimbra from other e-mail clients quickly.

Save the contacts from your existing e-mail client in a common Comma Separated Variable (CSV) format, such as "Outlook Contacts". To import them into Zimbra go to ''Preferences→Import/Export→Import''. From here you can click though to the CSV file, designate what type of file format it is in (ie "Outlook Contacts" format) and then which address book you want the contacts to go into, such as "Contacts".

You should note that some formats work better than others. For instance if you are exporting an address book from Gmail to import it into Zimbra, do not use "Google CSV format" as it will result in all your Zimra contacts having no names attached to them. Instead, export the contacts from Gmail in "Outlook CSV Format", and then import them into Zimbra as "Outlook Contacts".

[[File:Zimbra8_advanced_import.png|800px]]

===Moving contacts===
Every e-mail address that you exchange e-mail with will be automatically saved under "Emailed contacts". You can leave them there or transfer them to your "Contacts" address book by going to ''Address book→Emailed contacts→ Check name to be move→"Move selected item" (folder with arrow icon)→ select address book''.

[[File:Zimbra8_advanced_contact_move.png|800px]]

===Deleting contacts===
To delete contacts in Zimbra just go to ''Address Book→Emailed Contacts (or Contacts)→right click'' on the desired email address and select "delete". Alternatively you can also check the contact to be deleted and then click "delete".

[[File:Zimbra8_advanced_contact_delete.png|800px]]

Sometimes when composing an email, Zimbra will suggest a contact that was once in your address book but has been deleted. These can be removed by hovering over the suggested name and clicking "forget", when that option appears.

===If you don't want new contacts added to "Emailed Contacts"===
By default Zimbra collects the addresses of new people who you send emails to to in "Emailed Contacts". If you don't want it to do this you can select it off at ''Preferences→Address Book→Options→uncheck: Add new contacts to "Emailed Contacts"''.

If you already have collected email addresses in "Emailed Contacts", you can delete them at ''Address Book→Emailed Contacts→Ctrl+A→Delete''. You can also move all these contacts to you address book by selecting them all and them ''right click→Move→Contacts''.

[[File:Zimbra8_advanced_preferences_contacts.png|800px]]

===Exporting contacts===
You may want to export your contacts to install them in a different mail client, such as Microsoft Outlook, or just to back them up. You can export your contacts in Comma-Separated Variable (CSV) format by going to ''Preferences→Import/Export→Export''" and then selecting what to export (contacts), format (for example ''Outlook Contacts'') and then the source ''Contacts'' or ''Emailed Contacts''. Note that the general selection of ''All Folders'' is inoperative and will produce an error "Not allowed to export from root folder for this type".

[[File:Zimbra8_advanced_export.png|800px]]

==Composing an e-mail with formatting==
E-mails can be composed in plain text or in HTML. HTML allows underlining, bold text, changing text size and font and other formatting to be used.

===Advanced version===
To select HTML as your default for composing an e-mail in the advanced version of Zimbra go to ''Preferences→Mail→Composing''.

[[File:Zimbra8_advanced_preferences_composing.png|800px]]

===Standard version===
To select HTML as your default for composing an e-mail in the standard version of Zimbra go to ''Preferences→Composing→Compose→As HTML''.

[[File:Zimbra8_standard_preferences_composing.png|800px]]

==Adding addresses to a message==
In Zimbra addresses can be added to an outgoing e-mail message by typing the address in manually or by clicking on "To", "CC" or "Show BCC" and then "BCC", which opens your address list and allows selecting the addresses.

[[File:Zimbra8_advanced_addressing.png|800px]]

==Adding groups of addresses to a message==
Adding a group of contacts to an e-mail is easy in Zimbra. First create a contact group, by going to ''Address Book→Emailed Contacts (or Contacts)'' and then select ''New→down arrow→Contact Group'' and complete the form to select members and name for your group. When composing an e-mail you may now select the group as if it were a single address, by clicking "To", "CC" or "BCC" in the e-mail.

[[File:Zimbra8_advanced_contact_group.png|800px]]

==Saving and sending drafts==
Zimbra allows saving partially completed e-mails so you can work on them and send them later. When you are ready to save, just click "Save Draft". When you want to work on the e-mail again select the "Drafts" folder, double click on the e-mail and it will open for editing. When you are ready to send it just click "Send", or "Save Draft" again to continue working on it later.

[[File:Zimbra8_advanced_draft.png|800px]]

==Adding attachments==
Adding an attachment is very simple in Zimbra. In the message composition view just click on "Add Attachment" and select where the attachment is to be added from your computer, your briefcase or your contacts. When located click "attach" and the attachment will be sent with the e-mail.

Once attached, an attachment can be omitted from being sent with the e-mail by simply unchecking the attachment in the message composition view.

[[File:Zimbra8_advanced_attach.png|800px]]

==Requesting e-mail receipts==
E-mail receipts are generally not used anymore, but Zimbra does have the capability to request receipts from the person receiving the e-mail. To enable this for a specific e-mail being composed, while editing the e-mail go to ''Options→Down Arrow→Request Read Receipt''.

[[File:Zimbra8_advanced_read_receipt.png|800px]]

==Using aliases==
Zimbra allows sending from registered [[Email Alias]]. When composing a message simply click the down arrow under "from" and select which address Zimbra should show the message as coming from.

[[File:Zimbra 8 Using aliases.png|800px]]

==Using NCF disposable e-mail addresses==
Disposable e-mail addresses that you create on the [http://www.ncf.ca/ncf/home/spamfilter/disposables.jsp NCF website] can then be managed in Zimbra from ''Preferences→Accounts''.

[[File:Using NCF disposable e-mail addresses on Zimbra 8.png|800px]]

==Have Zimbra get your e-mail from other accounts==
Zimbra can get your e-mail from your Gmail, Hotmail or other POP or IMAP accounts. You can set this up at ''Preferences→Accounts→Add External Account''.

Of course you can always go into your external account and just it forward your mail from there to your NCF e-mail address as well.

[[File:Have Zimbra get your e-mail from other accounts on Zimbra8.png|800px]]

==Have Zimbra forward your e-mail==
Zimbra can forward your e-mail to your Gmail, Hotmail or other mail accounts. You can set this up at ''Preferences→Mail→Message Arrival→Forward a copy to''. You can also select "Don't keep a local copy of messages", if desired.

[[File:Forward mail in Zimbra 8.png|800px]]

==Changing your "from" name used in outgoing e-mail==
Zimbra allows changing who the e-mail is from, so you can show only your first name, last name or any other text you like. To select this in Zimbra just go to ''Preferences→Accounts→Persona Settings'' and enter your preferred text.

[[File:Changing your "from" name used in outgoing e-mail on Zimbra 8.png|800px]]

==Searching==
One of Zimbra's strongest features is its ability to find e-mail, people in your address book, briefcase items and other things using its built-in search function. No more manually poring though your inbox, sent message lists or trash for messages!

To search for something just enter the search term (for example, an e-mail address) in the search box on any page. Select where you want to search on the pull-down menus (All Item types, Mail, Contacts, Appointments, Files and can include shared items) and then click "search".

Searches you want to run again in the future can also be saved, by just clicking "save".

[[File:Zimbra8_advanced_search.png|800px]]

===Searching for unread messages===
Zimbra makes it easy to list your unread messages.

In the Zimbra mail search box enter "in:inbox is:unread" and this will show all unread messages in your inbox.

You can also click on 'Save' to save the search, and call it "Inbox Unread". Next time you want this search view, I just click on "Inbox Unread" under saved searches.

You can also just click on the search magnifying glass to access the Search window, and then check off the Basic Filters checkboxes to quickly filter by unread, or flagged, or whether the email has an attachment.

Additionally, you can access advanced filters which provide a high level of searching power to find messages you thought you'd lost!

[[File:Zimbra8_advanced_search_options.png|800px]]

==Attachments==
===Downloading attachments===
When an e-mail arriving in Zimbra includes an attachment this may be downloaded and then opened by reading the e-mail and then in that view at the top of the e-mail, between the addresses and the text, by clicking on "Download". You can also choose to "Remove" it from the e-mail or send it to the "Briefcase" for saving or sharing.

When there are multiple attachments, there will also be "Download all attachments" and "Remove all attachments" links.

[[File:Zimbra8_advanced_download_attachments.png|800px]]

===Zimbra indicates an attachment but the e-mail doesn't have one===
Zimbra may sometimes indicate an attachment is present when the sender has embedded a small file in the e-mail, like an emoticon. When the receiver tries to locate the attachment it seems to be missing, but it is actually there, embedded in the e-mail. ;-)

In the example below Zimbra shows an attachment, but the e-mail only has embedded emoticons. Also because the e-mail contains no text, the "fragment" preview feature only shows [?] for each emoticon.

[[File:Zimbra indicates an attachment but the e-mail doesn't have one on Zimbra 8.png|800px]]

==Saving messages==
NCF provides 5GB of storage with your e-mail account. For the average user this is probably enough for four months worth of mail, so you may want to keep some mail and delete other items. Some members have been storing mail they want to keep in their "Trash" file. The problem with doing this is trash is auto-deleted after 30 days. It may make more sense to save the e-mail that you want to keep in a new folder.

New folders are easy to create, just click on the new folder icon in the folder pane, as shown and then name it and decide where to put the new folder in relation to the existing folders. The illustration below shows where to click to create a new folder and shows a new custom folder that was created called "Archive".

By right clicking on any existing e-mail message you can select "Move" and send it to your new folder for safe keeping.

[[File:Saving messages on Zimbra 8.png|800px]]

==Exporting your e-mail==
You can easily export some or all of your e-mail to your own computer, to free up space in your Zimbra account without losing your e-mail. You can export mail between certain dates this way as well.

To do this go to ''Preferences→ Import/Export→ Account→ Check Advanced settings→ Mail'' and then dates as desired→ ''Export''. The file will be downloaded from your browser as a .tgz archive file which can be extacted and the individual .eml e-mail files read in any text editor.

[[File:Exporting email on Zimbra 8.png|800px]]

==Spam handling==
The current NCF implementation of Zimbra has the spam control, found at ''Preferences→Mail'', disabled so that e-mail messages will not be delivered to Junk folders, or otherwise blocked when sent through from NCF yellowmail.

[[File:Spam handling on Zimbra 8.png|800px]]

==Showing message headers==
Headers for e-mail can give you a lot of information about where the e-mail came from, like its originating IP address. To see the raw MIME format text: mouse over the message ''title→right click→Show Original'' and the raw text and headers will open in a new text-only browser window.

[[File:Zimbra8_advanced_show_original.png|800px]]

==Vacation messages==
Setting vacation messages is not recommended for security reasons. Complete information on this is found in the [[Tips (Email)]] article.

==How much storage space are you using?==
In Zimbra this is easy to see! Just "mouse-over" the place at the top where you name appears and it will display your quota and how much of it you are using, expressed in MB and as a percentage of space available.

[[File:Zimbra8_advanced_usage.png|800px]]

==Deleting mail==
Currently NCF provides 5GB of storage space for your email. When you use this up you will want to delete some old and large messages to make room for newer ones. The easiest way to do this is to sort the messages in each folder by size and then delete the largest ones, normally those with lots of attachments.

This is most easily accomplished by using the "Reading Pane At The Bottom" view, as it allows sorting by message size. This is the default view, but if you are using another view you can switch to this view at ''View→Reading Pane At The Bottom''.

Once you have this view, sort by message size in each folder, by clicking ''Size'' and then selecting the arrow ''down'' to show largest at the top. The messages you want to delete can then be checked in the check-box on the left of the message line and deleted, by clicking ''delete''.

To complete deleting email, you will need to check all the email folders you have and delete any messages desired. Mail in trash will be deleted automatically after 30 days, but to take advantage of the space freed up you will need to empty your trash right away.

'''Note''': In some cases particular message threads cannot be deleted and just keep reappearing. If this occurs try changing the view from "by conversation" to "by message" and delete them in that view. Once deleted the view can be changed back.

[[File:Zimbra8_advanced_sort_by_size.png|800px]]

===Deleting Large Messages===
It is also convenient in Zimbra 8 to access Search and search by message size.

To do so:

Click on the Search magnifying glass on the right of the Search box, and then click on Size... is larger than... and then type in a size, say, 1000 KB, and hit enter. Zimbra will list all messages larger than 1000KB.

You may notice the search filters listed near the top, it will say something like:

Found 100+ results for: in:inbox larger:1000KB

If you click on the 'x' over "in:inbox" that will remove that filter. This may be helpful, if you want to find large messages across all folders, not just the inbox.

[[File:Zimbra8_advanced_search_size.png|800px]]

==Recovering deleted e-mail==
E-mail that has been deleted from Zimbra or that has been taken off the server by a POP client can usually be recovered at ''Trash→right click→recover deleted items''.

[[File:Zimbra8_advanced_recover_deleted.png|800px]]

==Mini calendar==
By default Zimbra shows a mini calendar in its bottom left corner. If you want to turn this off you can at ''Preferences→Calender→Always Show the Mini Calender→uncheck''.

[[File:Zimbra8_advanced_minicalendar.png|800px]]

==Briefcase==
Zimbra allows you to share files or access your own files remotely via a briefcase. For complete information see [[Zimbra: Briefcase]].

==Zimbra Limits at NCF==
There are several limits you may encounter in your use of Zimbra.
# '''Mail storage size''' - members are allocated 5GB of storage. This contains all the mail and briefcase data. Members must manage their space within that limit. See [[#How much storage space are you using?|how to check your storage space.]]
# '''Mail message size''' - a maximum of of 56MB per message is allowed. The actual file size of the attachment is 20-30% less as special encoding is required to send it via email. If you have large files that you wish to share, there are a number of other file sharing approaches that may be better than attachments. One of those is using the Zimbra Briefcase - see [[Zimbra: Briefcase]].
# '''Sending rate''' - NCF limits the rate at which members can send out email to protect against spamming. A limit of 200 messages over a 4 hour span is in place. If you have large distribution lists that will exceed this, please contact the office - we have a solution.

==I don't like the way Zimbra looks==
Then change it. Zimbra 8 has 19 new colour themes you can choose from, ranging from dull and serious, to whimsical, to colourful, like the ''Hot Rod'' theme shown below. Next time you sign in Zimbra will remember your preferences and display your chosen theme.

To select a new theme go to ''Preferences→General→Login Options→Theme'' and chose one from the pull-down menu. They mostly look like what they sound like.

Incidentally, if you try them all and forget which one is the basic default theme, it is called ''Carbon''.

[[File:Zimbra8_advanced_theme.png|800px]]

==Why is it called that?==
Rumour has it that Zimbra webmail and the Zimbra Collaboration Server is named for the ''Talking Heads'' song [https://en.wikipedia.org/wiki/I_Zimbra I Zimbra] ([https://www.youtube.com/watch?v=b-RDJ4Z4XrQ video]) and that the song is in turn an adaptation of Dada poet Hugo Ball's poem "Gadji beri bimba."

==See also==
*[http://web.ncf.ca/aw958/mail_help_files/zimbra/index.html Instructions on setting up Zimbra Desktop client for NCF email] by Graeme Beckett, NCF
*[[Email blacklisting]]
*[[Email]] - configuring e-mail clients for POP and other general e-mail information
*[https://en.wikipedia.org/wiki/Zimbra Zimbra on Wikipedia]

Other pages with information about the '''Zimbra''' mail client:

* [https://www.youtube.com/zimbra Official Zimbra tutorial videos on YouTube]
* [http://www.ncf.ca/ncf/home/zimbraIntro.jsp Introduction to Zimbra] - the basics and how-to screenshots
* [[Zimbra: Thunderbird Calendar]] - information on importing a calendar from Zimbra to Thunderbird
* [[Zimbra: Thunderbird Contacts]] - information on synchronizing lists of contacts in Thunderbird and Zimbra using the ''Zindus'' add-on for early versions of Thunderbird and the ''CardBook'' add-on for later versions of Thunderbird.
* [[PlayBook|Blackberry PlayBook]] - configuring for email
* [[Blackberry 10]] - configuring for email and calender
* [https://mx3.ncf.ca:1443/cgi-bin/queuegraph.cgi Graph of the current NCF mail queue]

==External links==
*[https://www.zimbra.com/open-source-email-overview/ Official Zimbra Collaboration Server Open Source website]
*[https://files.zimbra.com/website/docs/8.6/ZCS_860_OS_ReleaseNotes_UpgradeInst.pdf Zimbra 8.6 release notes]
[[Category: Zimbra]]

Zimbra webmail

2022-08-29T18:56:00Z

Xx176: /* Saving messages */ updated mail capacity

:[https://www.youtube.com/zimbra ''Also see the official Zimbra tutorial videos'']
[[File:ZimbraLogo.png|right]]
Zimbra is a free, open source software webmail system that was developed by VMware of Palo Alto, California. In July 2013, it was sold by VMware to Telligent Systems and that company than changed its name to Zimbra, Inc. in September 2013. The webmail system continues to be actively developed.

Zimbra version 7 was extensively tested at NCF during 2011 and rolled out as NCF's new e-mail system in February, 2012. Zimbra replaced the old "Messenger Express" interface which was becoming unsupportable due to its age and also which did not support modern mobile devices, such as smart phones and tablets very well. On 5 February 2015 Zimbra version 7 was replaced by version 8, with the initial deployed version 8.6.0. Zimbra 8 introduces some minor interface improvements, new themes, as well as back-end efficiencies.

The Zimbra mail system provides many features not previously available at NCF. For a brief rundown of some of those features, read the [http://www.ncf.ca/ncf/home/zimbraIntro.jsp Introduction to Zimbra] page.

==Accessing the Zimbra Web Client==

The Zimbra Web Client can be accessed by clicking on [http://www.ncf.ca/ncf/home/zimbra.jsp Get Your NCF Webmail] on the [http://start.ncf.ca/ NCF Startpage].

The standard webmail features are all there - read, reply, compose new e-mail, and manage addresses. However, Zimbra has much more to offer.

There are three versions of Zimbra:

;Standard
:for users with slow connections such as dial-up (no spell-checking)
;Advanced
:for users with highspeed (with spell-checking that can be enabled at ''Preferences→ Mail→ Composing→ Mandatory spellcheck'')
;Mobile
:for phones, tablets and other mobile devices using 3G and other phone networks for connection

You can select between standard and advanced versions at ''Zimbra Preferences→General→Login Options''.

[[File:Zimbra8_advanced_preferences_client.png|800px]]

Zimbra should automatically detect mobile devices and provide the mobile version to them. If it does not detect the device, try accessing Zimbra directly at [https://mail.ncf.ca/ https://mail.ncf.ca/].

[[File:Zimbra Mobile Log-in.png]]

==Timing out==
The NCF implementation of Zimbra is set to time out after 45 minutes of inactivity, meditated by cookies set on your computer. The time out feature is for security, so that an unattended computer won't compromise your email account.

Zimbra will automatically log you out if you open it in two or more different browser tabs at the same time. Instead of doing that you can have multiple Zimbra tabs open in one browser tab, such as having several emails under composition at once and you are able to click between them.

==Help files==

Zimbra includes a large number of built-in help files that explain many features and how they work, which can be found at "Help".

[[File:Zimbra8_help.png|800px]]

==Zimbra doesn't look right==
If the Zimbra webmail interface doesn't look right, with elements overlapped, "squashed", interfering with each other, or just plain don't work then the problem is likely that you are using a very old [[browser]], such as Internet Explorer 6, 7 or 8, Firefox 3 or similar old browsers. Zimbra has a modern web-standards-compliant interface and will only display properly in modern standards-compliant browsers.

Zimbra has been tested and works very well in the current versions of the following browsers:

{{Recommended browsers}}

All of these are recommended for use with Zimbra.

Testing with Internet Explorer 9, 10 and 11 has shown that these browsers don't always display properly even though Zimbra is standards compliant and IE9, 10 and 11 are supposed to be standards compliant browsers as well. According to member reports Zimbra 8 seems to work better with IE11, although it may be necessary to add https://mail.ncf.ca to "trusted sites" and also add it in ''Tools''→''Compatibility View'' as well.

If you are using IE9, 10 or 11 and and Zimbra doesn't display properly do try one of the browsers listed above - they are all free downloads.

===Microsoft Internet Explorer 6 and other very old browsers===
If you try to sign into Zimbra with an old web browser, such as Microsoft Internet Explorer 6 (IE6), which was first released on 27 August 2001, you will get a warning page like this:

[[File:Zimbra IE Warning.png]]

If you proceed anyway by clicking "Skip To Webmail" you will find that it loads the "standard" version and that many features don't work, like pane resizing. Also, in our testing, trying to use features, such as adding attachments, results in the browser crashing.

Zimbra in IE6:

[[File:Zimbra in IE6.png]]

'''NOTE:''' Due to a serious security vulnerability found on 14 February 2014 and [[Browsers#Internet_Explorer_10_and_earlier|described here]] no one should be using IE10 and earlier versions after that date.

Basically IE6 is too old a browser to use with modern webpages and services, such as Zimbra. Get a newer free browser, such as:

{{Recommended browsers}}

===Missing Zimbra folders in Firefox===
In December 2016 a new issue appeared where Zimbra's folders, usually displayed on the left side of the interface, had disappeared in Firefox. NCF's Sysadmin determined that the issue was the popular add-on, [https://www.eff.org/privacybadger Privacy Badger], that many people use with Firefox. A new version of Privacy Badger, version 2016.12.8, seemed to be the culprit here and it was reported to the developers. An update to Privacy Badger on 16 December 2016 to version 2016.12.15.1 fixed this, but if it reoccurs it can be also temporarily fixed by disabling Privacy Badger.

==I can't find my messages, or I can't see the message size!==

Zimbra by default groups messages into conversations, just like Google's Gmail does. This is called "By Conversation" and can be confusing to people who have not used this before. In some cases, you won't see as much detail for each message.

In conversation view you can expand a conversation (collection of related e-mails) to see the individual e-mails, by just double clicking them. You can then restore them to a single conversation by clicking "Inbox" again. You can also show them by clicking on the arrow on the left side of the conversation to open the list of messages and then click the arrow again to collapse them. Conversation view actually works quite well once you get used to it.

If you are having trouble with conversation view, try changing the view to the more traditional "By Message" view.

Standard Client:
[[File:Zimbra8_standard_mail_preferences.png|800px]]

Advanced Client:
[[File:Zimbra8_advanced_view.png|800px]]

Message size (in KB) is now shown in Zimbra for all messages when in "by message" view and single messages when in "by conversation" view. In "by conversation" view when a conversation consists of more than one message Zimbra will show the number of messages in brackets under "size". The message sizes can easily be seen in "by conversation" view by clicking the left arrow for the conversation, which expands to show each message and its size.

[[File:Zimbra8_advanced_conversation.png|800px]]

==Language==
Zimbra enables a number of language choices at ''Perferences→General→Login Options''.

[[File:Zimbra8_advanced_language.png|800px]]

==Spelling==

The advanced version of Zimbra includes spell-checking, which can be selected on at ''Preferences→Mail→Composing→Mandatory spellcheck''

Users with slow connections, using the standard version of Zimbra, who desire spell checking should use a [[browser]] that provides built-in spell checking, such as:

{{Recommended browsers}}

or basically any modern browser except Microsoft Internet Explorer and Microsoft Edge.

[[File:Zimbra8_advanced_spellcheck.png|800px]]

==Contact and Calendar Sync==
Zimbra provides CalDAV and CardDAV services for 2-way synchronization of contacts and calendars. This allows you to benefit from network-accessible calendars viewable in the Zimbra web client while still using your favourite native clients.

