Support - Recent changes [en]

DG4244 Bridge Configuration

Gc884 — Tue, 18 Aug 2026 21:55:51 GMT

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	# Open a browser and go to <nowiki>http://192.168.0.1</nowiki>.		# Open a browser and go to <nowiki>http://192.168.0.1</nowiki>.
	# Log in with your admin credentials. If you haven't changed them, the default username is admin and the default password is the alphanumeric code printed on the label on the back/bottom of the modem.		# Log in with your admin credentials. If you haven't changed them, the default username is admin and the default password is the alphanumeric code printed on the label on the back/bottom of the modem.
	# In the left-hand menu, click Gateway, then select At a Glance.		# In the left-hand menu, click '''Gateway''<nowiki/>', then select '<nowiki/>''At a Glance''<nowiki/>'.
	# Locate the Bridge Mode control and click Enable.		# Locate the Bridge Mode control and click '''Enable''<nowiki/>'.
	# Confirm the action if prompted. The modem will show a progress bar, apply the change, and reboot automatically. This can take 2–3 minutes.		# Confirm the action if prompted. The modem will show a progress bar, apply the change, and reboot automatically. This can take 2–3 minutes.

	'''To revert''': Reboot the modem and repeat these steps and select Disable on the Bridge Mode control, or perform a factory reset by holding the reset button on the back for about 20 seconds. Note that a factory reset also erases any other custom settings applied before		'''To revert''': Reboot the modem and repeat these steps and select '<nowiki/>''Disable''' on the Bridge Mode control, or perform a factory reset by holding the reset button on the back for about 20 seconds. Note that a factory reset also erases any other custom settings applied before.

			[[File:Sercomm_Bridge.png]]

File:Sercomm Bridge.png

Gc884 — Tue, 18 Aug 2026 21:48:03 GMT

Gc884 uploaded File:Sercomm Bridge.png

New page

DG4244 Bridge Configuration

Gc884 — Tue, 18 Aug 2026 21:45:15 GMT

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	'''Before you start''': By default, the Sercomm DG4244 operates in '''routed mode'''. Bridge mode disables the modem's built-in router functions (DHCP, Wi-Fi, firewall, port forwarding), so you'll need a separate router connected to it to handle these functions.		'''Before you start''':
			By default, the Sercomm DG4244 operates in '''routed mode'''. Bridge mode disables the modem's built-in router functions (DHCP, Wi-Fi, firewall, port forwarding), so you'll need a separate router connected to it to handle these functions.

			Follow these steps to switch your modem to '''bridge mode''':

			# Open a browser and go to <nowiki>http://192.168.0.1</nowiki>.
			# Log in with your admin credentials. If you haven't changed them, the default username is admin and the default password is the alphanumeric code printed on the label on the back/bottom of the modem.
			# In the left-hand menu, click Gateway, then select At a Glance.
			# Locate the Bridge Mode control and click Enable.
			# Confirm the action if prompted. The modem will show a progress bar, apply the change, and reboot automatically. This can take 2–3 minutes.

			'''To revert''': Reboot the modem and repeat these steps and select Disable on the Bridge Mode control, or perform a factory reset by holding the reset button on the back for about 20 seconds. Note that a factory reset also erases any other custom settings applied before

DG4244 Bridge Configuration

Gc884 — Tue, 18 Aug 2026 21:23:07 GMT

Created page with "'''Before you start''': By default, the Sercomm DG4244 operates in '''routed mode'''. Bridge mode disables the modem's built-in router functions (DHCP, Wi-Fi, firewall, port f..."

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'''Before you start''': By default, the Sercomm DG4244 operates in '''routed mode'''. Bridge mode disables the modem's built-in router functions (DHCP, Wi-Fi, firewall, port forwarding), so you'll need a separate router connected to it to handle these functions.

Sercomm DG4244

Gc884 — Tue, 18 Aug 2026 21:22:17 GMT

Blanked the page

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	'''Before you start''': By default, the Sercomm DG4244 operates in '''routed mode'''. Bridge mode disables the modem's built-in router functions (DHCP, Wi-Fi, firewall, port forwarding), so you'll need a separate router connected to it to handle these functions.

