Cable test page - Revision history

Gc899 at 18:23, 9 August 2024

2024-08-09T18:23:25Z

← Older revision		Revision as of 18:23, 9 August 2024
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	= <sup><u>'''Cable Troubleshooting'''</u></sup> =		= <sup><u>'''Cable Troubleshooting'''</u></sup> =
	Welcome to the troubleshooting page for ~~NCF~~ cable modems. You can learn how to resolve typical problems with cable modems by reading these articles, guiding you through the process of resolving some typical issues that you might encounter on your own.		Welcome to the troubleshooting page for cable modems. You can learn how to resolve typical problems with cable modems by reading these articles, guiding you through the process of resolving some typical issues that you might encounter on your own.

	= '''<u>Common fixes for Cable modems</u>''' =		= '''<u>Common fixes for Cable modems</u>''' =
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	Enter <nowiki>http://192.168.0.1</nowiki> into the address bar in your web browser '''Chrome''', '''Firefox''' or '''Safari'''		Enter <nowiki>http://192.168.0.1</nowiki> into the address bar in your web browser '''Chrome''', '''Firefox''' or '''Safari'''



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	You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup>'''[[File:Bands.png\|thumb\|567x567px]]		You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup>'''[[File:Bands.png\|thumb\|567x567px]]


	'''Step 3:'''		'''Step 3:'''
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	* Click on '''wireless'''		* Click on '''wireless'''
	Both the '''2.4G''' and '''5G''' the '''Network Name (SSID)''' can be adjusted so it is unique for each (ie add 5g after the 5GHz		Both the '''2.4G''' and '''5G''' the '''Network Name (SSID)''' can be adjusted so it is unique for each (ie add 5G after the 5GHz)

Gc899 at 18:19, 9 August 2024

2024-08-09T18:19:50Z

← Older revision		Revision as of 18:19, 9 August 2024
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	'''Ping''' test and '''~~Traceroute~~''' are ~~useful for validating~~ the ~~status of~~ a ~~networked device~~. It can ~~also assist in detecting latency, routing,~~ or ~~congestion issues between two devices communicating over~~ a ~~network~~.		Occasionally the NCF Help Desk might request a member to provide information from their modem. That will help NCF and TekSavvy understand what's going on with the line or modem. '''Ping''' test, '''traceroute''', and '''modem logs''' are the three most common ways that NCF may request. A ping test will tell us whether the network connection between the source and target is working properly. A traceroute is a tool for detecting response delays and routing loops in network paths between packet switching nodes. Modem logs are a way that NCF and TekSavvy can look at the signal strengths to determine if there is an issue with the modem or line. NCF Help Desk will sometimes request that a member provide screenshots to be sent to support@ncf.ca.

	=== '''<u>Ping test</u>''' ===		=== '''<u>Ping test</u>''' ===
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	==== '''<u>Traceroute</u>''' ====		==== '''<u>Traceroute</u>''' ====



	Login to the modem using a web Interface		Login to the modem using a web Interface

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	==== '''<u>Modem Logs</u>''' ====		==== '''<u>Modem Logs</u>''' ====
	~~Help desk will occasionally request screenshots of your modem logs. These logs provide a clearer insight of what is happening with your modem. Follow the steps below:~~



	Login to the modem using a web Interface		Login to the modem using a web Interface

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	==== '''<u>How to change your DNS settings</u>''' ====		==== '''<u>How to change your DNS settings</u>''' ====



	Login to the modem using a web Interface		Login to the modem using a web Interface
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	'''Once changes have been saved power cycle the modem.'''		'''Once changes have been saved power cycle the modem.'''





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	=== '''<u>Signal Strength problems</u>''' ===		=== '''<u>Signal Strength problems</u>''' ===



	If you have a strong, solid signal in some parts of your home but not in others, then obstructions or distance could be playing a role.		If you have a strong, solid signal in some parts of your home but not in others, then obstructions or distance could be playing a role.