Examples of clients that support CalDAV (for calendar sync):
* Mozilla Thunderbird (with the Lightning calender extension)
* Mozilla Sunbird
* Apple iCal
* Apple iPhone, iPad, iPod
* Evolution

Unfortunately, Microsoft Outlook does not include support for CalDAV. Windows users will need to use a specialized calendar app (eg. Mozilla Sunbird), or consider switching to Mozilla Thunderbird.

Examples of clients that support CardDAV (for contacts sync):
* Mozilla Thunderbird (see [[Zimbra: Thunderbird Contacts]])
* Apple Address Book
* [[IPhone|Apple iPhone, iPad, iPod]]
* Evolution

===Client Configuration===
Generally, the details are as follows.

CardDAV URL: <pre>https://mail.ncf.ca/dav/ab123@ncf.ca/Contacts</pre>

CalDAV URL: <pre>https://mail.ncf.ca/dav/ab123@ncf.ca/Calendar</pre>

Note that the final bit of the URL is important, it denotes the name of the Contact or Calendar folder. If you have a Contact folder named "Work", the URL would be:

<pre>https://mail.ncf.ca/dav/ab123@ncf.ca/Work</pre>

If you have a Calendar named "Soccer Practice", the URL would be:

<pre>https://mail.ncf.ca/dav/ab123@ncf.ca/Soccer Practice</pre>

===Step-by-step Instructions===

* [[Zimbra: Thunderbird Contacts]]
* [[Zimbra: Thunderbird Calendar]]
* [[IPhone|Apple iPhone, iPad, iPod]]

==Zimbra address book==
Zimbra includes an address book with no limits on the number of addresses you can enter.

See [[Zimbra: Thunderbird Contacts]] for information on synchronizing lists of contacts in Thunderbird and Zimbra using the Zindus add-on for early versions of Thunderbird and the CardBook add-on for later versions of Thunderbird.

===Importing contacts===
Contacts can be imported into Zimbra from other e-mail clients quickly.

Save the contacts from your existing e-mail client in a common Comma Separated Variable (CSV) format, such as "Outlook Contacts". To import them into Zimbra go to ''Preferences→Import/Export→Import''. From here you can click though to the CSV file, designate what type of file format it is in (ie "Outlook Contacts" format) and then which address book you want the contacts to go into, such as "Contacts".

You should note that some formats work better than others. For instance if you are exporting an address book from Gmail to import it into Zimbra, do not use "Google CSV format" as it will result in all your Zimra contacts having no names attached to them. Instead, export the contacts from Gmail in "Outlook CSV Format", and then import them into Zimbra as "Outlook Contacts".

[[File:Zimbra8_advanced_import.png|800px]]

===Moving contacts===
Every e-mail address that you exchange e-mail with will be automatically saved under "Emailed contacts". You can leave them there or transfer them to your "Contacts" address book by going to ''Address book→Emailed contacts→ Check name to be move→"Move selected item" (folder with arrow icon)→ select address book''.

[[File:Zimbra8_advanced_contact_move.png|800px]]

===Deleting contacts===
To delete contacts in Zimbra just go to ''Address Book→Emailed Contacts (or Contacts)→right click'' on the desired email address and select "delete". Alternatively you can also check the contact to be deleted and then click "delete".

[[File:Zimbra8_advanced_contact_delete.png|800px]]

Sometimes when composing an email, Zimbra will suggest a contact that was once in your address book but has been deleted. These can be removed by hovering over the suggested name and clicking "forget", when that option appears.

===If you don't want new contacts added to "Emailed Contacts"===
By default Zimbra collects the addresses of new people who you send emails to to in "Emailed Contacts". If you don't want it to do this you can select it off at ''Preferences→Address Book→Options→uncheck: Add new contacts to "Emailed Contacts"''.

If you already have collected email addresses in "Emailed Contacts", you can delete them at ''Address Book→Emailed Contacts→Ctrl+A→Delete''. You can also move all these contacts to you address book by selecting them all and them ''right click→Move→Contacts''.

[[File:Zimbra8_advanced_preferences_contacts.png|800px]]

===Exporting contacts===
You may want to export your contacts to install them in a different mail client, such as Microsoft Outlook, or just to back them up. You can export your contacts in Comma-Separated Variable (CSV) format by going to ''Preferences→Import/Export→Export''" and then selecting what to export (contacts), format (for example ''Outlook Contacts'') and then the source ''Contacts'' or ''Emailed Contacts''. Note that the general selection of ''All Folders'' is inoperative and will produce an error "Not allowed to export from root folder for this type".

[[File:Zimbra8_advanced_export.png|800px]]

==Composing an e-mail with formatting==
E-mails can be composed in plain text or in HTML. HTML allows underlining, bold text, changing text size and font and other formatting to be used.

===Advanced version===
To select HTML as your default for composing an e-mail in the advanced version of Zimbra go to ''Preferences→Mail→Composing''.

[[File:Zimbra8_advanced_preferences_composing.png|800px]]

===Standard version===
To select HTML as your default for composing an e-mail in the standard version of Zimbra go to ''Preferences→Composing→Compose→As HTML''.

[[File:Zimbra8_standard_preferences_composing.png|800px]]

==Adding addresses to a message==
In Zimbra addresses can be added to an outgoing e-mail message by typing the address in manually or by clicking on "To", "CC" or "Show BCC" and then "BCC", which opens your address list and allows selecting the addresses.

[[File:Zimbra8_advanced_addressing.png|800px]]

==Adding groups of addresses to a message==
Adding a group of contacts to an e-mail is easy in Zimbra. First create a contact group, by going to ''Address Book→Emailed Contacts (or Contacts)'' and then select ''New→down arrow→Contact Group'' and complete the form to select members and name for your group. When composing an e-mail you may now select the group as if it were a single address, by clicking "To", "CC" or "BCC" in the e-mail.

[[File:Zimbra8_advanced_contact_group.png|800px]]

==Saving and sending drafts==
Zimbra allows saving partially completed e-mails so you can work on them and send them later. When you are ready to save, just click "Save Draft". When you want to work on the e-mail again select the "Drafts" folder, double click on the e-mail and it will open for editing. When you are ready to send it just click "Send", or "Save Draft" again to continue working on it later.

[[File:Zimbra8_advanced_draft.png|800px]]

==Adding attachments==
Adding an attachment is very simple in Zimbra. In the message composition view just click on "Add Attachment" and select where the attachment is to be added from your computer, your briefcase or your contacts. When located click "attach" and the attachment will be sent with the e-mail.

Once attached, an attachment can be omitted from being sent with the e-mail by simply unchecking the attachment in the message composition view.

[[File:Zimbra8_advanced_attach.png|800px]]

==Requesting e-mail receipts==
E-mail receipts are generally not used anymore, but Zimbra does have the capability to request receipts from the person receiving the e-mail. To enable this for a specific e-mail being composed, while editing the e-mail go to ''Options→Down Arrow→Request Read Receipt''.

[[File:Zimbra8_advanced_read_receipt.png|800px]]

==Using aliases==
Zimbra allows sending from registered [[Email Alias]]. When composing a message simply click the down arrow under "from" and select which address Zimbra should show the message as coming from.

[[File:Zimbra 8 Using aliases.png|800px]]

==Using NCF disposable e-mail addresses==
Disposable e-mail addresses that you create on the [http://www.ncf.ca/ncf/home/spamfilter/disposables.jsp NCF website] can then be managed in Zimbra from ''Preferences→Accounts''.

[[File:Using NCF disposable e-mail addresses on Zimbra 8.png|800px]]

==Have Zimbra get your e-mail from other accounts==
Zimbra can get your e-mail from your Gmail, Hotmail or other POP or IMAP accounts. You can set this up at ''Preferences→Accounts→Add External Account''.

Of course you can always go into your external account and just it forward your mail from there to your NCF e-mail address as well.

[[File:Have Zimbra get your e-mail from other accounts on Zimbra8.png|800px]]

==Have Zimbra forward your e-mail==
Zimbra can forward your e-mail to your Gmail, Hotmail or other mail accounts. You can set this up at ''Preferences→Mail→Message Arrival→Forward a copy to''. You can also select "Don't keep a local copy of messages", if desired.

[[File:Forward mail in Zimbra 8.png|800px]]

==Changing your "from" name used in outgoing e-mail==
Zimbra allows changing who the e-mail is from, so you can show only your first name, last name or any other text you like. To select this in Zimbra just go to ''Preferences→Accounts→Persona Settings'' and enter your preferred text.

[[File:Changing your "from" name used in outgoing e-mail on Zimbra 8.png|800px]]

==Searching==
One of Zimbra's strongest features is its ability to find e-mail, people in your address book, briefcase items and other things using its built-in search function. No more manually poring though your inbox, sent message lists or trash for messages!

To search for something just enter the search term (for example, an e-mail address) in the search box on any page. Select where you want to search on the pull-down menus (All Item types, Mail, Contacts, Appointments, Files and can include shared items) and then click "search".

Searches you want to run again in the future can also be saved, by just clicking "save".

[[File:Zimbra8_advanced_search.png|800px]]

===Searching for unread messages===
Zimbra makes it easy to list your unread messages.

In the Zimbra mail search box enter "in:inbox is:unread" and this will show all unread messages in your inbox.

You can also click on 'Save' to save the search, and call it "Inbox Unread". Next time you want this search view, I just click on "Inbox Unread" under saved searches.

You can also just click on the search magnifying glass to access the Search window, and then check off the Basic Filters checkboxes to quickly filter by unread, or flagged, or whether the email has an attachment.

Additionally, you can access advanced filters which provide a high level of searching power to find messages you thought you'd lost!

[[File:Zimbra8_advanced_search_options.png|800px]]

==Attachments==
===Downloading attachments===
When an e-mail arriving in Zimbra includes an attachment this may be downloaded and then opened by reading the e-mail and then in that view at the top of the e-mail, between the addresses and the text, by clicking on "Download". You can also choose to "Remove" it from the e-mail or send it to the "Briefcase" for saving or sharing.

When there are multiple attachments, there will also be "Download all attachments" and "Remove all attachments" links.

[[File:Zimbra8_advanced_download_attachments.png|800px]]

===Zimbra indicates an attachment but the e-mail doesn't have one===
Zimbra may sometimes indicate an attachment is present when the sender has embedded a small file in the e-mail, like an emoticon. When the receiver tries to locate the attachment it seems to be missing, but it is actually there, embedded in the e-mail. ;-)

In the example below Zimbra shows an attachment, but the e-mail only has embedded emoticons. Also because the e-mail contains no text, the "fragment" preview feature only shows [?] for each emoticon.

[[File:Zimbra indicates an attachment but the e-mail doesn't have one on Zimbra 8.png|800px]]

==Saving messages==
NCF provides 5GB of storage with your e-mail account. For the average user this is probably enough for four months worth of mail, so you may want to keep some mail and delete other items. Some members have been storing mail they want to keep in their "Trash" file. The problem with doing this is trash is auto-deleted after 30 days. It may make more sense to save the e-mail that you want to keep in a new folder.

New folders are easy to create, just click on the new folder icon in the folder pane, as shown and then name it and decide where to put the new folder in relation to the existing folders. The illustration below shows where to click to create a new folder and shows a new custom folder that was created called "Archive".

By right clicking on any existing e-mail message you can select "Move" and send it to your new folder for safe keeping.

[[File:Saving messages on Zimbra 8.png|800px]]

==Exporting your e-mail==
You can easily export some or all of your e-mail to your own computer, to free up space in your Zimbra account without losing your e-mail. You can export mail between certain dates this way as well.

To do this go to ''Preferences→ Import/Export→ Account→ Check Advanced settings→ Mail'' and then dates as desired→ ''Export''. The file will be downloaded from your browser as a .tgz archive file which can be extacted and the individual .eml e-mail files read in any text editor.

[[File:Exporting email on Zimbra 8.png|800px]]

==Spam handling==
The current NCF implementation of Zimbra has the spam control, found at ''Preferences→Mail'', disabled so that e-mail messages will not be delivered to Junk folders, or otherwise blocked when sent through from NCF yellowmail.

[[File:Spam handling on Zimbra 8.png|800px]]

==Showing message headers==
Headers for e-mail can give you a lot of information about where the e-mail came from, like its originating IP address. To see the raw MIME format text: mouse over the message ''title→right click→Show Original'' and the raw text and headers will open in a new text-only browser window.

[[File:Zimbra8_advanced_show_original.png|800px]]

==Vacation messages==
Setting vacation messages is not recommended for security reasons. Complete information on this is found in the [[Tips (Email)]] article.

==How much storage space are you using?==
In Zimbra this is easy to see! Just "mouse-over" the place at the top where you name appears and it will display your quota and how much of it you are using, expressed in MB and as a percentage of space available.

[[File:Zimbra8_advanced_usage.png|800px]]

==Deleting mail==
Currently NCF provides 1000 MB of storage space for your email. When you use this up you will want to delete some old and large messages to make room for newer ones. The easiest way to do this is to sort the messages in each folder by size and then delete the largest ones, normally those with lots of attachments.

This is most easily accomplished by using the "Reading Pane At The Bottom" view, as it allows sorting by message size. This is the default view, but if you are using another view you can switch to this view at ''View→Reading Pane At The Bottom''.

Once you have this view, sort by message size in each folder, by clicking ''Size'' and then selecting the arrow ''down'' to show largest at the top. The messages you want to delete can then be checked in the check-box on the left of the message line and deleted, by clicking ''delete''.

To complete deleting email, you will need to check all the email folders you have and delete any messages desired. Mail in trash will be deleted automatically after 30 days, but to take advantage of the space freed up you will need to empty your trash right away.

'''Note''': In some cases particular message threads cannot be deleted and just keep reappearing. If this occurs try changing the view from "by conversation" to "by message" and delete them in that view. Once deleted the view can be changed back.

[[File:Zimbra8_advanced_sort_by_size.png|800px]]

===Deleting Large Messages===
It is also convenient in Zimbra 8 to access Search and search by message size.

To do so:

Click on the Search magnifying glass on the right of the Search box, and then click on Size... is larger than... and then type in a size, say, 1000 KB, and hit enter. Zimbra will list all messages larger than 1000KB.

You may notice the search filters listed near the top, it will say something like:

Found 100+ results for: in:inbox larger:1000KB

If you click on the 'x' over "in:inbox" that will remove that filter. This may be helpful, if you want to find large messages across all folders, not just the inbox.

[[File:Zimbra8_advanced_search_size.png|800px]]

==Recovering deleted e-mail==
E-mail that has been deleted from Zimbra or that has been taken off the server by a POP client can usually be recovered at ''Trash→right click→recover deleted items''.

[[File:Zimbra8_advanced_recover_deleted.png|800px]]

==Mini calendar==
By default Zimbra shows a mini calendar in its bottom left corner. If you want to turn this off you can at ''Preferences→Calender→Always Show the Mini Calender→uncheck''.

[[File:Zimbra8_advanced_minicalendar.png|800px]]

==Briefcase==
Zimbra allows you to share files or access your own files remotely via a briefcase. For complete information see [[Zimbra: Briefcase]].

==Zimbra Limits at NCF==
There are several limits you may encounter in your use of Zimbra.
# '''Mail storage size''' - members are allocated 1000MB of storage. This contains all the mail and briefcase data. Members must manage their space within that limit. See [[#How much storage space are you using?|how to check your storage space.]]
# '''Mail message size''' - a maximum of of 56MB per message is allowed. The actual file size of the attachment is 20-30% less as special encoding is required to send it via email. If you have large files that you wish to share, there are a number of other file sharing approaches that may be better than attachments. One of those is using the Zimbra Briefcase - see [[Zimbra: Briefcase]].
# '''Sending rate''' - NCF limits the rate at which members can send out email to protect against spamming. A limit of 200 messages over a 4 hour span is in place. If you have large distribution lists that will exceed this, please contact the office - we have a solution.

==I don't like the way Zimbra looks==
Then change it. Zimbra 8 has 19 new colour themes you can choose from, ranging from dull and serious, to whimsical, to colourful, like the ''Hot Rod'' theme shown below. Next time you sign in Zimbra will remember your preferences and display your chosen theme.

To select a new theme go to ''Preferences→General→Login Options→Theme'' and chose one from the pull-down menu. They mostly look like what they sound like.

Incidentally, if you try them all and forget which one is the basic default theme, it is called ''Carbon''.

[[File:Zimbra8_advanced_theme.png|800px]]

==Why is it called that?==
Rumour has it that Zimbra webmail and the Zimbra Collaboration Server is named for the ''Talking Heads'' song [https://en.wikipedia.org/wiki/I_Zimbra I Zimbra] ([https://www.youtube.com/watch?v=b-RDJ4Z4XrQ video]) and that the song is in turn an adaptation of Dada poet Hugo Ball's poem "Gadji beri bimba."

==See also==
*[http://web.ncf.ca/aw958/mail_help_files/zimbra/index.html Instructions on setting up Zimbra Desktop client for NCF email] by Graeme Beckett, NCF
*[[Email blacklisting]]
*[[Email]] - configuring e-mail clients for POP and other general e-mail information
*[https://en.wikipedia.org/wiki/Zimbra Zimbra on Wikipedia]

Other pages with information about the '''Zimbra''' mail client:

* [https://www.youtube.com/zimbra Official Zimbra tutorial videos on YouTube]
* [http://www.ncf.ca/ncf/home/zimbraIntro.jsp Introduction to Zimbra] - the basics and how-to screenshots
* [[Zimbra: Thunderbird Calendar]] - information on importing a calendar from Zimbra to Thunderbird
* [[Zimbra: Thunderbird Contacts]] - information on synchronizing lists of contacts in Thunderbird and Zimbra using the ''Zindus'' add-on for early versions of Thunderbird and the ''CardBook'' add-on for later versions of Thunderbird.
* [[PlayBook|Blackberry PlayBook]] - configuring for email
* [[Blackberry 10]] - configuring for email and calender
* [https://mx3.ncf.ca:1443/cgi-bin/queuegraph.cgi Graph of the current NCF mail queue]

==External links==
*[https://www.zimbra.com/open-source-email-overview/ Official Zimbra Collaboration Server Open Source website]
*[https://files.zimbra.com/website/docs/8.6/ZCS_860_OS_ReleaseNotes_UpgradeInst.pdf Zimbra 8.6 release notes]
[[Category: Zimbra]]

Email

2022-08-29T18:53:49Z

Xx176: /* Zimbra Limits at NCF */ 5gb upgrade, small spelling error changes

This page provides some basic information about NCF email, how it works and how to configure it.

For information on using the Zimbra webmail system, please see [[Zimbra]].

== Sending and receiving email ==
{{:Template:Quick Facts (Email)}}
===General information===
NCF provides every member with a personal email address. NCF email addresses are simply a member's account ID (eg., 'ab123') followed by '@ncf.ca', for example, 'ab123@ncf.ca'.

Optionally, you can arrange for an [[Email Alias|email alias]], for example, 'jsmith@ncf.ca'.

'''Important:''' If you already have an email address and do not plan to use your NCF email address, be sure to tell us, using [https://secure.ncf.ca/ncf/home/tools/preferences.jsp Change Preferences] at the bottom-right of the StartPage. NCF needs to be able to reach you about your account.

=== Receiving mail===
Incoming email for you is stored on NCF's computer until you ask for it.
There are two ways to receive email:

;Using NCF WebMail (browser-based)
:All you need to use WebMail is a web browser connected to the internet (eg., home, office, library, internet cafe, anywhere in the world via internet). No set-up is required. You read and send mail from the browser using the [[Zimbra]] interface and your mail is stored on an NCF computer. With WebMail, your email stays on the computers at NCF and is backed up there, too, to protect against loss.

:A disadvantage of using WebMail is that you have to stay connected to the internet while you are reading and composing your email.

;Using an email client (on your personal computer)
:Email client software allows your email to be transferred to your computer and then read there. The size of your mail archive can be as large as your hard drive.

:A disadvantage is that your mail is only accessible while you are at your own computer.

In the past personal computer-based mail clients were dominant, but in recent years the trend has been away from mail clients and towards server-based webmail, because of the convenience of being able to access the mail from any browser anywhere, even from phones and hand-held devices, as well as automatic back-ups.

== Zimbra Limits at NCF ==
There are several limits you may encounter in your use of Zimbra.
# '''Mail storage size''' - members are allocated 5GB of storage. This contains all the mail and briefcase data. Members must manage their space within that limit. See [[Zimbra webmail#How much storage space are you using.3F|how to check your storage space.]]
# '''Mail message size''' - a maximum of of 56MB per message is allowed. The actual file size of the attachment is 20-30% less, as special encoding is required to send it via email. If you have large files that you wish to share, there are a number of other file sharing approaches that may be better than attachments. One of those is using the Zimbra Briefcase - see [[Zimbra: Briefcase]].
# '''Sending rate''' - NCF limits the rate at which members can send out email to protect against spamming. A limit of 200 messages over a 4 hour span is in place. If you have large distribution lists that will exceed this, please contact the office - we have a solution.

== NCF Webmail ==
NCF Webmail allows you to compose, send, receive and manage your email using any browser. It is the easiest way to send and receive email while you are away from home. Your mail stays on the NCF's mail server. To use it, all you need is a web browser and connection to the Internet.

You can try WebMail by going to the [http://start.ncf.ca StartPage] and clicking on 'Get your NCF WebMail'. There is nothing to install on your computer.

Up to 5GB of email can be accumulated and stored in your WebMail Inbox and folders. NCF's storage capacity increases regularly as facilities are upgraded.

The NCF Webmail system runs the [[Zimbra]] mail system. For an overview of the benefits of Zimbra, please visit the [http://www.ncf.ca/ncf/home/zimbraIntro.jsp Introducing Zimbra] page.

For specific and detailed help on all things Zimbra, visit the [[Zimbra]] Help Page.

== Mail Clients (Mail readers) ==

Some common current mail clients, all available for download free of charge, are:

* [http://mail.live.com Microsoft Windows Live Mail]
* [https://www.mozilla.org/en-US/thunderbird/ Mozilla Thunderbird]
* [http://www.pmail.com/ Pegasus]

If you do not have a mail reader, you can download one for free. Once it is installed on your computer, you need to configure it so it knows from where to retrieve/send your email.

'''Notes:'''
*Microsoft Outlook Express is very outdated, has serious security problems, is no longer supported by Microsoft and is not recommended by NCF. See [http://en.wikipedia.org/wiki/Outlook_Express this article] for more detail on why you should replace it.
*Microsoft Outlook is commercial software and comes with ''Microsoft Office''.

=== Setting up a Mail Client or Mail Reader ===
Modern mail readers are pretty easy to set up. Typically you just need some of the information in the 'Quick Facts' box above.

