https://help.ncf.ca/index.php?action=history&feed=atom&title=Questions_Suggestions_Probl%C3%A8mes_FR Questions Suggestions Problèmes FR - Revision history 2026-04-04T02:16:30Z Revision history for this page on the wiki MediaWiki 1.36.4 https://help.ncf.ca/index.php?title=Questions_Suggestions_Probl%C3%A8mes_FR&diff=7984&oldid=prev Ga928 at 16:18, 17 April 2023 2023-04-17T16:18:45Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 16:18, 17 April 2023</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l14">Line 14:</td> <td colspan="2" class="diff-lineno">Line 14:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Service d'assistance technique : [Mailto:support@ncf.ca support@ncf.ca]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Service d'assistance technique : [Mailto:support@ncf.ca support@ncf.ca]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">Andres Carranco</del>, gestionnaire des services : [Mailto:opsdev@ncf.ca opsdev@ncf.ca]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Luke Deschenes</ins>, gestionnaire des services : [Mailto:opsdev@ncf.ca opsdev@ncf.ca]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Shelley Robinson, directrice générale : [Mailto:shelley@ncf.ca shelley@ncf.ca]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Shelley Robinson, directrice générale : [Mailto:shelley@ncf.ca shelley@ncf.ca]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">Chris Cope</del>, président du conseil d'administration : [Mailto:chair@ncf.ca chair@ncf.ca]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Anis Hanna</ins>, président du conseil d'administration : [Mailto:chair@ncf.ca chair@ncf.ca]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Comment formuler une plainte au sujet du service Internet offert par le Libertel? ==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Comment formuler une plainte au sujet du service Internet offert par le Libertel? ==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Nous vous suggérons tout d'abord de communiquer avec les analystes du service d'assistance technique par courriel à l'adresse [mailto:support@ncf.ca support@ncf.ca] ou en composant le [tel:613-721-1773 613-721-1773], poste 0. Si vous laissez un message vocal, un membre de l'équipe vous contactera sans tarder.  </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Nous vous suggérons tout d'abord de communiquer avec les analystes du service d'assistance technique par courriel à l'adresse [mailto:support@ncf.ca support@ncf.ca] ou en composant le [tel:613-721-1773 613-721-1773], poste 0. Si vous laissez un message vocal, un membre de l'équipe vous contactera sans tarder.  </div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Si l'intervention du service d'assistance technique ne règle pas le problème, veuillez soumettre votre plainte au gestionnaire des services, <del style="font-weight: bold; text-decoration: none;">Andres Carranco </del>([mailto:opsdev@ncf.ca opsdev@ncf.ca] ou [Tel:613-721-1773 613-721-1773] poste 1107) ou à la directrice générale, Shelley Robinson ([mailto:shelley@ncf.ca shelley@ncf.ca] ou [tel:613-721-1773 613-721-1773], poste 1001).</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Si l'intervention du service d'assistance technique ne règle pas le problème, veuillez soumettre votre plainte au gestionnaire des services, <ins style="font-weight: bold; text-decoration: none;">Luke Deschenes </ins>([mailto:opsdev@ncf.ca opsdev@ncf.ca] ou [Tel:613-721-1773 613-721-1773] poste 1107) ou à la directrice générale, Shelley Robinson ([mailto:shelley@ncf.ca shelley@ncf.ca] ou [tel:613-721-1773 613-721-1773], poste 1001).</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Si la solution proposée ne vous convient toujours pas, vous pouvez communiquer avec la Commission des plaintes relatives aux services de télécom-télévision en consultant le site Web [https://www.ccts-cprst.ca/ www.ccts-cprst.ca] ou en composant le numéro sans frais [Tel:1-888-221-1687 1-888-221-1687].  </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Si la solution proposée ne vous convient toujours pas, vous pouvez communiquer avec la Commission des plaintes relatives aux services de télécom-télévision en consultant le site Web [https://www.ccts-cprst.ca/ www.ccts-cprst.ca] ou en composant le numéro sans frais [Tel:1-888-221-1687 1-888-221-1687].  </div></td></tr> </table> Ga928 https://help.ncf.ca/index.php?title=Questions_Suggestions_Probl%C3%A8mes_FR&diff=7913&oldid=prev Ga627: update ops mgr 2022-02-15T20:42:52Z <p>update ops mgr</p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 20:42, 15 February 2022</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l14">Line 14:</td> <td colspan="2" class="diff-lineno">Line 14:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Service d'assistance technique : [Mailto:support@ncf.ca support@ncf.ca]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Service d'assistance technique : [Mailto:support@ncf.ca support@ncf.ca]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">Nathan Medema</del>, gestionnaire des services : [Mailto:opsdev@ncf.ca opsdev@ncf.ca]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Andres Carranco</ins>, gestionnaire des services : [Mailto:opsdev@ncf.ca opsdev@ncf.ca]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Shelley Robinson, directrice générale : [Mailto:shelley@ncf.ca shelley@ncf.ca]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Shelley Robinson, directrice générale : [Mailto:shelley@ncf.ca shelley@ncf.ca]</div></td></tr> <tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l23">Line 23:</td> <td colspan="2" class="diff-lineno">Line 23:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Nous vous suggérons tout d'abord de communiquer avec les analystes du service d'assistance technique par courriel à l'adresse [mailto:support@ncf.ca support@ncf.ca] ou en composant le [tel:613-721-1773 613-721-1773], poste 0. Si vous laissez un message vocal, un membre de l'équipe vous contactera sans tarder.  </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Nous vous suggérons tout d'abord de communiquer avec les analystes du service d'assistance technique par courriel à l'adresse [mailto:support@ncf.ca support@ncf.ca] ou en composant le [tel:613-721-1773 613-721-1773], poste 0. Si vous laissez un message vocal, un membre de l'équipe vous contactera sans tarder.  </div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Si l'intervention du service d'assistance technique ne règle pas le problème, veuillez soumettre votre plainte au gestionnaire des services, <del style="font-weight: bold; text-decoration: none;">Nathan Medema </del>([mailto:<del style="font-weight: bold; text-decoration: none;">nathan</del>@ncf.ca <del style="font-weight: bold; text-decoration: none;">nathan</del>@ncf.ca] ou [Tel:613-721-1773 613-721-1773] poste <del style="font-weight: bold; text-decoration: none;">1006</del>) ou à la directrice générale, Shelley Robinson ([mailto:shelley@ncf.ca shelley@ncf.ca] ou [tel:613-721-1773 613-721-1773], poste 1001).</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Si l'intervention du service d'assistance technique ne règle pas le problème, veuillez soumettre votre plainte au gestionnaire des services, <ins style="font-weight: bold; text-decoration: none;">Andres Carranco </ins>([mailto:<ins style="font-weight: bold; text-decoration: none;">opsdev</ins>@ncf.ca <ins style="font-weight: bold; text-decoration: none;">opsdev</ins>@ncf.ca] ou [Tel:613-721-1773 613-721-1773] poste <ins style="font-weight: bold; text-decoration: none;">1107</ins>) ou à la directrice générale, Shelley Robinson ([mailto:shelley@ncf.ca shelley@ncf.ca] ou [tel:613-721-1773 613-721-1773], poste 1001).</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Si la solution proposée ne vous convient toujours pas, vous pouvez communiquer avec la Commission des plaintes relatives aux services de télécom-télévision en consultant le site Web [https://www.ccts-cprst.ca/ www.ccts-cprst.ca] ou en composant le numéro sans frais [Tel:1-888-221-1687 1-888-221-1687].  </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Si la solution proposée ne vous convient toujours pas, vous pouvez communiquer avec la Commission des plaintes relatives aux services de télécom-télévision en consultant le site Web [https://www.ccts-cprst.ca/ www.ccts-cprst.ca] ou en composant le numéro sans frais [Tel:1-888-221-1687 1-888-221-1687].  </div></td></tr> </table> Ga627 https://help.ncf.ca/index.php?title=Questions_Suggestions_Probl%C3%A8mes_FR&diff=7230&oldid=prev Xx176: /* Questions ou Suggestions? */ 2020-09-09T01:37:00Z <p><span dir="auto"><span class="autocomment">Questions ou Suggestions?</span></span></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 01:37, 9 September 2020</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l14">Line 14:</td> <td colspan="2" class="diff-lineno">Line 14:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Service d'assistance technique : [Mailto:support@ncf.ca support@ncf.ca]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Service d'assistance technique : [Mailto:support@ncf.ca support@ncf.ca]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Nathan Medema, gestionnaire des services : [Mailto:opsdev@ncf.ca <del style="font-weight: bold; text-decoration: none;">nathan</del>@ncf.ca]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Nathan Medema, gestionnaire des services : [Mailto:opsdev@ncf.ca <ins style="font-weight: bold; text-decoration: none;">opsdev</ins>@ncf.ca]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Shelley Robinson, directrice générale : [Mailto:shelley@ncf.ca shelley@ncf.ca]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Shelley Robinson, directrice générale : [Mailto:shelley@ncf.ca shelley@ncf.ca]</div></td></tr> </table> Xx176 https://help.ncf.ca/index.php?title=Questions_Suggestions_Probl%C3%A8mes_FR&diff=7229&oldid=prev Xx176: /* Questions ou Suggestions? */ 2020-09-09T01:36:41Z <p><span dir="auto"><span class="autocomment">Questions ou Suggestions?