Speed - Revision history

Xx176: /* Cable */

2021-09-30T19:02:30Z

Cable

← Older revision		Revision as of 19:02, 30 September 2021
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	For cable internet connections, your connection speed is best measured by running a [[Speed#How_to_do_a_speed_test\|speed test]].		For cable internet connections, your connection speed is best measured by running a [[Speed#How_to_do_a_speed_test\|speed test]].

	Since cable internet runs on a shared infrastructure that is affected by how many subscribers are using it at any one point in time, we recommend signing up for a faster cable internet plan than what you think you might need. This way if your cable speeds drop due to network congestion, you should still be receiving speeds much closer to what ~~you were expecting~~.		Since cable internet runs on a shared infrastructure that is affected by how many subscribers are using it at any one point in time, we recommend signing up for a faster cable internet plan than what you think you might need. This way if your cable speeds drop due to network congestion, you should still be receiving speeds much closer to what is desired.

	====DSL====		====DSL====

Xx176: /* What if the speed test shows slow speed? */

2021-09-28T02:41:44Z

What if the speed test shows slow speed?

← Older revision		Revision as of 02:41, 28 September 2021
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	==What if the speed test shows slow speed?==		==What if the speed test shows slow speed?==
	The following factors may cause or contribute to ~~slow speed with your~~ internet connection:		The following factors may cause or contribute to slower internet connection speeds:

	===Network Congestion===		===Network Congestion===
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	Note: If your Wi-Fi connection is not encrypted, it is open to others connecting to it and using your bandwidth without your permission. For the reason, we recommend you always encrypt your Wi-Fi traffic, which you can do by choosing the encryption type in your modemi-Fi settings. All modems sold by NCF have Wi-Fi encryption enabled by default.		Note: If your Wi-Fi connection is not encrypted, it is open to others connecting to it and using your bandwidth without your permission. For the reason, we recommend you always encrypt your Wi-Fi traffic, which you can do by choosing the encryption type in your modemi-Fi settings. All modems sold by NCF have Wi-Fi encryption enabled by default.

	===~~Wireless~~===		===Wi-Fi===
	Speeds seen when testing via Wi-Fi are almost always slower than when testing over an ethernet ~~connection~~, unless the device connected wirelessly is very close to the router. This is due to possible sources of wireless interference from other wireless networks, materials or appliances in the vicinity. ~~Likewise, the~~ further the device is from the Wi-Fi router, the weaker the connection and the slower the ~~connection~~ speed.		Speeds seen when testing via Wi-Fi are almost always slower than when testing over an ethernet cable, unless the device connected wirelessly is very close to the router. This is due to possible sources of wireless interference from other wireless networks in the area, or conducive materials and appliances in the vicinity. The further the device is from the Wi-Fi router, the weaker the connection and the slower the speed.

	Each updated version of the Wi-Fi specification supports faster data throughput than the last. Wi-Fi 6 can support much faster speeds than Wi-Fi 5, which can support much faster speeds than Wi-Fi 4. Some cable internet service plans can exceed the maximum speeds that your wireless device can support, so it's important to keep in mind the Wi-Fi version supported by your devices that are connecting to the internet. Older mobile phones or laptops that only support up to Wi-Fi 4 will likely not be able to		Each updated version of the Wi-Fi specification supports faster data throughput than the last. Wi-Fi 6 can support much faster speeds than Wi-Fi 5, which can support much faster speeds than Wi-Fi 4, and so on. Some cable internet service plans can exceed the maximum speeds that your wireless device can support, so it's important to keep in mind the Wi-Fi version supported by your devices that are connecting to the internet. Older mobile phones or laptops that only support up to Wi-Fi 4 will likely not be able to take advantage of the wireless speed provided by cable internet service plans and routers offering Wi-Fi 5.

	If you are not receiving good speed on your your devices when connected over Wi-Fi, try connecting them to the router with an ethernet cable if you can, and see if that improves the connection speed. See [[WiFi\|Wi-Fi]] for more information on troubleshooting Wi-Fi performance.		If you are not receiving good speed on your your devices when connected over Wi-Fi, try connecting them to the router with an ethernet cable if you can, and see if that improves the connection speed. See [[WiFi\|Wi-Fi]] for more information on troubleshooting Wi-Fi performance.

Xx176 at 02:35, 28 September 2021

2021-09-28T02:35:12Z

← Older revision		Revision as of 02:35, 28 September 2021
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	Note: If your Wi-Fi connection is not encrypted, it is open to others connecting to it and using your bandwidth without your permission. For the reason, we recommend you always encrypt your Wi-Fi traffic, which you can do by choosing the encryption type in your modemi-Fi settings. All modems sold by NCF have Wi-Fi encryption enabled by default.		Note: If your Wi-Fi connection is not encrypted, it is open to others connecting to it and using your bandwidth without your permission. For the reason, we recommend you always encrypt your Wi-Fi traffic, which you can do by choosing the encryption type in your modemi-Fi settings. All modems sold by NCF have Wi-Fi encryption enabled by default.

	~~===Cabling===~~
	Note: If your Wi-Fi connection is not encrypted, it is open to others connecting to it and using your bandwidth without your permission. For the reason, we recommend you always encrypt your Wi-Fi traffic, which you can do by choosing the encryption type in your modem's Wi-Fi settings. All modems sold by NCF have Wi-Fi encryption enabled by default.
	===Wireless===		===Wireless===
	Speeds seen when testing via Wi-Fi are almost always slower than when testing over an ethernet connection, unless the device connected wirelessly is very close to the router. This is due to possible sources of wireless interference from other wireless networks, materials or appliances in the vicinity. Likewise, the further the device is from the Wi-Fi router, the weaker the connection and the slower the connection speed.		Speeds seen when testing via Wi-Fi are almost always slower than when testing over an ethernet connection, unless the device connected wirelessly is very close to the router. This is due to possible sources of wireless interference from other wireless networks, materials or appliances in the vicinity. Likewise, the further the device is from the Wi-Fi router, the weaker the connection and the slower the connection speed.

	Each version of the ~~wireless~~ specification is faster than the last~~, so devices that support~~ Wi-Fi 6 ~~will be~~ faster than Wi-Fi 5 ~~and~~ Wi-Fi 4 devices. ~~Even with an "N" protocol wireless router a laptop being used for a~~ speed ~~test a floor above~~ the router ~~will typically~~ see ~~half~~ the ~~expected speeds~~.		Each updated version of the Wi-Fi specification supports faster data throughput than the last. Wi-Fi 6 can support much faster speeds than Wi-Fi 5, which can support much faster speeds than Wi-Fi 4. Some cable internet service plans can exceed the maximum speeds that your wireless device can support, so it's important to keep in mind the Wi-Fi version supported by your devices that are connecting to the internet. Older mobile phones or laptops that only support up to Wi-Fi 4 will likely not be able to

			If you are not receiving good speed on your your devices when connected over Wi-Fi, try connecting them to the router with an ethernet cable if you can, and see if that improves the connection speed. See [[WiFi\|Wi-Fi]] for more information on troubleshooting Wi-Fi performance.