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	== '''<u>Common Fixes For WiFi</u>''' ==		== '''<u>Common Fixes For WiFi</u>''' ==

			=== Using Wi-Fi Analyzers ===
			When troubleshooting inference on Wi-Fi networks (especially 2.4 GHz) it is good to first check to see which channels are busiest in your vicinity. Click on the link below that will take you to a page with recommendations and how to use Wi-Fi analyzers.

			https://help.ncf.ca/Cable_test_page?veaction=edit


	=== '''<u>Changing WiFi Channels on CODA-4680</u>''' ===		=== '''<u>Changing WiFi Channels on CODA-4680</u>''' ===
	Changing the wifi channels for 2.4 bandwidth		Changing the wifi channels for 2.4 bandwidth

	~~Connect to your modem using a wired Ethernet cable or join your Wireless network~~

	[[File:Wifichannels.png\|thumb\|529x529px\|Wifi channels]]'''<u>2.4 Bandwidth</u>'''		[[File:Wifichannels.png\|thumb\|529x529px\|Wifi channels]]'''<u>2.4 Bandwidth</u>'''
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	Step 5		Step 5

	Change the '''wireless channel''' from auto to any of the channels in the drop down menu choose channels '''1, 11, or 6'''. Try to pick the emptiest of the three, try using a Wi-Fi Analyzer as your guide if ~~your~~ able to.		Change the '''wireless channel''' from auto to any of the channels in the drop down menu choose channels '''1, 11, or 6'''. Try to pick the emptiest of the three, try using a Wi-Fi Analyzer as your guide if you're able to.

	Step 6		Step 6

Gc899 at 17:33, 9 August 2024

2024-08-09T17:33:18Z

Gc899 at 17:00, 9 August 2024

2024-08-09T17:00:54Z

← Older revision		Revision as of 17:00, 9 August 2024
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	= <sup><u>'''Cable Troubleshooting'''</u></sup> =		= <sup><u>'''Cable Troubleshooting'''</u></sup> =
	Welcome to the troubleshooting page for NCF cable modems. You can learn how to resolve typical problems with a cable modems by reading these articles. guiding you through the process of resolving some typical issues that you might encounter on your own.		Welcome to the troubleshooting page for NCF cable modems. You can learn how to resolve typical problems with cable modems by reading these articles, guiding you through the process of resolving some typical issues that you might encounter on your own.

	= '''<u>Common fixes for Cable modems</u>''' =		= '''<u>Common fixes for Cable modems</u>''' =
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	1.'''<u>Power off or Restart your modem</u>'''		1.'''<u>Power off or Restart your modem</u>'''

	Perform a power cycle, by ~~unplug~~ your modem from the wall for a duration of 30 seconds. Sometimes your cable modem may require a restart.		Perform a power cycle, by unplugging your modem from the wall for a duration of 30 seconds. Sometimes your cable modem may require a restart.

			Restarting your modem may fix some Internet connection issues, improve slow connections, and resolve frequent wireless issues. Best way to reboot a modem, unplug its power and Ethernet wires.

	2.'''<u>Check the Coaxial cable</u>'''		2.'''<u>Check the Coaxial cable</u>'''
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	'''If the first ~~two~~ methods do not work and your modem is not damaged in any way, try a factory reset.'''
			'''If the first three methods do not work and your modem is not damaged in any way, try a factory reset.'''

Gc899 at 19:40, 8 August 2024

2024-08-08T19:40:42Z

← Older revision		Revision as of 19:40, 8 August 2024
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	Select '''Admin''', choose '''Device Reset''' tab, and select the '''Factory Reset''' button'''.'''		Select '''Admin''', choose '''Device Reset''' tab, and select the '''Factory Reset''' button'''.'''

	[[File:Cable factory.png\|thumb\|~~918x918px~~\|Factory Reset]]		[[File:Cable factory.png\|thumb\|669x669px\|Factory Reset]]


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	Using a pin or pencil tip, press and hold the '''RESET''' button at the back of the modem for at least 30 seconds, it will take about 5 to 10 minutes for the CODA-4680 to reboot its self.		Using a pin or pencil tip, press and hold the '''RESET''' button at the back of the modem for at least 30 seconds, it will take about 5 to 10 minutes for the CODA-4680 to reboot its self.

