https://help.ncf.ca/api.php?action=feedcontributions&user=Fx447&feedformat=atomSupport - User contributions [en]2024-03-19T06:45:19ZUser contributionsMediaWiki 1.36.4https://help.ncf.ca/index.php?title=SmartRG_SR516ac_Routed_Configuration&diff=6954SmartRG SR516ac Routed Configuration2019-06-10T14:29:00Z<p>Fx447: /* with WiFi */</p>
<hr />
<div><div class="ncfrightbox w-25"> {{Template:SmartRG SR516ac}} </div><br />
<br />
=with WiFi=<br />
{{Template:SmartRG Config Options}}<br />
<br />
{| class="wikitable mw-collapsible"<br />
|+Steps to Configure SR516ac for Routed Operation<br />
!<br />
!Steps<br />
!Menu Navigation<br />
!Parameters<br />
|-<br />
|1<br />
|Log into Modem<br />
|<nowiki>http://192.168.1.1</nowiki><br />
<br />
'''→ Manage Gateway (Advanced)'''<br />
|User Name: '''admin'''<br />
<br />
Password: '''admin'''<br />
|-<br />
|2<br />
|WAN Cleanup<br />
|'''Advanced Setup'''<br />
'''→ WAN Service'''<br />
|Remove '''ppp0.1''' from '''WAN''' Service Table<br />
|-<br />
|3<br />
|Enable ADSL<br />
|'''Advanced Setup''' <br />
'''→ Layer2 Interface'''<br />
<br />
'''→ ATM Interface'''<br />
|Add ATM: vpi:'''0''' vci:'''35'''<br />
DSL Latency: '''FAST''' and '''INTERLEAVED'''<br />
|-<br />
|4<br />
|Enable VDSL<br />
|'''Advanced Setup'''<br />
'''→ Layer2 Interface'''<br />
<br />
'''→ PTM Interface'''<br />
|Remove '''ptm0''' with '''Path0'''<br />
Add PTM: <br />
DSL Latency: '''FAST''' and '''INTERLEAVED'''<br />
|-<br />
|5<br />
|Configure ADSL<br />
|'''Advanced Setup'''<br />
'''→ WAN Service'''<br />
|Add '''atm0/(4_0_35)''' PPPoE (pppoe_4_0_35)<br />
* Network Protocol Selection: '''IPv4 and IPv6 (Dual Stack)'''<br />
<br />
* PPPoE username: your DSL username <br />
<br />
* PPPoE password: your DSL password<br />
<br />
* Enable '''Firewall'''<br />
<br />
* Enable '''NAT'''<br />
<br />
* Disable '''SIP'''<br />
|-<br />
|6<br />
|Configure VDSL<br />
|'''Advanced Setup'''<br />
'''→ WAN Service'''<br />
|Add '''ptm0/(4_1_1)''' PPPoE(pppoe_4_1_1.35)<br />
* 802.1P Priority:'''1''' <br />
<br />
* 802.1Q VLAN:'''35'''<br />
<br />
* Network Protocol Selection: '''IPv4 and IPv6 (Dual Stack)'''<br />
<br />
* PPPoE username: your DSL username <br />
<br />
* PPPoE password: your DSL password<br />
<br />
* Enable '''Firewall'''<br />
<br />
* Enable '''NAT'''<br />
<br />
* Disable '''SIP'''<br />
|-<br />
|7<br />
|UPnP<br />
|'''Advanced Setup'''<br />
'''→ UPnP'''<br />
|Disable '''uPnP'''<br />
|-<br />
|8<br />
|WiFi 5GHz Name<br />
|'''Wireless'''<br />
'''→ 5 GHz Band'''<br />
<br />
|SSID (WiFi Name) to format '''NCF_0000'''<br />
|-<br />
|9<br />
|WiFi 5 GHz Security<br />
|'''Wireless'''<br />
'''→ 5 GHz Band'''<br />
<br />
'''→''' '''Security'''<br />
|<br />
* Disable '''WPS'''<br />
* Network Authentication to '''WPA2-PSK'''<br />
* WPA Passphrase : your DSL password<br />
* WPA Encryption : '''AES'''<br />
|-<br />
|10<br />
|WiFi 2.4 GHz Name<br />
|'''Wireless'''<br />
'''→ 2.4 GHz Band'''<br />
|SSID (WiFi Name) to format '''NCF_0000'''<br />
|-<br />
|11<br />
|WiFi 2.4 GHz Security<br />
|'''Wireless'''<br />
'''→ 2.4 GHz Band'''<br />
<br />
'''→''' '''Security'''<br />
|<br />
* Disable '''WPS'''<br />
* Network Authentication to '''WPA2-PSK'''<br />
* WPA Passphrase : your DSL password<br />
* WPA Encryption : '''AES'''<br />
|-<br />
|12<br />
|Admin Password<br />
|'''Management'''<br />
'''→ Access Controls'''<br />
<br />
'''→ Passwords'''<br />
|<br />
* Username: '''admin'''<br />
<br />
* Old Password: admin (or whatever you set it to)<br />
* New Password: your DSL password<br />
|-<br />
|13<br />
|Disable Support<br />
|'''Management'''<br />
'''→ Access Controls'''<br />
<br />
'''→ Accounts'''<br />
<br />
|'''Delete/Modify Account'''<br />
* Select '''Support''' role<br />
<br />
* '''Disable'''<br />
* '''Update''' (at bottom)<br />
|-<br />
|14<br />
|Remote Access<br />
|'''Management'''<br />
<br />
'''→ Management Server'''<br />
|<br />
* TR-069 Client: '''Disable'''<br />
* ACS URL: '''https://acs.ncf.ca'''<br />
|-<br />
|15<br />
|System Log<br />
|'''Management'''<br />
<br />
'''→ System Log'''<br />
|Configure System Log<br />
* System Log:'''Enable''' <br />
* Log Level: '''Debugging'''<br />
* Display Level: '''Error'''<br />
* Mode: '''Local'''<br />
|-<br />
|16<br />
|Internet Time<br />
|'''Management'''<br />
<br />
'''→ Internet Time'''<br />
|<br />
* First NTP time server: '''Other :''' '''time.nrc.ca'''<br />
* Select '''(GMT - 5:00) Eastern Time'''<br />
|-<br />
|17<br />
|Backup Settings<br />
|'''Management'''<br />
<br />
'''→ Settings'''<br />
<br />
'''→ Backup'''<br />
|<br />
* '''Backup''' '''Running Settings'''<br />
* Save backup file to computer<br />
|}<br />
<br />
{{Template:SmartRG Routed with separate WiFi Router}}<br />
<br />
[[Category:DSL]]<br />
[[Category:Modems]]<br />
<br />
=See Also=<br />
{{Template:Back_to_the_Top}}<br />
*[[Modem Configuration]] - Instructions for all NCF modems<br />
*[[Modem Lights#SmartRG|About SmartRG modem lights]]<br />
*[[:File:Changing_Wireless_Channels_on_SmartRG_SR505N.pdf|SmartRG SR505N Changing WiFi Channels]]<br />
*[[Dynamic DNS]]<br />
*[[Port forwarding#Port_forwarding_on_SmartRG_Modems|Port forwarding with the SmartRG SR505N]]</div>Fx447https://help.ncf.ca/index.php?title=SmartRG_SR506n_Firmware&diff=6939SmartRG SR506n Firmware2019-05-08T17:23:38Z<p>Fx447: /* See Also */</p>
<hr />
<div>{{Template:Firmware Caution}}<br />
'''***Please note we do not supply Smart RG firmware updates to non-NCF members!***'''<br />
<br />
<div class="ncfrightbox w-25"> {{Template:SmartRG SR506n}} </div><br />
<br />
The current firmware available to the NCF Office is 2.6.1.9. You can verify your firmware by checking the software version on the Device Info page.[[File:SR506n-firmware-version.png|alt=SmartRG SR506n Firmware version check on Device Info Page|none|thumb|566x566px|SmartRG SR506n Firmware version check on Device Info Page]]<br />
To request a copy of this firmware email [mailto:support@ncf.ca support@ncf.ca]. To install this new firmware onto your modem perform the following steps:<br />
<br />
# Download the firmware file and save it to a location on your computer that you can find easily.<br />
# Open a web browser and go to the address http://192.168.1.1 <br />
# Select '''Manage Gateway (Advanced)''' and log in (by default the username is admin and password admin if on factory setting or your dsl password)<br />
# Click on '''Management''' &rarr; '''Update Software'''<br />
# Click on '''Browse'''<br />
# Upload the firmware file that you downloaded in step 1.<br />
# Click '''Update Software'''<br />
[[File:SR506n-firmware-update.png|alt=SR506n firmware update|none|thumb|579x579px|SR506n firmware update]]<br />
'''Note:''' the modem will reboot once the new firmware has been uploaded. This process may take up to 15 minutes to resync (DSL light returns to solid green) and reconnect (the internet light starts blinking again).<br />
<br />
=See Also=<br />
{{Template:Back_to_the_Top}}<br />
*[[Modem Configuration]] - Instructions for all NCF modems<br />
*[[Modem Lights#SmartRG|About SmartRG modem lights]]<br />
*[[:File:Changing_Wireless_Channels_on_SmartRG_SR505N.pdf|SmartRG SR505N Changing WiFi Channels]]<br />
*[[Dynamic DNS]]<br />
*[[Port forwarding#Port_forwarding_on_SmartRG_Modems|Port forwarding with the SmartRG SR505N]]<br />
<br />
[[Category:DSL]]<br />
[[Category:Modems]]</div>Fx447https://help.ncf.ca/index.php?title=SmartRG_SR506n_Firmware&diff=6938SmartRG SR506n Firmware2019-05-08T17:23:05Z<p>Fx447: /* See Also */</p>
<hr />
<div>{{Template:Firmware Caution}}<br />
'''***Please note we do not supply Smart RG firmware updates to non-NCF members!***'''<div class="ncfrightbox w-25"> {{Template:SmartRG SR506n}} </div><br />
<br />
The current firmware available to the NCF Office is 2.6.1.9. You can verify your firmware by checking the software version on the Device Info page.[[File:SR506n-firmware-version.png|alt=SmartRG SR506n Firmware version check on Device Info Page|none|thumb|566x566px|SmartRG SR506n Firmware version check on Device Info Page]]<br />
To request a copy of this firmware email [mailto:support@ncf.ca support@ncf.ca]. To install this new firmware onto your modem perform the following steps:<br />
<br />
# Download the firmware file and save it to a location on your computer that you can find easily.<br />
# Open a web browser and go to the address http://192.168.1.1 <br />
# Select '''Manage Gateway (Advanced)''' and log in (by default the username is admin and password admin if on factory setting or your dsl password)<br />
# Click on '''Management''' &rarr; '''Update Software'''<br />
# Click on '''Browse'''<br />
# Upload the firmware file that you downloaded in step 1.<br />
# Click '''Update Software'''<br />
[[File:SR506n-firmware-update.png|alt=SR506n firmware update|none|thumb|579x579px|SR506n firmware update]]<br />
'''Note:''' the modem will reboot once the new firmware has been uploaded. This process may take up to 15 minutes to resync (DSL light returns to solid green) and reconnect (the internet light starts blinking again).<br />
<br />
=See Also=<br />
{{Template:Back_to_the_Top}}<br />
*[[Modem Configuration]] - Instructions for all NCF modems<br />
*[[Modem Lights#SmartRG|About SmartRG modem lights]]<br />
*[[:File:Changing_Wireless_Channels_on_SmartRG_SR505N.pdf|SmartRG SR505N Changing WiFi Channels]]<br />
*[[Dynamic DNS]]<br />
*[[Port forwarding#Port_forwarding_on_SmartRG_Modems|Port forwarding with the SmartRG SR505N]]<br />
<br />
[[Category:DSL]]<br />
[[Category:Modems]]</div>Fx447https://help.ncf.ca/index.php?title=SmartRG_SR505N_Configuration&diff=6937SmartRG SR505N Configuration2019-05-08T17:20:23Z<p>Fx447: /* Firmware */</p>
<hr />
<div><div class="ncfrightbox w-25"> {{Template:SmartRG SR505n}} </div><br />
=Preparation=<br />
Updated: 2019-03-26<br />
<br />
Recommended Firmware Version: 2.6.1.9<br />
<br />
The SmartRG SR505n modem router supports both ADSL mode and VDSL mode. Provided it is configured correctly, it can be switched between ADSL and VDSL plans without the owner having to buy a new modem or even reconfigure your existing one.<br />
* Note: Fees for changing plans may still apply. Consult: [[DSL Rates]]<br />
<br />
Before you start configuring the SmartRG SR505n, there are 4 things to check:<br />
# '''Firmware Check:''' Check if you're using older [[SmartRG SR505N Configuration#Firmware|firmware and upgrade]] to the recommended firmware version. If you're unable to access the internet to request newer firmware, note that the screenshots shown and steps outlined may not align with what you see. Contact the [http://mailto:support@ncf.ca support@ncf.ca] for assistance if you run into problems.<br />
# '''Factory Settings and Standard Configuration:''' These instructions assume you're configuring SmartRG SR505n modem out of the box or after a factory reset. If the modem is not new, it is recommended to reset the modem to the factory defaults '''by holding down the reset button with a paper clip for ~10 seconds.''' <br />
#* Also, these settings are our recommendations for most NCF members. To learn more about making custom changes to your particular modem, consult the [[Modem Manuals|manual]].<br />
#'''Modem Installation - Configure over Ethernet:''' Consult the [https://www.ncf.ca/ncf/support/w/images/f/f8/Modem_Info_Pages_-_SmartRG_505n_v1.0.pdf SmartRG SR505N modem instruction sheet] (page 1) on how to set up the modem and connect to it over ethernet. ''We do not recommend configuring your modem over a WiFi connection.''<br />
#'''Configurations Methods:''' The 2 main ways of configuring the SmartRG SR505n modem:<br />
#* Using a custom configuration File: You can request a custom configuration file for your NCF DSL connection from [mailto:support@ncf.ca support@ncf.ca].<br />
#* Manually following configuration steps<br />
# '''Configuration Options:'''<br />
#* [[#Configure for Routed Operation with WiFi|Routed Operation with WiFi]] - Standard configuration for most members with SmartRG SR505n serving as both modem and WiFi router.<br />
#* [[#Configure_for_Routed_Operation_with_separate_WiFi_Router|Routed Operation with separate WiFi Router]] - Recommended configuration for members with their own WiFi router. The modem will make the PPPoE authentication and both devices will negotiate DHCP.<br />
#* [[#Bridge Operation|Bridged Operation with separate WiFi Router]] - '''(Advanced)''' for members with their own routers and are knowledgeable about managing it themselves. The router with handle both authentication and DHCP.<br />
<br />
=Using Custom Configuration File=<br />
{{Template:Back_to_the_Top}}<br />
Your SmartRG modem can be configured for Routed or Bridged Operation by a custom configuration file. The custom configuration will include parameters specific to your NCF account.<br />
<br />
1. Request a custom configuration file from [Mailto:support@ncf.ca support@ncf.ca] and save it at a location you will remember.<br />
== Log into Modem Web Interface ==<br />
{{Template:Back_to_the_Top}}<br />
2. Enter http://192.168.1.1 info the address bar at in your web browser. Click on '''Manage Gateway (advanced)''' and login with username: '''admin''' and password: '''admin''' (if your modem has been properly reset. If not try your '''NCF DSL password''').<br />
[[File:SR505n-Login Page.png|alt=SmartRG SR505n Login Page|none|thumb|540x540px|SmartRG SR505n Login Page]]<br />
<br />
== Uploading the File ==<br />
{{Template:Back_to_the_Top}}<br />
3. Go to the '''Management''' Menu link, and then click on the '''Settings''' sub-menu link and then on the '''Update'''.<br />
* Click on the '''Browse''' link (in the Update Running Broadband Router Settings section) and navigate to the custom configuration file you saved.<br />
* Click on '''Update Running Settings'''.<br />
[[File:SR505n-Settings-Update.png|alt=SR505n-Settings-Update- Running Settings|none|thumb|916x916px|SR505n-Settings-Update-Running Settings]]<br />
4. Once the file upload begins, it can take 2 to 5 minutes to be completed and for your modem to be fully connected online. Resist the urge to make changes to the modem's configuration during this time.<br />
[[File:SR505n-Update.png|alt=SR505n-Update- Upload in progress|none|thumb|724x724px|SR505n-Update- Upload in progress]]<br />
<br />
=Routed Operation with WiFi=<br />
{{Template:Back_to_the_Top}}<br />
{{Template:SmartRG Config Options}}<br />
<br />
== Checklist ==<br />
{{Template:Back_to_the_Top}}<br />
<br />
{| class="wikitable mw-collapsible"<br />
|+Steps to Configure SR505N for Routed Operation<br />
!<br />
!Steps<br />
!Menu Navigation<br />
!Parameters<br />
|-<br />
|2<br />
|[[#Log into Modem Web Interface|Log into Modem]] <br />
|<nowiki>http://192.168.1.1</nowiki><br />
<br />
'''→ Manage Gateway (Advanced)'''<br />
|User Name: '''admin'''<br />
<br />
Password: '''admin'''<br />
|-<br />
|3<br />
|[[#WAN Cleanup|WAN Cleanup]]<br />
|'''Advanced Setup'''<br />
'''→ WAN Service'''<br />
|Remove '''ppp0.1''' from '''WAN''' Service Table<br />
|-<br />
|4<br />
|[[#Enable ADSL Interface|Enable ADSL]]<br />
|'''Advanced Setup''' <br />
'''→ Layer2 Interface'''<br />
<br />
'''→ ATM Interface'''<br />
|Add ATM: vpi:'''0''' vci:'''35'''<br />
DSL Latency: '''FAST''' and '''INTERLEAVED'''<br />
|-<br />
|5<br />
|[[#Enable VDSL Interface|Enable VDSL]]<br />
|'''Advanced Setup'''<br />
'''→ Layer2 Interface'''<br />
<br />
'''→ PTM Interface'''<br />
|Remove '''ptm0''' with '''Path0'''<br />
Add PTM: <br />
DSL Latency: '''FAST''' and '''INTERLEAVED'''<br />
|-<br />
|6<br />
|[[#Configure ADSL Interface|Configure ADSL]]<br />
|'''Advanced Setup'''<br />
'''→ WAN Service'''<br />
|Add '''atm0/(4_0_35)''' PPPoE (pppoe_4_0_35)<br />
* Network Protocol Selection: '''IPv4 and IPv6 (Dual Stack)'''<br />
<br />
* PPPoE username: your DSL username <br />
<br />
* PPPoE password: your DSL password<br />
<br />
* Enable '''Firewall'''<br />
<br />
* Enable '''NAT'''<br />
<br />
* Disable '''SIP'''<br />
|-<br />
|7<br />
|[[#Configure VDSL Interface|Configure VDSL]]<br />
|'''Advanced Setup'''<br />
'''→ WAN Service'''<br />
|Add '''ptm0/(4_1_1)''' PPPoE(pppoe_4_1_1.35)<br />
* 802.1P Priority:'''1''' <br />
<br />
* 802.1Q VLAN:'''35'''<br />
<br />
* Network Protocol Selection: '''IPv4 and IPv6 (Dual Stack)'''<br />
<br />
* PPPoE username: your DSL username <br />
<br />
* PPPoE password: your DSL password<br />
<br />
* Enable '''Firewall'''<br />
<br />
* Enable '''NAT'''<br />
<br />
* Disable '''SIP'''<br />
|-<br />
|8<br />
|[[#UPnP|UPnP]]<br />
|'''Advanced Setup'''<br />
'''→ UPnP'''<br />
|Disable '''uPnP'''<br />
|-<br />
|9<br />
|[[SmartRG SR505N Configuration#WiFi Name|WiFi Name]]<br />
|'''Wireless'''<br />
|SSID (WiFi Name) to format '''NCF_0000'''<br />
|-<br />
|10<br />
|[[#WiFi Security|WiFi Security]]<br />
|'''Wireless'''<br />
'''→ Security'''<br />
|<br />
* Disable '''WPS'''<br />
* Network Authentication to '''WPA2-PSK'''<br />
* WPA Passphrase : your DSL password<br />
* WPA Encryption : '''AES'''<br />
|-<br />
|11<br />
|[[SmartRG SR505N Configuration#Admin Password|Admin Password]]<br />
|'''Management'''<br />
'''→ Access Controls'''<br />
<br />
'''→ Passwords'''<br />
|<br />
* Username: '''admin'''<br />
<br />
* Old Password: admin (or whatever you set it to)<br />
* New Password: your DSL password<br />
|-<br />
|12<br />
|[[#Disable Support|Disable Support]]<br />
|'''Management'''<br />
'''→ Access Controls'''<br />
<br />
'''→ Accounts'''<br />
<br />
|'''Delete/Modify Account'''<br />
* Select '''Support''' role<br />
<br />
* '''Disable'''<br />
* '''Update''' (at bottom)<br />
|-<br />
|13<br />
|[[#Remote Access|Remote Access]]<br />
|'''Management'''<br />
<br />
'''→ Management Server'''<br />
|<br />
* TR-069 Client: '''Disable'''<br />
* ACS URL: '''https://acs.ncf.ca'''<br />
|-<br />
|14<br />
|[[#System Log|System Log]]<br />
|'''Management'''<br />
<br />
'''→ System Log'''<br />
|Configure System Log<br />
* System Log:'''Enable''' <br />
* Log Level: '''Debugging'''<br />
* Display Level: '''Error'''<br />
* Mode: '''Local'''<br />
|-<br />
|15<br />
|[[#Internet Time|Internet Time]]<br />
|'''Management'''<br />
<br />
'''→ Internet Time'''<br />
|<br />
* First NTP time server: '''Other :''' '''time.nrc.ca'''<br />
|-<br />
|16<br />
|[[#Backup Settings|Backup Settings]]<br />
|'''Management'''<br />
<br />
'''→ Settings'''<br />
<br />
'''→ Backup'''<br />
|<br />
* '''Backup''' '''Running Settings'''<br />
* Save backup file to computer<br />
|}<br />
<br />
== Log into Modem Web Interface ==<br />
{{Template:Back_to_the_Top}}<br />
1. Enter http://192.168.1.1 info the address bar at in your web browser. Click on '''Manage Gateway (advanced)''' and login with username: '''admin''' and password: '''admin''' (if your modem has been properly reset. If not try your '''NCF DSL password''').<br />
[[File:SR505n-Login Page.png|alt=SmartRG SR505n Login Page|none|thumb|540x540px|SmartRG SR505n Login Page]]<br />
<br />
== WAN Cleanup ==<br />
{{Template:Back_to_the_Top}}<br />
2. Click on the '''Advanced Setup''' menu, then on the '''WAN Service''' sub-menu. Select the '''Remove''' checkbox on the '''ppp0.1''' interface listed on '''WAN Service Setup''' table and click '''Remove''' at the bottom of the page.<br />
[[File:SR505n-WAN-remove.png|alt=Remove SR505n Default WAN Service|none|thumb|679x679px|Remove SR505n Default WAN Service]]<br />
<br />
== Enable ADSL Interface ==<br />
{{Template:Back_to_the_Top}}<br />
3. Under the '''Advanced Setup''' menu, click on the '''Layer2 Interface''' and then '''ATM Interface'''. Click '''Add''' and proceed<br />
[[File:SR505n-ATM-add.png|alt=SR505n ATM add page|none|thumb|682x682px|SR505n ATM add page]]<br />
4. On the '''ATM PVC Configuration''' page, select the following:<br />
* '''VPI:0''' and '''VPI:35'''<br />
* '''DSL Latency''': Select both<br />
** '''Path0(fast)'''<br />
** '''Path1(interleaved)'''<br />
* '''Apply/Save'''<br />
[[File:SR505n-ATM-config.png|alt=SR505n Configure ATM interface|none|thumb|591x591px|SR505n Configure ATM interface]]<br />
5. Confirm you have configured the ADSL (ATM) interface correctly with the image below:<br />
[[File:SR505n-ATM-confirm.png|alt=SR505n confirm ATM configuration|none|thumb|695x695px|SR505n confirm ADSL (ATM) Interface Setup]]<br />
<br />
== Enable VDSL Interface ==<br />
{{Template:Back_to_the_Top}}<br />
6. Under the '''Advanced Setup''' menu, click on the '''Layer2 Interface''' and then '''PTM Interface'''. Select the '''Remove''' checkbox on the '''ptm0''' interface and click '''Remove'''.<br />
[[File:SR505n-PTM-remove.png|alt=SR505n - Remove FAST only PTM interface|none|thumb|575x575px|SR505n - Remove FAST only PTM interface]]<br />
7. Still on the '''DSL PTM Interface Configuration Page''', Click '''Add''' and proceed.<br />
[[File:SR505n-PTM-add.png|alt=SR505n- add new PTM interface|none|thumb|581x581px|SR505n- add new PTM interface]]<br />
8. On the '''PTM Configuration''' page, select the following:<br />
* '''DSL Latency''': Select both<br />
** '''Path0(fast)'''<br />
** '''Path1(interleaved)'''<br />
* '''Apply/Save'''<br />
[[File:SR505n-PTM-config.png|alt=SR505n- Configure new PTM interface|none|thumb|579x579px|SR505n- Configure new PTM interface]]<br />
9. Confirm you have configured the VDSL (PTM) interface correctly with the image below:<br />
[[File:SR505n-PTM-confirm.png|alt=SR505n - Confirm VDSL (PTM) Interface Setup|none|thumb|577x577px|SR505n - Confirm VDSL (PTM) Interface Setup]]<br />
<br />
==Configure ADSL Interface==<br />
{{Template:Back_to_the_Top}}<br />
10. From '''Advanced Setup''', click on '''WAN Service''' and then click on '''Add''' to proceed. <br />
[[File:SR505n-WAN-ADSL-add.png|alt=SR505n- Add WAN(PPPoE) ADSL configuration|none|thumb|617x617px|SR505n- Add WAN(PPPoE) ADSL configuration]]<br />
11. On the '''WAN Service Interface Configuration''' page, select '''atm0/(4_0_35)''' from the drop-down menu and click '''Next'''. <br />
[[File:SR505n-WAN-ADSL2-atm.png|alt=SR505n- Mapping atm0 to WAN(PPPoE) ADSL configuration|none|thumb|513x513px|SR505n- Mapping atm0 to WAN ADSL configuration]]<br />
12. On the '''WAN Service Configuration''' page, ensure the following: <br />
* '''PPP over Ethernet (PPPoE)''' is the active WAN service type chosen, <br />
* Ensure Service Description shows as '''pppoe_4_0_35''', <br />
* '''Network Protocol Selection''' is set to '''IPv4&IPv6(Dual Stack),''' and click '''Next''' <br />
[[File:SR505n-WAN-ADSL3-ServiceType IP.png|alt=SR505n- PPPoE WAN Service Type and IP Protocol|none|thumb|507x507px|SR505n- PPPoE WAN Service Type and IP Protocol]]<br />
13. On the '''PPP Username and Password''' page, enter your DSL username (format xx000@ncf.ca) and your DSL password into the '''PPP Username''' and '''PPP Password''' fields respectively. Scroll down the page... <br />
[[File:SR505n-WAN-ADSL4-PPPoE.png|alt=SR505n- Enter PPPoE/DSL credentials for WAN-ADSL|none|thumb|650x650px|SR505n- Enter PPPoE/DSL credentials for WAN-ADSL]]<br />
14. Ensure '''Enable Firewall''', '''Enable NAT''' are checked. <br />
* Ensure '''Enable SIP''' is not checked. '''Note on SIP:''' Although we've found that most most VOIP providers prefer to have SIP disabled on modem/routers, your VOIP provider may require this feature. If you're encountering VOIP issues, confirm this setting preference with your VOIP provider. <br />
<br />
* Scroll to the bottom of the page and click '''Next''' <br />
[[File:SR505n-WAN-ADSL5-firewall NAT.png|alt=SR505n- Enable Firewall and NAT on WAN-ADSL|none|thumb|652x652px|SR505n- Enable Firewall and NAT on WAN-ADSL]]<br />
15. Click on '''Next''' twice on the '''Routing - Default Gateway''' and '''DNS Server Configuration''' pages to skip to the '''WAN Setup - Summary''' page. <br />
* Verify that the summary information you see matches the table below, <br />
* Click on '''Apply/Save''' <br />
[[File:SR505n-WAN-ADSL6-confirm.png|alt=SR505n- Summary Settings for WAN-ADSL|none|thumb|684x684px|SR505n- Summary Settings for WAN-ADSL]]<br />
<br />
==Configure VDSL Interface==<br />
{{Template:Back_to_the_Top}}<br />
16. Back on the '''WAN Service''' page, click on '''Add''' to proceed.<br />
[[File:SR505n-WAN-VDSL-add.png|alt=SR505n- Add WAN(PPPoE) VDSL configuration|none|thumb|655x655px|SR505n- Add WAN(PPPoE) VDSL configuration]]<br />
17. On the '''WAN Service Interface Configuration''' page, select '''ptm0/(4_1_1)''' from the drop-down menu and click '''Next'''.<br />
[[File:SR505n-WAN-VDSL2-ptm.png|alt=SR505n- Mapping ptm0 to WAN(PPPoE) VDSL configuration|none|thumb|384x384px|SR505n- Mapping ptm0 to WAN VDSL configuration]]<br />
18. On the '''WAN Service Configuration''' page, ensure the following:<br />
* '''PPP over Ethernet (PPPoE)''' is the active WAN service type chosen,<br />
* Ensure Service Description shows as '''pppoe_4_1_1''',<br />
* '''802.1P Priority''' is set to '''1'''<br />
* '''802.1Q VLAN ID''' is set to '''35'''<br />
* Network Protocol Selection is set to '''IPv4&IPv6(Dual Stack)''', and click '''Next''' <br />
[[File:SR505n-WAN-VDSL3-ServiceType VLAN IP.png|alt=SR505n- PPPoE WAN Service Type, Priority, VLAN ID and IP Protocol|none|thumb|437x437px|SR505n- PPPoE WAN Service Type, Priority, VLAN ID and IP Protocol]]<br />
<br />
19. On the '''PPP Username and Password''' page, enter your DSL username (format xx000@ncf.ca) and your DSL password into the PPP Username and PPP Password fields respectively. Scroll down the page...<br />
[[File:SR505n-WAN-VDSL4-PPPoE.png|alt=SR505n- Enter PPPoE/DSL credentials for WAN-VDSL|none|thumb|725x725px|SR505n- Enter PPPoE/DSL credentials for WAN-VDSL]]<br />
20. Ensure '''Enable Firewall''', '''Enable NAT''' are checked.<br />
* Ensure '''Enable SIP''' is not checked. '''Note on SIP:''' Although we've found that most most VOIP providers prefer to have SIP disabled on modem/routers, your VOIP provider may require this feature. If you're encountering VOIP issues, confirm this setting preference with your VOIP provider. <br />
<br />
* Scroll to the bottom of the page and click '''Next''' <br />
[[File:SR505n-WAN-ADSL5-firewall NAT.png|alt=SR505n- Enable Firewall and NAT on WAN-VDSL|none|thumb|582x582px|SR505n- Enable Firewall and NAT on WAN-VDSL]]<br />
21. Click on Next twice on the '''Routing - Default Gateway''' and '''DNS Server Configuration''' pages to skip to the '''WAN Setup - Summary''' page.<br />
* Verify that the summary information you see matches the table below,<br />
* Click on '''Apply/Save'''.<br />
[[File:SR505n-WAN-VDSL6-confirm.png|alt=SR505n- Summary Settings for WAN-VDSL|none|thumb|510x510px|SR505n- Summary Settings for WAN-VDSL]]<br />
22. Confirm that the table on the '''Wide Area Network (WAN) Service Setup''' page match the image below and proceed. <br />
[[File:SR505n-WAN-confirm.png|alt=SR505n- Confirmation WAN Service Setup Table|none|thumb|859x859px|SR505n- Confirmation WAN Service Setup Table]]<br />
<br />
== UPnP ==<br />
UPnP allows devices on your network to automatically forward ports so they can be accessed from the Internet. While UPnP is convenient, we recommend turning it off for security reasons.<br />
{{Template:Back_to_the_Top}}23. From the '''Advanced Setup''' on the left, then Select '''UPnP'''. On the '''UPnP Configuration''' page, <br />
* Uncheck the '''Enable UPnP''' box,<br />
* Save the changes with '''Apply/Save'''<br />
[[File:SR505n-Secure-UPnP.png|alt=SR505n-Secure- Disable UPnP|none|thumb|485x485px|SR505n-Secure- Disable UPnP]]<br />
<br />
== WiFi Name==<br />
{{Template:Back_to_the_Top}}<br />
24. Click and on '''Wireless''' menu link. From the Wireless - - Basic Page...<br />
* Set the '''SSID''' is set to NCF_0000 (NCF uses the last 4 digits of the modem's serial number).<br />
'''Note:''' We recommend that you not use your name or address as this information is broadcast and other people in your area will be able to associate the signal with which home it is coming from.<br />
* Click on '''Apply/Save''' at the bottom.<br />
[[File:SR505n-WiFi.png|alt=SR505n-WiFi SSID Setup|none|thumb|631x631px|SR505n-WiFi SSID Setup]]<br />
== WiFi Security==<br />
{{Template:Back_to_the_Top}}25.Click on the '''Security''' link, under the '''Wireless''' Menu option.<br />
* Set the '''Network Authentication''' to '''WPA2-PSK'''<br />
* Set the '''WPA passphrase''' to be your DSL-Password<br />
* Set the '''WPA Ecryption''' to '''AES'''<br />
* Click '''Apply/save'''.<br />
[[File:SR505n-WiFi-Security.png|alt=SR505n-WiFi-Security Settings|none|thumb|632x632px|SR505n-WiFi-Security Settings]]<br />
<br />
==Admin Password==<br />
{{Template:Back_to_the_Top}}<br />
26. Click on '''Management''' on the left. Then click on '''Access Control''' to reveal a sub-menu and then click on '''Passwords'''.<br />
* Enter '''admin''' for the '''User Name'''<br />
* Enter '''admin''' for the '''Old Password'''<br />
* Enter your DSL-Password or another strong password as the '''New Password'''. <br />
* Enter it once and again below to confirm<br />
* Save the changes with '''Apply/Save'''<br />
[[File:SR505n-Secure-Admin.png|alt=SR505n-Secure-Admin Password Change|none|thumb|569x569px|SR505n-Secure-Admin Password Change]]<br />
27. On Click on '''Management''' again, a pop-up log-in screen appears, and asks for sign-in. Use the User-ID '''admin''' and the DSL-Password just set.<br />
==Disable Support==<br />
{{Template:Back_to_the_Top}}<br />
28. Click on '''Access Control''' again and then select the '''Accounts''' sub-menu link. Then on the '''User Access Control Settings''' page, click on '''Delete/Modify Account'''.<br />
[[File:SR505n-Secure-Accounts.png|alt=SR505n-Secure-Accounts Page|none|thumb|SR505n-Secure-Accounts Page]]29. On the '''Delete/Edit Account''' page, ensure the selected account is '''support''' and selected '''Disable'''.<br />
* Click '''Update Account''' at the bottom of the page and then click '''Back'''.<br />
[[File:SR505n-Secure-Support.png|alt=SR505n-Secure-Disable Support|none|thumb|461x461px|SR505n-Secure-Disable Support]]<br />
30. Confirm your '''User Access Control Settings''' display as follows<br />
[[File:SR505n-Secure-Accounts-Confirm.png|alt=SR505n-Secure-Accounts- Confirm Support is Disabled|none|thumb|361x361px|SR505n-Secure-Accounts- Confirm Support is Disabled]]<br />
<br />
==Remote Access==<br />
{{Template:Back_to_the_Top}}31. Click on '''Management''' and then on '''Management Server'''. On the '''TR-069 Client -- Configuration page''', perform the following changes:<br />
* Set to '''TR-069 Client''' to '''Disable,'''<br />
* Change the '''ACS URL''' to '''https://acs.ncf.ca<nowiki/>,'''<br />
* Uncheck '''Connection Request Authentication''', and<br />
* '''Apply/Save'''<br />
[[File:SR505n-Secure-RemoteAccess.png|alt=SR505n-Secure- Disable Remote Access|none|thumb|645x645px|SR505n-Secure- Disable Remote Access]]<br />
<br />
==System Log==<br />
{{Template:Back_to_the_Top}}32. Click on '''Management''' and on '''System Log'''.<br />
[[File:SR505n-SystemLog.png|alt=SR505n- System Log|none|thumb|644x644px|SR505n- System Log]]<br />
33. Ensure the following settings:<br />
* '''Log''' is '''Enable'''<br />
* '''Log Level''' is '''Debugging'''<br />
* '''Display Level''' is '''Error'''<br />
* '''Mode''' is '''Local'''<br />
* Click '''Apply/Save'''<br />
[[File:SR505n-SystemLog-Config.png|alt=SR505n- System Log Configuration|none|thumb|646x646px|SR505n- System Log Configuration]]<br />
<br />
==Internet Time==<br />
{{Template:Back_to_the_Top}}34. Click on '''Management''' and on '''Internet Time'''. Make the follow changes:<br />
* Set '''First NTP time server''' to '''Other''' and input the url '''time.nrc.ca''' in the adjacent textbox.<br />
* Click '''Apply/Save'''<br />
[[File:SR505n-InternetTime.png|alt=SR505n-InternetTime|none|thumb|564x564px|SR505n-InternetTime]]<br />
<br />
==Backup Settings==<br />
{{Template:Back_to_the_Top}}35. Finally, back up your settings in case your modem is accidentally reset or if you need to return this configuration. <br />
* Click on '''Management''' and then '''Settings''' and then '''Backup'''.<br />
* Then click on '''Backup Running Settings'''<br />
* Save the back up file to a location you will remember. We recommend including the date and your account ID in the name of the file.<br />
[[File:SR505n-Settings-Backup.png|alt=SR505n-Settings-Backup|none|thumb|640x640px|SR505n-Settings-Backup]]<br />
<br />
= Routed Operation with separate WiFi Router=<br />
{{Template:Back_to_the_Top}}<br />
{{Template:SmartRG Config Options}}<br />
<br />
==Configure your modem for Routed Operation==<br />
If you have a router, we recommend the following configuration steps:<br />
<br />
1. Follow the configuration steps outline for [[#Routed_Operation_with_WiFi|Routed Operation with WiFi]] and make the following changes:<br />
* Under '''Wireless''', Uncheck the '''Enable Wireless''' Option,<br />
* Click '''Apply/Save'''[[File:SR505n-Wireless-Disabled.png|alt=SR505n-Wireless-Disabled|none|thumb|560x560px|SR505n-Wireless-Disabled]]<br />
<br />
==Router Configuration==<br />
2. On your router, set the Connection Mode or Type to '''Automatic IP, Automatic DHCP or Dynamic IP mode'''.<br />
<br />
= Bridge Operation=<br />
{{Template:Back_to_the_Top}}<br />
{{Template:SmartRG Config Options}}<br />
<br />
If you prefer your own external router rather than the one built into your SmartRG unit, we recommend [[#Routed Operation with separate WiFi Router|routed operation with a separate WiFi Router]]. However if you have networking expertise and are confident using the modem in bridge mode then take note of the following before configuring your SmartRG for Bridged operation:<br />
# Once you complete configuring your SmartRG modem for Bridged operation and disconnect from the modem, the Modem's Web Interface will become inaccessible with Auto DHCP settings on your computer. We recommend:<br />
#* '''Backup Settings:''' It is particularly important to backup the '''Running Settings''' on your modem before and after you configure it.<br />
#* '''Manual IP''': Setting a static IPv4 address on your computer, with the gateway IP set to http://192.168.1.1 to regain access to the modem<br />
#* '''Reset the modem:''' If you need to reset the modem, insert a paper-clip in the '''Reset''' hole on the back. Hold for 10 seconds to reset.<br />
#If you set up the modem for Bridge operation, then your router will need to be configured in PPPoE mode with your DSL username and password.<br />
<br />
== Checklist ==<br />
{{Template:Back_to_the_Top}}<br />
<br />
{| class="wikitable mw-collapsible"<br />
|+Steps to Configure SR505N for Bridge Operation<br />
!<br />
!Steps<br />
!Menu Navigation<br />
!Parameters<br />
|-<br />
|1<br />
|[[#Log into Modem Web Interface|Log into Modem]] <br />
|<nowiki>http://192.168.1.1</nowiki><br />
<br />
'''→ Manage Gateway (Advanced)'''<br />
|User Name: '''admin'''<br />
<br />
Password: '''admin'''<br />
|-<br />
|2<br />
|[[#WAN Cleanup|WAN Cleanup]]<br />
|'''Advanced Setup'''<br />
'''→ WAN Service'''<br />
|Remove '''ppp0.1''' from '''WAN''' Service Table<br />
|-<br />
|3<br />
|[[#Enable ADSL Interface|Enable ADSL]]<br />
|'''Advanced Setup''' <br />
'''→ Layer2 Interface'''<br />
<br />
'''→ ATM Interface'''<br />
|Add ATM: vpi:'''0''' vci:'''35'''<br />
DSL Latency: '''FAST''' and '''INTERLEAVED'''<br />
|-<br />
|4<br />
|[[#Enable VDSL Interface|Enable VDSL]]<br />
|'''Advanced Setup'''<br />
'''→ Layers2 Interface'''<br />
<br />
'''→ PTM Interface'''<br />
|Remove '''ptm0''' with '''Path0'''<br />
Add PTM: DSL Latency: '''FAST''' and '''INTERLEAVED'''<br />
|-<br />
|6<br />
|Configure ADSL<br />
|'''Advanced Setup'''<br />
'''→ WAN Service'''<br />
|Add '''atm0/(4_0_35)''' Bridge (br_4_0_35)<br />
|-<br />
|7<br />
|Configure VDSL<br />
|'''Advanced Setup'''<br />
'''→ WAN Service'''<br />
|Add '''ptm0/(4_1_1)''' Bridge(br_4_1_1.35)<br />
* 802.1P Priority:'''1''' <br />
<br />
* 802.1Q VLAN:'''35'''<br />
|-<br />
|9<br />
|WiFi<br />
|'''Wireless'''<br />
|Disable Wireless<br />
|-<br />
|11<br />
|[[SmartRG SR505N Configuration#Admin Password|Admin Password]]<br />
|'''Management'''<br />
'''→ Access Controls'''<br />
<br />
'''→ Passwords'''<br />
|<br />
* Username: '''admin'''<br />
<br />
* Old Password: admin (or whatever you set it to)<br />
* New Password: your DSL password<br />
|-<br />
|12<br />
|[[#Disable Support|Disable Support]]<br />
|'''Management'''<br />
'''→ Accounts'''<br />
<br />
'''→ Access Controls'''<br />
|'''Delete/Modify Account'''<br />
* Select '''Support''' role<br />
<br />
* '''Disable'''<br />
* '''Update''' (at bottom)<br />
|-<br />
|13<br />
|[[#Remote Access|Remote Access]]<br />
|'''Management'''<br />
<br />
'''→ Management Server'''<br />
|<br />
* TR-069 Client: '''Disable'''<br />
* ACS URL: '''https://acs.ncf.ca'''<br />
|-<br />
|14<br />
|[[#System Log|System Log]]<br />
|'''Management'''<br />
<br />
'''→ System Log'''<br />
|Configure System Log<br />
* System Log:'''Enable''' <br />
* Log Level: '''Debugging'''<br />
* Display Level: '''Error'''<br />
* Mode: '''Local'''<br />
|-<br />
|16<br />
|[[#Backup Settings|Backup Settings]]<br />
|'''Management'''<br />
<br />
'''→ Settings'''<br />
<br />
'''→ Backup'''<br />
|<br />
* '''Backup''' '''Running Settings'''<br />
* Save backup file to computer<br />
|}<br />
<br />
=Firmware=<br />
{{Template:Back_to_the_Top}}<br />
'''***Please note we do not supply Smart RG firmware updates to non-NCF members!***'''<br />
<br />
'''We recommend that you only do firmware update over an ethernet connection and NOT via wifi. Also DO NOT power off the modem in the middle of a firmware update'''<br />
<br />
The current firmware available to the NCF Office is '''2.6.1.9'''. You can verify your firmware by checking the software version on the Device Info page.<br />
[[File:SR505n-firmware-version.png|alt=SmartRG SR505n Firmware version check on Device Info Page|none|thumb|566x566px|SmartRG SR505n Firmware version check on Device Info Page]]<br />
'''&#x26A0;Caution: Modems with firmware older than version 2.5.0.14 must be first upgraded to version 2.5.0.14 before upgrading to version 2.6.1.9. Failure to do so may cause functionality problems which will not be covered by the Manufacturer's warranty.'''<br />
<br />
To request a copy of this firmware email [[mailto:support@ncf.ca support@ncf.ca]]. To install this new firmware onto your modem perform the following steps:<br />
<br />
# Download the firmware file and save it to a location on your computer that you can find easily.<br />
# Open a web browser and go to the address http://192.168.1.1 <br />
# Select '''Manage Gateway (Advanced)''' and log in (by default the username is admin and password is your dsl password as shown in [[#Getting_Started|Getting Started]] above)<br />
# Click on '''Management''' &rarr; '''Update Software'''<br />
# Click on '''Browse'''<br />
# Upload the firmware file that you downloaded in step 1.<br />
# Click '''Update Software'''<br />
[[File:SR505n-firmware-update.png|alt=SR505n firmware update|none|thumb|579x579px|SR505n firmware update]]<br />
'''Note:''' the modem will reboot once the new firmware has been uploaded. This process may take up to 15 minutes to resync (DSL light returns to solid green) and reconnect (the internet light starts blinking again).<br />
<br />
=See Also=<br />
{{Template:Back_to_the_Top}}<br />
*[[Modem Configuration]] - for a complete list of instructions for all NCF modems<br />
*[[Modem Lights#SmartRG|About SmartRG modem lights]]<br />
*[http://www.ncf.ca/ncf/dsl/modem/SmartRG_3xx-5xx_Gateway_User_Manual.pdf SmartRG SR505N modem manual]<br />
*[https://www.ncf.ca/ncf/support/w/images/8/86/About_Your_SmartRG_SR505n.pdf About Your SmartRG SR505n]<br />
*[[Changing WiFi Channels on SmartRG modems]]<br />
*[[Dynamic DNS]]<br />
*[[Port forwarding#Port_forwarding_on_SmartRG_Modems|Port forwarding with the SmartRG SR505N]]<br />
<br />
[[Category:DSL]]<br />
[[Category:Modems]]</div>Fx447https://help.ncf.ca/index.php?title=Firmware&diff=6936Firmware2019-05-08T17:18:03Z<p>Fx447: /* SmartRG Firmware Upgrades */</p>
<hr />
<div><div class="ncfrightbox"> {{Template:Modem Links}} </div><br />
'''Firmware''' is operating system software that is used to run a piece of hardware. This page will discuss firmware used in the DSL modems that NCF sells.<br />
<br />
=Vulnerabilities=<br />
Like any computer operating system, router and modem firmware may have vulnerabilities that can be exploited by malware. In February 2014 Linksys and Asus routers [http://www.bbc.co.uk/news/technology-26287517 were found to be subject to malware attacks] that allowed remote control of the router with the aim of collecting banking information. The vulnerabilities were later corrected by the router manufacturers though firmware updates. This does illustrate why it is important to ensure that your modem and router firmware is kept up to date and if new versions are released by the manufacturer to install them where possible. Whether updates are available will be indicated by the manufacturer on the product page for the particular model on the manufacturer's website.<br />
<br />
=SmartRG Firmware Upgrades=<br />
<br />
*[[SmartRG SR505N Configuration#Firmware|SmartRG SR505n Firmware Upgrades]]<br />
*[[SmartRG SR506n Firmware|SmartRG SR506n Firmware Upgrades]]<br />
'''***Please note we do not supply Smart RG firmware updates to non-NCF members!***'''<br />
<br />
=TP-Link Firmware Upgrades=<br />
[[File:TP-Link 8901G firmware upgrade.png|thumb|right|Firmware upgrade on a TP-Link 8901G modem (the 8816 and 8951ND firmware upgrade pages are identical)]]<br />
[[File:TP-Link 8950 Firmware Upgrade.JPG|thumb|right|Firmware upgrade on a TP-Link 8950ND modem]]<br />