</span></span></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 01:36, 9 September 2020</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l14">Line 14:</td> <td colspan="2" class="diff-lineno">Line 14:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Service d'assistance technique : [Mailto:support@ncf.ca support@ncf.ca]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Service d'assistance technique : [Mailto:support@ncf.ca support@ncf.ca]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Nathan Medema, gestionnaire des services : [Mailto:<del style="font-weight: bold; text-decoration: none;">nathan</del>@ncf.ca nathan@ncf.ca]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Nathan Medema, gestionnaire des services : [Mailto:<ins style="font-weight: bold; text-decoration: none;">opsdev</ins>@ncf.ca nathan@ncf.ca]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Shelley Robinson, directrice générale : [Mailto:shelley@ncf.ca shelley@ncf.ca]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Shelley Robinson, directrice générale : [Mailto:shelley@ncf.ca shelley@ncf.ca]</div></td></tr> </table> Xx176 https://help.ncf.ca/index.php?title=Questions_Suggestions_Probl%C3%A8mes_FR&diff=7226&oldid=prev Xx176: /* Questions ou Suggestions? */ 2020-09-09T01:35:02Z <p><span dir="auto"><span class="autocomment">Questions ou Suggestions?</span></span></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 01:35, 9 September 2020</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l14">Line 14:</td> <td colspan="2" class="diff-lineno">Line 14:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Service d'assistance technique : [Mailto:support@ncf.ca support@ncf.ca]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Service d'assistance technique : [Mailto:support@ncf.ca support@ncf.ca]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">Andrew Martey Asare</del>, gestionnaire des services : [Mailto:<del style="font-weight: bold; text-decoration: none;">amarteyasare</del>@ncf.ca <del style="font-weight: bold; text-decoration: none;">amarteyasare</del>@ncf.ca]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Nathan Medema</ins>, gestionnaire des services : [Mailto:<ins style="font-weight: bold; text-decoration: none;">nathan</ins>@ncf.ca <ins style="font-weight: bold; text-decoration: none;">nathan</ins>@ncf.ca]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Shelley Robinson, directrice générale : [Mailto:shelley@ncf.ca shelley@ncf.ca]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Shelley Robinson, directrice générale : [Mailto:shelley@ncf.ca shelley@ncf.ca]</div></td></tr> </table> Xx176 https://help.ncf.ca/index.php?title=Questions_Suggestions_Probl%C3%A8mes_FR&diff=7225&oldid=prev Xx176: /* Comment formuler une plainte au sujet du service Internet offert par le Libertel? */ 2020-09-09T01:34:32Z <p><span dir="auto"><span class="autocomment">Comment formuler une plainte au sujet du service Internet offert par le Libertel?</span></span></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 01:34, 9 September 2020</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l23">Line 23:</td> <td colspan="2" class="diff-lineno">Line 23:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Nous vous suggérons tout d'abord de communiquer avec les analystes du service d'assistance technique par courriel à l'adresse [mailto:support@ncf.ca support@ncf.ca] ou en composant le [tel:613-721-1773 613-721-1773], poste 0. Si vous laissez un message vocal, un membre de l'équipe vous contactera sans tarder.  </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Nous vous suggérons tout d'abord de communiquer avec les analystes du service d'assistance technique par courriel à l'adresse [mailto:support@ncf.ca support@ncf.ca] ou en composant le [tel:613-721-1773 613-721-1773], poste 0. Si vous laissez un message vocal, un membre de l'équipe vous contactera sans tarder.  </div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Si l'intervention du service d'assistance technique ne règle pas le problème, veuillez soumettre votre plainte au gestionnaire des services, <del style="font-weight: bold; text-decoration: none;">Andrew Martey Asare </del>([mailto:<del style="font-weight: bold; text-decoration: none;">amarteyasare</del>@ncf.ca <del style="font-weight: bold; text-decoration: none;">amarteyasare</del>@ncf.ca] ou [Tel:613-721-1773 613-721-1773] poste 1006) ou à la directrice générale, Shelley Robinson ([mailto:shelley@ncf.ca shelley@ncf.ca] ou [tel:613-721-1773 613-721-1773], poste 1001).</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Si l'intervention du service d'assistance technique ne règle pas le problème, veuillez soumettre votre plainte au gestionnaire des services, <ins style="font-weight: bold; text-decoration: none;">Nathan Medema </ins>([mailto:<ins style="font-weight: bold; text-decoration: none;">nathan</ins>@ncf.ca <ins style="font-weight: bold; text-decoration: none;">nathan</ins>@ncf.ca] ou [Tel:613-721-1773 613-721-1773] poste 1006) ou à la directrice générale, Shelley Robinson ([mailto:shelley@ncf.ca shelley@ncf.ca] ou [tel:613-721-1773 613-721-1773], poste 1001).</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Si la solution proposée ne vous convient toujours pas, vous pouvez communiquer avec la Commission des plaintes relatives aux services de télécom-télévision en consultant le site Web [https://www.ccts-cprst.ca/ www.ccts-cprst.ca] ou en composant le numéro sans frais [Tel:1-888-221-1687 1-888-221-1687].  </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Si la solution proposée ne vous convient toujours pas, vous pouvez communiquer avec la Commission des plaintes relatives aux services de télécom-télévision en consultant le site Web [https://www.ccts-cprst.ca/ www.ccts-cprst.ca] ou en composant le numéro sans frais [Tel:1-888-221-1687 1-888-221-1687].  </div></td></tr> </table> Xx176 https://help.ncf.ca/index.php?title=Questions_Suggestions_Probl%C3%A8mes_FR&diff=5554&oldid=prev Fy792 at 13:39, 1 August 2018 2018-08-01T13:39:06Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 13:39, 1 August 2018</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l31">Line 31:</td> <td colspan="2" class="diff-lineno">Line 31:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[File:CCTS_EN.png|alt=CCTS English Website|frame|left|[https://www.ccts-cprst.ca/ CCTS English Website]]][[File:CCTS_FR.png|alt=CCTS French Website|frame|center|[https://www.ccts-cprst.ca/fr/ CCTS French Website]]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[File:CCTS_EN.png|alt=CCTS English Website|frame|left|[https://www.ccts-cprst.ca/ CCTS English Website]]][[File:CCTS_FR.png|alt=CCTS French Website|frame|center|[https://www.ccts-cprst.ca/fr/ CCTS French Website]]]</div></td></tr> <tr><td colspan="2"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td colspan="2"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">[[Category:Policy and Procedures]]</ins></div></td></tr> </table> Fy792 https://help.ncf.ca/index.php?title=Questions_Suggestions_Probl%C3%A8mes_FR&diff=5553&oldid=prev Fy792: /* Comment formuler une plainte au sujet du service Internet offert par le Libertel? */ 2018-08-01T13:38:27Z <p><span dir="auto"><span class="autocomment">Comment formuler une plainte au sujet du service Internet offert par le Libertel?</span></span></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 13:38, 1 August 2018</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l21">Line 21:</td> <td colspan="2" class="diff-lineno">Line 21:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Comment formuler une plainte au sujet du service Internet offert par le Libertel? ==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Comment formuler une plainte au sujet du service Internet offert par le Libertel? ==</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">If you're not satisfied, please feel free to contact our Service Operations Manager Andrew Martey Asare by emailing  or calling  x 1006 or Executive Director Shelley Robinson by emailing [mailto:xecdir@ncf.ca execdir@ncf.ca] or calling [Tel:613-721-1773 (613) 721-1773] x. 1001. </del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Nous vous suggérons tout d'abord de communiquer avec les analystes du service d'assistance technique par courriel à l'adresse [mailto:support@ncf.ca support@ncf.ca] ou en composant le [tel:613-721-1773 613-721-1773], poste 0. Si vous laissez un message vocal, un membre de l'équipe vous contactera sans tarder.  </div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> </div></td><td colspan="2"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">If we are not able to resolve your issue, you can contact the Commission for Complaints for Telecom-television Services (CCTS) via its [https://www.ccts-cprst.ca/ website] or call toll-free to [Tel:1-888-221-1687 1-888-221-1687].</del></div></td><td colspan="2"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> </div></td><td colspan="2"></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Nous vous suggérons tout d'abord de communiquer avec les analystes du service d'assistance technique par courriel à l'adresse [mailto:support@ncf.ca support@ncf.ca] ou en composant le [tel:613-721-1773 613-721-1773], poste 0. Si vous laissez un message vocal, un membre de l'équipe vous contactera sans tarder.</div></td><td colspan="2"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Si l'intervention du service d'assistance technique ne règle pas le problème, veuillez soumettre votre plainte au gestionnaire des services, Andrew Martey Asare ([mailto:amarteyasare@ncf.ca amarteyasare@ncf.ca] ou [Tel:613-721-1773 613-721-1773] poste 1006) ou à la directrice générale, Shelley Robinson ([mailto:shelley@ncf.ca shelley@ncf.ca] ou [tel:613-721-1773 613-721-1773], poste 1001).</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Si l'intervention du service d'assistance technique ne règle pas le problème, veuillez soumettre votre plainte au gestionnaire des services, Andrew Martey Asare ([mailto:amarteyasare@ncf.ca amarteyasare@ncf.ca] ou [Tel:613-721-1773 613-721-1773] poste 1006) ou à la directrice générale, Shelley Robinson ([mailto:shelley@ncf.ca shelley@ncf.ca] ou [tel:613-721-1773 613-721-1773], poste 1001).</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Si la solution proposée ne vous convient toujours pas, vous pouvez communiquer avec la Commission des plaintes relatives aux services de télécom-télévision en consultant le site Web www.ccts-cprst.ca ou en composant le numéro sans frais 1-888-221-1687.  </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Si la solution proposée ne vous convient toujours pas, vous pouvez communiquer avec la Commission des plaintes relatives aux services de télécom-télévision en consultant le site Web <ins style="font-weight: bold; text-decoration: none;">[https://</ins>www.ccts-cprst.ca<ins style="font-weight: bold; text-decoration: none;">/ www.ccts-cprst.ca] </ins>ou en composant le numéro sans frais <ins style="font-weight: bold; text-decoration: none;">[Tel:1-888-221-1687 </ins>1-888-221-1687<ins style="font-weight: bold; text-decoration: none;">]</ins>.  </div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== C'est quoi le CPRST? ==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== C'est quoi le CPRST? ==</div></td></tr> </table> Fy792 https://help.ncf.ca/index.php?title=Questions_Suggestions_Probl%C3%A8mes_FR&diff=5552&oldid=prev Fy792: /* C'est quoi le CPRST? */ 2018-08-01T13:37:00Z <p><span dir="auto"><span class="autocomment">C&#039;est quoi le CPRST?</span></span></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 13:37, 1 August 2018</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l32">Line 32:</td> <td colspan="2" class="diff-lineno">Line 32:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== C'est quoi le CPRST? ==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== C'est quoi le CPRST? ==</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>'''Commission <del style="font-weight: bold; text-decoration: none;">for Complaints for Telecom</del>-<del style="font-weight: bold; text-decoration: none;">television Services </del>(<del style="font-weight: bold; text-decoration: none;">CCTS</del>)''': <del style="font-weight: bold; text-decoration: none;">CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV </del>services<del style="font-weight: bold; text-decoration: none;">, and complaints of small business customers about their telecom </del>services, <del style="font-weight: bold; text-decoration: none;">free of charge. If you have a complaint about your telephone, wireless</del>, <del style="font-weight: bold; text-decoration: none;">internet or TV </del>service, <del style="font-weight: bold; text-decoration: none;">you must first try to resolve it directly with your service provider</del>. <del style="font-weight: bold; text-decoration: none;">If you have done so and have been unable to reach a satisfactory resolution</del>, <del style="font-weight: bold; text-decoration: none;">CCTS may be able to help you</del>. <del style="font-weight: bold; text-decoration: none;">To learn more about CCTS</del>, <del style="font-weight: bold; text-decoration: none;">you may visit its website at </del>www.ccts-cprst.ca <del style="font-weight: bold; text-decoration: none;">or call toll</del>-<del style="font-weight: bold; text-decoration: none;">free at </del>1-888-221-1687.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>'''Commission <ins style="font-weight: bold; text-decoration: none;">des plaintes relatives aux services de télécom</ins>-<ins style="font-weight: bold; text-decoration: none;">télévision </ins>(<ins style="font-weight: bold; text-decoration: none;">CPRST</ins>)''': <ins style="font-weight: bold; text-decoration: none;">La CPRST est un organisme indépendant ayant pour mandat de régler les plaintes des particuliers et des petites entreprises de détail relatives aux </ins>services <ins style="font-weight: bold; text-decoration: none;">de télécommunication et de télévision. Si vous avez une plainte à formuler concernant vos </ins>services <ins style="font-weight: bold; text-decoration: none;">— que ce soit le service téléphonique</ins>, <ins style="font-weight: bold; text-decoration: none;">le service sans fil</ins>, <ins style="font-weight: bold; text-decoration: none;">le </ins>service <ins style="font-weight: bold; text-decoration: none;">Internet ou de télévision</ins>, <ins style="font-weight: bold; text-decoration: none;">vous devez d'abord tenter de la régler directement auprès de votre fournisseur de services</ins>. <ins style="font-weight: bold; text-decoration: none;">Si vous l'avez fait et que vous n'êtes pas parvenu à régler la plainte de manière satisfaisante</ins>, <ins style="font-weight: bold; text-decoration: none;">la CPRST pourrait vous aider sans frais</ins>. <ins style="font-weight: bold; text-decoration: none;">Pour en savoir davantage sur la CPRST</ins>, <ins style="font-weight: bold; text-decoration: none;">vous pouvez consulter son site Web à [https://www.ccts-cprst.ca/ </ins>www.ccts-cprst.ca<ins style="font-weight: bold; text-decoration: none;">], ou composer le numéro sans frais [Tel:1-888</ins>-<ins style="font-weight: bold; text-decoration: none;">221-1687 </ins>1-888-221-1687<ins style="font-weight: bold; text-decoration: none;">]</ins>.