	[[File:Hard reset.png\|thumb\|~~448x448px~~\|Factory Rest Button]]		[[File:Hard reset.png\|thumb\|427x427px\|Factory Rest Button]]


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	[[File:Wifi1.png\|thumb\|~~608x608px~~]]
			[[File:Wifi1.png\|thumb\|503x503px]]


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	Connect to your modem using a wired Ethernet cable or join your Wireless network		Connect to your modem using a wired Ethernet cable or join your Wireless network

			[[File:Wifichannels.png\|thumb\|529x529px\|Wifi channels]]'''<u>2.4 Bandwidth</u>'''

			Step 1

	~~'''<u>2.4 Bandwidth</u>'''~~

	~~Step 1~~
	~~[[File:Wifichannels.png\|thumb\|564x564px\|Wifi channels]]~~
	Login to the modem using a web Interface		Login to the modem using a web Interface

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	'''<u>5G bandwidth</u>'''		'''<u>5G bandwidth</u>'''

			[[File:5wifichannels.png\|thumb\|578x578px]]Step 1

	Step 1

	Login to the modem using a web Interface		Login to the modem using a web Interface
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	You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup'''>		You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup'''>
	~~[[File:5wifichannels.png\|thumb\|578x578px]]~~
	Step 3		Step 3

Gc899 at 19:38, 8 August 2024

2024-08-08T19:38:13Z

← Older revision		Revision as of 19:38, 8 August 2024
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	*		*

	[[File:Lets go.png\|thumb\|~~675x675px~~]]		[[File:Lets go.png\|thumb\|543x543px]]


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			[[File:Testconnect.png\|thumb\|499x499px]]Select '''Test Connection''' to test the modem's internet connection


	~~Select '''Test Connection''' to test the modem's internet connection~~


	~~[[File:Testconnect.png\|thumb\|675x675px]]~~


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	If the test is successful, the Quick Setup will confirm that your modem is connected to the internet. Select '''Setup Wi-Fi''' to configure the Wi-Fi network name and password you wish to use. If the test is not successful, you will not be able to provide with the Quick Setup. Check the light pattern on the Hitron COD-4680, or turn it off, reconnect the coaxial cable, and try the Quick Setup again.		If the test is successful, the Quick Setup will confirm that your modem is connected to the internet. Select '''Setup Wi-Fi''' to configure the Wi-Fi network name and password you wish to use. If the test is not successful, you will not be able to provide with the Quick Setup. Check the light pattern on the Hitron COD-4680, or turn it off, reconnect the coaxial cable, and try the Quick Setup again.

	[[File:Test.png\|thumb\|~~703x703px~~]]		[[File:Test.png\|thumb\|522x522px]]


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	[[File:Wifi1.png\|thumb\|~~701x701px~~]]		[[File:Wifi1.png\|thumb\|608x608px]]


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	3. Select Admin choose Diagnostics, in the destination (IP or domain) section type '''1.1.1.1''' or '''cloudflare.com'''		3. Select Admin choose Diagnostics, in the destination (IP or domain) section type '''1.1.1.1''' or '''cloudflare.com'''

	[[File:Ping test.png\|thumb\|~~657x657px~~]]		[[File:Ping test.png\|thumb\|613x613px]]


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	* click '''traceroute'''.		* click '''traceroute'''.

	[[File:Traceroute.png\|thumb\|~~721x721px~~]]		[[File:Traceroute.png\|thumb\|650x650px]]


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	# Under '''status''' select '''DOCSIS Event'''		# Under '''status''' select '''DOCSIS Event'''
	[[File:Cable logs.png\|thumb\|~~842x842px~~\|Logs]]		[[File:Cable logs.png\|thumb\|731x731px\|Logs]]


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	Step 1		Step 1
	[[File:Wifichannels.png\|thumb\|~~633x633px~~\|Wifi channels]]		[[File:Wifichannels.png\|thumb\|564x564px\|Wifi channels]]
	Login to the modem using a web Interface		Login to the modem using a web Interface