For step-by-step instructions, click on your mail reader below:

Step-by-step instruction for popular mail readers:
* [[IPhone|iPhone, iPad, or iPod Touch]]
* [http://www.ncf.ca/ncf/support/android/ Android Devices (eg. Google Nexus One, Motorola Milestone, or HTC Hero)]
* [[Apple Mail|Apple Mail (2011)]]
* [[BlackBerry 10]]
* [[PlayBook|Blackberry PlayBook]]
* [http://www.ncf.ca/ncf/support/evolution.html Evolution Mail and Calendar]
* [http://web.ncf.ca/aw958/mail_help_files/outlook_2003_setup/outlook_2003.html Microsoft Outlook 2003]
* [[Microsoft Outlook 2010]]
* [[Microsoft Outlook 2016]]
* [http://www.ncf.ca/ncf/support/mail_thunderbird3.html Mozilla Thunderbird]
* [http://www.ncf.ca/ncf/support/windowsLiveMail.html Windows Live Mail]
* [http://web.ncf.ca/aw958/mail_help_files/zimbra/index.html Zimbra Desktop email client] by Graeme Beckett, NCF

Step-by-step instructions for older mail readers, still in use on some systems:
* [http://web.ncf.ca/glennj/ncf/bookshelf/appleMail/index.shtml Apple Mail (2006)]
* [http://www.ncf.ca/ncf/support/eudora.html Eudora Mail]
* [http://www.ncf.ca/ncf/support/outlook.html Microsoft Outlook Express]
* [http://www.ncf.ca/ncf/support/mail_thunderbird.html Mozilla Thunderbird 1.x or 2.x]
* [http://www.ncf.ca/ncf/support/ns71.html Netscape Mail]
* [http://www.ncf.ca/ncf/support/pegasusMail.html Pegasus Mail]
* [[Windows Mail]]

For information on whether you should set up your reader for POP or IMAP see [http://www.ncf.ca/ncf/support/pop_imap.html What's the difference between POP and IMAP?].

Keep in mind if you use an email client that it will not retrieve your yellow mail that the spam filter saves there for you.

=== I can receive email, but I can't send! (Relay Access Denied) ===
If your mail account appears to be setup correctly, but you are having trouble sending, it could be that you don't have SSL and authentication enabled.

Step-by-step instructions to update or confirm that your account is correctly configured for SSL and authentication:
* [http://www.ncf.ca/ncf/support/outlook_ssl.html Microsoft Outlook Express SSL Setup]
* [http://www.ncf.ca/ncf/support/mail_thunderbird_smtp.html Mozilla Thunderbird SSL Setup]
* [http://www.ncf.ca/ncf/support/windowsLiveMail_ssl.html Windows Live Mail SSL Setup]

== Spam Reduction ==

=== Customizing SpamFilter ===
Regardless of how you read your mail, you can use NCF's SpamFilter if you have problems with spam.

You can view or change your SpamFilter settings by going to the [http://start.ncf.ca StartPage], and clicking on [https://www.ncf.ca/en/members/email/yellowmail/settings SpamFilter set-up] under 'Email' in the left column. There is information on that page about how SpamFilter works and [http://www.ncf.ca/ncf/support/faqMaker.jsp?faq=2 Frequently Asked Questions] on customizing SpamFilter.

There is also [https://youtu.be/PWEibPkXCS0 a short video on setting SpamFilter options].

=== Blocking Specific Email Addresses ===
Spam can be difficult to stop as spammers are relentless, and can often send messages from many different emails, making it much more difficult to stop.

If the undesirable messages you are receiving are coming from the same address, it would be best to add a mail exception on your spam filtering page [https://www.ncf.ca/ncf/home/spamfilter/greenListMgr.jsp here] to ensure the offending address is blocked from sending you mail in the future.

Simply enter the offending email into the “Email address” bar and enter “Classification” as “Red” to ensure this address will be marked as spam and not be delivered to your mailbox in the future.

===Using Yellow Mail===
NCF provides a facility to screen mail items that your SPAM filter settings have found questionable before the mail enters your Zimbra inbox. This is called yellow mail. You can see a short video [[https://youtu.be/3rqLbGhvA8w here]] on how to use it.

==See also==
*[[Alternate email address]]
*[[Email Alias]]
*[[Email blacklisting]]
*[[Email spoofing]]
*[[Tips (Email)|Email tips]]
*[[Zimbra]] - for help on the Zimbra webmail system

[[Category: Email]]

Bell Home Hub 2000 Configuration

2022-08-29T17:57:54Z

Xx176: /* Factory Reset and Logging in */

<div class="ncfrightbox"> {{Template:Modem Links}} </div>

The [[Modem_Manuals#Sagemcom_and_Bell_Modems|Bell Home Hub 2000 or Sagemcom FAST5250]] is an ADSL/VDSL modem. As of 2017-05-05, the modem supports all of the DSL speeds available from NCF (i.e. from 6-0.8 to 50-10).

===Factory Reset and Logging in===
'''It's best to congifure this modem from factory settings but that means that you existing internet connection will be lost(if your moving from another DSL provider to NCF).'''

:1. Connect the modem to DSL connection and via Ehternet to the computer. Perform a factory reset by holding the '''reset''' button on the side of the modem down for 30 seconds. Wait for the '''Power''' light to flash 5 times and release the reset button.

: After a factory reset,

:* Configuration server username is "Administrator"
:* Configuration server password is "admin" or the modem's Serial Number
:* Gateway and configuration server are 192.168.2.1
:* The firewall is enabled and properly configured
:* The modem will connect to ADSL or VDSL
:* The modem is not configured to authenticate for an NCF Internet connection
:* Wi-Fi is enabled with a default configuration that must be changed
:* WPS is enabled

:2. Enter [[http://192.168.2.1 192.168.2.1]] into the address bar of your browser
[[File:Bell_HH2000p1.png|600px| Bell Home Hub 2000 Login]]

===Changing Internet/PPPoE Login Settings===

:3. After any successful login, the modem configuration server may ask if you want to use password recovery. Choose "No" because the Bell password recovery would only work for a Bell DSL customer.

:4. At the Top Left of the Landing page, click on '''Fibe Internet'''.
[[File:Bell_HH2000p2.png|600px| Bell Home Hub 2000 Landing]]

The Status will say '''disconnected''' if there's currently no working internet/PPPoE configuration settings on the modem.

[[File:Bell_HH2000p3.png|600px| Bell Home Hub 2000 Internet Settings]]

:5. Click on the '''Settings''' button and enter the default password '''admin''' when prompted.
[[File:Bell_HH2000p4.png|600px| Bell Home Hub 2000 admin login prompt]]

:6. Enter your NCF DSL /PPPoE username and password into the '''Username''' and '''Password''' fields and click '''Save'''. It could take up to 30 seconds for the Status to change to '''Connected'''.
:* Your DSL/PPPoE username is in the format '''aa000@ncf.ca''' and your DSL/PPPoE password can be obtained from [mailto:support@ncf.ca support@ncf.ca] if you cannot locate it.

[[File:Bell_HH2000p5.png|600px| Bell Home Hub 2000 Internet Login Changes]]

===Changing WiFi Settings===
:7. After getting a successful internet authentication, go back to the home page and click on the '''WiFi settings''' button below the listed WiFi networks in the '''Manage my Wi-Fi''' section. If prompted for the admin password enter '''admin''' like before.

:8. Select the '''Primary''' tab on the left of the page. Set the '''WiFi SSID''' and the '''WiFi password''' in the 2.4Ghz network. Click '''Save''' at the bottom of the page.
:* Keeping the same network name (SSID) for '''2.4GHz''' and '''5GHz''' wifi connections is okay so far as you understand the pros and cons. If you set diffferent network names you will be able to determine which works better on specific clients. However, we understand this involves additional post-configuration work that not all members are interested in or equipped for.

At this point, the modem will be ready for test on ADSL/VDSL (whatever connection you have) and also over wifi.

===Change the Administrative Password===
:9. Return to the Home page and click on the '''Modem Settings''' link at the bottom of the page and enter the default password "admin" when prompted.
:10. Click '''Change''' under the '''Password''' section of the '''Administrator Settings'''
:11. Enter the Current Password '''admin''', the new password and confirm the new password and select '''Save'''
:* NCF recommends using your DSL password as administrative password for your modem. If you choose to use something else, please make a note of it so your can remember it.

===Testing on alternate DSL connection===
This is usually only available or necessary the NCF office as many members only have on DSL connection at their premise.

After testing on ADSL, disconnect and unplug the modem, and then reconnect it with VDSL. The modem will probably assign a different IP address to the computer so, at the computer, you should disconnect and then reconnect the modem interface. You may also have to re-enter the DSL login password, but the DSL login ID will already be present.

At this point, the modem will be ready for test on VDSL.

[[Category:DSL]]
[[Category:Modems]]

Bell Home Hub 2000 Configuration

2022-08-29T17:57:22Z

Xx176: /* Factory Reset and Logging in */

<div class="ncfrightbox"> {{Template:Modem Links}} </div>

The [[Modem_Manuals#Sagemcom_and_Bell_Modems|Bell Home Hub 2000 or Sagemcom FAST5250]] is an ADSL/VDSL modem. As of 2017-05-05, the modem supports all of the DSL speeds available from NCF (i.e. from 6-0.8 to 50-10).

===Factory Reset and Logging in===
'''It's best to congifure this modem from factory settings but that means that you existing internet connection will be lost(if your moving from another DSL provider to NCF).'''

:1. Connect the modem to DSL connection and via Ehternet to the computer. Perform a factory reset by holding the '''reset''' button on the side of the modem down for 30 seconds. Wait for the '''Power''' light to flash 5 times and release the reset button.

: After a factory reset,

:* Configuration server username is "Administrator"
:* Configuration server password is "admin" or the modem's Serial number
:* Gateway and configuration server are 192.168.2.1
:* The firewall is enabled and properly configured
:* The modem will connect to ADSL or VDSL
:* The modem is not configured to authenticate for an NCF Internet connection
:* Wi-Fi is enabled with a default configuration that must be changed
:* WPS is enabled

:2. Enter [[http://192.168.2.1 192.168.2.1]] into the address bar of your browser
[[File:Bell_HH2000p1.png|600px| Bell Home Hub 2000 Login]]

===Changing Internet/PPPoE Login Settings===

:3. After any successful login, the modem configuration server may ask if you want to use password recovery. Choose "No" because the Bell password recovery would only work for a Bell DSL customer.

:4. At the Top Left of the Landing page, click on '''Fibe Internet'''.
[[File:Bell_HH2000p2.png|600px| Bell Home Hub 2000 Landing]]

The Status will say '''disconnected''' if there's currently no working internet/PPPoE configuration settings on the modem.

[[File:Bell_HH2000p3.png|600px| Bell Home Hub 2000 Internet Settings]]

:5. Click on the '''Settings''' button and enter the default password '''admin''' when prompted.
[[File:Bell_HH2000p4.png|600px| Bell Home Hub 2000 admin login prompt]]

:6. Enter your NCF DSL /PPPoE username and password into the '''Username''' and '''Password''' fields and click '''Save'''. It could take up to 30 seconds for the Status to change to '''Connected'''.
:* Your DSL/PPPoE username is in the format '''aa000@ncf.ca''' and your DSL/PPPoE password can be obtained from [mailto:support@ncf.ca support@ncf.ca] if you cannot locate it.

[[File:Bell_HH2000p5.png|600px| Bell Home Hub 2000 Internet Login Changes]]

===Changing WiFi Settings===
:7. After getting a successful internet authentication, go back to the home page and click on the '''WiFi settings''' button below the listed WiFi networks in the '''Manage my Wi-Fi''' section. If prompted for the admin password enter '''admin''' like before.

:8. Select the '''Primary''' tab on the left of the page. Set the '''WiFi SSID''' and the '''WiFi password''' in the 2.4Ghz network. Click '''Save''' at the bottom of the page.
:* Keeping the same network name (SSID) for '''2.4GHz''' and '''5GHz''' wifi connections is okay so far as you understand the pros and cons. If you set diffferent network names you will be able to determine which works better on specific clients. However, we understand this involves additional post-configuration work that not all members are interested in or equipped for.

At this point, the modem will be ready for test on ADSL/VDSL (whatever connection you have) and also over wifi.

===Change the Administrative Password===
:9. Return to the Home page and click on the '''Modem Settings''' link at the bottom of the page and enter the default password "admin" when prompted.
:10. Click '''Change''' under the '''Password''' section of the '''Administrator Settings'''
:11. Enter the Current Password '''admin''', the new password and confirm the new password and select '''Save'''
:* NCF recommends using your DSL password as administrative password for your modem. If you choose to use something else, please make a note of it so your can remember it.

===Testing on alternate DSL connection===
This is usually only available or necessary the NCF office as many members only have on DSL connection at their premise.

After testing on ADSL, disconnect and unplug the modem, and then reconnect it with VDSL. The modem will probably assign a different IP address to the computer so, at the computer, you should disconnect and then reconnect the modem interface. You may also have to re-enter the DSL login password, but the DSL login ID will already be present.

At this point, the modem will be ready for test on VDSL.

[[Category:DSL]]
[[Category:Modems]]

SmartRG SR506n Firmware

2022-08-25T19:14:38Z

Xx176: Firmware version updated

<div class="ncfrightbox w-25"> {{Template:SmartRG SR506n}} </div>

'''Recommended Firmware Version: 2.6.2.8'''

{{Template:Firmware Caution}}

You can verify your firmware by checking the software version on the Device Info page.[[File:SR506n-firmware-version.png|alt=SmartRG SR506n Firmware version check on Device Info Page|none|thumb|566x566px|SmartRG SR506n Firmware version check on Device Info Page]]
To request a copy of this firmware email [mailto:support@ncf.ca support@ncf.ca]. To install this new firmware onto your modem perform the following steps:

# Download the firmware file and save it to a location on your computer that you can find easily.
# Open a web browser and go to the address http://192.168.1.1
# Select '''Manage Gateway (Advanced)''' and log in (by default the username is admin and password admin if on factory setting or your dsl password)
# Click on '''Management''' → '''Update Software'''
# Click on '''Browse'''
# Upload the firmware file that you downloaded in step 1.
# Click '''Update Software'''
[[File:SR506n-firmware-update.png|alt=SR506n firmware update|none|thumb|579x579px|SR506n firmware update]]
'''Note:''' the modem will reboot once the new firmware has been uploaded. This process may take up to 15 minutes to resync (DSL light returns to solid green) and reconnect (the internet light starts blinking again).

=See Also=
{{Template:Back_to_the_Top}}
*[[Modem Configuration]] - Instructions for all NCF modems
*[[Modem Lights#SmartRG|About SmartRG modem lights]]
*[[:File:Changing_Wireless_Channels_on_SmartRG_SR505N.pdf|SmartRG SR505N Changing Wi-Fi Channels]]
*[[Dynamic DNS]]
*[[Port forwarding#Port_forwarding_on_SmartRG_Modems|Port forwarding with the SmartRG SR505N]]

[[Category:DSL]]
[[Category:Modems]]

SmartRG SR505N Configuration

2022-08-25T19:14:09Z

Xx176: /* Firmware */ updated firmware version

<div class="ncfrightbox w-25"> {{Template:SmartRG SR505n}} </div>
=Preparation=
Updated: 2020-09-08

'''Recommended Firmware Version: 2.6.2.6. Please see the Firmware section below for more details.'''

The SmartRG SR505n modem router supports both ADSL mode and VDSL mode. Provided it is configured correctly, it can be switched between ADSL and VDSL plans without the owner having to buy a new modem or even re-configure your existing one.
* Note: Fees for changing plans may still apply. Consult: [[DSL Rates]]

Before you start configuring the SmartRG SR505n, there are 4 things to check:
# '''Firmware Check:''' Check if you're using older [[SmartRG SR505N Configuration#Firmware|firmware and upgrade]] to the recommended firmware version. If you're unable to access the internet to request newer firmware, note that the screenshots shown and steps outlined may not align with what you see. Contact the [http://mailto:support@ncf.ca support@ncf.ca] for assistance if you run into problems.
# '''Factory Settings and Standard Configuration:''' These instructions assume you're configuring SmartRG SR505n modem out of the box or after a factory reset. If the modem is not new, it is recommended to reset the modem to the factory defaults '''by holding down the reset button with a paper clip for ~10 seconds.'''
#* Also, these settings are our recommendations for most NCF members. To learn more about making custom changes to your particular modem, consult the [[Modem Manuals|manual]].
#'''Modem Installation - Configure over Ethernet:''' Consult the [https://www.ncf.ca/ncf/support/w/images/f/f8/Modem_Info_Pages_-_SmartRG_505n_v1.0.pdf SmartRG SR505N modem instruction sheet] (page 1) on how to set up the modem and connect to it over ethernet. ''We do not recommend configuring your modem over a Wi-Fi connection.''
#'''Configurations Methods:''' The 2 main ways of configuring the SmartRG SR505n modem:
#* Using a custom configuration File: You can request an NCF custom configuration file for your NCF DSL connection from [mailto:support@ncf.ca support@ncf.ca] (available to NCF members only)
#* Manually following configuration steps.
# '''Configuration Options:'''
#* [[#Configure for Routed Operation with WiFi|Routed Operation with WiFi]] - Standard configuration for most members with SmartRG SR505n serving as both modem and Wi-Fi router
#* [[#Configure_for_Routed_Operation_with_separate_WiFi_Router|Routed Operation with separate WiFi Router]] - Recommended configuration for members with their own Wi-Fi router. The modem will make the PPPoE authentication and both devices will negotiate DHCP
#* [[#Bridge Operation|Bridged Operation with separate WiFi Router]] - '''(Advanced)''' for members with their own routers and are knowledgeable about managing it themselves. The router with handle both authentication and DHCP.

=Using Custom Configuration File=
{{Template:Back_to_the_Top}}
Your SmartRG modem can be configured for Routed or Bridged Operation by a custom configuration file. The custom configuration will include parameters specific to your NCF account.

1. Request a custom configuration file from [Mailto:support@ncf.ca support@ncf.ca] and save it at a location you will remember.
== Log into Modem Web Interface ==
{{Template:Back_to_the_Top}}
2. Enter http://192.168.1.1 info the address bar at in your web browser. Click on '''Manage Gateway (advanced)''' and login with username: '''admin''' and password: '''admin''' (if your modem has been properly reset. If not try your '''NCF DSL password''').
[[File:SR505n-Login Page.png|alt=SmartRG SR505n Login Page|none|thumb|540x540px|SmartRG SR505n Login Page]]

== Uploading the File ==
{{Template:Back_to_the_Top}}
3. Go to the '''Management''' Menu link, and then click on the '''Settings''' sub-menu link and then on the '''Update'''.
* Click on the '''Browse''' link (in the Update Running Broadband Router Settings section) and navigate to the custom configuration file you saved.
* Click on '''Update Running Settings'''.
[[File:SR505n-Settings-Update.png|alt=SR505n-Settings-Update- Running Settings|none|thumb|916x916px|SR505n-Settings-Update-Running Settings]]
4. Once the file upload begins, it can take 2 to 5 minutes to be completed and for your modem to be fully connected online. Resist the urge to make changes to the modem's configuration during this time.
[[File:SR505n-Update.png|alt=SR505n-Update- Upload in progress|none|thumb|724x724px|SR505n-Update- Upload in progress]]

=Routed Operation with Wi-Fi=
{{Template:Back_to_the_Top}}
{{Template:SmartRG Config Options}}

== Checklist ==
{{Template:Back_to_the_Top}}

{| class="wikitable mw-collapsible"
|+Steps to Configure SR505N for Routed Operation
!
!Steps
!Menu Navigation
!Parameters
|-
|2
|[[#Log into Modem Web Interface|Log into Modem]]
|<nowiki>http://192.168.1.1</nowiki>

'''→ Manage Gateway (Advanced)'''
|User Name: '''admin'''

Password: '''admin'''
|-
|3
|[[#WAN Cleanup|WAN Cleanup]]
|'''Advanced Setup'''
'''→ WAN Service'''
|Remove '''ppp0.1''' from '''WAN''' Service Table
|-
|4
|[[#Enable ADSL Interface|Enable ADSL]]
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ ATM Interface'''
|Add ATM: vpi:'''0''' vci:'''35'''
DSL Latency: '''FAST''' and '''INTERLEAVED'''
|-
|5
|[[#Enable VDSL Interface|Enable VDSL]]
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ PTM Interface'''
|Remove '''ptm0''' with '''Path0'''
Add PTM:
DSL Latency: '''FAST''' and '''INTERLEAVED'''
|-
|6
|[[#Configure ADSL Interface|Configure ADSL]]
|'''Advanced Setup'''
'''→ WAN Service'''
|Add '''atm0/(4_0_35)''' PPPoE (pppoe_4_0_35)
* Network Protocol Selection: '''IPv4 and IPv6 (Dual Stack)'''

* PPPoE username: your DSL username

* PPPoE password: your DSL password

* Enable '''Firewall'''

* Enable '''NAT'''

* Disable '''SIP'''
|-
|7
|[[#Configure VDSL Interface|Configure VDSL]]
|'''Advanced Setup'''
'''→ WAN Service'''
|Add '''ptm0/(4_1_1)''' PPPoE(pppoe_4_1_1.35)
* 802.1P Priority:'''1'''

* 802.1Q VLAN:'''35'''

* Network Protocol Selection: '''IPv4 and IPv6 (Dual Stack)'''

* PPPoE username: your DSL username

* PPPoE password: your DSL password

* Enable '''Firewall'''

* Enable '''NAT'''

* Disable '''SIP'''
|-
|8
|[[#UPnP|UPnP]]
|'''Advanced Setup'''
'''→ UPnP'''
|Disable '''uPnP'''
|-
|9
|[[SmartRG SR505N Configuration#WiFi Name|WiFi Name]]
|'''Wireless'''
|SSID (Wi-Fi Name) to format '''NCF_0000'''
|-
|10
|[[#WiFi Security|WiFi Security]]
|'''Wireless'''
'''→ Security'''
|
* Disable '''WPS'''
* Network Authentication to '''WPA2-PSK'''
* WPA Passphrase : your DSL password
* WPA Encryption : '''AES'''
|-
|11
|[[SmartRG SR505N Configuration#Admin Password|Admin Password]]
|'''Management'''
'''→ Access Controls'''

'''→ Passwords'''
|
* Username: '''admin'''

* Old Password: admin (or whatever you set it to)
* New Password: your DSL password
|-
|12
|[[#Disable Support|Disable Support]]
|'''Management'''
'''→ Access Controls'''

'''→ Accounts'''

|'''Delete/Modify Account'''
* Select '''Support''' role

* '''Disable'''
* '''Update''' (at bottom)
|-
|13
|[[#Remote Access|Remote Access]]
|'''Management'''

'''→ Management Server'''
|
* TR-069 Client: '''Disable'''
* ACS URL: '''https://acs.ncf.ca'''
|-
|14
|[[#System Log|System Log]]
|'''Management'''

'''→ System Log'''
|Configure System Log
* System Log:'''Enable'''
* Log Level: '''Debugging'''
* Display Level: '''Error'''
* Mode: '''Local'''
|-
|15
|[[#Internet Time|Internet Time]]
|'''Management'''

'''→ Internet Time'''
|
* First NTP time server: '''Other :''' '''time.nrc.ca'''
|-
|16
|[[#Backup Settings|Backup Settings]]
|'''Management'''

'''→ Settings'''

'''→ Backup'''
|
* '''Backup''' '''Running Settings'''
* Save backup file to computer
|}

== Log into Modem Web Interface ==
{{Template:Back_to_the_Top}}
1. Enter http://192.168.1.1 info the address bar at in your web browser. Click on '''Manage Gateway (advanced)''' and login with username: '''admin''' and password: '''admin''' (if your modem has been properly reset. If not try your '''NCF DSL password''').
[[File:SR505n-Login Page.png|alt=SmartRG SR505n Login Page|none|thumb|540x540px|SmartRG SR505n Login Page]]

