Support - Recent changes [en]

DG4244 Bridge Configuration

Gc884 — Tue, 18 Aug 2026 21:55:51 GMT

← Older revision		Revision as of 21:55, 18 August 2026
(One intermediate revision by the same user not shown)
Line 6:		Line 6:
	# Open a browser and go to <nowiki>http://192.168.0.1</nowiki>.		# Open a browser and go to <nowiki>http://192.168.0.1</nowiki>.
	# Log in with your admin credentials. If you haven't changed them, the default username is admin and the default password is the alphanumeric code printed on the label on the back/bottom of the modem.		# Log in with your admin credentials. If you haven't changed them, the default username is admin and the default password is the alphanumeric code printed on the label on the back/bottom of the modem.
	# In the left-hand menu, click Gateway, then select At a Glance.		# In the left-hand menu, click '''Gateway''<nowiki/>', then select '<nowiki/>''At a Glance''<nowiki/>'.
	# Locate the Bridge Mode control and click Enable.		# Locate the Bridge Mode control and click '''Enable''<nowiki/>'.
	# Confirm the action if prompted. The modem will show a progress bar, apply the change, and reboot automatically. This can take 2–3 minutes.		# Confirm the action if prompted. The modem will show a progress bar, apply the change, and reboot automatically. This can take 2–3 minutes.

	'''To revert''': Reboot the modem and repeat these steps and select Disable on the Bridge Mode control, or perform a factory reset by holding the reset button on the back for about 20 seconds. Note that a factory reset also erases any other custom settings applied before		'''To revert''': Reboot the modem and repeat these steps and select '<nowiki/>''Disable''' on the Bridge Mode control, or perform a factory reset by holding the reset button on the back for about 20 seconds. Note that a factory reset also erases any other custom settings applied before.

			[[File:Sercomm_Bridge.png]]

File:Sercomm Bridge.png

Gc884 — Tue, 18 Aug 2026 21:48:03 GMT

Gc884 uploaded File:Sercomm Bridge.png

New page

DG4244 Bridge Configuration

Gc884 — Tue, 18 Aug 2026 21:45:15 GMT

← Older revision		Revision as of 21:45, 18 August 2026
(One intermediate revision by the same user not shown)
Line 1:		Line 1:
	'''Before you start''': By default, the Sercomm DG4244 operates in '''routed mode'''. Bridge mode disables the modem's built-in router functions (DHCP, Wi-Fi, firewall, port forwarding), so you'll need a separate router connected to it to handle these functions.		'''Before you start''':
			By default, the Sercomm DG4244 operates in '''routed mode'''. Bridge mode disables the modem's built-in router functions (DHCP, Wi-Fi, firewall, port forwarding), so you'll need a separate router connected to it to handle these functions.

			Follow these steps to switch your modem to '''bridge mode''':

			# Open a browser and go to <nowiki>http://192.168.0.1</nowiki>.
			# Log in with your admin credentials. If you haven't changed them, the default username is admin and the default password is the alphanumeric code printed on the label on the back/bottom of the modem.
			# In the left-hand menu, click Gateway, then select At a Glance.
			# Locate the Bridge Mode control and click Enable.
			# Confirm the action if prompted. The modem will show a progress bar, apply the change, and reboot automatically. This can take 2–3 minutes.

			'''To revert''': Reboot the modem and repeat these steps and select Disable on the Bridge Mode control, or perform a factory reset by holding the reset button on the back for about 20 seconds. Note that a factory reset also erases any other custom settings applied before

DG4244 Bridge Configuration

Gc884 — Tue, 18 Aug 2026 21:23:07 GMT

Created page with "'''Before you start''': By default, the Sercomm DG4244 operates in '''routed mode'''. Bridge mode disables the modem's built-in router functions (DHCP, Wi-Fi, firewall, port f..."

New page

'''Before you start''': By default, the Sercomm DG4244 operates in '''routed mode'''. Bridge mode disables the modem's built-in router functions (DHCP, Wi-Fi, firewall, port forwarding), so you'll need a separate router connected to it to handle these functions.

Sercomm DG4244

Gc884 — Tue, 18 Aug 2026 21:22:17 GMT

Blanked the page

← Older revision		Revision as of 21:22, 18 August 2026
Line 1:		Line 1:

	'''Before you start''': By default, the Sercomm DG4244 operates in '''routed mode'''. Bridge mode disables the modem's built-in router functions (DHCP, Wi-Fi, firewall, port forwarding), so you'll need a separate router connected to it to handle these functions.

Template:Sercomm DG4244

Gc884 — Tue, 18 Aug 2026 21:22:02 GMT

← Older revision		Revision as of 21:22, 18 August 2026
(One intermediate revision by the same user not shown)
Line 8:		Line 8:
	* [[Sercomm DG4244\|Home]]		* [[Sercomm DG4244\|Home]]
	* Router Configuration		* Router Configuration
	* [[~~Sercomm~~ DG4244\|Bridge Configuration]]		* [[DG4244 Bridge Configuration]]
	* Changing Wi-Fi Channels		* Changing Wi-Fi Channels
	* Port Forwarding		* Port Forwarding

Sercomm DG4244

Gc884 — Tue, 18 Aug 2026 21:19:38 GMT

Created page with " '''Before you start''': By default, the Sercomm DG4244 operates in '''routed mode'''. Bridge mode disables the modem's built-in router functions (DHCP, Wi-Fi, firewall, port..."

