DSL Processes - Revision history

Xx176: /* Changing Voice (Wet) Provider */

2020-11-24T15:26:10Z

Changing Voice (Wet) Provider

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	=Changing Voice (Wet) Provider=		=Changing Voice (Wet) Provider=
	If you are using DSL internet service from NCF over a voice telephone (wet) landline, changing the telephone provider of that line will affect your internet service. This is because, despite your address and phone wiring remaining the same, NCF must move your DSL internet service from one voice (wet) line provider to another. Scheduling your switch between providers with NCF will help us ensure that interruption to your internet ~~services~~ remains minimal during the change.		If you are using DSL internet service from NCF over a voice telephone (wet) landline, changing the telephone provider of that line will affect your internet service. This is because, despite your address and phone wiring remaining the same, NCF must move your DSL internet service from one voice (wet) line provider to another. Scheduling your switch between providers with NCF will help us ensure that interruption to your DSL internet service remains minimal during the change.

	# '''Pick a date for your change''': we require '''at least''' five (5) business days advance notice. The more notice you can provide us, the more reliably we can schedule the necessary DSL changes, and the shorter the possible period of internet service interruption.		# '''Pick a date for your change''': we require '''at least''' five (5) business days advance notice. The more notice you can provide us, the more reliably we can schedule the necessary DSL changes, and the shorter the possible period of internet service interruption.

Xx176: /* Changing Voice (Wet) Provider */

2020-11-24T15:25:28Z

Changing Voice (Wet) Provider

← Older revision		Revision as of 15:25, 24 November 2020
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	=Changing Voice (Wet) Provider=		=Changing Voice (Wet) Provider=
	If you are using DSL internet service from NCF over a voice telephone (wet) landline, changing the telephone provider of that line will affect your internet service. This is ~~since~~, despite your address and phone wiring remaining the same, NCF must move your DSL internet service from one voice (wet) line provider to another. Scheduling your switch between providers with NCF will help us ensure that interruption to your internet services remains minimal during the change.		If you are using DSL internet service from NCF over a voice telephone (wet) landline, changing the telephone provider of that line will affect your internet service. This is because, despite your address and phone wiring remaining the same, NCF must move your DSL internet service from one voice (wet) line provider to another. Scheduling your switch between providers with NCF will help us ensure that interruption to your internet services remains minimal during the change.

	# '''Pick a date for your change''': we require '''at least''' five (5) business days advance notice. The more notice you can provide us, the more reliably we can schedule the necessary DSL changes, and the shorter the possible period of internet service interruption.		# '''Pick a date for your change''': we require '''at least''' five (5) business days advance notice. The more notice you can provide us, the more reliably we can schedule the necessary DSL changes, and the shorter the possible period of internet service interruption.

Xx176: /* Changing Voice (Wet) Provider */

2020-11-24T15:21:32Z

Changing Voice (Wet) Provider

← Older revision		Revision as of 15:21, 24 November 2020
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	=Changing Voice (Wet) Provider=		=Changing Voice (Wet) Provider=
	If you are using DSL internet service from NCF over a telephone (wet) landline, changing the provider of that ~~wet~~ line will affect your internet service.. Scheduling your switch between ~~voice~~ providers with NCF will help us ensure that interruption to your internet services remains minimal during the change.		If you are using DSL internet service from NCF over a voice telephone (wet) landline, changing the telephone provider of that line will affect your internet service. This is since, despite your address and phone wiring remaining the same, NCF must move your DSL internet service from one voice (wet) line provider to another. Scheduling your switch between providers with NCF will help us ensure that interruption to your internet services remains minimal during the change.

	# '''Pick a date for your change''': we require '''at least''' five (5) business days advance notice. The more notice you can provide us, the more reliably we can schedule the necessary DSL changes, and the shorter possible period of internet service interruption.		# '''Pick a date for your change''': we require '''at least''' five (5) business days advance notice. The more notice you can provide us, the more reliably we can schedule the necessary DSL changes, and the shorter the possible period of internet service interruption.
	#* For many activations, Bell requires that someone be at home and may provide the options of morning (8 am and noon), afternoon (noon to 5 pm) or evening (5 to 8 pm) to receive a technician.		#* For many activations, Bell requires that someone be at home and may provide the options of morning (8 am and noon), afternoon (noon to 5 pm) or evening (5 to 8 pm) to receive a technician.
	#* Should a technician's visit be missed, NCF will need to request another activation date, delaying the DSL activation with the new provider by 5 additional business days.		#* Should a technician's visit be missed, NCF will need to request another activation date, delaying the DSL activation with the new provider by 5 additional business days.