== WAN Cleanup ==
{{Template:Back_to_the_Top}}
2. Click on the '''Advanced Setup''' menu, then on the '''WAN Service''' sub-menu. Select the '''Remove''' checkbox on the '''ppp0.1''' interface listed on '''WAN Service Setup''' table and click '''Remove''' at the bottom of the page.
[[File:SR505n-WAN-remove.png|alt=Remove SR505n Default WAN Service|none|thumb|679x679px|Remove SR505n Default WAN Service]]

== Enable ADSL Interface ==
{{Template:Back_to_the_Top}}
3. Under the '''Advanced Setup''' menu, click on the '''Layer2 Interface''' and then '''ATM Interface'''. Click '''Add''' and proceed
[[File:SR505n-ATM-add.png|alt=SR505n ATM add page|none|thumb|682x682px|SR505n ATM add page]]
4. On the '''ATM PVC Configuration''' page, select the following:
* '''VPI:0''' and '''VPI:35'''
* '''DSL Latency''': Select both
** '''Path0(fast)'''
** '''Path1(interleaved)'''
* '''Apply/Save'''
[[File:SR505n-ATM-config.png|alt=SR505n Configure ATM interface|none|thumb|591x591px|SR505n Configure ATM interface]]
5. Confirm you have configured the ADSL (ATM) interface correctly with the image below:
[[File:SR505n-ATM-confirm.png|alt=SR505n confirm ATM configuration|none|thumb|695x695px|SR505n confirm ADSL (ATM) Interface Setup]]

== Enable VDSL Interface ==
{{Template:Back_to_the_Top}}
6. Under the '''Advanced Setup''' menu, click on the '''Layer2 Interface''' and then '''PTM Interface'''. Select the '''Remove''' checkbox on the '''ptm0''' interface and click '''Remove'''.
[[File:SR505n-PTM-remove.png|alt=SR505n - Remove FAST only PTM interface|none|thumb|575x575px|SR505n - Remove FAST only PTM interface]]
7. Still on the '''DSL PTM Interface Configuration Page''', Click '''Add''' and proceed.
[[File:SR505n-PTM-add.png|alt=SR505n- add new PTM interface|none|thumb|581x581px|SR505n- add new PTM interface]]
8. On the '''PTM Configuration''' page, select the following:
* '''DSL Latency''': Select both
** '''Path0(fast)'''
** '''Path1(interleaved)'''
* '''Apply/Save'''
[[File:SR505n-PTM-config.png|alt=SR505n- Configure new PTM interface|none|thumb|579x579px|SR505n- Configure new PTM interface]]
9. Confirm you have configured the VDSL (PTM) interface correctly with the image below:
[[File:SR505n-PTM-confirm.png|alt=SR505n - Confirm VDSL (PTM) Interface Setup|none|thumb|577x577px|SR505n - Confirm VDSL (PTM) Interface Setup]]

==Configure ADSL Interface==
{{Template:Back_to_the_Top}}
10. From '''Advanced Setup''', click on '''WAN Service''' and then click on '''Add''' to proceed.
[[File:SR505n-WAN-ADSL-add.png|alt=SR505n- Add WAN(PPPoE) ADSL configuration|none|thumb|617x617px|SR505n- Add WAN(PPPoE) ADSL configuration]]
11. On the '''WAN Service Interface Configuration''' page, select '''atm0/(4_0_35)''' from the drop-down menu and click '''Next'''.
[[File:SR505n-WAN-ADSL2-atm.png|alt=SR505n- Mapping atm0 to WAN(PPPoE) ADSL configuration|none|thumb|513x513px|SR505n- Mapping atm0 to WAN ADSL configuration]]
12. On the '''WAN Service Configuration''' page, ensure the following:
* '''PPP over Ethernet (PPPoE)''' is the active WAN service type chosen,
* Ensure Service Description shows as '''pppoe_4_0_35''',
* '''Network Protocol Selection''' is set to '''IPv4&IPv6(Dual Stack),''' and click '''Next'''
[[File:SR505n-WAN-ADSL3-ServiceType IP.png|alt=SR505n- PPPoE WAN Service Type and IP Protocol|none|thumb|507x507px|SR505n- PPPoE WAN Service Type and IP Protocol]]
13. On the '''PPP Username and Password''' page, enter your DSL username (format xx000@ncf.ca) and your DSL password into the '''PPP Username''' and '''PPP Password''' fields respectively. Scroll down the page...
[[File:SR505n-WAN-ADSL4-PPPoE.png|alt=SR505n- Enter PPPoE/DSL credentials for WAN-ADSL|none|thumb|650x650px|SR505n- Enter PPPoE/DSL credentials for WAN-ADSL]]
14. Ensure '''Enable Firewall''', '''Enable NAT''' are checked.
* Ensure '''Enable SIP''' is not checked. '''Note on SIP:''' Although we've found that most most VOIP providers prefer to have SIP disabled on modem/routers, your VOIP provider may require this feature. If you're encountering VOIP issues, confirm this setting preference with your VOIP provider.

* Scroll to the bottom of the page and click '''Next'''
[[File:SR505n-WAN-ADSL5-firewall NAT.png|alt=SR505n- Enable Firewall and NAT on WAN-ADSL|none|thumb|652x652px|SR505n- Enable Firewall and NAT on WAN-ADSL]]
15. Click on '''Next''' twice on the '''Routing - Default Gateway''' and '''DNS Server Configuration''' pages to skip to the '''WAN Setup - Summary''' page.
* Verify that the summary information you see matches the table below,
* Click on '''Apply/Save'''
[[File:SR505n-WAN-ADSL6-confirm.png|alt=SR505n- Summary Settings for WAN-ADSL|none|thumb|684x684px|SR505n- Summary Settings for WAN-ADSL]]

==Configure VDSL Interface==
{{Template:Back_to_the_Top}}
16. Back on the '''WAN Service''' page, click on '''Add''' to proceed.
[[File:SR505n-WAN-VDSL-add.png|alt=SR505n- Add WAN(PPPoE) VDSL configuration|none|thumb|655x655px|SR505n- Add WAN(PPPoE) VDSL configuration]]
17. On the '''WAN Service Interface Configuration''' page, select '''ptm0/(4_1_1)''' from the drop-down menu and click '''Next'''.
[[File:SR505n-WAN-VDSL2-ptm.png|alt=SR505n- Mapping ptm0 to WAN(PPPoE) VDSL configuration|none|thumb|384x384px|SR505n- Mapping ptm0 to WAN VDSL configuration]]
18. On the '''WAN Service Configuration''' page, ensure the following:
* '''PPP over Ethernet (PPPoE)''' is the active WAN service type chosen,
* Ensure Service Description shows as '''pppoe_4_1_1''',
* '''802.1P Priority''' is set to '''1'''
* '''802.1Q VLAN ID''' is set to '''35'''
* Network Protocol Selection is set to '''IPv4&IPv6(Dual Stack)''', and click '''Next'''
[[File:SR505n-WAN-VDSL3-ServiceType VLAN IP.png|alt=SR505n- PPPoE WAN Service Type, Priority, VLAN ID and IP Protocol|none|thumb|437x437px|SR505n- PPPoE WAN Service Type, Priority, VLAN ID and IP Protocol]]

19. On the '''PPP Username and Password''' page, enter your DSL username (format xx000@ncf.ca) and your DSL password into the PPP Username and PPP Password fields respectively. Scroll down the page...
[[File:SR505n-WAN-VDSL4-PPPoE.png|alt=SR505n- Enter PPPoE/DSL credentials for WAN-VDSL|none|thumb|725x725px|SR505n- Enter PPPoE/DSL credentials for WAN-VDSL]]
20. Ensure '''Enable Firewall''', '''Enable NAT''' are checked.
* Ensure '''Enable SIP''' is not checked. '''Note on SIP:''' Although we've found that most most VOIP providers prefer to have SIP disabled on modem/routers, your VOIP provider may require this feature. If you're encountering VOIP issues, confirm this setting preference with your VOIP provider.

* Scroll to the bottom of the page and click '''Next'''
[[File:SR505n-WAN-ADSL5-firewall NAT.png|alt=SR505n- Enable Firewall and NAT on WAN-VDSL|none|thumb|582x582px|SR505n- Enable Firewall and NAT on WAN-VDSL]]
21. Click on Next twice on the '''Routing - Default Gateway''' and '''DNS Server Configuration''' pages to skip to the '''WAN Setup - Summary''' page.
* Verify that the summary information you see matches the table below,
* Click on '''Apply/Save'''.
[[File:SR505n-WAN-VDSL6-confirm.png|alt=SR505n- Summary Settings for WAN-VDSL|none|thumb|510x510px|SR505n- Summary Settings for WAN-VDSL]]
22. Confirm that the table on the '''Wide Area Network (WAN) Service Setup''' page match the image below and proceed.
[[File:SR505n-WAN-confirm.png|alt=SR505n- Confirmation WAN Service Setup Table|none|thumb|859x859px|SR505n- Confirmation WAN Service Setup Table]]

== UPnP ==
UPnP allows devices on your network to automatically forward ports so they can be accessed from the Internet. While UPnP is convenient, we recommend turning it off for security reasons.
{{Template:Back_to_the_Top}}23. From the '''Advanced Setup''' on the left, then Select '''UPnP'''. On the '''UPnP Configuration''' page,
* Uncheck the '''Enable UPnP''' box,
* Save the changes with '''Apply/Save'''
[[File:SR505n-Secure-UPnP.png|alt=SR505n-Secure- Disable UPnP|none|thumb|485x485px|SR505n-Secure- Disable UPnP]]

== Wi-Fi Name==
{{Template:Back_to_the_Top}}
24. Click and on '''Wireless''' menu link. From the Wireless - - Basic Page...
* Set the '''SSID''' is set to NCF_0000 (NCF uses the last 4 digits of the modem's serial number).
'''Note:''' We recommend that you not use your name or address as this information is broadcast and other people in your area will be able to associate the signal with which home it is coming from.
* Click on '''Apply/Save''' at the bottom.
[[File:SR505n-WiFi.png|alt=SR505n-WiFi SSID Setup|none|thumb|631x631px|SR505n-WiFi SSID Setup]]
== Wi-Fi Security==
{{Template:Back_to_the_Top}}25.Click on the '''Security''' link, under the '''Wireless''' Menu option.
* Set the '''Network Authentication''' to '''WPA2-PSK'''
* Set the '''WPA passphrase''' to be your DSL-Password
* Set the '''WPA Ecryption''' to '''AES'''
* Click '''Apply/save'''.
[[File:SR505n-WiFi-Security.png|alt=SR505n-WiFi-Security Settings|none|thumb|632x632px|SR505n-WiFi-Security Settings]]

==Admin Password==
{{Template:Back_to_the_Top}}
26. Click on '''Management''' on the left. Then click on '''Access Control''' to reveal a sub-menu and then click on '''Passwords'''.
* Enter '''admin''' for the '''User Name'''
* Enter '''admin''' for the '''Old Password'''
* Enter your DSL-Password or another strong password as the '''New Password'''.
* Enter it once and again below to confirm
* Save the changes with '''Apply/Save'''
[[File:SR505n-Secure-Admin.png|alt=SR505n-Secure-Admin Password Change|none|thumb|569x569px|SR505n-Secure-Admin Password Change]]
27. On Click on '''Management''' again, a pop-up log-in screen appears, and asks for sign-in. Use the User-ID '''admin''' and the DSL-Password just set.
==Disable Support==
{{Template:Back_to_the_Top}}
28. Click on '''Access Control''' again and then select the '''Accounts''' sub-menu link. Then on the '''User Access Control Settings''' page, click on '''Delete/Modify Account'''.
[[File:SR505n-Secure-Accounts.png|alt=SR505n-Secure-Accounts Page|none|thumb|SR505n-Secure-Accounts Page]]29. On the '''Delete/Edit Account''' page, ensure the selected account is '''support''' and selected '''Disable'''.
* Click '''Update Account''' at the bottom of the page and then click '''Back'''.
[[File:SR505n-Secure-Support.png|alt=SR505n-Secure-Disable Support|none|thumb|461x461px|SR505n-Secure-Disable Support]]
30. Confirm your '''User Access Control Settings''' display as follows
[[File:SR505n-Secure-Accounts-Confirm.png|alt=SR505n-Secure-Accounts- Confirm Support is Disabled|none|thumb|361x361px|SR505n-Secure-Accounts- Confirm Support is Disabled]]

==Remote Access==
{{Template:Back_to_the_Top}}31. Click on '''Management''' and then on '''Management Server'''. On the '''TR-069 Client -- Configuration page''', perform the following changes:
* Set to '''TR-069 Client''' to '''Disable,'''
* Change the '''ACS URL''' to '''https://acs.ncf.ca<nowiki/>,'''
* Uncheck '''Connection Request Authentication''', and
* '''Apply/Save'''
[[File:SR505n-Secure-RemoteAccess.png|alt=SR505n-Secure- Disable Remote Access|none|thumb|645x645px|SR505n-Secure- Disable Remote Access]]

==System Log==
{{Template:Back_to_the_Top}}32. Click on '''Management''' and on '''System Log'''.
[[File:SR505n-SystemLog.png|alt=SR505n- System Log|none|thumb|644x644px|SR505n- System Log]]
33. Ensure the following settings:
* '''Log''' is '''Enable'''
* '''Log Level''' is '''Debugging'''
* '''Display Level''' is '''Error'''
* '''Mode''' is '''Local'''
* Click '''Apply/Save'''
[[File:SR505n-SystemLog-Config.png|alt=SR505n- System Log Configuration|none|thumb|646x646px|SR505n- System Log Configuration]]

==Internet Time==
{{Template:Back_to_the_Top}}34. Click on '''Management''' and on '''Internet Time'''. Make the follow changes:
* Set '''First NTP time server''' to '''Other''' and input the url '''time.nrc.ca''' in the adjacent textbox.
* Click '''Apply/Save'''
[[File:SR505n-InternetTime.png|alt=SR505n-InternetTime|none|thumb|564x564px|SR505n-InternetTime]]

==Backup Settings==
{{Template:Back_to_the_Top}}35. Finally, back up your settings in case your modem is accidentally reset or if you need to return this configuration.
* Click on '''Management''' and then '''Settings''' and then '''Backup'''.
* Then click on '''Backup Running Settings'''
* Save the back up file to a location you will remember. We recommend including the date and your account ID in the name of the file.
[[File:SR505n-Settings-Backup.png|alt=SR505n-Settings-Backup|none|thumb|640x640px|SR505n-Settings-Backup]]

= Routed Operation with separate Wi-Fi Router=
{{Template:Back_to_the_Top}}
{{Template:SmartRG Config Options}}

==Configure your modem for Routed Operation==
If you have a router, we recommend the following configuration steps:

1. Follow the configuration steps outline for [[#Routed_Operation_with_WiFi|Routed Operation with WiFi]] and make the following changes:
* Under '''Wireless''', Uncheck the '''Enable Wireless''' Option,
* Click '''Apply/Save'''[[File:SR505n-Wireless-Disabled.png|alt=SR505n-Wireless-Disabled|none|thumb|560x560px|SR505n-Wireless-Disabled]]

==Router Configuration==
2. On your router, set the Connection Mode or Type to '''Automatic IP, Automatic DHCP or Dynamic IP mode'''.

= Bridge Operation=
{{Template:Back_to_the_Top}}
{{Template:SmartRG Config Options}}

If you prefer your own external router rather than the one built into your SmartRG unit, we recommend [[#Routed Operation with separate WiFi Router|routed operation with a separate WiFi Router]]. However if you have networking expertise and are confident using the modem in bridge mode then take note of the following before configuring your SmartRG for Bridged operation:
# Once you complete configuring your SmartRG modem for Bridged operation and disconnect from the modem, the Modem's Web Interface will become inaccessible with Auto DHCP settings on your computer. We recommend:
#* '''Backup Settings:''' It is particularly important to backup the '''Running Settings''' on your modem before and after you configure it.
#* '''Manual IP''': Setting a static IPv4 address on your computer, with the gateway IP set to http://192.168.1.1 to regain access to the modem
#* '''Reset the modem:''' If you need to reset the modem, insert a paper-clip in the '''Reset''' hole on the back. Hold for 10 seconds to reset.
#If you set up the modem for Bridge operation, then your router will need to be configured in PPPoE mode with your DSL username and password.

== Checklist ==
{{Template:Back_to_the_Top}}

{| class="wikitable mw-collapsible"
|+Steps to Configure SR505N for Bridge Operation
!
!Steps
!Menu Navigation
!Parameters
|-
|1
|[[#Log into Modem Web Interface|Log into Modem]]
|<nowiki>http://192.168.1.1</nowiki>

'''→ Manage Gateway (Advanced)'''
|User Name: '''admin'''

Password: '''admin'''
|-
|2
|[[#WAN Cleanup|WAN Cleanup]]
|'''Advanced Setup'''
'''→ WAN Service'''
|Remove '''ppp0.1''' from '''WAN''' Service Table
|-
|3
|[[#Enable ADSL Interface|Enable ADSL]]
|'''Advanced Setup'''
'''→ Layer2 Interface'''

'''→ ATM Interface'''
|Add ATM: vpi:'''0''' vci:'''35'''
DSL Latency: '''FAST''' and '''INTERLEAVED'''
|-
|4
|[[#Enable VDSL Interface|Enable VDSL]]
|'''Advanced Setup'''
'''→ Layers2 Interface'''

'''→ PTM Interface'''
|Remove '''ptm0''' with '''Path0'''
Add PTM: DSL Latency: '''FAST''' and '''INTERLEAVED'''
|-
|6
|Configure ADSL
|'''Advanced Setup'''
'''→ WAN Service'''
|Add '''atm0/(4_0_35)''' Bridge (br_4_0_35)
|-
|7
|Configure VDSL
|'''Advanced Setup'''
'''→ WAN Service'''
|Add '''ptm0/(4_1_1)''' Bridge(br_4_1_1.35)
* 802.1P Priority:'''1'''

* 802.1Q VLAN:'''35'''
|-
|9
|WiFi
|'''Wireless'''
|Disable Wireless
|-
|11
|[[SmartRG SR505N Configuration#Admin Password|Admin Password]]
|'''Management'''
'''→ Access Controls'''

'''→ Passwords'''
|
* Username: '''admin'''

* Old Password: admin (or whatever you set it to)
* New Password: your DSL password
|-
|12
|[[#Disable Support|Disable Support]]
|'''Management'''
'''→ Accounts'''

'''→ Access Controls'''
|'''Delete/Modify Account'''
* Select '''Support''' role

* '''Disable'''
* '''Update''' (at bottom)
|-
|13
|[[#Remote Access|Remote Access]]
|'''Management'''

'''→ Management Server'''
|
* TR-069 Client: '''Disable'''
* ACS URL: '''https://acs.ncf.ca'''
|-
|14
|[[#System Log|System Log]]
|'''Management'''

'''→ System Log'''
|Configure System Log
* System Log:'''Enable'''
* Log Level: '''Debugging'''
* Display Level: '''Error'''
* Mode: '''Local'''
|-
|16
|[[#Backup Settings|Backup Settings]]
|'''Management'''

'''→ Settings'''

'''→ Backup'''
|
* '''Backup''' '''Running Settings'''
* Save backup file to computer
|}

=Firmware=
{{Template:Back_to_the_Top}}

{{Template:Firmware Caution}}

The current firmware available to the NCF Office is '''2.6.2.8'''.

You can verify your firmware by checking the software version on the Device Info page. '''⚠Caution: Modems with firmware older than version 2.5.0.14 must be first upgraded to version 2.5.0.14 before upgrading to version 2.6.2.8. Failure to do so may cause functionality problems which will not be covered by the manufacturer's warranty.'''
[[File:SR505n-firmware-version.png|alt=SmartRG SR505n Firmware version check on Device Info Page|none|thumb|566x566px|SmartRG SR505n Firmware version check on Device Info Page]]
To request firmware, email [[mailto:support@ncf.ca support@ncf.ca]]. To install this new firmware onto your modem perform the following steps:

# Download the firmware file and save it to a location on your computer that you can find easily.
# Open a web browser and go to the address http://192.168.1.1
# Select '''Manage Gateway (Advanced)''' and log in (by default the username is admin and password is your dsl password as shown in [[#Getting_Started|Getting Started]] above)
# Click on '''Management''' → '''Update Software'''
# Click on '''Browse'''
# Upload the firmware file that you downloaded in step 1.
# Click '''Update Software'''
[[File:SR505n-firmware-update.png|alt=SR505n firmware update|none|thumb|579x579px|SR505n firmware update]]
'''Note:''' the modem will reboot once the new firmware has been uploaded. This process may take up to 15 minutes to resync (DSL light returns to solid green) and reconnect (the internet light starts blinking again).

=See Also=
{{Template:Back_to_the_Top}}
*[[Modem Configuration]] - for a complete list of instructions for all NCF modems
*[[Modem Lights#SmartRG|About SmartRG modem lights]]
*[http://www.ncf.ca/ncf/dsl/modem/SmartRG_3xx-5xx_Gateway_User_Manual.pdf SmartRG SR505N modem manual]
*[https://www.ncf.ca/ncf/support/w/images/8/86/About_Your_SmartRG_SR505n.pdf About Your SmartRG SR505n]
*[[Changing WiFi Channels on SmartRG modems]]
*[[Dynamic DNS]]
*[[Port forwarding#Port_forwarding_on_SmartRG_Modems|Port forwarding with the SmartRG SR505N]]

[[Category:DSL]]
[[Category:Modems]]

SmartRG SR516ac Firmware

2022-08-25T19:12:46Z

Xx176: Updated firmware version

<div class="ncfrightbox w-25"> {{Template:SmartRG SR516ac}} </div>

'''Recommended Firmware Version: 2.6.2.8'''

{{Firmware Caution}}

You can verify your firmware by checking the software version on the Device Info page.
[[File:SR516ac-firmware-version.png|alt=SmartRG SR516ac Firmware version check on Device Info Page|none|frame|SmartRG SR516ac Firmware version check on Device Info Page]]

To request a copy of this firmware email [mailto:support@ncf.ca support@ncf.ca]. To install this new firmware onto your modem perform the following steps:

# Download the firmware file and save it to a location on your computer that you can find easily.
# Open a web browser and go to the address http://192.168.1.1
# Select '''Manage Gateway (Advanced)''' and log in (by default the username is admin and password admin if on factory setting or your DSL password)
# Click on '''Management''' → '''Update Software'''
# Click on '''Browse'''
# Upload the firmware file that you downloaded in step 1.
# Click '''Update Software'''
[[File:SR506n-firmware-update.png|alt=SR506n firmware update|none|thumb|579x579px|SmartRG firmware update]]
'''Note:''' the modem will reboot once the new firmware has been uploaded. This process may take up to 15 minutes to resync (DSL light returns to solid green) and reconnect (the internet light starts blinking again).

=See Also=
{{Template:Back_to_the_Top}}
*[[Modem Configuration]] - Instructions for all NCF modems
*[[Modem Lights#SmartRG|About SmartRG modem lights]]
*[[:File:Changing_Wireless_Channels_on_SmartRG_SR505N.pdf|SmartRG SR505N Changing Wi-Fi Channels]]
*[[Dynamic DNS]]
*[[Port forwarding#Port_forwarding_on_SmartRG_Modems|Port forwarding with the SmartRG SR505N]]

[[Category:DSL]]
[[Category:Modems]]

Firmware

2022-07-22T18:00:53Z

Xx176:

<div class="ncfrightbox"> {{Template:Modem Links}} </div>
'''Firmware''' is operating system software that is used to run a piece of hardware. This page will discuss firmware used in the DSL modems that NCF sells.