	~~Some cable internet service plans can exceed the maximum speeds that your wireless device can support. Older network cards that are Fast Ethernet ("10/100") can support~~ a ~~maximum throughput of 100 Mbps~~, ~~which means if you have a cable service plan with download speeds faster than 100 Mbps will be throttled down by~~ the ~~maximum capability of~~ the ~~network card~~ to ~~100 Mbps. To ensure you can take advantage of cable internet plans greater than 100 Mbps,~~ ensure your ~~network card supports Gigabit Ethernet ("10/100"1000"), which can support~~ a ~~maximum throughput~~ of ~~1000 Mbps.~~		===Web Browser===
			Running a speed test on an older web browser will often provide slow results, because the browser itself uses out-dated web technology. Make sure your web browser is updated to the latest version to ensure that your web browser isn't limiting or skewing your speed test results. Here is a list of some browsers you may want to consider:

	~~If you~~ are ~~not receiving good speed on your your devices when connected over Wi-Fi~~, ~~try connecting them to~~ the ~~router with an ethernet~~ cable if you can, and ~~see if that improves~~ the ~~connection speed~~. ~~See [[WiFi\|Wi-Fi]] for~~ more ~~information~~ on ~~troubleshooting Wi-Fi performance~~.		{{Recommended browsers}}

			===Cabling===
			Cable internet and DSL internet service can both experience slowness due to long cable lengths. This is because longer cable lengths are susceptible to more possible electrical interference.

			For cable, the longer the coaxial cable, the more possible interference and slowness you can receive. Since cable internet connection speeds can be much faster than DSL, the connection is more sensitive to interference caused by poorly shielded coaxial cable, or long coaxial cable runs. When possible, always use the shortest coaxial cable runs possible, and with the highest quality shielding.

			For DSL, the longer the ethernet cable, the more risk there exists of electrical interference affecting the DSL signal. Since DSL internet speeds are slower than cable speeds, the impact this can on the connection speed can be less noticeable.

	===Modem===		===Modem===
	Any modem should provide comparable speeds on the same line, unless the modem is starting to fail. One possible sign of a failing modem is loss of speed, especially once it is warmed up and has been running for an hour or two.		Any modem should provide comparable speeds on the same line, unless the modem is starting to fail. One possible sign of a failing modem is loss of speed, especially once it is warmed up and has been running for an hour or two.

	Poor ventilation for a modem can cause it to overheat, causing poor performance and slower connection speeds, so ensure that your modem has good airflow around it.		Poor ventilation for a modem can cause it to overheat, causing poor performance and slower connection speeds, so ensure that your modem has good airflow around it. This is especially important for cable modems, which typically run a lot hotter than DSL modems.

	For members receiving DSL internet service, if you suspect your DSL modem may be the issue contact our HelpDesk to arrange to borrow a loaner DSL modem to take home and test your connection with.		For members receiving DSL internet service, if you suspect your DSL modem may be the issue contact our HelpDesk to arrange to borrow a loaner DSL modem to take home and test your connection with.

	===~~Web Browser~~===		===Computer Hardware===
	~~Running~~ a speed test ~~on an older web browser will often provide slow~~ results~~, because~~ the ~~browser itself uses out-dated web technology. Make sure your web browser is updated to~~ the ~~latest version to ensure that your web browser isn't limiting or skewing your~~ speed test results. ~~Here is a list of some browsers you may want to consider:~~		It is also possible that your computer's network or wireless card is failing and producing slow speeds. The easiest way to test this is by using another device to conduct a speed test and then comparing results across devices. Different devices connecting the same way and using the same speed test should provide similar results.

	~~{{Recommended browsers}}~~		Some cable internet service plans can exceed the maximum speeds that your network card can support. Older network cards that are Fast Ethernet ("10/100") only can support a maximum throughput of 100 Mbps, which means cable service plan with download speeds faster than 100 Mbps will be throttled down by the maximum capacity of the network card to 100 Mbps. To ensure you can take advantage of cable internet plans faster than 100 Mbps, ensure your network card supports Gigabit Ethernet ("10/100"1000"), which can support a maximum throughput of 1000 Mbps.

	===Operating System===		===Operating System===
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	To test if your operating system is having an impact on your connect speed, run a speed test on another device and comparing test results, or boot up another operating system on the same device and test using that. A simple, RAM-based operating system, like [http://www.puppylinux.org/ Puppy Linux] is easy to boot into RAM and, with its included Firefox browser, can be used to conduct a speed test. If the speed test results are better than, then the operating system is probably the culprit.		To test if your operating system is having an impact on your connect speed, run a speed test on another device and comparing test results, or boot up another operating system on the same device and test using that. A simple, RAM-based operating system, like [http://www.puppylinux.org/ Puppy Linux] is easy to boot into RAM and, with its included Firefox browser, can be used to conduct a speed test. If the speed test results are better than, then the operating system is probably the culprit.

	~~===Computer Hardware===~~
	It is also possible that your computer's network or wireless card is failing and producing slow speeds. The easiest way to test this is by using another device to conduct a speed test and then comparing results across devices. Different devices connecting the same way and using the same speed test should provide similar results.

	Some cable internet service plans can exceed the maximum speeds that your network card can support. Older network cards that are Fast Ethernet ("10/100") only can support a maximum throughput of 100 Mbps, which means cable service plan with download speeds faster than 100 Mbps will be throttled down by the maximum capacity of the network card to 100 Mbps. To ensure you can take advantage of cable internet plans faster than 100 Mbps, ensure your network card supports Gigabit Ethernet ("10/100"1000"), which can support a maximum throughput of 1000 Mbps.

	===If nothing works===		===If nothing works===

Xx176: /* Cable */

2021-09-28T02:21:35Z

Cable

← Older revision		Revision as of 02:21, 28 September 2021
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	====Cable====		====Cable====

	~~Since~~ cable internet ~~runs on a shared infrastructure that~~ is ~~affected~~ by ~~how many subscribers are using it at any one point in time, we recommend signing up for~~ a ~~slighty faster cable internet plan than what you need. This way if you do experience network congestion your baseline~~ speed ~~should still be closer to what you are expecting~~.		For cable internet connections, your connection speed is best measured by running a [[Speed#How_to_do_a_speed_test\|speed test]].

	~~For~~ cable internet ~~connections, your connection speed~~ is ~~best measured~~ by ~~running~~ a ~~[[Speed#How_to_do_a_speed_test\|speed test]]~~.		Since cable internet runs on a shared infrastructure that is affected by how many subscribers are using it at any one point in time, we recommend signing up for a faster cable internet plan than what you think you might need. This way if your cable speeds drop due to network congestion, you should still be receiving speeds much closer to what you were expecting.