Xx176: /* Charges */

2020-11-24T15:14:44Z

Charges

← Older revision		Revision as of 15:14, 24 November 2020
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	# '''Confirmation Email:''' You'll receive confirmation by email and Office Message.		# '''Confirmation Email:''' You'll receive confirmation by email and Office Message.
	It is best to have your DSL service re-established on the same day as the phone line is activated with your new provider. If you do not do that, Bell will sometimes require a five day interval between phone line activation and DSL start, so eithe schedule the DSL activation on the same day as the phone line activation, or more than 5 business days after the phone line activation.		It is best to have your DSL service re-established on the same day as the phone line is activated with your new provider. If you do not do that, Bell will sometimes require a five day interval between phone line activation and DSL start, so eithe schedule the DSL activation on the same day as the phone line activation, or more than 5 business days after the phone line activation.
			== Charges ==
			Changing voice (wet) line providers is considered a move by NCF. Even though your address remains the same, NCF has to move the DSL internet service from one voice service provider to another. Charges for moves are found in [[DSL Rates]], listed as the Service Installation/Change Fee.

			NCF doesn't charge for partial months of service. Thus if you switch voice providers during your service month, the new service begins independent of your current month. You will be billed at your old service rate until your next service date, at which time the new rate will start.
	=Pause Service=		=Pause Service=
	DSL services can be paused for a minimum of 28 days or one month, there is no maximum.		DSL services can be paused for a minimum of 28 days or one month, there is no maximum.

Xx176 at 15:11, 24 November 2020

2020-11-24T15:11:15Z

← Older revision		Revision as of 15:11, 24 November 2020
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	NCF doesn't charge for partial months of service. Thus if you move during your service month, the new service begins independent of your current month. You will be billed at your old service rate until your next service date, at which time the new rate will start.		NCF doesn't charge for partial months of service. Thus if you move during your service month, the new service begins independent of your current month. You will be billed at your old service rate until your next service date, at which time the new rate will start.

			=Changing Voice (Wet) Provider=
			If you are using DSL internet service from NCF over a telephone (wet) landline, changing the provider of that wet line will affect your internet service.. Scheduling your switch between voice providers with NCF will help us ensure that interruption to your internet services remains minimal during the change.

			# '''Pick a date for your change''': we require '''at least''' five (5) business days advance notice. The more notice you can provide us, the more reliably we can schedule the necessary DSL changes, and the shorter possible period of internet service interruption.
			#* For many activations, Bell requires that someone be at home and may provide the options of morning (8 am and noon), afternoon (noon to 5 pm) or evening (5 to 8 pm) to receive a technician.
			#* Should a technician's visit be missed, NCF will need to request another activation date, delaying the DSL activation with the new provider by 5 additional business days.
			# '''Arrange the voice service switch''': since you currently have voice service on the phone line, you will need to set an activation date with your new provider, as well as a cancellation date with your old provider. First contact your new provider, and confirm with them an '''Activation''' '''Date''', '''Confirmation Number''', and '''Circuit ID'''. Next contact your old service provider, and confirm a cancellation date with them that is identical to the Activation Date you confirmed with your new provider. You will need to tell NCF:
			#* who your new voice '''Provider''' is '''AND'''
			#* what the new '''Circuit ID''' for your voice (wet) line is (for example, something like LCLXXU564426000BLCA000)
			# '''Details We Need to Process your Switch''': Go to NCF's [http://www.ncf.ca/ncf/support/officeMsg.jsp Office Message] page and select 'DSL Move' or call [Tel:(613) 721-1773 (613) 721-1773] ext. 0, and provide the following information:
			#* The full address, including postal code, of your current location
			#* Your new phone number (even if you are keeping the same number).
			#* The name on the bill for the phone line (the name to which the line is registered) with the new voice provider.
			#* Information on your new provider:
			#** who your new voice Provider is
			#** The Circuit ID for your voice wet line with them
			#** The Activation date that your new provider will be activating the phone line at your location (see step two above)
			#* The date you want DSL service to start (it must be same as or later than phone line activation date with your new provider)
			# '''Confirmation Email:''' You'll receive confirmation by email and Office Message.
			It is best to have your DSL service re-established on the same day as the phone line is activated with your new provider. If you do not do that, Bell will sometimes require a five day interval between phone line activation and DSL start, so eithe schedule the DSL activation on the same day as the phone line activation, or more than 5 business days after the phone line activation.
	=Pause Service=		=Pause Service=
	DSL services can be paused for a minimum of 28 days or one month, there is no maximum.		DSL services can be paused for a minimum of 28 days or one month, there is no maximum.