New page

Template:Sercomm DG4244

Gc884 — Tue, 18 Aug 2026 21:18:08 GMT

← Older revision		Revision as of 21:18, 18 August 2026
Line 8:		Line 8:
	* [[Sercomm DG4244\|Home]]		* [[Sercomm DG4244\|Home]]
	* Router Configuration		* Router Configuration
	* Bridge Configuration		* [[Sercomm DG4244\|Bridge Configuration]]
	* Changing Wi-Fi Channels		* Changing Wi-Fi Channels
	* Port Forwarding		* Port Forwarding

Template:Dial-up Links

Gd887 — Tue, 18 Aug 2026 18:55:06 GMT

← Older revision		Revision as of 18:55, 18 August 2026
Line 8:		Line 8:
	*[[Tips for Dial-up]]		*[[Tips for Dial-up]]
	*[[Alternatives to DSL]]		*[[Alternatives to DSL]]
	*[https://iihelp.iinet.net.au/Dialup_setup_for_Windows_10 Dial-up Connection Instructions for Windows 10]
	*[[USB dialup modem problems in Windows 10]]		*[[USB dialup modem problems in Windows 10]]
	*[[Dial-up Connection Instructions for Windows 7]]		*[[Dial-up Connection Instructions for Windows 7]]

Category:Modems

Ge580 — Tue, 18 Aug 2026 18:23:11 GMT

Edited Bell Home Hub Modem links

← Older revision		Revision as of 18:23, 18 August 2026
Line 187:		Line 187:
	\|sold until the fall of 2011		\|sold until the fall of 2011
	\|-		\|-
	\|[[~~Modem Manuals#~~Bell Home Hub 1000~~, four ethernet ports, wireless "N" ADSL+VDSL~~\|Bell Home Hub 1000]]		\|[[Bell Home Hub 1000 Configuration\|Bell Home Hub 1000]]
	(or Sagemcom FAST4350)		(or Sagemcom FAST4350)
	\|[[Bell Home Hub 1000 Configuration\|Link]]		\|[[Bell Home Hub 1000 Configuration\|Link]]
	\|VDSL		\|VDSL
	\| 6/0.8 to 50/10		\| 6/0.8 to 50/10
	\|Wi-Fi 4 (802.11n)		\|Wi-Fi 4 (802.11n)
	\|4 Fast ports		\|4 Fast ports
	\|NA		\|NA
	\|-		\|-
	\|[[~~Modem Manuals#~~Bell Home Hub 2000~~, four ethernet ports, wireless "AC" ADSL+VDSL~~\|Bell Home Hub 2000]]		\|[[Bell Home Hub 2000 Configuration\|Bell Home Hub 2000]]
	(or Sagemcom FAST5250)		(or Sagemcom FAST5250)
	\|[[Bell Home Hub 2000 Configuration\|Link]]		\|[[Bell Home Hub 2000 Configuration\|Link]]
Line 202:		Line 202:
	\|6/0.8 to 50/10		\|6/0.8 to 50/10
	\|Wi-Fi 5 (802.11ac)		\|Wi-Fi 5 (802.11ac)
	\|4 Fast ports		\|4 Fast ports
	\|NA		\|NA
	\|-		\|-
Line 221:		Line 221:
	{\| class="wikitable"		{\| class="wikitable"
	\|+Cable Modems		\|+Cable Modems
	!Modem		!Modem
	!Configuration		!Configuration
	!DOCSIS Version<sup>1</sup>		!DOCSIS Version<sup>1</sup>
	!Speeds Supported<sup>2</sup>(in Mbps)		!Speeds Supported<sup>2</sup>(in Mbps)
	!Wi-Fi<sup>3</sup>		!Wi-Fi<sup>3</sup>
	!Ethernet Ports		!Ethernet Ports
	!Sales History at NCF<sup>4</sup>		!Sales History at NCF<sup>4</sup>
	\|-		\|-
Line 236:		Line 236:
	\|		\|
	4 Gigabit ports		4 Gigabit ports
	\|sold from July 2021 to present		\|sold from July 2021 to present
	\|-		\|-
	\|[[Hitron CODA-45]]		\|[[Hitron CODA-45]]
Line 243:		Line 243:
	\|3.1		\|3.1
	\|5/1 to 1024/30		\|5/1 to 1024/30
	\|N/A		\| N/A
	\|2 Gigabit ports		\|2 Gigabit ports
	\|sold from August 2021 to present		\|sold from August 2021 to present
	\|-		\|-
	\|[[Technicolor TC4400]]		\|[[Technicolor TC4400]]
Line 252:		Line 252:
	\|3.1		\|3.1
	\|5/1 to 1024/30		\|5/1 to 1024/30
	\| N/A		\|N/A
	\|2 Gigabit ports		\|2 Gigabit ports
	\| sold from April 2021 to August 2021		\|sold from April 2021 to August 2021
	\|-		\|-
	\|[[SmartRG SR808ac]]		\|[[SmartRG SR808ac]]
	\|N/A		\|N/A
	\|3.0		\|3.0
	\| 5/1 to 300/20		\|5/1 to 300/20
	\|Wi-Fi 5 (802.11ac)		\|Wi-Fi 5 (802.11ac)
	\|4 Gigabit ports		\| 4 Gigabit ports
	\|sold from April 2021 to May 2021		\|sold from April 2021 to May 2021
	\|-		\|-

	\| colspan="7" \| <sup>1</sup> DOCSIS 3.1 modems are required for new sign-ups on the Rogers network in Ontario as of June 1, 2021.		\| colspan="7" \|<sup>1</sup> DOCSIS 3.1 modems are required for new sign-ups on the Rogers network in Ontario as of June 1, 2021.