	====DSL====		====DSL====
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	=====Achieved Speeds=====		=====Achieved Speeds=====
	You will rarely see your line profile speeds reflected exactly on a speed test. There is a service "overhead" on all DSL speeds that means that actually achieved speeds are usually limited to about 85% of the line profile speed. For example, if you have a 10 Mbps download line profile speed this will mean you should see speed test download results around 8.5 Mbps. Similarly, for actually achieved upload speeds on a 800 Kbps upload line profile expect to see the speed test providing an upload speed result around 680 Kbps.		You will rarely see your line profile speeds reflected exactly on a speed test. There is a service "overhead" on all DSL speeds that means that actually achieved speeds are usually limited to about 85% of the line profile speed. For example, if you have a 10 Mbps download line profile speed this will mean you should see speed test download results around 8.5 Mbps. Similarly, for actually achieved upload speeds on a 800 Kbps upload line profile expect to see the speed test providing an upload speed result around 680 Kbps.

			For DSL internet connections, if your DSL plan provides up to 10 Mbps download speeds, and you receive speed test results greater than 8 Mbps in real world conditions, that is normal and you are receiving expected speeds. If you are receiving download download speeds in the range of 5 Mbps or lower then that may indicate a problem.

	==How to conduct a speed test==		==How to conduct a speed test==
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	==What if the speed test shows slow speed?==		==What if the speed test shows slow speed?==
	For DSL internet connections, if your DSL plan provides up to 10 Mbps download speeds, and you receive speed test results greater than 8 Mbps in real world conditions, that is normal and you are receiving expected speeds. If you are receiving download download speeds in the range of 5 Mbps or lower then that may indicate a problem.

	The following factors may cause or contribute to slow speed with your internet connection:		The following factors may cause or contribute to slow speed with your internet connection:

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	For cable internet connections, since the cable infrastructure is shared among all subscribers to cable internet in the immediate area, speed test results may vary wildly depending on the time of day you conduct the tests. This is because the more the cable infrastructure is being used, the slower it becomes for everyone using it. NCF does not own or maintain the underlying cable infrastructure, and unfortunately has no ability to address cable network congestion. Network congestion of this sort happens more frequently, and with greater variability, with cable internet based on the technology and infrastructure it uses.		For cable internet connections, since the cable infrastructure is shared among all subscribers to cable internet in the immediate area, speed test results may vary wildly depending on the time of day you conduct the tests. This is because the more the cable infrastructure is being used, the slower it becomes for everyone using it. NCF does not own or maintain the underlying cable infrastructure, and unfortunately has no ability to address cable network congestion. Network congestion of this sort happens more frequently, and with greater variability, with cable internet based on the technology and infrastructure it uses.

	For DSL connections, has investigated DSL network congestion problems in the past and has corrected issues between the NCF network and the Bell Network at the aggregation point. NCF monitors and increases its overall DSL bandwidth on a regular basis ~~tocontinue~~ to meet member demand, but ~~slowdowns~~ may occur from time to time on parts of the internet beyond NCF's control, as [http://www.nature.com/news/the-bandwidth-bottleneck-that-is-throttling-the-internet-1.20392 this article] explains.		For DSL connections, NCF has investigated DSL network congestion problems in the past and has corrected issues between the NCF network and the Bell Network at the aggregation point. NCF monitors and increases its overall DSL bandwidth on a regular basis to continue to meet member demand, but slowness may occur from time to time on parts of the internet beyond NCF's control, as [http://www.nature.com/news/the-bandwidth-bottleneck-that-is-throttling-the-internet-1.20392 this article] explains.

	===Other Users===		===Other Users===

Xx176: /* Web Browser */

2021-09-28T02:15:46Z

Web Browser

← Older revision		Revision as of 02:15, 28 September 2021
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	[[File:NCF Speedtest Result.png\|thumb\|360x360px\|A speed test result from [http://speedtest.ncf.ca speedtest.ncf.ca]]]		[[File:NCF Speedtest Result.png\|thumb\|360x360px\|A speed test result from [http://speedtest.ncf.ca speedtest.ncf.ca]]]

	We experience internet connection slowness in a variety of ways, with some of the most common being websites that are slow to load, streaming media (video or audio) that repeatedly pauses or is interrupted, noticeable freezing or lag during online gaming, or video conferencing that is garbled or choppy. Experiencing slowness on your internet connection can be frustrating, but there are many different possible causes of that ~~slownes~~ that may not be related to the actual speed of your connection. To help narrow down the underlying cause, the best course of action is to take a speed test to provide some accurate data.		We experience internet connection slowness in a variety of ways, with some of the most common being websites that are slow to load, streaming media (video or audio) that repeatedly pauses or is interrupted, noticeable freezing or lag during online gaming, or video conferencing that is garbled or choppy. Experiencing slowness on your internet connection can be frustrating, but there are many different possible causes of that slowness that may not be related to the actual speed of your connection. To help narrow down the underlying cause, the best course of action is to take a speed test to provide some accurate data.

	====Cable====		====Cable====

			Since cable internet runs on a shared infrastructure that is affected by how many subscribers are using it at any one point in time, we recommend signing up for a slighty faster cable internet plan than what you need. This way if you do experience network congestion your baseline speed should still be closer to what you are expecting.

	For cable internet connections, your connection speed is best measured by running a [[Speed#How_to_do_a_speed_test\|speed test]].		For cable internet connections, your connection speed is best measured by running a [[Speed#How_to_do_a_speed_test\|speed test]].

	Since cable internet runs on a shared infrastructure that is affected by how many subscribers are using it at any one point in time, we recommend signing up for a slighty faster cable internet plan than what you need. This way if you do experience newtork congestion your baseline speed should still be closer to what you are expecting.

	====DSL====		====DSL====
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	You will rarely see your line profile speeds reflected exactly on a speed test. There is a service "overhead" on all DSL speeds that means that actually achieved speeds are usually limited to about 85% of the line profile speed. For example, if you have a 10 Mbps download line profile speed this will mean you should see speed test download results around 8.5 Mbps. Similarly, for actually achieved upload speeds on a 800 Kbps upload line profile expect to see the speed test providing an upload speed result around 680 Kbps.		You will rarely see your line profile speeds reflected exactly on a speed test. There is a service "overhead" on all DSL speeds that means that actually achieved speeds are usually limited to about 85% of the line profile speed. For example, if you have a 10 Mbps download line profile speed this will mean you should see speed test download results around 8.5 Mbps. Similarly, for actually achieved upload speeds on a 800 Kbps upload line profile expect to see the speed test providing an upload speed result around 680 Kbps.

	==How to do a speed test==		==How to conduct a speed test==
	{{Template:Speed Test}}		{{Template:Speed Test}}

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	===Network Congestion===		===Network Congestion===
	If you receive expected speeds in the morning and late at night, but experience slower speeds in the evenings and on weekends then the likely culprit is network congestion.		If you receive expected speeds in the morning and late at night, but experience slower connection speeds in the evenings and on weekends then the likely culprit is network congestion.

