Billing FAQ - Revision history

Fy792: /* How can I make payments to NCF? */

2019-02-28T14:58:35Z

How can I make payments to NCF?

← Older revision		Revision as of 14:58, 28 February 2019
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	* You can also make payments in our office by cash, debit, Visa, MasterCard, cheque. We also accept post-dated cheques for each month of service.		* You can also make payments in our office by cash, debit, Visa, MasterCard, cheque. We also accept post-dated cheques for each month of service.
	** In office payment for hardware and for the installation fee can only be made by cash, debit, or credit card.		** In office payment for hardware and for the installation fee can only be made by cash, debit, or credit card.
			Learn more about your [[Payments and Donations\|payment and donation options]].

	== Is there a fine/interest on late payment? ==		== Is there a fine/interest on late payment? ==

Xx176: /* How can I make payments to NCF? */

2018-12-20T19:03:57Z

How can I make payments to NCF?

← Older revision		Revision as of 19:03, 20 December 2018
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	** memo: '''aa000''' (your NCF account ID)		** memo: '''aa000''' (your NCF account ID)
	* You can also make payments in our office by cash, debit, Visa, MasterCard, cheque. We also accept post-dated cheques for each month of service.		* You can also make payments in our office by cash, debit, Visa, MasterCard, cheque. We also accept post-dated cheques for each month of service.
	* ~~Payment~~ for hardware and for the installation fee can only be made by cash, debit, or credit card.		** In office payment for hardware and for the installation fee can only be made by cash, debit, or credit card.

	== Is there a fine/interest on late payment? ==		== Is there a fine/interest on late payment? ==

Xx176: /* How can I make payments to NCF? */

2018-11-29T20:07:35Z

How can I make payments to NCF?

← Older revision		Revision as of 20:07, 29 November 2018
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	* We can take automatic payments for your monthly bill from a Visa, MasterCard, or from your bank account if you provide us the account number or a void cheque.		* We can take automatic payments for your monthly bill from a Visa, MasterCard, or from your bank account if you provide us the account number or a void cheque.
	* You can make one-time payments by phone or online by credit card or e-transfer.		* You can make one-time payments by phone or [https://www.ncf.ca/ncf/home/tools/showAccount.jsp online by credit card] or e-transfer. To pay via etransfer:
	** Send e-transfers to '''etransfer@ncf.ca'''~~, with the~~ security question ~~"What~~ is ~~it for?" and the answer being "internet"~~.		** Send e-transfers to '''etransfer@ncf.ca'''
			** No security question is required.
			** memo: '''aa000''' (your NCF account ID)
	* You can also make payments in our office by cash, debit, Visa, MasterCard, cheque. We also accept post-dated cheques for each month of service.		* You can also make payments in our office by cash, debit, Visa, MasterCard, cheque. We also accept post-dated cheques for each month of service.
	* Payment for hardware and for the installation fee can only be made by cash, debit, or credit card.		* Payment for hardware and for the installation fee can only be made by cash, debit, or credit card.

Xx176: /* Will I get refunds for unused DSL services? */

2018-10-17T13:27:01Z

Will I get refunds for unused DSL services?

← Older revision		Revision as of 13:27, 17 October 2018
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	Should NCF, through its third party supplier, be unable to provide service for any reason when the service is initiated:		Should NCF, through its third party supplier, be unable to provide service for any reason when the service is initiated:
	* a full refund for services will be provided to the member.		* A full refund for services will be provided to the member.
	* a full refund for the modem will be provided to the member, if the modem was purchased from NCF (as verified by the serial number) and is returned ~~with all packaging material and in the same condition in which it was sold.~~		* A full refund for the modem will be provided to the member, if the modem was purchased from NCF (as verified by the serial number) and is returned within 30 days of the purchase date with all packaging material and in the same condition in which it was sold.

	* If you decide to cancel your service within ~~the first~~ 30 days~~, you may return any hardware (modem, filter) purchased from NCF~~ with all ~~original~~ packaging material and in the same condition it was sold ~~for a full refund~~.

	* Should NCF be unable to provide service during any time as a direct result of issues with the third party supplier provision of the service, a credit for length of time of the outage will be given to the member.		* Should NCF be unable to provide service during any time as a direct result of issues with the third party supplier provision of the service, a credit for length of time of the outage will be given to the member.

	* Outages or inability to use the service that is directly related to member-provided equipment, wiring within the premises or any other factor, will not be refunded. Essentially, if we can get a refund from our supplier, then we will pass this refund on to you.		* Outages or inability to use the service that is directly related to member-provided equipment, wiring within the premises or any other factor, will not be refunded or credited. Essentially, if we can get a refund from our supplier, then we will pass this refund on to you.

	== How do I suspend my DSL service when I won't be using it? ==		== How do I suspend my DSL service when I won't be using it? ==

Xx176: /* Will I get refunds for unused DSL services? */

2018-10-17T13:24:27Z

Will I get refunds for unused DSL services?