	<sup>2</sup> Subject to geographic and supplier network availability. Plan pricing available at: [[Pricing]]		<sup>2</sup> Subject to geographic and supplier network availability. Plan pricing available at: [[Pricing]]

Computer Help

Ge580 — Tue, 18 Aug 2026 16:27:03 GMT

← Older revision		Revision as of 16:27, 18 August 2026
Line 36:		Line 36:
	\|[http://www.bestbuy.ca/en-CA/category/computer-networking-setup/37456.aspx All services]		\|[http://www.bestbuy.ca/en-CA/category/computer-networking-setup/37456.aspx All services]
	\|1-800-433-5778		\|1-800-433-5778
	[https://www-ssl.bestbuy.ca/en-CA/stores/store-locator.aspx?path=ea28f6c34753eb533eec8934664edb41en99 Locations]: Coventry Rd, Carlingwood, Merivale, Orleans, & Kanata.[https://www-ssl.bestbuy.ca/en-CA/secure/contact-us.aspx?path=6f0efb11924efa3b38c5b7f41d16664een99 Contact]		[https://www-ssl.bestbuy.ca/en-CA/stores/store-locator.aspx?path=ea28f6c34753eb533eec8934664edb41en99 Locations]: Coventry Rd, Carlingwood, Merivale, Orleans, & Kanata.

			[https://www-ssl.bestbuy.ca/en-CA/secure/contact-us.aspx?path=6f0efb11924efa3b38c5b7f41d16664een99 Contact]
	\|-		\|-
	! style="background:#efefef;" scope="row" \| [https://www.canadacomputers.com/services.php?language=en Canada Computers Service Centre]		! style="background:#efefef;" scope="row" \| [https://www.canadacomputers.com/services.php?language=en Canada Computers Service Centre]
Line 53:		Line 55:
	Orleans: 613-837-0800		Orleans: 613-837-0800

	[mailto:onsiteservicet@canadacomputers.com Email ~~Contact~~]		[mailto:onsiteservicet@canadacomputers.com Email]


Line 68:		Line 70:

	West Ottawa: 613-592-5059		West Ottawa: 613-592-5059

	[mailto:Service@Tech2Go.ca Email]		[mailto:Service@Tech2Go.ca Email]

	[http://www.tech2go.ca/rate.html Contact]		[http://www.tech2go.ca/rate.html Contact]
	\|-		\|-
	! style="background:#efefef;" scope="row" \| ~~[http://ottawacomputerservices.ca/~~ Ottawa Computer Services]		! style="background:#efefef;" scope="row" \| Ottawa Computer Services
	\|Online support		\|Online support
	Home Visit support: Repairs, configuration, data recovery, installations		Home Visit support: Repairs, configuration, data recovery, installations

	In-store support		In-store support
	\|		\|No longer in service
			Old Website: http://ottawacomputerservices.ca/
	\|613-294-5374		\|613-294-5374
	2610 Draper Ave., Unit 63		2610 Draper Ave., Unit 63

Community Access Fund (CAF)

Ge580 — Tue, 18 Aug 2026 15:31:47 GMT

← Older revision		Revision as of 15:31, 18 August 2026
Line 16:		Line 16:
	===Some CAF-OCH Details===		===Some CAF-OCH Details===
	# Applicants for the special offer '''must be existing OCH tenants'''. Their DSL install address must validate against the OCH housing list.		# Applicants for the special offer '''must be existing OCH tenants'''. Their DSL install address must validate against the OCH housing list.
	# All other DSL plans are available to OCH tenants, but the special cost applies only to the 6M unlimited plan.		# All other DSL plans are available to OCH tenants as long as their address is eligible for those plans, but the special cost applies only to the 6M unlimited plan.
	# There are no special prices on new modems as part of this offering. However the following options exist:		# There are no special prices on new modems as part of this offering. However the following options exist:
	## Purchase a new modem outright - normal approach		## Purchase a new modem outright - normal approach

IPhone

Ge579 — Tue, 18 Aug 2026 15:06:25 GMT

Link to Apple Mail if looking to setup on desktop or laptop

← Older revision		Revision as of 15:06, 18 August 2026
Line 1:		Line 1:
	These instructions will lead you through setting up Apple Mail for POP/SSL.		These instructions will lead you through setting up Apple Mail for POP/SSL on your mobile device from Apple.

			To set up Apple Mail on your desktop or laptop, please see our [[Apple Mail]] help page.

	== How to Setup Mail ==		== How to Setup Mail ==

Apple Mail

Ge579 — Tue, 18 Aug 2026 14:09:12 GMT

Created initial description of the distinction between IMAP and POP. Minor tweak to the iPhone link to set up Apple Mail on mobile devices.

← Older revision		Revision as of 14:09, 18 August 2026
(One intermediate revision by the same user not shown)
Line 1:		Line 1:
	These instructions will lead you through setting up Apple Mail for POP/SSL.		These instructions will lead you through setting up Apple Mail for POP/SSL on your Apple desktop or laptop devices.

			To set up Apple Mail on your mobile device, please see our [[iPhone]] help page.

			Before you begin, here are differences between IMAP and POP:

			* IMAP: Keeps your emails synced across all your devices
			* POP: Downloads your emails to your device and operates like its own storage bin

	==How to Configure Apple Mail==		==How to Configure Apple Mail==
	To setup for IMAP instead, simply specify IMAP instead of POP, and use port 993 instead of 995, otherwise the settings are the same.		To setup for IMAP instead, simply specify IMAP instead of POP, and use port 993 instead of 995, otherwise the settings are the same.

	* From the Mail menu, select Preferences (or type ⌘+, ). From that window's toolbar, click Accounts. then Account Information (I already have a mail account setup, named myxxx)		* From the Mail menu, select Settings (or "Preferences") (or type ⌘+, ). From that window's toolbar, click Accounts, then Account Information (I already have a mail account setup, named myxxx)
	* To set up a new mail account, use the settings shown in Screenshot 1 below, substituting your own accountID, password, email address and name.		* To set up a new mail account, use the settings shown in Screenshot 1 below, substituting your own accountID, password, email address and name.