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	You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup'''>		You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup'''>
	[[File:5wifichannels.png\|thumb\|~~630x630px~~]]		[[File:5wifichannels.png\|thumb\|578x578px]]
	Step 3		Step 3

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	You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup>'''[[File:Bands.png\|thumb\|~~662x662px~~]]		You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup>'''[[File:Bands.png\|thumb\|567x567px]]


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	* Click on the '''Advanced''' tab		* Click on the '''Advanced''' tab
	* Ensure that the Band streeting is '''Disabled'''		* Ensure that the Band streeting is '''Disabled'''
	* [[File:SSID.png\|thumb\|~~525x525px~~]]Click '''save changes'''		* [[File:SSID.png\|thumb\|471x471px]]Click '''save changes'''

Gc899 at 19:35, 8 August 2024

2024-08-08T19:35:35Z

← Older revision		Revision as of 19:35, 8 August 2024
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			= <sup><u>'''Cable Troubleshooting'''</u></sup> =
			Welcome to the troubleshooting page for NCF cable modems. You can learn how to resolve typical problems with a cable modems by reading these articles. guiding you through the process of resolving some typical issues that you might encounter on your own.

	= '''<u>Common fixes for Cable modems</u>''' =		= '''<u>Common fixes for Cable modems</u>''' =
	If ~~the~~ modem'~~s @ light is on but there is no internet~~, ~~try power cycling it~~.		If you experience frequent disconnections of your Internet connection, there’s a few things you need to check or do.

			1.'''<u>Power off or Restart your modem</u>'''

			Perform a power cycle, by unplug your modem from the wall for a duration of 30 seconds. Sometimes your cable modem may require a restart.

			2.'''<u>Check the Coaxial cable</u>'''

	* To perform a power cycle, unplug your modem ~~from~~ the ~~wall for a duration of 30 seconds~~.		Make sure your coax connection is secure at both the modem and the coax outlet.

	In the ~~event that the @ light is off and the ⬇️ downstream light or ⬆️ upstream light is flashing try:~~		3.'''<u>Check the Ethernet cable</u>'''

	* Disconnect and ~~reconnect~~ the ~~coaxial cable at~~ the ~~back~~, ~~making sure it is securely attached~~.		Check to determine if the Ethernet connections at the modem and the Ethernet port on your device are secure


			'''If the first two methods do not work and your modem is not damaged in any way, try a factory reset.'''

	~~'''If the first two methods do not work, perform a factory reset.'''~~



	== '''<u>Factory Reset</u>''' ==		== '''<u>Factory Reset</u>''' ==
	When ~~you perform~~ a factory reset, ~~the~~ CODA-4680 returns to default settings, losing all user-configured settings and returning ~~the modem~~ to its initial configuration state.		When performing a factory reset, on a CODA-4680 returns to default settings, losing all user-configured settings and returning to its initial configuration state.


	'''<u>Method One</u>'''		'''<u>Method One</u>'''
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	[[File:Login.png\|thumb\|433x433px\|CODA-4680-Login]]		[[File:Login.png\|thumb\|433x433px\|CODA-4680-Login]]





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	'''<u>Method Two</u>'''		'''<u>Method Two</u>'''

	Using a pin or pencil tip, press and hold the RESET button at the back of the modem for at least 30 seconds, it will take about 5 to 10 minutes for the CODA-4680 to reboot its self.		Using a pin or pencil tip, press and hold the '''RESET''' button at the back of the modem for at least 30 seconds, it will take about 5 to 10 minutes for the CODA-4680 to reboot its self.

	[[File:Hard reset.png\|thumb\|448x448px\|Factory Rest Button]]		[[File:Hard reset.png\|thumb\|448x448px\|Factory Rest Button]]
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	[[File:Lets go.png\|thumb\|675x675px]]		[[File:Lets go.png\|thumb\|675x675px]]



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	Ping test and ~~traceroute~~ are useful for validating the status of a networked device. It can also assist in detecting latency, routing, or congestion issues between two devices communicating over a network.		'''Ping''' test and '''Traceroute''' are useful for validating the status of a networked device. It can also assist in detecting latency, routing, or congestion issues between two devices communicating over a network.