	For cable internet connections, since the cable infrastructure is shared among all subscribers to cable internet in the immediate area, speed test results may vary wildly depending on the time of day you conduct the tests. This is because the more the cable infrastructure is being used, the slower it becomes for everyone using it. ~~Unfortunately, as~~ NCF does not own or maintain the underlying cable infrastructure, and has no ability to address cable network congestion. Network congestion of this sort happens more frequently, and with greater variability, with cable internet.		For cable internet connections, since the cable infrastructure is shared among all subscribers to cable internet in the immediate area, speed test results may vary wildly depending on the time of day you conduct the tests. This is because the more the cable infrastructure is being used, the slower it becomes for everyone using it. NCF does not own or maintain the underlying cable infrastructure, and unfortunately has no ability to address cable network congestion. Network congestion of this sort happens more frequently, and with greater variability, with cable internet based on the technology and infrastructure it uses.

	~~NCF~~ has investigated DSL network congestion problems in the past and has corrected issues between the NCF network and the Bell Network at the aggregation point. NCF increases its overall DSL bandwidth on regular basis to ~~remain ahead of~~ member demand, but slowdowns may ~~still~~ occur from time to time on the internet beyond NCF's control, as [http://www.nature.com/news/the-bandwidth-bottleneck-that-is-throttling-the-internet-1.20392 this article] explains.		For DSL connections, has investigated DSL network congestion problems in the past and has corrected issues between the NCF network and the Bell Network at the aggregation point. NCF monitors and increases its overall DSL bandwidth on a regular basis tocontinue to meet member demand, but slowdowns may occur from time to time on parts of the internet beyond NCF's control, as [http://www.nature.com/news/the-bandwidth-bottleneck-that-is-throttling-the-internet-1.20392 this article] explains.

	===Other Users===		===Other Users===
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	===Cabling===		===Cabling===
	Note: If your Wi-Fi connection is not encrypted, it is open to others connecting to it and using your bandwidth without your permission. For the reason, we recommend you always encrypt your Wi-Fi traffic, which you can do by choosing the encryption type in your modem's Wi-Fi settings. All modems sold by NCF have Wi-Fi encryption enabled by default.		Note: If your Wi-Fi connection is not encrypted, it is open to others connecting to it and using your bandwidth without your permission. For the reason, we recommend you always encrypt your Wi-Fi traffic, which you can do by choosing the encryption type in your modem's Wi-Fi settings. All modems sold by NCF have Wi-Fi encryption enabled by default.
	===~~Wi-Fi~~===		===Wireless===
	Speeds seen when testing via Wi-Fi are almost always slower than when testing over an ethernet connection, unless the device connected wirelessly is very close to the router. This is due to possible sources of wireless interference from other wireless networks, materials or appliances in the vicinity. Likewise, the further the device is from the Wi-Fi router, the weaker the connection and the slower the connection speed.		Speeds seen when testing via Wi-Fi are almost always slower than when testing over an ethernet connection, unless the device connected wirelessly is very close to the router. This is due to possible sources of wireless interference from other wireless networks, materials or appliances in the vicinity. Likewise, the further the device is from the Wi-Fi router, the weaker the connection and the slower the connection speed.

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	===Web Browser===		===Web Browser===
	Running a speed test on an older web browser will often provide slow results, because the browser itself is out-dated ~~and uses older~~ web technology. Make sure your web browser is updated to the latest version to ensure that your web browser isn't limiting or skewing your speed test results.		Running a speed test on an older web browser will often provide slow results, because the browser itself uses out-dated web technology. Make sure your web browser is updated to the latest version to ensure that your web browser isn't limiting or skewing your speed test results. Here is a list of some browsers you may want to consider:

	{{Recommended browsers}}		{{Recommended browsers}}
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	An aging or malfunctioning operating system will not provide accurate speed test results. Microsoft Windows, in particular, can slow over time and can turn in poor results.		An aging or malfunctioning operating system will not provide accurate speed test results. Microsoft Windows, in particular, can slow over time and can turn in poor results.

	~~This can easily be tested by running~~ a speed test on another device and comparing ~~speedtest~~ results, or ~~booting~~ up another operating system and ~~testing~~ using that. A simple, RAM-based operating system, like [http://www.puppylinux.org/ Puppy Linux] is easy to boot into RAM and, with its included Firefox browser, can conduct a speed test. If the ~~result is faster~~ than ~~normal~~, then the operating system is probably the culprit.		To test if your operating system is having an impact on your connect speed, run a speed test on another device and comparing test results, or boot up another operating system on the same device and test using that. A simple, RAM-based operating system, like [http://www.puppylinux.org/ Puppy Linux] is easy to boot into RAM and, with its included Firefox browser, can be used to conduct a speed test. If the speed test results are better than, then the operating system is probably the culprit.

	===Computer Hardware===		===Computer Hardware===
	It is also possible that your computer's network or wireless card is failing and producing slow speeds. The easiest way to test this is by using another device to conduct a speed test and then comparing results across devices. Different devices connecting the same way and using the same speed test should ~~see~~ similar results.		It is also possible that your computer's network or wireless card is failing and producing slow speeds. The easiest way to test this is by using another device to conduct a speed test and then comparing results across devices. Different devices connecting the same way and using the same speed test should provide similar results.

	Some cable internet service plans can exceed the maximum speeds that your network card can support. Older network cards that are Fast Ethernet ("10/100") can support a maximum throughput of 100 Mbps, which means ~~if you have a~~ cable service plan with download speeds faster than 100 Mbps will be throttled down by the maximum ~~capability~~ of the network card to 100 Mbps. To ensure you can take advantage of cable internet plans ~~greater~~ than 100 Mbps, ensure your network card supports Gigabit Ethernet ("10/100"1000"), which can support a maximum throughput of 1000 Mbps.		Some cable internet service plans can exceed the maximum speeds that your network card can support. Older network cards that are Fast Ethernet ("10/100") only can support a maximum throughput of 100 Mbps, which means cable service plan with download speeds faster than 100 Mbps will be throttled down by the maximum capacity of the network card to 100 Mbps. To ensure you can take advantage of cable internet plans faster than 100 Mbps, ensure your network card supports Gigabit Ethernet ("10/100"1000"), which can support a maximum throughput of 1000 Mbps.

	===If nothing works===		===If nothing works===

Xx176: /* Cable */

2021-09-28T02:05:37Z

Cable

← Older revision		Revision as of 02:05, 28 September 2021
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	For cable internet connections, your connection speed is best measured by running a [[Speed#How_to_do_a_speed_test\|speed test]].		For cable internet connections, your connection speed is best measured by running a [[Speed#How_to_do_a_speed_test\|speed test]].

	~~- Shared connection~~		Since cable internet runs on a shared infrastructure that is affected by how many subscribers are using it at any one point in time, we recommend signing up for a slighty faster cable internet plan than what you need. This way if you do experience newtork congestion your baseline speed should still be closer to what you are expecting.