Template:Sercomm DG4244

Gc884 — Tue, 18 Aug 2026 21:22:02 GMT

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	* [[Sercomm DG4244\|Home]]		* [[Sercomm DG4244\|Home]]
	* Router Configuration		* Router Configuration
	* [[~~Sercomm~~ DG4244\|Bridge Configuration]]		* [[DG4244 Bridge Configuration]]
	* Changing Wi-Fi Channels		* Changing Wi-Fi Channels
	* Port Forwarding		* Port Forwarding

Sercomm DG4244

Gc884 — Tue, 18 Aug 2026 21:19:38 GMT

Created page with " '''Before you start''': By default, the Sercomm DG4244 operates in '''routed mode'''. Bridge mode disables the modem's built-in router functions (DHCP, Wi-Fi, firewall, port..."

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Template:Sercomm DG4244

Gc884 — Tue, 18 Aug 2026 21:18:08 GMT

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	* [[Sercomm DG4244\|Home]]		* [[Sercomm DG4244\|Home]]
	* Router Configuration		* Router Configuration
	* Bridge Configuration		* [[Sercomm DG4244\|Bridge Configuration]]
	* Changing Wi-Fi Channels		* Changing Wi-Fi Channels
	* Port Forwarding		* Port Forwarding

Template:Dial-up Links

Gd887 — Tue, 18 Aug 2026 18:55:06 GMT

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	*[[Tips for Dial-up]]		*[[Tips for Dial-up]]
	*[[Alternatives to DSL]]		*[[Alternatives to DSL]]
	*[https://iihelp.iinet.net.au/Dialup_setup_for_Windows_10 Dial-up Connection Instructions for Windows 10]
	*[[USB dialup modem problems in Windows 10]]		*[[USB dialup modem problems in Windows 10]]
	*[[Dial-up Connection Instructions for Windows 7]]		*[[Dial-up Connection Instructions for Windows 7]]

Category:Modems

Ge580 — Tue, 18 Aug 2026 18:23:11 GMT

Edited Bell Home Hub Modem links

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	\|sold until the fall of 2011		\|sold until the fall of 2011
	\|-		\|-
	\|[[~~Modem Manuals#~~Bell Home Hub 1000~~, four ethernet ports, wireless "N" ADSL+VDSL~~\|Bell Home Hub 1000]]		\|[[Bell Home Hub 1000 Configuration\|Bell Home Hub 1000]]
	(or Sagemcom FAST4350)		(or Sagemcom FAST4350)
	\|[[Bell Home Hub 1000 Configuration\|Link]]		\|[[Bell Home Hub 1000 Configuration\|Link]]
	\|VDSL		\|VDSL
	\| 6/0.8 to 50/10		\| 6/0.8 to 50/10
	\|Wi-Fi 4 (802.11n)		\|Wi-Fi 4 (802.11n)
	\|4 Fast ports		\|4 Fast ports
	\|NA		\|NA
	\|-		\|-
	\|[[~~Modem Manuals#~~Bell Home Hub 2000~~, four ethernet ports, wireless "AC" ADSL+VDSL~~\|Bell Home Hub 2000]]		\|[[Bell Home Hub 2000 Configuration\|Bell Home Hub 2000]]
	(or Sagemcom FAST5250)		(or Sagemcom FAST5250)
	\|[[Bell Home Hub 2000 Configuration\|Link]]		\|[[Bell Home Hub 2000 Configuration\|Link]]
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	\|6/0.8 to 50/10		\|6/0.8 to 50/10
	\|Wi-Fi 5 (802.11ac)		\|Wi-Fi 5 (802.11ac)
	\|4 Fast ports		\|4 Fast ports
	\|NA		\|NA
	\|-		\|-
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	{\| class="wikitable"		{\| class="wikitable"
	\|+Cable Modems		\|+Cable Modems
	!Modem		!Modem
	!Configuration		!Configuration
	!DOCSIS Version<sup>1</sup>		!DOCSIS Version<sup>1</sup>
	!Speeds Supported<sup>2</sup>(in Mbps)		!Speeds Supported<sup>2</sup>(in Mbps)
	!Wi-Fi<sup>3</sup>		!Wi-Fi<sup>3</sup>
	!Ethernet Ports		!Ethernet Ports
	!Sales History at NCF<sup>4</sup>		!Sales History at NCF<sup>4</sup>
	\|-		\|-
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	\|		\|
	4 Gigabit ports		4 Gigabit ports
	\|sold from July 2021 to present		\|sold from July 2021 to present
	\|-		\|-
	\|[[Hitron CODA-45]]		\|[[Hitron CODA-45]]
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	\|3.1		\|3.1
	\|5/1 to 1024/30		\|5/1 to 1024/30
	\|N/A		\| N/A
	\|2 Gigabit ports		\|2 Gigabit ports
	\|sold from August 2021 to present		\|sold from August 2021 to present
	\|-		\|-
	\|[[Technicolor TC4400]]		\|[[Technicolor TC4400]]
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	\|3.1		\|3.1
	\|5/1 to 1024/30		\|5/1 to 1024/30
	\| N/A		\|N/A
	\|2 Gigabit ports		\|2 Gigabit ports
	\| sold from April 2021 to August 2021		\|sold from April 2021 to August 2021
	\|-		\|-
	\|[[SmartRG SR808ac]]		\|[[SmartRG SR808ac]]
	\|N/A		\|N/A
	\|3.0		\|3.0
	\| 5/1 to 300/20		\|5/1 to 300/20
	\|Wi-Fi 5 (802.11ac)		\|Wi-Fi 5 (802.11ac)
	\|4 Gigabit ports		\| 4 Gigabit ports
	\|sold from April 2021 to May 2021		\|sold from April 2021 to May 2021
	\|-		\|-