	=== '''<u>Ping test</u>''' ===		=== '''<u>Ping test</u>''' ===
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	2.You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup'''>		2.You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup'''>

	3. Select Admin choose Diagnostics, in the destination (IP or domain) section type 1.1.1.1 or cloudflare.com		3. Select Admin choose Diagnostics, in the destination (IP or domain) section type '''1.1.1.1''' or '''cloudflare.com'''

	[[File:Ping test.png\|thumb\|657x657px]]		[[File:Ping test.png\|thumb\|657x657px]]
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	3. Select Admin choose '''Diagnostics,''' in the destination (IP or domain) section type:		3. Select Admin choose '''Diagnostics,''' in the destination (IP or domain) section type:

	* 1.1.1.1 or cloudflare.com		* '''1.1.1.1''' or '''cloudflare.com'''
	* click '''traceroute'''.		* click '''traceroute'''.

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	==== '''<u>Modem Logs</u>''' ====		==== '''<u>Modem Logs</u>''' ====
	Help desk will occasionally request screenshots of ~~their~~ modem logs. These logs provide a clearer insight of what is happening with your modem. Follow the steps below:		Help desk will occasionally request screenshots of your modem logs. These logs provide a clearer insight of what is happening with your modem. Follow the steps below:


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	3.Change the settings for DNS Obtain to '''Manual'''		3.Change the settings for DNS Obtain to '''Manual'''

	4.Change the settings for DNS1 and DNS2 type in the IP address below. We recommend using the Cloudflare DNS servers at:		4.Change the settings for DNS1 and DNS2 type in the IP address below. We recommend using the '''Cloudflare''' DNS servers at:

	* '''DNS1: 1.1.1.1'''		* '''DNS1: 1.1.1.1'''
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	5. Change the settings for IPv6 Obtain to '''Manual'''		5. Change the settings for IPv6 Obtain to '''Manual'''

	6.Change the settings for IPv6 DNS1 and IPv6 DNS2 type in the IP address below. We recommend using the Cloudflare DNS servers at:		6.Change the settings for IPv6 DNS1 and IPv6 DNS2 type in the IP address below. We recommend using the '''Cloudflare''' DNS servers at:

	* '''IPv6 DNS1: 2606:4700:4700::1111'''		* '''IPv6 DNS1: 2606:4700:4700::1111'''
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	~~Steps to enable band steering~~		'''Step 1:'''

	~~Step 1~~		Connect to your modem using a wired Ethernet cable or join your Wireless network

	~~Connect~~ to ~~your~~ modem using a ~~wired Ethernet cable or join your Wireless network~~		Login to the modem using a web Interface:

	~~Login to the modem using a web Interface~~
	Enter <nowiki>http://192.168.0.1</nowiki> into the address bar in your web browser '''Chrome''', '''Firefox''' or '''Safari'''		Enter <nowiki>http://192.168.0.1</nowiki> into the address bar in your web browser '''Chrome''', '''Firefox''' or '''Safari'''



	~~Step 2~~

	You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup>'''[[File:Bands.png\|thumb\|662x662px]]Step 3		'''Step 2:'''



			You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup>'''[[File:Bands.png\|thumb\|662x662px]]


			'''Step 3:'''

	* Click on '''wireless'''		* Click on '''wireless'''
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	'''Steps to disabling bandsteering'''		'''<u>Steps to disabling bandsteering</u>'''

	'''Step 1'''		'''Step 1'''

Gc899 at 17:30, 25 July 2024

2024-07-25T17:30:20Z

← Older revision		Revision as of 17:30, 25 July 2024
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	Connect to your modem using a wired Ethernet cable or join your Wireless network		Connect to your modem using a wired Ethernet cable or join your Wireless network

	Enter <nowiki>http://192.168.0.1</nowiki> into the address bar in your web browser '''Chrome''', '''Firefox''' or '''Safari'''.		[[File:DNS-settings.png\|thumb\|520x520px\|DNS Change]]Enter <nowiki>http://192.168.0.1</nowiki> into the address bar in your web browser '''Chrome''', '''Firefox''' or '''Safari'''.