'''<span style="color: red"><big>Note: We only supply SmartRG firmware updates to NCF DSL members! If you do not get DSL service from NCF please reach out to your ISP.</big></span>'''

=Vulnerabilities=
Like any computer operating system, router and modem firmware may have vulnerabilities that can be exploited by malware. In February 2014 Linksys and Asus routers [http://www.bbc.co.uk/news/technology-26287517 were found to be subject to malware attacks] that allowed remote control of the router with the aim of collecting banking information. The vulnerabilities were later corrected by the router manufacturers though firmware updates. This does illustrate why it is important to ensure that your modem and router firmware is kept up to date and if new versions are released by the manufacturer to install them where possible. Whether updates are available will be indicated by the manufacturer on the product page for the particular model on the manufacturer's website.

=SmartRG Firmware Updates=

*[[SmartRG SR516ac Firmware|SmartRG SR516ac Firmware Upgrades]]
*[[SmartRG SR506n Firmware|SmartRG SR506n Firmware Upgrades]]
*[[SmartRG SR505N Configuration#Firmware|SmartRG SR505n Firmware Upgrades]]
'''*** Please note we do not supply SmartRG firmware updates to non-NCF members! Contact your own ISP ***'''

=TP-Link Firmware Upgrades=
[[File:TP-Link 8901G firmware upgrade.png|thumb|right|Firmware upgrade on a TP-Link 8901G modem (the 8816 and 8951ND firmware upgrade pages are identical)]]
[[File:TP-Link 8950 Firmware Upgrade.JPG|thumb|right|Firmware upgrade on a TP-Link 8950ND modem]]
Unlike SpeedTouch modems, upgrading the firmware is relatively easy on TP-Link modems, provided that you are comfortable downloading and installing files and then resetting your modem to factory settings and reprogramming it yourself.

'''Caution:''' Firmware upgrades always carry the risk that if they do not install correctly then the modem will cease to function. If your modem is working fine, there is no need to do a firmware upgrade unless there is some new feature, such as a security update or bug fix, that you want. Most firmware updates are intended to fix a specific issue that a manufacturer has identified. There is always small risk that a new firmware update can introduce issues that did not exist before.

If you are unsure how to accomplish an upgrade and modem reprogram after reading this section then it is recommended that you do not carry out a firmware upgrade. Most firmware upgrades are just minor updates and the modem will keep working without updating. The TP-Link firmware webpage for each model details what each upgrade includes.

Here are general instructions for firmware upgrades all TP-Link modems:

#Check the [http://www.tp-link.com TP-Link website] to see if your model has a firmware upgrade available:
##[http://www.tp-link.com/ca/products/details/?model=TD-8816#down TP-Link 8816]
##[http://www.tp-link.com/en/products/details/?model=TD-W8951ND#down TP-Link 8951ND]
##[http://www.tp-link.com/en/download/TD-W9970.html#Firmware TP-Link W9970]
#If there is a new upgrade then download the Zip file and extract the contents to your computer.
#Sign into your [[Modem Web Interface]].
#Unplug the modem from the phone wall jack during this process.
#Navigate to the firmware page (On the TP-Link 8951ND, 8901G and 8816 modems it is at ''Maintenance''→''Firmware'', on the 8950ND it is at ''Management''→''Update Firmware'')
#Use the browse buttons to locate the firmware .bin file and .rom file (if applicable to your model).
#Click upgrade.
#The modem will upgrade the firmware and reboot itself.
#In most cases the modem will need a reset to factory defaults and then be reprogrammed with your connection credentials to connect and operate correctly. See [[Modem Configuration]] for details on how to do this for each model.
#Once complete, plug the modem back into the phone wall jack. If it does not find the internet service by itself then you may need to reboot the modem to enable it to connect.

=SpeedTouch Firmware Upgrades=
The firmware on the Alcatel/Thomson/Technicolor SpeedTouch series of modems can be upgraded, although it is a complex process to do so. SpeedTouch firmware can only be upgraded within the same version, due to hardware driver compatibility. For instance a ST585v6 can only accept version 6 firmware and not version 7 or 8.

Because most SpeedTouch firmware changes incorporate only minor updates of a non-critical nature, most average NCF members will gain no advantage in upgrading the firmware on most modem versions. Firmware upgrades do carry the risk of disabling the DSL modem if they are not done right, so for this reason they are not recommended by NCF.

Advanced users who wish to upgrade their own SpeedTouch firmware should download the new firmware and instructions. Note that firmware can only be upgraded using a Windows PC, as firmware upgrades are all ".exe" files and thus cannot be upgraded from Mac, Linux, BSD or Unix computers, unless they can run Windows in a virtual machine or similar environment.

*'''NOTE''': Firmware upgrades done are at your own risk as, if they are not completed correctly, they may disable your modem.

=See Also=
*[[CERT-announced vulnerability of TP-Link modem/router]]
*[[Port forwarding]]

[[Category:DSL]]
[[Category:Modems]]
[[Category:Privacy and Security]]

Firmware

2022-07-22T18:00:31Z

Xx176:

<div class="ncfrightbox"> {{Template:Modem Links}} </div>
'''Firmware''' is operating system software that is used to run a piece of hardware. This page will discuss firmware used in the DSL modems that NCF sells.

'''<span style="color: red"><big>Note: We only supply SmartRG firmware updates to DSL NCF members! If you do not get DSL service from NCF please reach out to your ISP.</big></span>'''

=Vulnerabilities=
Like any computer operating system, router and modem firmware may have vulnerabilities that can be exploited by malware. In February 2014 Linksys and Asus routers [http://www.bbc.co.uk/news/technology-26287517 were found to be subject to malware attacks] that allowed remote control of the router with the aim of collecting banking information. The vulnerabilities were later corrected by the router manufacturers though firmware updates. This does illustrate why it is important to ensure that your modem and router firmware is kept up to date and if new versions are released by the manufacturer to install them where possible. Whether updates are available will be indicated by the manufacturer on the product page for the particular model on the manufacturer's website.

=SmartRG Firmware Updates=

*[[SmartRG SR516ac Firmware|SmartRG SR516ac Firmware Upgrades]]
*[[SmartRG SR506n Firmware|SmartRG SR506n Firmware Upgrades]]
*[[SmartRG SR505N Configuration#Firmware|SmartRG SR505n Firmware Upgrades]]
'''*** Please note we do not supply SmartRG firmware updates to non-NCF members! Contact your own ISP ***'''

=TP-Link Firmware Upgrades=
[[File:TP-Link 8901G firmware upgrade.png|thumb|right|Firmware upgrade on a TP-Link 8901G modem (the 8816 and 8951ND firmware upgrade pages are identical)]]
[[File:TP-Link 8950 Firmware Upgrade.JPG|thumb|right|Firmware upgrade on a TP-Link 8950ND modem]]
Unlike SpeedTouch modems, upgrading the firmware is relatively easy on TP-Link modems, provided that you are comfortable downloading and installing files and then resetting your modem to factory settings and reprogramming it yourself.

'''Caution:''' Firmware upgrades always carry the risk that if they do not install correctly then the modem will cease to function. If your modem is working fine, there is no need to do a firmware upgrade unless there is some new feature, such as a security update or bug fix, that you want. Most firmware updates are intended to fix a specific issue that a manufacturer has identified. There is always small risk that a new firmware update can introduce issues that did not exist before.

If you are unsure how to accomplish an upgrade and modem reprogram after reading this section then it is recommended that you do not carry out a firmware upgrade. Most firmware upgrades are just minor updates and the modem will keep working without updating. The TP-Link firmware webpage for each model details what each upgrade includes.

Here are general instructions for firmware upgrades all TP-Link modems:

#Check the [http://www.tp-link.com TP-Link website] to see if your model has a firmware upgrade available:
##[http://www.tp-link.com/ca/products/details/?model=TD-8816#down TP-Link 8816]
##[http://www.tp-link.com/en/products/details/?model=TD-W8951ND#down TP-Link 8951ND]
##[http://www.tp-link.com/en/download/TD-W9970.html#Firmware TP-Link W9970]
#If there is a new upgrade then download the Zip file and extract the contents to your computer.
#Sign into your [[Modem Web Interface]].
#Unplug the modem from the phone wall jack during this process.
#Navigate to the firmware page (On the TP-Link 8951ND, 8901G and 8816 modems it is at ''Maintenance''→''Firmware'', on the 8950ND it is at ''Management''→''Update Firmware'')
#Use the browse buttons to locate the firmware .bin file and .rom file (if applicable to your model).
#Click upgrade.
#The modem will upgrade the firmware and reboot itself.
#In most cases the modem will need a reset to factory defaults and then be reprogrammed with your connection credentials to connect and operate correctly. See [[Modem Configuration]] for details on how to do this for each model.
#Once complete, plug the modem back into the phone wall jack. If it does not find the internet service by itself then you may need to reboot the modem to enable it to connect.

=SpeedTouch Firmware Upgrades=
The firmware on the Alcatel/Thomson/Technicolor SpeedTouch series of modems can be upgraded, although it is a complex process to do so. SpeedTouch firmware can only be upgraded within the same version, due to hardware driver compatibility. For instance a ST585v6 can only accept version 6 firmware and not version 7 or 8.

Because most SpeedTouch firmware changes incorporate only minor updates of a non-critical nature, most average NCF members will gain no advantage in upgrading the firmware on most modem versions. Firmware upgrades do carry the risk of disabling the DSL modem if they are not done right, so for this reason they are not recommended by NCF.

Advanced users who wish to upgrade their own SpeedTouch firmware should download the new firmware and instructions. Note that firmware can only be upgraded using a Windows PC, as firmware upgrades are all ".exe" files and thus cannot be upgraded from Mac, Linux, BSD or Unix computers, unless they can run Windows in a virtual machine or similar environment.

*'''NOTE''': Firmware upgrades done are at your own risk as, if they are not completed correctly, they may disable your modem.

=See Also=
*[[CERT-announced vulnerability of TP-Link modem/router]]
*[[Port forwarding]]

[[Category:DSL]]
[[Category:Modems]]
[[Category:Privacy and Security]]

Firmware

2022-07-22T17:58:18Z

Xx176: clarification

<div class="ncfrightbox"> {{Template:Modem Links}} </div>
'''Firmware''' is operating system software that is used to run a piece of hardware. This page will discuss firmware used in the DSL modems that NCF sells.

'''<span style="color: red"><big>Note: We do not supply SmartRG firmware updates to non-DSL NCF members!</big></span>'''

=Vulnerabilities=
Like any computer operating system, router and modem firmware may have vulnerabilities that can be exploited by malware. In February 2014 Linksys and Asus routers [http://www.bbc.co.uk/news/technology-26287517 were found to be subject to malware attacks] that allowed remote control of the router with the aim of collecting banking information. The vulnerabilities were later corrected by the router manufacturers though firmware updates. This does illustrate why it is important to ensure that your modem and router firmware is kept up to date and if new versions are released by the manufacturer to install them where possible. Whether updates are available will be indicated by the manufacturer on the product page for the particular model on the manufacturer's website.

=SmartRG Firmware Updates=

*[[SmartRG SR516ac Firmware|SmartRG SR516ac Firmware Upgrades]]
*[[SmartRG SR506n Firmware|SmartRG SR506n Firmware Upgrades]]
*[[SmartRG SR505N Configuration#Firmware|SmartRG SR505n Firmware Upgrades]]
'''*** Please note we do not supply SmartRG firmware updates to non-NCF members! Contact your own ISP ***'''

=TP-Link Firmware Upgrades=
[[File:TP-Link 8901G firmware upgrade.png|thumb|right|Firmware upgrade on a TP-Link 8901G modem (the 8816 and 8951ND firmware upgrade pages are identical)]]
[[File:TP-Link 8950 Firmware Upgrade.JPG|thumb|right|Firmware upgrade on a TP-Link 8950ND modem]]
Unlike SpeedTouch modems, upgrading the firmware is relatively easy on TP-Link modems, provided that you are comfortable downloading and installing files and then resetting your modem to factory settings and reprogramming it yourself.

'''Caution:''' Firmware upgrades always carry the risk that if they do not install correctly then the modem will cease to function. If your modem is working fine, there is no need to do a firmware upgrade unless there is some new feature, such as a security update or bug fix, that you want. Most firmware updates are intended to fix a specific issue that a manufacturer has identified. There is always small risk that a new firmware update can introduce issues that did not exist before.

If you are unsure how to accomplish an upgrade and modem reprogram after reading this section then it is recommended that you do not carry out a firmware upgrade. Most firmware upgrades are just minor updates and the modem will keep working without updating. The TP-Link firmware webpage for each model details what each upgrade includes.

Here are general instructions for firmware upgrades all TP-Link modems:

#Check the [http://www.tp-link.com TP-Link website] to see if your model has a firmware upgrade available:
##[http://www.tp-link.com/ca/products/details/?model=TD-8816#down TP-Link 8816]
##[http://www.tp-link.com/en/products/details/?model=TD-W8951ND#down TP-Link 8951ND]
##[http://www.tp-link.com/en/download/TD-W9970.html#Firmware TP-Link W9970]
#If there is a new upgrade then download the Zip file and extract the contents to your computer.
#Sign into your [[Modem Web Interface]].
#Unplug the modem from the phone wall jack during this process.
#Navigate to the firmware page (On the TP-Link 8951ND, 8901G and 8816 modems it is at ''Maintenance''→''Firmware'', on the 8950ND it is at ''Management''→''Update Firmware'')
#Use the browse buttons to locate the firmware .bin file and .rom file (if applicable to your model).
#Click upgrade.
#The modem will upgrade the firmware and reboot itself.
#In most cases the modem will need a reset to factory defaults and then be reprogrammed with your connection credentials to connect and operate correctly. See [[Modem Configuration]] for details on how to do this for each model.
#Once complete, plug the modem back into the phone wall jack. If it does not find the internet service by itself then you may need to reboot the modem to enable it to connect.

=SpeedTouch Firmware Upgrades=
The firmware on the Alcatel/Thomson/Technicolor SpeedTouch series of modems can be upgraded, although it is a complex process to do so. SpeedTouch firmware can only be upgraded within the same version, due to hardware driver compatibility. For instance a ST585v6 can only accept version 6 firmware and not version 7 or 8.

Because most SpeedTouch firmware changes incorporate only minor updates of a non-critical nature, most average NCF members will gain no advantage in upgrading the firmware on most modem versions. Firmware upgrades do carry the risk of disabling the DSL modem if they are not done right, so for this reason they are not recommended by NCF.

Advanced users who wish to upgrade their own SpeedTouch firmware should download the new firmware and instructions. Note that firmware can only be upgraded using a Windows PC, as firmware upgrades are all ".exe" files and thus cannot be upgraded from Mac, Linux, BSD or Unix computers, unless they can run Windows in a virtual machine or similar environment.

*'''NOTE''': Firmware upgrades done are at your own risk as, if they are not completed correctly, they may disable your modem.

=See Also=
*[[CERT-announced vulnerability of TP-Link modem/router]]
*[[Port forwarding]]

[[Category:DSL]]
[[Category:Modems]]
[[Category:Privacy and Security]]

Spam

2022-06-13T18:38:13Z

Xx176:

Spam is usually considered as unsolicited email in the form of marketing communications from corporations, organizations and individuals. A number of common types of spam are '''phishing''' and '''spoofing'''. They can be deceptive and may have malicious intent.

==Phishing==
A phishing attack is a message designed to trick a person into revealing sensitive information to the sender, or to deploy malicious software on the victim's computer. Some examples of phishing attacks are:
* You receive an e-mail stating you have won a prize and requires you to contact them to receive the prize.
* You receive an e-mail stating your account will be deactivated if you do not confirm your identity or usage.
* You receive an e-mail regarding a package being delivered to you which you did not request.
It is important to not respond to a phishing attack. Responding to a phishing attack can provide the senders with more personal information that can be used to target you further. Included in all e-mails is information like your e-mail address and the sending IP address, both of which an attacker can use to create increasingly more sophisticated phishing attempts.

==Spoofing==
'''Spoofing''' is the faking of [[email]] addresses to disguise who is sending the email to you. This is often used to make the sender appear to be a trusted source and make their e-mails more enticing. Because the core protocols for email do not prevent it, it is easy for someone to email you using a fake address for the sender.
A common trick is to use the recipient's email address as the sender's as well, in other words the email will appear to come from you. This is used to fool spam filters as most people don't filter out their own address, but it is an easy-to-recognize indication that you are dealing with a spoofed address.

==How to spot Spoofing and Phishing attempts==
Emails on their own are safe to open, although their attachments may not be. <br>
1. Make sure the sender is who they claim to be.

[[File:Spoof1.png|500px]]

By hovering over the sender on Zimbra, you see a more information about the sender. In the picture above, the sender is claiming to be Zimbra. This e-mail is actually from @baruhotels.com, so Zimbra is a spoofed e-mail.

2. Make sure links go to a trusted domain

[[File:Spoof2.png|500px]]

By hovering over the links on Zimbra, you can see the URL the link redirects to. In the picture above, the link claims to go to mail.ncf.ca, but actually links out to a dccitevital.org domain and is a phishing attempt

==What to do with Phishing and Spoofing attempts?==
'''Do not open any attachments!'''<br>
'''Do not open any links!'''<br>
Deleting the e-mail is the best option.

==Reporting Phishing Emails==
Phishing e-mails can be reported to the [https://www.priv.gc.ca/en/report-a-concern/report-spam/ Office of the Privacy Commissioner of Canada] through their website or by forwarding your e-mails to spam@fightspam.gc.ca.

Phishing links can be reported to Google at [https://safebrowsing.google.com/safebrowsing/report_phish/?hl=en https://safebrowsing.google.com/safebrowsing/report_phish/?hl=en]

==Advanced E-mail tracking==
If you want to find out where the email is really coming from you need to check the email headers ("show original"), as shown here in [[Zimbra]], NCF's webmail interface:

[[File:Zimbra8_advanced_show_original.png|800px]]

Here is an example of a set of email headers from a spoofed email:

Return-Path: youraddress@ncf.ca
Received: from localhost (LHLO mail.ncf.ca) (127.0.0.1) by melkor.ncf.ca
with LMTP; Wed, 16 Sep 2015 19:08:57 -0400 (EDT)
Received: from mail.ncf.ca (localhost [127.0.0.1])
by mail.ncf.ca (Postfix) with ESMTP id A8607A0547
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:55 -0400 (EDT)
X-Spam-Checker-Version: SpamAssassin 3.4.0 (2014-02-07) on melkor.ncf.ca
X-Spam-Level:
X-Spam-Status: No, score=-0.0 required=6.0 tests=BAYES_00,FSL_BULK_SIG,
HTML_IMAGE_ONLY_32,HTML_MESSAGE,PYZOR_CHECK,RCVD_IN_DNSWL_NONE,
RCVD_IN_MSPIKE_H2,T_REMOTE_IMAGE autolearn=no autolearn_force=no version=3.4.0
X-Spam-Virus: No
Received: from mx1.ncf.ca (pallando.ncf.ca ['''134.117.136.70'''])
by mail.ncf.ca (Postfix) with ESMTP id 942A5A051C
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:55 -0400 (EDT)
DKIM-Filter: OpenDKIM Filter v2.9.1 mail.ncf.ca 942A5A051C
Received: from mx1.ncf.ca (localhost ['''127.0.0.1'''])
by mx1.ncf.ca (Postfix) with ESMTP id 73766BEE75
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:55 -0400 (EDT)
X-Greylist: delayed 420 seconds by postgrey-1.34 at pallando; Wed, 16 Sep 2015 19:08:55 EDT
Received: from smtpg-pc.aruba.it (smtp217-pc.aruba.it ['''62.149.157.217'''])
by mx1.ncf.ca (Postfix) with ESMTP id 0D616BEE7C
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:54 -0400 (EDT)
Received: from WORLDST-UQ3K9Q0 (['''181.26.209.230'''])
by smtpcm2-pc.aruba.it with bizsmtp
id Hz0g1r0094yo4K101z1GXd; Thu, 17 Sep 2015 01:01:54 +0200

The "received" sections show the [https://en.wikipedia.org/wiki/IP_address IP addresses] which the mail has travelled through and ultimately originates from. The IP addresses in the header are shown '''in bold''' to make them stand out. Because the bottom one is the originator, it can now be traced to see where it comes from.

===Tracing IP addresses===
Tracing IP addresses is fairly easy using tools like [https://launchpad.net/ubuntu/+source/whois whois] on Linux. They can also be traced through the websites of the IP registration authorities:

* [http://whois.arin.net/ui ARIN] (North America)
* [http://www.ripe.net/fcgi-bin/whois RIPE NCC] (Europe, the Middle East and Central Asia)
* [http://www.apnic.net/apnic-info/whois_search APNIC] (Asia Pacific)
* [http://lacnic.net/cgi-bin/lacnic/whois LACNIC] (Latin American and Caribbean)
* [http://www.afrinic.net/ AfriNIC] (Africa)
* [http://www.ip-adress.com/ IP-adress.com] (sic)
* [http://www.find-ip-address.org/ Find-IP-address.org]

If an address is not found in one registry, it will probably be in another one.

In the case of the header example above the IP address '''181.26.209.230''' traces to ''Telefonica de Argentina'' in Buenos Aires, Argentina, so you can be sure it did not originate with NCF and that the return address is spoofed.

=== Volunteer Dave - A Spoofing Story ===

'''An informative narrative written by one of our volunteers and his saga to expose spoofers when he found they were sending mail out from his address.'''

Someone is "Spoofing" your email address or has "hijacked" your email account. Please review the following for advice on what you can do to minimize the occurrences. Please try the suggestions and get back to us if you have further questions.

From: http://www.pcworld.com/article/2927993/what-to-do-when-your-email-address-sends-spam.html

What’s worse than getting spam? Unwittingly sending it. When bogus and probably malware-laden advertising goes out in your name, you look bad. And you get flooded with bounced messages from dead addresses that some crook attempted to spam in your name.

The good news: You’re not sending out spam. Neither is your computer or your IP address. But the bad news can still be pretty bad.

If spam is going out from your email address, the address has been either spoofed or hijacked. Either way, the spam isn’t going out from your computer, and probably not from the criminal’s computer, either. It’s probably going out from an unknowing victim’s malware-infected PC.

Spoofing an email address is, in a sense, forging it. The criminal sends out mail with your From address, even though they have no access to your account.

There’s really no solution to spoofing. Fortunately, for their own reasons, cybercrooks tend to change spoofed addresses frequently. The annoyance will disappear soon.

Hijacking is worse. In this case, the criminal takes control of your account. They can read your mail, and they can target people you know when they spam. And they can lock you out of your own account.

Fortunately, you can do something about hijacking.

As soon as you discover that your address is spamming people, try to change your password…immediately. If you succeed, you’ve fixed the problem.

But if your mail service rejects your password, the problem is serious. The hijacker has changed the password first and now controls your account.

If you’re still connected and can receive mail, try to login on another computer or using your browser’s private mode. When the login fails, try the service’s “Forgot your password” or “Need help” link. The service will email you a new password. Hopefully, you’ll get it before the bad guy.

If that fails, you’ll have to contact the mail service and discuss the problem. Here are the links for [https://support.google.com/mail/bin/answer.py?hl=en&answer=502700 Gmail] and Microsoft’s [https://support.microsoft.com/en-ca/help/4026971/microsoft-account-how-to-reset-your-password Outlook] . If you’re using another service, you’ll have to find the right address yourself.

Have you been using the same password for other services? If so, change them as soon as possible.