Unlike SpeedTouch modems, upgrading the firmware is relatively easy on TP-Link modems, provided that you are comfortable downloading and installing files and then resetting your modem to factory settings and reprogramming it yourself.<br />
<br />
'''Caution:''' Firmware upgrades always carry the risk that if they do not install correctly then the modem will cease to function. If your modem is working fine, there is no need to do a firmware upgrade unless there is some new feature, such as a security update or bug fix, that you want. Most firmware updates are intended to fix a specific issue that a manufacturer has identified. There is always small risk that a new firmware update can introduce issues that did not exist before.<br />
<br />
If you are unsure how to accomplish an upgrade and modem reprogram after reading this section then it is recommended that you do not carry out a firmware upgrade. Most firmware upgrades are just minor updates and the modem will keep working without updating. The TP-Link firmware webpage for each model details what each upgrade includes.<br />
<br />
Here are general instructions for firmware upgrades all TP-Link modems:<br />
<br />
#Check the [http://www.tp-link.com TP-Link website] to see if your model has a firmware upgrade available:<br />
##[http://www.tp-link.com/ca/products/details/?model=TD-8816#down TP-Link 8816]<br />
##[http://www.tp-link.com/en/products/details/?model=TD-W8951ND#down TP-Link 8951ND]<br />
##[http://www.tp-link.com/en/download/TD-W9970.html#Firmware TP-Link W9970]<br />
#If there is a new upgrade then download the Zip file and extract the contents to your computer.<br />
#Sign into your [[Modem Web Interface]].<br />
#Unplug the modem from the phone wall jack during this process.<br />
#Navigate to the firmware page (On the TP-Link 8951ND, 8901G and 8816 modems it is at ''Maintenance''&rarr;''Firmware'', on the 8950ND it is at ''Management''&rarr;''Update Firmware'')<br />
#Use the browse buttons to locate the firmware .bin file and .rom file (if applicable to your model).<br />
#Click upgrade.<br />
#The modem will upgrade the firmware and reboot itself.<br />
#In most cases the modem will need a reset to factory defaults and then be reprogrammed with your connection credentials to connect and operate correctly. See [[Modem Configuration]] for details on how to do this for each model.<br />
#Once complete, plug the modem back into the phone wall jack. If it does not find the internet service by itself then you may need to reboot the modem to enable it to connect.<br />
<br />
=SpeedTouch Firmware Upgrades=<br />
The firmware on the Alcatel/Thomson/Technicolor SpeedTouch series of modems can be upgraded, although it is a complex process to do so. SpeedTouch firmware can only be upgraded within the same version, due to hardware driver compatibility. For instance a ST585v6 can only accept version 6 firmware and not version 7 or 8. <br />
<br />
Because most SpeedTouch firmware changes incorporate only minor updates of a non-critical nature, most average NCF members will gain no advantage in upgrading the firmware on most modem versions. Firmware upgrades do carry the risk of disabling the DSL modem if they are not done right, so for this reason they are not recommended by NCF.<br />
<br />
Advanced users who wish to upgrade their own SpeedTouch firmware should download the new firmware and instructions. Note that firmware can only be upgraded using a Windows PC, as firmware upgrades are all ".exe" files and thus cannot be upgraded from Mac, Linux, BSD or Unix computers, unless they can run Windows in a virtual machine or similar environment. <br />
<br />
*'''NOTE''': Firmware upgrades done are at your own risk as, if they are not completed correctly, they may disable your modem.<br />
<br />
=See Also=<br />
*[[CERT-announced vulnerability of TP-Link modem/router]]<br />
*[[Port forwarding]]<br />
<br />
[[Category:DSL]]<br />
[[Category:Modems]]<br />
[[Category:Privacy and Security]]</div>Fx447https://help.ncf.ca/index.php?title=SmartRG_SR506n_Firmware&diff=6814SmartRG SR506n Firmware2019-03-26T15:02:50Z<p>Fx447: </p>
<hr />
<div>{{Template:Firmware Caution}}<br />
<br />
<div class="ncfrightbox w-25"> {{Template:SmartRG SR506n}} </div><br />
<br />
The current firmware available to the NCF Office is 2.6.1.9. You can verify your firmware by checking the software version on the Device Info page.[[File:SR506n-firmware-version.png|alt=SmartRG SR506n Firmware version check on Device Info Page|none|thumb|566x566px|SmartRG SR506n Firmware version check on Device Info Page]]<br />
To request a copy of this firmware email [mailto:support@ncf.ca support@ncf.ca]. To install this new firmware onto your modem perform the following steps:<br />
<br />
# Download the firmware file and save it to a location on your computer that you can find easily.<br />
# Open a web browser and go to the address http://192.168.1.1 <br />
# Select '''Manage Gateway (Advanced)''' and log in (by default the username is admin and password admin if on factory setting or your dsl password)<br />
# Click on '''Management''' &rarr; '''Update Software'''<br />
# Click on '''Browse'''<br />
# Upload the firmware file that you downloaded in step 1.<br />
# Click '''Update Software'''<br />
[[File:SR506n-firmware-update.png|alt=SR506n firmware update|none|thumb|579x579px|SR506n firmware update]]<br />
'''Note:''' the modem will reboot once the new firmware has been uploaded. This process may take up to 15 minutes to resync (DSL light returns to solid green) and reconnect (the internet light starts blinking again).<br />
<br />
=See Also=<br />
{{Template:Back_to_the_Top}}<br />
*[[Modem Configuration]] - Instructions for all NCF modems<br />
*[[Modem Lights#SmartRG|About SmartRG modem lights]]<br />
*[[:File:Changing_Wireless_Channels_on_SmartRG_SR505N.pdf|SmartRG SR505N Changing WiFi Channels]]<br />
*[[Dynamic DNS]]<br />
*[[Port forwarding#Port_forwarding_on_SmartRG_Modems|Port forwarding with the SmartRG SR505N]]<br />
<br />
[[Category:DSL]]<br />
[[Category:Modems]]</div>Fx447https://help.ncf.ca/index.php?title=SmartRG_SR505N_Configuration&diff=6813SmartRG SR505N Configuration2019-03-26T15:01:41Z<p>Fx447: /* Firmware */</p>
<hr />
<div><div class="ncfrightbox w-25"> {{Template:SmartRG SR505n}} </div><br />
=Preparation=<br />
Updated: 2018-08-30<br />
Recommended Firmware Version: 2.6.1.6<br />
<br />
The SmartRG SR505n modem router supports both ADSL mode and VDSL mode. Provided it is configured correctly, it can be switched between ADSL and VDSL plans without the owner having to buy a new modem or even reconfigure your existing one.<br />
* Note: Fees for changing plans may still apply. Consult: [[DSL Rates]]<br />
<br />
Before you start configuring the SmartRG SR505n, there are 4 things to check:<br />
# '''Firmware Check:''' Check if you're using older [[SmartRG SR505N Configuration#Firmware|firmware and upgrade]] to the recommended firmware version. If you're unable to access the internet to request newer firmware, note that the screenshots shown and steps outlined may not align with what you see. Contact the [http://mailto:support@ncf.ca support@ncf.ca] for assistance if you run into problems.<br />
# '''Factory Settings and Standard Configuration:''' These instructions assume you're configuring SmartRG SR505n modem out of the box or after a factory reset. If the modem is not new, it is recommended to reset the modem to the factory defaults '''by holding down the reset button with a paper clip for ~10 seconds.''' <br />
#* Also, these settings are our recommendations for most NCF members. To learn more about making custom changes to your particular modem, consult the [[Modem Manuals|manual]].<br />
#'''Modem Installation - Configure over Ethernet:''' Consult the [https://www.ncf.ca/ncf/support/w/images/f/f8/Modem_Info_Pages_-_SmartRG_505n_v1.0.pdf SmartRG SR505N modem instruction sheet] (page 1) on how to set up the modem and connect to it over ethernet. ''We do not recommend configuring your modem over a WiFi connection.''<br />
#'''Configurations Methods:''' The 2 main ways of configuring the SmartRG SR505n modem:<br />
#* Using a custom configuration File: You can request a custom configuration file for your NCF DSL connection from [mailto:support@ncf.ca support@ncf.ca].<br />
#* Manually following configuration steps<br />
# '''Configuration Options:'''<br />
#* [[#Configure for Routed Operation with WiFi|Routed Operation with WiFi]] - Standard configuration for most members with SmartRG SR505n serving as both modem and WiFi router.<br />
#* [[#Configure_for_Routed_Operation_with_separate_WiFi_Router|Routed Operation with separate WiFi Router]] - Recommended configuration for members with their own WiFi router. The modem will make the PPPoE authentication and both devices will negotiate DHCP.<br />
#* [[#Bridge Operation|Bridged Operation with separate WiFi Router]] - '''(Advanced)''' for members with their own routers and are knowledgeable about managing it themselves. The router with handle both authentication and DHCP.<br />
<br />
=Using Custom Configuration File=<br />
{{Template:Back_to_the_Top}}<br />
Your SmartRG modem can be configured for Routed or Bridged Operation by a custom configuration file. The custom configuration will include parameters specific to your NCF account.<br />
<br />
1. Request a custom configuration file from [Mailto:support@ncf.ca support@ncf.ca] and save it at a location you will remember.<br />
== Log into Modem Web Interface ==<br />
{{Template:Back_to_the_Top}}<br />
2. Enter http://192.168.1.1 info the address bar at in your web browser. Click on '''Manage Gateway (advanced)''' and login with username: '''admin''' and password: '''admin''' (if your modem has been properly reset. If not try your '''NCF DSL password''').<br />
[[File:SR505n-Login Page.png|alt=SmartRG SR505n Login Page|none|thumb|540x540px|SmartRG SR505n Login Page]]<br />
<br />
== Uploading the File ==<br />
{{Template:Back_to_the_Top}}<br />
3. Go to the '''Management''' Menu link, and then click on the '''Settings''' sub-menu link and then on the '''Update'''.<br />
* Click on the '''Browse''' link (in the Update Running Broadband Router Settings section) and navigate to the custom configuration file you saved.<br />
* Click on '''Update Running Settings'''.<br />
[[File:SR505n-Settings-Update.png|alt=SR505n-Settings-Update- Running Settings|none|thumb|916x916px|SR505n-Settings-Update-Running Settings]]<br />
4. Once the file upload begins, it can take 2 to 5 minutes to be completed and for your modem to be fully connected online. Resist the urge to make changes to the modem's configuration during this time.<br />
[[File:SR505n-Update.png|alt=SR505n-Update- Upload in progress|none|thumb|724x724px|SR505n-Update- Upload in progress]]<br />
<br />
=Routed Operation with WiFi=<br />
{{Template:Back_to_the_Top}}<br />
{{Template:SmartRG Config Options}}<br />
<br />
== Checklist ==<br />
{{Template:Back_to_the_Top}}<br />
<br />
{| class="wikitable mw-collapsible"<br />
|+Steps to Configure SR505N for Routed Operation<br />
!<br />
!Steps<br />
!Menu Navigation<br />
!Parameters<br />
|-<br />
|2<br />
|[[#Log into Modem Web Interface|Log into Modem]] <br />
|<nowiki>http://192.168.1.1</nowiki><br />
<br />
'''→ Manage Gateway (Advanced)'''<br />
|User Name: '''admin'''<br />
<br />
Password: '''admin'''<br />
|-<br />
|3<br />
|[[#WAN Cleanup|WAN Cleanup]]<br />
|'''Advanced Setup'''<br />
'''→ WAN Service'''<br />
|Remove '''ppp0.1''' from '''WAN''' Service Table<br />
|-<br />
|4<br />
|[[#Enable ADSL Interface|Enable ADSL]]<br />
|'''Advanced Setup''' <br />
'''→ Layer2 Interface'''<br />
<br />
'''→ ATM Interface'''<br />
|Add ATM: vpi:'''0''' vci:'''35'''<br />
DSL Latency: '''FAST''' and '''INTERLEAVED'''<br />
|-<br />
|5<br />
|[[#Enable VDSL Interface|Enable VDSL]]<br />
|'''Advanced Setup'''<br />
'''→ Layer2 Interface'''<br />
<br />
'''→ PTM Interface'''<br />
|Remove '''ptm0''' with '''Path0'''<br />
Add PTM: <br />
DSL Latency: '''FAST''' and '''INTERLEAVED'''<br />
|-<br />
|6<br />
|[[#Configure ADSL Interface|Configure ADSL]]<br />
|'''Advanced Setup'''<br />
'''→ WAN Service'''<br />
|Add '''atm0/(4_0_35)''' PPPoE (pppoe_4_0_35)<br />
* Network Protocol Selection: '''IPv4 and IPv6 (Dual Stack)'''<br />
<br />
* PPPoE username: your DSL username <br />
<br />
* PPPoE password: your DSL password<br />
<br />
* Enable '''Firewall'''<br />
<br />
* Enable '''NAT'''<br />
<br />
* Disable '''SIP'''<br />
|-<br />
|7<br />
|[[#Configure VDSL Interface|Configure VDSL]]<br />
|'''Advanced Setup'''<br />
'''→ WAN Service'''<br />
|Add '''ptm0/(4_1_1)''' PPPoE(pppoe_4_1_1.35)<br />
* 802.1P Priority:'''1''' <br />
<br />
* 802.1Q VLAN:'''35'''<br />
<br />
* Network Protocol Selection: '''IPv4 and IPv6 (Dual Stack)'''<br />
<br />
* PPPoE username: your DSL username <br />
<br />
* PPPoE password: your DSL password<br />
<br />
* Enable '''Firewall'''<br />
<br />
* Enable '''NAT'''<br />
<br />
* Disable '''SIP'''<br />
|-<br />
|8<br />
|[[#UPnP|UPnP]]<br />
|'''Advanced Setup'''<br />
'''→ UPnP'''<br />
|Disable '''uPnP'''<br />
|-<br />
|9<br />
|[[SmartRG SR505N Configuration#WiFi Name|WiFi Name]]<br />
|'''Wireless'''<br />
|SSID (WiFi Name) to format '''NCF_0000'''<br />
|-<br />
|10<br />
|[[#WiFi Security|WiFi Security]]<br />
|'''Wireless'''<br />
'''→ Security'''<br />
|<br />
* Disable '''WPS'''<br />
* Network Authentication to '''WPA2-PSK'''<br />
* WPA Passphrase : your DSL password<br />
* WPA Encryption : '''AES'''<br />
|-<br />
|11<br />
|[[SmartRG SR505N Configuration#Admin Password|Admin Password]]<br />
|'''Management'''<br />
'''→ Access Controls'''<br />
<br />
'''→ Passwords'''<br />
|<br />
* Username: '''admin'''<br />
<br />
* Old Password: admin (or whatever you set it to)<br />
* New Password: your DSL password<br />
|-<br />
|12<br />
|[[#Disable Support|Disable Support]]<br />
|'''Management'''<br />
'''→ Access Controls'''<br />
<br />
'''→ Accounts'''<br />
<br />
|'''Delete/Modify Account'''<br />
* Select '''Support''' role<br />
<br />
* '''Disable'''<br />
* '''Update''' (at bottom)<br />
|-<br />
|13<br />
|[[#Remote Access|Remote Access]]<br />
|'''Management'''<br />
<br />
'''→ Management Server'''<br />
|<br />
* TR-069 Client: '''Disable'''<br />
* ACS URL: '''https://acs.ncf.ca'''<br />
|-<br />
|14<br />
|[[#System Log|System Log]]<br />
|'''Management'''<br />
<br />
'''→ System Log'''<br />
|Configure System Log<br />
* System Log:'''Enable''' <br />
* Log Level: '''Debugging'''<br />
* Display Level: '''Error'''<br />
* Mode: '''Local'''<br />
|-<br />
|15<br />
|[[#Internet Time|Internet Time]]<br />
|'''Management'''<br />
<br />
'''→ Internet Time'''<br />
|<br />
* First NTP time server: '''Other :''' '''time.nrc.ca'''<br />
|-<br />
|16<br />
|[[#Backup Settings|Backup Settings]]<br />
|'''Management'''<br />
<br />
'''→ Settings'''<br />
<br />
'''→ Backup'''<br />
|<br />
* '''Backup''' '''Running Settings'''<br />
* Save backup file to computer<br />
|}<br />
<br />
== Log into Modem Web Interface ==<br />
{{Template:Back_to_the_Top}}<br />
1. Enter http://192.168.1.1 info the address bar at in your web browser. Click on '''Manage Gateway (advanced)''' and login with username: '''admin''' and password: '''admin''' (if your modem has been properly reset. If not try your '''NCF DSL password''').<br />
[[File:SR505n-Login Page.png|alt=SmartRG SR505n Login Page|none|thumb|540x540px|SmartRG SR505n Login Page]]<br />
<br />
== WAN Cleanup ==<br />
{{Template:Back_to_the_Top}}<br />
2. Click on the '''Advanced Setup''' menu, then on the '''WAN Service''' sub-menu. Select the '''Remove''' checkbox on the '''ppp0.1''' interface listed on '''WAN Service Setup''' table and click '''Remove''' at the bottom of the page.<br />
[[File:SR505n-WAN-remove.png|alt=Remove SR505n Default WAN Service|none|thumb|679x679px|Remove SR505n Default WAN Service]]<br />
<br />
== Enable ADSL Interface ==<br />
{{Template:Back_to_the_Top}}<br />
3. Under the '''Advanced Setup''' menu, click on the '''Layer2 Interface''' and then '''ATM Interface'''. Click '''Add''' and proceed<br />
[[File:SR505n-ATM-add.png|alt=SR505n ATM add page|none|thumb|682x682px|SR505n ATM add page]]<br />
4. On the '''ATM PVC Configuration''' page, select the following:<br />
* '''VPI:0''' and '''VPI:35'''<br />
* '''DSL Latency''': Select both<br />
** '''Path0(fast)'''<br />
** '''Path1(interleaved)'''<br />
* '''Apply/Save'''<br />
[[File:SR505n-ATM-config.png|alt=SR505n Configure ATM interface|none|thumb|591x591px|SR505n Configure ATM interface]]<br />
5. Confirm you have configured the ADSL (ATM) interface correctly with the image below:<br />
[[File:SR505n-ATM-confirm.png|alt=SR505n confirm ATM configuration|none|thumb|695x695px|SR505n confirm ADSL (ATM) Interface Setup]]<br />
<br />
== Enable VDSL Interface ==<br />
{{Template:Back_to_the_Top}}<br />
6. Under the '''Advanced Setup''' menu, click on the '''Layer2 Interface''' and then '''PTM Interface'''. Select the '''Remove''' checkbox on the '''ptm0''' interface and click '''Remove'''.<br />
[[File:SR505n-PTM-remove.png|alt=SR505n - Remove FAST only PTM interface|none|thumb|575x575px|SR505n - Remove FAST only PTM interface]]<br />
7. Still on the '''DSL PTM Interface Configuration Page''', Click '''Add''' and proceed.<br />
[[File:SR505n-PTM-add.png|alt=SR505n- add new PTM interface|none|thumb|581x581px|SR505n- add new PTM interface]]<br />
8. On the '''PTM Configuration''' page, select the following:<br />
* '''DSL Latency''': Select both<br />
** '''Path0(fast)'''<br />
** '''Path1(interleaved)'''<br />
* '''Apply/Save'''<br />
[[File:SR505n-PTM-config.png|alt=SR505n- Configure new PTM interface|none|thumb|579x579px|SR505n- Configure new PTM interface]]<br />
9. Confirm you have configured the VDSL (PTM) interface correctly with the image below:<br />
[[File:SR505n-PTM-confirm.png|alt=SR505n - Confirm VDSL (PTM) Interface Setup|none|thumb|577x577px|SR505n - Confirm VDSL (PTM) Interface Setup]]<br />
<br />
==Configure ADSL Interface==<br />
{{Template:Back_to_the_Top}}<br />
10. From '''Advanced Setup''', click on '''WAN Service''' and then click on '''Add''' to proceed. <br />
[[File:SR505n-WAN-ADSL-add.png|alt=SR505n- Add WAN(PPPoE) ADSL configuration|none|thumb|617x617px|SR505n- Add WAN(PPPoE) ADSL configuration]]<br />
11. On the '''WAN Service Interface Configuration''' page, select '''atm0/(4_0_35)''' from the drop-down menu and click '''Next'''. <br />
[[File:SR505n-WAN-ADSL2-atm.png|alt=SR505n- Mapping atm0 to WAN(PPPoE) ADSL configuration|none|thumb|513x513px|SR505n- Mapping atm0 to WAN ADSL configuration]]<br />
12. On the '''WAN Service Configuration''' page, ensure the following: <br />
* '''PPP over Ethernet (PPPoE)''' is the active WAN service type chosen, <br />
* Ensure Service Description shows as '''pppoe_4_0_35''', <br />
* '''Network Protocol Selection''' is set to '''IPv4&IPv6(Dual Stack),''' and click '''Next''' <br />
[[File:SR505n-WAN-ADSL3-ServiceType IP.png|alt=SR505n- PPPoE WAN Service Type and IP Protocol|none|thumb|507x507px|SR505n- PPPoE WAN Service Type and IP Protocol]]<br />
13. On the '''PPP Username and Password''' page, enter your DSL username (format xx000@ncf.ca) and your DSL password into the '''PPP Username''' and '''PPP Password''' fields respectively. Scroll down the page... <br />
[[File:SR505n-WAN-ADSL4-PPPoE.png|alt=SR505n- Enter PPPoE/DSL credentials for WAN-ADSL|none|thumb|650x650px|SR505n- Enter PPPoE/DSL credentials for WAN-ADSL]]<br />
14. Ensure '''Enable Firewall''', '''Enable NAT''' are checked. <br />
* Ensure '''Enable SIP''' is not checked. '''Note on SIP:''' Although we've found that most most VOIP providers prefer to have SIP disabled on modem/routers, your VOIP provider may require this feature. If you're encountering VOIP issues, confirm this setting preference with your VOIP provider. <br />
<br />
* Scroll to the bottom of the page and click '''Next''' <br />
[[File:SR505n-WAN-ADSL5-firewall NAT.png|alt=SR505n- Enable Firewall and NAT on WAN-ADSL|none|thumb|652x652px|SR505n- Enable Firewall and NAT on WAN-ADSL]]<br />
15. Click on '''Next''' twice on the '''Routing - Default Gateway''' and '''DNS Server Configuration''' pages to skip to the '''WAN Setup - Summary''' page. <br />
* Verify that the summary information you see matches the table below, <br />
* Click on '''Apply/Save''' <br />
[[File:SR505n-WAN-ADSL6-confirm.png|alt=SR505n- Summary Settings for WAN-ADSL|none|thumb|684x684px|SR505n- Summary Settings for WAN-ADSL]]<br />
<br />
==Configure VDSL Interface==<br />
{{Template:Back_to_the_Top}}<br />
16. Back on the '''WAN Service''' page, click on '''Add''' to proceed.<br />
[[File:SR505n-WAN-VDSL-add.png|alt=SR505n- Add WAN(PPPoE) VDSL configuration|none|thumb|655x655px|SR505n- Add WAN(PPPoE) VDSL configuration]]<br />
17. On the '''WAN Service Interface Configuration''' page, select '''ptm0/(4_1_1)''' from the drop-down menu and click '''Next'''.<br />
[[File:SR505n-WAN-VDSL2-ptm.png|alt=SR505n- Mapping ptm0 to WAN(PPPoE) VDSL configuration|none|thumb|384x384px|SR505n- Mapping ptm0 to WAN VDSL configuration]]<br />
18. On the '''WAN Service Configuration''' page, ensure the following:<br />
* '''PPP over Ethernet (PPPoE)''' is the active WAN service type chosen,<br />
* Ensure Service Description shows as '''pppoe_4_1_1''',<br />
* '''802.1P Priority''' is set to '''1'''<br />
* '''802.1Q VLAN ID''' is set to '''35'''<br />
* Network Protocol Selection is set to '''IPv4&IPv6(Dual Stack)''', and click '''Next''' <br />
[[File:SR505n-WAN-VDSL3-ServiceType VLAN IP.png|alt=SR505n- PPPoE WAN Service Type, Priority, VLAN ID and IP Protocol|none|thumb|437x437px|SR505n- PPPoE WAN Service Type, Priority, VLAN ID and IP Protocol]]<br />
<br />
19. On the '''PPP Username and Password''' page, enter your DSL username (format xx000@ncf.ca) and your DSL password into the PPP Username and PPP Password fields respectively. Scroll down the page...<br />
[[File:SR505n-WAN-VDSL4-PPPoE.png|alt=SR505n- Enter PPPoE/DSL credentials for WAN-VDSL|none|thumb|725x725px|SR505n- Enter PPPoE/DSL credentials for WAN-VDSL]]<br />
20. Ensure '''Enable Firewall''', '''Enable NAT''' are checked.<br />
* Ensure '''Enable SIP''' is not checked. '''Note on SIP:''' Although we've found that most most VOIP providers prefer to have SIP disabled on modem/routers, your VOIP provider may require this feature. If you're encountering VOIP issues, confirm this setting preference with your VOIP provider. <br />
<br />
* Scroll to the bottom of the page and click '''Next''' <br />
[[File:SR505n-WAN-ADSL5-firewall NAT.png|alt=SR505n- Enable Firewall and NAT on WAN-VDSL|none|thumb|582x582px|SR505n- Enable Firewall and NAT on WAN-VDSL]]<br />
21. Click on Next twice on the '''Routing - Default Gateway''' and '''DNS Server Configuration''' pages to skip to the '''WAN Setup - Summary''' page.<br />
* Verify that the summary information you see matches the table below,<br />
* Click on '''Apply/Save'''.<br />
[[File:SR505n-WAN-VDSL6-confirm.png|alt=SR505n- Summary Settings for WAN-VDSL|none|thumb|510x510px|SR505n- Summary Settings for WAN-VDSL]]<br />
22. Confirm that the table on the '''Wide Area Network (WAN) Service Setup''' page match the image below and proceed. <br />
[[File:SR505n-WAN-confirm.png|alt=SR505n- Confirmation WAN Service Setup Table|none|thumb|859x859px|SR505n- Confirmation WAN Service Setup Table]]<br />
<br />
== UPnP ==<br />
UPnP allows devices on your network to automatically forward ports so they can be accessed from the Internet. While UPnP is convenient, we recommend turning it off for security reasons.<br />
{{Template:Back_to_the_Top}}23. From the '''Advanced Setup''' on the left, then Select '''UPnP'''. On the '''UPnP Configuration''' page, <br />
* Uncheck the '''Enable UPnP''' box,<br />
* Save the changes with '''Apply/Save'''<br />
[[File:SR505n-Secure-UPnP.png|alt=SR505n-Secure- Disable UPnP|none|thumb|485x485px|SR505n-Secure- Disable UPnP]]<br />
<br />
== WiFi Name==<br />
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24. Click and on '''Wireless''' menu link. From the Wireless - - Basic Page...<br />
* Set the '''SSID''' is set to NCF_0000 (NCF uses the last 4 digits of the modem's serial number).<br />
'''Note:''' We recommend that you not use your name or address as this information is broadcast and other people in your area will be able to associate the signal with which home it is coming from.<br />
* Click on '''Apply/Save''' at the bottom.<br />
[[File:SR505n-WiFi.png|alt=SR505n-WiFi SSID Setup|none|thumb|631x631px|SR505n-WiFi SSID Setup]]<br />
== WiFi Security==<br />
{{Template:Back_to_the_Top}}25.Click on the '''Security''' link, under the '''Wireless''' Menu option.<br />
* Set the '''Network Authentication''' to '''WPA2-PSK'''<br />
* Set the '''WPA passphrase''' to be your DSL-Password<br />
* Set the '''WPA Ecryption''' to '''AES'''<br />
* Click '''Apply/save'''.<br />
[[File:SR505n-WiFi-Security.png|alt=SR505n-WiFi-Security Settings|none|thumb|632x632px|SR505n-WiFi-Security Settings]]<br />
<br />
==Admin Password==<br />
{{Template:Back_to_the_Top}}<br />
26. Click on '''Management''' on the left. Then click on '''Access Control''' to reveal a sub-menu and then click on '''Passwords'''.<br />
* Enter '''admin''' for the '''User Name'''<br />
* Enter '''admin''' for the '''Old Password'''<br />
* Enter your DSL-Password or another strong password as the '''New Password'''. <br />
* Enter it once and again below to confirm<br />
* Save the changes with '''Apply/Save'''<br />
[[File:SR505n-Secure-Admin.png|alt=SR505n-Secure-Admin Password Change|none|thumb|569x569px|SR505n-Secure-Admin Password Change]]<br />
27. On Click on '''Management''' again, a pop-up log-in screen appears, and asks for sign-in. Use the User-ID '''admin''' and the DSL-Password just set.<br />
==Disable Support==<br />
{{Template:Back_to_the_Top}}<br />
28. Click on '''Access Control''' again and then select the '''Accounts''' sub-menu link. Then on the '''User Access Control Settings''' page, click on '''Delete/Modify Account'''.<br />
[[File:SR505n-Secure-Accounts.png|alt=SR505n-Secure-Accounts Page|none|thumb|SR505n-Secure-Accounts Page]]29. On the '''Delete/Edit Account''' page, ensure the selected account is '''support''' and selected '''Disable'''.<br />
* Click '''Update Account''' at the bottom of the page and then click '''Back'''.<br />
[[File:SR505n-Secure-Support.png|alt=SR505n-Secure-Disable Support|none|thumb|461x461px|SR505n-Secure-Disable Support]]<br />
30. Confirm your '''User Access Control Settings''' display as follows<br />
[[File:SR505n-Secure-Accounts-Confirm.png|alt=SR505n-Secure-Accounts- Confirm Support is Disabled|none|thumb|361x361px|SR505n-Secure-Accounts- Confirm Support is Disabled]]<br />
<br />
==Remote Access==<br />
{{Template:Back_to_the_Top}}31. Click on '''Management''' and then on '''Management Server'''. On the '''TR-069 Client -- Configuration page''', perform the following changes:<br />
* Set to '''TR-069 Client''' to '''Disable,'''<br />
* Change the '''ACS URL''' to '''https://acs.ncf.ca<nowiki/>,'''<br />
* Uncheck '''Connection Request Authentication''', and<br />
* '''Apply/Save'''<br />
[[File:SR505n-Secure-RemoteAccess.png|alt=SR505n-Secure- Disable Remote Access|none|thumb|645x645px|SR505n-Secure- Disable Remote Access]]<br />
<br />
==System Log==<br />
{{Template:Back_to_the_Top}}32. Click on '''Management''' and on '''System Log'''.<br />
[[File:SR505n-SystemLog.png|alt=SR505n- System Log|none|thumb|644x644px|SR505n- System Log]]<br />
33. Ensure the following settings:<br />
* '''Log''' is '''Enable'''<br />
* '''Log Level''' is '''Debugging'''<br />
* '''Display Level''' is '''Error'''<br />
* '''Mode''' is '''Local'''<br />
* Click '''Apply/Save'''<br />
[[File:SR505n-SystemLog-Config.png|alt=SR505n- System Log Configuration|none|thumb|646x646px|SR505n- System Log Configuration]]<br />
<br />
==Internet Time==<br />
{{Template:Back_to_the_Top}}34. Click on '''Management''' and on '''Internet Time'''. Make the follow changes:<br />
* Set '''First NTP time server''' to '''Other''' and input the url '''time.nrc.ca''' in the adjacent textbox.<br />
* Click '''Apply/Save'''<br />
[[File:SR505n-InternetTime.png|alt=SR505n-InternetTime|none|thumb|564x564px|SR505n-InternetTime]]<br />
<br />
==Backup Settings==<br />
{{Template:Back_to_the_Top}}35. Finally, back up your settings in case your modem is accidentally reset or if you need to return this configuration. <br />
* Click on '''Management''' and then '''Settings''' and then '''Backup'''.<br />
* Then click on '''Backup Running Settings'''<br />
* Save the back up file to a location you will remember. We recommend including the date and your account ID in the name of the file.<br />
[[File:SR505n-Settings-Backup.png|alt=SR505n-Settings-Backup|none|thumb|640x640px|SR505n-Settings-Backup]]<br />
<br />
= Routed Operation with separate WiFi Router=<br />
{{Template:Back_to_the_Top}}<br />
{{Template:SmartRG Config Options}}<br />
<br />
==Configure your modem for Routed Operation==<br />
If you have a router, we recommend the following configuration steps:<br />
<br />
1. Follow the configuration steps outline for [[#Routed_Operation_with_WiFi|Routed Operation with WiFi]] and make the following changes:<br />
* Under '''Wireless''', Uncheck the '''Enable Wireless''' Option,<br />
* Click '''Apply/Save'''[[File:SR505n-Wireless-Disabled.png|alt=SR505n-Wireless-Disabled|none|thumb|560x560px|SR505n-Wireless-Disabled]]<br />
<br />
==Router Configuration==<br />
2. On your router, set the Connection Mode or Type to '''Automatic IP, Automatic DHCP or Dynamic IP mode'''.<br />
<br />
= Bridge Operation=<br />
{{Template:Back_to_the_Top}}<br />
{{Template:SmartRG Config Options}}<br />
<br />
If you prefer your own external router rather than the one built into your SmartRG unit, we recommend [[#Routed Operation with separate WiFi Router|routed operation with a separate WiFi Router]]. However if you have networking expertise and are confident using the modem in bridge mode then take note of the following before configuring your SmartRG for Bridged operation:<br />
# Once you complete configuring your SmartRG modem for Bridged operation and disconnect from the modem, the Modem's Web Interface will become inaccessible with Auto DHCP settings on your computer. We recommend:<br />
#* '''Backup Settings:''' It is particularly important to backup the '''Running Settings''' on your modem before and after you configure it.<br />
#* '''Manual IP''': Setting a static IPv4 address on your computer, with the gateway IP set to http://192.168.1.1 to regain access to the modem<br />
#* '''Reset the modem:''' If you need to reset the modem, insert a paper-clip in the '''Reset''' hole on the back. Hold for 10 seconds to reset.<br />
#If you set up the modem for Bridge operation, then your router will need to be configured in PPPoE mode with your DSL username and password.<br />
<br />
== Checklist ==<br />
{{Template:Back_to_the_Top}}<br />
<br />
{| class="wikitable mw-collapsible"<br />
|+Steps to Configure SR505N for Bridge Operation<br />
!<br />
!Steps<br />
!Menu Navigation<br />
!Parameters<br />
|-<br />
|1<br />
|[[#Log into Modem Web Interface|Log into Modem]] <br />
|<nowiki>http://192.168.1.1</nowiki><br />
<br />
'''→ Manage Gateway (Advanced)'''<br />
|User Name: '''admin'''<br />
<br />
Password: '''admin'''<br />
|-<br />
|2<br />
|[[#WAN Cleanup|WAN Cleanup]]<br />
|'''Advanced Setup'''<br />
'''→ WAN Service'''<br />
|Remove '''ppp0.1''' from '''WAN''' Service Table<br />
|-<br />
|3<br />
|[[#Enable ADSL Interface|Enable ADSL]]<br />
|'''Advanced Setup''' <br />
'''→ Layer2 Interface'''<br />
<br />
'''→ ATM Interface'''<br />
|Add ATM: vpi:'''0''' vci:'''35'''<br />
DSL Latency: '''FAST''' and '''INTERLEAVED'''<br />
|-<br />
|4<br />
|[[#Enable VDSL Interface|Enable VDSL]]<br />
|'''Advanced Setup'''<br />
'''→ Layers2 Interface'''<br />
<br />
'''→ PTM Interface'''<br />
|Remove '''ptm0''' with '''Path0'''<br />
Add PTM: DSL Latency: '''FAST''' and '''INTERLEAVED'''<br />
|-<br />
|6<br />
|Configure ADSL<br />
|'''Advanced Setup'''<br />
'''→ WAN Service'''<br />
|Add '''atm0/(4_0_35)''' Bridge (br_4_0_35)<br />
|-<br />
|7<br />
|Configure VDSL<br />
|'''Advanced Setup'''<br />
'''→ WAN Service'''<br />
|Add '''ptm0/(4_1_1)''' Bridge(br_4_1_1.35)<br />
* 802.1P Priority:'''1''' <br />
<br />
* 802.1Q VLAN:'''35'''<br />
|-<br />
|9<br />
|WiFi<br />
|'''Wireless'''<br />
|Disable Wireless<br />
|-<br />
|11<br />
|[[SmartRG SR505N Configuration#Admin Password|Admin Password]]<br />
|'''Management'''<br />
'''→ Access Controls'''<br />
<br />
'''→ Passwords'''<br />
|<br />
* Username: '''admin'''<br />
<br />
* Old Password: admin (or whatever you set it to)<br />
* New Password: your DSL password<br />
|-<br />
|12<br />
|[[#Disable Support|Disable Support]]<br />
|'''Management'''<br />
'''→ Accounts'''<br />
<br />
'''→ Access Controls'''<br />
|'''Delete/Modify Account'''<br />
* Select '''Support''' role<br />
<br />
* '''Disable'''<br />
* '''Update''' (at bottom)<br />
|-<br />
|13<br />
|[[#Remote Access|Remote Access]]<br />
|'''Management'''<br />
<br />
'''→ Management Server'''<br />
|<br />
* TR-069 Client: '''Disable'''<br />
* ACS URL: '''https://acs.ncf.ca'''<br />
|-<br />
|14<br />
|[[#System Log|System Log]]<br />
|'''Management'''<br />
<br />
'''→ System Log'''<br />
|Configure System Log<br />
* System Log:'''Enable''' <br />
* Log Level: '''Debugging'''<br />
* Display Level: '''Error'''<br />
* Mode: '''Local'''<br />
|-<br />
|16<br />
|[[#Backup Settings|Backup Settings]]<br />
|'''Management'''<br />
<br />
'''→ Settings'''<br />
<br />
'''→ Backup'''<br />
|<br />
* '''Backup''' '''Running Settings'''<br />
* Save backup file to computer<br />
|}<br />
<br />
=Firmware=<br />
{{Template:Back_to_the_Top}}<br />
'''We recommend that you only do firmware update over an ethernet connection and NOT via wifi. Also DO NOT power off the modem in the middle of a firmware update'''<br />
<br />
The current firmware available to the NCF Office is '''2.6.1.9'''. You can verify your firmware by checking the software version on the Device Info page.<br />
[[File:SR505n-firmware-version.png|alt=SmartRG SR505n Firmware version check on Device Info Page|none|thumb|566x566px|SmartRG SR505n Firmware version check on Device Info Page]]<br />
'''&#x26A0;Caution: Modems with firmware older than version 2.5.0.14 must be first upgraded to version 2.5.0.14 before upgrading to version 2.6.1.9. Failure to do so may cause functionality problems which will not be covered by the Manufacturer's warranty.'''<br />
<br />
To request a copy of this firmware email [[mailto:support@ncf.ca support@ncf.ca]]. To install this new firmware onto your modem perform the following steps:<br />
<br />
# Download the firmware file and save it to a location on your computer that you can find easily.<br />
# Open a web browser and go to the address http://192.168.1.1 <br />
# Select '''Manage Gateway (Advanced)''' and log in (by default the username is admin and password is your dsl password as shown in [[#Getting_Started|Getting Started]] above)<br />
# Click on '''Management''' &rarr; '''Update Software'''<br />
# Click on '''Browse'''<br />
# Upload the firmware file that you downloaded in step 1.<br />
# Click '''Update Software'''<br />
[[File:SR505n-firmware-update.png|alt=SR505n firmware update|none|thumb|579x579px|SR505n firmware update]]<br />
'''Note:''' the modem will reboot once the new firmware has been uploaded. This process may take up to 15 minutes to resync (DSL light returns to solid green) and reconnect (the internet light starts blinking again).<br />
<br />
=See Also=<br />
{{Template:Back_to_the_Top}}<br />
*[[Modem Configuration]] - for a complete list of instructions for all NCF modems<br />
*[[Modem Lights#SmartRG|About SmartRG modem lights]]<br />
*[http://www.ncf.ca/ncf/dsl/modem/SmartRG_3xx-5xx_Gateway_User_Manual.pdf SmartRG SR505N modem manual]<br />
*[https://www.ncf.ca/ncf/support/w/images/f/f8/Modem_Info_Pages_-_SmartRG_505n_v1.0.pdf NCF SmartRG SR505N modem instruction sheet]<br />
*[[Changing WiFi Channels on SmartRG modems]]<br />
*[[Dynamic DNS]]<br />
*[[Port forwarding#Port_forwarding_on_SmartRG_Modems|Port forwarding with the SmartRG SR505N]]<br />
<br />
[[Category:DSL]]<br />
[[Category:Modems]]</div>Fx447https://help.ncf.ca/index.php?title=Template:Organizational_DSL_Pricing&diff=6812Template:Organizational DSL Pricing2019-03-22T14:33:25Z<p>Fx447: </p>
<hr />
<div>{| class="wikitable"<br />
|+Organizational DSL Rates<br />
!Speeds (Up To)<br />
!DSL Type<br />
!Unlimited Usage <br />
on Active Bell Line<br />
!Unlimited Usage <br />
on Dry Loop<br />
|-<br />
|6/0.8 Mbps<br />
|ADSL<br />
|$49.95/month + tax*<br />
|$56.95/month + tax*<br />
|-<br />
|10/1 Mbps<br />
|ADSL<br />
|$49.95/month + tax*<br />
|$56.95/month + tax*<br />
|-<br />
|10/7 Mbps<br />
|VDSL<br />
|$49.95/month + tax*<br />
|$56.95/month + tax*<br />
|-<br />
|16/1 Mbps<br />
|ADSL<br />
|$54.95/month + tax*<br />
|$61.95/month + tax*<br />
|-<br />
|16/10 Mbps<br />
|VDSL<br />
|$59.95/month + tax*<br />
|$66.95/month + tax*<br />
|-<br />
|25/10 Mbps<br />
|VDSL<br />
|$64.95/month + tax*<br />
|$71.95/month + tax*<br />
|-<br />
|50/10 Mbps<br />
|VDSL<br />
|$69.95/month + tax*<br />
|$76.95/month + tax*<br />
|-<br />
| colspan="4" align="center" |* '''ON''': 13% HST; '''QC''': 5% GST <br> '''Note:''' Registered not-for-profits and charities are eligible to a 15% discount on the organizational account rates.<br />
|}</div>Fx447https://help.ncf.ca/index.php?title=WiFi_Analyzer_for_Linux&diff=6619WiFi Analyzer for Linux2019-02-14T16:56:43Z<p>Fx447: /* Download and Install LinSSID */</p>
<hr />
<div><div class="ncfrightbox"> {{Template:Troubleshooting DSL Links}} </div><br />
How to Install and Check for WiFi Interference at Your Premises and Produce a Report for NCF <br />
<br />
'''Note: Instructions created using Ubuntu 18.04.1 (this will not work on Windows or Mac)'''<br />
<br />
=== Download and Install LinSSID ===<br />
1. Navigate to [https://sourceforge.net/projects/linssid/ this link] to download and install “[https://sourceforge.net/projects/linssid/ LinSSID]<br />
[[File:LinSSID1.png|alt=LinSSID download page|none|thumb|596x596px|LinSSID Download Page]]<br />
<br />
2. Click download - When prompted by your browser either:<br />
# '''Firefox''' “Open with” Software Install (default) or<br />
# '''Chromium/Chrome''' Allow file to download and then double click to open<br />
[[File:LinSSID2.png|alt=LinSSID download confirmation|none|thumb|600x600px|LinSSID Download Confirmation]]<br />
3. Ubuntu Software will open with option to install LinSSID.<br />
<br />
4. Click install. You will be prompted to authenticate with your administrator password. Install will proceed if password is correct.<br />
[[File:LinSSID3.png|alt=LinSSID Software Install Confirmation|none|thumb|452x452px|LinSSID Software Install Confirmation]]<br />
5. When completed, click “launch” in Ubuntu Software, or locate “LinSSID” under the “Show Applications” link (resembles nine spheres) in your Taskbar.<br />
[[File:LinSSID4.png|alt=LinSSID Launch confirmation|none|thumb|734x734px|LinSSID Launch Confirmation]]<br />
6. LinSSID will have you authenticate again using your password when launching the program.<br />
<br />
=== Setting Up and Scanning Networks ===<br />
1. Access the “File” menu and select “Preferences” add a checkmark next to “Log Data”. Click OK.<br />
[[File:LinSSID5.png|alt=LinSSID Setting Log Data Preference|none|thumb|479x479px|LinSSID Setting Log Data Preference]]<br />
2. Select the wireless interface of your choice from the drop down list (most computers have only one).<br />
<br />
3. Click the “Play” button (resembes a VCR) to start the test.<br />
[[File:LinSSID6.png|alt=LinSSID Setting Wireless Interface and Starting Scan|none|thumb|659x659px|LinSSID Setting Wireless Interface and Starting Scan]]<br />
<br />
4. Sort the networks by “Signal” - lower numbers first (like golf, a lower number is better!<br />
<br />
5. Ensure the “2.4 Ghz Channels” graph is showing! The channels with the most wifi networks represent the frequency bands with the most interference from other networks.<br />
<br />
6. Click your network’s name to highlight it.<br />
[[File:LinSSID7.png|alt=LinSSID Sorting Wireless Networks and Highlighting Your Network |none|thumb|751x751px|LinSSID Sorting Wireless Networks and Highlighting Your Network]]<br />
<br />
7. Leave the program to run for about 15 minutes and take a screenshot of the report. This will save the screenshot as an image in your “Pictures” file folder. Include the image in a reply to the most recent ticket email you received from [mailto:support@ncf.ca support@ncf.ca] as an attachment.<br />
[[Category:DSL]]<br />
[[Category:Linux]]<br />
[[Category:Troubleshooting]]<br />
[[Category:Home Network]]</div>Fx447https://help.ncf.ca/index.php?title=WiFi_Analyzer_for_Linux&diff=6618WiFi Analyzer for Linux2019-02-14T16:56:01Z<p>Fx447: /* Download and Install LinSSID */</p>
<hr />
<div><div class="ncfrightbox"> {{Template:Troubleshooting DSL Links}} </div><br />
How to Install and Check for WiFi Interference at Your Premises and Produce a Report for NCF <br />
<br />
'''Note: Instructions created using Ubuntu 18.04.1'''<br />
<br />
=== Download and Install LinSSID ===<br />
1. Navigate to [https://sourceforge.net/projects/linssid/ this link] to download and install “[https://sourceforge.net/projects/linssid/ LinSSID]<br />
[[File:LinSSID1.png|alt=LinSSID download page|none|thumb|596x596px|LinSSID Download Page]]<br />
<br />