Ovislink OV978WAX Routed Configuration

Ge580 — Mon, 17 Aug 2026 17:57:06 GMT

Corrected typos

← Older revision		Revision as of 17:57, 17 August 2026
(2 intermediate revisions by the same user not shown)
Line 56:		Line 56:
	* On the '''WAN Service Configuration''' page, select:		* On the '''WAN Service Configuration''' page, select:
	**PPP over Ethernet (PPPoE)		**PPP over Ethernet (PPPoE)
	**Internet Protocol Selection: IPv4 &~~I Pv6~~(Dual Stack), then click Next		**Internet Protocol Selection: IPv4 & IPv6(Dual Stack), then click Next
	* On the '''PPP Username and Password''' page:		* On the '''PPP Username and Password''' page:
	** PPPoE username: your DSL username (format: aa000@ncf.ca		** PPPoE username: your DSL username (format: aa000@ncf.ca
Line 148:		Line 148:

	* Automatically synchronize with Internet time servers: '''Enable'''		* Automatically synchronize with Internet time servers: '''Enable'''
	* First NTP time server: ~~Selec~~ '''Other''', then in the textbox to the right, put '''time.nrc.ca'''		* First NTP time server: Select '''Other''', then in the textbox to the right, put '''time.nrc.ca'''
	* Time Zone: '''(GMT - 5:00) Eastern Time.''' Then click '''Apply/Save'''		* Time Zone: '''(GMT - 5:00) Eastern Time.''' Then click '''Apply/Save'''
	\|-		\|-
Line 171:		Line 171:
	If you have a router, we recommend the following configuration steps:		If you have a router, we recommend the following configuration steps:

	# Follow the configuration steps outline for [[Ovislink ~~OV935WVA~~\|Routed Operation with WiFi]] and make the following changes:		# Follow the configuration steps outline for [[Ovislink OV978WAX Routed Configuration#with WiFi\|Routed Operation with WiFi]] and make the following changes:
	#* Under '''Wireless''', Uncheck the '''Enable Wireless''' Option		#* Under '''Wireless''', Uncheck the '''Enable Wireless''' Option
	#* Click '''Apply/Save'''		#* Click '''Apply/Save'''

Multifactor Authentication

Gc884 — Fri, 14 Aug 2026 20:48:09 GMT

← Older revision		Revision as of 20:48, 14 August 2026
Line 19:		Line 19:
	# For the Authenticator app, click Set Up. Then scan the QR code using your mobile phone and enter the code provided by the app.		# For the Authenticator app, click Set Up. Then scan the QR code using your mobile phone and enter the code provided by the app.

	The next time you log in to your NCF account, you'll need to use your password along with the code generated by your preferred method.		The next time you log in to your NCF account, you'll need to use your '''password''' along with the '''code''' generated by your preferred method.

			To '''disable''' this feature, log in to your NCF account, click on [https://auth.ncf.ca/en/2fa/settings/ Two-Factor Authentication]', and then click "Disable 2FA."

	=Images=		=Images=

Template:Email Links

Gc884 — Fri, 14 Aug 2026 20:24:15 GMT

← Older revision		Revision as of 20:24, 14 August 2026
Line 7:		Line 7:
	* [[Email]]		* [[Email]]
	* [[Zimbra]] - NCF's webmail system		* [[Zimbra]] - NCF's webmail system
			* [[Multifactor Authentication]]
	* [https://www.ncf.ca/ncf/home/spamfilter/ Using NCF SpamFilter]		* [https://www.ncf.ca/ncf/home/spamfilter/ Using NCF SpamFilter]
	* [[Email Alias\|Personalized Email Alias]]		* [[Email Alias\|Personalized Email Alias]]

Multifactor Authentication

Gc884 — Fri, 14 Aug 2026 20:18:54 GMT

← Older revision		Revision as of 20:18, 14 August 2026
(One intermediate revision by the same user not shown)
Line 24:		Line 24:
	{{Template:Back_to_the_Top}}		{{Template:Back_to_the_Top}}
	<gallery mode="slideshow">		<gallery mode="slideshow">
			File:NCF_Account_Options.png\|frameless\|634x634px\|Step 2
	File:Two_Factor_Authentication.png\|frameless\|634x634px\|Step 3		File:Two_Factor_Authentication.png\|frameless\|634x634px\|Step 3
	File:Email_Authentication.png\|frameless\|634x634px\|Step 4		File:Email_Authentication.png\|frameless\|634x634px\|Step 4
Line 31:		Line 32:
	==See Also==		==See Also==
	{{Template:Back_to_the_Top}}		{{Template:Back_to_the_Top}}
			*[[Email]]
			*[https://www.ncf.ca/en/members/preferences/ Change my Account Preferences]
			*[[Zimbra]]

File:NCF Account Options.png

Gc884 — Fri, 14 Aug 2026 20:08:24 GMT

Gc884 uploaded File:NCF Account Options.png

New page

Multifactor Authentication

Gc884 — Fri, 14 Aug 2026 19:58:39 GMT

← Older revision		Revision as of 19:58, 14 August 2026
Line 24:		Line 24:
	{{Template:Back_to_the_Top}}		{{Template:Back_to_the_Top}}
	<gallery mode="slideshow">		<gallery mode="slideshow">
	File:Two_Factor_Authentication.png\|frameless\|634x634px\|Step 2		File:Two_Factor_Authentication.png\|frameless\|634x634px\|Step 3
			File:Email_Authentication.png\|frameless\|634x634px\|Step 4
			File:Authenticator_App.png\|frameless\|634x634px\|Step 5
	</gallery>		</gallery>