Once you’ve got everything under control, email apologies to everyone who received, or might have received, spam apparently coming from you.

Finally, follow these steps to make sure this doesn’t happen again:

Use strong, long passwords that people can’t guess.

Use different passwords for different services, and keep track of them with a password manager.

Set up 2-step verification for your service. You should find instructions on the service’s setup or options screen.

Never email your password to anyone, and I mean anyone.

Shortly after I wrote this article, my daughter's Gmail account was hacked, and everyone she knew received messages telling them to "Click on the document below and log in with your email and password to view it." I gave her the Gmail URL above, and within a few minutes she had her account back.

Here is a link to another good article about this [https://askleo.com/someones-sendin/ "From:spoofing"]

Dave

==External links==
*Phishing quiz on [https://www.opendns.com/phishing-quiz/ Open DNS]
*[https://en.wikipedia.org/wiki/Email_spoofing Email spoofing] on Wikipedia
*NCF's 2018 workshop [[:File:SWaC - Spam+Phishing.pdf]]

[[Category:Email]]

Template:Email Links

2022-06-13T18:32:17Z

Xx176:

<div class="ncfbox w-25 min-w-20rem ncfboxborder">
<div class="ncfboxtitle ncfcenter">Email</div>
<div class="ncfboxcontents">
<div class="ncfcenter">
[[File:Internet-mail openclipart.png|link=:Category:Email|x120px]]
</div>
* [[Email]]
* [[Zimbra]] - NCF's webmail system
* [https://www.ncf.ca/ncf/home/spamfilter/ Using NCF SpamFilter]
* [[Email Alias|Personalized Email Alias]]
* [[Disposable email addresses|Using Disposable Email Addresses]]
* [[Spam|Spam]]
* <span class="plainlinks">[https://www.ncf.ca/ncf/support/wiki/Category:Email All Email Pages]</span>
</div>
</div>

Spam

2022-06-13T18:31:03Z

Xx176:

Spam is usually considered as unsolicited email in the form of marketing communications from corporations, organizations and individuals. A number of common types of spam are '''phishing''' and '''spoofing'''. They can be deceptive and may have malicious intent.

==Phishing==
A phishing attack is a message designed to trick a person into revealing sensitive information to the sender, or to deploy malicious software on the victim's computer. Some examples of phishing attacks are:
* You receive an e-mail stating you have won a prize and requires you to contact them to receive the prize.
* You receive an e-mail stating your account will be deactivated if you do not confirm your identity or usage.
* You receive an e-mail regarding a package being delivered to you which you did not request.
It is important to not respond to a phishing attack. Responding to a phishing attack can provide the senders with more personal information that can be used to target you further. Included in all e-mails is information like your e-mail address and the sending IP address, both of which an attacker can use to create increasingly more sophisticated phishing attempts.

==Spoofing==
'''Spoofing''' is the faking of [[email]] addresses to disguise who is sending the email to you. This is often used to make the sender appear to be a trusted source and make their e-mails more enticing. Because the core protocols for email do not prevent it, it is easy for someone to email you using a fake address for the sender.
A common trick is to use the recipient's email address as the sender's as well, in other words the email will appear to come from you. This is used to fool spam filters as most people don't filter out their own address, but it is an easy-to-recognize indication that you are dealing with a spoofed address.

==How to spot Spoofing and Phishing attempts==
Emails on their own are safe to open, although their attachments may not be. <br>
1. Make sure the sender is who they claim to be.

[[File:Spoof1.png|500px]]

By hovering over the sender on Zimbra, you see a more information about the sender. In the picture above, the sender is claiming to be Zimbra. This e-mail is actually from @baruhotels.com, so Zimbra is a spoofed e-mail.

2. Make sure links go to a trusted domain

[[File:Spoof2.png|500px]]

By hovering over the links on Zimbra, you can see the URL the link redirects to. In the picture above, the link claims to go to mail.ncf.ca, but actually links out to a dccitevital.org domain and is a phishing attempt

==What to do with Phishing and Spoofing attempts?==
'''Do not open any attachments!'''<br>
'''Do not open any links!'''<br>
Deleting the e-mail is the best option.

==Reporting Phishing Emails==
Phishing e-mails can be reported to the [https://www.priv.gc.ca/en/report-a-concern/report-spam/ Office of the Privacy Commissioner of Canada] through their website or by forwarding your e-mails to spam@fightspam.gc.ca.

Phishing links can be reported to Google at [https://safebrowsing.google.com/safebrowsing/report_phish/?hl=en https://safebrowsing.google.com/safebrowsing/report_phish/?hl=en]

==Advanced E-mail tracking==
If you want to find out where the email is really coming from you need to check the email headers ("show original"), as shown here in [[Zimbra]], NCF's webmail interface:

[[File:Zimbra8_advanced_show_original.png|800px]]

Here is an example of a set of email headers from a spoofed email:

Return-Path: youraddress@ncf.ca
Received: from localhost (LHLO mail.ncf.ca) (127.0.0.1) by melkor.ncf.ca
with LMTP; Wed, 16 Sep 2015 19:08:57 -0400 (EDT)
Received: from mail.ncf.ca (localhost [127.0.0.1])
by mail.ncf.ca (Postfix) with ESMTP id A8607A0547
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:55 -0400 (EDT)
X-Spam-Checker-Version: SpamAssassin 3.4.0 (2014-02-07) on melkor.ncf.ca
X-Spam-Level:
X-Spam-Status: No, score=-0.0 required=6.0 tests=BAYES_00,FSL_BULK_SIG,
HTML_IMAGE_ONLY_32,HTML_MESSAGE,PYZOR_CHECK,RCVD_IN_DNSWL_NONE,
RCVD_IN_MSPIKE_H2,T_REMOTE_IMAGE autolearn=no autolearn_force=no version=3.4.0
X-Spam-Virus: No
Received: from mx1.ncf.ca (pallando.ncf.ca ['''134.117.136.70'''])
by mail.ncf.ca (Postfix) with ESMTP id 942A5A051C
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:55 -0400 (EDT)
DKIM-Filter: OpenDKIM Filter v2.9.1 mail.ncf.ca 942A5A051C
Received: from mx1.ncf.ca (localhost ['''127.0.0.1'''])
by mx1.ncf.ca (Postfix) with ESMTP id 73766BEE75
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:55 -0400 (EDT)
X-Greylist: delayed 420 seconds by postgrey-1.34 at pallando; Wed, 16 Sep 2015 19:08:55 EDT
Received: from smtpg-pc.aruba.it (smtp217-pc.aruba.it ['''62.149.157.217'''])
by mx1.ncf.ca (Postfix) with ESMTP id 0D616BEE7C
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:54 -0400 (EDT)
Received: from WORLDST-UQ3K9Q0 (['''181.26.209.230'''])
by smtpcm2-pc.aruba.it with bizsmtp
id Hz0g1r0094yo4K101z1GXd; Thu, 17 Sep 2015 01:01:54 +0200

The "received" sections show the [https://en.wikipedia.org/wiki/IP_address IP addresses] which the mail has travelled through and ultimately originates from. The IP addresses in the header are shown '''in bold''' to make them stand out. Because the bottom one is the originator, it can now be traced to see where it comes from.

==Tracing IP addresses==
Tracing IP addresses is fairly easy using tools like [https://launchpad.net/ubuntu/+source/whois whois] on Linux. They can also be traced through the websites of the IP registration authorities:

* [http://whois.arin.net/ui ARIN] (North America)
* [http://www.ripe.net/fcgi-bin/whois RIPE NCC] (Europe, the Middle East and Central Asia)
* [http://www.apnic.net/apnic-info/whois_search APNIC] (Asia Pacific)
* [http://lacnic.net/cgi-bin/lacnic/whois LACNIC] (Latin American and Caribbean)
* [http://www.afrinic.net/ AfriNIC] (Africa)
* [http://www.ip-adress.com/ IP-adress.com] (sic)
* [http://www.find-ip-address.org/ Find-IP-address.org]

If an address is not found in one registry, it will probably be in another one.

In the case of the header example above the IP address '''181.26.209.230''' traces to ''Telefonica de Argentina'' in Buenos Aires, Argentina, so you can be sure it did not originate with NCF and that the return address is spoofed.

== Volunteer Dave - A Spoofing Story ==

'''An informative narrative written by one of our volunteers and his saga to expose spoofers when he found they were sending mail out from his address.'''

Someone is "Spoofing" your email address or has "hijacked" your email account. Please review the following for advice on what you can do to minimize the occurrences. Please try the suggestions and get back to us if you have further questions.

From: http://www.pcworld.com/article/2927993/what-to-do-when-your-email-address-sends-spam.html

What’s worse than getting spam? Unwittingly sending it. When bogus and probably malware-laden advertising goes out in your name, you look bad. And you get flooded with bounced messages from dead addresses that some crook attempted to spam in your name.

The good news: You’re not sending out spam. Neither is your computer or your IP address. But the bad news can still be pretty bad.

If spam is going out from your email address, the address has been either spoofed or hijacked. Either way, the spam isn’t going out from your computer, and probably not from the criminal’s computer, either. It’s probably going out from an unknowing victim’s malware-infected PC.

Spoofing an email address is, in a sense, forging it. The criminal sends out mail with your From address, even though they have no access to your account.

There’s really no solution to spoofing. Fortunately, for their own reasons, cybercrooks tend to change spoofed addresses frequently. The annoyance will disappear soon.

Hijacking is worse. In this case, the criminal takes control of your account. They can read your mail, and they can target people you know when they spam. And they can lock you out of your own account.

Fortunately, you can do something about hijacking.

As soon as you discover that your address is spamming people, try to change your password…immediately. If you succeed, you’ve fixed the problem.

But if your mail service rejects your password, the problem is serious. The hijacker has changed the password first and now controls your account.

If you’re still connected and can receive mail, try to login on another computer or using your browser’s private mode. When the login fails, try the service’s “Forgot your password” or “Need help” link. The service will email you a new password. Hopefully, you’ll get it before the bad guy.

If that fails, you’ll have to contact the mail service and discuss the problem. Here are the links for [https://support.google.com/mail/bin/answer.py?hl=en&answer=502700 Gmail] and Microsoft’s [https://support.microsoft.com/en-ca/help/4026971/microsoft-account-how-to-reset-your-password Outlook] . If you’re using another service, you’ll have to find the right address yourself.

Have you been using the same password for other services? If so, change them as soon as possible.

Once you’ve got everything under control, email apologies to everyone who received, or might have received, spam apparently coming from you.

Finally, follow these steps to make sure this doesn’t happen again:

Use strong, long passwords that people can’t guess.

Use different passwords for different services, and keep track of them with a password manager.

Set up 2-step verification for your service. You should find instructions on the service’s setup or options screen.

Never email your password to anyone, and I mean anyone.

Shortly after I wrote this article, my daughter's Gmail account was hacked, and everyone she knew received messages telling them to "Click on the document below and log in with your email and password to view it." I gave her the Gmail URL above, and within a few minutes she had her account back.

Here is a link to another good article about this [https://askleo.com/someones-sendin/ "From:spoofing"]

Dave

==External links==
*[https://en.wikipedia.org/wiki/Email_spoofing Email spoofing] on Wikipedia

[[Category:Email]]

File:Spoof2.png

2022-06-13T18:18:23Z

Xx176: Spoofed link

Spoofed link

File:Spoof1.png

2022-06-13T18:17:53Z

Xx176: Spoofed Zimbra address

Spoofed Zimbra address

Spam

2022-06-13T18:14:06Z

Xx176:

Spam is usually considered as unsolicited email in the form of marketing communications from corporations, organizations and individuals. A number of common types of spam are '''phishing''' and '''spoofing'''. They can be deceptive and may have malicious intent.

==Phishing==
A phishing attack is a message designed to trick a person into revealing sensitive information to the sender, or to deploy malicious software on the victim's computer. Some examples of phishing attacks are:
* You receive an e-mail stating you have won a prize and requires you to contact them to receive the prize.
* You receive an e-mail stating your account will be deactivated if you do not confirm your identity or usage.
* You receive an e-mail regarding a package being delivered to you which you did not request.
It is important to not respond to a phishing attack. Responding to a phishing attack can provide the senders with more personal information that can be used to target you further. Included in all e-mails is information like your e-mail address and the sending IP address, both of which an attacker can use to create increasingly more sophisticated phishing attempts.

==Spoofing==
'''Spoofing''' is the faking of [[email]] addresses to disguise who is sending the email to you. This is often used to make the sender appear to be a trusted source and make their e-mails more enticing. Because the core protocols for email do not prevent it, it is easy for someone to email you using a fake address for the sender.
A common trick is to use the recipient's email address as the sender's as well, in other words the email will appear to come from you. This is used to fool spam filters as most people don't filter out their own address, but it is an easy-to-recognize indication that you are dealing with a spoofed address.

==How to spot Spoofing and Phishing attempts==
Emails on their own are safe to open, although their attachments may not be.
1. Make sure the sender is who they claim to be.

By hovering over the sender on Zimbra, you see a more information about the sender. In the picture above, the sender is claiming to be Zimbra. This e-mail is actually from @baruhotels.com, so Zimbra is a spoofed e-mail.

2. Make sure links go to a trusted domain

By hovering over the links on Zimbra, you can see the URL the link redirects to. In the picture above, the link claims to go to mail.ncf.ca, but actually links out to a dccitevital.org domain and is a phishing attempt

==What to do with Phishing and Spoofing attempts?==
'''Do not open any attachments!
Do not open any links!'''
Deleting the e-mail is the best option.

==Reporting Phishing Emails==
Phishing e-mails can be reported to the [https://www.priv.gc.ca/en/report-a-concern/report-spam/ Office of the Privacy Commissioner of Canada] through their website or by forwarding your e-mails to spam@fightspam.gc.ca.

Phishing links can be reported to Google at [https://safebrowsing.google.com/safebrowsing/report_phish/?hl=en https://safebrowsing.google.com/safebrowsing/report_phish/?hl=en]

==Advanced E-mail tracking==
If you want to find out where the email is really coming from you need to check the email headers ("show original"), as shown here in [[Zimbra]], NCF's webmail interface:

[[File:Zimbra8_advanced_show_original.png|800px]]

Here is an example of a set of email headers from a spoofed email:

Return-Path: youraddress@ncf.ca
Received: from localhost (LHLO mail.ncf.ca) (127.0.0.1) by melkor.ncf.ca
with LMTP; Wed, 16 Sep 2015 19:08:57 -0400 (EDT)
Received: from mail.ncf.ca (localhost [127.0.0.1])
by mail.ncf.ca (Postfix) with ESMTP id A8607A0547
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:55 -0400 (EDT)
X-Spam-Checker-Version: SpamAssassin 3.4.0 (2014-02-07) on melkor.ncf.ca
X-Spam-Level:
X-Spam-Status: No, score=-0.0 required=6.0 tests=BAYES_00,FSL_BULK_SIG,
HTML_IMAGE_ONLY_32,HTML_MESSAGE,PYZOR_CHECK,RCVD_IN_DNSWL_NONE,
RCVD_IN_MSPIKE_H2,T_REMOTE_IMAGE autolearn=no autolearn_force=no version=3.4.0
X-Spam-Virus: No
Received: from mx1.ncf.ca (pallando.ncf.ca ['''134.117.136.70'''])
by mail.ncf.ca (Postfix) with ESMTP id 942A5A051C
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:55 -0400 (EDT)
DKIM-Filter: OpenDKIM Filter v2.9.1 mail.ncf.ca 942A5A051C
Received: from mx1.ncf.ca (localhost ['''127.0.0.1'''])
by mx1.ncf.ca (Postfix) with ESMTP id 73766BEE75
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:55 -0400 (EDT)
X-Greylist: delayed 420 seconds by postgrey-1.34 at pallando; Wed, 16 Sep 2015 19:08:55 EDT
Received: from smtpg-pc.aruba.it (smtp217-pc.aruba.it ['''62.149.157.217'''])
by mx1.ncf.ca (Postfix) with ESMTP id 0D616BEE7C
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:54 -0400 (EDT)
Received: from WORLDST-UQ3K9Q0 (['''181.26.209.230'''])
by smtpcm2-pc.aruba.it with bizsmtp
id Hz0g1r0094yo4K101z1GXd; Thu, 17 Sep 2015 01:01:54 +0200

The "received" sections show the [https://en.wikipedia.org/wiki/IP_address IP addresses] which the mail has travelled through and ultimately originates from. The IP addresses in the header are shown '''in bold''' to make them stand out. Because the bottom one is the originator, it can now be traced to see where it comes from.

==Tracing IP addresses==
Tracing IP addresses is fairly easy using tools like [https://launchpad.net/ubuntu/+source/whois whois] on Linux. They can also be traced through the websites of the IP registration authorities:

* [http://whois.arin.net/ui ARIN] (North America)
* [http://www.ripe.net/fcgi-bin/whois RIPE NCC] (Europe, the Middle East and Central Asia)
* [http://www.apnic.net/apnic-info/whois_search APNIC] (Asia Pacific)
* [http://lacnic.net/cgi-bin/lacnic/whois LACNIC] (Latin American and Caribbean)
* [http://www.afrinic.net/ AfriNIC] (Africa)
* [http://www.ip-adress.com/ IP-adress.com] (sic)
* [http://www.find-ip-address.org/ Find-IP-address.org]

If an address is not found in one registry, it will probably be in another one.

In the case of the header example above the IP address '''181.26.209.230''' traces to ''Telefonica de Argentina'' in Buenos Aires, Argentina, so you can be sure it did not originate with NCF and that the return address is spoofed.

== Volunteer Dave - A Spoofing Story ==

'''An informative narrative written by one of our volunteers and his saga to expose spoofers when he found they were sending mail out from his address.'''

Someone is "Spoofing" your email address or has "hijacked" your email account. Please review the following for advice on what you can do to minimize the occurrences. Please try the suggestions and get back to us if you have further questions.

From: http://www.pcworld.com/article/2927993/what-to-do-when-your-email-address-sends-spam.html

What’s worse than getting spam? Unwittingly sending it. When bogus and probably malware-laden advertising goes out in your name, you look bad. And you get flooded with bounced messages from dead addresses that some crook attempted to spam in your name.

The good news: You’re not sending out spam. Neither is your computer or your IP address. But the bad news can still be pretty bad.

If spam is going out from your email address, the address has been either spoofed or hijacked. Either way, the spam isn’t going out from your computer, and probably not from the criminal’s computer, either. It’s probably going out from an unknowing victim’s malware-infected PC.

Spoofing an email address is, in a sense, forging it. The criminal sends out mail with your From address, even though they have no access to your account.

There’s really no solution to spoofing. Fortunately, for their own reasons, cybercrooks tend to change spoofed addresses frequently. The annoyance will disappear soon.

Hijacking is worse. In this case, the criminal takes control of your account. They can read your mail, and they can target people you know when they spam. And they can lock you out of your own account.

Fortunately, you can do something about hijacking.

As soon as you discover that your address is spamming people, try to change your password…immediately. If you succeed, you’ve fixed the problem.

But if your mail service rejects your password, the problem is serious. The hijacker has changed the password first and now controls your account.

If you’re still connected and can receive mail, try to login on another computer or using your browser’s private mode. When the login fails, try the service’s “Forgot your password” or “Need help” link. The service will email you a new password. Hopefully, you’ll get it before the bad guy.

If that fails, you’ll have to contact the mail service and discuss the problem. Here are the links for [https://support.google.com/mail/bin/answer.py?hl=en&answer=502700 Gmail] and Microsoft’s [https://support.microsoft.com/en-ca/help/4026971/microsoft-account-how-to-reset-your-password Outlook] . If you’re using another service, you’ll have to find the right address yourself.

Have you been using the same password for other services? If so, change them as soon as possible.

Once you’ve got everything under control, email apologies to everyone who received, or might have received, spam apparently coming from you.

Finally, follow these steps to make sure this doesn’t happen again:

Use strong, long passwords that people can’t guess.

Use different passwords for different services, and keep track of them with a password manager.

Set up 2-step verification for your service. You should find instructions on the service’s setup or options screen.

Never email your password to anyone, and I mean anyone.

Shortly after I wrote this article, my daughter's Gmail account was hacked, and everyone she knew received messages telling them to "Click on the document below and log in with your email and password to view it." I gave her the Gmail URL above, and within a few minutes she had her account back.

Here is a link to another good article about this [https://askleo.com/someones-sendin/ "From:spoofing"]

Dave

==External links==
*[https://en.wikipedia.org/wiki/Email_spoofing Email spoofing] on Wikipedia

[[Category:Email]]

Malicious E-mails

2022-06-13T18:13:36Z

Xx176: Xx176 moved page Malicious E-mails to Spam

#REDIRECT [[Spam]]

Spam

2022-06-13T18:13:36Z

Xx176: Xx176 moved page Malicious E-mails to Spam

==Spam==
Spam is usually considered as unsolicited email in the form of marketing communications from corporations, organizations and individuals. A number of common types of spam are '''phishing''' and '''spoofing'''. They can be deceptive and may have malicious intent.

==Phishing==
A phishing attack is a message designed to trick a person into revealing sensitive information to the sender, or to deploy malicious software on the victim's computer. Some examples of phishing attacks are:
* You receive an e-mail stating you have won a prize and requires you to contact them to receive the prize.
* You receive an e-mail stating your account will be deactivated if you do not confirm your identity or usage.
* You receive an e-mail regarding a package being delivered to you which you did not request.
It is important to not respond to a phishing attack. Responding to a phishing attack can provide the senders with more personal information that can be used to target you further. Included in all e-mails is information like your e-mail address and the sending IP address, both of which an attacker can use to create increasingly more sophisticated phishing attempts.

==Spoofing==
'''Spoofing''' is the faking of [[email]] addresses to disguise who is sending the email to you. This is often used to make the sender appear to be a trusted source and make their e-mails more enticing. Because the core protocols for email do not prevent it, it is easy for someone to email you using a fake address for the sender.
A common trick is to use the recipient's email address as the sender's as well, in other words the email will appear to come from you. This is used to fool spam filters as most people don't filter out their own address, but it is an easy-to-recognize indication that you are dealing with a spoofed address.

==How to spot Spoofing and Phishing attempts==
Emails on their own are safe to open, although their attachments may not be.
1. Make sure the sender is who they claim to be.

By hovering over the sender on Zimbra, you see a more information about the sender. In the picture above, the sender is claiming to be Zimbra. This e-mail is actually from @baruhotels.com, so Zimbra is a spoofed e-mail.

2. Make sure links go to a trusted domain

By hovering over the links on Zimbra, you can see the URL the link redirects to. In the picture above, the link claims to go to mail.ncf.ca, but actually links out to a dccitevital.org domain and is a phishing attempt

==What to do with Phishing and Spoofing attempts?==
'''Do not open any attachments!
Do not open any links!'''
Deleting the e-mail is the best option.

==Reporting Phishing Emails==
Phishing e-mails can be reported to the [https://www.priv.gc.ca/en/report-a-concern/report-spam/ Office of the Privacy Commissioner of Canada] through their website or by forwarding your e-mails to spam@fightspam.gc.ca.