2. Click download - When prompted by your browser either:<br />
# '''Firefox''' “Open with” Software Install (default) or<br />
# '''Chromium/Chrome''' Allow file to download and then double click to open<br />
[[File:LinSSID2.png|alt=LinSSID download confirmation|none|thumb|600x600px|LinSSID Download Confirmation]]<br />
3. Ubuntu Software will open with option to install LinSSID.<br />
<br />
4. Click install. You will be prompted to authenticate with your administrator password. Install will proceed if password is correct.<br />
[[File:LinSSID3.png|alt=LinSSID Software Install Confirmation|none|thumb|452x452px|LinSSID Software Install Confirmation]]<br />
5. When completed, click “launch” in Ubuntu Software, or locate “LinSSID” under the “Show Applications” link (resembles nine spheres) in your Taskbar.<br />
[[File:LinSSID4.png|alt=LinSSID Launch confirmation|none|thumb|734x734px|LinSSID Launch Confirmation]]<br />
6. LinSSID will have you authenticate again using your password when launching the program.<br />
<br />
=== Setting Up and Scanning Networks ===<br />
1. Access the “File” menu and select “Preferences” add a checkmark next to “Log Data”. Click OK.<br />
[[File:LinSSID5.png|alt=LinSSID Setting Log Data Preference|none|thumb|479x479px|LinSSID Setting Log Data Preference]]<br />
2. Select the wireless interface of your choice from the drop down list (most computers have only one).<br />
<br />
3. Click the “Play” button (resembes a VCR) to start the test.<br />
[[File:LinSSID6.png|alt=LinSSID Setting Wireless Interface and Starting Scan|none|thumb|659x659px|LinSSID Setting Wireless Interface and Starting Scan]]<br />
<br />
4. Sort the networks by “Signal” - lower numbers first (like golf, a lower number is better!<br />
<br />
5. Ensure the “2.4 Ghz Channels” graph is showing! The channels with the most wifi networks represent the frequency bands with the most interference from other networks.<br />
<br />
6. Click your network’s name to highlight it.<br />
[[File:LinSSID7.png|alt=LinSSID Sorting Wireless Networks and Highlighting Your Network |none|thumb|751x751px|LinSSID Sorting Wireless Networks and Highlighting Your Network]]<br />
<br />
7. Leave the program to run for about 15 minutes and take a screenshot of the report. This will save the screenshot as an image in your “Pictures” file folder. Include the image in a reply to the most recent ticket email you received from [mailto:support@ncf.ca support@ncf.ca] as an attachment.<br />
[[Category:DSL]]<br />
[[Category:Linux]]<br />
[[Category:Troubleshooting]]<br />
[[Category:Home Network]]</div>Fx447https://help.ncf.ca/index.php?title=Template:Thomson_TG585_V8&diff=6435Template:Thomson TG585 V82019-02-07T17:35:18Z<p>Fx447: </p>
<hr />
<div> <div class="ncfbox ncfboxborder"><br />
<div class="ncfboxtitle ncfcenter">Thomson TG585 V8</div><br />
<div class="ncfboxcontents"><br />
<div class="ncfcenter"><br />
[[File:TG585v7 45 LR.jpg|border|x120px|TG585 Version 8 Front]] [[File:thomson585back.jpg|border|x120px|TG585 Version 8 Back]]<br />
</div><br />
Sold from summer of 2011 until December 2011<br />
* [https://web.archive.org/web/20140226012353/http://www.technicolorbroadbandpartner.com/getfile.php?id=7081 Setup and User Guide]<br />
* [https://web.archive.org/web/20140226012439/http://www.technicolorbroadbandpartner.com:80/getfile.php?id=7082 Guide d'installation et de l'utilisateur]<br />
* [https://web.archive.org/web/20140226012346/http://www.technicolorbroadbandpartner.com:80/getfile.php?id=6623 Datasheet]<br />
* [https://highspeed.tips/emulators/585v8/ ST585 v8 Emulator (differs slightly)]<br />
* [https://www.plus.net/help/archive/broadband/thomson-585-faqs-and-troubleshooting/ TG585 FAQ]<br />
</div><br />
</div><br />
<br />
[[Category:DSL]]<br />
[[Category:Modems]]</div>Fx447https://help.ncf.ca/index.php?title=Template:Thomson_TG585_V7&diff=6434Template:Thomson TG585 V72019-02-07T17:32:48Z<p>Fx447: </p>
<hr />
<div> <div class="ncfbox ncfboxborder"><br />
<div class="ncfboxtitle ncfcenter">Thomson TG585 V7</div><br />
<div class="ncfboxcontents"><br />
<div class="ncfcenter"><br />
[[File:TG585v7 45 LR.jpg|border|x120px|TG585 Version 7 Front]] [[File:thomson585back.jpg|border|x120px|TG585 Version 7 Back]]<br />
</div><br />
Sold from late 2009 until spring 2011<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/TG585-v7_SetupUserGuide_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/TG585-v7_SetupUserGuide_fr.pdf Guide d'installation et de l'utilisateur]<br />
* [http://www.ncf.ca/ncf/dsl/modem/Datasheet_585v7.pdf Datasheet]<br />
</div><br />
</div><br />
<br />
[[Category:DSL]]<br />
[[Category:Modems]]</div>Fx447https://help.ncf.ca/index.php?title=Template:Thomson_TG585_V6&diff=6433Template:Thomson TG585 V62019-02-07T17:32:21Z<p>Fx447: </p>
<hr />
<div> <div class="ncfbox ncfboxborder"><br />
<div class="ncfboxtitle ncfcenter">Thomson TG585 Version 6</div><br />
<div class="ncfboxcontents"><br />
<div class="ncfcenter"><br />
[[File:ST585v6_45.jpg|border|x120px|TG585 Version 6 Front]] [[File:st585back.jpg|border|x120px|TG585 Version 6 Back]]<br />
</div><br />
Sold until approx late 2009<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST585-v6_SetupUserGuide_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST585-v6_SetupUserGuide_fr.pdf Guide d'installation et de l'utilisateur]<br />
</div><br />
</div><br />
<br />
[[Category:DSL]]<br />
[[Category:Modems]]</div>Fx447https://help.ncf.ca/index.php?title=Template:SpeedTouch_ST516_V6&diff=6432Template:SpeedTouch ST516 V62019-02-07T17:31:35Z<p>Fx447: </p>
<hr />
<div> <div class="ncfbox ncfboxborder"><br />
<div class="ncfboxtitle ncfcenter">SpeedTouch ST516 Version 6</div><br />
<div class="ncfboxcontents"><br />
<div class="ncfcenter"><br />
[[File:ST516v6_45.jpg|border|x120px|ST516 Version 6 Front]] [[File:st516 back.jpg|border|x120px|ST516 Version 6 Back]]<br />
</div><br />
Sold until December 2011<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST516v6_InstallSetup_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST516v6_InstallSetup_fr.pdf Guide d'installation et de l'utilisateur]<br />
* [http://www.ncf.ca/ncf/dsl/modem/Datasheet_516v6.pdf Datasheet]<br />
* [https://highspeed.tips/emulators/ST516v6/cgi/wizard/index.html ST516 Emulator]<br />
</div><br />
</div><br />
<br />
[[Category:DSL]]<br />
[[Category:Modems]]</div>Fx447https://help.ncf.ca/index.php?title=Template:Bell_Home_Hub_2000&diff=6431Template:Bell Home Hub 20002019-02-07T17:30:06Z<p>Fx447: </p>
<hr />
<div> <div class="ncfbox ncfboxborder"><br />
<div class="ncfboxtitle ncfcenter">Bell Home Hub 2000</div><br />
<div class="ncfboxcontents"><br />
<div class="ncfcenter"><br />
[[File:homehub2000front.jpg|border|x120px|Bell Home Hub 2000 Front]] [[File:homehub2000back.jpg|border|x120px|Bell Home Hub 2000 Back]]<br />
</div><br />
* [http://support.bell.ca/Billing-and-Accounts/Knowledge_centre?kc-category=MODEMS_CONNECTIONS_AND_HOME_NETWORKS&ArticleType=ALL#articleList General Troubleshooting]<br />
* [http://support.bell.ca/Internet/Products/Home-Hub-2000-modem.Tutorials Bell Tutorials]<br />
* [http://support.bell.ca/Internet/Connection-help/Accessing_Bell_Home_Hub Device Access]<br />
* [https://www.ncf.ca/ncf/support/wiki/Bell_Home_Hub_2000_Configuration Configuration Instructions]<br />
</div><br />
</div><br />
<br />
[[Category:DSL]]<br />
[[Category:Modems]]</div>Fx447https://help.ncf.ca/index.php?title=Template:Bell_Home_Hub_1000&diff=6430Template:Bell Home Hub 10002019-02-07T17:26:22Z<p>Fx447: </p>
<hr />
<div> <div class="ncfbox ncfboxborder"><br />
<div class="ncfboxtitle ncfcenter">Bell Home Hub 1000</div><br />
<div class="ncfboxcontents"><br />
<div class="ncfcenter"><br />
[[File:homehub1000.jpg|border|x120px|Bell Home Hub 1000 Front]] [[File:homehub1000back.jpg|border|x120px|Bell Home Hub 1000 Back]]<br />
</div><br />
* [http://support.bell.ca/Billing-and-Accounts/Knowledge_centre?kc-category=MODEMS_CONNECTIONS_AND_HOME_NETWORKS&ArticleType=ALL&Product=Home-Hub-1000-modem General Troubleshooting]<br />
* [http://support.bell.ca/Internet/Products/Home-Hub-1000-modem.Tutorials Bell Tutorials]<br />
* [http://support.bell.ca/Internet/Connection-help/Accessing_Bell_Home_Hub Device Access]<br />
* [https://www.ncf.ca/ncf/support/wiki/Bell_Home_Hub_1000_Configuration Configuration Instructions]<br />
</div><br />
</div><br />
<br />
[[Category:DSL]]<br />
[[Category:Modems]]</div>Fx447https://help.ncf.ca/index.php?title=Template:TP-Link_8616&diff=6429Template:TP-Link 86162019-02-07T17:22:41Z<p>Fx447: </p>
<hr />
<div> <div class="ncfbox ncfboxborder"><br />
<div class="ncfboxtitle ncfcenter">TP-Link 8616</div><br />
<div class="ncfboxcontents"><br />
<div class="ncfcenter"><br />
[[File:TD-8616.jpg|border|x120px|TP-Link 8616 Front]] [[File:8616back.jpg|border|x120px|TP-Link 8616 Back]]<br />
</div><br />
Very rarely encountered. Strictly a modem, does not have the capability to dynamically assign an IP address to any hosts.<br />
Use modem manual for configuration (Especially Section 3.1) <br />
<br />
Configuring on a computer with more than one Ethernet interface requires that you temporarily disable one of them, due to the 8616's lack of DHCP services. So, issue a terminal command of "ifconfig eth0 down" before configuring the modem.<br />
The modem only requires a VPI and VCI. It is not necessary to specify PVC2.<br />
* [https://www.tp-link.com/ca/products/details/cat-15_TD-8616.html home page]<br />
* [https://static.tp-link.com/resources/document/TD-8616_V8_User_Guide_1910010865.pdf Modem Manual]<br />
* [http://www.dslreports.com/forum/r26026121-TekSavvy-Dry-Loop-DSL-TP-Link-TD-8616 PPPoe Configuration (third party)]<br />
* [https://www.tp-link.com/ca/download/TD-8616.html#Firmware 8616 Firmware]<br />
* [https://www.tp-link.com/ca/download/TD-8616.html General TP-Link FAQ]<br />
</div><br />
</div><br />
<br />
[[Category:DSL]]<br />
[[Category:Modems]]</div>Fx447https://help.ncf.ca/index.php?title=Template:TP-Link_8850&diff=6427Template:TP-Link 88502019-02-07T17:20:22Z<p>Fx447: Blanked the page</p>
<hr />
<div></div>Fx447https://help.ncf.ca/index.php?title=Template:TP-Link_TD-W8901G&diff=6426Template:TP-Link TD-W8901G2019-02-07T17:12:31Z<p>Fx447: </p>
<hr />
<div><div class="ncfbox ncfboxborder"><br />
<div class="ncfboxtitle ncfcenter">&#x26A0;TP-Link TD-W8901G</div><br />
<div class="ncfboxcontents"><br />
<div class="ncfcenter"><br />
[[File:TD-W8901G-02.jpg|border|x120px|TD-W8901G Front]] [[File:8901gback.jpg|border|x120px|TD-W8901G Back]]<br />
</div><br />
Sold from Dec 2011 to Oct 2012<br />
<br />
&#x26A0; AVOID/REPLACE (known security vulnerability)<br />
* [[Misfortune Cookie Vulnerability|Modem Security Vulnerability Article]]<br />
* [http://www.tp-link.com/en/products/details/?model=TD-W8901G 8901G home page]<br />
* [http://www.tp-link.com/resources/software/201161016042811.pdf User Guide]<br />
* [http://www.tp-link.com/resources/software/2010122017422318.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/resources/document/datasheet/TD-W8901G_ds.zip Datasheet]<br />
* [http://www.tp-link.com/en/download/TD-W8901G.html#Firmware 8901-G Firmware]<br />
* [http://www.tp-link.com/en/download/TD-W8901G.html General TP-Link FAQ]<br />
</div><br />
</div></div>Fx447https://help.ncf.ca/index.php?title=Template:TP-Link_TD-W8950ND&diff=6425Template:TP-Link TD-W8950ND2019-02-07T17:07:46Z<p>Fx447: </p>
<hr />
<div><div class="ncfbox ncfboxborder"><br />
<div class="ncfboxtitle ncfcenter">TP-Link TD-W8950ND</div><br />
<div class="ncfboxcontents"><br />
<div class="ncfcenter"><br />
[[File:TP-Link TD-W8950ND.jpg|border|x120px|TD-W8950ND Front]] [[File:8950back.jpg|border|x120px|TD-W8950ND Back]]<br />
</div><br />
Sold from Dec 2011 to Oct 2012<br />
* [http://www.tp-link.com/resources/software/20106295240815.pdf User Guide]<br />
* [https://web.archive.org/web/20170623121329/http://static.tp-link.com/Resources/document/7106503516_TD-W8950ND_QIG.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/resources/document/datasheet/TD-W8950ND_ds.zip Datasheet]<br />
* [http://www.tp-link.com/en/download/TD-W8950ND.html#Firmware 8950 Firmware + General TP-Link FAQ]<br />
</div><br />
</div><br />
<br />
[[Category:DSL]]<br />
[[Category:Modems]]</div>Fx447https://help.ncf.ca/index.php?title=Template:TP-Link_TD-W8961ND&diff=6424Template:TP-Link TD-W8961ND2019-02-07T16:55:26Z<p>Fx447: </p>
<hr />
<div> <div class="ncfbox ncfboxborder"><br />
<div class="ncfboxtitle ncfcenter">TP-Link TD-W8961ND</div><br />
<div class="ncfboxcontents"><br />
<div class="ncfcenter"><br />
[[File:TP-Link TD-W8961ND.jpg|border|x120px|TP-Link TD-W8961ND Front]] [[File:8961back.jpg|border|x120px|TP-Link TD-W8961ND Back]]<br />
</div><br />
Sold from Jan 2016 to Oct 2017<br />
<br />
&#x26A0; Known Security Vulnerability - Some Versions<br />
* [[Misfortune Cookie Vulnerability|Modem Security Vulnerability Article]]<br />
* [[:File:Modem_Info_Pages_-_8961_v1.0.pdf|About your new TP-Link TD-W8961N]]<br />
* [http://www.tp-link.com/en/products/details/cat-15_TD-W8961N.html TP-Link - TD-W8961N home page]<br />
* [http://www.tp-link.com/res/down/doc/TD-W8961N(UN)_V2_UG.pdf TP-Link - TD-W8961N User Guide]<br />
* [http://www.tp-link.com/res/down/doc/TD-W8961N(UN)_V2_QIG.pdf TP-Link - Quick Installation Guide]<br />
* [http://www.tp-link.com/res/down/doc/TD-W8961N_UN_2.0.pdf TP-Link - Datasheet]<br />
* [http://www.tp-link.com/resources/simulator/TD-8951ND(UN)/rpSys.html TP-Link - 8951ND Emulator (differs slightly)]<br />
* [http://www.tp-link.com/en/download/TD-W8961ND.html TP-Link - Firmware]<br />
* [http://www.tp-link.com/en/download/TD-W8961ND.html TP-Link - General FAQ]<br />
</div><br />
</div><br />
<br />
[[Category:DSL]]<br />
[[Category:Modems]]</div>Fx447https://help.ncf.ca/index.php?title=Template:SmartRG_SR506n&diff=6423Template:SmartRG SR506n2019-02-07T16:54:35Z<p>Fx447: </p>
<hr />
<div> <div class="ncfbox ncfboxborder"><br />
<div class="ncfboxtitle ncfcenter"> SmartRG SR506n</div><br />
<div class="ncfboxcontents"><br />
<div class="ncfcenter"><br />
[[File:Sr506n-front.PNG|border|x120px|SmartRG Front]] [[File:Sr506n-back.PNG|border|x120px|SmartRG Back]]<br />
</div><br />
Sold from Aug 2018<br />
* [[SmartRG SR506n|Home]]<br />
* [[SmartRG SR506n Config from File|Configuration from File]]<br />
* [[SmartRG SR506n Routed Configuration|Routed Configuration]]<br />
* [[SmartRG SR506n Bridge Configuration|Bridge Configuration]]<br />
* [[SmartRG SR506n Firmware|Firmware Check and Update]]<br />
* [[:File:About your SmartRG SR506n.pdf|About your SmartRG SR506n]]<br />
* [[Changing WiFi Channels on SmartRG SR505N|Changing WiFi Channels]]<br />
* [[Port_forwarding#Port_forwarding_on_SmartRG_Modems|Port Forwarding]]<br />
* [https://www.smartrg.com/sr506n SmartRG - Home Page]<br />
* [https://www.ncf.ca/ncf/support/w/images/a/a3/SmartRG_SR506n_Manual.pdf SmartRG - Manual]<br />
* [https://go.smartrg.com/hubfs/Data%20Sheets/SR506n.pdf SmartRG - Data Sheet]<br />
* [https://highspeed.tips/files/emulators/678/SR505n/ Highspeed Tips - SR505 Emulator (differs slightly from SR506)]<br />
</div><br />
</div><br />
<br />
[[Category:DSL]]<br />
[[Category:Modems]]</div>Fx447https://help.ncf.ca/index.php?title=Email&diff=5094Email2018-07-27T12:38:55Z<p>Fx447: </p>
<hr />
<div>This page provides some basic information about NCF email, how it works and how to configure it.<br />
<br />
For infomation on using the Zimbra webmail system, please see [[Zimbra]].<br />
<br />
== Sending and receiving email ==<br />
{{:Template:Quick Facts (Email)}}<br />
===General information===<br />
NCF provides every member with a personal email address. NCF email addresses are simply a member's account ID (eg., 'ab123') followed by '@ncf.ca', for example, 'ab123@ncf.ca'.<br />
<br />
Optionally, you can arrange for an [[Email Alias|email alias]], for example, 'jsmith@ncf.ca'.<br />
<br />
'''Important:''' If you already have an email address and do not plan to use your NCF email address, be sure to tell us, using [https://secure.ncf.ca/ncf/home/tools/preferences.jsp Change Preferences] at the bottom-right of the StartPage. NCF needs to be able to reach you about your account.<br />
<br />
=== Receiving mail===<br />
Incoming email for you is stored on NCF's computer until you ask for it.<br />
There are two ways to receive email:<br />
<br />
;Using NCF WebMail (browser-based)<br />
:All you need to use WebMail is a web browser connected to the internet (eg., home, office, library, internet cafe, anywhere in the world via internet). No set-up is required. You read and send mail from the browser using the [[Zimbra]] interface and your mail is stored on an NCF computer. With WebMail, your email stays on the computers at NCF and is backed up there, too, to protect against loss.<br />
<br />
:A disadvantage of using WebMail is that you have to stay connected to the internet while you are reading and composing your email.<br />
<br />
;Using an email client (on your personal computer)<br />
:Email client software allows your email to be transferred to your computer and then read there. The size of your mail archive can be as large as your hard drive.<br />
<br />
:A disadvantage is that your mail is only accessible while you are at your own computer.<br />
<br />
In the past personal computer-based mail clients were dominant, but in recent years the trend has been away from mail clients and towards server-based webmail, because of the convenience of being able to access the mail from any browser anywhere, even from phones and hand-held devices, as well as automatic back-ups.<br />
<br />
== Zimbra Limits at NCF ==<br />
There are several limits you may encounter in your use of Zimbra.<br />
# '''Mail storage size''' - members are allocated 1000MB of storage. This contains all the mail and briefcase data. Members must manage their space within that limit. See [[Zimbra webmail#How much storage space are you using.3F|how to check your storage space.]]<br />
# '''Mail message size''' - a maximum of of 56MB per message is allowed. The actual file size of the attachment is 20-30% less as special encoding is required to send it via email. If you have large files that you wish to share, there are a number of other file sharing approaches that may be better than attachments. One of those is using the Zimbra Briefcase - see [[Zimbra: Briefcase]].<br />
# '''Sending rate''' - NCF limits the rate at which members can send out email to protect against spamming. A limit of 200 messages over a 4 hour span is in place. If you have large distribution lists that will exceed this, please contact the office - we have a solution.<br />
<br />
== NCF Webmail ==<br />
NCF Webmail allows you to compose, send, receive and manage your email using any browser. It is the easiest way to send and receive email while you are away from home. Your mail stays on the NCF's mail server. To use it all you need is a web browser and connection to the Internet.<br />
<br />
You can try WebMail by going to the [http://start.ncf.ca StartPage] and clicking on 'Get your NCF WebMail'. There is nothing to install on your computer.<br />
<br />
Up to 1000 MB of email can be accumulated and stored in your WebMail Inbox and folders, as of early 2017. NCF's storage capacity increases regularly as facilities are upgraded.<br />
<br />
The NCF Webmail system runs the [[Zimbra]] mail system. For an overview of the benefits of Zimbra, please visit the [http://www.ncf.ca/ncf/home/zimbraIntro.jsp Introducing Zimbra] page.<br />
<br />
For specific and detailed help on all things Zimbra, visit the [[Zimbra]] Help Page.<br />
<br />
== Mail readers (mail clients) ==<br />
<br />
Some common current mail readers, all available for download free of charge, are:<br />
<br />
* [http://mail.live.com Microsoft Windows Live Mail]<br />
* [https://www.mozilla.org/en-US/thunderbird/ Mozilla Thunderbird]<br />
* [http://www.pmail.com/ Pegasus]<br />
<br />
If you do not have a mail reader, you can download one for free. Once it is installed on your computer, you need to configure it so it knows from where to retrieve/send your email.<br />
<br />
'''Notes:'''<br />
*Microsoft Outlook Express is very outdated, has serious security problems, is no longer supported by Microsoft and is not recommended by NCF. See [http://en.wikipedia.org/wiki/Outlook_Express this article] for more detail on why you should replace it.<br />
*Microsoft Outlook is commercial software and comes with ''Microsoft Office''.<br />
<br />
=== Setting up a mail reader ===<br />
Modern mail readers are pretty easy to set up. Typically you just need some of the information in the 'Quick Facts' box above.<br />
<br />
For step by step instructions, click on your mail reader below:<br />
<br />
Step-by-step instruction for popular mail readers:<br />
* [[IPhone|iPhone, iPad, or iPod Touch]]<br />
* [http://www.ncf.ca/ncf/support/android/ Android Devices (eg. Google Nexus One, Motorola Milestone, or HTC Hero)]<br />
* [[Apple Mail|Apple Mail (2011)]]<br />
* [[BlackBerry 10]]<br />
* [[PlayBook|Blackberry PlayBook]]<br />
* [http://www.ncf.ca/ncf/support/evolution.html Evolution Mail and Calendar]<br />
* [http://web.ncf.ca/aw958/mail_help_files/outlook_2003_setup/outlook_2003.html Microsoft Outlook 2003]<br />
* [[Microsoft Outlook 2010]]<br />
* [[Microsoft Outlook 2016]]<br />
* [http://www.ncf.ca/ncf/support/mail_thunderbird3.html Mozilla Thunderbird]<br />
* [http://www.ncf.ca/ncf/support/windowsLiveMail.html Windows Live Mail]<br />
* [http://web.ncf.ca/aw958/mail_help_files/zimbra/index.html Zimbra Desktop email client] by Graeme Beckett, NCF<br />
<br />
Step-by-step instructions for older mail readers, still in use on some systems:<br />
* [http://web.ncf.ca/glennj/ncf/bookshelf/appleMail/index.shtml Apple Mail (2006)]<br />
* [http://www.ncf.ca/ncf/support/eudora.html Eudora Mail]<br />
* [http://www.ncf.ca/ncf/support/outlook.html Microsoft Outlook Express]<br />
* [http://www.ncf.ca/ncf/support/mail_thunderbird.html Mozilla Thunderbird 1.x or 2.x]<br />
* [http://www.ncf.ca/ncf/support/ns71.html Netscape Mail]<br />
* [http://www.ncf.ca/ncf/support/pegasusMail.html Pegasus Mail]<br />
* [[Windows Mail]]<br />
<br />
For information on whether you should set up your reader for POP or IMAP see [http://www.ncf.ca/ncf/support/pop_imap.html What's the difference between POP and IMAP?].<br />
<br />
Keep in mind if you use an email client that it will not retrieve your yellow mail that the spam filter saves there for you.<br />
<br />
=== I can receive email, but I can't send! (Relay Access Denied) ===<br />
If your mail account appears to be setup correctly, but you are having trouble sending, it could be that you don't have SSL and authentication enabled.<br />
<br />
Step-by-step instructions to update or confirm that your account is correctly configured for SSL and authentication:<br />
* [http://www.ncf.ca/ncf/support/outlook_ssl.html Microsoft Outlook Express SSL Setup]<br />
* [http://www.ncf.ca/ncf/support/mail_thunderbird_smtp.html Mozilla Thunderbird SSL Setup]<br />
* [http://www.ncf.ca/ncf/support/windowsLiveMail_ssl.html Windows Live Mail SSL Setup]<br />
<br />
== Spam Reduction ==<br />
<br />
=== Customizing SpamFilter ===<br />
Regardless of how you read your mail, you can use NCF's SpamFilter if you have problems with spam.<br />
<br />
You can view or change your SpamFilter settings by going to the [http://start.ncf.ca StartPage], and clicking on [http://www.ncf.ca/ncf/home/spamfilter/index.jsp SpamFilter set-up] under 'Email' in the left column. There is information on that page about how SpamFilter works and [http://www.ncf.ca/ncf/support/faqMaker.jsp?faq=2 Frequently Asked Questions] on customizing SpamFilter.<br />
<br />
There is also [https://youtu.be/PWEibPkXCS0 a short video on setting SpamFilter options].<br />
<br />
=== Blocking Specific Email Addresses ===<br />
Spam can be difficult to stop as spammers are relentless, and can often send messages from many different emails, making it much more difficult to stop.<br />
<br />
If the undesireable messages you are receiving are coming from the same address, it would be best to add a mail exception on your spam filtering page [https://www.ncf.ca/ncf/home/spamfilter/greenListMgr.jsp here] to ensure the offending address is blocked from sending you mail in the future.<br />
<br />
Simply enter the offending email into the “Email address” bar and enter “Classification” as “Red” to ensure this address will be marked as spam and not be delivered to your mailbox in the future.<br />
<br />
===Using Yellow Mail===<br />
NCF provides a facility to screen mail items that your SPAM fileter settings have found questionable before the mail enters your Zimbra inbox. This is called yellow mail. You can see a short video [[https://youtu.be/3rqLbGhvA8w here]] on how to use it.<br />
<br />
==See also==<br />
*[[Alternate email address]]<br />
*[[Email Alias]]<br />
*[[Email blacklisting]]<br />
*[[Email spoofing]]<br />
*[[Tips (Email)|Email tips]]<br />
*[[Zimbra]] - for help on the Zimbra webmail system<br />
<br />
[[Category: Email]]</div>Fx447https://help.ncf.ca/index.php?title=Quick_Facts_(Email)&diff=5093Quick Facts (Email)2018-07-27T12:37:22Z<p>Fx447: Fx447 moved page Quick Facts (Email) to Template:Quick Facts (Email)</p>
<hr />
<div>#REDIRECT [[Template:Quick Facts (Email)]]</div>Fx447https://help.ncf.ca/index.php?title=Template:Quick_Facts_(Email)&diff=5092Template:Quick Facts (Email)2018-07-27T12:37:22Z<p>Fx447: Fx447 moved page Quick Facts (Email) to Template:Quick Facts (Email)</p>
<hr />
<div><table align=right border=1 style="border-collapse: collapse;<br />
background-color: gainsboro; margin-left: 1em"><br />
<tr><td><p style="margin-bottom: 0.5em; text-align: center"><b>Email Quick Configuration<br />
Info</b></p><br />
<br />
<table style="border-collapse: collapse; border: 1px solid silver; line-height: 1.2em; background-color: lightyellow" border=1><br />
<tr><td valign=top>Mail server:</td><td><b>mail.ncf.ca</b></td></tr><br />
<tr><td valign=top>Username:</td><td>(your NCF ID, eg., ab123)</td></tr><br />
<tr><td valign=top>Password:</td><td>(your [[NCF account password]])</td></tr><br />
<tr><td valign=top>'''Incoming mail:'''</td><td></td></tr><br />
<tr><td valign=top>IMAP Port:</td><td>(SSL) Port 993</td></tr><br />
<tr><td valign=top>POP-3 Port:</td><td>(SSL) Port 995</td></tr><br />
<tr><td valign=top>'''Outgoing mail:'''</td><td></td></tr><br />
<tr><td valign=top>Submission:</td><td> (TLS and starttls) Port 587</td></tr><br />
<tr><td valign=top>SMTPS:</td><td> (SSL-legacy) Port 465</td></tr><br />
</table><br />
<br />
</td></tr><br />
</table><br />
<br />
[[Category:Email]]</div>Fx447https://help.ncf.ca/index.php?title=Community_Access_Fund_(CAF)&diff=5031Community Access Fund (CAF)2018-07-26T16:08:46Z<p>Fx447: More minor changes.</p>
<hr />
<div>The Community Access Fund was launched in December 2016 but builds on NCF's history. The Fund will help provide high speed Internet services to people in our community who may have difficulty affording and/or accessing it.<br />
<br />
The CAF will include a number of specific projects and services.<br />
<br />
==Ottawa Community Housing Partnership - New Community Access Plan==<br />
NCF has just announced a new Community Access plan for all Ottawa Community Housing tenants. <br />
<br />
The plan includes our high-speed DSL internet up to 6mbps, including unlimited usage and free line installation for $25.00 + HST/month. <br />
<br />
Those without a land-line phone service will also need a dry line, which costs an additional $5.00 + HST per month. They will also need to purchase a modem (refurbished modems are available, but availability and costs vary).<br />
<br />
This service was launched on Tuesday, 3 January 2017. Full details of the community access plan are on the [http://www.ncf.ca/caf NCF website] and on this wiki. <br />
<br />
Anyone who wants to be contacted about the plan when it becomes available should call: 613-721-8445 to leave a message with their name, full mailing address of the address where internet is desired, and contact information or email: caf@ncf.ca. <br />
<br />
===Some CAF-OCH Details===<br />
# Applicants for the special offer '''must be existing OCH tenants'''. Their DSL install address must validate against the OCH housing list.<br />
# All other DSL plans are available to OCH tenants, but the special cost applies only to the 6M unlimited plan.<br />
# There are no special prices on new modems as part of this offering. However the following options exist:<br />
## Purchase a new modem outright - normal approach<br />
## Purchase a new modem in four (maximum) equal installments<br />
## Purchase one of our used modems (availability and costs vary - call 613-721-1773 for inventory inquiry)<br />
## Use a secondhand modem or router. Call 613-721-1773 with the make and model and we can check if it will work with our service.<br />
#The CAF-OCH plan is possible in part to a gift from the estate of one of NCF's first members, Gunther Abrahamson, and due to ongoing donations from many other members. <br />
[[Category:DSL]]<br />
[[Category:NCF services]]<br />
[[Category:Billing]]<br />
[[Category:Account & Membership]]</div>Fx447https://help.ncf.ca/index.php?title=Community_Access_Fund_(CAF)&diff=5030Community Access Fund (CAF)2018-07-26T16:04:36Z<p>Fx447: Some wording and formatting.</p>
<hr />
<div>The Community Access Fund was launched in December 2016 but builds on NCF's history. The Fund will help provide high speed Internet services to people in our community who may have difficulty affording and/or accessing it.<br />
<br />
The CAF will include a number of specific projects and services.<br />
<br />
==Ottawa Community Housing Partnership - New Community Access Plan==<br />
NCF has just announced a new Community Access plan for all Ottawa Community Housing tenants. <br />
<br />
The plan includes our high-speed DSL internet up to 6mbps, including unlimited usage and free line installation for $25.00 + HST/month. <br />
<br />
Those without a land-line phone service will also need a dry line, which costs an additional $5.00 + HST per month. They will also need to purchase a modem (refurbished modems are available, but availability and costs vary).<br />
<br />
This service was launched on Tuesday, 3 January 2017. Full details of the community access plan are on the [http://www.ncf.ca/caf NCF website] and on this wiki. <br />
<br />
Anyone who wants to be contacted about the plan when it becomes available should call: 613-721-8445 to leave a message with their name, full mailing address of the address where internet is desired, and contact information or email: caf@ncf.ca. <br />
<br />
===Some CAF-OCH Details===<br />
# Applicants for the special offer '''must be existing OCH tenants'''. Their DSL install address must validate against the OCH housing list.<br />
# All other DSL plans are available to OCH tenants, but the special cost applies only to the 6M unlimited plan.<br />
# There are no special prices on new modems as part of this offering. However the following options exist:<br />
## Purchase a new modem outright - normal approach<br />
## Purchase a new modem in four (maximum) equal installments<br />
## Purchase one of our used modems (availability and costs vary - call 613-721-1773 for inventory inquiry)<br />
#The CAF-OCH plan is possible in part to a gift from the estate of one of NCF's first members, Gunther Abrahamson, and due to ongoing donations from many other members. <br />
[[Category:DSL]]<br />
[[Category:NCF services]]<br />
[[Category:Billing]]<br />
[[Category:Account & Membership]]</div>Fx447https://help.ncf.ca/index.php?title=Community_Access_Fund_(CAF)&diff=5029Community Access Fund (CAF)2018-07-26T15:55:39Z<p>Fx447: Removed press release - had incomplete dry line information and kept mention to Gunther.</p>
<hr />
<div>The Community Access Fund was launched in December 2016 but builds on NCF's history. The Fund will help provide high speed Internet services to people in our community who may have difficulty affording and/or accessing it.<br />
<br />
The CAF will include a number of specific projects and services.<br />
<br />
==Ottawa Community Housing Partnership - New Community Access Plan==<br />
NCF has just announced a new Community Access plan for all Ottawa Community Housing tenants. <br />
<br />
The plan includes our high-speed DSL internet up to 6mbps, including unlimited usage and free line installation for $25.00 + HST/month. <br />
<br />
Those without a land-line phone service will also need a dry line, which costs an additional $5.00 + HST per month. They will also need to purchase a modem (refurbished modems are available, but availability and costs vary).<br />
<br />
This service was launched on Tuesday, 3 January 2017. Full details of the community access plan are on the [http://www.ncf.ca/caf NCF website]. <br />
<br />
Anyone who wants to be contacted about the plan when it becomes available should call: 613-721-8445 to leave a message with their name, full mailing address of the address where internet is desired, and contact information or email: caf@ncf.ca. <br />
<br />
===Some CAF-OCH Details===<br />
# Applicants for the special offer '''must be existing OCH tenants'''. Their DSL install address must validate against the OCH housing list.<br />
# All other DSL plans are available to OCH tenants, but the special rate applies only to the 6M unlimited plan.<br />
# There are no special prices on new modems as part of this offering. However the following options exist:<br />
## Purchase a new modem outright - normal approach<br />
## Purchase a new modem in four (maximum) equal installments<br />
## Purchase one of our used modems (availability and costs vary - call 613-721-1773 for inventory inqueries)<br />
#The CAF-OCH plan is possible in part to a gift from the estate of one of NCF's first members, Gunther Abrahamson, and due to ongoing donations from many of their other members.<br />
<br />
* <br />
<br />
[[Category:DSL]]<br />
[[Category:NCF services]]<br />
[[Category:Billing]]<br />
[[Category:Account & Membership]]</div>Fx447https://help.ncf.ca/index.php?title=Community_Access_Fund_(CAF)&diff=5028Community Access Fund (CAF)2018-07-26T15:51:02Z<p>Fx447: Added refurb details, minor language changes</p>
<hr />
<div>The Community Access Fund was launched in December 2016 but builds on NCF's history. The Fund will help provide high speed Internet services to people in our community who may have difficulty affording and/or accessing it.<br />
<br />
The CAF will include a number of specific projects and services.<br />
<br />
==Ottawa Community Housing Partnership - New Community Access Plan==<br />
NCF has just announced a new Community Access plan for all Ottawa Community Housing tenants. <br />
<br />
The plan includes our high-speed DSL internet up to 6mbps, including unlimited usage and free line installation for $25.00 + HST/month. <br />
<br />
Those without a land-line phone service will also need a dry line, which costs an additional $5.00 + HST per month. They will also need to purchase a modem (refurbished modems are available, but availability and costs vary).<br />
<br />
This service was launched on Tuesday, 3 January 2017. Full details of the community access plan are on the [http://www.ncf.ca/caf NCF website]. <br />
<br />
Anyone who wants to be contacted about the plan when it becomes available should call: 613-721-8445 to leave a message with their name, full mailing address of the address where internet is desired, and contact information or email: caf@ncf.ca. <br />
<br />
===Some CAF-OCH Details===<br />
# Applicants for the special offer '''must be existing OCH tenants'''. Their DSL install address must validate against the OCH housing list.<br />
# All other DSL plans are available to OCH tenants, but the special rate applies only to the 6M unlimited plan.<br />
# There are no special prices on new modems as part of this offering. However the following options exist:<br />
## Purchase a new modem outright - normal approach<br />
## Purchase a new modem in four (maximum) equal installments<br />
## Purchase one of our used modems (availability and costs vary - call 613-721-1773 for inventory inqueries)<br />
<br />
===Official Press Release===<br />
<br />
Local ISP offers low rate and unlimited usage for Community Housing tenants<br />
December 20, 2016<br />
<br />
As part of its mandate to promote affordable online access, National Capital FreeNet is now offering a $25.00/month internet plan with <br />
unlimited use for all Ottawa Community Housing tenants. <br />
<br />
Founded in 1992, NCF is a local, not-for-profit internet service provider. It has served more than 100,000 members. In the 1990s, <br />
it was how many people in the region first got online, through dial-up phone connections. <br />
<br />
Now, NCF offers high-speed internet with download speeds from 6mbps to 50mbps as well as free locally-hosted email, basic web-hosting, <br />
computer workshops, and support from an award-winning volunteer-driven HelpDesk. They also still offer free dial-up, for those that want it.<br />
<br />
The Community Access Fund plan for Ottawa Community Housing tenants includes a 6mbps speed DSL connection with unlimited usage, <br />
free line installation, and no contract. It is possible in part to a gift from the estate of one of NCF's first members, Gunther Abrahamson, and due to ongoing donations from many of their other members. <br />
<br />
"NCF has always worked to ensure everyone in the region can get online," said NCF Executive Director Shelley Robinson. "For us that means we offer affordable rates and want to help people understand how to use the internet. This is building on that work."<br />
<br />
She added that NCF is offering unlimited usage as part of the Community Access Fund plan because too often, low-income users are stuck with low bandwidth packages and high charges for additional bandwidth that restricts what they can do online. <br />
<br />
"We know people rely on the internet to do everything from searching for jobs and accessing government services, to doing homework, <br />
and watching TV shows with their families."<br />
<br />
Robinson notes that while they are starting with Ottawa Community Housing tenants, they hope to expand the offering to other low-income groups in the future. <br />
<br />
But she also says she hopes other people in the region will consider switching to a local provider. "The same way folks appreciate buying from farmers' markets, we are an alternative to big commercial internet providers that care more about their profits than their community."<br />
<br />
The Community Access Fund plan will be available to order on 3 January 2017 as NCF starts to celebrate its 25th anniversary serving the region. <br />
<br />
For more information, to sign-up for the Community Access Fund plan or another of NCF's high-speed internet packages, or to support the NCF Community Access Fund, please contact: <br />
<br />
* Shelley Robinson <br />
* Executive Director <br />
* National Capital FreeNet <br />
* 613-721-1773 <br />
* shelley@ncf.ca<br />
<br />
[[Category:DSL]]<br />
[[Category:NCF services]]<br />
[[Category:Billing]]<br />
[[Category:Account & Membership]]</div>Fx447https://help.ncf.ca/index.php?title=Community_Access_Fund_(CAF)&diff=5027Community Access Fund (CAF)2018-07-26T15:47:55Z<p>Fx447: /* Some CAF-OCH Details */</p>
<hr />
<div>The Community Access Fund was launched in December 2016 but builds on NCF's history. The Fund will help provide high speed Internet services to people in our community who may have difficulty affording and/or accessing it.<br />
<br />
The CAF will include a number of specific projects and services.<br />
<br />
==Ottawa Community Housing Partnership - New Community Access Plan==<br />
NCF has just announced a new Community Access plan for all Ottawa Community Housing tenants. <br />
<br />
The plan includes our high-speed DSL internet up to 6mbps, including unlimited usage and free line installation for $25.00 + HST/month. <br />
<br />
Those without a land-line phone service will also need a dry line, which costs an additional $5.00 + HST per month. They will also need to purchase a modem.<br />
<br />
This service was launched on Tuesday, 3 January 2017. Full details of the community access plan are on the [http://www.ncf.ca/caf NCF website]. <br />
<br />
Anyone who wants to be contacted about the plan when it becomes available should call: 613-721-8445 to leave a message with their name and contact information or email: caf@ncf.ca. <br />
<br />
===Some CAF-OCH Details===<br />
# Applicants for the special offer '''must be existing OCH tenants'''. Their DSL install address must validate against the OCH housing list.<br />
# All other DSL plans are available to OCH tenants, but the special rate applies only to the 6M unlimited plan.<br />
# There are no special prices on new modems as part of this offering . However the following options exist:<br />
## Purchase a new modem outright - normal approach<br />
## Purchase a new modem in 3 equal installments<br />
## Purchase one of our used modems<br />
<br />
===Official Press Release===<br />
<br />
Local ISP offers low rate and unlimited usage for Community Housing tenants<br />
December 20, 2016<br />
<br />
As part of its mandate to promote affordable online access, National Capital FreeNet is now offering a $25.00/month internet plan with <br />
unlimited use for all Ottawa Community Housing tenants. <br />
<br />
Founded in 1992, NCF is a local, not-for-profit internet service provider. It has served more than 100,000 members. In the 1990s, <br />