	\| colspan="7" \| <sup>1</sup> DOCSIS 3.1 modems are required for new sign-ups on the Rogers network in Ontario as of June 1, 2021.		\| colspan="7" \|<sup>1</sup> DOCSIS 3.1 modems are required for new sign-ups on the Rogers network in Ontario as of June 1, 2021.

	<sup>2</sup> Subject to geographic and supplier network availability. Plan pricing available at: [[Pricing]]		<sup>2</sup> Subject to geographic and supplier network availability. Plan pricing available at: [[Pricing]]

Computer Help

Ge580 — Tue, 18 Aug 2026 16:27:03 GMT

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	\|[http://www.bestbuy.ca/en-CA/category/computer-networking-setup/37456.aspx All services]		\|[http://www.bestbuy.ca/en-CA/category/computer-networking-setup/37456.aspx All services]
	\|1-800-433-5778		\|1-800-433-5778
	[https://www-ssl.bestbuy.ca/en-CA/stores/store-locator.aspx?path=ea28f6c34753eb533eec8934664edb41en99 Locations]: Coventry Rd, Carlingwood, Merivale, Orleans, & Kanata.[https://www-ssl.bestbuy.ca/en-CA/secure/contact-us.aspx?path=6f0efb11924efa3b38c5b7f41d16664een99 Contact]		[https://www-ssl.bestbuy.ca/en-CA/stores/store-locator.aspx?path=ea28f6c34753eb533eec8934664edb41en99 Locations]: Coventry Rd, Carlingwood, Merivale, Orleans, & Kanata.

			[https://www-ssl.bestbuy.ca/en-CA/secure/contact-us.aspx?path=6f0efb11924efa3b38c5b7f41d16664een99 Contact]
	\|-		\|-
	! style="background:#efefef;" scope="row" \| [https://www.canadacomputers.com/services.php?language=en Canada Computers Service Centre]		! style="background:#efefef;" scope="row" \| [https://www.canadacomputers.com/services.php?language=en Canada Computers Service Centre]
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	Orleans: 613-837-0800		Orleans: 613-837-0800

	[mailto:onsiteservicet@canadacomputers.com Email ~~Contact~~]		[mailto:onsiteservicet@canadacomputers.com Email]


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	West Ottawa: 613-592-5059		West Ottawa: 613-592-5059

	[mailto:Service@Tech2Go.ca Email]		[mailto:Service@Tech2Go.ca Email]

	[http://www.tech2go.ca/rate.html Contact]		[http://www.tech2go.ca/rate.html Contact]
	\|-		\|-
	! style="background:#efefef;" scope="row" \| ~~[http://ottawacomputerservices.ca/~~ Ottawa Computer Services]		! style="background:#efefef;" scope="row" \| Ottawa Computer Services
	\|Online support		\|Online support
	Home Visit support: Repairs, configuration, data recovery, installations		Home Visit support: Repairs, configuration, data recovery, installations

	In-store support		In-store support
	\|		\|No longer in service
			Old Website: http://ottawacomputerservices.ca/
	\|613-294-5374		\|613-294-5374
	2610 Draper Ave., Unit 63		2610 Draper Ave., Unit 63

Community Access Fund (CAF)