Phishing links can be reported to Google at [https://safebrowsing.google.com/safebrowsing/report_phish/?hl=en https://safebrowsing.google.com/safebrowsing/report_phish/?hl=en]

==Advanced E-mail tracking==
If you want to find out where the email is really coming from you need to check the email headers ("show original"), as shown here in [[Zimbra]], NCF's webmail interface:

[[File:Zimbra8_advanced_show_original.png|800px]]

Here is an example of a set of email headers from a spoofed email:

Return-Path: youraddress@ncf.ca
Received: from localhost (LHLO mail.ncf.ca) (127.0.0.1) by melkor.ncf.ca
with LMTP; Wed, 16 Sep 2015 19:08:57 -0400 (EDT)
Received: from mail.ncf.ca (localhost [127.0.0.1])
by mail.ncf.ca (Postfix) with ESMTP id A8607A0547
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:55 -0400 (EDT)
X-Spam-Checker-Version: SpamAssassin 3.4.0 (2014-02-07) on melkor.ncf.ca
X-Spam-Level:
X-Spam-Status: No, score=-0.0 required=6.0 tests=BAYES_00,FSL_BULK_SIG,
HTML_IMAGE_ONLY_32,HTML_MESSAGE,PYZOR_CHECK,RCVD_IN_DNSWL_NONE,
RCVD_IN_MSPIKE_H2,T_REMOTE_IMAGE autolearn=no autolearn_force=no version=3.4.0
X-Spam-Virus: No
Received: from mx1.ncf.ca (pallando.ncf.ca ['''134.117.136.70'''])
by mail.ncf.ca (Postfix) with ESMTP id 942A5A051C
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:55 -0400 (EDT)
DKIM-Filter: OpenDKIM Filter v2.9.1 mail.ncf.ca 942A5A051C
Received: from mx1.ncf.ca (localhost ['''127.0.0.1'''])
by mx1.ncf.ca (Postfix) with ESMTP id 73766BEE75
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:55 -0400 (EDT)
X-Greylist: delayed 420 seconds by postgrey-1.34 at pallando; Wed, 16 Sep 2015 19:08:55 EDT
Received: from smtpg-pc.aruba.it (smtp217-pc.aruba.it ['''62.149.157.217'''])
by mx1.ncf.ca (Postfix) with ESMTP id 0D616BEE7C
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:54 -0400 (EDT)
Received: from WORLDST-UQ3K9Q0 (['''181.26.209.230'''])
by smtpcm2-pc.aruba.it with bizsmtp
id Hz0g1r0094yo4K101z1GXd; Thu, 17 Sep 2015 01:01:54 +0200

The "received" sections show the [https://en.wikipedia.org/wiki/IP_address IP addresses] which the mail has travelled through and ultimately originates from. The IP addresses in the header are shown '''in bold''' to make them stand out. Because the bottom one is the originator, it can now be traced to see where it comes from.

==Tracing IP addresses==
Tracing IP addresses is fairly easy using tools like [https://launchpad.net/ubuntu/+source/whois whois] on Linux. They can also be traced through the websites of the IP registration authorities:

* [http://whois.arin.net/ui ARIN] (North America)
* [http://www.ripe.net/fcgi-bin/whois RIPE NCC] (Europe, the Middle East and Central Asia)
* [http://www.apnic.net/apnic-info/whois_search APNIC] (Asia Pacific)
* [http://lacnic.net/cgi-bin/lacnic/whois LACNIC] (Latin American and Caribbean)
* [http://www.afrinic.net/ AfriNIC] (Africa)
* [http://www.ip-adress.com/ IP-adress.com] (sic)
* [http://www.find-ip-address.org/ Find-IP-address.org]

If an address is not found in one registry, it will probably be in another one.

In the case of the header example above the IP address '''181.26.209.230''' traces to ''Telefonica de Argentina'' in Buenos Aires, Argentina, so you can be sure it did not originate with NCF and that the return address is spoofed.

== Volunteer Dave - A Spoofing Story ==

'''An informative narrative written by one of our volunteers and his saga to expose spoofers when he found they were sending mail out from his address.'''

Someone is "Spoofing" your email address or has "hijacked" your email account. Please review the following for advice on what you can do to minimize the occurrences. Please try the suggestions and get back to us if you have further questions.

From: http://www.pcworld.com/article/2927993/what-to-do-when-your-email-address-sends-spam.html

What’s worse than getting spam? Unwittingly sending it. When bogus and probably malware-laden advertising goes out in your name, you look bad. And you get flooded with bounced messages from dead addresses that some crook attempted to spam in your name.

The good news: You’re not sending out spam. Neither is your computer or your IP address. But the bad news can still be pretty bad.

If spam is going out from your email address, the address has been either spoofed or hijacked. Either way, the spam isn’t going out from your computer, and probably not from the criminal’s computer, either. It’s probably going out from an unknowing victim’s malware-infected PC.

Spoofing an email address is, in a sense, forging it. The criminal sends out mail with your From address, even though they have no access to your account.

There’s really no solution to spoofing. Fortunately, for their own reasons, cybercrooks tend to change spoofed addresses frequently. The annoyance will disappear soon.

Hijacking is worse. In this case, the criminal takes control of your account. They can read your mail, and they can target people you know when they spam. And they can lock you out of your own account.

Fortunately, you can do something about hijacking.

As soon as you discover that your address is spamming people, try to change your password…immediately. If you succeed, you’ve fixed the problem.

But if your mail service rejects your password, the problem is serious. The hijacker has changed the password first and now controls your account.

If you’re still connected and can receive mail, try to login on another computer or using your browser’s private mode. When the login fails, try the service’s “Forgot your password” or “Need help” link. The service will email you a new password. Hopefully, you’ll get it before the bad guy.

If that fails, you’ll have to contact the mail service and discuss the problem. Here are the links for [https://support.google.com/mail/bin/answer.py?hl=en&answer=502700 Gmail] and Microsoft’s [https://support.microsoft.com/en-ca/help/4026971/microsoft-account-how-to-reset-your-password Outlook] . If you’re using another service, you’ll have to find the right address yourself.

Have you been using the same password for other services? If so, change them as soon as possible.

Once you’ve got everything under control, email apologies to everyone who received, or might have received, spam apparently coming from you.

Finally, follow these steps to make sure this doesn’t happen again:

Use strong, long passwords that people can’t guess.

Use different passwords for different services, and keep track of them with a password manager.

Set up 2-step verification for your service. You should find instructions on the service’s setup or options screen.

Never email your password to anyone, and I mean anyone.

Shortly after I wrote this article, my daughter's Gmail account was hacked, and everyone she knew received messages telling them to "Click on the document below and log in with your email and password to view it." I gave her the Gmail URL above, and within a few minutes she had her account back.

Here is a link to another good article about this [https://askleo.com/someones-sendin/ "From:spoofing"]

Dave

==External links==
*[https://en.wikipedia.org/wiki/Email_spoofing Email spoofing] on Wikipedia

[[Category:Email]]

Spam

2022-06-13T18:13:21Z

Xx176:

Email spoofing

2022-06-13T17:19:54Z

Xx176: Xx176 moved page Email spoofing to Malicious E-mails: Moving to cover more broad topics than just spoofing

#REDIRECT [[Malicious E-mails]]

Spam

2022-06-13T17:19:53Z

Xx176: Xx176 moved page Email spoofing to Malicious E-mails: Moving to cover more broad topics than just spoofing

'''Email spoofing''' is the faking of [[email]] addresses to disguise who is sending the email to you. This is often used by people sending [https://en.wikipedia.org/wiki/Email_spam spam] and [https://en.wikipedia.org/wiki/Malware malware] in an attempt to fool you into reading their advertisements or into opening the attachments and infecting your computer, especially with [https://en.wikipedia.org/wiki/Ransomware ransomware].

==Background==
Because the core protocols for email do not prevent it, it is easy for someone to send you an email using a fake address for the sender. This can be done to fool you into opening the attachments or to try to fool spam filters into letting the email through to you.

A common trick is to use the recipient's email address as the sender's as well, in other words the email will appear to come from you. This is used to fool spam filters as most people don't filter out their own address, but it is a easy-to-recognize indication that you are dealing with a spoofed address.

==So where is it really coming from?==
Emails on their own are safe to open, although their attachments may not be.

If you want to find out where the email is really coming from you need to check the email headers ("show original"), as shown here in [[Zimbra]], NCF's webmail interface:

[[File:Zimbra8_advanced_show_original.png|800px]]

Here is an example of a set of email headers from a spoofed email:

Return-Path: youraddress@ncf.ca
Received: from localhost (LHLO mail.ncf.ca) (127.0.0.1) by melkor.ncf.ca
with LMTP; Wed, 16 Sep 2015 19:08:57 -0400 (EDT)
Received: from mail.ncf.ca (localhost [127.0.0.1])
by mail.ncf.ca (Postfix) with ESMTP id A8607A0547
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:55 -0400 (EDT)
X-Spam-Checker-Version: SpamAssassin 3.4.0 (2014-02-07) on melkor.ncf.ca
X-Spam-Level:
X-Spam-Status: No, score=-0.0 required=6.0 tests=BAYES_00,FSL_BULK_SIG,
HTML_IMAGE_ONLY_32,HTML_MESSAGE,PYZOR_CHECK,RCVD_IN_DNSWL_NONE,
RCVD_IN_MSPIKE_H2,T_REMOTE_IMAGE autolearn=no autolearn_force=no version=3.4.0
X-Spam-Virus: No
Received: from mx1.ncf.ca (pallando.ncf.ca ['''134.117.136.70'''])
by mail.ncf.ca (Postfix) with ESMTP id 942A5A051C
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:55 -0400 (EDT)
DKIM-Filter: OpenDKIM Filter v2.9.1 mail.ncf.ca 942A5A051C
Received: from mx1.ncf.ca (localhost ['''127.0.0.1'''])
by mx1.ncf.ca (Postfix) with ESMTP id 73766BEE75
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:55 -0400 (EDT)
X-Greylist: delayed 420 seconds by postgrey-1.34 at pallando; Wed, 16 Sep 2015 19:08:55 EDT
Received: from smtpg-pc.aruba.it (smtp217-pc.aruba.it ['''62.149.157.217'''])
by mx1.ncf.ca (Postfix) with ESMTP id 0D616BEE7C
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:54 -0400 (EDT)
Received: from WORLDST-UQ3K9Q0 (['''181.26.209.230'''])
by smtpcm2-pc.aruba.it with bizsmtp
id Hz0g1r0094yo4K101z1GXd; Thu, 17 Sep 2015 01:01:54 +0200

The "received" sections show the [https://en.wikipedia.org/wiki/IP_address IP addresses] which the mail has travelled through and ultimately originates from. The IP addresses in the header are shown '''in bold''' to make them stand out. Because the bottom one is the originator, it can now be traced to see where it comes from.

==Tracing IP addresses==
Tracing IP addresses is fairly easy using tools like [https://launchpad.net/ubuntu/+source/whois whois] on Linux. They can also be traced through the websites of the IP registration authorities:

* [http://whois.arin.net/ui ARIN] (North America)
* [http://www.ripe.net/fcgi-bin/whois RIPE NCC] (Europe, the Middle East and Central Asia)
* [http://www.apnic.net/apnic-info/whois_search APNIC] (Asia Pacific)
* [http://lacnic.net/cgi-bin/lacnic/whois LACNIC] (Latin American and Caribbean)
* [http://www.afrinic.net/ AfriNIC] (Africa)
* [http://www.ip-adress.com/ IP-adress.com] (sic)
* [http://www.find-ip-address.org/ Find-IP-address.org]

If an address is not found in one registry, it will probably be in another one.

In the case of the header example above the IP address '''181.26.209.230''' traces to ''Telefonica de Argentina'' in Buenos Aires, Argentina, so you can be sure it did not originate with NCF and that the return address is spoofed.

==What next?==
Delete it, it is spam, but at least you are now sure that it is.

== Volunteer Dave - A Spoofing Story ==

=== An informative narrative written by one of our volunteers and his saga to expose spoofers when he found they were sending mail out from his address. ===

Someone is "Spoofing" your email address or has "hijacked" your email account. Please review the following for advice on what you can do to minimize the occurrences. Please try the suggestions and get back to us if you have further questions.

From: http://www.pcworld.com/article/2927993/what-to-do-when-your-email-address-sends-spam.html

What’s worse than getting spam? Unwittingly sending it. When bogus and probably malware-laden advertising goes out in your name, you look bad. And you get flooded with bounced messages from dead addresses that some crook attempted to spam in your name.

The good news: You’re not sending out spam. Neither is your computer or your IP address. But the bad news can still be pretty bad.

If spam is going out from your email address, the address has been either spoofed or hijacked. Either way, the spam isn’t going out from your computer, and probably not from the criminal’s computer, either. It’s probably going out from an unknowing victim’s malware-infected PC.

Spoofing an email address is, in a sense, forging it. The criminal sends out mail with your From address, even though they have no access to your account.

There’s really no solution to spoofing. Fortunately, for their own reasons, cybercrooks tend to change spoofed addresses frequently. The annoyance will disappear soon.

Hijacking is worse. In this case, the criminal takes control of your account. They can read your mail, and they can target people you know when they spam. And they can lock you out of your own account.

Fortunately, you can do something about hijacking.

As soon as you discover that your address is spamming people, try to change your password…immediately. If you succeed, you’ve fixed the problem.

But if your mail service rejects your password, the problem is serious. The hijacker has changed the password first and now controls your account.

If you’re still connected and can receive mail, try to login on another computer or using your browser’s private mode. When the login fails, try the service’s “Forgot your password” or “Need help” link. The service will email you a new password. Hopefully, you’ll get it before the bad guy.

If that fails, you’ll have to contact the mail service and discuss the problem. Here are the links for [https://support.google.com/mail/bin/answer.py?hl=en&answer=502700 Gmail] and Microsoft’s [https://support.microsoft.com/en-ca/help/4026971/microsoft-account-how-to-reset-your-password Outlook] . If you’re using another service, you’ll have to find the right address yourself.

Have you been using the same password for other services? If so, change them as soon as possible.

Once you’ve got everything under control, email apologies to everyone who received, or might have received, spam apparently coming from you.

Finally, follow these steps to make sure this doesn’t happen again:

Use strong, long passwords that people can’t guess.

Use different passwords for different services, and keep track of them with a password manager.

Set up 2-step verification for your service. You should find instructions on the service’s setup or options screen.

Never email your password to anyone, and I mean anyone.

Shortly after I wrote this article, my daughter's Gmail account was hacked, and everyone she knew received messages telling them to "Click on the document below and log in with your email and password to view it." I gave her the Gmail URL above, and within a few minutes she had her account back.

Here is a link to another good article about this [https://askleo.com/someones-sendin/ "From:spoofing"]

Dave

==External links==
*[https://en.wikipedia.org/wiki/Email_spoofing Email spoofing] on Wikipedia

[[Category:Email]]

Changing DNS Settings on SmartRG Modems

2022-02-16T19:15:58Z

Xx176: /* The following steps may only be possible on Firmware version 2.6.2.6 or later */

<div class="ncfrightbox"> {{Template:Troubleshooting DSL Links}} </div>

{| class="wikitable"
| colspan="2" |'''Summary of Configuration Information and Changes'''
|-
|Modem Login Page:

Modem Administrator User Name:

Modem Administrator Password:
|[http://192.168.1.1 192.168.1.1]
'''admin'''

DSL password (Default is '''admin''')
|-
|Where to go in Menu:
|'''Advanced Setup > DNS > DNS Server'''
|-
|What to change:
| Primary DNS Server: 1.1.1.1
Secondary DNS Server: 1.0.0.1
|}
1. Connect to your modem using a wired Ethernet cable or join your Wireless network.

2. Open an Internet browser on your computer and connect to the modem by typing [http://192.168.1.1 192.168.1.1] in the address bar.

3. Click on the '''Manage Gateway(Advanced)'''” Log in to the Administrative Account:
* Username: '''admin'''
* Password: Your DSL password (Default is '''admin''')
[[File:SR505n-Login Page.png|alt=SmartRG SR505n Login Page|none|thumb|540x540px|SmartRG modem Login Page|link=https://www.ncf.ca/ncf/support/wiki/File:SR505n-Login_Page.png]]

4. From the '''Advanced Settings''' page, navigate to the '''Advanced Setup > DNS > DNS Server''' option on the left.
[[File:DNS2.png|alt=Advance Setup > DNS > DNS Server|none|thumb|SmartRG DNS menu]]

5. Change the settings for '''Use the following Static DNS IP address:'''. We recommend using the cloudflare DSN servers at:
* Primary DNS Server: 1.1.1.1
* Secondary DNS Server: 1.0.0.1
6. Change the settings for '''Use the following Static DNS IPv6 DNS address:'''. We recommend using the cloudflare DSN servers at:
* Primary IPV6 DNS Server: 2606:4700:4700::1111
* Secondary IPV6 DNS Server: 2606:4700:4700::1001
7. Click '''Apply/Save''' at the bottom of the page.
[[File:SmartRG DNS Settings.png|alt=Primary: 1.1.1.1, Secondary: 1.0.0.1|none|thumb|468x468px|SmartRG cloudflare DNS Settings]]
[[Category:DSL]]
[[Category:Modems]]

==== The following steps are only available on Firmware version 2.6.2.6 or later ====
8. Navigate to the '''Advanced Setup > LAN'''
[[File:Advanced DNS Settings.png|alt=Advanced Setup > LAN|none|thumb|SmartRG Advanced DNS Settings]]
9. Change the settings for the '''Static DNS Servers (Optional)'''. We recommend using the cloudflare DSN servers at:
* Primary DNS Server: 1.1.1.1
* Secondary DNS Server: 1.0.0.1
[[File:Advanced SmartRG Cloudflare Settings.png|alt=1.1.1.1 or 1.0.0.1|none|thumb|Advanced SmartRG Cloudflare Settings]]
10. Click '''Apply/Save''' at the bottom of the page.

== See Also ==
*[[Modem Configuration]] - for a complete list of instructions for all NCF modems
*[[Modem Lights#SmartRG|About SmartRG modem lights]]
*[[Changing WiFi Channels on SmartRG modems]]

Changing DNS Settings on SmartRG Modems

2022-02-16T19:14:46Z

Xx176: Added secondary DNS settings steps

<div class="ncfrightbox"> {{Template:Troubleshooting DSL Links}} </div>

{| class="wikitable"
| colspan="2" |'''Summary of Configuration Information and Changes'''
|-
|Modem Login Page:

Modem Administrator User Name:

Modem Administrator Password:
|[http://192.168.1.1 192.168.1.1]
'''admin'''

DSL password (Default is '''admin''')
|-
|Where to go in Menu:
|'''Advanced Setup > DNS > DNS Server'''
|-
|What to change:
| Primary DNS Server: 1.1.1.1
Secondary DNS Server: 1.0.0.1
|}
1. Connect to your modem using a wired Ethernet cable or join your Wireless network.

2. Open an Internet browser on your computer and connect to the modem by typing [http://192.168.1.1 192.168.1.1] in the address bar.

3. Click on the '''Manage Gateway(Advanced)'''” Log in to the Administrative Account:
* Username: '''admin'''
* Password: Your DSL password (Default is '''admin''')
[[File:SR505n-Login Page.png|alt=SmartRG SR505n Login Page|none|thumb|540x540px|SmartRG modem Login Page|link=https://www.ncf.ca/ncf/support/wiki/File:SR505n-Login_Page.png]]

4. From the '''Advanced Settings''' page, navigate to the '''Advanced Setup > DNS > DNS Server''' option on the left.
[[File:DNS2.png|alt=Advance Setup > DNS > DNS Server|none|thumb|SmartRG DNS menu]]

5. Change the settings for '''Use the following Static DNS IP address:'''. We recommend using the cloudflare DSN servers at:
* Primary DNS Server: 1.1.1.1
* Secondary DNS Server: 1.0.0.1
6. Change the settings for '''Use the following Static DNS IPv6 DNS address:'''. We recommend using the cloudflare DSN servers at:
* Primary IPV6 DNS Server: 2606:4700:4700::1111
* Secondary IPV6 DNS Server: 2606:4700:4700::1001
7. Click '''Apply/Save''' at the bottom of the page.
[[File:SmartRG DNS Settings.png|alt=Primary: 1.1.1.1, Secondary: 1.0.0.1|none|thumb|468x468px|SmartRG cloudflare DNS Settings]]
[[Category:DSL]]
[[Category:Modems]]

==== The following steps may only be possible on Firmware version 2.6.2.6 or later ====
8. Navigate to the '''Advanced Setup > LAN'''
[[File:Advanced DNS Settings.png|alt=Advanced Setup > LAN|none|thumb|SmartRG Advanced DNS Settings]]
9. Change the settings for the '''Static DNS Servers (Optional)'''. We recommend using the cloudflare DSN servers at:
* Primary DNS Server: 1.1.1.1
* Secondary DNS Server: 1.0.0.1
[[File:Advanced SmartRG Cloudflare Settings.png|alt=1.1.1.1 or 1.0.0.1|none|thumb|Advanced SmartRG Cloudflare Settings]]
10. Click '''Apply/Save''' at the bottom of the page.

== See Also ==
*[[Modem Configuration]] - for a complete list of instructions for all NCF modems
*[[Modem Lights#SmartRG|About SmartRG modem lights]]
*[[Changing WiFi Channels on SmartRG modems]]

File:Advanced SmartRG Cloudflare Settings.png

2022-02-16T19:12:38Z

Xx176:

Advanced SmartRG Cloudflare Settings

File:Advanced DNS Settings.png

2022-02-16T19:10:07Z

Xx176:

SmartRG advanced DNS Settings

File:SmartRG DNS Settings.png

2022-02-16T19:06:39Z

Xx176:

SmartRG DNS Settings

Template:SmartRG SR506n

2022-02-14T17:02:24Z

Xx176:

<div class="ncfbox ncfboxborder">
<div class="ncfboxtitle ncfcenter"> SmartRG SR506n</div>
<div class="ncfboxcontents">
<div class="ncfcenter">
[[File:Sr506n-front.PNG|border|x120px|SmartRG Front]] [[File:Sr506n-back.PNG|border|x120px|SmartRG Back]]
</div>
Sold from Aug 2018 to July 2021
* [[SmartRG SR506n|Home]]
* [[SmartRG SR506n Config from File|Configuration from File]]
* [[SmartRG SR506n Routed Configuration|Routed Configuration]]
* [[SmartRG SR506n Bridge Configuration|Bridge Configuration]]
* [[SmartRG SR506n Firmware|Firmware Check and Update]]
* [[Changing WiFi Channels on SmartRG modems]]
* [[Changing DNS Settings on SmartRG Modems]]
* [[Port_forwarding#Port_forwarding_on_SmartRG_Modems|Port Forwarding]]
* [https://www.ncf.ca/ncf/support/w/images/5/50/About_your_SmartRG_SR506n.pdf About your SmartRG SR506n]
* [https://www.ncf.ca/ncf/support/w/images/a/a3/SmartRG_SR506n_Manual.pdf SmartRG - Manual]
* [https://help.ncf.ca/images/c/cb/SmartRG_SR506n_Data_Sheet.pdf SmartRG - Data Sheet]
* [https://highspeed.tips/files/emulators/678/SR505n/ Highspeed Tips - SR505n Emulator (differs slightly)]
</div>
</div>

[[Category:DSL]]
[[Category:Modems]]

Template:SmartRG SR516ac

2022-02-14T17:01:06Z

Xx176:

<div class="ncfbox ncfboxborder">
<div class="ncfboxtitle ncfcenter"> SmartRG SR516ac</div>
<div class="ncfboxcontents">
<div class="ncfcenter">
[[File:SR516ac-front.png|border|x120px|SmartRG Front]] [[File:SR516ac-back.png|border|x120px|SmartRG Back]]
</div>
Sold from June 2019
* [[SmartRG SR516ac|Home]]
* [[SmartRG SR516ac Config from File|Configuration from File]]
* [[SmartRG SR516ac Routed Configuration|Routed Configuration]]
* [[SmartRG SR516ac Bridge Configuration|Bridge Configuration]]
* [[SmartRG SR516ac Firmware|Firmware Check and Update]]
* [[Changing WiFi Channels on SmartRG modems]]
* [[Changing DNS Settings on SmartRG Modems]]
* [[Port_forwarding#Port_forwarding_on_SmartRG_Modems|Port Forwarding]]
* [https://www.ncf.ca/ncf/support/w/images/4/4b/About_your_SmartRG_SR516ac.pdf About your SmartRG SR516ac]
* [https://www.ncf.ca/ncf/support/w/images/e/e7/SmartRG_SR516ac_Manual.pdf SmartRG - Manual]
* [https://help.ncf.ca/images/2/23/SmartRG_SR516ac_Data_Sheet.pdf SmartRG - Data Sheet]
* [https://highspeed.tips/files/emulators/SmartRGSR515ac/ Highspeed Tips - SR515ac Emulator (differs slightly)]
</div>
</div>

[[Category:DSL]]
[[Category:Modems]]

Changing DNS Settings on SmartRG Modems

2022-02-14T16:55:31Z

Xx176: /* See Also */

Changing WiFi Channels on SmartRG modems

2022-02-14T16:54:32Z

Xx176:

<div class="ncfrightbox"> {{Template:Troubleshooting DSL Links}} </div>

{| class="wikitable"
| colspan="2" |'''Summary of Configuration Information and Changes'''
|-
|Modem Login Page:

Modem Administrator User Name:

Modem Administrator Password:
|[http://192.168.1.1 192.168.1.1]
'''admin'''

DSL password (Default is '''admin''')
|-
|Where to go in Menu:
|'''Wireless→Advanced or'''
'''Wireless→2.4 GHz band→ Advanced'''
|-
|Changes:
|
* '''Channel''': Switch from '''Auto''' to Least Congested Channel (Usually 3,4, 8 or 9)
|}
1. Using an Ethernet cable plug into one of the yellow '''LAN''' Ports at the back of the SmartRG modem. Connect to the Network '''NCF_XXXX''' on your computer. Your computer should indicate an Ethernet connection as opposed to a wireless one.<gallery caption="SmartRG Modem LAN Ports in Yellow" widths="150" heights="150" perrow="3">
File:SR516ac-back.png|Back of SmartRG SR516ac
File:Sr506n-back.PNG|Back of SmartRG SR506n
File:Sr505n back.jpg|Back of SmartRG SR505n

</gallery>2. Open an Internet browser on your computer and connect to the modem by typing [http://192.168.1.1 192.168.1.1] in the address bar.