it was how many people in the region first got online, through dial-up phone connections. <br />
<br />
Now, NCF offers high-speed internet with download speeds from 6mbps to 50mbps as well as free locally-hosted email, basic web-hosting, <br />
computer workshops, and support from an award-winning volunteer-driven HelpDesk. They also still offer free dial-up, for those that want it.<br />
<br />
The Community Access Fund plan for Ottawa Community Housing tenants includes a 6mbps speed DSL connection with unlimited usage, <br />
free line installation, and no contract. It is possible in part to a gift from the estate of one of NCF's first members, Gunther Abrahamson, and due to ongoing donations from many of their other members. <br />
<br />
"NCF has always worked to ensure everyone in the region can get online," said NCF Executive Director Shelley Robinson. "For us that means we offer affordable rates and want to help people understand how to use the internet. This is building on that work."<br />
<br />
She added that NCF is offering unlimited usage as part of the Community Access Fund plan because too often, low-income users are stuck with low bandwidth packages and high charges for additional bandwidth that restricts what they can do online. <br />
<br />
"We know people rely on the internet to do everything from searching for jobs and accessing government services, to doing homework, <br />
and watching TV shows with their families."<br />
<br />
Robinson notes that while they are starting with Ottawa Community Housing tenants, they hope to expand the offering to other low-income groups in the future. <br />
<br />
But she also says she hopes other people in the region will consider switching to a local provider. "The same way folks appreciate buying from farmers' markets, we are an alternative to big commercial internet providers that care more about their profits than their community."<br />
<br />
The Community Access Fund plan will be available to order on 3 January 2017 as NCF starts to celebrate its 25th anniversary serving the region. <br />
<br />
For more information, to sign-up for the Community Access Fund plan or another of NCF's high-speed internet packages, or to support the NCF Community Access Fund, please contact: <br />
<br />
* Shelley Robinson <br />
* Executive Director <br />
* National Capital FreeNet <br />
* 613-721-1773 <br />
* shelley@ncf.ca<br />
<br />
[[Category:DSL]]<br />
[[Category:NCF services]]<br />
[[Category:Billing]]<br />
[[Category:Account & Membership]]</div>Fx447https://help.ncf.ca/index.php?title=Spam&diff=5026Spam2018-07-26T15:46:00Z<p>Fx447: Added Dave's spoofing narrative</p>
<hr />
<div>'''Email spoofing''' is the faking of [[email]] addresses to disguise who is sending the email to you. This is often used by people sending [https://en.wikipedia.org/wiki/Email_spam spam] and [https://en.wikipedia.org/wiki/Malware malware] in an attempt to fool you into reading their advertisements or into opening the attachments and infecting your computer, especially with [https://en.wikipedia.org/wiki/Ransomware ransomware].<br />
<br />
==Background==<br />
Because the core protocols for email do not prevent it, it is easy for someone to send you an email using a fake address for the sender. This can be done to fool you into opening the attachments or to try to fool spam filters into letting the email through to you.<br />
<br />
A common trick is to use the recipient's email address as the sender's as well, in other words the email will appear to come from you. This is used to fool spam filters as most people don't filter out their own address, but it is a easy-to-recognize indication that you are dealing with a spoofed address.<br />
<br />
==So where is it really coming from?==<br />
Emails on their own are safe to open, although their attachments may not be. <br />
<br />
If you want to find out where the email is really coming from you need to check the email headers ("show original"), as shown here in [[Zimbra]], NCF's webmail interface:<br />
<br />
[[File:Zimbra8_advanced_show_original.png|800px]]<br />
<br />
Here is an example of a set of email headers from a spoofed email:<br />
<br />
Return-Path: youraddress@ncf.ca<br />
Received: from localhost (LHLO mail.ncf.ca) (127.0.0.1) by melkor.ncf.ca<br />
with LMTP; Wed, 16 Sep 2015 19:08:57 -0400 (EDT)<br />
Received: from mail.ncf.ca (localhost [127.0.0.1])<br />
by mail.ncf.ca (Postfix) with ESMTP id A8607A0547<br />
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:55 -0400 (EDT)<br />
X-Spam-Checker-Version: SpamAssassin 3.4.0 (2014-02-07) on melkor.ncf.ca<br />
X-Spam-Level: <br />
X-Spam-Status: No, score=-0.0 required=6.0 tests=BAYES_00,FSL_BULK_SIG,<br />
HTML_IMAGE_ONLY_32,HTML_MESSAGE,PYZOR_CHECK,RCVD_IN_DNSWL_NONE,<br />
RCVD_IN_MSPIKE_H2,T_REMOTE_IMAGE autolearn=no autolearn_force=no version=3.4.0<br />
X-Spam-Virus: No<br />
Received: from mx1.ncf.ca (pallando.ncf.ca ['''134.117.136.70'''])<br />
by mail.ncf.ca (Postfix) with ESMTP id 942A5A051C<br />
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:55 -0400 (EDT)<br />
DKIM-Filter: OpenDKIM Filter v2.9.1 mail.ncf.ca 942A5A051C<br />
Received: from mx1.ncf.ca (localhost ['''127.0.0.1'''])<br />
by mx1.ncf.ca (Postfix) with ESMTP id 73766BEE75<br />
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:55 -0400 (EDT)<br />
X-Greylist: delayed 420 seconds by postgrey-1.34 at pallando; Wed, 16 Sep 2015 19:08:55 EDT<br />
Received: from smtpg-pc.aruba.it (smtp217-pc.aruba.it ['''62.149.157.217'''])<br />
by mx1.ncf.ca (Postfix) with ESMTP id 0D616BEE7C<br />
for <fn352@ncf.ca>; Wed, 16 Sep 2015 19:08:54 -0400 (EDT)<br />
Received: from WORLDST-UQ3K9Q0 (['''181.26.209.230'''])<br />
by smtpcm2-pc.aruba.it with bizsmtp<br />
id Hz0g1r0094yo4K101z1GXd; Thu, 17 Sep 2015 01:01:54 +0200<br />
<br />
The "received" sections show the [https://en.wikipedia.org/wiki/IP_address IP addresses] which the mail has travelled through and ultimately originates from. The IP addresses in the header are shown '''in bold''' to make them stand out. Because the bottom one is the originator, it can now be traced to see where it comes from.<br />
<br />
==Tracing IP addresses==<br />
Tracing IP addresses is fairly easy using tools like [https://launchpad.net/ubuntu/+source/whois whois] on Linux. They can also be traced through the websites of the IP registration authorities:<br />
<br />
* [http://whois.arin.net/ui ARIN] (North America)<br />
* [http://www.ripe.net/fcgi-bin/whois RIPE NCC] (Europe, the Middle East and Central Asia)<br />
* [http://www.apnic.net/apnic-info/whois_search APNIC] (Asia Pacific)<br />
* [http://lacnic.net/cgi-bin/lacnic/whois LACNIC] (Latin American and Caribbean)<br />
* [http://www.afrinic.net/ AfriNIC] (Africa)<br />
* [http://www.ip-adress.com/ IP-adress.com] (sic)<br />
* [http://www.find-ip-address.org/ Find-IP-address.org]<br />
<br />
If an address is not found in one registry, it will probably be in another one.<br />
<br />
In the case of the header example above the IP address '''181.26.209.230''' traces to ''Telefonica de Argentina'' in Buenos Aires, Argentina, so you can be sure it did not originate with NCF and that the return address is spoofed.<br />
<br />
==What next?==<br />
Delete it, it is spam, but at least you are now sure that it is.<br />
<br />
== Volunteer Dave - A Spoofing Story ==<br />
<br />
=== An informative narrative written by one of our volunteers and his saga to expose spoofers when he found they were sending mail out from his address. ===<br />
<br />
Someone is "Spoofing" your email address or has "hijacked" your email account. Please review the following for advice on what you can do to minimize the occurrences. Please try the suggestions and get back to us if you have further questions.<br />
<br />
From: http://www.pcworld.com/article/2927993/what-to-do-when-your-email-address-sends-spam.html<br />
<br />
What’s worse than getting spam? Unwittingly sending it. When bogus and probably malware-laden advertising goes out in your name, you look bad. And you get flooded with bounced messages from dead addresses that some crook attempted to spam in your name.<br />
<br />
The good news: You’re not sending out spam. Neither is your computer or your IP address. But the bad news can still be pretty bad.<br />
<br />
If spam is going out from your email address, the address has been either spoofed or hijacked. Either way, the spam isn’t going out from your computer, and probably not from the criminal’s computer, either. It’s probably going out from an unknowing victim’s malware-infected PC.<br />
<br />
Spoofing an email address is, in a sense, forging it. The criminal sends out mail with your From address, even though they have no access to your account.<br />
<br />
There’s really no solution to spoofing. Fortunately, for their own reasons, cybercrooks tend to change spoofed addresses frequently. The annoyance will disappear soon.<br />
<br />
Hijacking is worse. In this case, the criminal takes control of your account. They can read your mail, and they can target people you know when they spam. And they can lock you out of your own account.<br />
<br />
Fortunately, you can do something about hijacking.<br />
<br />
As soon as you discover that your address is spamming people, try to change your password…immediately. If you succeed, you’ve fixed the problem.<br />
<br />
But if your mail service rejects your password, the problem is serious. The hijacker has changed the password first and now controls your account.<br />
<br />
If you’re still connected and can receive mail, try to login on another computer or using your browser’s private mode. When the login fails, try the service’s “Forgot your password” or “Need help” link. The service will email you a new password. Hopefully, you’ll get it before the bad guy.<br />
<br />
If that fails, you’ll have to contact the mail service and discuss the problem. Here are the links for [https://support.google.com/mail/bin/answer.py?hl=en&answer=502700 Gmail] and Microsoft’s [https://support.microsoft.com/en-ca/help/4026971/microsoft-account-how-to-reset-your-password Outlook] . If you’re using another service, you’ll have to find the right address yourself.<br />
<br />
Have you been using the same password for other services? If so, change them as soon as possible.<br />
<br />
Once you’ve got everything under control, email apologies to everyone who received, or might have received, spam apparently coming from you.<br />
<br />
Finally, follow these steps to make sure this doesn’t happen again:<br />
<br />
Use strong, long passwords that people can’t guess.<br />
<br />
Use different passwords for different services, and keep track of them with a password manager.<br />
<br />
Set up 2-step verification for your service. You should find instructions on the service’s setup or options screen.<br />
<br />
Never email your password to anyone, and I mean anyone.<br />
<br />
Shortly after I wrote this article, my daughter's Gmail account was hacked, and everyone she knew received messages telling them to "Click on the document below and log in with your email and password to view it." I gave her the Gmail URL above, and within a few minutes she had her account back.<br />
<br />
Here is a link to another good article about this [https://askleo.com/someones-sendin/ "From:spoofing"]<br />
<br />
Dave<br />
<br />
==External links==<br />
*[https://en.wikipedia.org/wiki/Email_spoofing Email spoofing] on Wikipedia<br />
<br />
[[Category:Email]]</div>Fx447https://help.ncf.ca/index.php?title=Email&diff=5025Email2018-07-26T14:04:26Z<p>Fx447: /* Blocking Specific Email Addresses */</p>
<hr />
<div>This page provides some basic information about NCF email, how it works and how to configure it.<br />
<br />
For infomation on using the Zimbra webmail system, please see [[Zimbra]].<br />
<br />
== Sending and receiving email ==<br />
{{:Quick Facts (Email)}}<br />
===General information===<br />
NCF provides every member with a personal email address. NCF email addresses are simply a member's account ID (eg., 'ab123') followed by '@ncf.ca', for example, 'ab123@ncf.ca'.<br />
<br />
Optionally, you can arrange for an [[Email Alias|email alias]], for example, 'jsmith@ncf.ca'.<br />
<br />
'''Important:''' If you already have an email address and do not plan to use your NCF email address, be sure to tell us, using [https://secure.ncf.ca/ncf/home/tools/preferences.jsp Change Preferences] at the bottom-right of the StartPage. NCF needs to be able to reach you about your account.<br />
<br />
=== Receiving mail===<br />
Incoming email for you is stored on NCF's computer until you ask for it.<br />
There are two ways to receive email:<br />
<br />
;Using NCF WebMail (browser-based)<br />
:All you need to use WebMail is a web browser connected to the internet (eg., home, office, library, internet cafe, anywhere in the world via internet). No set-up is required. You read and send mail from the browser using the [[Zimbra]] interface and your mail is stored on an NCF computer. With WebMail, your email stays on the computers at NCF and is backed up there, too, to protect against loss.<br />
<br />
:A disadvantage of using WebMail is that you have to stay connected to the internet while you are reading and composing your email.<br />
<br />
;Using an email client (on your personal computer)<br />
:Email client software allows your email to be transferred to your computer and then read there. The size of your mail archive can be as large as your hard drive.<br />
<br />
:A disadvantage is that your mail is only accessible while you are at your own computer.<br />
<br />
In the past personal computer-based mail clients were dominant, but in recent years the trend has been away from mail clients and towards server-based webmail, because of the convenience of being able to access the mail from any browser anywhere, even from phones and hand-held devices, as well as automatic back-ups.<br />
<br />
== Zimbra Limits at NCF ==<br />
There are several limits you may encounter in your use of Zimbra.<br />
# '''Mail storage size''' - members are allocated 1000MB of storage. This contains all the mail and briefcase data. Members must manage their space within that limit. See [[Zimbra webmail#How much storage space are you using.3F|how to check your storage space.]]<br />
# '''Mail message size''' - a maximum of of 56MB per message is allowed. The actual file size of the attachment is 20-30% less as special encoding is required to send it via email. If you have large files that you wish to share, there are a number of other file sharing approaches that may be better than attachments. One of those is using the Zimbra Briefcase - see [[Zimbra: Briefcase]].<br />
# '''Sending rate''' - NCF limits the rate at which members can send out email to protect against spamming. A limit of 200 messages over a 4 hour span is in place. If you have large distribution lists that will exceed this, please contact the office - we have a solution.<br />
<br />
== NCF Webmail ==<br />
NCF Webmail allows you to compose, send, receive and manage your email using any browser. It is the easiest way to send and receive email while you are away from home. Your mail stays on the NCF's mail server. To use it all you need is a web browser and connection to the Internet.<br />
<br />
You can try WebMail by going to the [http://start.ncf.ca StartPage] and clicking on 'Get your NCF WebMail'. There is nothing to install on your computer.<br />
<br />
Up to 1000 MB of email can be accumulated and stored in your WebMail Inbox and folders, as of early 2017. NCF's storage capacity increases regularly as facilities are upgraded.<br />
<br />
The NCF Webmail system runs the [[Zimbra]] mail system. For an overview of the benefits of Zimbra, please visit the [http://www.ncf.ca/ncf/home/zimbraIntro.jsp Introducing Zimbra] page.<br />
<br />
For specific and detailed help on all things Zimbra, visit the [[Zimbra]] Help Page.<br />
<br />
== Mail readers (mail clients) ==<br />
<br />
Some common current mail readers, all available for download free of charge, are:<br />
<br />
* [http://mail.live.com Microsoft Windows Live Mail]<br />
* [https://www.mozilla.org/en-US/thunderbird/ Mozilla Thunderbird]<br />
* [http://www.pmail.com/ Pegasus]<br />
<br />
If you do not have a mail reader, you can download one for free. Once it is installed on your computer, you need to configure it so it knows from where to retrieve/send your email.<br />
<br />
'''Notes:'''<br />
*Microsoft Outlook Express is very outdated, has serious security problems, is no longer supported by Microsoft and is not recommended by NCF. See [http://en.wikipedia.org/wiki/Outlook_Express this article] for more detail on why you should replace it.<br />
*Microsoft Outlook is commercial software and comes with ''Microsoft Office''.<br />
<br />
=== Setting up a mail reader ===<br />
Modern mail readers are pretty easy to set up. Typically you just need some of the information in the 'Quick Facts' box above.<br />
<br />
For step by step instructions, click on your mail reader below:<br />
<br />
Step-by-step instruction for popular mail readers:<br />
* [[IPhone|iPhone, iPad, or iPod Touch]]<br />
* [http://www.ncf.ca/ncf/support/android/ Android Devices (eg. Google Nexus One, Motorola Milestone, or HTC Hero)]<br />
* [[Apple Mail|Apple Mail (2011)]]<br />
* [[BlackBerry 10]]<br />
* [[PlayBook|Blackberry PlayBook]]<br />
* [http://www.ncf.ca/ncf/support/evolution.html Evolution Mail and Calendar]<br />
* [http://web.ncf.ca/aw958/mail_help_files/outlook_2003_setup/outlook_2003.html Microsoft Outlook 2003]<br />
* [[Microsoft Outlook 2010]]<br />
* [[Microsoft Outlook 2016]]<br />
* [http://www.ncf.ca/ncf/support/mail_thunderbird3.html Mozilla Thunderbird]<br />
* [http://www.ncf.ca/ncf/support/windowsLiveMail.html Windows Live Mail]<br />
* [http://web.ncf.ca/aw958/mail_help_files/zimbra/index.html Zimbra Desktop email client] by Graeme Beckett, NCF<br />
<br />
Step-by-step instructions for older mail readers, still in use on some systems:<br />
* [http://web.ncf.ca/glennj/ncf/bookshelf/appleMail/index.shtml Apple Mail (2006)]<br />
* [http://www.ncf.ca/ncf/support/eudora.html Eudora Mail]<br />
* [http://www.ncf.ca/ncf/support/outlook.html Microsoft Outlook Express]<br />
* [http://www.ncf.ca/ncf/support/mail_thunderbird.html Mozilla Thunderbird 1.x or 2.x]<br />
* [http://www.ncf.ca/ncf/support/ns71.html Netscape Mail]<br />
* [http://www.ncf.ca/ncf/support/pegasusMail.html Pegasus Mail]<br />
* [[Windows Mail]]<br />
<br />
For information on whether you should set up your reader for POP or IMAP see [http://www.ncf.ca/ncf/support/pop_imap.html What's the difference between POP and IMAP?].<br />
<br />
Keep in mind if you use an email client that it will not retrieve your yellow mail that the spam filter saves there for you.<br />
<br />
=== I can receive email, but I can't send! (Relay Access Denied) ===<br />
If your mail account appears to be setup correctly, but you are having trouble sending, it could be that you don't have SSL and authentication enabled.<br />
<br />
Step-by-step instructions to update or confirm that your account is correctly configured for SSL and authentication:<br />
* [http://www.ncf.ca/ncf/support/outlook_ssl.html Microsoft Outlook Express SSL Setup]<br />
* [http://www.ncf.ca/ncf/support/mail_thunderbird_smtp.html Mozilla Thunderbird SSL Setup]<br />
* [http://www.ncf.ca/ncf/support/windowsLiveMail_ssl.html Windows Live Mail SSL Setup]<br />
<br />
== Spam Reduction ==<br />
<br />
=== Customizing SpamFilter ===<br />
Regardless of how you read your mail, you can use NCF's SpamFilter if you have problems with spam.<br />
<br />
You can view or change your SpamFilter settings by going to the [http://start.ncf.ca StartPage], and clicking on [http://www.ncf.ca/ncf/home/spamfilter/index.jsp SpamFilter set-up] under 'Email' in the left column. There is information on that page about how SpamFilter works and [http://www.ncf.ca/ncf/support/faqMaker.jsp?faq=2 Frequently Asked Questions] on customizing SpamFilter.<br />
<br />
There is also [https://youtu.be/PWEibPkXCS0 a short video on setting SpamFilter options].<br />
<br />
=== Blocking Specific Email Addresses ===<br />
Spam can be difficult to stop as spammers are relentless, and can often send messages from many different emails, making it much more difficult to stop.<br />
<br />
If the undesireable messages you are receiving are coming from the same address, it would be best to add a mail exception on your spam filtering page [https://www.ncf.ca/ncf/home/spamfilter/greenListMgr.jsp here] to ensure the offending address is blocked from sending you mail in the future.<br />
<br />
Simply enter the offending email into the “Email address” bar and enter “Classification” as “Red” to ensure this address will be marked as spam and not be delivered to your mailbox in the future.<br />
<br />
===Using Yellow Mail===<br />
NCF provides a facility to screen mail items that your SPAM fileter settings have found questionable before the mail enters your Zimbra inbox. This is called yellow mail. You can see a short video [[https://youtu.be/3rqLbGhvA8w here]] on how to use it.<br />
<br />
==See also==<br />
*[[Alternate email address]]<br />
*[[Email Alias]]<br />
*[[Email blacklisting]]<br />
*[[Email spoofing]]<br />
*[[Tips (Email)|Email tips]]<br />
*[[Zimbra]] - for help on the Zimbra webmail system<br />
<br />
[[Category: Email]]</div>Fx447https://help.ncf.ca/index.php?title=Email&diff=5024Email2018-07-26T14:01:41Z<p>Fx447: /* Spam Reduction - Split in multiple subheadings, added specific address blocking */</p>
<hr />
<div>This page provides some basic information about NCF email, how it works and how to configure it.<br />
<br />
For infomation on using the Zimbra webmail system, please see [[Zimbra]].<br />
<br />
== Sending and receiving email ==<br />
{{:Quick Facts (Email)}}<br />
===General information===<br />
NCF provides every member with a personal email address. NCF email addresses are simply a member's account ID (eg., 'ab123') followed by '@ncf.ca', for example, 'ab123@ncf.ca'.<br />
<br />
Optionally, you can arrange for an [[Email Alias|email alias]], for example, 'jsmith@ncf.ca'.<br />
<br />
'''Important:''' If you already have an email address and do not plan to use your NCF email address, be sure to tell us, using [https://secure.ncf.ca/ncf/home/tools/preferences.jsp Change Preferences] at the bottom-right of the StartPage. NCF needs to be able to reach you about your account.<br />
<br />
=== Receiving mail===<br />
Incoming email for you is stored on NCF's computer until you ask for it.<br />
There are two ways to receive email:<br />
<br />
;Using NCF WebMail (browser-based)<br />
:All you need to use WebMail is a web browser connected to the internet (eg., home, office, library, internet cafe, anywhere in the world via internet). No set-up is required. You read and send mail from the browser using the [[Zimbra]] interface and your mail is stored on an NCF computer. With WebMail, your email stays on the computers at NCF and is backed up there, too, to protect against loss.<br />
<br />
:A disadvantage of using WebMail is that you have to stay connected to the internet while you are reading and composing your email.<br />
<br />
;Using an email client (on your personal computer)<br />
:Email client software allows your email to be transferred to your computer and then read there. The size of your mail archive can be as large as your hard drive.<br />
<br />
:A disadvantage is that your mail is only accessible while you are at your own computer.<br />
<br />
In the past personal computer-based mail clients were dominant, but in recent years the trend has been away from mail clients and towards server-based webmail, because of the convenience of being able to access the mail from any browser anywhere, even from phones and hand-held devices, as well as automatic back-ups.<br />
<br />
== Zimbra Limits at NCF ==<br />
There are several limits you may encounter in your use of Zimbra.<br />
# '''Mail storage size''' - members are allocated 1000MB of storage. This contains all the mail and briefcase data. Members must manage their space within that limit. See [[Zimbra webmail#How much storage space are you using.3F|how to check your storage space.]]<br />
# '''Mail message size''' - a maximum of of 56MB per message is allowed. The actual file size of the attachment is 20-30% less as special encoding is required to send it via email. If you have large files that you wish to share, there are a number of other file sharing approaches that may be better than attachments. One of those is using the Zimbra Briefcase - see [[Zimbra: Briefcase]].<br />
# '''Sending rate''' - NCF limits the rate at which members can send out email to protect against spamming. A limit of 200 messages over a 4 hour span is in place. If you have large distribution lists that will exceed this, please contact the office - we have a solution.<br />
<br />
== NCF Webmail ==<br />
NCF Webmail allows you to compose, send, receive and manage your email using any browser. It is the easiest way to send and receive email while you are away from home. Your mail stays on the NCF's mail server. To use it all you need is a web browser and connection to the Internet.<br />
<br />
You can try WebMail by going to the [http://start.ncf.ca StartPage] and clicking on 'Get your NCF WebMail'. There is nothing to install on your computer.<br />
<br />
Up to 1000 MB of email can be accumulated and stored in your WebMail Inbox and folders, as of early 2017. NCF's storage capacity increases regularly as facilities are upgraded.<br />
<br />
The NCF Webmail system runs the [[Zimbra]] mail system. For an overview of the benefits of Zimbra, please visit the [http://www.ncf.ca/ncf/home/zimbraIntro.jsp Introducing Zimbra] page.<br />
<br />
For specific and detailed help on all things Zimbra, visit the [[Zimbra]] Help Page.<br />
<br />
== Mail readers (mail clients) ==<br />
<br />
Some common current mail readers, all available for download free of charge, are:<br />
<br />
* [http://mail.live.com Microsoft Windows Live Mail]<br />
* [https://www.mozilla.org/en-US/thunderbird/ Mozilla Thunderbird]<br />
* [http://www.pmail.com/ Pegasus]<br />
<br />
If you do not have a mail reader, you can download one for free. Once it is installed on your computer, you need to configure it so it knows from where to retrieve/send your email.<br />
<br />
'''Notes:'''<br />
*Microsoft Outlook Express is very outdated, has serious security problems, is no longer supported by Microsoft and is not recommended by NCF. See [http://en.wikipedia.org/wiki/Outlook_Express this article] for more detail on why you should replace it.<br />
*Microsoft Outlook is commercial software and comes with ''Microsoft Office''.<br />
<br />
=== Setting up a mail reader ===<br />
Modern mail readers are pretty easy to set up. Typically you just need some of the information in the 'Quick Facts' box above.<br />
<br />
For step by step instructions, click on your mail reader below:<br />
<br />
Step-by-step instruction for popular mail readers:<br />
* [[IPhone|iPhone, iPad, or iPod Touch]]<br />
* [http://www.ncf.ca/ncf/support/android/ Android Devices (eg. Google Nexus One, Motorola Milestone, or HTC Hero)]<br />
* [[Apple Mail|Apple Mail (2011)]]<br />
* [[BlackBerry 10]]<br />
* [[PlayBook|Blackberry PlayBook]]<br />
* [http://www.ncf.ca/ncf/support/evolution.html Evolution Mail and Calendar]<br />
* [http://web.ncf.ca/aw958/mail_help_files/outlook_2003_setup/outlook_2003.html Microsoft Outlook 2003]<br />
* [[Microsoft Outlook 2010]]<br />
* [[Microsoft Outlook 2016]]<br />
* [http://www.ncf.ca/ncf/support/mail_thunderbird3.html Mozilla Thunderbird]<br />
* [http://www.ncf.ca/ncf/support/windowsLiveMail.html Windows Live Mail]<br />
* [http://web.ncf.ca/aw958/mail_help_files/zimbra/index.html Zimbra Desktop email client] by Graeme Beckett, NCF<br />
<br />
Step-by-step instructions for older mail readers, still in use on some systems:<br />
* [http://web.ncf.ca/glennj/ncf/bookshelf/appleMail/index.shtml Apple Mail (2006)]<br />
* [http://www.ncf.ca/ncf/support/eudora.html Eudora Mail]<br />
* [http://www.ncf.ca/ncf/support/outlook.html Microsoft Outlook Express]<br />
* [http://www.ncf.ca/ncf/support/mail_thunderbird.html Mozilla Thunderbird 1.x or 2.x]<br />
* [http://www.ncf.ca/ncf/support/ns71.html Netscape Mail]<br />
* [http://www.ncf.ca/ncf/support/pegasusMail.html Pegasus Mail]<br />
* [[Windows Mail]]<br />
<br />
For information on whether you should set up your reader for POP or IMAP see [http://www.ncf.ca/ncf/support/pop_imap.html What's the difference between POP and IMAP?].<br />
<br />
Keep in mind if you use an email client that it will not retrieve your yellow mail that the spam filter saves there for you.<br />
<br />
=== I can receive email, but I can't send! (Relay Access Denied) ===<br />
If your mail account appears to be setup correctly, but you are having trouble sending, it could be that you don't have SSL and authentication enabled.<br />
<br />
Step-by-step instructions to update or confirm that your account is correctly configured for SSL and authentication:<br />
* [http://www.ncf.ca/ncf/support/outlook_ssl.html Microsoft Outlook Express SSL Setup]<br />
* [http://www.ncf.ca/ncf/support/mail_thunderbird_smtp.html Mozilla Thunderbird SSL Setup]<br />
* [http://www.ncf.ca/ncf/support/windowsLiveMail_ssl.html Windows Live Mail SSL Setup]<br />
<br />
== Spam Reduction ==<br />
<br />
=== Customizing SpamFilter ===<br />
Regardless of how you read your mail, you can use NCF's SpamFilter if you have problems with spam.<br />
<br />
You can view or change your SpamFilter settings by going to the [http://start.ncf.ca StartPage], and clicking on [http://www.ncf.ca/ncf/home/spamfilter/index.jsp SpamFilter set-up] under 'Email' in the left column. There is information on that page about how SpamFilter works and [http://www.ncf.ca/ncf/support/faqMaker.jsp?faq=2 Frequently Asked Questions] on customizing SpamFilter.<br />
<br />
There is also [https://youtu.be/PWEibPkXCS0 a short video on setting SpamFilter options].<br />
<br />
=== '''Blocking Specific Email Addresses''' ===<br />
Spam can be difficult to stop as spammers are relentless, and can often send messages from many different emails, making it much more difficult to stop.<br />
<br />
If the undesireable messages you are receiving are coming from the same address, it would be best to add a mail exception on your spam filtering page [https://www.ncf.ca/ncf/home/spamfilter/greenListMgr.jsp here] to ensure the offending address is blocked from sending you mail in the future.<br />
<br />
Simply enter the offending email into the “Email address” bar and enter “Classification” as “Red” to ensure this address will be marked as spam and not be delivered to your mailbox in the future.<br />
<br />
===Using Yellow Mail===<br />
NCF provides a facility to screen mail items that your SPAM fileter settings have found questionable before the mail enters your Zimbra inbox. This is called yellow mail. You can see a short video [[https://youtu.be/3rqLbGhvA8w here]] on how to use it.<br />
<br />
==See also==<br />
*[[Alternate email address]]<br />
*[[Email Alias]]<br />
*[[Email blacklisting]]<br />
*[[Email spoofing]]<br />
*[[Tips (Email)|Email tips]]<br />
*[[Zimbra]] - for help on the Zimbra webmail system<br />
<br />
[[Category: Email]]</div>Fx447https://help.ncf.ca/index.php?title=Email&diff=5023Email2018-07-26T13:54:20Z<p>Fx447: /* Spam Reduction Tags and Content */</p>
<hr />
<div>This page provides some basic information about NCF email, how it works and how to configure it.<br />
<br />
For infomation on using the Zimbra webmail system, please see [[Zimbra]].<br />
<br />
== Sending and receiving email ==<br />
{{:Quick Facts (Email)}}<br />
===General information===<br />
NCF provides every member with a personal email address. NCF email addresses are simply a member's account ID (eg., 'ab123') followed by '@ncf.ca', for example, 'ab123@ncf.ca'.<br />
<br />
Optionally, you can arrange for an [[Email Alias|email alias]], for example, 'jsmith@ncf.ca'.<br />
<br />
'''Important:''' If you already have an email address and do not plan to use your NCF email address, be sure to tell us, using [https://secure.ncf.ca/ncf/home/tools/preferences.jsp Change Preferences] at the bottom-right of the StartPage. NCF needs to be able to reach you about your account.<br />
<br />
=== Receiving mail===<br />
Incoming email for you is stored on NCF's computer until you ask for it.<br />
There are two ways to receive email:<br />
<br />
;Using NCF WebMail (browser-based)<br />
:All you need to use WebMail is a web browser connected to the internet (eg., home, office, library, internet cafe, anywhere in the world via internet). No set-up is required. You read and send mail from the browser using the [[Zimbra]] interface and your mail is stored on an NCF computer. With WebMail, your email stays on the computers at NCF and is backed up there, too, to protect against loss.<br />
<br />
:A disadvantage of using WebMail is that you have to stay connected to the internet while you are reading and composing your email.<br />
<br />
;Using an email client (on your personal computer)<br />
:Email client software allows your email to be transferred to your computer and then read there. The size of your mail archive can be as large as your hard drive.<br />
<br />
:A disadvantage is that your mail is only accessible while you are at your own computer.<br />
<br />
In the past personal computer-based mail clients were dominant, but in recent years the trend has been away from mail clients and towards server-based webmail, because of the convenience of being able to access the mail from any browser anywhere, even from phones and hand-held devices, as well as automatic back-ups.<br />
<br />
== Zimbra Limits at NCF ==<br />
There are several limits you may encounter in your use of Zimbra.<br />
# '''Mail storage size''' - members are allocated 1000MB of storage. This contains all the mail and briefcase data. Members must manage their space within that limit. See [[Zimbra webmail#How much storage space are you using.3F|how to check your storage space.]]<br />
# '''Mail message size''' - a maximum of of 56MB per message is allowed. The actual file size of the attachment is 20-30% less as special encoding is required to send it via email. If you have large files that you wish to share, there are a number of other file sharing approaches that may be better than attachments. One of those is using the Zimbra Briefcase - see [[Zimbra: Briefcase]].<br />
# '''Sending rate''' - NCF limits the rate at which members can send out email to protect against spamming. A limit of 200 messages over a 4 hour span is in place. If you have large distribution lists that will exceed this, please contact the office - we have a solution.<br />
<br />
== NCF Webmail ==<br />
NCF Webmail allows you to compose, send, receive and manage your email using any browser. It is the easiest way to send and receive email while you are away from home. Your mail stays on the NCF's mail server. To use it all you need is a web browser and connection to the Internet.<br />
<br />
You can try WebMail by going to the [http://start.ncf.ca StartPage] and clicking on 'Get your NCF WebMail'. There is nothing to install on your computer.<br />
<br />
Up to 1000 MB of email can be accumulated and stored in your WebMail Inbox and folders, as of early 2017. NCF's storage capacity increases regularly as facilities are upgraded.<br />
<br />
The NCF Webmail system runs the [[Zimbra]] mail system. For an overview of the benefits of Zimbra, please visit the [http://www.ncf.ca/ncf/home/zimbraIntro.jsp Introducing Zimbra] page.<br />
<br />
For specific and detailed help on all things Zimbra, visit the [[Zimbra]] Help Page.<br />
<br />
== Mail readers (mail clients) ==<br />
<br />
Some common current mail readers, all available for download free of charge, are:<br />
<br />
* [http://mail.live.com Microsoft Windows Live Mail]<br />
* [https://www.mozilla.org/en-US/thunderbird/ Mozilla Thunderbird]<br />
* [http://www.pmail.com/ Pegasus]<br />
<br />
If you do not have a mail reader, you can download one for free. Once it is installed on your computer, you need to configure it so it knows from where to retrieve/send your email.<br />
<br />
'''Notes:'''<br />
*Microsoft Outlook Express is very outdated, has serious security problems, is no longer supported by Microsoft and is not recommended by NCF. See [http://en.wikipedia.org/wiki/Outlook_Express this article] for more detail on why you should replace it.<br />
*Microsoft Outlook is commercial software and comes with ''Microsoft Office''.<br />
<br />
=== Setting up a mail reader ===<br />
Modern mail readers are pretty easy to set up. Typically you just need some of the information in the 'Quick Facts' box above.<br />
<br />
For step by step instructions, click on your mail reader below:<br />
<br />
Step-by-step instruction for popular mail readers:<br />
* [[IPhone|iPhone, iPad, or iPod Touch]]<br />
* [http://www.ncf.ca/ncf/support/android/ Android Devices (eg. Google Nexus One, Motorola Milestone, or HTC Hero)]<br />
* [[Apple Mail|Apple Mail (2011)]]<br />
* [[BlackBerry 10]]<br />
* [[PlayBook|Blackberry PlayBook]]<br />
* [http://www.ncf.ca/ncf/support/evolution.html Evolution Mail and Calendar]<br />
* [http://web.ncf.ca/aw958/mail_help_files/outlook_2003_setup/outlook_2003.html Microsoft Outlook 2003]<br />
* [[Microsoft Outlook 2010]]<br />
* [[Microsoft Outlook 2016]]<br />
* [http://www.ncf.ca/ncf/support/mail_thunderbird3.html Mozilla Thunderbird]<br />
* [http://www.ncf.ca/ncf/support/windowsLiveMail.html Windows Live Mail]<br />
* [http://web.ncf.ca/aw958/mail_help_files/zimbra/index.html Zimbra Desktop email client] by Graeme Beckett, NCF<br />
<br />
Step-by-step instructions for older mail readers, still in use on some systems:<br />
* [http://web.ncf.ca/glennj/ncf/bookshelf/appleMail/index.shtml Apple Mail (2006)]<br />
* [http://www.ncf.ca/ncf/support/eudora.html Eudora Mail]<br />
* [http://www.ncf.ca/ncf/support/outlook.html Microsoft Outlook Express]<br />
* [http://www.ncf.ca/ncf/support/mail_thunderbird.html Mozilla Thunderbird 1.x or 2.x]<br />
* [http://www.ncf.ca/ncf/support/ns71.html Netscape Mail]<br />
* [http://www.ncf.ca/ncf/support/pegasusMail.html Pegasus Mail]<br />
* [[Windows Mail]]<br />
<br />
For information on whether you should set up your reader for POP or IMAP see [http://www.ncf.ca/ncf/support/pop_imap.html What's the difference between POP and IMAP?].<br />
<br />
Keep in mind if you use an email client that it will not retrieve your yellow mail that the spam filter saves there for you.<br />
<br />
=== I can receive email, but I can't send! (Relay Access Denied) ===<br />
If your mail account appears to be setup correctly, but you are having trouble sending, it could be that you don't have SSL and authentication enabled.<br />
<br />
Step-by-step instructions to update or confirm that your account is correctly configured for SSL and authentication:<br />
* [http://www.ncf.ca/ncf/support/outlook_ssl.html Microsoft Outlook Express SSL Setup]<br />
* [http://www.ncf.ca/ncf/support/mail_thunderbird_smtp.html Mozilla Thunderbird SSL Setup]<br />
* [http://www.ncf.ca/ncf/support/windowsLiveMail_ssl.html Windows Live Mail SSL Setup]<br />
<br />
== Spam Reduction - Customizing SpamFilter ==<br />
Regardless of how you read your mail, you can use NCF's SpamFilter if you have problems with spam.<br />
<br />
You can view or change your SpamFilter settings by going to the [http://start.ncf.ca StartPage], and clicking on [http://www.ncf.ca/ncf/home/spamfilter/index.jsp SpamFilter set-up] under 'Email' in the left column. There is information on that page about how SpamFilter works and [http://www.ncf.ca/ncf/support/faqMaker.jsp?faq=2 Frequently Asked Questions] on customizing SpamFilter.<br />
<br />
There is also [https://youtu.be/PWEibPkXCS0 a short video on setting SpamFilter options].<br />
<br />
==Spam Reduction - Yellow Mail==<br />
NCF provides a facility to screen mail items that your SPAM fileter settings have found questionable before the mail enters your Zimbra inbox. This is called yellow mail. You can see a short video [[https://youtu.be/3rqLbGhvA8w here]] on how to use it.<br />
<br />
==See also==<br />
*[[Alternate email address]]<br />
*[[Email Alias]]<br />
*[[Email blacklisting]]<br />
*[[Email spoofing]]<br />
*[[Tips (Email)|Email tips]]<br />
*[[Zimbra]] - for help on the Zimbra webmail system<br />
<br />
[[Category: Email]]</div>Fx447https://help.ncf.ca/index.php?title=Email&diff=5020Email2018-07-26T13:52:37Z<p>Fx447: /* Yellow Mail */</p>
<hr />
<div>This page provides some basic information about NCF email, how it works and how to configure it.<br />
<br />
For infomation on using the Zimbra webmail system, please see [[Zimbra]].<br />
<br />
== Sending and receiving email ==<br />
{{:Quick Facts (Email)}}<br />
===General information===<br />
NCF provides every member with a personal email address. NCF email addresses are simply a member's account ID (eg., 'ab123') followed by '@ncf.ca', for example, 'ab123@ncf.ca'.<br />
<br />
Optionally, you can arrange for an [[Email Alias|email alias]], for example, 'jsmith@ncf.ca'.<br />
<br />
'''Important:''' If you already have an email address and do not plan to use your NCF email address, be sure to tell us, using [https://secure.ncf.ca/ncf/home/tools/preferences.jsp Change Preferences] at the bottom-right of the StartPage. NCF needs to be able to reach you about your account.<br />
<br />