	You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup'''>		You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup'''>
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	'''Once changes have been saved power cycle the modem.'''		'''Once changes have been saved power cycle the modem.'''

	~~[[File:DNS-settings.png\|thumb\|520x520px\|DNS Change]]~~













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	After selecting a channel '''save changes'''		After selecting a channel '''save changes'''



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	'''<u>5G bandwidth</u>'''		'''<u>5G bandwidth</u>'''



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	After selecting a channel '''save changes'''		After selecting a channel '''save changes'''

	==== '''<u>Band steering</u>''' ====





			=== '''<u>Band steering</u>''' ===


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	Step 2		Step 2

	You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup>'''		You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup>'''[[File:Bands.png\|thumb\|662x662px]]Step 3

	Step 3

	* Click on '''wireless'''		* Click on '''wireless'''
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	* Click on the '''Advanced''' tab		* Click on the '''Advanced''' tab
	* Ensure that the Band streeting is '''Disabled'''		* Ensure that the Band streeting is '''Disabled'''
	* ~~Click '''save changes'''~~		* [[File:SSID.png\|thumb\|525x525px]]Click '''save changes'''
	[[File:~~Bands~~.png\|thumb\|~~768x768px~~]]












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	* Click on '''wireless'''		* Click on '''wireless'''
	Both the '''2.4G''' and '''5G''' the '''Network Name (SSID)''' can be adjusted so it is unique for each (ie add 5g after the 5GHz		Both the '''2.4G''' and '''5G''' the '''Network Name (SSID)''' can be adjusted so it is unique for each (ie add 5g after the 5GHz

	~~[[File:SSID.png\|thumb\|715x715px]]~~

Gc899 at 17:26, 25 July 2024

2024-07-25T17:26:12Z

← Older revision		Revision as of 17:26, 25 July 2024
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	[[File:Login.png\|thumb\|433x433px\|CODA-4680-Login~~\|left~~]]		[[File:Login.png\|thumb\|433x433px\|CODA-4680-Login]]


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	Select '''Admin''', choose '''Device Reset''' tab, and select the '''Factory Reset''' button'''.'''		Select '''Admin''', choose '''Device Reset''' tab, and select the '''Factory Reset''' button'''.'''

	[[File:Cable factory.png~~\|left~~\|thumb\|918x918px\|Factory Reset]]		[[File:Cable factory.png\|thumb\|918x918px\|Factory Reset]]


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	Using a pin or pencil tip, press and hold the RESET button at the back of the modem for at least 30 seconds, it will take about 5 to 10 minutes for the CODA-4680 to reboot its self.		Using a pin or pencil tip, press and hold the RESET button at the back of the modem for at least 30 seconds, it will take about 5 to 10 minutes for the CODA-4680 to reboot its self.

	[[File:Hard reset.png\|thumb\|448x448px\|Factory Rest Button~~\|left~~]]		[[File:Hard reset.png\|thumb\|448x448px\|Factory Rest Button]]


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	*		*

	[[File:Lets go.png~~\|left~~\|thumb\|675x675px]]		[[File:Lets go.png\|thumb\|675x675px]]


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	[[File:Testconnect.png~~\|left~~\|thumb\|675x675px]]		[[File:Testconnect.png\|thumb\|675x675px]]


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	If the test is successful, the Quick Setup will confirm that your modem is connected to the internet. Select '''Setup Wi-Fi''' to configure the Wi-Fi network name and password you wish to use. If the test is not successful, you will not be able to provide with the Quick Setup. Check the light pattern on the Hitron COD-4680, or turn it off, reconnect the coaxial cable, and try the Quick Setup again.		If the test is successful, the Quick Setup will confirm that your modem is connected to the internet. Select '''Setup Wi-Fi''' to configure the Wi-Fi network name and password you wish to use. If the test is not successful, you will not be able to provide with the Quick Setup. Check the light pattern on the Hitron COD-4680, or turn it off, reconnect the coaxial cable, and try the Quick Setup again.