Xx176: /* Pause Service */

2020-05-26T14:58:45Z

Pause Service

← Older revision		Revision as of 14:58, 26 May 2020
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	DSL services can be paused for a minimum of 28 days or one month, there is no maximum.		DSL services can be paused for a minimum of 28 days or one month, there is no maximum.

	For all DSL accounts, the charge during the paused period is $20 per month + the dry line cost + ~~HST~~ and is pro-rated for mid-month periods (ie. five weeks = (monthly cost) * (5 weeks / 4 weeks)). This is processed internally as a credit on your account for the difference between their regular plan and the amount charged during the pause. Connectivity will be disabled during the paused period.		For all DSL accounts, the charge during the paused period is '''$15 per month + the dry line cost + tax''' and is pro-rated for mid-month periods (ie. five weeks = (monthly cost) * (5 weeks / 4 weeks)). This is processed internally as a credit on your account for the difference between their regular plan and the amount charged during the pause. Connectivity will be disabled during the paused period.

	We ask members to give us one week's advance notice to process a pause. If the notice given is less than one week we will try to process it as fast as we can, but we cannot guarantee the start date of the paused period. The member will be charged the paused rate as of its implementation date.		We ask members to give us one week's advance notice to process a pause. If the notice given is less than one week we will try to process it as fast as we can, but we cannot guarantee the start date of the paused period. The member will be charged the paused rate as of its implementation date.

Xx176: /* Cancellation */

2019-12-04T17:10:58Z

Cancellation

Xx176: /* Monthly and One-time Payments */

2019-08-13T12:43:44Z

Monthly and One-time Payments

← Older revision		Revision as of 12:43, 13 August 2019
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	=Monthly and One-time Payments=		=Monthly and One-time Payments=
	# Members will be billed for recurring services on a monthly cycle. All services are pre-paid. ~~NCF offers billing via credit card or pre-authorized~~ payment ~~through auto-debit~~.		# Members will be billed for recurring services on a monthly cycle. All services are pre-paid. Member can make payments by cash, cheque, debit, Visa, Mastercard and etransfer. Learn more about payment options and restrictions from the [[Payments and Donations]] page.
	# Failure to remit payments by the due dates may result in the suspension and/or termination of DSL broadband service. Should NCF terminate the DSL broadband service with the third party supplier, fees may apply to reactivate the service once the account is settled. These fees are levied by the third party supplier and are passed along to the member.		# Failure to remit payments by the due dates may result in the suspension and/or termination of DSL broadband service. Should NCF terminate the DSL broadband service with the third party supplier, fees may apply to reactivate the service once the account is settled. These fees are levied by the third party supplier and are passed along to the member.

Xx176: /* Cancellation */

2019-05-27T14:28:45Z

Cancellation

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	We ask members to give us one week's advance notice to process a pause. If the notice given is less than one week we will try to process it as fast as we can, but we cannot guarantee the start date of the paused period. The member will be charged the paused rate as of its implementation date.		We ask members to give us one week's advance notice to process a pause. If the notice given is less than one week we will try to process it as fast as we can, but we cannot guarantee the start date of the paused period. The member will be charged the paused rate as of its implementation date.

	The invoicing for this is all done manually so a ticket to the Billing queue must be opened with the details for the request. ~~The member is is a~~ '~~Disabled~~' ~~state on~~ their DSL ~~account during~~ the ~~account~~ pause~~/suspension/hold period~~.		The invoicing for this is all done manually so a ticket to the Billing queue must be opened with the details for the request.