=== Receiving mail===<br />
Incoming email for you is stored on NCF's computer until you ask for it.<br />
There are two ways to receive email:<br />
<br />
;Using NCF WebMail (browser-based)<br />
:All you need to use WebMail is a web browser connected to the internet (eg., home, office, library, internet cafe, anywhere in the world via internet). No set-up is required. You read and send mail from the browser using the [[Zimbra]] interface and your mail is stored on an NCF computer. With WebMail, your email stays on the computers at NCF and is backed up there, too, to protect against loss.<br />
<br />
:A disadvantage of using WebMail is that you have to stay connected to the internet while you are reading and composing your email.<br />
<br />
;Using an email client (on your personal computer)<br />
:Email client software allows your email to be transferred to your computer and then read there. The size of your mail archive can be as large as your hard drive.<br />
<br />
:A disadvantage is that your mail is only accessible while you are at your own computer.<br />
<br />
In the past personal computer-based mail clients were dominant, but in recent years the trend has been away from mail clients and towards server-based webmail, because of the convenience of being able to access the mail from any browser anywhere, even from phones and hand-held devices, as well as automatic back-ups.<br />
<br />
== Zimbra Limits at NCF ==<br />
There are several limits you may encounter in your use of Zimbra.<br />
# '''Mail storage size''' - members are allocated 1000MB of storage. This contains all the mail and briefcase data. Members must manage their space within that limit. See [[Zimbra webmail#How much storage space are you using.3F|how to check your storage space.]]<br />
# '''Mail message size''' - a maximum of of 56MB per message is allowed. The actual file size of the attachment is 20-30% less as special encoding is required to send it via email. If you have large files that you wish to share, there are a number of other file sharing approaches that may be better than attachments. One of those is using the Zimbra Briefcase - see [[Zimbra: Briefcase]].<br />
# '''Sending rate''' - NCF limits the rate at which members can send out email to protect against spamming. A limit of 200 messages over a 4 hour span is in place. If you have large distribution lists that will exceed this, please contact the office - we have a solution.<br />
<br />
== NCF Webmail ==<br />
NCF Webmail allows you to compose, send, receive and manage your email using any browser. It is the easiest way to send and receive email while you are away from home. Your mail stays on the NCF's mail server. To use it all you need is a web browser and connection to the Internet.<br />
<br />
You can try WebMail by going to the [http://start.ncf.ca StartPage] and clicking on 'Get your NCF WebMail'. There is nothing to install on your computer.<br />
<br />
Up to 1000 MB of email can be accumulated and stored in your WebMail Inbox and folders, as of early 2017. NCF's storage capacity increases regularly as facilities are upgraded.<br />
<br />
The NCF Webmail system runs the [[Zimbra]] mail system. For an overview of the benefits of Zimbra, please visit the [http://www.ncf.ca/ncf/home/zimbraIntro.jsp Introducing Zimbra] page.<br />
<br />
For specific and detailed help on all things Zimbra, visit the [[Zimbra]] Help Page.<br />
<br />
== Mail readers (mail clients) ==<br />
<br />
Some common current mail readers, all available for download free of charge, are:<br />
<br />
* [http://mail.live.com Microsoft Windows Live Mail]<br />
* [https://www.mozilla.org/en-US/thunderbird/ Mozilla Thunderbird]<br />
* [http://www.pmail.com/ Pegasus]<br />
<br />
If you do not have a mail reader, you can download one for free. Once it is installed on your computer, you need to configure it so it knows from where to retrieve/send your email.<br />
<br />
'''Notes:'''<br />
*Microsoft Outlook Express is very outdated, has serious security problems, is no longer supported by Microsoft and is not recommended by NCF. See [http://en.wikipedia.org/wiki/Outlook_Express this article] for more detail on why you should replace it.<br />
*Microsoft Outlook is commercial software and comes with ''Microsoft Office''.<br />
<br />
=== Setting up a mail reader ===<br />
Modern mail readers are pretty easy to set up. Typically you just need some of the information in the 'Quick Facts' box above.<br />
<br />
For step by step instructions, click on your mail reader below:<br />
<br />
Step-by-step instruction for popular mail readers:<br />
* [[IPhone|iPhone, iPad, or iPod Touch]]<br />
* [http://www.ncf.ca/ncf/support/android/ Android Devices (eg. Google Nexus One, Motorola Milestone, or HTC Hero)]<br />
* [[Apple Mail|Apple Mail (2011)]]<br />
* [[BlackBerry 10]]<br />
* [[PlayBook|Blackberry PlayBook]]<br />
* [http://www.ncf.ca/ncf/support/evolution.html Evolution Mail and Calendar]<br />
* [http://web.ncf.ca/aw958/mail_help_files/outlook_2003_setup/outlook_2003.html Microsoft Outlook 2003]<br />
* [[Microsoft Outlook 2010]]<br />
* [[Microsoft Outlook 2016]]<br />
* [http://www.ncf.ca/ncf/support/mail_thunderbird3.html Mozilla Thunderbird]<br />
* [http://www.ncf.ca/ncf/support/windowsLiveMail.html Windows Live Mail]<br />
* [http://web.ncf.ca/aw958/mail_help_files/zimbra/index.html Zimbra Desktop email client] by Graeme Beckett, NCF<br />
<br />
Step-by-step instructions for older mail readers, still in use on some systems:<br />
* [http://web.ncf.ca/glennj/ncf/bookshelf/appleMail/index.shtml Apple Mail (2006)]<br />
* [http://www.ncf.ca/ncf/support/eudora.html Eudora Mail]<br />
* [http://www.ncf.ca/ncf/support/outlook.html Microsoft Outlook Express]<br />
* [http://www.ncf.ca/ncf/support/mail_thunderbird.html Mozilla Thunderbird 1.x or 2.x]<br />
* [http://www.ncf.ca/ncf/support/ns71.html Netscape Mail]<br />
* [http://www.ncf.ca/ncf/support/pegasusMail.html Pegasus Mail]<br />
* [[Windows Mail]]<br />
<br />
For information on whether you should set up your reader for POP or IMAP see [http://www.ncf.ca/ncf/support/pop_imap.html What's the difference between POP and IMAP?].<br />
<br />
Keep in mind if you use an email client that it will not retrieve your yellow mail that the spam filter saves there for you.<br />
<br />
=== I can receive email, but I can't send! (Relay Access Denied) ===<br />
If your mail account appears to be setup correctly, but you are having trouble sending, it could be that you don't have SSL and authentication enabled.<br />
<br />
Step-by-step instructions to update or confirm that your account is correctly configured for SSL and authentication:<br />
* [http://www.ncf.ca/ncf/support/outlook_ssl.html Microsoft Outlook Express SSL Setup]<br />
* [http://www.ncf.ca/ncf/support/mail_thunderbird_smtp.html Mozilla Thunderbird SSL Setup]<br />
* [http://www.ncf.ca/ncf/support/windowsLiveMail_ssl.html Windows Live Mail SSL Setup]<br />
<br />
== Sapm Reduction - Customizing SpamFilter ==<br />
Regardless of how you read your mail, you can use NCF's SpamFilter if you have problems with spam.<br />
<br />
You can view or change your SpamFilter settings by going to the [http://start.ncf.ca StartPage], and clicking on [http://www.ncf.ca/ncf/home/spamfilter/index.jsp SpamFilter set-up] under 'Email' in the left column. There is information on that page about how SpamFilter works and [http://www.ncf.ca/ncf/support/faqMaker.jsp?faq=2 Frequently Asked Questions] on customizing SpamFilter.<br />
<br />
There is also [https://youtu.be/PWEibPkXCS0 a short video on setting SpamFilter options].<br />
<br />
==Spam Reduction - Yellow Mail==<br />
NCF provides a facility to screen mail items that your SPAM fileter settings have found questionable before the mail enters your Zimbra inbox. This is called yellow mail. You can see a short video [[https://youtu.be/3rqLbGhvA8w here]] on how to use it.<br />
<br />
==See also==<br />
*[[Alternate email address]]<br />
*[[Email Alias]]<br />
*[[Email blacklisting]]<br />
*[[Email spoofing]]<br />
*[[Tips (Email)|Email tips]]<br />
*[[Zimbra]] - for help on the Zimbra webmail system<br />
<br />
[[Category: Email]]</div>Fx447https://help.ncf.ca/index.php?title=Email&diff=5019Email2018-07-26T13:52:22Z<p>Fx447: /* Customizing SpamFilter */</p>
<hr />
<div>This page provides some basic information about NCF email, how it works and how to configure it.<br />
<br />
For infomation on using the Zimbra webmail system, please see [[Zimbra]].<br />
<br />
== Sending and receiving email ==<br />
{{:Quick Facts (Email)}}<br />
===General information===<br />
NCF provides every member with a personal email address. NCF email addresses are simply a member's account ID (eg., 'ab123') followed by '@ncf.ca', for example, 'ab123@ncf.ca'.<br />
<br />
Optionally, you can arrange for an [[Email Alias|email alias]], for example, 'jsmith@ncf.ca'.<br />
<br />
'''Important:''' If you already have an email address and do not plan to use your NCF email address, be sure to tell us, using [https://secure.ncf.ca/ncf/home/tools/preferences.jsp Change Preferences] at the bottom-right of the StartPage. NCF needs to be able to reach you about your account.<br />
<br />
=== Receiving mail===<br />
Incoming email for you is stored on NCF's computer until you ask for it.<br />
There are two ways to receive email:<br />
<br />
;Using NCF WebMail (browser-based)<br />
:All you need to use WebMail is a web browser connected to the internet (eg., home, office, library, internet cafe, anywhere in the world via internet). No set-up is required. You read and send mail from the browser using the [[Zimbra]] interface and your mail is stored on an NCF computer. With WebMail, your email stays on the computers at NCF and is backed up there, too, to protect against loss.<br />
<br />
:A disadvantage of using WebMail is that you have to stay connected to the internet while you are reading and composing your email.<br />
<br />
;Using an email client (on your personal computer)<br />
:Email client software allows your email to be transferred to your computer and then read there. The size of your mail archive can be as large as your hard drive.<br />
<br />
:A disadvantage is that your mail is only accessible while you are at your own computer.<br />
<br />
In the past personal computer-based mail clients were dominant, but in recent years the trend has been away from mail clients and towards server-based webmail, because of the convenience of being able to access the mail from any browser anywhere, even from phones and hand-held devices, as well as automatic back-ups.<br />
<br />
== Zimbra Limits at NCF ==<br />
There are several limits you may encounter in your use of Zimbra.<br />
# '''Mail storage size''' - members are allocated 1000MB of storage. This contains all the mail and briefcase data. Members must manage their space within that limit. See [[Zimbra webmail#How much storage space are you using.3F|how to check your storage space.]]<br />
# '''Mail message size''' - a maximum of of 56MB per message is allowed. The actual file size of the attachment is 20-30% less as special encoding is required to send it via email. If you have large files that you wish to share, there are a number of other file sharing approaches that may be better than attachments. One of those is using the Zimbra Briefcase - see [[Zimbra: Briefcase]].<br />
# '''Sending rate''' - NCF limits the rate at which members can send out email to protect against spamming. A limit of 200 messages over a 4 hour span is in place. If you have large distribution lists that will exceed this, please contact the office - we have a solution.<br />
<br />
== NCF Webmail ==<br />
NCF Webmail allows you to compose, send, receive and manage your email using any browser. It is the easiest way to send and receive email while you are away from home. Your mail stays on the NCF's mail server. To use it all you need is a web browser and connection to the Internet.<br />
<br />
You can try WebMail by going to the [http://start.ncf.ca StartPage] and clicking on 'Get your NCF WebMail'. There is nothing to install on your computer.<br />
<br />
Up to 1000 MB of email can be accumulated and stored in your WebMail Inbox and folders, as of early 2017. NCF's storage capacity increases regularly as facilities are upgraded.<br />
<br />
The NCF Webmail system runs the [[Zimbra]] mail system. For an overview of the benefits of Zimbra, please visit the [http://www.ncf.ca/ncf/home/zimbraIntro.jsp Introducing Zimbra] page.<br />
<br />
For specific and detailed help on all things Zimbra, visit the [[Zimbra]] Help Page.<br />
<br />
== Mail readers (mail clients) ==<br />
<br />
Some common current mail readers, all available for download free of charge, are:<br />
<br />
* [http://mail.live.com Microsoft Windows Live Mail]<br />
* [https://www.mozilla.org/en-US/thunderbird/ Mozilla Thunderbird]<br />
* [http://www.pmail.com/ Pegasus]<br />
<br />
If you do not have a mail reader, you can download one for free. Once it is installed on your computer, you need to configure it so it knows from where to retrieve/send your email.<br />
<br />
'''Notes:'''<br />
*Microsoft Outlook Express is very outdated, has serious security problems, is no longer supported by Microsoft and is not recommended by NCF. See [http://en.wikipedia.org/wiki/Outlook_Express this article] for more detail on why you should replace it.<br />
*Microsoft Outlook is commercial software and comes with ''Microsoft Office''.<br />
<br />
=== Setting up a mail reader ===<br />
Modern mail readers are pretty easy to set up. Typically you just need some of the information in the 'Quick Facts' box above.<br />
<br />
For step by step instructions, click on your mail reader below:<br />
<br />
Step-by-step instruction for popular mail readers:<br />
* [[IPhone|iPhone, iPad, or iPod Touch]]<br />
* [http://www.ncf.ca/ncf/support/android/ Android Devices (eg. Google Nexus One, Motorola Milestone, or HTC Hero)]<br />
* [[Apple Mail|Apple Mail (2011)]]<br />
* [[BlackBerry 10]]<br />
* [[PlayBook|Blackberry PlayBook]]<br />
* [http://www.ncf.ca/ncf/support/evolution.html Evolution Mail and Calendar]<br />
* [http://web.ncf.ca/aw958/mail_help_files/outlook_2003_setup/outlook_2003.html Microsoft Outlook 2003]<br />
* [[Microsoft Outlook 2010]]<br />
* [[Microsoft Outlook 2016]]<br />
* [http://www.ncf.ca/ncf/support/mail_thunderbird3.html Mozilla Thunderbird]<br />
* [http://www.ncf.ca/ncf/support/windowsLiveMail.html Windows Live Mail]<br />
* [http://web.ncf.ca/aw958/mail_help_files/zimbra/index.html Zimbra Desktop email client] by Graeme Beckett, NCF<br />
<br />
Step-by-step instructions for older mail readers, still in use on some systems:<br />
* [http://web.ncf.ca/glennj/ncf/bookshelf/appleMail/index.shtml Apple Mail (2006)]<br />
* [http://www.ncf.ca/ncf/support/eudora.html Eudora Mail]<br />
* [http://www.ncf.ca/ncf/support/outlook.html Microsoft Outlook Express]<br />
* [http://www.ncf.ca/ncf/support/mail_thunderbird.html Mozilla Thunderbird 1.x or 2.x]<br />
* [http://www.ncf.ca/ncf/support/ns71.html Netscape Mail]<br />
* [http://www.ncf.ca/ncf/support/pegasusMail.html Pegasus Mail]<br />
* [[Windows Mail]]<br />
<br />
For information on whether you should set up your reader for POP or IMAP see [http://www.ncf.ca/ncf/support/pop_imap.html What's the difference between POP and IMAP?].<br />
<br />
Keep in mind if you use an email client that it will not retrieve your yellow mail that the spam filter saves there for you.<br />
<br />
=== I can receive email, but I can't send! (Relay Access Denied) ===<br />
If your mail account appears to be setup correctly, but you are having trouble sending, it could be that you don't have SSL and authentication enabled.<br />
<br />
Step-by-step instructions to update or confirm that your account is correctly configured for SSL and authentication:<br />
* [http://www.ncf.ca/ncf/support/outlook_ssl.html Microsoft Outlook Express SSL Setup]<br />
* [http://www.ncf.ca/ncf/support/mail_thunderbird_smtp.html Mozilla Thunderbird SSL Setup]<br />
* [http://www.ncf.ca/ncf/support/windowsLiveMail_ssl.html Windows Live Mail SSL Setup]<br />
<br />
== Sapm Reduction - Customizing SpamFilter ==<br />
Regardless of how you read your mail, you can use NCF's SpamFilter if you have problems with spam.<br />
<br />
You can view or change your SpamFilter settings by going to the [http://start.ncf.ca StartPage], and clicking on [http://www.ncf.ca/ncf/home/spamfilter/index.jsp SpamFilter set-up] under 'Email' in the left column. There is information on that page about how SpamFilter works and [http://www.ncf.ca/ncf/support/faqMaker.jsp?faq=2 Frequently Asked Questions] on customizing SpamFilter.<br />
<br />
There is also [https://youtu.be/PWEibPkXCS0 a short video on setting SpamFilter options].<br />
<br />
==Yellow Mail==<br />
NCF provides a facility to screen mail items that your SPAM fileter settings have found questionable before the mail enters your Zimbra inbox. This is called yellow mail. You can see a short video [[https://youtu.be/3rqLbGhvA8w here]] on how to use it.<br />
<br />
==See also==<br />
*[[Alternate email address]]<br />
*[[Email Alias]]<br />
*[[Email blacklisting]]<br />
*[[Email spoofing]]<br />
*[[Tips (Email)|Email tips]]<br />
*[[Zimbra]] - for help on the Zimbra webmail system<br />
<br />
[[Category: Email]]</div>Fx447https://help.ncf.ca/index.php?title=Email&diff=5018Email2018-07-26T13:28:40Z<p>Fx447: /* Zimbra Limits */</p>
<hr />
<div>This page provides some basic information about NCF email, how it works and how to configure it.<br />
<br />
For infomation on using the Zimbra webmail system, please see [[Zimbra]].<br />
<br />
== Sending and receiving email ==<br />
{{:Quick Facts (Email)}}<br />
===General information===<br />
NCF provides every member with a personal email address. NCF email addresses are simply a member's account ID (eg., 'ab123') followed by '@ncf.ca', for example, 'ab123@ncf.ca'.<br />
<br />
Optionally, you can arrange for an [[Email Alias|email alias]], for example, 'jsmith@ncf.ca'.<br />
<br />
'''Important:''' If you already have an email address and do not plan to use your NCF email address, be sure to tell us, using [https://secure.ncf.ca/ncf/home/tools/preferences.jsp Change Preferences] at the bottom-right of the StartPage. NCF needs to be able to reach you about your account.<br />
<br />
=== Receiving mail===<br />
Incoming email for you is stored on NCF's computer until you ask for it.<br />
There are two ways to receive email:<br />
<br />
;Using NCF WebMail (browser-based)<br />
:All you need to use WebMail is a web browser connected to the internet (eg., home, office, library, internet cafe, anywhere in the world via internet). No set-up is required. You read and send mail from the browser using the [[Zimbra]] interface and your mail is stored on an NCF computer. With WebMail, your email stays on the computers at NCF and is backed up there, too, to protect against loss.<br />
<br />
:A disadvantage of using WebMail is that you have to stay connected to the internet while you are reading and composing your email.<br />
<br />
;Using an email client (on your personal computer)<br />
:Email client software allows your email to be transferred to your computer and then read there. The size of your mail archive can be as large as your hard drive.<br />
<br />
:A disadvantage is that your mail is only accessible while you are at your own computer.<br />
<br />
In the past personal computer-based mail clients were dominant, but in recent years the trend has been away from mail clients and towards server-based webmail, because of the convenience of being able to access the mail from any browser anywhere, even from phones and hand-held devices, as well as automatic back-ups.<br />
<br />
== Zimbra Limits at NCF ==<br />
There are several limits you may encounter in your use of Zimbra.<br />
# '''Mail storage size''' - members are allocated 1000MB of storage. This contains all the mail and briefcase data. Members must manage their space within that limit. See [[Zimbra webmail#How much storage space are you using.3F|how to check your storage space.]]<br />
# '''Mail message size''' - a maximum of of 56MB per message is allowed. The actual file size of the attachment is 20-30% less as special encoding is required to send it via email. If you have large files that you wish to share, there are a number of other file sharing approaches that may be better than attachments. One of those is using the Zimbra Briefcase - see [[Zimbra: Briefcase]].<br />
# '''Sending rate''' - NCF limits the rate at which members can send out email to protect against spamming. A limit of 200 messages over a 4 hour span is in place. If you have large distribution lists that will exceed this, please contact the office - we have a solution.<br />
<br />
== NCF Webmail ==<br />
NCF Webmail allows you to compose, send, receive and manage your email using any browser. It is the easiest way to send and receive email while you are away from home. Your mail stays on the NCF's mail server. To use it all you need is a web browser and connection to the Internet.<br />
<br />
You can try WebMail by going to the [http://start.ncf.ca StartPage] and clicking on 'Get your NCF WebMail'. There is nothing to install on your computer.<br />
<br />
Up to 1000 MB of email can be accumulated and stored in your WebMail Inbox and folders, as of early 2017. NCF's storage capacity increases regularly as facilities are upgraded.<br />
<br />
The NCF Webmail system runs the [[Zimbra]] mail system. For an overview of the benefits of Zimbra, please visit the [http://www.ncf.ca/ncf/home/zimbraIntro.jsp Introducing Zimbra] page.<br />
<br />
For specific and detailed help on all things Zimbra, visit the [[Zimbra]] Help Page.<br />
<br />
== Mail readers (mail clients) ==<br />
<br />
Some common current mail readers, all available for download free of charge, are:<br />
<br />
* [http://mail.live.com Microsoft Windows Live Mail]<br />
* [https://www.mozilla.org/en-US/thunderbird/ Mozilla Thunderbird]<br />
* [http://www.pmail.com/ Pegasus]<br />
<br />
If you do not have a mail reader, you can download one for free. Once it is installed on your computer, you need to configure it so it knows from where to retrieve/send your email.<br />
<br />
'''Notes:'''<br />
*Microsoft Outlook Express is very outdated, has serious security problems, is no longer supported by Microsoft and is not recommended by NCF. See [http://en.wikipedia.org/wiki/Outlook_Express this article] for more detail on why you should replace it.<br />
*Microsoft Outlook is commercial software and comes with ''Microsoft Office''.<br />
<br />
=== Setting up a mail reader ===<br />
Modern mail readers are pretty easy to set up. Typically you just need some of the information in the 'Quick Facts' box above.<br />
<br />
For step by step instructions, click on your mail reader below:<br />
<br />
Step-by-step instruction for popular mail readers:<br />
* [[IPhone|iPhone, iPad, or iPod Touch]]<br />
* [http://www.ncf.ca/ncf/support/android/ Android Devices (eg. Google Nexus One, Motorola Milestone, or HTC Hero)]<br />
* [[Apple Mail|Apple Mail (2011)]]<br />
* [[BlackBerry 10]]<br />
* [[PlayBook|Blackberry PlayBook]]<br />
* [http://www.ncf.ca/ncf/support/evolution.html Evolution Mail and Calendar]<br />
* [http://web.ncf.ca/aw958/mail_help_files/outlook_2003_setup/outlook_2003.html Microsoft Outlook 2003]<br />
* [[Microsoft Outlook 2010]]<br />
* [[Microsoft Outlook 2016]]<br />
* [http://www.ncf.ca/ncf/support/mail_thunderbird3.html Mozilla Thunderbird]<br />
* [http://www.ncf.ca/ncf/support/windowsLiveMail.html Windows Live Mail]<br />
* [http://web.ncf.ca/aw958/mail_help_files/zimbra/index.html Zimbra Desktop email client] by Graeme Beckett, NCF<br />
<br />
Step-by-step instructions for older mail readers, still in use on some systems:<br />
* [http://web.ncf.ca/glennj/ncf/bookshelf/appleMail/index.shtml Apple Mail (2006)]<br />
* [http://www.ncf.ca/ncf/support/eudora.html Eudora Mail]<br />
* [http://www.ncf.ca/ncf/support/outlook.html Microsoft Outlook Express]<br />
* [http://www.ncf.ca/ncf/support/mail_thunderbird.html Mozilla Thunderbird 1.x or 2.x]<br />
* [http://www.ncf.ca/ncf/support/ns71.html Netscape Mail]<br />
* [http://www.ncf.ca/ncf/support/pegasusMail.html Pegasus Mail]<br />
* [[Windows Mail]]<br />
<br />
For information on whether you should set up your reader for POP or IMAP see [http://www.ncf.ca/ncf/support/pop_imap.html What's the difference between POP and IMAP?].<br />
<br />
Keep in mind if you use an email client that it will not retrieve your yellow mail that the spam filter saves there for you.<br />
<br />
=== I can receive email, but I can't send! (Relay Access Denied) ===<br />
If your mail account appears to be setup correctly, but you are having trouble sending, it could be that you don't have SSL and authentication enabled.<br />
<br />
Step-by-step instructions to update or confirm that your account is correctly configured for SSL and authentication:<br />
* [http://www.ncf.ca/ncf/support/outlook_ssl.html Microsoft Outlook Express SSL Setup]<br />
* [http://www.ncf.ca/ncf/support/mail_thunderbird_smtp.html Mozilla Thunderbird SSL Setup]<br />
* [http://www.ncf.ca/ncf/support/windowsLiveMail_ssl.html Windows Live Mail SSL Setup]<br />
<br />
== Customizing SpamFilter ==<br />
Regardless of how you read your mail, you can use NCF's SpamFilter if you have problems with spam.<br />
<br />
You can view or change your SpamFilter settings by going to the [http://start.ncf.ca StartPage], and clicking on [http://www.ncf.ca/ncf/home/spamfilter/index.jsp SpamFilter set-up] under 'Email' in the left column. There is information on that page about how SpamFilter works and [http://www.ncf.ca/ncf/support/faqMaker.jsp?faq=2 Frequently Asked Questions] on customizing SpamFilter.<br />
<br />
There is also [https://youtu.be/PWEibPkXCS0 a short video on setting SpamFilter options].<br />
<br />
==Yellow Mail==<br />
NCF provides a facility to screen mail items that your SPAM fileter settings have found questionable before the mail enters your Zimbra inbox. This is called yellow mail. You can see a short video [[https://youtu.be/3rqLbGhvA8w here]] on how to use it.<br />
<br />
==See also==<br />
*[[Alternate email address]]<br />
*[[Email Alias]]<br />
*[[Email blacklisting]]<br />
*[[Email spoofing]]<br />
*[[Tips (Email)|Email tips]]<br />
*[[Zimbra]] - for help on the Zimbra webmail system<br />
<br />
[[Category: Email]]</div>Fx447https://help.ncf.ca/index.php?title=Troubleshooting&diff=5017Troubleshooting2018-07-26T13:17:26Z<p>Fx447: /* Added loan option */</p>
<hr />
<div>This page provides some troubleshooting tips and advice if your DSL service stops working.<br />
<br />
== If it was working and now is not ==<br />
If your service was working and is not working now, and you have not changed anything, chances are that the problem is a network outage. The best thing to do is wait to see if the problem resolves itself. Generally network problems will be solved within an hour.<br />
<br />
If you know another NCF DSL member you can ask them if their service is working.<br />
<br />
Sometimes your modem may not notice that the network is back up. Try power-cycling your modem to force it to look for the network on restart.<br />
<br />
== Start-up problems and chronic problems ==<br />
If your service is chronically sub-optimal, below are some possible problems and possible solutions.<br />
<br />
=== Background information about DSL ===<br />
The low-frequency end of your phone line is reserved for voice signals. DSL works by using higher frequencies. Line filters keep the DSL signals from affecting non-DSL devices and also keep those devices from interfering with the DSL portion of the spectrum.<br />
<br />
When your modem detects the DSL signal, it tries to synchronize with it (get ''in sync''). If it can do this, the modem is said to be ''in sync'' and the DSL/Broadband light will be green.<br />
<br />
When a DSL signal is detected, the modem assesses the power spectrum of the line and decides how much bandwidth is available. If the line quality is poor, the modem will operate at lower speeds to reduce the number of errors. For best performance, good line quality is essential.<br />
<br />
DSL signals weaken with distance, so DSL works best when your location is close to Bell equipment (DSLAM). Bell invests in DSLAM equipment in an area depending on many factors. If they have not yet installed a DSLAM near your location, they may not be able to offer as high bandwidth as in other locations, even ones nearby.<br />
<br />
If performance (e.g., [[DSL speed#How_to_do_a_speed_test|speed tests]]) on your line is significantly worse from that of your neighbours, chances are good that something is non-optimal at your location or on your line.<br />
<br />
If you get expected speeds in the morning and late at night, but experience slower speeds in the evenings and on weekends then the likely culprit is network congestion. NCF has investigated the problem and found that there was network congestion between the NCF network and the Bell Network at the aggregation point. We implemented a solution and we will continue to monitor it and make further adjustments as necessary.<br />
<br />
See also:<br />
*[[DSL speed]]<br />
*[[Stages of DSL connection-making]] (learn how it should go)<br />
*[[About DSL modem lights]] (what the lights can tell you)<br />
<br />
=== General strategies for DSL problem-solving ===<br />
* [[About DSL modem lights|Check the lights on your modem]] - the lights can tell you a lot of useful information.<br />
* [[Modem Installation (DSL)|Check your installation]]. Are your wires connected and plugs seated securely?<br />
* Check the [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL help discussion group] to see how other members have solved the problem, or post a description of your problem so that other members can help. This is often faster than asking the NCF office because NCF members are often able to answer around the clock! Besides, one of NCF's founding motivations was to provide a means for people to help people.<br />
* Check the internet for information using a search engine. There are lots of web pages on diagnosing and treating DSL problems.<br />
* If you are pretty sure it is a problem with your phone line, please send a message to the NCF office (using the Office Message button on the [http://help.ncf.ca Help page]). Or if you hear static and noise on your voice calls (assuming you have voice service from Bell on the same line as your DSL), you can have Bell address that by dialing 611, it will help your DSL quality too.<br />
* NCF is not-for-profit association owned by its members (including you), and the level of office support versus DSL price is something members decide as a group. In general, NCF members prefer to solve problems themselves or with the help of other members rather than pay more. (see [http://help.ncf.ca Help page])<br />
* Bell offers a for-fee service for "line care", which costs about $100 for a year of coverage. Bell will investigate all problems inside or outside your location relating to DSL and voice for a year. This could be attractive for people with marginal DSL service, especially for the initial first year to get DSL working at your location.<br />
<br />
===Testing at the demarcation point===<br />
Before opening a ticket with Bell and possibly incurring a fee, you will want to make sure the problem is not with your inside house wiring. You can do this by plugging your DSL modem directly into the [https://en.wikipedia.org/wiki/Network_interface_device Network interface device box] or [https://en.wikipedia.org/wiki/Demarcation_point demarcation point], which bypasses your wiring and connects you directly to Bell's lines. <br />
<br />
If the problem is solved, the issue is with your inside wiring and you will want to hire a licensed contractor to look into it for you. <br />
<br />
If the problem persists, it is likely the issue is with Bell's wires leading into your home. You may wish to ask the NCF office to open a ticket with Bell, who will send a technician to make a service call.<br />
<br />
<gallery><br />
File:Demarcation point.JPG|Demarcation point in a house built in 2000<br />
File:Demarkation point with POTS splitter.JPG|Demarcation point with POTS splitter (includes built in filter)<br />
File:Demarcation point 02.JPG|Demarcation point in an older home<br />
File:Demarcation point 03.JPG|Another style of demarcation point<br />
</gallery><br />
<br />
===If you do not have DSL connection (no DSL or internet modem lights), your connection is intermittent or you experience low speed===<br />
Here are some possible causes:<br />
<br />
#DSL modem is connected to the phone line via a line filter<br />
#*Solution: The DSL modem must be ''directly'' connected to the phone line, without a line filter, remove any filter. [[File:DslModemPhoneComputer.png|center|frame|Connect modem to phone line and computer]]<br />
# Modem not connected to working phone jack or to a line with DSL service<br />
#* Solution: If you have multiple phone lines at your location, be sure the modem is connected to the line with DSL service. If the line also has voice service (i.e., is not 'dry DSL'), there should be dial-tone if you plug in a phone at that jack.<br />
# Telephone(s) or other devices not filtered on the same phone line<br />
#* Solution: All devices (other than the DSL modem itself) must be connected via a line filter (otherwise they may interfere with the DSL signal). Install filters or disconnect the other devices from the phone line.<br />
# Outside line issues: Noise on your phone line. If you hear cracks, static, etc on your phone line, this can interfere with your DSL signal too<br />
#* Solution: Call 611 to report the problem to Bell. Tell them about the voice quality on your line being poor due to cracks, pops & static sounds. Probably best not to mention DSL, just focus on voice quality issues.<br />
# Defective filter(s). If the DSL modem works well with all other devices temporarily unplugged from your line, maybe one of those devices has a defective filter<br />
#* Solution: Try to figure out which filter is defective by plugging the devices in one at a time. If one is found to be defective, replace it.<br />
# Faulty inside wiring / phone jack(s). If your problems appear after adding a new phone or other device, or changing the wiring in your house, those changes are likely the cause of problems<br />
#* Solution: Repair your inside wiring. If unsuccessful, Bell offers a charge-by-the-hour service to find problems within your residence, call 611 to arrange for assistance.<br />
# Distance from DSL service exceeds maximum distance. If you've never been able to obtain sync, maybe your location is too far from the nearest Bell service point<br />
#* Solution: NCF can work with Bell to assess this. Contact NCF via the [http://help.ncf.ca Help page].<br />
# Electrical interference from AM radio, halogen lights, audio speakers, power supplies<br />
#* Solution: Locate the modem away from sources of electrical interference. Use shielded twisted pair cabling from the modem to the wall jack.<br />
# Apartment intercom interference<br />
#* Some older-style apartment door intercoms actually cut into the phone line system and can interfere with DSL signals, causing a loss of connectivity. Many are being replaced by more modern systems that act as telephones and dial your home or cell phone number and won't interfere with DSL. If you determine this is the problem try discussing this with your landlord. <br />
# Using low-quality phone wire between the phone jack and modem<br />
#* Solution: It is best to use just the phone line that was provide by the modem. If you need an extension to reach a jack, be sure it is high quality. Instead, consider using a longer ethernet cable to reach the computer (or use wireless instead).<br />
# Modem overheating.<br />
#* Solution: Ensure the ventilation ports, usually located on the bottom of the modem are clear. Try mounting the modem on its side (vertically), on a hard surface or raised up on blocks so that airflow is optimal. If it was operating at a normal temperature and is now overheating it is likely about to fail and requires replacing.<br />
# Spider webs<br />
#* Solution: Check that your telephone junction boxes are free of spider webs (they can conduct and interfere with short range, high frequency signals, says a local engineer who worked on early DSL-like hardware development).<br />
# Wet weather, especially in the spring<br />
#* Solution: Often wet weather, especially during the spring melt, causes phone line performance to degrade (water gets in and temporarily changes the electrical characteristics of the line). Lines are supposed to be waterproof, but with age that can degrade. Such problems often 'dry up' as conditions improve.<br />
# Failing modem<br />
#* Solution: Modems rarely just quit dead, many models seem to have failure modes where they keep working, but don't provide a good stable connection. You can borrow a "loaner modem" from the NCF office (deposit required). The staff will set it up with your account information and [[password]] so that you can just take it home and plug it in. If this solves problem then chances are that the problem is that your own modem is failing. If this '''does not''' solve the problem then it will rule out your modem as the cause of the issue.<br />
# Wireless issues<br />
#* For wireless issues have a look at [[about wireless]].<br />
<br />
===That didn't work, now what? ===<br />
Nothing works? Try:<br />
#Searching the internet for ideas<br />
#DNS Problems [https://developers.google.com/speed/public-dns/docs/troubleshooting see Google's tips]<br />
#Posting to the [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL discussion group]<br />
#If all those fail, try describing your problem to the NCF office via the Office Message system on the [http://help.ncf.ca Help page].<br />
#Try a loaner modem - we offer new devices for two week loan periods for 20$ deposit for troubleshooting purposes. You are able to purchase the device at the end of the loan period.<br />
<br />
==See also==<br />
*[http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL discussion group] Draw on the expertise of fellow NCF members<br />
*[https://www.ncf.ca/ncf/home/tools/dslLineStats.jsp Your line stats]<br />
*[[About wireless]]<br />
*[[DSL speed]]<br />
*[[DSL speed#How_to_do_a_speed_test|Speed test]] How to do a speed test of your DSL service<br />
*[[Line stats (DSL)]] How to obtain and interpret line stats from your DSL modem<br />
*[[SpeedTouch 516 and 585 on ADSL2+]]<br />
*[[Computer Help]] <br />
*[[Managing your monthly DSL bandwidth usage]]<br />
*[[Windows_10#Broken_internet_connection|Broken internet connection on Windows 10]]<br />
<br />
[[Category: DSL]]</div>Fx447https://help.ncf.ca/index.php?title=SmartRG_SR505N_Configuration&diff=3309SmartRG SR505N Configuration2016-10-17T19:51:01Z<p>Fx447: /* PPPoE config save */</p>
<hr />
<div>[[File:sr505N-front.jpg|thumb|right|300px|The SmartRG SR505N Modem Front]]<br />
[[File:sr505n_back.jpg|thumb|right|300px|The SmartRG SR505N Modem Back]]<br />
The SmartRG SR505N is for use on service over 25 MB/s on networks using Bells' DSL infrastructure. NCF sold these modems from September 2014 to December 2015 for members on 25 MB and faster service.<br />
<br />
This is the procedure NCF uses to configure a SmartRG SR505N modem out of the box or after a factory reset. To learn more about configuring your particular modem, consult the [[Modem manuals (DSL)|manual]].<br />
<br />
== Configure router for Dual Mode ADSL/VDSL operation==<br />
Your router can support both ADSL mode and VDSL mode. If necessary, you could switch between ADSL plans and VDSL plans without having to buy a new router or even reconfigure your existing one.<br />
<br />
===Settings for VDSL===<br />
We will start with the mode used for VDSL connections. These include the following NCF DSL Plans:<br />
* Freedom 15-10/300<br />
* Freedom 25/300<br />
* Freedom 50/300<br />
<br />
=== Getting Started ===<br />
NOTE: If the modem is brand new, "user name: admin and password admin" will gain access. If the modem is not new, it is recommended to reset the modem to the factory defaults by holding down the reset button with a paper clip for 6 to 9 seconds and then do step 1.<br />
<br />
1. Once you access the modem browser at 192.168.1.1 and login (user name: admin and password admin), click the link high-lighted in red.<br />
<br />
[[file:smartrg_1.jpg|Getting started]]<br />
<br />
=== Advanced Setup ===<br />
2. Click on the "Advanced Setup" link on the LH side of the page.<br />
[[file:smartrg_2.jpg|Advanced Setup]]<br />
<br />
=== WAN Service ===<br />
3. Click on the "WAN Service" link under "Advanced Setup" and then click on the "Edit" link highlighted in red.<br />
[[file:smartrg_3.jpg|WAN Service]]<br />
<br />
=== Username Setup ===<br />
4. On the 'PPP Username and Password' page, fill the username and password details in the field highlighted in red. Be sure to scroll to the bottom of this page checking that "Enable Firewall", "Enable NAT" and "Enable SIP" are all checked. Click "Next".<br />
[[file:smartrg_4.jpg|960px|PPPOE set up]]<br />
[[file:Smartrg_505n_vdsl_NAT_SIP_005.png]]<br />
<br />
=== PPPoE config save ===<br />
<!--5. There will be two more pages to scroll through and them you can finally "Save" these changes. At this point, the Internet light on the SmartRG should turn from red and eventually to green.--><br />
<br />