Ge580 — Tue, 18 Aug 2026 15:31:47 GMT

← Older revision		Revision as of 15:31, 18 August 2026
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	===Some CAF-OCH Details===		===Some CAF-OCH Details===
	# Applicants for the special offer '''must be existing OCH tenants'''. Their DSL install address must validate against the OCH housing list.		# Applicants for the special offer '''must be existing OCH tenants'''. Their DSL install address must validate against the OCH housing list.
	# All other DSL plans are available to OCH tenants, but the special cost applies only to the 6M unlimited plan.		# All other DSL plans are available to OCH tenants as long as their address is eligible for those plans, but the special cost applies only to the 6M unlimited plan.
	# There are no special prices on new modems as part of this offering. However the following options exist:		# There are no special prices on new modems as part of this offering. However the following options exist:
	## Purchase a new modem outright - normal approach		## Purchase a new modem outright - normal approach

IPhone

Ge579 — Tue, 18 Aug 2026 15:06:25 GMT

Link to Apple Mail if looking to setup on desktop or laptop

← Older revision		Revision as of 15:06, 18 August 2026
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	These instructions will lead you through setting up Apple Mail for POP/SSL.		These instructions will lead you through setting up Apple Mail for POP/SSL on your mobile device from Apple.

			To set up Apple Mail on your desktop or laptop, please see our [[Apple Mail]] help page.

	== How to Setup Mail ==		== How to Setup Mail ==

Apple Mail

Ge579 — Tue, 18 Aug 2026 14:09:12 GMT

Created initial description of the distinction between IMAP and POP. Minor tweak to the iPhone link to set up Apple Mail on mobile devices.

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	These instructions will lead you through setting up Apple Mail for POP/SSL.		These instructions will lead you through setting up Apple Mail for POP/SSL on your Apple desktop or laptop devices.

			To set up Apple Mail on your mobile device, please see our [[iPhone]] help page.

			Before you begin, here are differences between IMAP and POP:

			* IMAP: Keeps your emails synced across all your devices
			* POP: Downloads your emails to your device and operates like its own storage bin

	==How to Configure Apple Mail==		==How to Configure Apple Mail==
	To setup for IMAP instead, simply specify IMAP instead of POP, and use port 993 instead of 995, otherwise the settings are the same.		To setup for IMAP instead, simply specify IMAP instead of POP, and use port 993 instead of 995, otherwise the settings are the same.

	* From the Mail menu, select Preferences (or type ⌘+, ). From that window's toolbar, click Accounts. then Account Information (I already have a mail account setup, named myxxx)		* From the Mail menu, select Settings (or "Preferences") (or type ⌘+, ). From that window's toolbar, click Accounts, then Account Information (I already have a mail account setup, named myxxx)
	* To set up a new mail account, use the settings shown in Screenshot 1 below, substituting your own accountID, password, email address and name.		* To set up a new mail account, use the settings shown in Screenshot 1 below, substituting your own accountID, password, email address and name.

Ovislink OV978WAX Routed Configuration

Ge580 — Mon, 17 Aug 2026 17:57:06 GMT

Corrected typos

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	* On the '''WAN Service Configuration''' page, select:		* On the '''WAN Service Configuration''' page, select:
	**PPP over Ethernet (PPPoE)		**PPP over Ethernet (PPPoE)
	**Internet Protocol Selection: IPv4 &~~I Pv6~~(Dual Stack), then click Next		**Internet Protocol Selection: IPv4 & IPv6(Dual Stack), then click Next
	* On the '''PPP Username and Password''' page:		* On the '''PPP Username and Password''' page:
	** PPPoE username: your DSL username (format: aa000@ncf.ca		** PPPoE username: your DSL username (format: aa000@ncf.ca
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	* Automatically synchronize with Internet time servers: '''Enable'''		* Automatically synchronize with Internet time servers: '''Enable'''
	* First NTP time server: ~~Selec~~ '''Other''', then in the textbox to the right, put '''time.nrc.ca'''		* First NTP time server: Select '''Other''', then in the textbox to the right, put '''time.nrc.ca'''
	* Time Zone: '''(GMT - 5:00) Eastern Time.''' Then click '''Apply/Save'''		* Time Zone: '''(GMT - 5:00) Eastern Time.''' Then click '''Apply/Save'''
	\|-		\|-
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	If you have a router, we recommend the following configuration steps:		If you have a router, we recommend the following configuration steps:

	# Follow the configuration steps outline for [[Ovislink ~~OV935WVA~~\|Routed Operation with WiFi]] and make the following changes:		# Follow the configuration steps outline for [[Ovislink OV978WAX Routed Configuration#with WiFi\|Routed Operation with WiFi]] and make the following changes:
	#* Under '''Wireless''', Uncheck the '''Enable Wireless''' Option		#* Under '''Wireless''', Uncheck the '''Enable Wireless''' Option
	#* Click '''Apply/Save'''		#* Click '''Apply/Save'''

Multifactor Authentication

Gc884 — Fri, 14 Aug 2026 20:48:09 GMT

← Older revision		Revision as of 20:48, 14 August 2026
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	# For the Authenticator app, click Set Up. Then scan the QR code using your mobile phone and enter the code provided by the app.		# For the Authenticator app, click Set Up. Then scan the QR code using your mobile phone and enter the code provided by the app.

	The next time you log in to your NCF account, you'll need to use your password along with the code generated by your preferred method.		The next time you log in to your NCF account, you'll need to use your '''password''' along with the '''code''' generated by your preferred method.

			To '''disable''' this feature, log in to your NCF account, click on [https://auth.ncf.ca/en/2fa/settings/ Two-Factor Authentication]', and then click "Disable 2FA."

	=Images=		=Images=

Template:Email Links

Gc884 — Fri, 14 Aug 2026 20:24:15 GMT

← Older revision		Revision as of 20:24, 14 August 2026
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	* [[Email]]		* [[Email]]
	* [[Zimbra]] - NCF's webmail system		* [[Zimbra]] - NCF's webmail system
			* [[Multifactor Authentication]]
	* [https://www.ncf.ca/ncf/home/spamfilter/ Using NCF SpamFilter]		* [https://www.ncf.ca/ncf/home/spamfilter/ Using NCF SpamFilter]
	* [[Email Alias\|Personalized Email Alias]]		* [[Email Alias\|Personalized Email Alias]]

Multifactor Authentication

Gc884 — Fri, 14 Aug 2026 20:18:54 GMT

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	{{Template:Back_to_the_Top}}		{{Template:Back_to_the_Top}}
	<gallery mode="slideshow">		<gallery mode="slideshow">
			File:NCF_Account_Options.png\|frameless\|634x634px\|Step 2
	File:Two_Factor_Authentication.png\|frameless\|634x634px\|Step 3		File:Two_Factor_Authentication.png\|frameless\|634x634px\|Step 3
	File:Email_Authentication.png\|frameless\|634x634px\|Step 4		File:Email_Authentication.png\|frameless\|634x634px\|Step 4
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	==See Also==		==See Also==
	{{Template:Back_to_the_Top}}		{{Template:Back_to_the_Top}}
			*[[Email]]
			*[https://www.ncf.ca/en/members/preferences/ Change my Account Preferences]
			*[[Zimbra]]

File:NCF Account Options.png

Gc884 — Fri, 14 Aug 2026 20:08:24 GMT

Gc884 uploaded File:NCF Account Options.png

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Multifactor Authentication

Gc884 — Fri, 14 Aug 2026 19:58:39 GMT

← Older revision		Revision as of 19:58, 14 August 2026
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	{{Template:Back_to_the_Top}}		{{Template:Back_to_the_Top}}
	<gallery mode="slideshow">		<gallery mode="slideshow">
	File:Two_Factor_Authentication.png\|frameless\|634x634px\|Step 2		File:Two_Factor_Authentication.png\|frameless\|634x634px\|Step 3
			File:Email_Authentication.png\|frameless\|634x634px\|Step 4
			File:Authenticator_App.png\|frameless\|634x634px\|Step 5
	</gallery>		</gallery>

	==See Also==		==See Also==
	{{Template:Back_to_the_Top}}		{{Template:Back_to_the_Top}}

File:Authenticator App.png

Gc884 — Fri, 14 Aug 2026 19:57:27 GMT

Gc884 uploaded File:Authenticator App.png

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File:Email Authentication.png

Gc884 — Fri, 14 Aug 2026 19:54:50 GMT

Gc884 uploaded File:Email Authentication.png

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Multifactor Authentication

Gc884 — Fri, 14 Aug 2026 19:52:40 GMT

← Older revision		Revision as of 19:52, 14 August 2026
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	==Setup Steps==		==Setup Steps==
	# Log in to your NCF account.		# Log in to your NCF account. [https://www.ncf.ca/en/dashboard/ StartPage]
	# Under account options, click on Two-Factor Authentication.		# Under account options, click on [https://auth.ncf.ca/en/2fa/settings/ Two-Factor Authentication].
	# Select one of the available options (Email verification or Authenticator app).		# Select one of the available options (Email verification or Authenticator app).
	# For email, enter the alternate email address where you will receive the code.		# For email, enter the alternate email address where you will receive the code.
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	The next time you log in to your NCF account, you'll need to use your password along with the code generated by your preferred method.		The next time you log in to your NCF account, you'll need to use your password along with the code generated by your preferred method.