	==See Also==		==See Also==
	{{Template:Back_to_the_Top}}		{{Template:Back_to_the_Top}}

File:Authenticator App.png

Gc884 — Fri, 14 Aug 2026 19:57:27 GMT

Gc884 uploaded File:Authenticator App.png

New page

File:Email Authentication.png

Gc884 — Fri, 14 Aug 2026 19:54:50 GMT

Gc884 uploaded File:Email Authentication.png

New page

Multifactor Authentication

Gc884 — Fri, 14 Aug 2026 19:52:40 GMT

← Older revision		Revision as of 19:52, 14 August 2026
Line 13:		Line 13:

	==Setup Steps==		==Setup Steps==
	# Log in to your NCF account.		# Log in to your NCF account. [https://www.ncf.ca/en/dashboard/ StartPage]
	# Under account options, click on Two-Factor Authentication.		# Under account options, click on [https://auth.ncf.ca/en/2fa/settings/ Two-Factor Authentication].
	# Select one of the available options (Email verification or Authenticator app).		# Select one of the available options (Email verification or Authenticator app).
	# For email, enter the alternate email address where you will receive the code.		# For email, enter the alternate email address where you will receive the code.
Line 21:		Line 21:
	The next time you log in to your NCF account, you'll need to use your password along with the code generated by your preferred method.		The next time you log in to your NCF account, you'll need to use your password along with the code generated by your preferred method.

	== See Also ==		=Images=
			{{Template:Back_to_the_Top}}
			<gallery mode="slideshow">
			File:Two_Factor_Authentication.png\|frameless\|634x634px\|Step 2
			</gallery>

			==See Also==
			{{Template:Back_to_the_Top}}

File:Two Factor Authentication.png

Gc884 — Fri, 14 Aug 2026 19:49:55 GMT

Gc884 uploaded File:Two Factor Authentication.png

New page

Multifactor Authentication

Gc884 — Fri, 14 Aug 2026 19:29:28 GMT

← Older revision		Revision as of 19:29, 14 August 2026
Line 7:		Line 7:

	==Email Verification==		==Email Verification==
			When you sign in, a one-time verification code is sent to your alternate email address. You'll need to enter this code (typically 6 digits) to complete the login. One advantage of this method is that you're not required to install additional apps, you only need access to your alternate email.

			==Authenticator App==
			You link your NCF account to an authenticator app (e.g., '''Google Authenticator or Microsoft Authenticator'''). The app generates a time-based one-time password (TOTP) that refreshes every 30 seconds. You enter this code at login. One advantage of this method is that it's considered more secure than email verification, as the codes are harder to intercept. Please note that if you lose your device or cannot access the authenticator app's code, regaining access can be more difficult, and you will need to contact support for further assistance.

			==Setup Steps==
			# Log in to your NCF account.
			# Under account options, click on Two-Factor Authentication.
			# Select one of the available options (Email verification or Authenticator app).
			# For email, enter the alternate email address where you will receive the code.
			# For the Authenticator app, click Set Up. Then scan the QR code using your mobile phone and enter the code provided by the app.

	==~~Authenticator App~~==		The next time you log in to your NCF account, you'll need to use your password along with the code generated by your preferred method.

			== See Also ==

Multifactor Authentication

Gc884 — Fri, 14 Aug 2026 18:14:29 GMT

Created page with "==Introduction== Your NCF account comes with '''Two-Factor Authentication (2FA)''', an extra layer of security that requires a second form of verification in addition to your..."

New page

==Introduction==
Your NCF account comes with '''Two-Factor Authentication (2FA)''', an extra layer of security that requires a second form of verification in addition to your password. This helps prevent unauthorized access and reduces the risk of security breaches.

Even if someone finds out your password, they still can't get into your account without also having access to that second code. This makes it much harder for hackers or strangers to break in, even if your password gets leaked or stolen.

NCF offers two options to enable this feature on your account. The first is using an '''alternate email account''', where you will receive a verification code when attempting to log in to your account. If you don't have a second email account, you can use an '''Authenticator App''' on your mobile phone to get the code.

==Email Verification==

==Authenticator App==

Modem Installation

Ge580 — Thu, 13 Aug 2026 19:45:20 GMT

Added link to Cable modem configuration

← Older revision		Revision as of 19:45, 13 August 2026
(One intermediate revision by the same user not shown)
Line 12:		Line 12:

	[[File:DslModemPhoneComputer.png\|center\|frame\|Connect modem to phone line and computer]]		[[File:DslModemPhoneComputer.png\|center\|frame\|Connect modem to phone line and computer]]

			=Connect the Cable modem=
			For Cable modems, please consult the [[Cable Modem Manuals\|cable modem manuals]].

	=Power up the modem and use the Internet=		=Power up the modem and use the Internet=
Line 34:		Line 37:
	* If this is a new installation, maybe Bell has not yet turned on the DSL service on your line. Which day were you told DSL service could be expected to start? (the 'activation date')		* If this is a new installation, maybe Bell has not yet turned on the DSL service on your line. Which day were you told DSL service could be expected to start? (the 'activation date')

	* Check the connections. ~~Using~~ a ~~phone~~, make sure there is phone service to the wall jack where the modem is to be connected.		* Check the connections. If you have a landline telephone, make sure there is phone service to the wall jack where the modem is to be connected.
			*If a landline telephone is not available, check the wireless networks available on your devices. Yours should look like NCF_XXXX with XXXX being the last 4 digits of your modem's Serial Number

	* Try the [[Troubleshooting\|troubleshooting]] procedures.		* Try the [[Troubleshooting\|troubleshooting]] procedures.