	[[File:Test.png~~\|left~~\|thumb\|703x703px]]		[[File:Test.png\|thumb\|703x703px]]


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	[[File:Wifi1.png~~\|left~~\|thumb\|701x701px]]		[[File:Wifi1.png\|thumb\|701x701px]]


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	3. Select Admin choose Diagnostics, in the destination (IP or domain) section type 1.1.1.1 or cloudflare.com		3. Select Admin choose Diagnostics, in the destination (IP or domain) section type 1.1.1.1 or cloudflare.com

	[[File:Ping test.png~~\|left~~\|thumb\|657x657px]]		[[File:Ping test.png\|thumb\|657x657px]]


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	* click '''traceroute'''.		* click '''traceroute'''.

	[[File:Traceroute.png~~\|left~~\|thumb\|721x721px]]		[[File:Traceroute.png\|thumb\|721x721px]]


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	# Under '''status''' select '''DOCSIS Event'''		# Under '''status''' select '''DOCSIS Event'''
	[[File:Cable logs.png~~\|left~~\|thumb\|842x842px\|Logs]]		[[File:Cable logs.png\|thumb\|842x842px\|Logs]]


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	'''Once changes have been saved power cycle the modem.'''		'''Once changes have been saved power cycle the modem.'''

	[[File:DNS-settings.png~~\|left~~\|thumb\|520x520px\|DNS Change]]		[[File:DNS-settings.png\|thumb\|520x520px\|DNS Change]]


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	* Ensure that the Band streeting is '''Disabled'''		* Ensure that the Band streeting is '''Disabled'''
	* Click '''save changes'''		* Click '''save changes'''
	[[File:Bands.png~~\|left~~\|thumb\|768x768px]]		[[File:Bands.png\|thumb\|768x768px]]


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	Both the '''2.4G''' and '''5G''' the '''Network Name (SSID)''' can be adjusted so it is unique for each (ie add 5g after the 5GHz		Both the '''2.4G''' and '''5G''' the '''Network Name (SSID)''' can be adjusted so it is unique for each (ie add 5g after the 5GHz

	[[File:SSID.png~~\|left~~\|thumb\|715x715px]]		[[File:SSID.png\|thumb\|715x715px]]

Gc899: I add pictures

2024-06-18T19:06:16Z

I add pictures

← Older revision		Revision as of 19:06, 18 June 2024
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	[[File:Lets go.png\|left\|thumb\|675x675px]]		[[File:Lets go.png\|left\|thumb\|675x675px]]



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	Select '''Test Connection''' to test the modem's internet connection		Select '''Test Connection''' to test the modem's internet connection


	[[File:Testconnect.png\|left\|thumb\|675x675px]]		[[File:Testconnect.png\|left\|thumb\|675x675px]]








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	==== '''<u>How to change your DNS settings</u>''' ====		==== '''<u>How to change your DNS settings</u>''' ====



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			'''<u>2.4 Bandwidth</u>'''

	Step 1		Step 1
			[[File:Wifichannels.png\|thumb\|633x633px\|Wifi channels]]
	Login to the modem using a web Interface		Login to the modem using a web Interface

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	Change the '''channel bandwidth''' switch 20/40 MHz to 20MH		Change the '''channel bandwidth''' switch 20/40 MHz to 20MH

			Step 5

			Change the '''wireless channel''' from auto to any of the channels in the drop down menu choose channels '''1, 11, or 6'''. Try to pick the emptiest of the three, try using a Wi-Fi Analyzer as your guide if your able to.

			Step 6

			After selecting a channel '''save changes'''










			'''<u>5G bandwidth</u>'''


			Step 1

			Login to the modem using a web Interface

			* Enter <nowiki>http://192.168.0.1</nowiki> into the address bar in your web browser '''Chrome''', '''Firefox''' or '''Safari'''.

			Step 2

			You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup'''>
			[[File:5wifichannels.png\|thumb\|630x630px]]
			Step 3

			Click on '''wireless''' choose '''basic settings''' should already be selected 5G tab will be selected by default.