	~~- Device limitations~~

	~~- Sign-~~up for ~~speed~~ faster than what you need, to ~~give~~ you

	====DSL====		====DSL====
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	==What if the speed test shows slow speed?==		==What if the speed test shows slow speed?==
	For DSL internet connections, if your DSL plan provides up to 10 Mbps download speeds, and you receive speed test results greater than 8 Mbps in real world conditions, that is normal and you are receiving expected speeds. If you are receiving download download speeds in the range of 5 Mbps or lower then that may indicate a problem.		For DSL internet connections, if your DSL plan provides up to 10 Mbps download speeds, and you receive speed test results greater than 8 Mbps in real world conditions, that is normal and you are receiving expected speeds. If you are receiving download download speeds in the range of 5 Mbps or lower then that may indicate a problem.

	For cable internet connections, since the cable infrastructure is shared among all subscribers to cable internet in the immediate area, speed test results may vary wildly depending on the time of day you conduct the tests. This is because the more the cable infrastructure is being used, the slower it is for everyone who is using it.

	The following factors may cause or contribute to slow speed with your internet connection:		The following factors may cause or contribute to slow speed with your internet connection:
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	If you receive expected speeds in the morning and late at night, but experience slower speeds in the evenings and on weekends then the likely culprit is network congestion.		If you receive expected speeds in the morning and late at night, but experience slower speeds in the evenings and on weekends then the likely culprit is network congestion.

	NCF has investigated DSL network congestion problems in the past and has corrected issues between the NCF network and the Bell Network at the aggregation point. NCF increases its ~~aggregate~~ DSL bandwidth on regular basis to remain ahead member demand, but slowdowns may still occur on the internet beyond NCF, as [http://www.nature.com/news/the-bandwidth-bottleneck-that-is-throttling-the-internet-1.20392 this article] explains.		For cable internet connections, since the cable infrastructure is shared among all subscribers to cable internet in the immediate area, speed test results may vary wildly depending on the time of day you conduct the tests. This is because the more the cable infrastructure is being used, the slower it becomes for everyone using it. Unfortunately, as NCF does not own or maintain the underlying cable infrastructure, and has no ability to address cable network congestion. Network congestion of this sort happens more frequently, and with greater variability, with cable internet.

			NCF has investigated DSL network congestion problems in the past and has corrected issues between the NCF network and the Bell Network at the aggregation point. NCF increases its overall DSL bandwidth on regular basis to remain ahead of member demand, but slowdowns may still occur from time to time on the internet beyond NCF's control, as [http://www.nature.com/news/the-bandwidth-bottleneck-that-is-throttling-the-internet-1.20392 this article] explains.

	===Other Users===		===Other Users===
	When you performed the speed test were you the only person using your internet connection? If ~~other people~~ are using your connection to watch a video, stream audio, or play an online ~~game~~, that activity will consume connection bandwidth and provide a slower (and inaccurate) speed test result. ~~The~~ best ~~the accurancy~~, ensure you are running a speed ~~test when~~ you are sure no one else is using your internet connection.		When you performed the speed test were you the only person using your internet connection? If others are using your connection to watch a video, stream audio, or play games online, that activity will consume connection bandwidth and provide a slower (and inaccurate) speed test result. For best accuracy, ensure you are running speed tests only you are sure no one else is using your internet connection.

			Note: If your Wi-Fi connection is not encrypted, it is open to others connecting to it and using your bandwidth without your permission. For the reason, we recommend you always encrypt your Wi-Fi traffic, which you can do by choosing the encryption type in your modemi-Fi settings. All modems sold by NCF have Wi-Fi encryption enabled by default.

			===Cabling===
			Note: If your Wi-Fi connection is not encrypted, it is open to others connecting to it and using your bandwidth without your permission. For the reason, we recommend you always encrypt your Wi-Fi traffic, which you can do by choosing the encryption type in your modem's Wi-Fi settings. All modems sold by NCF have Wi-Fi encryption enabled by default.
			===Wi-Fi===
			Speeds seen when testing via Wi-Fi are almost always slower than when testing over an ethernet connection, unless the device connected wirelessly is very close to the router. This is due to possible sources of wireless interference from other wireless networks, materials or appliances in the vicinity. Likewise, the further the device is from the Wi-Fi router, the weaker the connection and the slower the connection speed.

	~~If you don't have any encryption on your~~ Wi-Fi~~, it is open to others outside your residence connecting to it and using your bandwidth. For the reason, we recommend you always encrypt your~~ Wi-Fi ~~traffic, which you can do by choosing the encryption type in your modem's~~ Wi-Fi ~~settings~~.		Each version of the wireless specification is faster than the last, so devices that support Wi-Fi 6 will be faster than Wi-Fi 5 and Wi-Fi 4 devices. Even with an "N" protocol wireless router a laptop being used for a speed test a floor above the router will typically see half the expected speeds.

	~~===Wireless===~~		Some cable internet service plans can exceed the maximum speeds that your wireless device can support. Older network cards that are Fast Ethernet ("10/100") can support a maximum throughput of 100 Mbps, which means if you have a cable service plan with download speeds faster than 100 Mbps will be throttled down by the maximum capability of the network card to 100 Mbps. To ensure you can take advantage of cable internet plans greater than 100 Mbps, ensure your network card supports Gigabit Ethernet ("10/100"1000"), which can support a maximum throughput of 1000 Mbps.
	~~Speeds seen when speed testing via Wi-Fi are almost always slower than via wired Ethernet connection, unless~~ the device ~~connected wirelessly is very close to the router~~. ~~This is due to possible sources~~ of ~~wireless interference from other wireless networks~~, ~~or materials and appliances in the vicinity. Each version of the wireless specification is~~ faster than ~~the last, so devices that support Wi-Fi 6~~ will be ~~faster than Wi-Fi 5 and Wi-Fi 4 devices. Even with an "N" protocol wireless router a laptop being used for a speed test a floor above~~ the ~~router will typically see half~~ the ~~expected speeds~~. ~~With~~ "G" ~~protocol wireless it may be one quarter the expected speed~~, ~~or worse, if there is interference from other nearby networks~~.

	If you are not ~~getting~~ good speed on your ~~wirelessly~~ connected ~~device then~~ try connecting it to the router with an ~~Ethernet~~ cable and see if that ~~makes a differnece~~. See [[WiFi]] for more information on troubleshooting ~~WiFi~~ performance		If you are not receiving good speed on your your devices when connected over Wi-Fi, try connecting them to the router with an ethernet cable if you can, and see if that improves the connection speed. See [[WiFi\|Wi-Fi]] for more information on troubleshooting Wi-Fi performance.

	===Modem===		===Modem===
	Any modem should provide comparable speeds on the same line, unless the modem is starting to fail. One possible sign of a failing modem is loss of speed, especially once it is warmed up and has been running for an hour or two.		Any modem should provide comparable speeds on the same line, unless the modem is starting to fail. One possible sign of a failing modem is loss of speed, especially once it is warmed up and has been running for an hour or two.

	Poor ventilation for a modem can cause it to overheat and ~~slow as well~~, so ensure that your modem has good airflow around it.		Poor ventilation for a modem can cause it to overheat, causing poor performance and slower connection speeds, so ensure that your modem has good airflow around it.