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[File:CCTS_EN.png|alt=CCTS English Website|frame|left|[https://www.ccts-cprst.ca/ CCTS English Website]]][[File:CCTS_FR.png|alt=CCTS French Website|frame|center|[https://www.ccts-cprst.ca/fr/ CCTS French Website]]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[File:CCTS_EN.png|alt=CCTS English Website|frame|left|[https://www.ccts-cprst.ca/ CCTS English Website]]][[File:CCTS_FR.png|alt=CCTS French Website|frame|center|[https://www.ccts-cprst.ca/fr/ CCTS French Website]]]</div></td></tr> </table> Fy792 https://help.ncf.ca/index.php?title=Questions_Suggestions_Probl%C3%A8mes_FR&diff=5551&oldid=prev Fy792 at 13:34, 1 August 2018 2018-08-01T13:34:14Z <p></p> <table style="background-color: #fff; color: #202122;" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 13:34, 1 August 2018</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l2">Line 2:</td> <td colspan="2" class="diff-lineno">Line 2:</td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Questions ou Suggestions? ==</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>== Questions ou Suggestions? ==</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">National Capital FreeNet is a local, not-for-profit alternative to commercial internet service providers</del>. <del style="font-weight: bold; text-decoration: none;">Since </del>1992 <del style="font-weight: bold; text-decoration: none;">we have served more than </del>100<del style="font-weight: bold; text-decoration: none;">,</del>000 <del style="font-weight: bold; text-decoration: none;">members</del>.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Le Libertel de la Capitale nationale est un organisme sans but lucratif qui offre une solution de rechange aux fournisseurs Internet commerciaux</ins>. <ins style="font-weight: bold; text-decoration: none;">Depuis </ins>1992<ins style="font-weight: bold; text-decoration: none;">, nous avons servi plus de </ins>100 000 <ins style="font-weight: bold; text-decoration: none;">membres à l'échelle locale</ins>.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">We believe that everyone in Canada?s National Capital Region should have access to the internet</del>, <del style="font-weight: bold; text-decoration: none;">meaning they can afford a high-quality connection, understand how to use it, and feel safe online</del>. <del style="font-weight: bold; text-decoration: none;">As a social enterprise, we invest in bandwidth and community </del>services, <del style="font-weight: bold; text-decoration: none;">keeping prices as low as we can while staying sustainable</del>.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Nous croyons que tous les résidents de la Capitale nationale devraient avoir accès à des services Internet abordables et de qualité supérieure</ins>, <ins style="font-weight: bold; text-decoration: none;">et qu'ils devraient comprendre comment utiliser Internet et naviguer en toute sécurité. Nous sommes une entreprise sociale</ins>. <ins style="font-weight: bold; text-decoration: none;">Nous investissons dans la bande passante et les </ins>services <ins style="font-weight: bold; text-decoration: none;">communautaires</ins>, <ins style="font-weight: bold; text-decoration: none;">et nous maintenons les prix les plus bas possible tout en assurant notre pérennité</ins>.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">We sell high speed </del>DSL <del style="font-weight: bold; text-decoration: none;">up to </del>50 <del style="font-weight: bold; text-decoration: none;">mbps speed with unlimited usage</del>, <del style="font-weight: bold; text-decoration: none;">offer free locally-hosted email</del>, <del style="font-weight: bold; text-decoration: none;">basic web hosting, skills workshops, and dial-up</del>. <del style="font-weight: bold; text-decoration: none;">In addition to our staff support, we have an award-winning volunteer-driven Help Desk so our members can ask </del>questions <del style="font-weight: bold; text-decoration: none;">about a range of internet and computer-related issues</del>.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Le Libertel propose un forfait </ins>DSL <ins style="font-weight: bold; text-decoration: none;">à une vitesse pouvant atteindre </ins>50 <ins style="font-weight: bold; text-decoration: none;">Mbps et à utilisation illimitée. Nous offrons aussi un service de courriel gratuit géré ici même dans la région</ins>, <ins style="font-weight: bold; text-decoration: none;">un service de base d'hébergement de sites Web</ins>, <ins style="font-weight: bold; text-decoration: none;">des ateliers de formation et un service Internet à ligne commutée. Les membres du personnel offrent un soutien technique primé et sont épaulés par des bénévoles dévoués</ins>. <ins style="font-weight: bold; text-decoration: none;">Les membres peuvent ainsi obtenir des réponses à leurs </ins>questions <ins style="font-weight: bold; text-decoration: none;">sur un large éventail d'enjeux liés à l'informatique et à Internet</ins>.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">In </del>2016 <del style="font-weight: bold; text-decoration: none;">we launched our Community Access Fund</del>, <del style="font-weight: bold; text-decoration: none;">including a low-cost unlimited usage internet package for </del>32<del style="font-weight: bold; text-decoration: none;">,</del>000 Ottawa <del style="font-weight: bold; text-decoration: none;">Community Housing tenants</del>.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">En </ins>2016, <ins style="font-weight: bold; text-decoration: none;">nous avons lancé le Fonds d'accès communautaire. Quelque </ins>32 000 <ins style="font-weight: bold; text-decoration: none;">locataires de Logement communautaire d'</ins>Ottawa <ins style="font-weight: bold; text-decoration: none;">bénéficient d'un forfait Internet à utilisation illimitée à un prix très abordable</ins>.