			'''Note:''' Members who need their service paused for more than 2 months should consider cancelling the service and asking for a reactivation 5 business days in advance of desired reconnection date. The [[DSL Rates#Installation and Change Fees\|Reactivation fee]] is often cheaper than the fee for pausing the service for over 2 months.

			To pause your service or answer your questions related to this please, you can contact the HelpDesk by phone at [Tel:613-721-1773 613-721-1773] Ext0 or email [mailto:support@ncf.ca support@ncf.ca]

	=Cancellation=		=Cancellation=
	To cancel or discontinue your DSL service, please use the		To cancel or discontinue your DSL service, please use the [http://www.ncf.ca/ncf/support/officeMsg.jsp Office Message system] and select '''DSL Cancellation'''. Alternatively, contact the HelpDesk by phone at [Tel:613-721-1773 613-721-1773] Ext0 or email [mailto:support@ncf.ca support@ncf.ca].
	[http://www.ncf.ca/ncf/support/officeMsg.jsp ~~NCF~~ Office Message system] and select '''DSL Cancellation'''. Alternatively, contact the ~~NCF office~~ by phone at 613-721-1773.
	# Members may cancel at any time.		# Members may cancel at any time.
	# '''Notice:''' NCF requires up to 5 business days to process a cancellation order.		# '''Notice:''' NCF requires up to 5 business days to process a cancellation order.
	# '''Refunds & Donations:''' NCF will provide '''~~refunds~~ for ~~partial months~~''' of service~~. You will also have the option of~~ '''~~donating~~ the balance''' of your month back to NCF.		# '''Refunds & Donations:''' NCF will prorate the monthly charge for your last months of service to the deactivation date and provide you with the following options:
	# '''Confirmation Email:''' When we receive your cancellation, we'll send a confirmation email for your records. If you don't receive a confirmation email, please call the NCF office by phone at [Tel:613-721-1773 613-721-1773] Ext0.		## '''Recieve a refund for''' the prorated balance of the service month;
			## '''Donating the balance''' of your month back to NCF; or
			## '''Leave the remaining balance''' on your account if you plan on reactivating the service.
			# '''Confirmation Email:''' When we receive your cancellation, we'll send a confirmation email for your records. If you don't receive a confirmation email, please call the NCF office by phone at [Tel:613-721-1773 613-721-1773] Ext0 or email [mailto:support@ncf.ca support@ncf.ca].
	# '''Membership:''' Cancellation of DSL services does not automatically cancel your membership in NCF.		# '''Membership:''' Cancellation of DSL services does not automatically cancel your membership in NCF.
	# '''Potential Reactivation:''' If you know you'll be resuming service at a later date, be sure to mention that when talking with the NCF office.		# '''Potential Reactivation:''' If you know you'll be resuming service at a later date, be sure to mention that when talking with the NCF office.

Xx176 at 14:10, 27 May 2019

2019-05-27T14:10:49Z

← Older revision		Revision as of 14:10, 27 May 2019
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	NCF doesn't charge for partial months of service. Thus if you move during your service month, the new service begins independent of your current month. You will be billed at your old service rate until your next service date, at which time the new rate will start.		NCF doesn't charge for partial months of service. Thus if you move during your service month, the new service begins independent of your current month. You will be billed at your old service rate until your next service date, at which time the new rate will start.

	=~~Account~~ Pause ~~(planned suspension)~~=		=Pause Service=
	~~Account pauses are available~~ for a minimum of 28 days/one month, there is no maximum.		DSL services can be paused for a minimum of 28 days or one month, there is no maximum.

	For all DSL accounts, the charge during the paused period is $20 per month + the dry line cost + HST and is pro-rated for mid-month periods (ie. five weeks = (monthly cost) * (5 weeks / 4 weeks)). This is processed internally as a credit on your account for the difference between their regular plan and the amount charged during the pause. Connectivity will be disabled during the paused period.		For all DSL accounts, the charge during the paused period is $20 per month + the dry line cost + HST and is pro-rated for mid-month periods (ie. five weeks = (monthly cost) * (5 weeks / 4 weeks)). This is processed internally as a credit on your account for the difference between their regular plan and the amount charged during the pause. Connectivity will be disabled during the paused period.