	For members receiving DSL internet service, if you suspect your DSL modem may be the issue contact our HelpDesk to arrange to borrow a loaner DSL modem to take home and test your connection with.		For members receiving DSL internet service, if you suspect your DSL modem may be the issue contact our HelpDesk to arrange to borrow a loaner DSL modem to take home and test your connection with.

	===Web Browser===		===Web Browser===
	Running a speed test on an older web browser will often provide slow results, because the browser itself is out-dated and ~~slow~~. Make sure your web browser is updated to ~~its~~ latest version to ensure that your web browser isn't limiting your speed test results.		Running a speed test on an older web browser will often provide slow results, because the browser itself is out-dated and uses older web technology. Make sure your web browser is updated to the latest version to ensure that your web browser isn't limiting or skewing your speed test results.

	~~Some browsers don't necessarily work well or fast and can produce slow results, particularly some versions of Microsoft Internet Explorer. Try a better browser:~~

	{{Recommended browsers}}		{{Recommended browsers}}

	===Operating System===		===Operating System===
	An aging or malfunctioning operating system will not provide accurate speed test results. Microsoft Windows, in particular, can slow ~~down~~ over time and can turn in poor results.		An aging or malfunctioning operating system will not provide accurate speed test results. Microsoft Windows, in particular, can slow over time and can turn in poor results.

	This can easily be tested by running a speed test on another device and comparing speedtest results, or booting up another operating system and testing using that. A simple, RAM-based operating system, like [http://www.puppylinux.org/ Puppy Linux] is easy to boot into RAM and, with its included Firefox browser, can conduct a speed test. If the result is faster than normal, then the operating system is probably the culprit.		This can easily be tested by running a speed test on another device and comparing speedtest results, or booting up another operating system and testing using that. A simple, RAM-based operating system, like [http://www.puppylinux.org/ Puppy Linux] is easy to boot into RAM and, with its included Firefox browser, can conduct a speed test. If the result is faster than normal, then the operating system is probably the culprit.

	===Computer Hardware===		===Computer Hardware===
	It is also possible that your computer's network or wireless card is failing and producing slow speeds. The easiest way to test this is by using another device to conduct a speed test and then ~~compare the~~ results. Different devices connecting the same way and using the same speed test should see similar results.		It is also possible that your computer's network or wireless card is failing and producing slow speeds. The easiest way to test this is by using another device to conduct a speed test and then comparing results across devices. Different devices connecting the same way and using the same speed test should see similar results.

			Some cable internet service plans can exceed the maximum speeds that your network card can support. Older network cards that are Fast Ethernet ("10/100") can support a maximum throughput of 100 Mbps, which means if you have a cable service plan with download speeds faster than 100 Mbps will be throttled down by the maximum capability of the network card to 100 Mbps. To ensure you can take advantage of cable internet plans greater than 100 Mbps, ensure your network card supports Gigabit Ethernet ("10/100"1000"), which can support a maximum throughput of 1000 Mbps.

	===If nothing works===		===If nothing works===

Xx176: /* What if the speed test shows slow speed? */

2021-09-28T01:46:26Z

What if the speed test shows slow speed?

← Older revision		Revision as of 01:46, 28 September 2021
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	==What if the speed test shows slow speed?==		==What if the speed test shows slow speed?==
	~~If you are on a profile with~~ up to 10 Mbps download and you ~~are seeing~~ speed test results ~~above~~ 8 Mbps in real world conditions that is normal. If you are ~~getting~~ download speeds in the range of 5 Mbps or lower then that may indicate a problem. ~~It could be due~~ to ~~any one~~ of ~~a number of problems~~:		For DSL internet connections, if your DSL plan provides up to 10 Mbps download speeds, and you receive speed test results greater than 8 Mbps in real world conditions, that is normal and you are receiving expected speeds. If you are receiving download download speeds in the range of 5 Mbps or lower then that may indicate a problem.

			For cable internet connections, since the cable infrastructure is shared among all subscribers to cable internet in the immediate area, speed test results may vary wildly depending on the time of day you conduct the tests. This is because the more the cable infrastructure is being used, the slower it is for everyone who is using it.

			The following factors may cause or contribute to slow speed with your internet connection:

	===Network Congestion===		===Network Congestion===
	If you ~~get~~ expected speeds in the morning and late at night, but experience slower speeds in the evenings and on weekends then the likely culprit is network congestion~~. NCF has investigated network congestion problems in the past has corrected issues between the NCF network and the Bell Network at the aggregation point~~.		If you receive expected speeds in the morning and late at night, but experience slower speeds in the evenings and on weekends then the likely culprit is network congestion.

	~~Today~~ NCF increases its DSL bandwidth on regular basis to ~~stay~~ ahead member demand, but slowdowns still occur on the internet beyond NCF, as [http://www.nature.com/news/the-bandwidth-bottleneck-that-is-throttling-the-internet-1.20392 this article] explains.		NCF has investigated DSL network congestion problems in the past and has corrected issues between the NCF network and the Bell Network at the aggregation point. NCF increases its aggregate DSL bandwidth on regular basis to remain ahead member demand, but slowdowns may still occur on the internet beyond NCF, as [http://www.nature.com/news/the-bandwidth-bottleneck-that-is-throttling-the-internet-1.20392 this article] explains.

	===Other Users===		===Other Users===

Xx176: /* How to do a speed test */

2021-09-28T01:41:25Z

How to do a speed test

← Older revision		Revision as of 01:41, 28 September 2021
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	[[File:NCF Speedtest Result.png\|thumb\|360x360px\|A speed test result from [http://speedtest.ncf.ca speedtest.ncf.ca]]]		[[File:NCF Speedtest Result.png\|thumb\|360x360px\|A speed test result from [http://speedtest.ncf.ca speedtest.ncf.ca]]]

	We experience internet connection slowness in a variety of ways, with some of the most common being websites that are slow to load, streaming media (video or audio) that repeatedly pauses or is interrupted, lag ~~when~~ gaming, or video conferencing that is garbled or choppy. Experiencing slowness on your internet connection is frustrating, but there are many different possible causes that may not be related to the actual speed of your connection. To help narrow down the underlying cause, the best course of action is to take a speed test ~~over the connection~~ to provide some accurate data.		We experience internet connection slowness in a variety of ways, with some of the most common being websites that are slow to load, streaming media (video or audio) that repeatedly pauses or is interrupted, noticeable freezing or lag during online gaming, or video conferencing that is garbled or choppy. Experiencing slowness on your internet connection can be frustrating, but there are many different possible causes of that slownes that may not be related to the actual speed of your connection. To help narrow down the underlying cause, the best course of action is to take a speed test to provide some accurate data.

	====Cable====		====Cable====

	~~Your archived~~ cable speed, is best measured by running a [[Speed#How_to_do_a_speed_test\|speed test]].		For cable internet connections, your connection speed is best measured by running a [[Speed#How_to_do_a_speed_test\|speed test]].