Disposable email addresses

Gd887 — Tue, 11 Aug 2026 19:50:38 GMT

← Older revision		Revision as of 19:50, 11 August 2026
Line 13:		Line 13:

	If you are using the NCF [[Zimbra]] webmail system then you can also select the disposable address as your outgoing address when composing a message to protect the identity of your real address and make the disposable address act like a regular address. Most e-mail clients, like Mozilla Thunderbird, will also allow setting a the outgoing address as the disposable address.		If you are using the NCF [[Zimbra]] webmail system then you can also select the disposable address as your outgoing address when composing a message to protect the identity of your real address and make the disposable address act like a regular address. Most e-mail clients, like Mozilla Thunderbird, will also allow setting a the outgoing address as the disposable address.
			[[File:Disposable email address.png\|none\|thumb\|creating a disposable address]]

	==How many disposable email addresses can you have?==		==How many disposable email addresses can you have?==

File:Disposable email address.png

Gd887 — Tue, 11 Aug 2026 19:48:07 GMT

Gd887 uploaded File:Disposable email address.png

New page

disposable email address

Speed

Gd887 — Tue, 11 Aug 2026 18:18:00 GMT

← Older revision		Revision as of 18:18, 11 August 2026
Line 12:		Line 12:
	Since cable internet runs on a shared infrastructure that is affected by how many subscribers are using it at any one point in time, we recommend signing up for a faster cable internet plan than what you think you might need. This way if your cable speeds drop due to network congestion, you should still be receiving speeds much closer to what is desired.		Since cable internet runs on a shared infrastructure that is affected by how many subscribers are using it at any one point in time, we recommend signing up for a faster cable internet plan than what you think you might need. This way if your cable speeds drop due to network congestion, you should still be receiving speeds much closer to what is desired.

	====DSL====		====DSL & FTTP====

	For DSL internet connections, your connection speed can be measured in two ways:		For DSL and fibre internet connections, your connection speed can be measured in two ways:
	* Your line profile speed, which your DSL modem detects and records in its line stats. [[Line Stats]] shows you how to find out what your modem records the line profile as.		* Your line profile speed, which your DSL modem detects and records in its line stats. [[Line Stats]] shows you how to find out what your modem records the line profile as.
			** Note: for fibre connections there's no way of measuring your line profile from your modem, as the line is connected to the SFP module that is connected to your router. Since fibre connections aren't impacted by noise and attenuation, your router will receive whatever speeds your line is programmed at. The HelpDesk can check your line profile to make sure that you're getting the correct speeds up to your router.
	* Your actual achieved speed, which you can determine by running a [[Speed#How_to_do_a_speed_test\|speed test]].		* Your actual achieved speed, which you can determine by running a [[Speed#How_to_do_a_speed_test\|speed test]].

Line 22:		Line 23:

	You can get some idea of your distance from the DSL equipment and whether distance is an issue for your location, by checking your [[Line Stats\|line attenuation]]. If the attenuation is high then you are far from the DSL equipment and a lower profile is probably called for to prevent frequent disconnections.		You can get some idea of your distance from the DSL equipment and whether distance is an issue for your location, by checking your [[Line Stats\|line attenuation]]. If the attenuation is high then you are far from the DSL equipment and a lower profile is probably called for to prevent frequent disconnections.

	You can see your stats as seen by NCF [https://www.ncf.ca/ncf/home/tools/dslLineStats.jsp here]. Note the date on that page that says when they were collected. The line profile speed is not necessarily the same as your speed attained.

	=====Achieved Speeds=====		=====Achieved Speeds=====
Line 29:		Line 28:

	For DSL internet connections, if your DSL plan provides up to 10 Mbps download speeds, and you receive speed test results greater than 8 Mbps in real world conditions, that is normal and you are receiving expected speeds. If you are receiving download download speeds in the range of 5 Mbps or lower then that may indicate a problem.		For DSL internet connections, if your DSL plan provides up to 10 Mbps download speeds, and you receive speed test results greater than 8 Mbps in real world conditions, that is normal and you are receiving expected speeds. If you are receiving download download speeds in the range of 5 Mbps or lower then that may indicate a problem.

			For Fibre connections, since download speeds start at 500 mbps you will rarely see the full speeds of your plan on a speed test. This is because at such high speeds, environmental and device factors have a bigger impact on the speeds you see on your device. Speeds over WiFi will depend heavily on the router you use, and the WiFi version of the device you are using. To get the best speeds, an ethernet connection to capable devices is recommended. Note that for the 1.5 gbps fibre plan, a router AND device with 2.5 gbps or faster LAN ports is needed to get full speeds.

	==How to conduct a speed test==		==How to conduct a speed test==

Main Page

Gd887 — Tue, 11 Aug 2026 17:19:42 GMT

← Older revision		Revision as of 17:19, 11 August 2026
(One intermediate revision by the same user not shown)
Line 8:		Line 8:
	<div class="ncfrow">		<div class="ncfrow">

			{{Template:DSL Links}}
	{{Template:Cable Links}}		{{Template:Cable Links}}
	~~{{Template:DSL Links}}~~
	{{Template:Fibre Links}}		{{Template:Fibre Links}}
	{{Template:Email Links}}		{{Template:Email Links}}
Line 28:		Line 28:
	<div class="ncfrow">		<div class="ncfrow">

			{{Template:Dial-up Links}}
	{{Template:Main Page Quick Links}}		{{Template:Main Page Quick Links}}
	~~{{Template:Dial-up Links}}~~