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">We were founded with a value of members helping members</del>. <del style="font-weight: bold; text-decoration: none;">If you have a </del>question, <del style="font-weight: bold; text-decoration: none;">concern</del>, suggestion <del style="font-weight: bold; text-decoration: none;">or idea for NCF please let us know</del>!</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Depuis sa fondation, le Libertel compte sur l'entraide entre les membres</ins>. <ins style="font-weight: bold; text-decoration: none;">Si vous avez une </ins>question, <ins style="font-weight: bold; text-decoration: none;">une préoccupation</ins>, <ins style="font-weight: bold; text-decoration: none;">une </ins>suggestion <ins style="font-weight: bold; text-decoration: none;">ou une idée, veuillez nous en faire part</ins>!</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">HelpDesk</del>: [Mailto:support@ncf.ca support@ncf.ca]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Service d'assistance technique </ins>: [Mailto:support@ncf.ca support@ncf.ca]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Andrew Martey Asare, <del style="font-weight: bold; text-decoration: none;">Service Operations Manager</del>: [Mailto:amarteyasare@ncf.ca amarteyasare@ncf.ca]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Andrew Martey Asare, <ins style="font-weight: bold; text-decoration: none;">gestionnaire des services </ins>: [Mailto:amarteyasare@ncf.ca amarteyasare@ncf.ca]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Shelley Robinson, <del style="font-weight: bold; text-decoration: none;">Executive Director</del>: [Mailto:shelley@ncf.ca shelley@ncf.ca]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Shelley Robinson, <ins style="font-weight: bold; text-decoration: none;">directrice générale </ins>: [Mailto:shelley@ncf.ca shelley@ncf.ca]</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>Chris Cope, <del style="font-weight: bold; text-decoration: none;">Chair of the Board of Directors</del>: [Mailto:chair@ncf.ca chair@ncf.ca<del style="font-weight: bold; text-decoration: none;">]</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Chris Cope, <ins style="font-weight: bold; text-decoration: none;">président du conseil d'administration </ins>: [Mailto:chair@ncf.ca chair@ncf.ca]</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">[[Category:Policy and Procedures]</del>]</div></td><td colspan="2"></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>== <del style="font-weight: bold; text-decoration: none;">I have a complaint about my internet </del>service <del style="font-weight: bold; text-decoration: none;">with NCF, what do I do</del>? ==</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>== <ins style="font-weight: bold; text-decoration: none;">Comment formuler une plainte au sujet du </ins>service <ins style="font-weight: bold; text-decoration: none;">Internet offert par le Libertel</ins>? ==</div></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">The first thing we suggest is that </del>you contact our <del style="font-weight: bold; text-decoration: none;">HelpDesk, either </del>by emailing [mailto:<del style="font-weight: bold; text-decoration: none;">support</del>@ncf.ca <del style="font-weight: bold; text-decoration: none;">support</del>@ncf.ca] or calling [<del style="font-weight: bold; text-decoration: none;">tel</del>:613-721-1773 613<del style="font-weight: bold; text-decoration: none;">-</del>721-1773] x. <del style="font-weight: bold; text-decoration: none;">0 and either speaking with one of our HelpDesk Analysts or leaving a voicemail and someone will follow back up with you shortly</del>.  </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">If </ins>you<ins style="font-weight: bold; text-decoration: none;">'re not satisfied, please feel free to </ins>contact our <ins style="font-weight: bold; text-decoration: none;">Service Operations Manager Andrew Martey Asare by emailing  or calling  x 1006 or Executive Director Shelley Robinson </ins>by emailing [mailto:<ins style="font-weight: bold; text-decoration: none;">xecdir</ins>@ncf.ca <ins style="font-weight: bold; text-decoration: none;">execdir</ins>@ncf.ca] or calling [<ins style="font-weight: bold; text-decoration: none;">Tel</ins>:613-721-1773 <ins style="font-weight: bold; text-decoration: none;">(</ins>613<ins style="font-weight: bold; text-decoration: none;">) </ins>721-1773] x. <ins style="font-weight: bold; text-decoration: none;">1001</ins>.  </div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>If <del style="font-weight: bold; text-decoration: none;">you're </del>not <del style="font-weight: bold; text-decoration: none;">satisfied</del>, <del style="font-weight: bold; text-decoration: none;">please feel </del>free to <del style="font-weight: bold; text-decoration: none;">contact our Service Operations Manager </del>Andrew Martey Asare <del style="font-weight: bold; text-decoration: none;">by emailing </del>[mailto:amarteyasare@ncf.ca amarteyasare@ncf.ca] <del style="font-weight: bold; text-decoration: none;">or calling </del>[Tel:613-721-1773 613-721-1773] <del style="font-weight: bold; text-decoration: none;">x </del>1006 <del style="font-weight: bold; text-decoration: none;">or Executive Director </del>Shelley Robinson <del style="font-weight: bold; text-decoration: none;">by emailing </del>[mailto:<del style="font-weight: bold; text-decoration: none;">xecdir</del>@ncf.ca <del style="font-weight: bold; text-decoration: none;">execdir</del>@ncf.ca] <del style="font-weight: bold; text-decoration: none;">or calling </del>[<del style="font-weight: bold; text-decoration: none;">Tel</del>:613-721-1773 <del style="font-weight: bold; text-decoration: none;">(</del>613<del style="font-weight: bold; text-decoration: none;">) </del>721-1773] <del style="font-weight: bold; text-decoration: none;">x. </del>1001.  </div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>If <ins style="font-weight: bold; text-decoration: none;">we are </ins>not <ins style="font-weight: bold; text-decoration: none;">able to resolve your issue</ins>, <ins style="font-weight: bold; text-decoration: none;">you can contact the Commission for Complaints for Telecom-television Services (CCTS) via its [https://www.ccts-cprst.ca/ website] or call toll-</ins>free to <ins style="font-weight: bold; text-decoration: none;">[Tel:1-888-221-1687 1-888-221-1687].</ins></div></td></tr> <tr><td colspan="2"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Nous vous suggérons tout d'abord de communiquer avec les analystes du service d'assistance technique par courriel à l'adresse [mailto:support@ncf.ca support@ncf.ca] ou en composant le [tel:613-721-1773 613-721-1773], poste 0. Si vous laissez un message vocal, un membre de l'équipe vous contactera sans tarder.</ins></div></td></tr> <tr><td colspan="2"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr> <tr><td colspan="2"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Si l'intervention du service d'assistance technique ne règle pas le problème, veuillez soumettre votre plainte au gestionnaire des services, </ins>Andrew Martey Asare <ins style="font-weight: bold; text-decoration: none;">(</ins>[mailto:amarteyasare@ncf.ca amarteyasare@ncf.ca] <ins style="font-weight: bold; text-decoration: none;">ou </ins>[Tel:613-721-1773 613-721-1773] <ins style="font-weight: bold; text-decoration: none;">poste </ins>1006<ins style="font-weight: bold; text-decoration: none;">) ou à la directrice générale, </ins>Shelley Robinson <ins style="font-weight: bold; text-decoration: none;">(</ins>[mailto:<ins style="font-weight: bold; text-decoration: none;">shelley</ins>@ncf.ca <ins style="font-weight: bold; text-decoration: none;">shelley</ins>@ncf.ca] <ins style="font-weight: bold; text-decoration: none;">ou </ins>[<ins style="font-weight: bold; text-decoration: none;">tel</ins>:613-721-1773 613<ins style="font-weight: bold; text-decoration: none;">-</ins>721-1773]<ins style="font-weight: bold; text-decoration: none;">, poste </ins>1001<ins style="font-weight: bold; text-decoration: none;">)</ins>.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">If we are not able to resolve your issue</del>, <del style="font-weight: bold; text-decoration: none;">you can contact the </del>Commission <del style="font-weight: bold; text-decoration: none;">for Complaints for Telecom</del>-<del style="font-weight: bold; text-decoration: none;">television Services (CCTS) via its [https://</del>www.ccts-cprst.ca<del style="font-weight: bold; text-decoration: none;">/ website] or call toll-free to [Tel:1-888-221-1687 </del>1-888-221-1687<del style="font-weight: bold; text-decoration: none;">]</del>.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Si la solution proposée ne vous convient toujours pas</ins>, <ins style="font-weight: bold; text-decoration: none;">vous pouvez communiquer avec la </ins>Commission <ins style="font-weight: bold; text-decoration: none;">des plaintes relatives aux services de télécom</ins>-<ins style="font-weight: bold; text-decoration: none;">télévision en consultant le site Web </ins>www.ccts-cprst.ca <ins style="font-weight: bold; text-decoration: none;">ou en composant le numéro sans frais </ins>1-888-221-1687.  </div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>== <del style="font-weight: bold; text-decoration: none;">What is the CCTS</del>? ==</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>== <ins style="font-weight: bold; text-decoration: none;">C'est quoi le CPRST</ins>? ==</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Commission for Complaints for Telecom-television Services (CCTS)''': CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''Commission for Complaints for Telecom-television Services (CCTS)''': CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.</div></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr> <tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[File:CCTS_EN.png|alt=CCTS English Website|frame|left|[https://www.ccts-cprst.ca/ CCTS English Website]]][[File:CCTS_FR.png|alt=CCTS French Website|frame|center|[https://www.ccts-cprst.ca/fr/ CCTS French Website]]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[File:CCTS_EN.png|alt=CCTS English Website|frame|left|[https://www.ccts-cprst.ca/ CCTS English Website]]][[File:CCTS_FR.png|alt=CCTS French Website|frame|center|[https://www.ccts-cprst.ca/fr/ CCTS French Website]]]</div></td></tr> </table> Fy792