Click on "Next"<br />
[[File:Smartrg_505n_adsl09.png|765px|none|Configuring ADSL2+ 9/11]]<br />
<br />
<br />
<br />
Click on "Next"<br />
[[File:Smartrg_505n_adsl10.png|1000px|Configuring ADSL2+ 10/11]]<br />
<br />
<br />
<br />
Click on "Apply/Save".<br />
[[file:smartrg_5.jpg|PPoE config save]]<br />
<br />
<!--=== Wireless Setup ===--><br />
<!--6. Click on the "Wireless" link on the RH side of the page.--><br />
<!--Change the SSID to the NCF standard name.--><br />
<!--Click on the "Security" subtab , store the NCF DSL password for the wi-fi password.--><br />
<br />
<!--===Modem Password Setup ===<br />
7. Click on the "Management " link on the RH side of the page. Click on the "Access"?? subtab and then the "Passwords" sub.sub tab. Change the modem access password to NCF standard.<br />
<br />
<br />
I need some more images to complete this - all in due time.--><br />
<br />
<br />
<br />
<!--[[File:smartrg_1.jpg|Configuring VDSL 1/5]]--><br />
<!--[[File:smartrg_2.jpg|Configuring VDSL 2/5]]--><br />
<!--[[File:smartrg_3.jpg|Configuring VDSL 3/5]]--><br />
<!--[[File:smartrg_4.jpg|Configuring VDSL 4/5]]--><br />
<!--[File:smartrg_5.jpg|Configuring VDSL 5/5]]--><br />
<br />
=== Add Settings for ADSL Mode===<br />
Moving on now to add settings for ADSL mode.<br />
ADSL plans include the following NCF DSL Plans:<br />
* Freedom 6/300<br />
* Freedom 7/300<br />
* Freedom 15-1/300<br />
<br />
#Click on "Advanced Setup"<br />
#Click on "Layer2 Interface"<br />
#Click on "ATM Interface"<br />
#Click on "Add"<br />
<!--[[File:smartrg_505n_adsl01.png|Configuring ADSL2+ 1/11]]--><br />
<!--[[File:smartrg_505n_adsl02.png|Configuring ADSL2+ 2/11]]--><br />
[[File:smartrg_505n_adsl03.png|1000px|Configuring ADSL2+ 3/11]]<br />
<br />
<br />
#Ensure that VPI is 0 and that VCI is 35.<br />
# For everything else, use the defaults.<br />
#Scroll to the bottom of the page, and click "Next".<br />
[[File:Smartrg_505n_adsl04.png|1000px|Configuring ADSL2+ 4/11]]<br />
<br />
# Click "Advanced Setup"<br />
#Click "WAN Service"<br />
#Click "Add"<br />
[[File:Smartrg_505n_adsl05.png|1000px|Configuring ADSL2+ 5/11]]<br />
<br />
#From the drop-down box, select "atm0/(4_0_35)"<br />
#Click "Next"<br />
[[File:Smartrg_505n_adsl06.png|1000px|Configuring ADSL2+ 6/11]]<br />
<br />
#Ensure "PPPoE" is the active choice.<br />
#Ensure "Service description" is as shown.<br />
#Click "Next".<br />
[[File:Smartrg_505n_adsl07.png|1000px|Configuring ADSL2+ 7/11]]<br />
<br />
Ensure "Enable Firewall", "Enable NAT" and "Enable SIP" are checked. Scroll to the bottom of the page and click "Next".<br />
[[File:Smartrg_505n_adsl08.png|1000px|Configuring ADSL2+ 8/11]]<br />
<br />
Click on "Next"<br />
[[File:Smartrg_505n_adsl09.png|1000px|Configuring ADSL2+ 9/11]]<br />
<br />
Click on "Next"<br />
[[File:Smartrg_505n_adsl10.png|1000px|Configuring ADSL2+ 10/11]]<br />
<br />
Click on "Apply/Save"<br />
[[File:Smartrg_505n_adsl11.png|1000px|Configuring ADSL2+ 11/11]]<br />
<br />
'''You are done adding the ADSL settings. Now, skip ahead to [[#Wireless_Configuration|Wireless Configuration]].'''<br />
<br />
== Configure as bridge ==<br />
Do this only if you prefer to use your own external router rather than the one built into your SmartRG unit.<br />
<br />
# Connect power and turn on the modem with the button on the back.<br />
# Connect an Ethernet LAN cable to one of the yellow rear ports<br />
# In the browser's address bar, enter the IP address for the modem interface page: 192.168.1.1<br />
# If the modem is fresh from the factory, use the default user name and password to gain access<br />
##'''user:''' admin <br />
##'''password:''' admin<br />
<br />
If the modem was previously configured for someone, the password would be the previous user's [[DSL password]]. If it is unknown then do a reset to factory default, using a paper-clip in the reset hole on the back. Hold for 6 to 9 seconds to reset. The user name and password will now be as above.<br />
<br />
# Click on Advanced Setup and WAN Service and click on Add<br />
# The defaults are fine; click on Next.<br />
# Click on Bridging and ensure the 802.1P and 802.1Q are set to 0 and 35, then click on Next.<br />
# Click on Apply/Save<br />
# Done!<br />
<br />
See screenshots below:<br />
<br />
[[File:smartrg_505n_bridge_1.png|Configuring for Bridge Mode 1/5]]<br />
[[File:smartrg_505n_bridge_2.png|Configuring for Bridge Mode 2/5]]<br />
[[File:smartrg_505n_bridge_3.png|Configuring for Bridge Mode 3/5]]<br />
[[File:smartrg_505n_bridge_4.png|Configuring for Bridge Mode 4/5]]<br />
[[File:smartrg_505n_bridge_5.png|Configuring for Bridge Mode 5/5]]<br />
<br />
== Wireless Configuration ==<br />
Continuing now to set the '''Wireless''' configuration<br />
# Ensure '''Enable Wireless''' is checked<br />
# The '''SSID''' is set to NCF plus a random number, such as '''NCF_123456'''. It is recommended you not use your first or last name, or street address as this information is broadcast and other people in your area will be able to associate the signal with which home it is coming from.<br />
# Click on '''Apply/Save''' at the bottom.<br />
[[File:Smartrg_505n_adsl12.png|1000px|Configuring Wireless 1/2]]<br />
<br />
<br />
# Click on '''Security''' on the left.<br />
# Set the '''Network Authentication''' to Mixed WPA2/WPA-PSK<br />
# Uncheck '''Use base MAC address as WPA/WAPI passphrase<br />
# Set the '''WPA/WAPI passphrase''' to be your DSL-Password<br />
# Click '''Apply/save'''.<br />
[[File:Smartrg_505n_adsl13.png|1000px|Configuring Wireless 2/2]]<br />
<br />
== Password protect the Admin Role ==<br />
# Click on '''Management''' on the left. Below it other options appear.<br />
# Select '''Access Control''' <br />
# Select '''Passwords''' <br />
# Enter '''admin''' for the User Name<br />
# Enter '''admin''' for the Old Password<br />
# For the New Password use your DSL-Password or another strong password. <br />
# Enter it once and again below to confirm<br />
# Save the changes with '''Apply/Save'''<br />
<br />
Click on "Device Info". A pop-up log-in screen appears, and asks for sign-in. Use the User-ID '''admin''' and the DSL-Password just set. Return to the same configure page you were just at.<br />
<br />
<br />
[[File:Smartrg_505n_adsl14.png|1000px|Setting Admin Password]]<br />
<br />
== See also ==<br />
*[http://www.ncf.ca/ncf/dsl/modem/SmartRG_3xx-5xx_Gateway_User_Manual.pdf SmartRG SR505N modem manual]<br />
*[https://www.ncf.ca/ncf/support/w/images/f/f8/Modem_Info_Pages_-_SmartRG_505n_v1.0.pdf NCF SmartRG SR505N modem instruction sheet]<br />
*[[About DSL modem lights - SmartRG modems]]<br />
*[[Dynamic DNS]]<br />
*[[Modem Configuration (DSL)]] - for a complete list of instructions for all NCF modems<br />
*[[Port forwarding]]<br />
[[Category: DSL]]</div>Fx447https://help.ncf.ca/index.php?title=SmartRG_SR505N_Configuration&diff=3308SmartRG SR505N Configuration2016-10-17T19:50:27Z<p>Fx447: /* PPPoE config save */</p>
<hr />
<div>[[File:sr505N-front.jpg|thumb|right|300px|The SmartRG SR505N Modem Front]]<br />
[[File:sr505n_back.jpg|thumb|right|300px|The SmartRG SR505N Modem Back]]<br />
The SmartRG SR505N is for use on service over 25 MB/s on networks using Bells' DSL infrastructure. NCF sold these modems from September 2014 to December 2015 for members on 25 MB and faster service.<br />
<br />
This is the procedure NCF uses to configure a SmartRG SR505N modem out of the box or after a factory reset. To learn more about configuring your particular modem, consult the [[Modem manuals (DSL)|manual]].<br />
<br />
== Configure router for Dual Mode ADSL/VDSL operation==<br />
Your router can support both ADSL mode and VDSL mode. If necessary, you could switch between ADSL plans and VDSL plans without having to buy a new router or even reconfigure your existing one.<br />
<br />
===Settings for VDSL===<br />
We will start with the mode used for VDSL connections. These include the following NCF DSL Plans:<br />
* Freedom 15-10/300<br />
* Freedom 25/300<br />
* Freedom 50/300<br />
<br />
=== Getting Started ===<br />
NOTE: If the modem is brand new, "user name: admin and password admin" will gain access. If the modem is not new, it is recommended to reset the modem to the factory defaults by holding down the reset button with a paper clip for 6 to 9 seconds and then do step 1.<br />
<br />
1. Once you access the modem browser at 192.168.1.1 and login (user name: admin and password admin), click the link high-lighted in red.<br />
<br />
[[file:smartrg_1.jpg|Getting started]]<br />
<br />
=== Advanced Setup ===<br />
2. Click on the "Advanced Setup" link on the LH side of the page.<br />
[[file:smartrg_2.jpg|Advanced Setup]]<br />
<br />
=== WAN Service ===<br />
3. Click on the "WAN Service" link under "Advanced Setup" and then click on the "Edit" link highlighted in red.<br />
[[file:smartrg_3.jpg|WAN Service]]<br />
<br />
=== Username Setup ===<br />
4. On the 'PPP Username and Password' page, fill the username and password details in the field highlighted in red. Be sure to scroll to the bottom of this page checking that "Enable Firewall", "Enable NAT" and "Enable SIP" are all checked. Click "Next".<br />
[[file:smartrg_4.jpg|960px|PPPOE set up]]<br />
[[file:Smartrg_505n_vdsl_NAT_SIP_005.png]]<br />
<br />
=== PPPoE config save ===<br />
<!--5. There will be two more pages to scroll through and them you can finally "Save" these changes. At this point, the Internet light on the SmartRG should turn from red and eventually to green.--><br />
<br />
Click on "ppp0.1" and then "Next"<br />
[[File:Smartrg_505n_adsl09.png|765px|none|Configuring ADSL2+ 9/11]]<br />
<br />
<br />
<br />
Click on "Next"<br />
[[File:Smartrg_505n_adsl10.png|1000px|Configuring ADSL2+ 10/11]]<br />
<br />
<br />
<br />
Click on "Apply/Save".<br />
[[file:smartrg_5.jpg|PPoE config save]]<br />
<br />
<!--=== Wireless Setup ===--><br />
<!--6. Click on the "Wireless" link on the RH side of the page.--><br />
<!--Change the SSID to the NCF standard name.--><br />
<!--Click on the "Security" subtab , store the NCF DSL password for the wi-fi password.--><br />
<br />
<!--===Modem Password Setup ===<br />
7. Click on the "Management " link on the RH side of the page. Click on the "Access"?? subtab and then the "Passwords" sub.sub tab. Change the modem access password to NCF standard.<br />
<br />
<br />
I need some more images to complete this - all in due time.--><br />
<br />
<br />
<br />
<!--[[File:smartrg_1.jpg|Configuring VDSL 1/5]]--><br />
<!--[[File:smartrg_2.jpg|Configuring VDSL 2/5]]--><br />
<!--[[File:smartrg_3.jpg|Configuring VDSL 3/5]]--><br />
<!--[[File:smartrg_4.jpg|Configuring VDSL 4/5]]--><br />
<!--[File:smartrg_5.jpg|Configuring VDSL 5/5]]--><br />
<br />
=== Add Settings for ADSL Mode===<br />
Moving on now to add settings for ADSL mode.<br />
ADSL plans include the following NCF DSL Plans:<br />
* Freedom 6/300<br />
* Freedom 7/300<br />
* Freedom 15-1/300<br />
<br />
#Click on "Advanced Setup"<br />
#Click on "Layer2 Interface"<br />
#Click on "ATM Interface"<br />
#Click on "Add"<br />
<!--[[File:smartrg_505n_adsl01.png|Configuring ADSL2+ 1/11]]--><br />
<!--[[File:smartrg_505n_adsl02.png|Configuring ADSL2+ 2/11]]--><br />
[[File:smartrg_505n_adsl03.png|1000px|Configuring ADSL2+ 3/11]]<br />
<br />
<br />
#Ensure that VPI is 0 and that VCI is 35.<br />
# For everything else, use the defaults.<br />
#Scroll to the bottom of the page, and click "Next".<br />
[[File:Smartrg_505n_adsl04.png|1000px|Configuring ADSL2+ 4/11]]<br />
<br />
# Click "Advanced Setup"<br />
#Click "WAN Service"<br />
#Click "Add"<br />
[[File:Smartrg_505n_adsl05.png|1000px|Configuring ADSL2+ 5/11]]<br />
<br />
#From the drop-down box, select "atm0/(4_0_35)"<br />
#Click "Next"<br />
[[File:Smartrg_505n_adsl06.png|1000px|Configuring ADSL2+ 6/11]]<br />
<br />
#Ensure "PPPoE" is the active choice.<br />
#Ensure "Service description" is as shown.<br />
#Click "Next".<br />
[[File:Smartrg_505n_adsl07.png|1000px|Configuring ADSL2+ 7/11]]<br />
<br />
Ensure "Enable Firewall", "Enable NAT" and "Enable SIP" are checked. Scroll to the bottom of the page and click "Next".<br />
[[File:Smartrg_505n_adsl08.png|1000px|Configuring ADSL2+ 8/11]]<br />
<br />
Click on "Next"<br />
[[File:Smartrg_505n_adsl09.png|1000px|Configuring ADSL2+ 9/11]]<br />
<br />
Click on "Next"<br />
[[File:Smartrg_505n_adsl10.png|1000px|Configuring ADSL2+ 10/11]]<br />
<br />
Click on "Apply/Save"<br />
[[File:Smartrg_505n_adsl11.png|1000px|Configuring ADSL2+ 11/11]]<br />
<br />
'''You are done adding the ADSL settings. Now, skip ahead to [[#Wireless_Configuration|Wireless Configuration]].'''<br />
<br />
== Configure as bridge ==<br />
Do this only if you prefer to use your own external router rather than the one built into your SmartRG unit.<br />
<br />
# Connect power and turn on the modem with the button on the back.<br />
# Connect an Ethernet LAN cable to one of the yellow rear ports<br />
# In the browser's address bar, enter the IP address for the modem interface page: 192.168.1.1<br />
# If the modem is fresh from the factory, use the default user name and password to gain access<br />
##'''user:''' admin <br />
##'''password:''' admin<br />
<br />
If the modem was previously configured for someone, the password would be the previous user's [[DSL password]]. If it is unknown then do a reset to factory default, using a paper-clip in the reset hole on the back. Hold for 6 to 9 seconds to reset. The user name and password will now be as above.<br />
<br />
# Click on Advanced Setup and WAN Service and click on Add<br />
# The defaults are fine; click on Next.<br />
# Click on Bridging and ensure the 802.1P and 802.1Q are set to 0 and 35, then click on Next.<br />
# Click on Apply/Save<br />
# Done!<br />
<br />
See screenshots below:<br />
<br />
[[File:smartrg_505n_bridge_1.png|Configuring for Bridge Mode 1/5]]<br />
[[File:smartrg_505n_bridge_2.png|Configuring for Bridge Mode 2/5]]<br />
[[File:smartrg_505n_bridge_3.png|Configuring for Bridge Mode 3/5]]<br />
[[File:smartrg_505n_bridge_4.png|Configuring for Bridge Mode 4/5]]<br />
[[File:smartrg_505n_bridge_5.png|Configuring for Bridge Mode 5/5]]<br />
<br />
== Wireless Configuration ==<br />
Continuing now to set the '''Wireless''' configuration<br />
# Ensure '''Enable Wireless''' is checked<br />
# The '''SSID''' is set to NCF plus a random number, such as '''NCF_123456'''. It is recommended you not use your first or last name, or street address as this information is broadcast and other people in your area will be able to associate the signal with which home it is coming from.<br />
# Click on '''Apply/Save''' at the bottom.<br />
[[File:Smartrg_505n_adsl12.png|1000px|Configuring Wireless 1/2]]<br />
<br />
<br />
# Click on '''Security''' on the left.<br />
# Set the '''Network Authentication''' to Mixed WPA2/WPA-PSK<br />
# Uncheck '''Use base MAC address as WPA/WAPI passphrase<br />
# Set the '''WPA/WAPI passphrase''' to be your DSL-Password<br />
# Click '''Apply/save'''.<br />
[[File:Smartrg_505n_adsl13.png|1000px|Configuring Wireless 2/2]]<br />
<br />
== Password protect the Admin Role ==<br />
# Click on '''Management''' on the left. Below it other options appear.<br />
# Select '''Access Control''' <br />
# Select '''Passwords''' <br />
# Enter '''admin''' for the User Name<br />
# Enter '''admin''' for the Old Password<br />
# For the New Password use your DSL-Password or another strong password. <br />
# Enter it once and again below to confirm<br />
# Save the changes with '''Apply/Save'''<br />
<br />
Click on "Device Info". A pop-up log-in screen appears, and asks for sign-in. Use the User-ID '''admin''' and the DSL-Password just set. Return to the same configure page you were just at.<br />
<br />
<br />
[[File:Smartrg_505n_adsl14.png|1000px|Setting Admin Password]]<br />
<br />
== See also ==<br />
*[http://www.ncf.ca/ncf/dsl/modem/SmartRG_3xx-5xx_Gateway_User_Manual.pdf SmartRG SR505N modem manual]<br />
*[https://www.ncf.ca/ncf/support/w/images/f/f8/Modem_Info_Pages_-_SmartRG_505n_v1.0.pdf NCF SmartRG SR505N modem instruction sheet]<br />
*[[About DSL modem lights - SmartRG modems]]<br />
*[[Dynamic DNS]]<br />
*[[Modem Configuration (DSL)]] - for a complete list of instructions for all NCF modems<br />
*[[Port forwarding]]<br />
[[Category: DSL]]</div>Fx447https://help.ncf.ca/index.php?title=SmartRG_SR505N_Configuration&diff=3307SmartRG SR505N Configuration2016-10-17T19:49:56Z<p>Fx447: /* Add Settings for ADSL Mode */</p>
<hr />
<div>[[File:sr505N-front.jpg|thumb|right|300px|The SmartRG SR505N Modem Front]]<br />
[[File:sr505n_back.jpg|thumb|right|300px|The SmartRG SR505N Modem Back]]<br />
The SmartRG SR505N is for use on service over 25 MB/s on networks using Bells' DSL infrastructure. NCF sold these modems from September 2014 to December 2015 for members on 25 MB and faster service.<br />
<br />
This is the procedure NCF uses to configure a SmartRG SR505N modem out of the box or after a factory reset. To learn more about configuring your particular modem, consult the [[Modem manuals (DSL)|manual]].<br />
<br />
== Configure router for Dual Mode ADSL/VDSL operation==<br />
Your router can support both ADSL mode and VDSL mode. If necessary, you could switch between ADSL plans and VDSL plans without having to buy a new router or even reconfigure your existing one.<br />
<br />
===Settings for VDSL===<br />
We will start with the mode used for VDSL connections. These include the following NCF DSL Plans:<br />
* Freedom 15-10/300<br />
* Freedom 25/300<br />
* Freedom 50/300<br />
<br />
=== Getting Started ===<br />
NOTE: If the modem is brand new, "user name: admin and password admin" will gain access. If the modem is not new, it is recommended to reset the modem to the factory defaults by holding down the reset button with a paper clip for 6 to 9 seconds and then do step 1.<br />
<br />
1. Once you access the modem browser at 192.168.1.1 and login (user name: admin and password admin), click the link high-lighted in red.<br />
<br />
[[file:smartrg_1.jpg|Getting started]]<br />
<br />
=== Advanced Setup ===<br />
2. Click on the "Advanced Setup" link on the LH side of the page.<br />
[[file:smartrg_2.jpg|Advanced Setup]]<br />
<br />
=== WAN Service ===<br />
3. Click on the "WAN Service" link under "Advanced Setup" and then click on the "Edit" link highlighted in red.<br />
[[file:smartrg_3.jpg|WAN Service]]<br />
<br />
=== Username Setup ===<br />
4. On the 'PPP Username and Password' page, fill the username and password details in the field highlighted in red. Be sure to scroll to the bottom of this page checking that "Enable Firewall", "Enable NAT" and "Enable SIP" are all checked. Click "Next".<br />
[[file:smartrg_4.jpg|960px|PPPOE set up]]<br />
[[file:Smartrg_505n_vdsl_NAT_SIP_005.png]]<br />
<br />
=== PPPoE config save ===<br />
<!--5. There will be two more pages to scroll through and them you can finally "Save" these changes. At this point, the Internet light on the SmartRG should turn from red and eventually to green.--><br />
<br />
Click on "ppp0.1" and then "Next"<br />
[[File:Smartrg_505n_adsl09.png|765px|none|Configuring ADSL2+ 9/11]]<br />
<br />
<br />
<br />
Click on "ppp0.1" and then "Next"<br />
[[File:Smartrg_505n_adsl10.png|1000px|Configuring ADSL2+ 10/11]]<br />
<br />
<br />
<br />
Click on "Apply/Save".<br />
[[file:smartrg_5.jpg|PPoE config save]]<br />
<br />
<!--=== Wireless Setup ===--><br />
<!--6. Click on the "Wireless" link on the RH side of the page.--><br />
<!--Change the SSID to the NCF standard name.--><br />
<!--Click on the "Security" subtab , store the NCF DSL password for the wi-fi password.--><br />
<br />
<!--===Modem Password Setup ===<br />
7. Click on the "Management " link on the RH side of the page. Click on the "Access"?? subtab and then the "Passwords" sub.sub tab. Change the modem access password to NCF standard.<br />
<br />
<br />
I need some more images to complete this - all in due time.--><br />
<br />
<br />
<br />
<!--[[File:smartrg_1.jpg|Configuring VDSL 1/5]]--><br />
<!--[[File:smartrg_2.jpg|Configuring VDSL 2/5]]--><br />
<!--[[File:smartrg_3.jpg|Configuring VDSL 3/5]]--><br />
<!--[[File:smartrg_4.jpg|Configuring VDSL 4/5]]--><br />
<!--[File:smartrg_5.jpg|Configuring VDSL 5/5]]--><br />
<br />
=== Add Settings for ADSL Mode===<br />
Moving on now to add settings for ADSL mode.<br />
ADSL plans include the following NCF DSL Plans:<br />
* Freedom 6/300<br />
* Freedom 7/300<br />
* Freedom 15-1/300<br />
<br />
#Click on "Advanced Setup"<br />
#Click on "Layer2 Interface"<br />
#Click on "ATM Interface"<br />
#Click on "Add"<br />
<!--[[File:smartrg_505n_adsl01.png|Configuring ADSL2+ 1/11]]--><br />
<!--[[File:smartrg_505n_adsl02.png|Configuring ADSL2+ 2/11]]--><br />
[[File:smartrg_505n_adsl03.png|1000px|Configuring ADSL2+ 3/11]]<br />
<br />
<br />
#Ensure that VPI is 0 and that VCI is 35.<br />
# For everything else, use the defaults.<br />
#Scroll to the bottom of the page, and click "Next".<br />
[[File:Smartrg_505n_adsl04.png|1000px|Configuring ADSL2+ 4/11]]<br />
<br />
# Click "Advanced Setup"<br />
#Click "WAN Service"<br />
#Click "Add"<br />
[[File:Smartrg_505n_adsl05.png|1000px|Configuring ADSL2+ 5/11]]<br />
<br />
#From the drop-down box, select "atm0/(4_0_35)"<br />
#Click "Next"<br />
[[File:Smartrg_505n_adsl06.png|1000px|Configuring ADSL2+ 6/11]]<br />
<br />
#Ensure "PPPoE" is the active choice.<br />
#Ensure "Service description" is as shown.<br />
#Click "Next".<br />
[[File:Smartrg_505n_adsl07.png|1000px|Configuring ADSL2+ 7/11]]<br />
<br />
Ensure "Enable Firewall", "Enable NAT" and "Enable SIP" are checked. Scroll to the bottom of the page and click "Next".<br />
[[File:Smartrg_505n_adsl08.png|1000px|Configuring ADSL2+ 8/11]]<br />
<br />
Click on "Next"<br />
[[File:Smartrg_505n_adsl09.png|1000px|Configuring ADSL2+ 9/11]]<br />
<br />
Click on "Next"<br />
[[File:Smartrg_505n_adsl10.png|1000px|Configuring ADSL2+ 10/11]]<br />
<br />
Click on "Apply/Save"<br />
[[File:Smartrg_505n_adsl11.png|1000px|Configuring ADSL2+ 11/11]]<br />
<br />
'''You are done adding the ADSL settings. Now, skip ahead to [[#Wireless_Configuration|Wireless Configuration]].'''<br />
<br />
== Configure as bridge ==<br />
Do this only if you prefer to use your own external router rather than the one built into your SmartRG unit.<br />
<br />
# Connect power and turn on the modem with the button on the back.<br />
# Connect an Ethernet LAN cable to one of the yellow rear ports<br />
# In the browser's address bar, enter the IP address for the modem interface page: 192.168.1.1<br />
# If the modem is fresh from the factory, use the default user name and password to gain access<br />
##'''user:''' admin <br />
##'''password:''' admin<br />
<br />
If the modem was previously configured for someone, the password would be the previous user's [[DSL password]]. If it is unknown then do a reset to factory default, using a paper-clip in the reset hole on the back. Hold for 6 to 9 seconds to reset. The user name and password will now be as above.<br />
<br />
# Click on Advanced Setup and WAN Service and click on Add<br />
# The defaults are fine; click on Next.<br />
# Click on Bridging and ensure the 802.1P and 802.1Q are set to 0 and 35, then click on Next.<br />
# Click on Apply/Save<br />
# Done!<br />
<br />
See screenshots below:<br />
<br />
[[File:smartrg_505n_bridge_1.png|Configuring for Bridge Mode 1/5]]<br />
[[File:smartrg_505n_bridge_2.png|Configuring for Bridge Mode 2/5]]<br />
[[File:smartrg_505n_bridge_3.png|Configuring for Bridge Mode 3/5]]<br />
[[File:smartrg_505n_bridge_4.png|Configuring for Bridge Mode 4/5]]<br />
[[File:smartrg_505n_bridge_5.png|Configuring for Bridge Mode 5/5]]<br />
<br />
== Wireless Configuration ==<br />
Continuing now to set the '''Wireless''' configuration<br />
# Ensure '''Enable Wireless''' is checked<br />
# The '''SSID''' is set to NCF plus a random number, such as '''NCF_123456'''. It is recommended you not use your first or last name, or street address as this information is broadcast and other people in your area will be able to associate the signal with which home it is coming from.<br />
# Click on '''Apply/Save''' at the bottom.<br />
[[File:Smartrg_505n_adsl12.png|1000px|Configuring Wireless 1/2]]<br />
<br />
<br />
# Click on '''Security''' on the left.<br />
# Set the '''Network Authentication''' to Mixed WPA2/WPA-PSK<br />
# Uncheck '''Use base MAC address as WPA/WAPI passphrase<br />
# Set the '''WPA/WAPI passphrase''' to be your DSL-Password<br />
# Click '''Apply/save'''.<br />
[[File:Smartrg_505n_adsl13.png|1000px|Configuring Wireless 2/2]]<br />
<br />
== Password protect the Admin Role ==<br />
# Click on '''Management''' on the left. Below it other options appear.<br />
# Select '''Access Control''' <br />
# Select '''Passwords''' <br />
# Enter '''admin''' for the User Name<br />
# Enter '''admin''' for the Old Password<br />
# For the New Password use your DSL-Password or another strong password. <br />
# Enter it once and again below to confirm<br />
# Save the changes with '''Apply/Save'''<br />
<br />
Click on "Device Info". A pop-up log-in screen appears, and asks for sign-in. Use the User-ID '''admin''' and the DSL-Password just set. Return to the same configure page you were just at.<br />
<br />
<br />
[[File:Smartrg_505n_adsl14.png|1000px|Setting Admin Password]]<br />
<br />
== See also ==<br />
*[http://www.ncf.ca/ncf/dsl/modem/SmartRG_3xx-5xx_Gateway_User_Manual.pdf SmartRG SR505N modem manual]<br />
*[https://www.ncf.ca/ncf/support/w/images/f/f8/Modem_Info_Pages_-_SmartRG_505n_v1.0.pdf NCF SmartRG SR505N modem instruction sheet]<br />
*[[About DSL modem lights - SmartRG modems]]<br />
*[[Dynamic DNS]]<br />
*[[Modem Configuration (DSL)]] - for a complete list of instructions for all NCF modems<br />
*[[Port forwarding]]<br />
[[Category: DSL]]</div>Fx447https://help.ncf.ca/index.php?title=SmartRG_SR505N_Configuration&diff=3306SmartRG SR505N Configuration2016-10-17T19:32:32Z<p>Fx447: /* Add Settings for ADSL Mode */</p>
<hr />
<div>[[File:sr505N-front.jpg|thumb|right|300px|The SmartRG SR505N Modem Front]]<br />
[[File:sr505n_back.jpg|thumb|right|300px|The SmartRG SR505N Modem Back]]<br />
The SmartRG SR505N is for use on service over 25 MB/s on networks using Bells' DSL infrastructure. NCF sold these modems from September 2014 to December 2015 for members on 25 MB and faster service.<br />
<br />
This is the procedure NCF uses to configure a SmartRG SR505N modem out of the box or after a factory reset. To learn more about configuring your particular modem, consult the [[Modem manuals (DSL)|manual]].<br />
<br />
== Configure router for Dual Mode ADSL/VDSL operation==<br />
Your router can support both ADSL mode and VDSL mode. If necessary, you could switch between ADSL plans and VDSL plans without having to buy a new router or even reconfigure your existing one.<br />
<br />
===Settings for VDSL===<br />
We will start with the mode used for VDSL connections. These include the following NCF DSL Plans:<br />
* Freedom 15-10/300<br />
* Freedom 25/300<br />
* Freedom 50/300<br />
<br />
=== Getting Started ===<br />
NOTE: If the modem is brand new, "user name: admin and password admin" will gain access. If the modem is not new, it is recommended to reset the modem to the factory defaults by holding down the reset button with a paper clip for 6 to 9 seconds and then do step 1.<br />
<br />
1. Once you access the modem browser at 192.168.1.1 and login (user name: admin and password admin), click the link high-lighted in red.<br />
<br />
[[file:smartrg_1.jpg|Getting started]]<br />
<br />
=== Advanced Setup ===<br />
2. Click on the "Advanced Setup" link on the LH side of the page.<br />
[[file:smartrg_2.jpg|Advanced Setup]]<br />
<br />
=== WAN Service ===<br />
3. Click on the "WAN Service" link under "Advanced Setup" and then click on the "Edit" link highlighted in red.<br />
[[file:smartrg_3.jpg|WAN Service]]<br />
<br />
=== Username Setup ===<br />
4. On the 'PPP Username and Password' page, fill the username and password details in the field highlighted in red. Be sure to scroll to the bottom of this page checking that "Enable Firewall", "Enable NAT" and "Enable SIP" are all checked. Click "Next".<br />
[[file:smartrg_4.jpg|960px|PPPOE set up]]<br />
[[file:Smartrg_505n_vdsl_NAT_SIP_005.png]]<br />
<br />
=== PPPoE config save ===<br />
<!--5. There will be two more pages to scroll through and them you can finally "Save" these changes. At this point, the Internet light on the SmartRG should turn from red and eventually to green.--><br />
<br />
Click on "ppp0.1" and then "Next"<br />
[[File:Smartrg_505n_adsl09.png|765px|none|Configuring ADSL2+ 9/11]]<br />
<br />
<br />
<br />
Click on "ppp0.1" and then "Next"<br />
[[File:Smartrg_505n_adsl10.png|1000px|Configuring ADSL2+ 10/11]]<br />
<br />
<br />
<br />
Click on "Apply/Save".<br />
[[file:smartrg_5.jpg|PPoE config save]]<br />
<br />
<!--=== Wireless Setup ===--><br />
<!--6. Click on the "Wireless" link on the RH side of the page.--><br />
<!--Change the SSID to the NCF standard name.--><br />
<!--Click on the "Security" subtab , store the NCF DSL password for the wi-fi password.--><br />
<br />
<!--===Modem Password Setup ===<br />
7. Click on the "Management " link on the RH side of the page. Click on the "Access"?? subtab and then the "Passwords" sub.sub tab. Change the modem access password to NCF standard.<br />
<br />
<br />
I need some more images to complete this - all in due time.--><br />
<br />
<br />
<br />
<!--[[File:smartrg_1.jpg|Configuring VDSL 1/5]]--><br />
<!--[[File:smartrg_2.jpg|Configuring VDSL 2/5]]--><br />
<!--[[File:smartrg_3.jpg|Configuring VDSL 3/5]]--><br />
<!--[[File:smartrg_4.jpg|Configuring VDSL 4/5]]--><br />
<!--[File:smartrg_5.jpg|Configuring VDSL 5/5]]--><br />
<br />
=== Add Settings for ADSL Mode===<br />
Moving on now to add settings for ADSL mode.<br />
ADSL plans include the following NCF DSL Plans:<br />
* Freedom 6/300<br />
* Freedom 7/300<br />
* Freedom 15-1/300<br />
<br />
#Click on "Advanced Setup"<br />
#Click on "Layer2 Interface"<br />
#Click on "ATM Interface"<br />
#Click on "Add"<br />
<!--[[File:smartrg_505n_adsl01.png|Configuring ADSL2+ 1/11]]--><br />
<!--[[File:smartrg_505n_adsl02.png|Configuring ADSL2+ 2/11]]--><br />
[[File:smartrg_505n_adsl03.png|1000px|Configuring ADSL2+ 3/11]]<br />
<br />
<br />
#Ensure that VPI is 0 and that VCI is 35.<br />
# For everything else, use the defaults.<br />
#Scroll to the bottom of the page, and click "Next".<br />
[[File:Smartrg_505n_adsl04.png|1000px|Configuring ADSL2+ 4/11]]<br />
<br />
# Click "Advanced Setup"<br />
#Click "WAN Service"<br />
#Click "Add"<br />
[[File:Smartrg_505n_adsl05.png|1000px|Configuring ADSL2+ 5/11]]<br />
<br />
#From the drop-down box, select "atm0/(4_0_35)"<br />
#Click "Next"<br />
[[File:Smartrg_505n_adsl06.png|1000px|Configuring ADSL2+ 6/11]]<br />
<br />
#Ensure "PPPoE" is the active choice.<br />
#Ensure "Service description" is as shown.<br />
#Click "Next".<br />
[[File:Smartrg_505n_adsl07.png|1000px|Configuring ADSL2+ 7/11]]<br />
<br />
Ensure "Enable Firewall", "Enable NAT" and "Enable SIP" are checked. Scroll to the bottom of the page and click "Next".<br />
[[File:Smartrg_505n_adsl08.png|1000px|Configuring ADSL2+ 8/11]]<br />
<br />
Click on "ppp0.1" and then "Next"<br />
[[File:Smartrg_505n_adsl09.png|1000px|Configuring ADSL2+ 9/11]]<br />
<br />
Click on "ppp0.1" and then "Next"<br />
[[File:Smartrg_505n_adsl10.png|1000px|Configuring ADSL2+ 10/11]]<br />
<br />
Click on "Apply/Save"<br />
[[File:Smartrg_505n_adsl11.png|1000px|Configuring ADSL2+ 11/11]]<br />
<br />
'''You are done adding the ADSL settings. Now, skip ahead to [[#Wireless_Configuration|Wireless Configuration]].'''<br />
<br />
== Configure as bridge ==<br />
Do this only if you prefer to use your own external router rather than the one built into your SmartRG unit.<br />
<br />
# Connect power and turn on the modem with the button on the back.<br />
# Connect an Ethernet LAN cable to one of the yellow rear ports<br />
# In the browser's address bar, enter the IP address for the modem interface page: 192.168.1.1<br />
# If the modem is fresh from the factory, use the default user name and password to gain access<br />
##'''user:''' admin <br />
##'''password:''' admin<br />
<br />
If the modem was previously configured for someone, the password would be the previous user's [[DSL password]]. If it is unknown then do a reset to factory default, using a paper-clip in the reset hole on the back. Hold for 6 to 9 seconds to reset. The user name and password will now be as above.<br />
<br />
# Click on Advanced Setup and WAN Service and click on Add<br />
# The defaults are fine; click on Next.<br />
# Click on Bridging and ensure the 802.1P and 802.1Q are set to 0 and 35, then click on Next.<br />
# Click on Apply/Save<br />
# Done!<br />
<br />
See screenshots below:<br />
<br />
[[File:smartrg_505n_bridge_1.png|Configuring for Bridge Mode 1/5]]<br />
[[File:smartrg_505n_bridge_2.png|Configuring for Bridge Mode 2/5]]<br />
[[File:smartrg_505n_bridge_3.png|Configuring for Bridge Mode 3/5]]<br />
[[File:smartrg_505n_bridge_4.png|Configuring for Bridge Mode 4/5]]<br />
[[File:smartrg_505n_bridge_5.png|Configuring for Bridge Mode 5/5]]<br />
<br />
== Wireless Configuration ==<br />
Continuing now to set the '''Wireless''' configuration<br />
# Ensure '''Enable Wireless''' is checked<br />
# The '''SSID''' is set to NCF plus a random number, such as '''NCF_123456'''. It is recommended you not use your first or last name, or street address as this information is broadcast and other people in your area will be able to associate the signal with which home it is coming from.<br />
# Click on '''Apply/Save''' at the bottom.<br />
[[File:Smartrg_505n_adsl12.png|1000px|Configuring Wireless 1/2]]<br />
<br />
<br />
# Click on '''Security''' on the left.<br />
# Set the '''Network Authentication''' to Mixed WPA2/WPA-PSK<br />
# Uncheck '''Use base MAC address as WPA/WAPI passphrase<br />
# Set the '''WPA/WAPI passphrase''' to be your DSL-Password<br />
# Click '''Apply/save'''.<br />
[[File:Smartrg_505n_adsl13.png|1000px|Configuring Wireless 2/2]]<br />
<br />
== Password protect the Admin Role ==<br />
# Click on '''Management''' on the left. Below it other options appear.<br />
# Select '''Access Control''' <br />
# Select '''Passwords''' <br />
# Enter '''admin''' for the User Name<br />
# Enter '''admin''' for the Old Password<br />
# For the New Password use your DSL-Password or another strong password. <br />
# Enter it once and again below to confirm<br />
# Save the changes with '''Apply/Save'''<br />
<br />
Click on "Device Info". A pop-up log-in screen appears, and asks for sign-in. Use the User-ID '''admin''' and the DSL-Password just set. Return to the same configure page you were just at.<br />
<br />
<br />
[[File:Smartrg_505n_adsl14.png|1000px|Setting Admin Password]]<br />
<br />
== See also ==<br />
*[http://www.ncf.ca/ncf/dsl/modem/SmartRG_3xx-5xx_Gateway_User_Manual.pdf SmartRG SR505N modem manual]<br />
*[https://www.ncf.ca/ncf/support/w/images/f/f8/Modem_Info_Pages_-_SmartRG_505n_v1.0.pdf NCF SmartRG SR505N modem instruction sheet]<br />
*[[About DSL modem lights - SmartRG modems]]<br />
*[[Dynamic DNS]]<br />
*[[Modem Configuration (DSL)]] - for a complete list of instructions for all NCF modems<br />
*[[Port forwarding]]<br />
[[Category: DSL]]</div>Fx447https://help.ncf.ca/index.php?title=Modem_Manuals&diff=3286Modem Manuals2016-08-27T17:09:07Z<p>Fx447: /* 8950ND, four-port ethernet + "N" wireless ADSL */</p>
<hr />
<div>The manual for your NCF-supplied DSL modem can be found at the links below.<br />
<br />
For instructions on how to configure these modems, see [[Modem Configuration (DSL)]]<br />
<br />
==TP-Link Modems==<br />
=== 9970, four-port ethernet + "N" wireless ADSL/VDSL===<br />
[[File:TD-W9970 quarter view.jpg|border|120px|left]]<br />
[[File:9970back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from January 2016<br />
* [http://www.tplink.ca/en/products/details/cat-15_TD-W9970.html 9970 home page]<br />
* [http://www.ncf.ca/ncf/dsl/modem/TD-W9970_V1_UG.pdf User Guide]<br />
* [http://static.tp-link.com/res/down/doc/TD-W9970(EU)_V1_QIG.pdf Quick Installation Guide]<br />
* [http://static.tp-link.com/res/down/doc/TD-W9970_V1_Datasheet.pdf Datasheet]<br />
* [https://www.ncf.ca/ncf/support/wiki/File:Modem_Info_Pages_-_9970_v1.2.pdf NCF modem installation instruction sheet]<br />
* [http://static.tp-link.com/resources/simulator/W9970V1_Emulator/index.htm 9970 Emulator]<br />
* [http://www.tplink.ca/en/download/TD-W9970.html General TP-Link FAQ]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
=== 8816, single ethernet port ADSL ===<br />
[[File:TD-8816-02.jpg|border|120px|left]]<br />
[[File:8816back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* Sold from December 2011<br />
* [http://www.tp-link.com/dk/products/details/?model=TD-8816 8816 home page]<br />
* [http://www.tp-link.com/Resources/document/TD-8816_V7_User_Guide.pdf User Guide]<br />
* [http://www.tp-link.com/Resources/document/TD-8816_V7_Datasheet.zip Datasheet]<br />
* [https://www.ncf.ca/ncf/support/w/images/a/a6/Modem_Info_Pages_-_8816_v1.5.pdf NCF modem installation instruction sheet]<br />
* [http://www.level678.com/emulators/TD-8816/index.html 8816 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-8816.html#Firmware 8816 Firmware]<br />
* [http://www.tp-link.com/en/download/TD-8816.html#FAQs General TP-Link FAQ]<br />
<br />
</div><br />
<br clear=all><br />
<br />
=== 8961ND, four-port ethernet + "N" wireless ADSL===<br />
[[File:TD-W9970 quarter view.jpg|border|120px|left]]<br />
[[File:8961back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from January 2016<br />
* [http://www.tp-link.com/en/products/details/cat-15_TD-W8961N.html 8961 home page]<br />
* [http://www.tp-link.com/res/down/doc/TD-W8961N(UN)_V2_UG.pdf User Guide]<br />
* [http://www.tp-link.com/res/down/doc/TD-W8961N(UN)_V2_QIG.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/res/down/doc/TD-W8961N_UN_2.0.pdf Datasheet]<br />
* [NCF modem installation instruction sheet]<br />
* [http://www.tp-link.com/resources/simulator/TD-8951ND(UN)/rpSys.html 8961 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W8961ND.html 8961 Firmware]<br />
* [http://www.tp-link.com/en/download/TD-W8961ND.html General TP-Link FAQ]<br />
</div><br />
<br clear=all><br />
<br />
=== 8951ND, four-port ethernet + "N" wireless ADSL===<br />
[[File:TP-Link TD-W8951ND.jpg|border|120px|left]]<br />
[[File:8951back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from November 2012 to January 2016<br />
* [http://www.tp-link.com/en/products/details/?model=TD-W8951ND 8951G home page]<br />
* [http://www.tp-link.com/Resources/document/TD-W8951ND_4.0_User_Guide.pdf User Guide]<br />
* [http://www.tp-link.com/Resources/document/7106503703_TD-W8951ND_QIG.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/Resources/document/TD-W8951ND_V4_Datasheet.zip Datasheet]<br />
* [https://www.ncf.ca/ncf/support/w/images/9/91/Modem_Info_Pages_-_8951_v1.2.pdf NCF modem installation instruction sheet]<br />
* [http://static.tp-link.com/resources/simulator/TD-8951ND(UN)/rpSys.html 8951 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W8951ND_V5.html#Firmware 8951 Firmware]<br />
* [http://www.tp-link.com/en/download/TD-W8951ND_V5.html#FAQs General TP-Link FAQ]<br />
</div><br />
<br clear=all><br />
<br />
=== 8950ND, four-port ethernet + "N" wireless ADSL===<br />
[[File:TP-Link TD-W8950ND.jpg|border|120px|left]]<br />
[[File:8950back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from December 2011 until October 2012<br />
* [http://www.tp-link.com/en/products/details/?categoryid=&model=TD-W8950ND 8950G home page]<br />
* [http://www.tp-link.com/resources/software/20106295240815.pdf User Guide]<br />
* [http://www.tp-link.com/Resources/document/7106503516_TD-W8950ND_QIG.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/resources/document/datasheet/TD-W8950ND_ds.zip Datasheet]<br />
* [http://www.tp-link.com/en/download/TD-W8950ND.html#Firmware 8950 Firmware]<br />
* [http://www.tp-link.com/en/download/TD-W8951ND_V5.html#FAQs General TP-Link FAQ]<br />
</div><br />
<br clear=all><br />
<br />
=== 8901G, four-port ethernet + "G" wireless ADSL===<br />
[[File:TD-W8901G-02.jpg|border|120px|left]]<br />
[[File:8901gback.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from December 2011 until October 2012<br />
* AVOID/REPLACE (known security hole)<br />
* [https://www.ncf.ca/ncf/support/wiki/CERT-announced_vulnerability_of_TP-Link_modem/router Security Breach]<br />
* [http://www.tp-link.com/en/products/details/?model=TD-W8901G 8901G home page]<br />
* [http://www.tp-link.com/resources/software/201161016042811.pdf User Guide]<br />
* [http://www.tp-link.com/resources/software/2010122017422318.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/resources/document/datasheet/TD-W8901G_ds.zip Datasheet]<br />
* [http://static.tp-link.com/resources/simulator/TD-W8901N_V3_Emulator/index.htm Emulator (Wireless N Version)]<br />
* [http://www.tp-link.com/en/download/TD-W8901G.html#Firmware 8901-G Firmware]<br />
* [http://www.tp-link.com/en/download/TD-W8901G.html General TP-Link FAQ]<br />
<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
===8960NB, four-port ethernet + "N" Wireless, ADSL===<br />
[[File:8960NB.jpg|border|120px|left]]<br />
[[File:8960NBback.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
<br />
* [http://www.tp-link.com/Resources/document/TD-W8960NB_CE_DOC.pdf Modem Manual]<br />
* [http://www.tp-link.com/resources/document/datasheet/TD-W8960NB_ds.zip Datasheet]<br />
* [http://www.tp-link.com/en/download/TD-W8960NB.html#FAQs General TP-Link FAQ]<br />