	</div>		</div>

Template:Fibre Links

Gd887 — Tue, 11 Aug 2026 17:18:12 GMT

← Older revision		Revision as of 17:18, 11 August 2026
Line 1:		Line 1:
	<div class="ncfbox w-25 min-w-20rem ncfboxborder">		<div class="ncfbox w-25 min-w-20rem ncfboxborder">
	<div class="ncfboxtitle ncfcenter">~~DSL~~</div>		<div class="ncfboxtitle ncfcenter">Fibre</div>
	<div class="ncfboxcontents">		<div class="ncfboxcontents">
	<div class="ncfcenter">		<div class="ncfcenter">

Main Page

Gd887 — Tue, 11 Aug 2026 17:17:50 GMT

← Older revision		Revision as of 17:17, 11 August 2026
Line 10:		Line 10:
	{{Template:Cable Links}}		{{Template:Cable Links}}
	{{Template:DSL Links}}		{{Template:DSL Links}}
	{{Template:~~Dial-up~~ Links}}		{{Template:Fibre Links}}
	{{Template:Email Links}}		{{Template:Email Links}}

Line 29:		Line 29:

	{{Template:Main Page Quick Links}}		{{Template:Main Page Quick Links}}
			{{Template:Dial-up Links}}

	</div>		</div>

Template:Fibre Links

Gd887 — Tue, 11 Aug 2026 17:16:40 GMT

Created page with "<div class="ncfbox w-25 min-w-20rem ncfboxborder"> <div class="ncfboxtitle ncfcenter">DSL</div> <div class="ncfboxcontents"> <div class="ncfcenter"> File:OV978WAXFro..."

New page

<div class="ncfbox w-25 min-w-20rem ncfboxborder">
<div class="ncfboxtitle ncfcenter">DSL</div>
<div class="ncfboxcontents">
<div class="ncfcenter">
[[File:OV978WAXFront.png|link=:Category:Fibre|x120px]]
</div>
*[[Pricing]]
*[[:Category:Modems|Modem Configuration]]
*[[Modem Manuals]]
*[[WiFi|Troubleshooting WiFi]]
*[[Speed|Fibre Speeds]]
* <span class="plainlinks">[https://www.ncf.ca/ncf/support/wiki/Category:Fibre All Fibre Pages]</span>
</div>
</div>

Pricing

Gd887 — Tue, 11 Aug 2026 15:41:32 GMT

← Older revision		Revision as of 15:41, 11 August 2026
Line 7:		Line 7:
	{{Template:Pricing Links}}		{{Template:Pricing Links}}
	{{Template:Residential Fibre Pricing}}		{{Template:Residential Fibre Pricing}}

			==Installation and Change Fees==
			{{Template:Pricing Links}}{{Template:Fibre Installation and Change Fees}}

	==Modems==		==Modems==

Template:Fibre Installation and Change Fees

Gd887 — Tue, 11 Aug 2026 15:41:13 GMT

Created page with "{| class="wikitable" !Fibre Installation and Change Fees !Rate |- |Installation/Change Fee for FTTP** |$ 99.95 + tax* |- | colspan="2" align="center" |* '''ON''': 13% HST; '''..."

New page

{| class="wikitable"
!Fibre Installation and Change Fees
!Rate
|-
|Installation/Change Fee for FTTP**
|$ 99.95 + tax*
|-
| colspan="2" align="center" |* '''ON''': 13% HST; '''QC''': 5% GST <br> ** '''Note:''' For installations, moves, upgrades, downgrades, reactivations and line changes.
|}