← Older revision		Revision as of 17:10, 4 December 2019
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	To pause your service or answer your questions related to this please, you can contact the HelpDesk by phone at [Tel:613-721-1773 613-721-1773] Ext0 or email [mailto:support@ncf.ca support@ncf.ca]		To pause your service or answer your questions related to this please, you can contact the HelpDesk by phone at [Tel:613-721-1773 613-721-1773] Ext0 or email [mailto:support@ncf.ca support@ncf.ca]

	=~~Cancellation~~=		=Disconnect=
	To ~~cancel~~ or discontinue your DSL service, please use the [http://www.ncf.ca/ncf/support/officeMsg.jsp Office Message system] and select '''DSL Cancellation'''. Alternatively, contact the HelpDesk by phone at [Tel:613-721-1773 613-721-1773] Ext0 or email [mailto:support@ncf.ca support@ncf.ca].		To disconnect or discontinue your DSL service, please use the [http://www.ncf.ca/ncf/support/officeMsg.jsp Office Message system] and select '''DSL Cancellation'''. Alternatively, contact the HelpDesk by phone at [Tel:613-721-1773 613-721-1773] Ext0 or email [mailto:support@ncf.ca support@ncf.ca].
	# Members may ~~cancel~~ at any time.		# Members may disconnect at any time.
	# '''Notice:''' NCF requires up to 5 business days to process a ~~cancellation~~ order.		# '''Notice:''' NCF requires up to 5 business days to process a disconnect order.
	# '''Refunds & Donations:''' NCF will prorate the monthly charge for your last months of service to the deactivation date and provide you with the following options:		# '''Refunds & Donations:''' NCF will prorate the monthly charge for your last months of service to the deactivation date and provide you with the following options:
	## '''Recieve a refund for''' the prorated balance of the service month;		## '''Recieve a refund for''' the prorated balance of the service month;
	## '''Donating the balance''' of your month back to NCF; or		## '''Donating the balance''' of your month back to NCF; or
	## '''Leave the remaining balance''' on your account if you plan on reactivating the service.		## '''Leave the remaining balance''' on your account if you plan on reactivating the service.
	# '''Confirmation Email:''' When we receive your ~~cancellation~~, we'll send a confirmation email for your records. If you don't receive a confirmation email, please call the NCF office by phone at [Tel:613-721-1773 613-721-1773] Ext0 or email [mailto:support@ncf.ca support@ncf.ca].		# '''Confirmation Email:''' When we receive your disconnect request, we'll send a confirmation email for your records. If you don't receive a confirmation email, please call the NCF office by phone at [Tel:613-721-1773 613-721-1773] Ext0 or email [mailto:support@ncf.ca support@ncf.ca].
	# '''Membership:''' ~~Cancellation~~ of DSL services does not automatically cancel your membership in NCF.		# '''Membership:''' Disconnection of DSL services does not automatically cancel your membership in NCF.
	# '''Potential Reactivation:''' If you know you'll be resuming service at a later date, be sure to mention that when talking with the NCF office.		# '''Potential Reactivation:''' If you know you'll be resuming service at a later date, be sure to mention that when talking with the NCF office.
	At NCF there is no long-term contract, no penalty fees, no hassles or need to return your modem (it's yours, you own it, you keep it!) and no high-pressure sales pitches.		At NCF there is no long-term contract, no penalty fees, no hassles or need to return your modem (it's yours, you own it, you keep it!) and no high-pressure sales pitches.
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	==Regarding your modem==		==Regarding your modem==
	*If you'd like to donate your modem you can drop it off at the NCF office.		*If you'd like to donate your modem you can drop it off at the NCF office.
	*If you'd like to sell it to other members, NCF has a [http://www.ncf.ca/ncf/dg/index.jsp?dg=118 DSL Equipment Buy/Sell] discussion group that may help you do that.		*If you'd like to sell it to other members, NCF has a [http://www.ncf.ca/ncf/dg/index.jsp?dg=118 DSL Equipment Buy/Sell] discussion group that may help you do that.

	=See also=		=See also=