* [http://www.tplink.com/en/download/TD-W8960NB_V1.html#Firmware Firmware]<br />
* [http://vanilla.co.za/setup_adsl_tplink_w8960n.php Third Party Config]<br />
<br />
<br />
</div><br />
<br />
<br clear=all><br />
<br />
===8616, one-port modem only, NO PPPoe log-in capability===<br />
[[File:TD-8616.jpg|border|120px|left]]<br />
[[File:8616back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
Very rarely encountered.<br />
Strictly a modem, does not have the capability to dynamically assign an IP address to any hosts. User must assign one manually. The modem manual details the process well in Section 3.1. NOTE: This does not supply the user with a Static IP address.<br />
<br />
Note that configuring this device on a computer with more than one Ethernet interface requires that you temporarily disable one of them, due to the 8616's lack of DHCP services. So, issue a terminal command of "ifconfig eth0 down" before configuring the modem. The modem only requires a VPI and VCI. It is not necessary to specify PVC2.<br />
* [http://www.tp-link.com/Resources/document/TD-8616_V7_User_Guide.pdf Modem Manual]<br />
* [http://www.dslreports.com/forum/r26026121-TekSavvy-Dry-Loop-DSL-TP-Link-TD-8616 PPPoe Configuration (third party)]<br />
* [http://www.tp-link.com/lb/download/TD-8616.html#Firmware 8816 Firmware]<br />
* [http://www.tp-link.com/lb/download/TD-8616.html General TP-Link FAQ]<br />
<br />
<br />
</div><br />
<br />
<br clear=all><br />
<br />
==SmartRG Modem==<br />
=== SR505N, four-port ethernet + "N" wireless VDSL===<br />
[[File:Sr505N-front.jpg|border|120px|left]]<br />
[[File:sr505n back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from September 2014 to January 2016<br />
* [http://smartrg.com/products/products/sr505n/ Home Page]<br />
* [http://marketing.smartrg.com/acton/attachment/8460/f-0001/1/-/-/-/-/SR505n%20Datasheet.pdf Data Sheet]<br />
* [http://www.ncf.ca/ncf/dsl/modem/SmartRG_3xx-5xx_Gateway_User_Manual.pdf Modem Manual]<br />
* [https://www.ncf.ca/ncf/support/w/images/f/f8/Modem_Info_Pages_-_SmartRG_505n_v1.0.pdf NCF modem instruction sheet]<br />
* [[Modem Configuration (DSL) SmartRG SR505N]]<br />
* [http://www.level678.com/emulators/SR505n/index.html SR505N Emulator]<br />
* [https://help.teksavvy.com/hc/en-us/articles/200673910-SmartRG-505N-Firmware-Upgrade SR505N Firmware (third party)]<br />
* [https://help.teksavvy.com/hc/en-us/articles/200502995-SmartRG-505N-Modem-Setup-VDSL-Bridged- Bridge Mode Instructions (third party)]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
==Sagemcom Modem==<br />
=== 2864, four-port ethernet + "N" wireless VDSL===<br />
[[File:Sagemcom 2864 external view.JPG|border|120px|left]]<br />
[[File:2864back.JPG|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from November 2013 to August 2014<br />
* There do not seem to be any manuals available from the manufacturer for this modem<br />
* [[Modem Configuration (DSL) Sagemcom 2864]]<br />
* [http://www.ncf.ca/ncf/dsl/modem/Sagemcom-2864_ds.pdf Sagemcom 2864 set-up PDF]<br />
<br />
</div><br />
<br clear=all><br />
<br />
== Thomson Gateways == <br />
NCF sold Thomson modems prior to December 2011. Before 2010, Thomson Gateway (TG) DSL modems ('gateways') were called 'SpeedTouch' (ST).<br />
=== TG585 DSL modem version 8, four-port ethernet + wireless "G" ADSL===<br />
[[File:TG585v7 45 LR.jpg|border|120px|left]]<br />
[[File:thomson585back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from summer of 2011 until December 2011<br />
* [http://www.technicolorbroadbandpartner.com/getfile.php?id=7081 Setup and User Guide]<br />
* [http://www.technicolorbroadbandpartner.com/getfile.php?id=7082 Guide d'installation et de l'utilisateur]<br />
* [http://www.technicolorbroadbandpartner.com/getfile.php?id=6623 Datasheet]<br />
* [http://www.level678.com/emulators/585v8/ ST585 v8 Emulator]<br />
* [https://support.zen.co.uk/kb/Knowledgebase/Thomson-Speedtouch-Firmware-and-Drivers TG585 v8 Firmware]<br />
* [https://www.plus.net/help/archive/broadband/thomson-585-faqs-and-troubleshooting/ TG585 FAQ]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
=== TG585 DSL modem version 7, four-port ethernet + wireless "G" ADSL ===<br />
[[File:TG585v7 45 LR.jpg|border|120px|left]]<br />
[[File:thomson585back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from late 2009 until spring 2011<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/TG585-v7_SetupUserGuide_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/TG585-v7_SetupUserGuide_fr.pdf Guide d'installation et de l'utilisateur]<br />
* [http://www.ncf.ca/ncf/dsl/modem/Datasheet_585v7.pdf Datasheet]<br />
* [https://support.zen.co.uk/kb/Knowledgebase/Thomson-Speedtouch-Firmware-and-Drivers TG585 v7 Firmware]<br />
</div><br />
<br clear=all><br />
<br />
=== ST585 DSL modem version 6, four-port ethernet + wireless "G" ADSL ===<br />
[[File:ST585v6_45.jpg|border|120px|left]]<br />
[[File:st585back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold until approx late 2009<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST585-v6_SetupUserGuide_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST585-v6_SetupUserGuide_fr.pdf Guide d'installation et de l'utilisateur]<br />
* [https://support.zen.co.uk/kb/Knowledgebase/Thomson-Speedtouch-Firmware-and-Drivers ST585 Firmware]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
===ST516 modem version 6, single ethernet port ADSL===<br />
[[File:ST516v6_45.jpg|border|120px|left]]<br />
[[File:st516 back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold until December 2011<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST516v6_InstallSetup_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST516v6_InstallSetup_fr.pdf Guide d'installation et de l'utilisateur]<br />
* [http://www.ncf.ca/ncf/dsl/modem/Datasheet_516v6.pdf Datasheet]<br />
* [http://www.level678.com/emulators/ST516v6/cgi/wizard/s1.htm ST516 Emulator]<br />
* [http://www.level678.com/emulators/ST516v6/cgi/wizard/s1.htm ST516 Firmware]<br />
<br />
</div><br />
<br clear=all><br />
<br />
==Bell Modems (not sold by NCF)==<br />
===Bell 2Wire 2701HG-G, four ethernet ports, wireless "G", ADSL===<br />
[[File:2wirefront.jpg|border|120px|left]]<br />
[[File:2wireback.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://www.2wire.com/pages/pdfs/2701_installation_guide.pdf Setup and User Guide]<br />
* [http://support.bell.ca/_web/internet/guides/2010_2701_UserGuide_2wire_EN.pdf Home-Networking Guide]<br />
* [http://support.bell.ca/Internet/Products/2Wire-2701-modem.Tutorials Bell Tutorials]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
===Speedstream 5200, four ethernet ports, ADSL===<br />
[[File:speedstream5200front.jpg|border|120px|left]]<br />
[[File:speedstream5200back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://www2.windstream.net/downloads/links/SpeedStream211.pdf Setup and User Guide]<br />
* [http://support.bell.ca/Internet/Products/2Wire-2701-modem.Tutorials Bell Tutorials]<br />
<br />
</div><br />
<br clear=all><br />
<br />
===Bell Home Hub 1000, four ethernet ports, wireless "N" ADSL+VDSL===<br />
[[File:homehub1000.jpg|border|120px|left]]<br />
[[File:homehub1000back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://support.bell.ca/Billing-and-Accounts/Knowledge_centre?kc-category=MODEMS_CONNECTIONS_AND_HOME_NETWORKS&ArticleType=ALL&Product=Home-Hub-1000-modem General Troubleshooting]<br />
* [http://support.bell.ca/Internet/Products/Home-Hub-1000-modem.Tutorials Bell Tutorials]<br />
* [http://support.bell.ca/Internet/Connection-help/Accessing_Bell_Home_Hub Device Access]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
===Bell Home Hub 2000, four ethernet ports, wireless "AC" ADSL+VDSL===<br />
[[File:homehub2000front.jpg|border|120px|left]]<br />
[[File:homehub2000back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://support.bell.ca/Billing-and-Accounts/Knowledge_centre?kc-category=MODEMS_CONNECTIONS_AND_HOME_NETWORKS&ArticleType=ALL#articleList General Troubleshooting]<br />
* [http://support.bell.ca/Internet/Products/Home-Hub-2000-modem.Tutorials Bell Tutorials]<br />
* [http://support.bell.ca/Internet/Connection-help/Accessing_Bell_Home_Hub Device Access]<br />
<br />
</div><br />
<br clear=all><br />
<br />
==See also==<br />
*[[Dynamic DNS]]<br />
*[[Firmware]]<br />
*[[Modem Configuration (DSL)]]<br />
*[[Port forwarding]]<br />
*[[SpeedTouch 516 and 585 on ADSL2+]]<br />
[[Category: DSL]]</div>Fx447https://help.ncf.ca/index.php?title=Modem_Manuals&diff=3285Modem Manuals2016-08-27T17:05:41Z<p>Fx447: /* 8901G, four-port ethernet + "G" wireless ADSL */</p>
<hr />
<div>The manual for your NCF-supplied DSL modem can be found at the links below.<br />
<br />
For instructions on how to configure these modems, see [[Modem Configuration (DSL)]]<br />
<br />
==TP-Link Modems==<br />
=== 9970, four-port ethernet + "N" wireless ADSL/VDSL===<br />
[[File:TD-W9970 quarter view.jpg|border|120px|left]]<br />
[[File:9970back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from January 2016<br />
* [http://www.tplink.ca/en/products/details/cat-15_TD-W9970.html 9970 home page]<br />
* [http://www.ncf.ca/ncf/dsl/modem/TD-W9970_V1_UG.pdf User Guide]<br />
* [http://static.tp-link.com/res/down/doc/TD-W9970(EU)_V1_QIG.pdf Quick Installation Guide]<br />
* [http://static.tp-link.com/res/down/doc/TD-W9970_V1_Datasheet.pdf Datasheet]<br />
* [https://www.ncf.ca/ncf/support/wiki/File:Modem_Info_Pages_-_9970_v1.2.pdf NCF modem installation instruction sheet]<br />
* [http://static.tp-link.com/resources/simulator/W9970V1_Emulator/index.htm 9970 Emulator]<br />
* [http://www.tplink.ca/en/download/TD-W9970.html General TP-Link FAQ]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
=== 8816, single ethernet port ADSL ===<br />
[[File:TD-8816-02.jpg|border|120px|left]]<br />
[[File:8816back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* Sold from December 2011<br />
* [http://www.tp-link.com/dk/products/details/?model=TD-8816 8816 home page]<br />
* [http://www.tp-link.com/Resources/document/TD-8816_V7_User_Guide.pdf User Guide]<br />
* [http://www.tp-link.com/Resources/document/TD-8816_V7_Datasheet.zip Datasheet]<br />
* [https://www.ncf.ca/ncf/support/w/images/a/a6/Modem_Info_Pages_-_8816_v1.5.pdf NCF modem installation instruction sheet]<br />
* [http://www.level678.com/emulators/TD-8816/index.html 8816 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-8816.html#Firmware 8816 Firmware]<br />
* [http://www.tp-link.com/en/download/TD-8816.html#FAQs General TP-Link FAQ]<br />
<br />
</div><br />
<br clear=all><br />
<br />
=== 8961ND, four-port ethernet + "N" wireless ADSL===<br />
[[File:TD-W9970 quarter view.jpg|border|120px|left]]<br />
[[File:8961back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from January 2016<br />
* [http://www.tp-link.com/en/products/details/cat-15_TD-W8961N.html 8961 home page]<br />
* [http://www.tp-link.com/res/down/doc/TD-W8961N(UN)_V2_UG.pdf User Guide]<br />
* [http://www.tp-link.com/res/down/doc/TD-W8961N(UN)_V2_QIG.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/res/down/doc/TD-W8961N_UN_2.0.pdf Datasheet]<br />
* [NCF modem installation instruction sheet]<br />
* [http://www.tp-link.com/resources/simulator/TD-8951ND(UN)/rpSys.html 8961 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W8961ND.html 8961 Firmware]<br />
* [http://www.tp-link.com/en/download/TD-W8961ND.html General TP-Link FAQ]<br />
</div><br />
<br clear=all><br />
<br />
=== 8951ND, four-port ethernet + "N" wireless ADSL===<br />
[[File:TP-Link TD-W8951ND.jpg|border|120px|left]]<br />
[[File:8951back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from November 2012 to January 2016<br />
* [http://www.tp-link.com/en/products/details/?model=TD-W8951ND 8951G home page]<br />
* [http://www.tp-link.com/Resources/document/TD-W8951ND_4.0_User_Guide.pdf User Guide]<br />
* [http://www.tp-link.com/Resources/document/7106503703_TD-W8951ND_QIG.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/Resources/document/TD-W8951ND_V4_Datasheet.zip Datasheet]<br />
* [https://www.ncf.ca/ncf/support/w/images/9/91/Modem_Info_Pages_-_8951_v1.2.pdf NCF modem installation instruction sheet]<br />
* [http://static.tp-link.com/resources/simulator/TD-8951ND(UN)/rpSys.html 8951 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W8951ND_V5.html#Firmware 8951 Firmware]<br />
* [http://www.tp-link.com/en/download/TD-W8951ND_V5.html#FAQs General TP-Link FAQ]<br />
</div><br />
<br clear=all><br />
<br />
=== 8950ND, four-port ethernet + "N" wireless ADSL===<br />
[[File:TP-Link TD-W8950ND.jpg|border|120px|left]]<br />
[[File:8950back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from December 2011 until October 2012<br />
* [http://www.tp-link.com/en/products/details/?categoryid=&model=TD-W8950ND 8950G home page]<br />
* [http://www.tp-link.com/resources/software/20106295240815.pdf User Guide]<br />
* [http://www.tp-link.com/Resources/document/7106503516_TD-W8950ND_QIG.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/resources/document/datasheet/TD-W8950ND_ds.zip Datasheet]<br />
* [http://www.tp-link.com/en/download/TD-W8950ND.html#Firmware 8950 Firmware]<br />
* [http://www.tp-link.com/resources/simulator/TD-W8901N_V3_Emulator/index.htm 8950 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W8951ND_V5.html#FAQs General TP-Link FAQ]<br />
</div><br />
<br clear=all><br />
<br />
=== 8901G, four-port ethernet + "G" wireless ADSL===<br />
[[File:TD-W8901G-02.jpg|border|120px|left]]<br />
[[File:8901gback.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from December 2011 until October 2012<br />
* AVOID/REPLACE (known security hole)<br />
* [https://www.ncf.ca/ncf/support/wiki/CERT-announced_vulnerability_of_TP-Link_modem/router Security Breach]<br />
* [http://www.tp-link.com/en/products/details/?model=TD-W8901G 8901G home page]<br />
* [http://www.tp-link.com/resources/software/201161016042811.pdf User Guide]<br />
* [http://www.tp-link.com/resources/software/2010122017422318.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/resources/document/datasheet/TD-W8901G_ds.zip Datasheet]<br />
* [http://static.tp-link.com/resources/simulator/TD-W8901N_V3_Emulator/index.htm Emulator (Wireless N Version)]<br />
* [http://www.tp-link.com/en/download/TD-W8901G.html#Firmware 8901-G Firmware]<br />
* [http://www.tp-link.com/en/download/TD-W8901G.html General TP-Link FAQ]<br />
<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
===8960NB, four-port ethernet + "N" Wireless, ADSL===<br />
[[File:8960NB.jpg|border|120px|left]]<br />
[[File:8960NBback.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
<br />
* [http://www.tp-link.com/Resources/document/TD-W8960NB_CE_DOC.pdf Modem Manual]<br />
* [http://www.tp-link.com/resources/document/datasheet/TD-W8960NB_ds.zip Datasheet]<br />
* [http://www.tp-link.com/en/download/TD-W8960NB.html#FAQs General TP-Link FAQ]<br />
* [http://www.tplink.com/en/download/TD-W8960NB_V1.html#Firmware Firmware]<br />
* [http://vanilla.co.za/setup_adsl_tplink_w8960n.php Third Party Config]<br />
<br />
<br />
</div><br />
<br />
<br clear=all><br />
<br />
===8616, one-port modem only, NO PPPoe log-in capability===<br />
[[File:TD-8616.jpg|border|120px|left]]<br />
[[File:8616back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
Very rarely encountered.<br />
Strictly a modem, does not have the capability to dynamically assign an IP address to any hosts. User must assign one manually. The modem manual details the process well in Section 3.1. NOTE: This does not supply the user with a Static IP address.<br />
<br />
Note that configuring this device on a computer with more than one Ethernet interface requires that you temporarily disable one of them, due to the 8616's lack of DHCP services. So, issue a terminal command of "ifconfig eth0 down" before configuring the modem. The modem only requires a VPI and VCI. It is not necessary to specify PVC2.<br />
* [http://www.tp-link.com/Resources/document/TD-8616_V7_User_Guide.pdf Modem Manual]<br />
* [http://www.dslreports.com/forum/r26026121-TekSavvy-Dry-Loop-DSL-TP-Link-TD-8616 PPPoe Configuration (third party)]<br />
* [http://www.tp-link.com/lb/download/TD-8616.html#Firmware 8816 Firmware]<br />
* [http://www.tp-link.com/lb/download/TD-8616.html General TP-Link FAQ]<br />
<br />
<br />
</div><br />
<br />
<br clear=all><br />
<br />
==SmartRG Modem==<br />
=== SR505N, four-port ethernet + "N" wireless VDSL===<br />
[[File:Sr505N-front.jpg|border|120px|left]]<br />
[[File:sr505n back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from September 2014 to January 2016<br />
* [http://smartrg.com/products/products/sr505n/ Home Page]<br />
* [http://marketing.smartrg.com/acton/attachment/8460/f-0001/1/-/-/-/-/SR505n%20Datasheet.pdf Data Sheet]<br />
* [http://www.ncf.ca/ncf/dsl/modem/SmartRG_3xx-5xx_Gateway_User_Manual.pdf Modem Manual]<br />
* [https://www.ncf.ca/ncf/support/w/images/f/f8/Modem_Info_Pages_-_SmartRG_505n_v1.0.pdf NCF modem instruction sheet]<br />
* [[Modem Configuration (DSL) SmartRG SR505N]]<br />
* [http://www.level678.com/emulators/SR505n/index.html SR505N Emulator]<br />
* [https://help.teksavvy.com/hc/en-us/articles/200673910-SmartRG-505N-Firmware-Upgrade SR505N Firmware (third party)]<br />
* [https://help.teksavvy.com/hc/en-us/articles/200502995-SmartRG-505N-Modem-Setup-VDSL-Bridged- Bridge Mode Instructions (third party)]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
==Sagemcom Modem==<br />
=== 2864, four-port ethernet + "N" wireless VDSL===<br />
[[File:Sagemcom 2864 external view.JPG|border|120px|left]]<br />
[[File:2864back.JPG|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from November 2013 to August 2014<br />
* There do not seem to be any manuals available from the manufacturer for this modem<br />
* [[Modem Configuration (DSL) Sagemcom 2864]]<br />
* [http://www.ncf.ca/ncf/dsl/modem/Sagemcom-2864_ds.pdf Sagemcom 2864 set-up PDF]<br />
<br />
</div><br />
<br clear=all><br />
<br />
== Thomson Gateways == <br />
NCF sold Thomson modems prior to December 2011. Before 2010, Thomson Gateway (TG) DSL modems ('gateways') were called 'SpeedTouch' (ST).<br />
=== TG585 DSL modem version 8, four-port ethernet + wireless "G" ADSL===<br />
[[File:TG585v7 45 LR.jpg|border|120px|left]]<br />
[[File:thomson585back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from summer of 2011 until December 2011<br />
* [http://www.technicolorbroadbandpartner.com/getfile.php?id=7081 Setup and User Guide]<br />
* [http://www.technicolorbroadbandpartner.com/getfile.php?id=7082 Guide d'installation et de l'utilisateur]<br />
* [http://www.technicolorbroadbandpartner.com/getfile.php?id=6623 Datasheet]<br />
* [http://www.level678.com/emulators/585v8/ ST585 v8 Emulator]<br />
* [https://support.zen.co.uk/kb/Knowledgebase/Thomson-Speedtouch-Firmware-and-Drivers TG585 v8 Firmware]<br />
* [https://www.plus.net/help/archive/broadband/thomson-585-faqs-and-troubleshooting/ TG585 FAQ]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
=== TG585 DSL modem version 7, four-port ethernet + wireless "G" ADSL ===<br />
[[File:TG585v7 45 LR.jpg|border|120px|left]]<br />
[[File:thomson585back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from late 2009 until spring 2011<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/TG585-v7_SetupUserGuide_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/TG585-v7_SetupUserGuide_fr.pdf Guide d'installation et de l'utilisateur]<br />
* [http://www.ncf.ca/ncf/dsl/modem/Datasheet_585v7.pdf Datasheet]<br />
* [https://support.zen.co.uk/kb/Knowledgebase/Thomson-Speedtouch-Firmware-and-Drivers TG585 v7 Firmware]<br />
</div><br />
<br clear=all><br />
<br />
=== ST585 DSL modem version 6, four-port ethernet + wireless "G" ADSL ===<br />
[[File:ST585v6_45.jpg|border|120px|left]]<br />
[[File:st585back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold until approx late 2009<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST585-v6_SetupUserGuide_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST585-v6_SetupUserGuide_fr.pdf Guide d'installation et de l'utilisateur]<br />
* [https://support.zen.co.uk/kb/Knowledgebase/Thomson-Speedtouch-Firmware-and-Drivers ST585 Firmware]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
===ST516 modem version 6, single ethernet port ADSL===<br />
[[File:ST516v6_45.jpg|border|120px|left]]<br />
[[File:st516 back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold until December 2011<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST516v6_InstallSetup_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST516v6_InstallSetup_fr.pdf Guide d'installation et de l'utilisateur]<br />
* [http://www.ncf.ca/ncf/dsl/modem/Datasheet_516v6.pdf Datasheet]<br />
* [http://www.level678.com/emulators/ST516v6/cgi/wizard/s1.htm ST516 Emulator]<br />
* [http://www.level678.com/emulators/ST516v6/cgi/wizard/s1.htm ST516 Firmware]<br />
<br />
</div><br />
<br clear=all><br />
<br />
==Bell Modems (not sold by NCF)==<br />
===Bell 2Wire 2701HG-G, four ethernet ports, wireless "G", ADSL===<br />
[[File:2wirefront.jpg|border|120px|left]]<br />
[[File:2wireback.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://www.2wire.com/pages/pdfs/2701_installation_guide.pdf Setup and User Guide]<br />
* [http://support.bell.ca/_web/internet/guides/2010_2701_UserGuide_2wire_EN.pdf Home-Networking Guide]<br />
* [http://support.bell.ca/Internet/Products/2Wire-2701-modem.Tutorials Bell Tutorials]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
===Speedstream 5200, four ethernet ports, ADSL===<br />
[[File:speedstream5200front.jpg|border|120px|left]]<br />
[[File:speedstream5200back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://www2.windstream.net/downloads/links/SpeedStream211.pdf Setup and User Guide]<br />
* [http://support.bell.ca/Internet/Products/2Wire-2701-modem.Tutorials Bell Tutorials]<br />
<br />
</div><br />
<br clear=all><br />
<br />
===Bell Home Hub 1000, four ethernet ports, wireless "N" ADSL+VDSL===<br />
[[File:homehub1000.jpg|border|120px|left]]<br />
[[File:homehub1000back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://support.bell.ca/Billing-and-Accounts/Knowledge_centre?kc-category=MODEMS_CONNECTIONS_AND_HOME_NETWORKS&ArticleType=ALL&Product=Home-Hub-1000-modem General Troubleshooting]<br />
* [http://support.bell.ca/Internet/Products/Home-Hub-1000-modem.Tutorials Bell Tutorials]<br />
* [http://support.bell.ca/Internet/Connection-help/Accessing_Bell_Home_Hub Device Access]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
===Bell Home Hub 2000, four ethernet ports, wireless "AC" ADSL+VDSL===<br />
[[File:homehub2000front.jpg|border|120px|left]]<br />
[[File:homehub2000back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://support.bell.ca/Billing-and-Accounts/Knowledge_centre?kc-category=MODEMS_CONNECTIONS_AND_HOME_NETWORKS&ArticleType=ALL#articleList General Troubleshooting]<br />
* [http://support.bell.ca/Internet/Products/Home-Hub-2000-modem.Tutorials Bell Tutorials]<br />
* [http://support.bell.ca/Internet/Connection-help/Accessing_Bell_Home_Hub Device Access]<br />
<br />
</div><br />
<br clear=all><br />
<br />
==See also==<br />
*[[Dynamic DNS]]<br />
*[[Firmware]]<br />
*[[Modem Configuration (DSL)]]<br />
*[[Port forwarding]]<br />
*[[SpeedTouch 516 and 585 on ADSL2+]]<br />
[[Category: DSL]]</div>Fx447https://help.ncf.ca/index.php?title=Modem_Manuals&diff=3284Modem Manuals2016-08-27T17:04:32Z<p>Fx447: /* 8951ND, four-port ethernet + "N" wireless ADSL */</p>
<hr />
<div>The manual for your NCF-supplied DSL modem can be found at the links below.<br />
<br />
For instructions on how to configure these modems, see [[Modem Configuration (DSL)]]<br />
<br />
==TP-Link Modems==<br />
=== 9970, four-port ethernet + "N" wireless ADSL/VDSL===<br />
[[File:TD-W9970 quarter view.jpg|border|120px|left]]<br />
[[File:9970back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from January 2016<br />
* [http://www.tplink.ca/en/products/details/cat-15_TD-W9970.html 9970 home page]<br />
* [http://www.ncf.ca/ncf/dsl/modem/TD-W9970_V1_UG.pdf User Guide]<br />
* [http://static.tp-link.com/res/down/doc/TD-W9970(EU)_V1_QIG.pdf Quick Installation Guide]<br />
* [http://static.tp-link.com/res/down/doc/TD-W9970_V1_Datasheet.pdf Datasheet]<br />
* [https://www.ncf.ca/ncf/support/wiki/File:Modem_Info_Pages_-_9970_v1.2.pdf NCF modem installation instruction sheet]<br />
* [http://static.tp-link.com/resources/simulator/W9970V1_Emulator/index.htm 9970 Emulator]<br />
* [http://www.tplink.ca/en/download/TD-W9970.html General TP-Link FAQ]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
=== 8816, single ethernet port ADSL ===<br />
[[File:TD-8816-02.jpg|border|120px|left]]<br />
[[File:8816back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* Sold from December 2011<br />
* [http://www.tp-link.com/dk/products/details/?model=TD-8816 8816 home page]<br />
* [http://www.tp-link.com/Resources/document/TD-8816_V7_User_Guide.pdf User Guide]<br />
* [http://www.tp-link.com/Resources/document/TD-8816_V7_Datasheet.zip Datasheet]<br />
* [https://www.ncf.ca/ncf/support/w/images/a/a6/Modem_Info_Pages_-_8816_v1.5.pdf NCF modem installation instruction sheet]<br />
* [http://www.level678.com/emulators/TD-8816/index.html 8816 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-8816.html#Firmware 8816 Firmware]<br />
* [http://www.tp-link.com/en/download/TD-8816.html#FAQs General TP-Link FAQ]<br />
<br />
</div><br />
<br clear=all><br />
<br />
=== 8961ND, four-port ethernet + "N" wireless ADSL===<br />
[[File:TD-W9970 quarter view.jpg|border|120px|left]]<br />
[[File:8961back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from January 2016<br />
* [http://www.tp-link.com/en/products/details/cat-15_TD-W8961N.html 8961 home page]<br />
* [http://www.tp-link.com/res/down/doc/TD-W8961N(UN)_V2_UG.pdf User Guide]<br />
* [http://www.tp-link.com/res/down/doc/TD-W8961N(UN)_V2_QIG.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/res/down/doc/TD-W8961N_UN_2.0.pdf Datasheet]<br />
* [NCF modem installation instruction sheet]<br />
* [http://www.tp-link.com/resources/simulator/TD-8951ND(UN)/rpSys.html 8961 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W8961ND.html 8961 Firmware]<br />
* [http://www.tp-link.com/en/download/TD-W8961ND.html General TP-Link FAQ]<br />
</div><br />
<br clear=all><br />
<br />
=== 8951ND, four-port ethernet + "N" wireless ADSL===<br />
[[File:TP-Link TD-W8951ND.jpg|border|120px|left]]<br />
[[File:8951back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from November 2012 to January 2016<br />
* [http://www.tp-link.com/en/products/details/?model=TD-W8951ND 8951G home page]<br />
* [http://www.tp-link.com/Resources/document/TD-W8951ND_4.0_User_Guide.pdf User Guide]<br />
* [http://www.tp-link.com/Resources/document/7106503703_TD-W8951ND_QIG.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/Resources/document/TD-W8951ND_V4_Datasheet.zip Datasheet]<br />
* [https://www.ncf.ca/ncf/support/w/images/9/91/Modem_Info_Pages_-_8951_v1.2.pdf NCF modem installation instruction sheet]<br />
* [http://static.tp-link.com/resources/simulator/TD-8951ND(UN)/rpSys.html 8951 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W8951ND_V5.html#Firmware 8951 Firmware]<br />
* [http://www.tp-link.com/en/download/TD-W8951ND_V5.html#FAQs General TP-Link FAQ]<br />
</div><br />
<br clear=all><br />
<br />
=== 8950ND, four-port ethernet + "N" wireless ADSL===<br />
[[File:TP-Link TD-W8950ND.jpg|border|120px|left]]<br />
[[File:8950back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from December 2011 until October 2012<br />
* [http://www.tp-link.com/en/products/details/?categoryid=&model=TD-W8950ND 8950G home page]<br />
* [http://www.tp-link.com/resources/software/20106295240815.pdf User Guide]<br />
* [http://www.tp-link.com/Resources/document/7106503516_TD-W8950ND_QIG.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/resources/document/datasheet/TD-W8950ND_ds.zip Datasheet]<br />
* [http://www.tp-link.com/en/download/TD-W8950ND.html#Firmware 8950 Firmware]<br />
* [http://www.tp-link.com/resources/simulator/TD-W8901N_V3_Emulator/index.htm 8950 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W8951ND_V5.html#FAQs General TP-Link FAQ]<br />
</div><br />
<br clear=all><br />
<br />
=== 8901G, four-port ethernet + "G" wireless ADSL===<br />
[[File:TD-W8901G-02.jpg|border|120px|left]]<br />
[[File:8901gback.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from December 2011 until October 2012<br />
* AVOID/REPLACE (known security hole)<br />
* [https://www.ncf.ca/ncf/support/wiki/CERT-announced_vulnerability_of_TP-Link_modem/router Security Breach]<br />
* [http://www.tp-link.com/en/products/details/?model=TD-W8901G 8901G home page]<br />
* [http://www.tp-link.com/resources/software/201161016042811.pdf User Guide]<br />
* [http://www.tp-link.com/resources/software/2010122017422318.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/resources/document/datasheet/TD-W8901G_ds.zip Datasheet]<br />
* [http://www.tp-link.com/resources/simulator/TD-W8901N_V3_Emulator/index.htm 8901-G Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W8901G.html#Firmware 8901-G Firmware]<br />
* [http://www.tp-link.com/en/download/TD-W8901G.html General TP-Link FAQ]<br />
<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
===8960NB, four-port ethernet + "N" Wireless, ADSL===<br />
[[File:8960NB.jpg|border|120px|left]]<br />
[[File:8960NBback.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
<br />
* [http://www.tp-link.com/Resources/document/TD-W8960NB_CE_DOC.pdf Modem Manual]<br />
* [http://www.tp-link.com/resources/document/datasheet/TD-W8960NB_ds.zip Datasheet]<br />
* [http://www.tp-link.com/en/download/TD-W8960NB.html#FAQs General TP-Link FAQ]<br />
* [http://www.tplink.com/en/download/TD-W8960NB_V1.html#Firmware Firmware]<br />
* [http://vanilla.co.za/setup_adsl_tplink_w8960n.php Third Party Config]<br />
<br />
<br />
</div><br />
<br />
<br clear=all><br />
<br />
===8616, one-port modem only, NO PPPoe log-in capability===<br />
[[File:TD-8616.jpg|border|120px|left]]<br />
[[File:8616back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
Very rarely encountered.<br />
Strictly a modem, does not have the capability to dynamically assign an IP address to any hosts. User must assign one manually. The modem manual details the process well in Section 3.1. NOTE: This does not supply the user with a Static IP address.<br />
<br />
Note that configuring this device on a computer with more than one Ethernet interface requires that you temporarily disable one of them, due to the 8616's lack of DHCP services. So, issue a terminal command of "ifconfig eth0 down" before configuring the modem. The modem only requires a VPI and VCI. It is not necessary to specify PVC2.<br />
* [http://www.tp-link.com/Resources/document/TD-8616_V7_User_Guide.pdf Modem Manual]<br />
* [http://www.dslreports.com/forum/r26026121-TekSavvy-Dry-Loop-DSL-TP-Link-TD-8616 PPPoe Configuration (third party)]<br />
* [http://www.tp-link.com/lb/download/TD-8616.html#Firmware 8816 Firmware]<br />
* [http://www.tp-link.com/lb/download/TD-8616.html General TP-Link FAQ]<br />
<br />
<br />
</div><br />
<br />
<br clear=all><br />
<br />
==SmartRG Modem==<br />
=== SR505N, four-port ethernet + "N" wireless VDSL===<br />
[[File:Sr505N-front.jpg|border|120px|left]]<br />
[[File:sr505n back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from September 2014 to January 2016<br />
* [http://smartrg.com/products/products/sr505n/ Home Page]<br />
* [http://marketing.smartrg.com/acton/attachment/8460/f-0001/1/-/-/-/-/SR505n%20Datasheet.pdf Data Sheet]<br />
* [http://www.ncf.ca/ncf/dsl/modem/SmartRG_3xx-5xx_Gateway_User_Manual.pdf Modem Manual]<br />
* [https://www.ncf.ca/ncf/support/w/images/f/f8/Modem_Info_Pages_-_SmartRG_505n_v1.0.pdf NCF modem instruction sheet]<br />
* [[Modem Configuration (DSL) SmartRG SR505N]]<br />
* [http://www.level678.com/emulators/SR505n/index.html SR505N Emulator]<br />
* [https://help.teksavvy.com/hc/en-us/articles/200673910-SmartRG-505N-Firmware-Upgrade SR505N Firmware (third party)]<br />
* [https://help.teksavvy.com/hc/en-us/articles/200502995-SmartRG-505N-Modem-Setup-VDSL-Bridged- Bridge Mode Instructions (third party)]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
==Sagemcom Modem==<br />
=== 2864, four-port ethernet + "N" wireless VDSL===<br />
[[File:Sagemcom 2864 external view.JPG|border|120px|left]]<br />
[[File:2864back.JPG|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from November 2013 to August 2014<br />
* There do not seem to be any manuals available from the manufacturer for this modem<br />
* [[Modem Configuration (DSL) Sagemcom 2864]]<br />
* [http://www.ncf.ca/ncf/dsl/modem/Sagemcom-2864_ds.pdf Sagemcom 2864 set-up PDF]<br />
<br />
</div><br />
<br clear=all><br />
<br />
== Thomson Gateways == <br />
NCF sold Thomson modems prior to December 2011. Before 2010, Thomson Gateway (TG) DSL modems ('gateways') were called 'SpeedTouch' (ST).<br />
=== TG585 DSL modem version 8, four-port ethernet + wireless "G" ADSL===<br />
[[File:TG585v7 45 LR.jpg|border|120px|left]]<br />
[[File:thomson585back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from summer of 2011 until December 2011<br />
* [http://www.technicolorbroadbandpartner.com/getfile.php?id=7081 Setup and User Guide]<br />
* [http://www.technicolorbroadbandpartner.com/getfile.php?id=7082 Guide d'installation et de l'utilisateur]<br />
* [http://www.technicolorbroadbandpartner.com/getfile.php?id=6623 Datasheet]<br />
* [http://www.level678.com/emulators/585v8/ ST585 v8 Emulator]<br />
* [https://support.zen.co.uk/kb/Knowledgebase/Thomson-Speedtouch-Firmware-and-Drivers TG585 v8 Firmware]<br />
* [https://www.plus.net/help/archive/broadband/thomson-585-faqs-and-troubleshooting/ TG585 FAQ]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
=== TG585 DSL modem version 7, four-port ethernet + wireless "G" ADSL ===<br />
[[File:TG585v7 45 LR.jpg|border|120px|left]]<br />
[[File:thomson585back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from late 2009 until spring 2011<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/TG585-v7_SetupUserGuide_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/TG585-v7_SetupUserGuide_fr.pdf Guide d'installation et de l'utilisateur]<br />
* [http://www.ncf.ca/ncf/dsl/modem/Datasheet_585v7.pdf Datasheet]<br />
* [https://support.zen.co.uk/kb/Knowledgebase/Thomson-Speedtouch-Firmware-and-Drivers TG585 v7 Firmware]<br />
</div><br />
<br clear=all><br />
<br />
=== ST585 DSL modem version 6, four-port ethernet + wireless "G" ADSL ===<br />
[[File:ST585v6_45.jpg|border|120px|left]]<br />
[[File:st585back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold until approx late 2009<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST585-v6_SetupUserGuide_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST585-v6_SetupUserGuide_fr.pdf Guide d'installation et de l'utilisateur]<br />
* [https://support.zen.co.uk/kb/Knowledgebase/Thomson-Speedtouch-Firmware-and-Drivers ST585 Firmware]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
===ST516 modem version 6, single ethernet port ADSL===<br />
[[File:ST516v6_45.jpg|border|120px|left]]<br />
[[File:st516 back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold until December 2011<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST516v6_InstallSetup_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST516v6_InstallSetup_fr.pdf Guide d'installation et de l'utilisateur]<br />
* [http://www.ncf.ca/ncf/dsl/modem/Datasheet_516v6.pdf Datasheet]<br />
* [http://www.level678.com/emulators/ST516v6/cgi/wizard/s1.htm ST516 Emulator]<br />
* [http://www.level678.com/emulators/ST516v6/cgi/wizard/s1.htm ST516 Firmware]<br />
<br />
</div><br />
<br clear=all><br />
<br />
==Bell Modems (not sold by NCF)==<br />
===Bell 2Wire 2701HG-G, four ethernet ports, wireless "G", ADSL===<br />
[[File:2wirefront.jpg|border|120px|left]]<br />
[[File:2wireback.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://www.2wire.com/pages/pdfs/2701_installation_guide.pdf Setup and User Guide]<br />
* [http://support.bell.ca/_web/internet/guides/2010_2701_UserGuide_2wire_EN.pdf Home-Networking Guide]<br />
* [http://support.bell.ca/Internet/Products/2Wire-2701-modem.Tutorials Bell Tutorials]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
===Speedstream 5200, four ethernet ports, ADSL===<br />
[[File:speedstream5200front.jpg|border|120px|left]]<br />
[[File:speedstream5200back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://www2.windstream.net/downloads/links/SpeedStream211.pdf Setup and User Guide]<br />
* [http://support.bell.ca/Internet/Products/2Wire-2701-modem.Tutorials Bell Tutorials]<br />
<br />
</div><br />
<br clear=all><br />
<br />
===Bell Home Hub 1000, four ethernet ports, wireless "N" ADSL+VDSL===<br />
[[File:homehub1000.jpg|border|120px|left]]<br />
[[File:homehub1000back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://support.bell.ca/Billing-and-Accounts/Knowledge_centre?kc-category=MODEMS_CONNECTIONS_AND_HOME_NETWORKS&ArticleType=ALL&Product=Home-Hub-1000-modem General Troubleshooting]<br />
* [http://support.bell.ca/Internet/Products/Home-Hub-1000-modem.Tutorials Bell Tutorials]<br />
* [http://support.bell.ca/Internet/Connection-help/Accessing_Bell_Home_Hub Device Access]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
===Bell Home Hub 2000, four ethernet ports, wireless "AC" ADSL+VDSL===<br />
[[File:homehub2000front.jpg|border|120px|left]]<br />
[[File:homehub2000back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://support.bell.ca/Billing-and-Accounts/Knowledge_centre?kc-category=MODEMS_CONNECTIONS_AND_HOME_NETWORKS&ArticleType=ALL#articleList General Troubleshooting]<br />
* [http://support.bell.ca/Internet/Products/Home-Hub-2000-modem.Tutorials Bell Tutorials]<br />
* [http://support.bell.ca/Internet/Connection-help/Accessing_Bell_Home_Hub Device Access]<br />
<br />
</div><br />
<br clear=all><br />
<br />
==See also==<br />
*[[Dynamic DNS]]<br />
*[[Firmware]]<br />
*[[Modem Configuration (DSL)]]<br />
*[[Port forwarding]]<br />
*[[SpeedTouch 516 and 585 on ADSL2+]]<br />
[[Category: DSL]]</div>Fx447https://help.ncf.ca/index.php?title=Modem_Manuals&diff=3278Modem Manuals2016-08-23T18:46:14Z<p>Fx447: /* 8960NB, four-port ethernet + "N" Wireless, ADSL */</p>
<hr />
<div>The manual for your NCF-supplied DSL modem can be found at the links below.<br />
<br />
For instructions on how to configure these modems, see [[Modem Configuration (DSL)]]<br />
<br />
==TP-Link Modems==<br />
=== 9970, four-port ethernet + "N" wireless ADSL/VDSL===<br />
[[File:TD-W9970 quarter view.jpg|border|120px|left]]<br />
[[File:9970back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from January 2016<br />
* [http://www.tp-link.com/en/products/details/cat-15_TD-W9970.html 9970 home page]<br />
* [http://www.ncf.ca/ncf/dsl/modem/TD-W9970_V1_UG.pdf User Guide]<br />
* [http://www.tp-link.com/res/down/doc/TD-W9970_V1_QIG.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/res/down/doc/TD-W9970_V1_Datasheet.pdf Datasheet]<br />
* [https://www.ncf.ca/ncf/support/wiki/File:Modem_Info_Pages_-_9970_v1.2.pdf NCF modem installation instruction sheet]<br />
* [http://www.tp-link.com/resources/simulator/W9970V1_Emulator/index.htm 9970 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W9970.html General TP-Link FAQ]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
=== 8816, single ethernet port ADSL ===<br />
[[File:TD-8816-02.jpg|border|120px|left]]<br />
[[File:8816back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* Sold from December 2011<br />
* [http://www.tp-link.com/dk/products/details/?model=TD-8816 8816 home page]<br />
* [http://www.tp-link.com/Resources/document/TD-8816_V7_User_Guide.pdf User Guide]<br />
* [http://www.tp-link.com/Resources/document/TD-8816_V7_Datasheet.zip Datasheet]<br />
* [https://www.ncf.ca/ncf/support/w/images/a/a6/Modem_Info_Pages_-_8816_v1.5.pdf NCF modem installation instruction sheet]<br />
* [http://www.level678.com/emulators/TD-8816/index.html 8816 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-8816.html#Firmware 8816 Firmware]<br />
* [http://www.tp-link.com/en/download/TD-8816.html#FAQs General TP-Link FAQ]<br />
<br />
</div><br />
<br clear=all><br />
<br />
=== 8961ND, four-port ethernet + "N" wireless ADSL===<br />
[[File:TD-W9970 quarter view.jpg|border|120px|left]]<br />
[[File:8961back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from January 2016<br />
* [http://www.tp-link.com/en/products/details/cat-15_TD-W8961N.html 8961 home page]<br />
* [http://www.tp-link.com/res/down/doc/TD-W8961N(UN)_V2_UG.pdf User Guide]<br />
* [http://www.tp-link.com/res/down/doc/TD-W8961N(UN)_V2_QIG.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/res/down/doc/TD-W8961N_UN_2.0.pdf Datasheet]<br />
* [NCF modem installation instruction sheet]<br />
* [http://www.tp-link.com/resources/simulator/TD-8951ND(UN)/rpSys.html 8961 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W8961ND.html 8961 Firmware]<br />
* [http://www.tp-link.com/en/download/TD-W8961ND.html General TP-Link FAQ]<br />
</div><br />
<br clear=all><br />
<br />
=== 8951ND, four-port ethernet + "N" wireless ADSL===<br />
[[File:TP-Link TD-W8951ND.jpg|border|120px|left]]<br />
[[File:8951back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from November 2012 to January 2016<br />
* [http://www.tp-link.com/en/products/details/?model=TD-W8951ND 8951G home page]<br />
* [http://www.tp-link.com/Resources/document/TD-W8951ND_4.0_User_Guide.pdf User Guide]<br />
* [http://www.tp-link.com/Resources/document/7106503703_TD-W8951ND_QIG.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/Resources/document/TD-W8951ND_V4_Datasheet.zip Datasheet]<br />