	Step 5		Step 4

	Change the '''~~wireless~~ channel''' ~~from auto~~ to ~~any of the channels in the drop down menu~~		Change the '''channel bandwidth''' switch 20/40 MHz to 20MH

			Step 5

			Change the '''wireless channel''' from auto to any of the channels in the drop down menu try to choose channels '''36, 40, 44, and 48''' are the best 5G channels WiFi because they are least likely to overlap with other channels or try using channels '''149, 153, 157,''' and '''161''' as they are also less likely to overlap with other channels.

	Step 6		Step 6
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	You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup>'''		You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup>'''


	Step 3		Step 3

← Older revision		Revision as of 17:33, 9 August 2024
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	= '''<u>Common fixes for Cable modems</u>''' =		= '''<u>Common fixes for Cable modems</u>''' =
	If you experience frequent disconnections of your Internet connection, there’s a few things you ~~need to~~ check ~~or do~~.		If you experience frequent disconnections of your Internet connection, there’s a few things you can do or check.

	1.'''<u>Power off or Restart your modem</u>'''		1.'''<u>Power off or Restart your modem</u>'''
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	Check to determine if the Ethernet connections at the modem and the Ethernet port on your device are secure		Check to determine if the Ethernet connections at the modem and the Ethernet port on your device are secure



	'''If the first three methods do not work and your modem is not damaged in any way, try a factory reset.'''		'''If the first three methods do not work and your modem is not damaged in any way, try a factory reset.'''




	== '''<u>Factory Reset</u>''' ==		== '''<u>Factory Reset</u>''' ==
	When performing a factory reset, on a CODA-4680 returns to default settings, losing all user-configured settings and returning to its initial configuration state.		When performing a factory reset, on a CODA-4680 returns to default settings, losing all user-configured settings and returning to its initial configuration state.



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	'''<u>Method Two</u>'''		'''<u>Method Two</u>'''

	Using a pin or pencil tip, press and hold the '''RESET''' button at the back of the modem for at least 30 seconds, it will take about 5 to 10 minutes for the CODA-4680 to reboot ~~its self~~.		Using a pin or pencil tip, press and hold the '''RESET''' button at the back of the modem for at least 30 seconds, it will take about 5 to 10 minutes for the CODA-4680 to reboot itself.

	[[File:Hard reset.png\|thumb\|427x427px\|Factory Rest Button]]		[[File:Hard reset.png\|thumb\|427x427px\|Factory Rest Button]]
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	~~Once the modem has rebooted its self which will take 5 to 10 minutes,~~ If using wifi connect a device to the modem's EasyConnect Wi-Fi network. The EasyConnect Wi-Fi network only connects your device to the modem, it will not connect your device to the internet. The EasyConnect Wi-Fi network name and password is specific to your modem, and can be found on the label on the back of the modem. It takes the form of:		If using wifi connect a device to the modem's EasyConnect Wi-Fi network. The EasyConnect Wi-Fi network only connects your device to the modem, it will not connect your device to the internet. The EasyConnect Wi-Fi network name and password is specific to your modem, and can be found on the label on the back of the modem. It takes the form of:

	Default Wi-Fi Network: CODAXXXXX-EasyConnect (XXXXX is a series of numbers)		Default Wi-Fi Network: CODAXXXXX-EasyConnect (XXXXX is a series of numbers)
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	If the test is successful, the Quick Setup will confirm that your modem is connected to ~~the internet~~. Select '''Setup Wi-Fi''' to configure the Wi-Fi network name and password you wish to use. If the test is not successful, you will not be able to provide with the Quick Setup. Check the light pattern on the Hitron COD-4680, or turn it off, reconnect the coaxial cable, and try the Quick Setup again.		If the test is successful, the Quick Setup will confirm that your modem is connected to your modem. Select '''Setup Wi-Fi''' to configure the Wi-Fi network name and password you wish to use. If the test is not successful, you will not be able to provide with the Quick Setup. Check the light pattern on the Hitron COD-4680, or turn it off, reconnect the coaxial cable, and try the Quick Setup again.

	[[File:Test.png\|thumb\|522x522px]]		[[File:Test.png\|thumb\|522x522px]]