	- Shared connection		- Shared connection
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	====DSL====		====DSL====

	~~Your achieved~~ DSL speed ~~should~~ be ~~objectively~~ measured~~, which is easy to do. There are~~ two ~~speeds that are relevant~~:		For DSL internet connections, your connection speed can be measured in two ways:
	* Your line profile speed, which your DSL modem detects and records in its line stats. [[Line Stats]] shows you how to find out what your modem records the line profile as.		* Your line profile speed, which your DSL modem detects and records in its line stats. [[Line Stats]] shows you how to find out what your modem records the line profile as.
	* Your actual achieved speed, ~~though~~ running a [[Speed#How_to_do_a_speed_test\|speed test]].		* Your actual achieved speed, which you can determine by running a [[Speed#How_to_do_a_speed_test\|speed test]].

	=====Line Profile Speeds=====		=====Line Profile Speeds=====
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	==What if the speed test shows slow speed?==		==What if the speed test shows slow speed?==
	If you are on a profile with up to 10 Mbps download and you are seeing speed test results above 8 Mbps in real world conditions that is normal. If you are getting download speeds in the range of 5 Mbps or lower then that may indicate a problem.		If you are on a profile with up to 10 Mbps download and you are seeing speed test results above 8 Mbps in real world conditions that is normal. If you are getting download speeds in the range of 5 Mbps or lower then that may indicate a problem. It could be due to any one of a number of problems:

	It could be due to any one of a number of problems:

	===Network Congestion===		===Network Congestion===
	If you get expected speeds in the morning and late at night, but experience slower speeds in the evenings and on weekends then the likely culprit is network congestion. NCF has investigated network congestion problems in the past ~~and correct~~ issues between the NCF network and the Bell Network at the aggregation point.		If you get expected speeds in the morning and late at night, but experience slower speeds in the evenings and on weekends then the likely culprit is network congestion. NCF has investigated network congestion problems in the past has corrected issues between the NCF network and the Bell Network at the aggregation point.

	Today NCF increases its bandwidth on regular basis to stay ahead member demand, but slowdowns still occur on the internet beyond NCF, as [http://www.nature.com/news/the-bandwidth-bottleneck-that-is-throttling-the-internet-1.20392 this article] explains.		Today NCF increases its DSL bandwidth on regular basis to stay ahead member demand, but slowdowns still occur on the internet beyond NCF, as [http://www.nature.com/news/the-bandwidth-bottleneck-that-is-throttling-the-internet-1.20392 this article] explains.

	===Other Users===		===Other Users===
	When you ~~did~~ the speed test were you the only person using your internet connection? If ~~someone else in the house is watching~~ a video, ~~streaming~~ audio or ~~is playing a~~ game, it will consume bandwidth and ~~give you~~ a slower speed test result. ~~Try retesting~~ when you are sure no one else is ~~online~~ using your connection.		When you performed the speed test were you the only person using your internet connection? If other people are using your connection to watch a video, stream audio, or play an online game, that activity will consume connection bandwidth and provide a slower (and inaccurate) speed test result. The best the accurancy, ensure you are running a speed test when you are sure no one else is using your internet connection.

	~~Are~~ you ~~running~~ your ~~wireless unencrypted? Are people~~ outside your ~~home~~ using your bandwidth~~? Running~~ your ~~wireless unencrypted is not recommended~~.		If you don't have any encryption on your Wi-Fi, it is open to others outside your residence connecting to it and using your bandwidth. For the reason, we recommend you always encrypt your Wi-Fi traffic, which you can do by choosing the encryption type in your modem's Wi-Fi settings.

	===Wireless===		===Wireless===
	Speeds seen when speed testing via ~~wireless connection~~ are almost always slower than via wired Ethernet connection, unless the device connected wirelessly is very close to the router. Even with an "N" protocol wireless router a laptop being used for a speed test a floor above the router will typically see half the expected speeds. With "G" protocol wireless it may be one quarter the expected speed, or worse, if there is interference from other nearby networks.		Speeds seen when speed testing via Wi-Fi are almost always slower than via wired Ethernet connection, unless the device connected wirelessly is very close to the router. This is due to possible sources of wireless interference from other wireless networks, or materials and appliances in the vicinity. Each version of the wireless specification is faster than the last, so devices that support Wi-Fi 6 will be faster than Wi-Fi 5 and Wi-Fi 4 devices. Even with an "N" protocol wireless router a laptop being used for a speed test a floor above the router will typically see half the expected speeds. With "G" protocol wireless it may be one quarter the expected speed, or worse, if there is interference from other nearby networks.

	If you are not getting good speed on your wirelessly connected device then try connecting it ~~via~~ an Ethernet cable and see if that makes a ~~difference~~. See [[WiFi]] for more information on troubleshooting WiFi performance		If you are not getting good speed on your wirelessly connected device then try connecting it to the router with an Ethernet cable and see if that makes a differnece. See [[WiFi]] for more information on troubleshooting WiFi performance

	===Modem===		===Modem===
	Any modem should provide comparable speeds on the same line, unless the modem is starting to fail. One possible sign of a failing modem is loss of speed, especially once it is warmed up and has been running for an hour or two.		Any modem should provide comparable speeds on the same line, unless the modem is starting to fail. One possible sign of a failing modem is loss of speed, especially once it is warmed up and has been running for an hour or two.

	Poor ventilation for a modem can cause it to overheat and ~~lose speed~~, so ensure that your modem has good airflow around it.		Poor ventilation for a modem can cause it to overheat and slow as well, so ensure that your modem has good airflow around it.

	If you suspect your DSL modem may be the issue contact ~~the NCF office~~ to arrange to borrow a loaner DSL modem to take home and test ~~out~~ your connection.		For members receiving DSL internet service, if you suspect your DSL modem may be the issue contact our HelpDesk to arrange to borrow a loaner DSL modem to take home and test your connection with.

	===Web Browser===		===Web Browser===
	Running a speed test on an older web [[browser]] will often ~~turn in~~ slow results, because the browser is slow. Make sure ~~you have the~~ latest version ~~of your browser~~ to ensure that ~~the~~ speed test ~~is not being limited~~.		Running a speed test on an older web browser will often provide slow results, because the browser itself is out-dated and slow. Make sure your web browser is updated to its latest version to ensure that your web browser isn't limiting your speed test results.

	Some browsers don't necessarily work well or fast and can produce slow results, particularly some versions of Microsoft Internet Explorer. Try a better browser:		Some browsers don't necessarily work well or fast and can produce slow results, particularly some versions of Microsoft Internet Explorer. Try a better browser:
Line 70:		Line 68:

	===Operating System===		===Operating System===
	An operating system ~~on your computer that has errors and is malfunctioning~~ will not provide accurate speed test results. Microsoft Windows, in particular, can slow down over time and can turn in poor results.		An aging or malfunctioning operating system will not provide accurate speed test results. Microsoft Windows, in particular, can slow down over time and can turn in poor results.