* [https://www.ncf.ca/ncf/support/w/images/9/91/Modem_Info_Pages_-_8951_v1.2.pdf NCF modem installation instruction sheet]<br />
* [http://www.tp-link.com/resources/simulator/TD-8951ND(UN)/rpSys.html 8951 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W8951ND_V5.html#Firmware 8951 Firmware]<br />
* [http://www.tp-link.com/en/download/TD-W8951ND_V5.html#FAQs General TP-Link FAQ]<br />
</div><br />
<br clear=all><br />
<br />
=== 8950ND, four-port ethernet + "N" wireless ADSL===<br />
[[File:TP-Link TD-W8950ND.jpg|border|120px|left]]<br />
[[File:8950back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from December 2011 until October 2012<br />
* [http://www.tp-link.com/en/products/details/?categoryid=&model=TD-W8950ND 8950G home page]<br />
* [http://www.tp-link.com/resources/software/20106295240815.pdf User Guide]<br />
* [http://www.tp-link.com/Resources/document/7106503516_TD-W8950ND_QIG.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/resources/document/datasheet/TD-W8950ND_ds.zip Datasheet]<br />
* [http://www.tp-link.com/en/download/TD-W8950ND.html#Firmware 8950 Firmware]<br />
* [http://www.tp-link.com/resources/simulator/TD-W8901N_V3_Emulator/index.htm 8950 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W8951ND_V5.html#FAQs General TP-Link FAQ]<br />
</div><br />
<br clear=all><br />
<br />
=== 8901G, four-port ethernet + "G" wireless ADSL===<br />
[[File:TD-W8901G-02.jpg|border|120px|left]]<br />
[[File:8901gback.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from December 2011 until October 2012<br />
* AVOID/REPLACE (known security hole)<br />
* [https://www.ncf.ca/ncf/support/wiki/CERT-announced_vulnerability_of_TP-Link_modem/router Security Breach]<br />
* [http://www.tp-link.com/en/products/details/?model=TD-W8901G 8901G home page]<br />
* [http://www.tp-link.com/resources/software/201161016042811.pdf User Guide]<br />
* [http://www.tp-link.com/resources/software/2010122017422318.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/resources/document/datasheet/TD-W8901G_ds.zip Datasheet]<br />
* [http://www.tp-link.com/resources/simulator/TD-W8901N_V3_Emulator/index.htm 8901-G Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W8901G.html#Firmware 8901-G Firmware]<br />
* [http://www.tp-link.com/en/download/TD-W8901G.html General TP-Link FAQ]<br />
<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
===8960NB, four-port ethernet + "N" Wireless, ADSL===<br />
[[File:8960NB.jpg|border|120px|left]]<br />
[[File:8960NBback.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
<br />
* [http://www.tp-link.com/Resources/document/TD-W8960NB_CE_DOC.pdf Modem Manual]<br />
* [http://www.tp-link.com/resources/document/datasheet/TD-W8960NB_ds.zip Datasheet]<br />
* [http://www.tp-link.com/en/download/TD-W8960NB.html#FAQs General TP-Link FAQ]<br />
* [http://www.tplink.com/en/download/TD-W8960NB_V1.html#Firmware Firmware]<br />
* [http://vanilla.co.za/setup_adsl_tplink_w8960n.php Third Party Config]<br />
<br />
<br />
</div><br />
<br />
<br clear=all><br />
<br />
===8616, one-port modem only, NO PPPoe log-in capability===<br />
[[File:TD-8616.jpg|border|120px|left]]<br />
[[File:8616back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
Very rarely encountered.<br />
Strictly a modem, does not have the capability to dynamically assign an IP address to any hosts. User must assign one manually. The modem manual details the process well in Section 3.1. NOTE: This does not supply the user with a Static IP address.<br />
<br />
Note that configuring this device on a computer with more than one Ethernet interface requires that you temporarily disable one of them, due to the 8616's lack of DHCP services. So, issue a terminal command of "ifconfig eth0 down" before configuring the modem. The modem only requires a VPI and VCI. It is not necessary to specify PVC2.<br />
* [http://www.tp-link.com/Resources/document/TD-8616_V7_User_Guide.pdf Modem Manual]<br />
* [http://www.dslreports.com/forum/r26026121-TekSavvy-Dry-Loop-DSL-TP-Link-TD-8616 PPPoe Configuration (third party)]<br />
* [http://www.tp-link.com/lb/download/TD-8616.html#Firmware 8816 Firmware]<br />
* [http://www.tp-link.com/lb/download/TD-8616.html General TP-Link FAQ]<br />
<br />
<br />
</div><br />
<br />
<br clear=all><br />
<br />
==SmartRG Modem==<br />
=== SR505N, four-port ethernet + "N" wireless VDSL===<br />
[[File:Sr505N-front.jpg|border|120px|left]]<br />
[[File:sr505n back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from September 2014 to January 2016<br />
* [http://smartrg.com/products/products/sr505n/ Home Page]<br />
* [http://marketing.smartrg.com/acton/attachment/8460/f-0001/1/-/-/-/-/SR505n%20Datasheet.pdf Data Sheet]<br />
* [http://www.ncf.ca/ncf/dsl/modem/SmartRG_3xx-5xx_Gateway_User_Manual.pdf Modem Manual]<br />
* [https://www.ncf.ca/ncf/support/w/images/f/f8/Modem_Info_Pages_-_SmartRG_505n_v1.0.pdf NCF modem instruction sheet]<br />
* [[Modem Configuration (DSL) SmartRG SR505N]]<br />
* [http://www.level678.com/emulators/SR505n/index.html SR505N Emulator]<br />
* [https://help.teksavvy.com/hc/en-us/articles/200673910-SmartRG-505N-Firmware-Upgrade SR505N Firmware (third party)]<br />
* [https://help.teksavvy.com/hc/en-us/articles/200502995-SmartRG-505N-Modem-Setup-VDSL-Bridged- Bridge Mode Instructions (third party)]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
==Sagemcom Modem==<br />
=== 2864, four-port ethernet + "N" wireless VDSL===<br />
[[File:Sagemcom 2864 external view.JPG|border|120px|left]]<br />
[[File:2864back.JPG|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from November 2013 to August 2014<br />
* There do not seem to be any manuals available from the manufacturer for this modem<br />
* [[Modem Configuration (DSL) Sagemcom 2864]]<br />
* [http://www.ncf.ca/ncf/dsl/modem/Sagemcom-2864_ds.pdf Sagemcom 2864 set-up PDF]<br />
<br />
</div><br />
<br clear=all><br />
<br />
== Thomson Gateways == <br />
NCF sold Thomson modems prior to December 2011. Before 2010, Thomson Gateway (TG) DSL modems ('gateways') were called 'SpeedTouch' (ST).<br />
=== TG585 DSL modem version 8, four-port ethernet + wireless "G" ADSL===<br />
[[File:TG585v7 45 LR.jpg|border|120px|left]]<br />
[[File:thomson585back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from summer of 2011 until December 2011<br />
* [http://www.technicolorbroadbandpartner.com/getfile.php?id=7081 Setup and User Guide]<br />
* [http://www.technicolorbroadbandpartner.com/getfile.php?id=7082 Guide d'installation et de l'utilisateur]<br />
* [http://www.technicolorbroadbandpartner.com/getfile.php?id=6623 Datasheet]<br />
* [http://www.level678.com/emulators/585v8/ ST585 v8 Emulator]<br />
* [https://support.zen.co.uk/kb/Knowledgebase/Thomson-Speedtouch-Firmware-and-Drivers TG585 v8 Firmware]<br />
* [https://www.plus.net/help/archive/broadband/thomson-585-faqs-and-troubleshooting/ TG585 FAQ]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
=== TG585 DSL modem version 7, four-port ethernet + wireless "G" ADSL ===<br />
[[File:TG585v7 45 LR.jpg|border|120px|left]]<br />
[[File:thomson585back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from late 2009 until spring 2011<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/TG585-v7_SetupUserGuide_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/TG585-v7_SetupUserGuide_fr.pdf Guide d'installation et de l'utilisateur]<br />
* [http://www.ncf.ca/ncf/dsl/modem/Datasheet_585v7.pdf Datasheet]<br />
* [https://support.zen.co.uk/kb/Knowledgebase/Thomson-Speedtouch-Firmware-and-Drivers TG585 v7 Firmware]<br />
</div><br />
<br clear=all><br />
<br />
=== ST585 DSL modem version 6, four-port ethernet + wireless "G" ADSL ===<br />
[[File:ST585v6_45.jpg|border|120px|left]]<br />
[[File:st585back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold until approx late 2009<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST585-v6_SetupUserGuide_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST585-v6_SetupUserGuide_fr.pdf Guide d'installation et de l'utilisateur]<br />
* [https://support.zen.co.uk/kb/Knowledgebase/Thomson-Speedtouch-Firmware-and-Drivers ST585 Firmware]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
===ST516 modem version 6, single ethernet port ADSL===<br />
[[File:ST516v6_45.jpg|border|120px|left]]<br />
[[File:st516 back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold until December 2011<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST516v6_InstallSetup_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST516v6_InstallSetup_fr.pdf Guide d'installation et de l'utilisateur]<br />
* [http://www.ncf.ca/ncf/dsl/modem/Datasheet_516v6.pdf Datasheet]<br />
* [http://www.level678.com/emulators/ST516v6/cgi/wizard/s1.htm ST516 Emulator]<br />
* [http://www.level678.com/emulators/ST516v6/cgi/wizard/s1.htm ST516 Firmware]<br />
<br />
</div><br />
<br clear=all><br />
<br />
==Bell Modems (not sold by NCF)==<br />
===Bell 2Wire 2701HG-G, four ethernet ports, wireless "G", ADSL===<br />
[[File:2wirefront.jpg|border|120px|left]]<br />
[[File:2wireback.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://www.2wire.com/pages/pdfs/2701_installation_guide.pdf Setup and User Guide]<br />
* [http://support.bell.ca/_web/internet/guides/2010_2701_UserGuide_2wire_EN.pdf Home-Networking Guide]<br />
* [http://support.bell.ca/Internet/Products/2Wire-2701-modem.Tutorials Bell Tutorials]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
===Speedstream 5200, four ethernet ports, ADSL===<br />
[[File:speedstream5200front.jpg|border|120px|left]]<br />
[[File:speedstream5200back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://www2.windstream.net/downloads/links/SpeedStream211.pdf Setup and User Guide]<br />
* [http://support.bell.ca/Internet/Products/2Wire-2701-modem.Tutorials Bell Tutorials]<br />
<br />
</div><br />
<br clear=all><br />
<br />
===Bell Home Hub 1000, four ethernet ports, wireless "N" ADSL+VDSL===<br />
[[File:homehub1000.jpg|border|120px|left]]<br />
[[File:homehub1000back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://support.bell.ca/Billing-and-Accounts/Knowledge_centre?kc-category=MODEMS_CONNECTIONS_AND_HOME_NETWORKS&ArticleType=ALL&Product=Home-Hub-1000-modem General Troubleshooting]<br />
* [http://support.bell.ca/Internet/Products/Home-Hub-1000-modem.Tutorials Bell Tutorials]<br />
* [http://support.bell.ca/Internet/Connection-help/Accessing_Bell_Home_Hub Device Access]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
===Bell Home Hub 2000, four ethernet ports, wireless "AC" ADSL+VDSL===<br />
[[File:homehub2000front.jpg|border|120px|left]]<br />
[[File:homehub2000back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://support.bell.ca/Billing-and-Accounts/Knowledge_centre?kc-category=MODEMS_CONNECTIONS_AND_HOME_NETWORKS&ArticleType=ALL#articleList General Troubleshooting]<br />
* [http://support.bell.ca/Internet/Products/Home-Hub-2000-modem.Tutorials Bell Tutorials]<br />
* [http://support.bell.ca/Internet/Connection-help/Accessing_Bell_Home_Hub Device Access]<br />
<br />
</div><br />
<br clear=all><br />
<br />
==See also==<br />
*[[Dynamic DNS]]<br />
*[[Firmware]]<br />
*[[Modem Configuration (DSL)]]<br />
*[[Port forwarding]]<br />
*[[SpeedTouch 516 and 585 on ADSL2+]]<br />
[[Category: DSL]]</div>Fx447https://help.ncf.ca/index.php?title=Modem_Manuals&diff=3277Modem Manuals2016-08-23T18:39:43Z<p>Fx447: /* 8960NB, four-port ethernet + "N" Wireless, ADSL */</p>
<hr />
<div>The manual for your NCF-supplied DSL modem can be found at the links below.<br />
<br />
For instructions on how to configure these modems, see [[Modem Configuration (DSL)]]<br />
<br />
==TP-Link Modems==<br />
=== 9970, four-port ethernet + "N" wireless ADSL/VDSL===<br />
[[File:TD-W9970 quarter view.jpg|border|120px|left]]<br />
[[File:9970back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from January 2016<br />
* [http://www.tp-link.com/en/products/details/cat-15_TD-W9970.html 9970 home page]<br />
* [http://www.ncf.ca/ncf/dsl/modem/TD-W9970_V1_UG.pdf User Guide]<br />
* [http://www.tp-link.com/res/down/doc/TD-W9970_V1_QIG.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/res/down/doc/TD-W9970_V1_Datasheet.pdf Datasheet]<br />
* [https://www.ncf.ca/ncf/support/wiki/File:Modem_Info_Pages_-_9970_v1.2.pdf NCF modem installation instruction sheet]<br />
* [http://www.tp-link.com/resources/simulator/W9970V1_Emulator/index.htm 9970 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W9970.html General TP-Link FAQ]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
=== 8816, single ethernet port ADSL ===<br />
[[File:TD-8816-02.jpg|border|120px|left]]<br />
[[File:8816back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* Sold from December 2011<br />
* [http://www.tp-link.com/dk/products/details/?model=TD-8816 8816 home page]<br />
* [http://www.tp-link.com/Resources/document/TD-8816_V7_User_Guide.pdf User Guide]<br />
* [http://www.tp-link.com/Resources/document/TD-8816_V7_Datasheet.zip Datasheet]<br />
* [https://www.ncf.ca/ncf/support/w/images/a/a6/Modem_Info_Pages_-_8816_v1.5.pdf NCF modem installation instruction sheet]<br />
* [http://www.level678.com/emulators/TD-8816/index.html 8816 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-8816.html#Firmware 8816 Firmware]<br />
* [http://www.tp-link.com/en/download/TD-8816.html#FAQs General TP-Link FAQ]<br />
<br />
</div><br />
<br clear=all><br />
<br />
=== 8961ND, four-port ethernet + "N" wireless ADSL===<br />
[[File:TD-W9970 quarter view.jpg|border|120px|left]]<br />
[[File:8961back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from January 2016<br />
* [http://www.tp-link.com/en/products/details/cat-15_TD-W8961N.html 8961 home page]<br />
* [http://www.tp-link.com/res/down/doc/TD-W8961N(UN)_V2_UG.pdf User Guide]<br />
* [http://www.tp-link.com/res/down/doc/TD-W8961N(UN)_V2_QIG.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/res/down/doc/TD-W8961N_UN_2.0.pdf Datasheet]<br />
* [NCF modem installation instruction sheet]<br />
* [http://www.tp-link.com/resources/simulator/TD-8951ND(UN)/rpSys.html 8961 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W8961ND.html 8961 Firmware]<br />
* [http://www.tp-link.com/en/download/TD-W8961ND.html General TP-Link FAQ]<br />
</div><br />
<br clear=all><br />
<br />
=== 8951ND, four-port ethernet + "N" wireless ADSL===<br />
[[File:TP-Link TD-W8951ND.jpg|border|120px|left]]<br />
[[File:8951back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from November 2012 to January 2016<br />
* [http://www.tp-link.com/en/products/details/?model=TD-W8951ND 8951G home page]<br />
* [http://www.tp-link.com/Resources/document/TD-W8951ND_4.0_User_Guide.pdf User Guide]<br />
* [http://www.tp-link.com/Resources/document/7106503703_TD-W8951ND_QIG.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/Resources/document/TD-W8951ND_V4_Datasheet.zip Datasheet]<br />
* [https://www.ncf.ca/ncf/support/w/images/9/91/Modem_Info_Pages_-_8951_v1.2.pdf NCF modem installation instruction sheet]<br />
* [http://www.tp-link.com/resources/simulator/TD-8951ND(UN)/rpSys.html 8951 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W8951ND_V5.html#Firmware 8951 Firmware]<br />
* [http://www.tp-link.com/en/download/TD-W8951ND_V5.html#FAQs General TP-Link FAQ]<br />
</div><br />
<br clear=all><br />
<br />
=== 8950ND, four-port ethernet + "N" wireless ADSL===<br />
[[File:TP-Link TD-W8950ND.jpg|border|120px|left]]<br />
[[File:8950back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from December 2011 until October 2012<br />
* [http://www.tp-link.com/en/products/details/?categoryid=&model=TD-W8950ND 8950G home page]<br />
* [http://www.tp-link.com/resources/software/20106295240815.pdf User Guide]<br />
* [http://www.tp-link.com/Resources/document/7106503516_TD-W8950ND_QIG.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/resources/document/datasheet/TD-W8950ND_ds.zip Datasheet]<br />
* [http://www.tp-link.com/en/download/TD-W8950ND.html#Firmware 8950 Firmware]<br />
* [http://www.tp-link.com/resources/simulator/TD-W8901N_V3_Emulator/index.htm 8950 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W8951ND_V5.html#FAQs General TP-Link FAQ]<br />
</div><br />
<br clear=all><br />
<br />
=== 8901G, four-port ethernet + "G" wireless ADSL===<br />
[[File:TD-W8901G-02.jpg|border|120px|left]]<br />
[[File:8901gback.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from December 2011 until October 2012<br />
* AVOID/REPLACE (known security hole)<br />
* [https://www.ncf.ca/ncf/support/wiki/CERT-announced_vulnerability_of_TP-Link_modem/router Security Breach]<br />
* [http://www.tp-link.com/en/products/details/?model=TD-W8901G 8901G home page]<br />
* [http://www.tp-link.com/resources/software/201161016042811.pdf User Guide]<br />
* [http://www.tp-link.com/resources/software/2010122017422318.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/resources/document/datasheet/TD-W8901G_ds.zip Datasheet]<br />
* [http://www.tp-link.com/resources/simulator/TD-W8901N_V3_Emulator/index.htm 8901-G Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W8901G.html#Firmware 8901-G Firmware]<br />
* [http://www.tp-link.com/en/download/TD-W8901G.html General TP-Link FAQ]<br />
<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
===8960NB, four-port ethernet + "N" Wireless, ADSL===<br />
[[File:8960NB.jpg|border|120px|left]]<br />
[[File:8960NBback.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
<br />
* [http://www.tp-link.com/Resources/document/TD-W8960NB_CE_DOC.pdf Modem Manual]<br />
* [http://www.tp-link.com/resources/document/datasheet/TD-W8960NB_ds.zip Datasheet]<br />
* [http://www.tp-link.com/en/download/TD-W8960NB.html#FAQs General TP-Link FAQ]<br />
* [http://vanilla.co.za/setup_adsl_tplink_w8960n.php Third Party Config]<br />
<br />
<br />
</div><br />
<br />
<br clear=all><br />
<br />
===8616, one-port modem only, NO PPPoe log-in capability===<br />
[[File:TD-8616.jpg|border|120px|left]]<br />
[[File:8616back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
Very rarely encountered.<br />
Strictly a modem, does not have the capability to dynamically assign an IP address to any hosts. User must assign one manually. The modem manual details the process well in Section 3.1. NOTE: This does not supply the user with a Static IP address.<br />
<br />
Note that configuring this device on a computer with more than one Ethernet interface requires that you temporarily disable one of them, due to the 8616's lack of DHCP services. So, issue a terminal command of "ifconfig eth0 down" before configuring the modem. The modem only requires a VPI and VCI. It is not necessary to specify PVC2.<br />
* [http://www.tp-link.com/Resources/document/TD-8616_V7_User_Guide.pdf Modem Manual]<br />
* [http://www.dslreports.com/forum/r26026121-TekSavvy-Dry-Loop-DSL-TP-Link-TD-8616 PPPoe Configuration (third party)]<br />
* [http://www.tp-link.com/lb/download/TD-8616.html#Firmware 8816 Firmware]<br />
* [http://www.tp-link.com/lb/download/TD-8616.html General TP-Link FAQ]<br />
<br />
<br />
</div><br />
<br />
<br clear=all><br />
<br />
==SmartRG Modem==<br />
=== SR505N, four-port ethernet + "N" wireless VDSL===<br />
[[File:Sr505N-front.jpg|border|120px|left]]<br />
[[File:sr505n back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from September 2014 to January 2016<br />
* [http://smartrg.com/products/products/sr505n/ Home Page]<br />
* [http://marketing.smartrg.com/acton/attachment/8460/f-0001/1/-/-/-/-/SR505n%20Datasheet.pdf Data Sheet]<br />
* [http://www.ncf.ca/ncf/dsl/modem/SmartRG_3xx-5xx_Gateway_User_Manual.pdf Modem Manual]<br />
* [https://www.ncf.ca/ncf/support/w/images/f/f8/Modem_Info_Pages_-_SmartRG_505n_v1.0.pdf NCF modem instruction sheet]<br />
* [[Modem Configuration (DSL) SmartRG SR505N]]<br />
* [http://www.level678.com/emulators/SR505n/index.html SR505N Emulator]<br />
* [https://help.teksavvy.com/hc/en-us/articles/200673910-SmartRG-505N-Firmware-Upgrade SR505N Firmware (third party)]<br />
* [https://help.teksavvy.com/hc/en-us/articles/200502995-SmartRG-505N-Modem-Setup-VDSL-Bridged- Bridge Mode Instructions (third party)]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
==Sagemcom Modem==<br />
=== 2864, four-port ethernet + "N" wireless VDSL===<br />
[[File:Sagemcom 2864 external view.JPG|border|120px|left]]<br />
[[File:2864back.JPG|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from November 2013 to August 2014<br />
* There do not seem to be any manuals available from the manufacturer for this modem<br />
* [[Modem Configuration (DSL) Sagemcom 2864]]<br />
* [http://www.ncf.ca/ncf/dsl/modem/Sagemcom-2864_ds.pdf Sagemcom 2864 set-up PDF]<br />
<br />
</div><br />
<br clear=all><br />
<br />
== Thomson Gateways == <br />
NCF sold Thomson modems prior to December 2011. Before 2010, Thomson Gateway (TG) DSL modems ('gateways') were called 'SpeedTouch' (ST).<br />
=== TG585 DSL modem version 8, four-port ethernet + wireless "G" ADSL===<br />
[[File:TG585v7 45 LR.jpg|border|120px|left]]<br />
[[File:thomson585back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from summer of 2011 until December 2011<br />
* [http://www.technicolorbroadbandpartner.com/getfile.php?id=7081 Setup and User Guide]<br />
* [http://www.technicolorbroadbandpartner.com/getfile.php?id=7082 Guide d'installation et de l'utilisateur]<br />
* [http://www.technicolorbroadbandpartner.com/getfile.php?id=6623 Datasheet]<br />
* [http://www.level678.com/emulators/585v8/ ST585 v8 Emulator]<br />
* [https://support.zen.co.uk/kb/Knowledgebase/Thomson-Speedtouch-Firmware-and-Drivers TG585 v8 Firmware]<br />
* [https://www.plus.net/help/archive/broadband/thomson-585-faqs-and-troubleshooting/ TG585 FAQ]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
=== TG585 DSL modem version 7, four-port ethernet + wireless "G" ADSL ===<br />
[[File:TG585v7 45 LR.jpg|border|120px|left]]<br />
[[File:thomson585back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from late 2009 until spring 2011<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/TG585-v7_SetupUserGuide_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/TG585-v7_SetupUserGuide_fr.pdf Guide d'installation et de l'utilisateur]<br />
* [http://www.ncf.ca/ncf/dsl/modem/Datasheet_585v7.pdf Datasheet]<br />
* [https://support.zen.co.uk/kb/Knowledgebase/Thomson-Speedtouch-Firmware-and-Drivers TG585 v7 Firmware]<br />
</div><br />
<br clear=all><br />
<br />
=== ST585 DSL modem version 6, four-port ethernet + wireless "G" ADSL ===<br />
[[File:ST585v6_45.jpg|border|120px|left]]<br />
[[File:st585back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold until approx late 2009<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST585-v6_SetupUserGuide_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST585-v6_SetupUserGuide_fr.pdf Guide d'installation et de l'utilisateur]<br />
* [https://support.zen.co.uk/kb/Knowledgebase/Thomson-Speedtouch-Firmware-and-Drivers ST585 Firmware]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
===ST516 modem version 6, single ethernet port ADSL===<br />
[[File:ST516v6_45.jpg|border|120px|left]]<br />
[[File:st516 back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold until December 2011<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST516v6_InstallSetup_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST516v6_InstallSetup_fr.pdf Guide d'installation et de l'utilisateur]<br />
* [http://www.ncf.ca/ncf/dsl/modem/Datasheet_516v6.pdf Datasheet]<br />
* [http://www.level678.com/emulators/ST516v6/cgi/wizard/s1.htm ST516 Emulator]<br />
* [http://www.level678.com/emulators/ST516v6/cgi/wizard/s1.htm ST516 Firmware]<br />
<br />
</div><br />
<br clear=all><br />
<br />
==Bell Modems (not sold by NCF)==<br />
===Bell 2Wire 2701HG-G, four ethernet ports, wireless "G", ADSL===<br />
[[File:2wirefront.jpg|border|120px|left]]<br />
[[File:2wireback.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://www.2wire.com/pages/pdfs/2701_installation_guide.pdf Setup and User Guide]<br />
* [http://support.bell.ca/_web/internet/guides/2010_2701_UserGuide_2wire_EN.pdf Home-Networking Guide]<br />
* [http://support.bell.ca/Internet/Products/2Wire-2701-modem.Tutorials Bell Tutorials]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
===Speedstream 5200, four ethernet ports, ADSL===<br />
[[File:speedstream5200front.jpg|border|120px|left]]<br />
[[File:speedstream5200back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://www2.windstream.net/downloads/links/SpeedStream211.pdf Setup and User Guide]<br />
* [http://support.bell.ca/Internet/Products/2Wire-2701-modem.Tutorials Bell Tutorials]<br />
<br />
</div><br />
<br clear=all><br />
<br />
===Bell Home Hub 1000, four ethernet ports, wireless "N" ADSL+VDSL===<br />
[[File:homehub1000.jpg|border|120px|left]]<br />
[[File:homehub1000back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://support.bell.ca/Billing-and-Accounts/Knowledge_centre?kc-category=MODEMS_CONNECTIONS_AND_HOME_NETWORKS&ArticleType=ALL&Product=Home-Hub-1000-modem General Troubleshooting]<br />
* [http://support.bell.ca/Internet/Products/Home-Hub-1000-modem.Tutorials Bell Tutorials]<br />
* [http://support.bell.ca/Internet/Connection-help/Accessing_Bell_Home_Hub Device Access]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
===Bell Home Hub 2000, four ethernet ports, wireless "AC" ADSL+VDSL===<br />
[[File:homehub2000front.jpg|border|120px|left]]<br />
[[File:homehub2000back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://support.bell.ca/Billing-and-Accounts/Knowledge_centre?kc-category=MODEMS_CONNECTIONS_AND_HOME_NETWORKS&ArticleType=ALL#articleList General Troubleshooting]<br />
* [http://support.bell.ca/Internet/Products/Home-Hub-2000-modem.Tutorials Bell Tutorials]<br />
* [http://support.bell.ca/Internet/Connection-help/Accessing_Bell_Home_Hub Device Access]<br />
<br />
</div><br />
<br clear=all><br />
<br />
==See also==<br />
*[[Dynamic DNS]]<br />
*[[Firmware]]<br />
*[[Modem Configuration (DSL)]]<br />
*[[Port forwarding]]<br />
*[[SpeedTouch 516 and 585 on ADSL2+]]<br />
[[Category: DSL]]</div>Fx447https://help.ncf.ca/index.php?title=File:8960NBback.jpg&diff=3276File:8960NBback.jpg2016-08-23T18:36:40Z<p>Fx447: </p>
<hr />
<div></div>Fx447https://help.ncf.ca/index.php?title=File:8960NB.jpg&diff=3275File:8960NB.jpg2016-08-23T18:36:28Z<p>Fx447: </p>
<hr />
<div></div>Fx447https://help.ncf.ca/index.php?title=Modem_Manuals&diff=3274Modem Manuals2016-08-23T18:36:11Z<p>Fx447: /* TP-Link Modems */</p>
<hr />
<div>The manual for your NCF-supplied DSL modem can be found at the links below.<br />
<br />
For instructions on how to configure these modems, see [[Modem Configuration (DSL)]]<br />
<br />
==TP-Link Modems==<br />
=== 9970, four-port ethernet + "N" wireless ADSL/VDSL===<br />
[[File:TD-W9970 quarter view.jpg|border|120px|left]]<br />
[[File:9970back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from January 2016<br />
* [http://www.tp-link.com/en/products/details/cat-15_TD-W9970.html 9970 home page]<br />
* [http://www.ncf.ca/ncf/dsl/modem/TD-W9970_V1_UG.pdf User Guide]<br />
* [http://www.tp-link.com/res/down/doc/TD-W9970_V1_QIG.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/res/down/doc/TD-W9970_V1_Datasheet.pdf Datasheet]<br />
* [https://www.ncf.ca/ncf/support/wiki/File:Modem_Info_Pages_-_9970_v1.2.pdf NCF modem installation instruction sheet]<br />
* [http://www.tp-link.com/resources/simulator/W9970V1_Emulator/index.htm 9970 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W9970.html General TP-Link FAQ]<br />
<br />
<br />
</div><br />
<br clear=all><br />
<br />
=== 8816, single ethernet port ADSL ===<br />
[[File:TD-8816-02.jpg|border|120px|left]]<br />
[[File:8816back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* Sold from December 2011<br />
* [http://www.tp-link.com/dk/products/details/?model=TD-8816 8816 home page]<br />
* [http://www.tp-link.com/Resources/document/TD-8816_V7_User_Guide.pdf User Guide]<br />
* [http://www.tp-link.com/Resources/document/TD-8816_V7_Datasheet.zip Datasheet]<br />
* [https://www.ncf.ca/ncf/support/w/images/a/a6/Modem_Info_Pages_-_8816_v1.5.pdf NCF modem installation instruction sheet]<br />
* [http://www.level678.com/emulators/TD-8816/index.html 8816 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-8816.html#Firmware 8816 Firmware]<br />
* [http://www.tp-link.com/en/download/TD-8816.html#FAQs General TP-Link FAQ]<br />
<br />
</div><br />
<br clear=all><br />
<br />
=== 8961ND, four-port ethernet + "N" wireless ADSL===<br />
[[File:TD-W9970 quarter view.jpg|border|120px|left]]<br />
[[File:8961back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from January 2016<br />
* [http://www.tp-link.com/en/products/details/cat-15_TD-W8961N.html 8961 home page]<br />
* [http://www.tp-link.com/res/down/doc/TD-W8961N(UN)_V2_UG.pdf User Guide]<br />
* [http://www.tp-link.com/res/down/doc/TD-W8961N(UN)_V2_QIG.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/res/down/doc/TD-W8961N_UN_2.0.pdf Datasheet]<br />
* [NCF modem installation instruction sheet]<br />
* [http://www.tp-link.com/resources/simulator/TD-8951ND(UN)/rpSys.html 8961 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W8961ND.html 8961 Firmware]<br />
* [http://www.tp-link.com/en/download/TD-W8961ND.html General TP-Link FAQ]<br />
</div><br />
<br clear=all><br />
<br />
=== 8951ND, four-port ethernet + "N" wireless ADSL===<br />
[[File:TP-Link TD-W8951ND.jpg|border|120px|left]]<br />
[[File:8951back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from November 2012 to January 2016<br />
* [http://www.tp-link.com/en/products/details/?model=TD-W8951ND 8951G home page]<br />
* [http://www.tp-link.com/Resources/document/TD-W8951ND_4.0_User_Guide.pdf User Guide]<br />
* [http://www.tp-link.com/Resources/document/7106503703_TD-W8951ND_QIG.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/Resources/document/TD-W8951ND_V4_Datasheet.zip Datasheet]<br />
* [https://www.ncf.ca/ncf/support/w/images/9/91/Modem_Info_Pages_-_8951_v1.2.pdf NCF modem installation instruction sheet]<br />
* [http://www.tp-link.com/resources/simulator/TD-8951ND(UN)/rpSys.html 8951 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W8951ND_V5.html#Firmware 8951 Firmware]<br />
* [http://www.tp-link.com/en/download/TD-W8951ND_V5.html#FAQs General TP-Link FAQ]<br />
</div><br />
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<br />
=== 8950ND, four-port ethernet + "N" wireless ADSL===<br />
[[File:TP-Link TD-W8950ND.jpg|border|120px|left]]<br />
[[File:8950back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from December 2011 until October 2012<br />
* [http://www.tp-link.com/en/products/details/?categoryid=&model=TD-W8950ND 8950G home page]<br />
* [http://www.tp-link.com/resources/software/20106295240815.pdf User Guide]<br />
* [http://www.tp-link.com/Resources/document/7106503516_TD-W8950ND_QIG.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/resources/document/datasheet/TD-W8950ND_ds.zip Datasheet]<br />
* [http://www.tp-link.com/en/download/TD-W8950ND.html#Firmware 8950 Firmware]<br />
* [http://www.tp-link.com/resources/simulator/TD-W8901N_V3_Emulator/index.htm 8950 Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W8951ND_V5.html#FAQs General TP-Link FAQ]<br />
</div><br />
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<br />
=== 8901G, four-port ethernet + "G" wireless ADSL===<br />
[[File:TD-W8901G-02.jpg|border|120px|left]]<br />
[[File:8901gback.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from December 2011 until October 2012<br />
* AVOID/REPLACE (known security hole)<br />
* [https://www.ncf.ca/ncf/support/wiki/CERT-announced_vulnerability_of_TP-Link_modem/router Security Breach]<br />
* [http://www.tp-link.com/en/products/details/?model=TD-W8901G 8901G home page]<br />
* [http://www.tp-link.com/resources/software/201161016042811.pdf User Guide]<br />
* [http://www.tp-link.com/resources/software/2010122017422318.pdf Quick Installation Guide]<br />
* [http://www.tp-link.com/resources/document/datasheet/TD-W8901G_ds.zip Datasheet]<br />
* [http://www.tp-link.com/resources/simulator/TD-W8901N_V3_Emulator/index.htm 8901-G Emulator]<br />
* [http://www.tp-link.com/en/download/TD-W8901G.html#Firmware 8901-G Firmware]<br />
* [http://www.tp-link.com/en/download/TD-W8901G.html General TP-Link FAQ]<br />
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<br />
===8960NB, four-port ethernet + "N" Wireless, ADSL===<br />
[[File:8960NB.jpg|border|120px|left]]<br />
[[File:8960NBback.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
<br />
* [http://www.tp-link.com/Resources/document/TD-8616_V7_User_Guide.pdf Modem Manual]<br />
* [http://www.dslreports.com/forum/r26026121-TekSavvy-Dry-Loop-DSL-TP-Link-TD-8616 PPPoe Configuration (third party)]<br />
* [http://www.tp-link.com/lb/download/TD-8616.html#Firmware 8816 Firmware]<br />
* [http://www.tp-link.com/lb/download/TD-8616.html General TP-Link FAQ]<br />
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</div><br />
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<br />
===8616, one-port modem only, NO PPPoe log-in capability===<br />
[[File:TD-8616.jpg|border|120px|left]]<br />
[[File:8616back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
Very rarely encountered.<br />
Strictly a modem, does not have the capability to dynamically assign an IP address to any hosts. User must assign one manually. The modem manual details the process well in Section 3.1. NOTE: This does not supply the user with a Static IP address.<br />
<br />
Note that configuring this device on a computer with more than one Ethernet interface requires that you temporarily disable one of them, due to the 8616's lack of DHCP services. So, issue a terminal command of "ifconfig eth0 down" before configuring the modem. The modem only requires a VPI and VCI. It is not necessary to specify PVC2.<br />
* [http://www.tp-link.com/Resources/document/TD-8616_V7_User_Guide.pdf Modem Manual]<br />
* [http://www.dslreports.com/forum/r26026121-TekSavvy-Dry-Loop-DSL-TP-Link-TD-8616 PPPoe Configuration (third party)]<br />
* [http://www.tp-link.com/lb/download/TD-8616.html#Firmware 8816 Firmware]<br />
* [http://www.tp-link.com/lb/download/TD-8616.html General TP-Link FAQ]<br />
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<br />
==SmartRG Modem==<br />
=== SR505N, four-port ethernet + "N" wireless VDSL===<br />
[[File:Sr505N-front.jpg|border|120px|left]]<br />
[[File:sr505n back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from September 2014 to January 2016<br />
* [http://smartrg.com/products/products/sr505n/ Home Page]<br />
* [http://marketing.smartrg.com/acton/attachment/8460/f-0001/1/-/-/-/-/SR505n%20Datasheet.pdf Data Sheet]<br />
* [http://www.ncf.ca/ncf/dsl/modem/SmartRG_3xx-5xx_Gateway_User_Manual.pdf Modem Manual]<br />
* [https://www.ncf.ca/ncf/support/w/images/f/f8/Modem_Info_Pages_-_SmartRG_505n_v1.0.pdf NCF modem instruction sheet]<br />
* [[Modem Configuration (DSL) SmartRG SR505N]]<br />
* [http://www.level678.com/emulators/SR505n/index.html SR505N Emulator]<br />
* [https://help.teksavvy.com/hc/en-us/articles/200673910-SmartRG-505N-Firmware-Upgrade SR505N Firmware (third party)]<br />
* [https://help.teksavvy.com/hc/en-us/articles/200502995-SmartRG-505N-Modem-Setup-VDSL-Bridged- Bridge Mode Instructions (third party)]<br />
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<br />
==Sagemcom Modem==<br />
=== 2864, four-port ethernet + "N" wireless VDSL===<br />
[[File:Sagemcom 2864 external view.JPG|border|120px|left]]<br />
[[File:2864back.JPG|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from November 2013 to August 2014<br />
* There do not seem to be any manuals available from the manufacturer for this modem<br />
* [[Modem Configuration (DSL) Sagemcom 2864]]<br />
* [http://www.ncf.ca/ncf/dsl/modem/Sagemcom-2864_ds.pdf Sagemcom 2864 set-up PDF]<br />
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<br />
== Thomson Gateways == <br />
NCF sold Thomson modems prior to December 2011. Before 2010, Thomson Gateway (TG) DSL modems ('gateways') were called 'SpeedTouch' (ST).<br />
=== TG585 DSL modem version 8, four-port ethernet + wireless "G" ADSL===<br />
[[File:TG585v7 45 LR.jpg|border|120px|left]]<br />
[[File:thomson585back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from summer of 2011 until December 2011<br />
* [http://www.technicolorbroadbandpartner.com/getfile.php?id=7081 Setup and User Guide]<br />
* [http://www.technicolorbroadbandpartner.com/getfile.php?id=7082 Guide d'installation et de l'utilisateur]<br />
* [http://www.technicolorbroadbandpartner.com/getfile.php?id=6623 Datasheet]<br />
* [http://www.level678.com/emulators/585v8/ ST585 v8 Emulator]<br />
* [https://support.zen.co.uk/kb/Knowledgebase/Thomson-Speedtouch-Firmware-and-Drivers TG585 v8 Firmware]<br />
* [https://www.plus.net/help/archive/broadband/thomson-585-faqs-and-troubleshooting/ TG585 FAQ]<br />
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<br />
=== TG585 DSL modem version 7, four-port ethernet + wireless "G" ADSL ===<br />
[[File:TG585v7 45 LR.jpg|border|120px|left]]<br />
[[File:thomson585back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold from late 2009 until spring 2011<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/TG585-v7_SetupUserGuide_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/TG585-v7_SetupUserGuide_fr.pdf Guide d'installation et de l'utilisateur]<br />
* [http://www.ncf.ca/ncf/dsl/modem/Datasheet_585v7.pdf Datasheet]<br />
* [https://support.zen.co.uk/kb/Knowledgebase/Thomson-Speedtouch-Firmware-and-Drivers TG585 v7 Firmware]<br />
</div><br />
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<br />
=== ST585 DSL modem version 6, four-port ethernet + wireless "G" ADSL ===<br />
[[File:ST585v6_45.jpg|border|120px|left]]<br />
[[File:st585back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold until approx late 2009<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST585-v6_SetupUserGuide_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST585-v6_SetupUserGuide_fr.pdf Guide d'installation et de l'utilisateur]<br />
* [https://support.zen.co.uk/kb/Knowledgebase/Thomson-Speedtouch-Firmware-and-Drivers ST585 Firmware]<br />
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<br />
===ST516 modem version 6, single ethernet port ADSL===<br />
[[File:ST516v6_45.jpg|border|120px|left]]<br />
[[File:st516 back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* sold until December 2011<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST516v6_InstallSetup_en.pdf Setup and User Guide]<br />
* [http://www.ncf.ca/ncf/home/modems/manuals/ST516v6_InstallSetup_fr.pdf Guide d'installation et de l'utilisateur]<br />
* [http://www.ncf.ca/ncf/dsl/modem/Datasheet_516v6.pdf Datasheet]<br />
* [http://www.level678.com/emulators/ST516v6/cgi/wizard/s1.htm ST516 Emulator]<br />
* [http://www.level678.com/emulators/ST516v6/cgi/wizard/s1.htm ST516 Firmware]<br />
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</div><br />
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<br />
==Bell Modems (not sold by NCF)==<br />
===Bell 2Wire 2701HG-G, four ethernet ports, wireless "G", ADSL===<br />
[[File:2wirefront.jpg|border|120px|left]]<br />
[[File:2wireback.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://www.2wire.com/pages/pdfs/2701_installation_guide.pdf Setup and User Guide]<br />
* [http://support.bell.ca/_web/internet/guides/2010_2701_UserGuide_2wire_EN.pdf Home-Networking Guide]<br />
* [http://support.bell.ca/Internet/Products/2Wire-2701-modem.Tutorials Bell Tutorials]<br />
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<br />
===Speedstream 5200, four ethernet ports, ADSL===<br />
[[File:speedstream5200front.jpg|border|120px|left]]<br />
[[File:speedstream5200back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://www2.windstream.net/downloads/links/SpeedStream211.pdf Setup and User Guide]<br />
* [http://support.bell.ca/Internet/Products/2Wire-2701-modem.Tutorials Bell Tutorials]<br />
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</div><br />
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<br />
===Bell Home Hub 1000, four ethernet ports, wireless "N" ADSL+VDSL===<br />
[[File:homehub1000.jpg|border|120px|left]]<br />
[[File:homehub1000back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://support.bell.ca/Billing-and-Accounts/Knowledge_centre?kc-category=MODEMS_CONNECTIONS_AND_HOME_NETWORKS&ArticleType=ALL&Product=Home-Hub-1000-modem General Troubleshooting]<br />
* [http://support.bell.ca/Internet/Products/Home-Hub-1000-modem.Tutorials Bell Tutorials]<br />
* [http://support.bell.ca/Internet/Connection-help/Accessing_Bell_Home_Hub Device Access]<br />
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</div><br />
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<br />
===Bell Home Hub 2000, four ethernet ports, wireless "AC" ADSL+VDSL===<br />
[[File:homehub2000front.jpg|border|120px|left]]<br />
[[File:homehub2000back.jpg|border|120px|left]]<br />
<div style="overflow: hidden"><br />
* [http://support.bell.ca/Billing-and-Accounts/Knowledge_centre?kc-category=MODEMS_CONNECTIONS_AND_HOME_NETWORKS&ArticleType=ALL#articleList General Troubleshooting]<br />
* [http://support.bell.ca/Internet/Products/Home-Hub-2000-modem.Tutorials Bell Tutorials]<br />
* [http://support.bell.ca/Internet/Connection-help/Accessing_Bell_Home_Hub Device Access]<br />
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</div><br />
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<br />
==See also==<br />
*[[Dynamic DNS]]<br />
*[[Firmware]]<br />
*[[Modem Configuration (DSL)]]<br />
*[[Port forwarding]]<br />
*[[SpeedTouch 516 and 585 on ADSL2+]]<br />
[[Category: DSL]]</div>Fx447