← Older revision		Revision as of 13:24, 17 October 2018
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	* a full refund for the modem will be provided to the member, if the modem was purchased from NCF (as verified by the serial number) and is returned with all packaging material and in the same condition in which it was sold.		* a full refund for the modem will be provided to the member, if the modem was purchased from NCF (as verified by the serial number) and is returned with all packaging material and in the same condition in which it was sold.

	* If you decide to cancel your service within the first 30 days, you may return any hardware (modem, filter) purchased from NCF ~~(as verified by the serial number)~~ with all original packaging material and in the same condition it was sold for a full refund.		* If you decide to cancel your service within the first 30 days, you may return any hardware (modem, filter) purchased from NCF with all original packaging material and in the same condition it was sold for a full refund.

	* Should NCF be unable to provide service during any time as a direct result of issues with the third party supplier provision of the service, a credit for length of time of the outage will be given to the member.		* Should NCF be unable to provide service during any time as a direct result of issues with the third party supplier provision of the service, a credit for length of time of the outage will be given to the member.

Xx176: /* How can I make payments to NCF? */

2018-10-17T13:23:09Z

How can I make payments to NCF?

← Older revision		Revision as of 13:23, 17 October 2018
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	* We can take automatic payments for your monthly bill from a Visa, MasterCard, or from your bank account if you provide us the account number or a void cheque.		* We can take automatic payments for your monthly bill from a Visa, MasterCard, or from your bank account if you provide us the account number or a void cheque.
	* You can make one-time payments by phone or online by credit card or e-transfer.		* You can make one-time payments by phone or online by credit card or e-transfer.
	** Send e-transfers to ~~[http://mailto:~~etransfer@ncf.ca ~~etransfer@ncf.ca]~~, with the security question "What is it for?" and the answer being "internet".		** Send e-transfers to '''etransfer@ncf.ca''', with the security question "What is it for?" and the answer being "internet".
	* You can also make payments in our office by cash, debit, Visa, MasterCard, cheque. We also accept post-dated cheques for each month of service.		* You can also make payments in our office by cash, debit, Visa, MasterCard, cheque. We also accept post-dated cheques for each month of service.
	* Payment for hardware and for the installation fee can only be made by cash, debit, or credit card.		* Payment for hardware and for the installation fee can only be made by cash, debit, or credit card.

Xx176: /* How can I make payments to NCF? */

2018-10-17T13:22:40Z

How can I make payments to NCF?

← Older revision		Revision as of 13:22, 17 October 2018
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	* We can take automatic payments for your monthly bill from a Visa, MasterCard, or from your bank account if you provide us the account number or a void cheque.		* We can take automatic payments for your monthly bill from a Visa, MasterCard, or from your bank account if you provide us the account number or a void cheque.
	* You can make one-time payments by phone or online by credit card or e-transfer. Send e-transfers to ~~billing~~@ncf.ca, with the security question "What is it for?" and the answer being "internet".		* You can make one-time payments by phone or online by credit card or e-transfer.
			** Send e-transfers to [http://mailto:etransfer@ncf.ca etransfer@ncf.ca], with the security question "What is it for?" and the answer being "internet".
	* You can also make payments in our office by cash, debit, Visa, MasterCard, cheque. We also accept post-dated cheques for each month of service.		* You can also make payments in our office by cash, debit, Visa, MasterCard, cheque. We also accept post-dated cheques for each month of service.
	* Payment for hardware and for the installation fee can only be made by cash, debit, or credit card.		* Payment for hardware and for the installation fee can only be made by cash, debit, or credit card.

Xx176 at 21:21, 1 August 2018

2018-08-01T21:21:17Z

← Older revision		Revision as of 21:21, 1 August 2018
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			<div class="ncfrightbox"> {{Template:My Support Options}} </div>
	== How do I move my DSL to a new address? ==		== How do I move my DSL to a new address? ==

Fy792 at 13:57, 1 August 2018

2018-08-01T13:57:25Z

← Older revision		Revision as of 13:57, 1 August 2018
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	* If you'll be away for more than about 2 months, it's less expensive to disconnect the service and reconnect it when you return, since you pay only the activation fee instead of the monthly connection fee. In this case, we need 5 business days notice to schedule the re-connection.		* If you'll be away for more than about 2 months, it's less expensive to disconnect the service and reconnect it when you return, since you pay only the activation fee instead of the monthly connection fee. In this case, we need 5 business days notice to schedule the re-connection.

			[[Category:Billing]]
	[[Category:Policy and Procedures]]		[[Category:Policy and Procedures]]

Fy792: Fy792 moved page Temp Billing FAQ to Billing FAQ

2018-08-01T13:49:44Z

Fy792 moved page Temp Billing FAQ to Billing FAQ

← Older revision	Revision as of 13:49, 1 August 2018
(No difference)