3. Click on the '''Manage Gateway(Advanced)'''” Log in to the Administrative Account:
* Username: '''admin'''
* Password: Your DSL password   (Default is '''admin''')
[[File:SR505n-Login Page.png|alt=SmartRG SR505n Login Page|none|thumb|540x540px|SmartRG modem Login Page|link=https://www.ncf.ca/ncf/support/wiki/File:SR505n-Login_Page.png]]

4. From the '''Device Info''' page, navigate to '''Wireless''' menu option on the left.

5. Click on the '''Advanced''' submenu link on the left hand side, under the '''Wireless''' Menu (or under '''Wireless → 2.4 GHz Band Menu''')
[[File:SR505n WiFi Channel Selection.png.png|alt=SR505n WiFi Channel Selection|none|thumb|781x781px|SR505n WiFi Channel Selection]]
6. On the '''Wireless-- Advanced''' settings page, make the following changes:
* '''Channel:''' Change from '''Auto''' to channel with the least interference as determined by your wireless interference tests. Try 3,4, 8 or 9
7. Click '''Apply/Save''' at the bottom of the page.

'''Notes:'''
* Wireless channels shouldn't have to be changed often (more than once every 6-12 months). If you find yourself making these changes too frequently, you may have to invest in a mid to high end router with additional channels on the 5Ghz frequency. Contact [mailto:support@ncf.ca support@ncf.ca] for recommendations if needed.
[[Category:DSL]]
[[Category:Modems]]

== See Also ==
*[[Modem Configuration]] - for a complete list of instructions for all NCF modems
*[[Modem Lights#SmartRG|About SmartRG modem lights]]
*[[Changing DNS Settings on SmartRG Modems]]
*[[Dynamic DNS]]

= External links =
* [http://electronicdesign.com/communications/wireless-spectrum-conundrum Wireless Spectrum Conundrum] Basic Wireless Spectrum Information, by Lou Frenzel, Electronic Design
* [http://www.makeuseof.com/tag/4-reasons-wi-fi-slow-fix/ 4 Reasons Why Your Wi-Fi Is So Slow (And How to Fix Them)] by James Frew, Make Use Of
* [http://blog.macsales.com/36669-rocket-yard-guide-how-to-stay-safe-when-using-public-wi-fi How to Stay Safe When Using Public Wi-Fi], by Steve Sande, Rocketyard
* [http://www.androidauthority.com/capture-data-open-wi-fi-726356/ How easy is it to capture data on public free Wi-Fi?] by Gary Sims, Android Authority

Changing WiFi Channels on SmartRG modems

2022-02-14T16:54:01Z

Xx176: /* See Also */

<div class="ncfrightbox"> {{Template:Troubleshooting DSL Links}} </div>

{| class="wikitable"
| colspan="2" |'''Summary of Configuration Information and Changes'''
|-
|Modem Login Page:

Modem Administrator User Name:

Modem Administrator Password:
|[http://192.168.1.1 192.168.1.1]
'''admin'''

DSL password (Default is '''admin''', if you reset modem)
|-
|Where to go in Menu:
|'''Wireless→Advanced or'''
'''Wireless→2.4 GHz band→ Advanced'''
|-
|Changes:
|
* '''Channel''': Switch from '''Auto''' to Least Congested Channel (Usually 3,4, 8 or 9)
|}
1. Using an Ethernet cable plug into one of the yellow '''LAN''' Ports at the back of the SmartRG modem. Connect to the Network '''NCF_XXXX''' on your computer. Your computer should indicate an Ethernet connection as opposed to a wireless one.<gallery caption="SmartRG Modem LAN Ports in Yellow" widths="150" heights="150" perrow="3">
File:SR516ac-back.png|Back of SmartRG SR516ac
File:Sr506n-back.PNG|Back of SmartRG SR506n
File:Sr505n back.jpg|Back of SmartRG SR505n

</gallery>2. Open an Internet browser on your computer and connect to the modem by typing [http://192.168.1.1 192.168.1.1] in the address bar.

3. Click on the '''Manage Gateway(Advanced)'''” Log in to the Administrative Account:
* Username: '''admin'''
* Password: Your DSL password   (Default is '''password''', if you reset modem)
[[File:SR505n-Login Page.png|alt=SmartRG SR505n Login Page|none|thumb|540x540px|SmartRG modem Login Page|link=https://www.ncf.ca/ncf/support/wiki/File:SR505n-Login_Page.png]]

4. From the '''Device Info''' page, navigate to '''Wireless''' menu option on the left.

5. Click on the '''Advanced''' submenu link on the left hand side, under the '''Wireless''' Menu (or under '''Wireless → 2.4 GHz Band Menu''')
[[File:SR505n WiFi Channel Selection.png.png|alt=SR505n WiFi Channel Selection|none|thumb|781x781px|SR505n WiFi Channel Selection]]
6. On the '''Wireless-- Advanced''' settings page, make the following changes:
* '''Channel:''' Change from '''Auto''' to channel with the least interference as determined by your wireless interference tests. Try 3,4, 8 or 9
7. Click '''Apply/Save''' at the bottom of the page.

'''Notes:'''
* Wireless channels shouldn't have to be changed often (more than once every 6-12 months). If you find yourself making these changes too frequently, you may have to invest in a mid to high end router with additional channels on the 5Ghz frequency. Contact [mailto:support@ncf.ca support@ncf.ca] for recommendations if needed.
[[Category:DSL]]
[[Category:Modems]]

== See Also ==
*[[Modem Configuration]] - for a complete list of instructions for all NCF modems
*[[Modem Lights#SmartRG|About SmartRG modem lights]]
*[[Changing DNS Settings on SmartRG Modems]]
*[[Dynamic DNS]]

= External links =
* [http://electronicdesign.com/communications/wireless-spectrum-conundrum Wireless Spectrum Conundrum] Basic Wireless Spectrum Information, by Lou Frenzel, Electronic Design
* [http://www.makeuseof.com/tag/4-reasons-wi-fi-slow-fix/ 4 Reasons Why Your Wi-Fi Is So Slow (And How to Fix Them)] by James Frew, Make Use Of
* [http://blog.macsales.com/36669-rocket-yard-guide-how-to-stay-safe-when-using-public-wi-fi How to Stay Safe When Using Public Wi-Fi], by Steve Sande, Rocketyard
* [http://www.androidauthority.com/capture-data-open-wi-fi-726356/ How easy is it to capture data on public free Wi-Fi?] by Gary Sims, Android Authority

Changing DNS Settings on SmartRG Modems

2022-02-14T16:53:09Z

Xx176:

Changing DNS Settings on SmartRG Modems

2022-02-14T16:51:04Z

Xx176:

Changing DNS Settings on SmartRG Modems

2022-02-14T16:48:48Z

Xx176: Added images

File:DNS3.png

2022-02-14T16:47:31Z

Xx176:

SmartRG cloudflare DNS settings

File:DNS2.png

2022-02-14T16:44:18Z

Xx176:

SmartRG DNS menu

Changing DNS Settings on SmartRG Modems

2022-02-14T16:39:36Z

Xx176:

Changing DNS Settings on SmartRG Modems

2022-02-14T16:38:45Z

Xx176: Created page with "<div class="ncfrightbox"> {{Template:Troubleshooting DSL Links}} </div> {| class="wikitable" | colspan="2" |'''Summary of Configuration Information and Changes''' |- |Modem L..."

Changing WiFi Channels on SmartRG modems

2022-02-14T16:26:43Z

Xx176:

<div class="ncfrightbox"> {{Template:Troubleshooting DSL Links}} </div>

{| class="wikitable"
| colspan="2" |'''Summary of Configuration Information and Changes'''
|-
|Modem Login Page:

Modem Administrator User Name:

Modem Administrator Password:
|[http://192.168.1.1 192.168.1.1]
'''admin'''

DSL password (Default is '''admin''', if you reset modem)
|-
|Where to go in Menu:
|'''Wireless→Advanced or'''
'''Wireless→2.4 GHz band→ Advanced'''
|-
|Changes:
|
* '''Channel''': Switch from '''Auto''' to Least Congested Channel (Usually 3,4, 8 or 9)
|}
1. Using an Ethernet cable plug into one of the yellow '''LAN''' Ports at the back of the SmartRG modem. Connect to the Network '''NCF_XXXX''' on your computer. Your computer should indicate an Ethernet connection as opposed to a wireless one.<gallery caption="SmartRG Modem LAN Ports in Yellow" widths="150" heights="150" perrow="3">
File:SR516ac-back.png|Back of SmartRG SR516ac
File:Sr506n-back.PNG|Back of SmartRG SR506n
File:Sr505n back.jpg|Back of SmartRG SR505n

</gallery>2. Open an Internet browser on your computer and connect to the modem by typing [http://192.168.1.1 192.168.1.1] in the address bar.

3. Click on the '''Manage Gateway(Advanced)'''” Log in to the Administrative Account:
* Username: '''admin'''
* Password: Your DSL password   (Default is '''password''', if you reset modem)
[[File:SR505n-Login Page.png|alt=SmartRG SR505n Login Page|none|thumb|540x540px|SmartRG modem Login Page|link=https://www.ncf.ca/ncf/support/wiki/File:SR505n-Login_Page.png]]

4. From the '''Device Info''' page, navigate to '''Wireless''' menu option on the left.

5. Click on the '''Advanced''' submenu link on the left hand side, under the '''Wireless''' Menu (or under '''Wireless → 2.4 GHz Band Menu''')
[[File:SR505n WiFi Channel Selection.png.png|alt=SR505n WiFi Channel Selection|none|thumb|781x781px|SR505n WiFi Channel Selection]]
6. On the '''Wireless-- Advanced''' settings page, make the following changes:
* '''Channel:''' Change from '''Auto''' to channel with the least interference as determined by your wireless interference tests. Try 3,4, 8 or 9
7. Click '''Apply/Save''' at the bottom of the page.

'''Notes:'''
* Wireless channels shouldn't have to be changed often (more than once every 6-12 months). If you find yourself making these changes too frequently, you may have to invest in a mid to high end router with additional channels on the 5Ghz frequency. Contact [mailto:support@ncf.ca support@ncf.ca] for recommendations if needed.
[[Category:DSL]]
[[Category:Modems]]

== See Also ==
*[[Modem Configuration]] - for a complete list of instructions for all NCF modems
*[[Modem Lights#SmartRG|About SmartRG modem lights]]
*[[Dynamic DNS]]

= External links =
* [http://electronicdesign.com/communications/wireless-spectrum-conundrum Wireless Spectrum Conundrum] Basic Wireless Spectrum Information, by Lou Frenzel, Electronic Design
* [http://www.makeuseof.com/tag/4-reasons-wi-fi-slow-fix/ 4 Reasons Why Your Wi-Fi Is So Slow (And How to Fix Them)] by James Frew, Make Use Of
* [http://blog.macsales.com/36669-rocket-yard-guide-how-to-stay-safe-when-using-public-wi-fi How to Stay Safe When Using Public Wi-Fi], by Steve Sande, Rocketyard
* [http://www.androidauthority.com/capture-data-open-wi-fi-726356/ How easy is it to capture data on public free Wi-Fi?] by Gary Sims, Android Authority

Email

2022-02-04T16:45:46Z

Xx176: /* Mail readers (mail clients) */

This page provides some basic information about NCF email, how it works and how to configure it.

For infomation on using the Zimbra webmail system, please see [[Zimbra]].

== Sending and receiving email ==
{{:Template:Quick Facts (Email)}}
===General information===
NCF provides every member with a personal email address. NCF email addresses are simply a member's account ID (eg., 'ab123') followed by '@ncf.ca', for example, 'ab123@ncf.ca'.

Optionally, you can arrange for an [[Email Alias|email alias]], for example, 'jsmith@ncf.ca'.

'''Important:''' If you already have an email address and do not plan to use your NCF email address, be sure to tell us, using [https://secure.ncf.ca/ncf/home/tools/preferences.jsp Change Preferences] at the bottom-right of the StartPage. NCF needs to be able to reach you about your account.

=== Receiving mail===
Incoming email for you is stored on NCF's computer until you ask for it.
There are two ways to receive email:

;Using NCF WebMail (browser-based)
:All you need to use WebMail is a web browser connected to the internet (eg., home, office, library, internet cafe, anywhere in the world via internet). No set-up is required. You read and send mail from the browser using the [[Zimbra]] interface and your mail is stored on an NCF computer. With WebMail, your email stays on the computers at NCF and is backed up there, too, to protect against loss.

:A disadvantage of using WebMail is that you have to stay connected to the internet while you are reading and composing your email.

;Using an email client (on your personal computer)
:Email client software allows your email to be transferred to your computer and then read there. The size of your mail archive can be as large as your hard drive.

:A disadvantage is that your mail is only accessible while you are at your own computer.

In the past personal computer-based mail clients were dominant, but in recent years the trend has been away from mail clients and towards server-based webmail, because of the convenience of being able to access the mail from any browser anywhere, even from phones and hand-held devices, as well as automatic back-ups.

== Zimbra Limits at NCF ==
There are several limits you may encounter in your use of Zimbra.
# '''Mail storage size''' - members are allocated 1000MB of storage. This contains all the mail and briefcase data. Members must manage their space within that limit. See [[Zimbra webmail#How much storage space are you using.3F|how to check your storage space.]]
# '''Mail message size''' - a maximum of of 56MB per message is allowed. The actual file size of the attachment is 20-30% less as special encoding is required to send it via email. If you have large files that you wish to share, there are a number of other file sharing approaches that may be better than attachments. One of those is using the Zimbra Briefcase - see [[Zimbra: Briefcase]].
# '''Sending rate''' - NCF limits the rate at which members can send out email to protect against spamming. A limit of 200 messages over a 4 hour span is in place. If you have large distribution lists that will exceed this, please contact the office - we have a solution.

== NCF Webmail ==
NCF Webmail allows you to compose, send, receive and manage your email using any browser. It is the easiest way to send and receive email while you are away from home. Your mail stays on the NCF's mail server. To use it all you need is a web browser and connection to the Internet.

You can try WebMail by going to the [http://start.ncf.ca StartPage] and clicking on 'Get your NCF WebMail'. There is nothing to install on your computer.

Up to 1000 MB of email can be accumulated and stored in your WebMail Inbox and folders, as of early 2017. NCF's storage capacity increases regularly as facilities are upgraded.

The NCF Webmail system runs the [[Zimbra]] mail system. For an overview of the benefits of Zimbra, please visit the [http://www.ncf.ca/ncf/home/zimbraIntro.jsp Introducing Zimbra] page.

For specific and detailed help on all things Zimbra, visit the [[Zimbra]] Help Page.

== Mail Clients (Mail readers) ==

Some common current mail clients, all available for download free of charge, are:

* [http://mail.live.com Microsoft Windows Live Mail]
* [https://www.mozilla.org/en-US/thunderbird/ Mozilla Thunderbird]
* [http://www.pmail.com/ Pegasus]

If you do not have a mail reader, you can download one for free. Once it is installed on your computer, you need to configure it so it knows from where to retrieve/send your email.

'''Notes:'''
*Microsoft Outlook Express is very outdated, has serious security problems, is no longer supported by Microsoft and is not recommended by NCF. See [http://en.wikipedia.org/wiki/Outlook_Express this article] for more detail on why you should replace it.
*Microsoft Outlook is commercial software and comes with ''Microsoft Office''.

=== Setting up a Mail Client or Mail Reader ===
Modern mail readers are pretty easy to set up. Typically you just need some of the information in the 'Quick Facts' box above.

For step by step instructions, click on your mail reader below:

Step-by-step instruction for popular mail readers:
* [[IPhone|iPhone, iPad, or iPod Touch]]
* [http://www.ncf.ca/ncf/support/android/ Android Devices (eg. Google Nexus One, Motorola Milestone, or HTC Hero)]
* [[Apple Mail|Apple Mail (2011)]]
* [[BlackBerry 10]]
* [[PlayBook|Blackberry PlayBook]]
* [http://www.ncf.ca/ncf/support/evolution.html Evolution Mail and Calendar]
* [http://web.ncf.ca/aw958/mail_help_files/outlook_2003_setup/outlook_2003.html Microsoft Outlook 2003]
* [[Microsoft Outlook 2010]]
* [[Microsoft Outlook 2016]]
* [http://www.ncf.ca/ncf/support/mail_thunderbird3.html Mozilla Thunderbird]
* [http://www.ncf.ca/ncf/support/windowsLiveMail.html Windows Live Mail]
* [http://web.ncf.ca/aw958/mail_help_files/zimbra/index.html Zimbra Desktop email client] by Graeme Beckett, NCF

Step-by-step instructions for older mail readers, still in use on some systems:
* [http://web.ncf.ca/glennj/ncf/bookshelf/appleMail/index.shtml Apple Mail (2006)]
* [http://www.ncf.ca/ncf/support/eudora.html Eudora Mail]
* [http://www.ncf.ca/ncf/support/outlook.html Microsoft Outlook Express]
* [http://www.ncf.ca/ncf/support/mail_thunderbird.html Mozilla Thunderbird 1.x or 2.x]
* [http://www.ncf.ca/ncf/support/ns71.html Netscape Mail]
* [http://www.ncf.ca/ncf/support/pegasusMail.html Pegasus Mail]
* [[Windows Mail]]

For information on whether you should set up your reader for POP or IMAP see [http://www.ncf.ca/ncf/support/pop_imap.html What's the difference between POP and IMAP?].

Keep in mind if you use an email client that it will not retrieve your yellow mail that the spam filter saves there for you.

=== I can receive email, but I can't send! (Relay Access Denied) ===
If your mail account appears to be setup correctly, but you are having trouble sending, it could be that you don't have SSL and authentication enabled.

Step-by-step instructions to update or confirm that your account is correctly configured for SSL and authentication:
* [http://www.ncf.ca/ncf/support/outlook_ssl.html Microsoft Outlook Express SSL Setup]
* [http://www.ncf.ca/ncf/support/mail_thunderbird_smtp.html Mozilla Thunderbird SSL Setup]
* [http://www.ncf.ca/ncf/support/windowsLiveMail_ssl.html Windows Live Mail SSL Setup]

== Spam Reduction ==

=== Customizing SpamFilter ===
Regardless of how you read your mail, you can use NCF's SpamFilter if you have problems with spam.

You can view or change your SpamFilter settings by going to the [http://start.ncf.ca StartPage], and clicking on [https://www.ncf.ca/en/members/email/yellowmail/settings SpamFilter set-up] under 'Email' in the left column. There is information on that page about how SpamFilter works and [http://www.ncf.ca/ncf/support/faqMaker.jsp?faq=2 Frequently Asked Questions] on customizing SpamFilter.

There is also [https://youtu.be/PWEibPkXCS0 a short video on setting SpamFilter options].

=== Blocking Specific Email Addresses ===
Spam can be difficult to stop as spammers are relentless, and can often send messages from many different emails, making it much more difficult to stop.

If the undesireable messages you are receiving are coming from the same address, it would be best to add a mail exception on your spam filtering page [https://www.ncf.ca/ncf/home/spamfilter/greenListMgr.jsp here] to ensure the offending address is blocked from sending you mail in the future.

Simply enter the offending email into the “Email address” bar and enter “Classification” as “Red” to ensure this address will be marked as spam and not be delivered to your mailbox in the future.

===Using Yellow Mail===
NCF provides a facility to screen mail items that your SPAM fileter settings have found questionable before the mail enters your Zimbra inbox. This is called yellow mail. You can see a short video [[https://youtu.be/3rqLbGhvA8w here]] on how to use it.

==See also==
*[[Alternate email address]]
*[[Email Alias]]
*[[Email blacklisting]]
*[[Email spoofing]]
*[[Tips (Email)|Email tips]]
*[[Zimbra]] - for help on the Zimbra webmail system

[[Category: Email]]

Template:Organizational Cable Pricing

2021-09-30T19:05:06Z

Xx176:

{| class="wikitable"
|+Organizational Cable Monthly Pricing
!Speeds (Up To)
!Usage
!Network
!Price
|-
| colspan="4" |'''Current Plans'''
|-
|Cable 30/5 Mbps
|Unlimited
|Rogers
|$59.95/month + HST
|-
|Cable 75/10 Mbps
|Unlimited
|Rogers
|$68.95/month + HST
|-
|Cable 500/20 Mbps
|Unlimited
|Rogers
|$104.95/month + HST
|-
| colspan="6" align="left" |

'''Notes:'''

- Service is available in Ontario only.

- Registered not-for-profits and charities are eligible for a '''15% discount''' on the organizational account rates.

- The Cable 1024/30 plan is not available for Organizations.

- Static IPs are not available with cable internet service.

- [https://www.ncf.ca/ncf/support/wiki/Cable_Pricing#Installation_and_Change_Fees Installation and Change Fees] apply for installations, moves, speed changes, and modem changes.
|}