	This can easily be tested by running a speed test on another ~~computer~~ and ~~seeing if the~~ results ~~are different~~, or booting up another operating system and testing using that. A simple, RAM-based operating system, like [http://www.puppylinux.org/ Puppy Linux] is easy to boot into RAM and, with its included Firefox browser, conduct a speed test. If the result is faster than normal, then the operating system is probably the culprit.		This can easily be tested by running a speed test on another device and comparing speedtest results, or booting up another operating system and testing using that. A simple, RAM-based operating system, like [http://www.puppylinux.org/ Puppy Linux] is easy to boot into RAM and, with its included Firefox browser, can conduct a speed test. If the result is faster than normal, then the operating system is probably the culprit.

	===Computer Hardware===		===Computer Hardware===
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	==See also==		==See also==
	*[[DSL Rates]]
	*[[Line Stats]]		*[[Line Stats]]
	*[[Troubleshooting]]		*[[Troubleshooting]]
	*[[Computer Help]]		*[[Computer Help]]
	*[[Tips_(DSL)#Firewall_testing\|Firewall testing]]		*[[Tips_(DSL)#Firewall_testing\|Firewall testing]]
	*[[Managing your monthly DSL bandwidth usage]]

	==External links==		==External links==

Xx176: /* Line profile speeds */

2021-09-28T01:26:35Z

Line profile speeds

← Older revision		Revision as of 01:26, 28 September 2021
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	====Cable====		====Cable====

			Your archived cable speed, is best measured by running a [[Speed#How_to_do_a_speed_test\|speed test]].

	- Shared connection		- Shared connection

	- Device limitations		- Device limitations

	- Sign-up for speed faster than what you need, to give you		- Sign-up for speed faster than what you need, to give you

Line 18:		Line 22:
	* Your actual achieved speed, though running a [[Speed#How_to_do_a_speed_test\|speed test]].		* Your actual achieved speed, though running a [[Speed#How_to_do_a_speed_test\|speed test]].

	=====Line ~~profile speeds~~=====		=====Line Profile Speeds=====
	Why might your line profile be set below the maximum? Because your distance from Bell's DSL equipment or the quality of Bell's copper lines to your house cannot support a higher speed. DSL signal degrades with distance from the DSL equipment and distances over 5 KM tend to be very marginal for DSL signals. Even shorter distances can result in service instability and loss of connection at higher speeds. The cure for this is to slow down the speed to prevent disconnections		Why might your line profile be set below the maximum? Because your distance from Bell's DSL equipment or the quality of Bell's copper lines to your house cannot support a higher speed. DSL signal degrades with distance from the DSL equipment and distances over 5 KM tend to be very marginal for DSL signals. Even shorter distances can result in service instability and loss of connection at higher speeds. The cure for this is to slow down the speed to prevent disconnections

Line 26:		Line 30:

	=====Achieved Speeds=====		=====Achieved Speeds=====
	~~'''Why don't speed test results match the profile?'''~~		You will rarely see your line profile speeds reflected exactly on a speed test. There is a service "overhead" on all DSL speeds that means that actually achieved speeds are usually limited to about 85% of the line profile speed. For example, if you have a 10 Mbps download line profile speed this will mean you should see speed test download results around 8.5 Mbps. Similarly, for actually achieved upload speeds on a 800 Kbps upload line profile expect to see the speed test providing an upload speed result around 680 Kbps.

	You will rarely see your line profile ~~speed as a download speed~~ on a speed test. There is a service "overhead" on all DSL speeds that means that achieved speeds are usually limited to about 85% of the profile speed. If you have a 10 Mbps download profile speed this will mean ~~ideally~~ you should see speed ~~tests provide~~ results around 8.5 Mbps. Similarly ~~with~~ upload speeds on a 800 Kbps upload profile expect to see the speed test ~~turning in a~~ result around 680 Kbps.

	==How to do a speed test==		==How to do a speed test==

Xx176: /* How much speed are you getting? */

2021-09-28T01:13:41Z

How much speed are you getting?

← Older revision		Revision as of 01:13, 28 September 2021
Line 1:		Line 1:
	Internet service is provided to NCF members with an "up to" speed for both download and upload. This means that ~~it can~~ be less than ~~that speed~~, for reasons that are out of NCF's control.		Internet service is provided to NCF members with an "up to" speed for both download and upload. This means that the actual speeds delivered may be less than the maximum "up to", for reasons that are out of NCF's control. There are many factors that may affect the actual speed of your connection, and this article will try to address the main ones.

	There are ~~a myriad of~~ factors that affect the actual speed of your connection~~. This~~ article will ~~attempt~~ to address the main ones.

	==How much speed are you getting?==		==How much speed are you getting?==
	[[File:NCF Speedtest Result.png\|thumb\|360x360px\|A speed test result from [http://speedtest.ncf.ca speedtest.ncf.ca]]]		[[File:NCF Speedtest Result.png\|thumb\|360x360px\|A speed test result from [http://speedtest.ncf.ca speedtest.ncf.ca]]]
	Don't rely on subjective appraisals that some websites are loading slowly to determine that your speed is slow. It is very common that the speed limiter is the server at the other end. For instance, news video websites can be very slow in the evenings, because many people are trying to download the videos all at once.

	~~Your achieved DSL~~ speed ~~should be objectively measured~~, ~~which~~ is ~~easy~~ to do. ~~There are two speeds that are relevant:~~		We experience internet connection slowness in a variety of ways, with some of the most common being websites that are slow to load, streaming media (video or audio) that repeatedly pauses or is interrupted, lag when gaming, or video conferencing that is garbled or choppy. Experiencing slowness on your internet connection is frustrating, but there are many different possible causes that may not be related to the actual speed of your connection. To help narrow down the underlying cause, the best course of action is to take a speed test over the connection to provide some accurate data.

	* Your line profile speed, which your modem detects and records in its line stats. [[Line Stats]] shows you how to find out what your modem records the line profile as.		====Cable====
	* Your actual achieved speed, though running a [[Speed#How_to_do_a_speed_test\|speed test]].

	~~====Cable====~~		- Shared connection
			- Device limitations
			- Sign-up for speed faster than what you need, to give you

	====DSL====		====DSL====
	Subjective appraisals that some websites are loading slowly are not reliable signs that your connection speed is slow. It is very common that the speed limiter is the web server at the other end. For instance, news video websites mays lowin the evenings, because many people are trying to stream video from the same web server at the same time.

	Your achieved DSL speed should be objectively measured, which is easy to do. There are two speeds that are relevant:		Your achieved DSL speed should be objectively measured, which is easy to do. There are two speeds that are relevant:
			* Your line profile speed, which your DSL modem detects and records in its line stats. [[Line Stats]] shows you how to find out what your modem records the line profile as.
	* Your line profile speed, which your modem detects and records in its line stats. [[Line Stats]] shows you how to find out what your modem records the line profile as.
	* Your actual achieved speed, though running a [[Speed#How_to_do_a_speed_test\|speed test]].		* Your actual achieved speed, though running a [[Speed#How_to_do_a_speed_test\|speed test]].