SmartRG SR506n Routed Configuration

Gd887 — Tue, 11 Aug 2026 15:28:58 GMT

Show changes

Category:Modems

Gd887 — Tue, 11 Aug 2026 14:45:47 GMT

← Older revision		Revision as of 14:45, 11 August 2026
Line 10:		Line 10:
	!Sales History at NCF<sup>4</sup>		!Sales History at NCF<sup>4</sup>
	\|-		\|-
	\|OvisLink OV978WAX		\|[[Ovislink OV978WAX Fibre\|OvisLink OV978WAX]]
	\|[[Ovislink OV978WAX ~~Fibre~~\|Link]]		\|[[Ovislink OV978WAX Routed Configuration\|Link]]
	\|500/500 to 1024/940		\|500/500 to 1024/940
	\|Wi-Fi 6 (802.11ax)		\|Wi-Fi 6 (802.11ax)
Line 18:		Line 18:
	\|sold from Oct 2025 to present		\|sold from Oct 2025 to present
	\|-		\|-
	\|TP-Link EX921v		\|[[TP-Link EX921v]]
	\|[[TP-Link EX921v\|Link]]		\|[[TP-Link EX921v\|Link]]
	\|500/500 to 1500/940		\|500/500 to 1500/940
Line 56:		Line 56:
	!Sales History at NCF<sup>4</sup>		!Sales History at NCF<sup>4</sup>
	\|-		\|-
	\|OvisLink OV978WAX		\|[[Ovislink OV978WAX\|OvisLink OV978WAX]]
	\|[[Ovislink OV978WAX\|Link]]		\|[[Ovislink OV978WAX\|Link]]
	\|Fiber / VDSL		\|Fiber / VDSL
Line 64:		Line 64:
	\|Fall 2025		\|Fall 2025
	\|-		\|-
	\|OvisLink ~~OV935WV~~		\|[[Ovislink OV935WVA\|OvisLink OV935WVA]]
	\| [[Ovislink OV935WVA\|Link]]		\| [[Ovislink OV935WVA\|Link]]
	\|VDSL		\|VDSL
Line 72:		Line 72:
	\|sold from Nov 2022 to present		\|sold from Nov 2022 to present
	\|-		\|-
	\|OvisLink ~~OV804WV~~		\|[[Ovislink OV804WVA\|OvisLink OV804WVA]]
	\| [[Ovislink OV804WVA\|Link]]		\| [[Ovislink OV804WVA\|Link]]
	\| VDSL		\| VDSL
Line 80:		Line 80:
	\| sold from Nov 2022 to present		\| sold from Nov 2022 to present
	\|-		\|-
	\|OvisLink OV501GF		\|[[Ovislink OV501GF\|OvisLink OV501GF]]
	\|[[Ovislink OV501GF\|Link]]		\|[[Ovislink OV501GF\|Link]]
	\|VDSL		\|VDSL
Line 105:		Line 105:
	\|sold from Aug 2018 to July 2021		\|sold from Aug 2018 to July 2021
	\|-		\|-
	\|SmartRG SR505n		\|[[SmartRG SR505n]]
	\|[[SmartRG SR505N Configuration\|Link]]		\|[[SmartRG SR505N Configuration\|Link]]
	\|VDSL		\|VDSL
Line 113:		Line 113:
	\|sold from Sep 2014 to Aug 2018		\|sold from Sep 2014 to Aug 2018
	\|-		\|-
	\| TP-Link TD-W9970		\| [[TP-Link TD-W9970 Configuration\|TP-Link TD-W9970]]
	\|[[TP-Link TD-W9970 Configuration\|Link]]		\|[[TP-Link TD-W9970 Configuration\|Link]]
	\|VDSL<sup>5</sup>		\|VDSL<sup>5</sup>
Line 121:		Line 121:
	\|sold from Jan 2016 to Oct 2017		\|sold from Jan 2016 to Oct 2017
	\|-		\|-
	\|TP-Link TD-W8961ND		\|[[TP-Link TD-W8961ND Configuration\|TP-Link TD-W8961ND]]
	\|[[TP-Link TD-W8961ND Configuration\|Link]]		\|[[TP-Link TD-W8961ND Configuration\|Link]]
	\|ADSL		\|ADSL
Line 129:		Line 129:
	\| sold from Feb 2016 to Oct 2017		\| sold from Feb 2016 to Oct 2017
	\|-		\|-
	\|TP-Link TD-W8951ND<sup>6</sup>		\|[[TP-Link TD-W8951ND Configuration\|TP-Link TD-W8951ND]]<sup>6</sup>
	\|[[TP-Link TD-W8951ND Configuration\|Link]]		\|[[TP-Link TD-W8951ND Configuration\|Link]]
	\| ADSL		\| ADSL
Line 137:		Line 137:
	\|sold from Nov 2012 to Jan 2016		\|sold from Nov 2012 to Jan 2016
	\|-		\|-
	\|TP-Link TD-8816<sup>6</sup>		\|[[TP-Link TD-8816 Configuration\|TP-Link TD-8816]]<sup>6</sup>
	\| [[TP-Link TD-8816 Configuration\|Link]]		\| [[TP-Link TD-8816 Configuration\|Link]]
	\|ADSL		\|ADSL
Line 145:		Line 145:
	\|sold from Dec 2011 to Oct 2017		\|sold from Dec 2011 to Oct 2017
	\|-		\|-
	\|Sagemcom 2864<sup>7</sup>		\|[[Sagemcom 2864 Configuration\|Sagemcom 2864]]<sup>7</sup>
	\|[[Sagemcom 2864 Configuration\|Link]]		\|[[Sagemcom 2864 Configuration\|Link]]
	\| VDSL		\| VDSL
Line 153:		Line 153:
	\|sold from Nov 2013 to Aug 2014		\|sold from Nov 2013 to Aug 2014
	\|-		\|-
	\|TP-Link TD-W8901G<sup>6</sup>		\|[[TP-Link TD-W8901G Configuration\|TP-Link TD-W8901G]]<sup>6</sup>
	\|[[TP-Link TD-W8901G Configuration\|Link]]		\|[[TP-Link TD-W8901G Configuration\|Link]]
	\| ADSL		\| ADSL
Line 161:		Line 161:
	\| sold from Dec 2011 and Oct 2012		\| sold from Dec 2011 and Oct 2012
	\|-		\|-
	\|TP-Link TD-W8950ND<sup>6</sup>		\|[[TP-Link TD-W8950ND Configuration\|TP-Link TD-W8950ND]]<sup>6</sup>
	\|[[TP-Link TD-W8950ND Configuration\|Link]]		\|[[TP-Link TD-W8950ND Configuration\|Link]]
	\|ADSL		\|ADSL
Line 169:		Line 169:
	\|sold from Dec 2011 and Oct 2012		\|sold from Dec 2011 and Oct 2012
	\|-		\|-
	\|SpeedTouch ST516		\|[[SpeedTouch Configuration\|SpeedTouch ST516]]
	\| [[SpeedTouch Configuration\|Link]]		\| [[SpeedTouch Configuration\|Link]]
	\|ADSL		\|ADSL
Line 177:		Line 177:
	\|sold until the fall of 2011		\|sold until the fall of 2011
	\|-		\|-
	\|SpeedTouch ST585		\|[[SpeedTouch Configuration\|SpeedTouch ST585]]
	(Thomson TG585)		(Thomson TG585)
	\|[[SpeedTouch Configuration\|Link]]		\|[[SpeedTouch Configuration\|Link]]

Template:Sercomm DG4244

Gc884 — Fri, 07 Aug 2026 21:42:50 GMT

← Older revision		Revision as of 21:42, 7 August 2026
Line 11:		Line 11:
	* Changing Wi-Fi Channels		* Changing Wi-Fi Channels
	* Port Forwarding		* Port Forwarding
			* [https://help.ncf.ca/images/6/68/SercommDG4244UserGuide.pdf Sercomm DG4244 - User Guide]
	</div>		</div>
	</div>		</div>
	[[Category:Cable]]		[[Category:Cable]]
	[[Category:Modems]]		[[Category:Modems]]