	== See Also ==		=Images=
			{{Template:Back_to_the_Top}}
			<gallery mode="slideshow">
			File:Two_Factor_Authentication.png\|frameless\|634x634px\|Step 2
			</gallery>

			==See Also==
			{{Template:Back_to_the_Top}}

File:Two Factor Authentication.png

Gc884 — Fri, 14 Aug 2026 19:49:55 GMT

Gc884 uploaded File:Two Factor Authentication.png

New page

Multifactor Authentication

Gc884 — Fri, 14 Aug 2026 19:29:28 GMT

← Older revision		Revision as of 19:29, 14 August 2026
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	==Email Verification==		==Email Verification==
			When you sign in, a one-time verification code is sent to your alternate email address. You'll need to enter this code (typically 6 digits) to complete the login. One advantage of this method is that you're not required to install additional apps, you only need access to your alternate email.

			==Authenticator App==
			You link your NCF account to an authenticator app (e.g., '''Google Authenticator or Microsoft Authenticator'''). The app generates a time-based one-time password (TOTP) that refreshes every 30 seconds. You enter this code at login. One advantage of this method is that it's considered more secure than email verification, as the codes are harder to intercept. Please note that if you lose your device or cannot access the authenticator app's code, regaining access can be more difficult, and you will need to contact support for further assistance.

			==Setup Steps==
			# Log in to your NCF account.
			# Under account options, click on Two-Factor Authentication.
			# Select one of the available options (Email verification or Authenticator app).
			# For email, enter the alternate email address where you will receive the code.
			# For the Authenticator app, click Set Up. Then scan the QR code using your mobile phone and enter the code provided by the app.

	==~~Authenticator App~~==		The next time you log in to your NCF account, you'll need to use your password along with the code generated by your preferred method.

			== See Also ==

Multifactor Authentication

Gc884 — Fri, 14 Aug 2026 18:14:29 GMT

Created page with "==Introduction== Your NCF account comes with '''Two-Factor Authentication (2FA)''', an extra layer of security that requires a second form of verification in addition to your..."

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==Introduction==
Your NCF account comes with '''Two-Factor Authentication (2FA)''', an extra layer of security that requires a second form of verification in addition to your password. This helps prevent unauthorized access and reduces the risk of security breaches.

Even if someone finds out your password, they still can't get into your account without also having access to that second code. This makes it much harder for hackers or strangers to break in, even if your password gets leaked or stolen.

NCF offers two options to enable this feature on your account. The first is using an '''alternate email account''', where you will receive a verification code when attempting to log in to your account. If you don't have a second email account, you can use an '''Authenticator App''' on your mobile phone to get the code.

==Email Verification==

==Authenticator App==

Modem Installation

Ge580 — Thu, 13 Aug 2026 19:45:20 GMT

Added link to Cable modem configuration

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	[[File:DslModemPhoneComputer.png\|center\|frame\|Connect modem to phone line and computer]]		[[File:DslModemPhoneComputer.png\|center\|frame\|Connect modem to phone line and computer]]

			=Connect the Cable modem=
			For Cable modems, please consult the [[Cable Modem Manuals\|cable modem manuals]].

	=Power up the modem and use the Internet=		=Power up the modem and use the Internet=
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	* If this is a new installation, maybe Bell has not yet turned on the DSL service on your line. Which day were you told DSL service could be expected to start? (the 'activation date')		* If this is a new installation, maybe Bell has not yet turned on the DSL service on your line. Which day were you told DSL service could be expected to start? (the 'activation date')

	* Check the connections. ~~Using~~ a ~~phone~~, make sure there is phone service to the wall jack where the modem is to be connected.		* Check the connections. If you have a landline telephone, make sure there is phone service to the wall jack where the modem is to be connected.
			*If a landline telephone is not available, check the wireless networks available on your devices. Yours should look like NCF_XXXX with XXXX being the last 4 digits of your modem's Serial Number

	* Try the [[Troubleshooting\|troubleshooting]] procedures.		* Try the [[Troubleshooting\|troubleshooting]] procedures.