Troubleshooting - Revision history

Xx176: /* If it was working and now is not */

2021-09-22T02:18:52Z

If it was working and now is not

← Older revision		Revision as of 02:18, 22 September 2021
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	If your service was working and is not working now, and you have not changed anything, chances are that the problem is a network outage. The best thing to do is wait to see if the problem resolves itself. Generally network problems will be solved within an hour.		If your service was working and is not working now, and you have not changed anything, chances are that the problem is a network outage. The best thing to do is wait to see if the problem resolves itself. Generally network problems will be solved within an hour.

	If you know another NCF ~~DSL~~ member you can ask them if their service is working.		If you know another NCF member you can ask them if their service is working.

	Sometimes your modem may not notice that the network is back up. Try power-cycling your modem to force it to look for the network on restart.		Sometimes your modem may not notice that the network is back up. Try power-cycling your modem to force it to look for the network on restart.
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	Nothing works? Try:		Nothing works? Try:
	#Searching the internet for ideas		#Searching the internet for ideas
	#DNS ~~Problems~~ [https://developers.google.com/speed/public-dns/docs/troubleshooting see Google's tips]		#For DNS problems [https://developers.google.com/speed/public-dns/docs/troubleshooting see Google's tips]
	#Posting to the [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL discussion group]		#Posting to the [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL discussion group]
	#If all those fail, try describing your problem to the NCF office via the Office Message system on the [http://help.ncf.ca Help page].		#If all those fail, try describing your problem to the NCF office via the Office Message system on the [http://help.ncf.ca Help page].
	#Try a loaner modem - we offer ~~new devices~~ for ~~two week~~ loan periods for ~~20$~~ deposit for troubleshooting purposes. ~~You are able to~~ purchase the ~~device~~ at the end of the loan period.		#Try a loaner DSL modem - we offer modems for loan periods for a deposit, for troubleshooting purposes. If you wish, you may purchase the loaner modem at the end of the loan period.

	==See also==		==See also==

Xx176: /* Testing at the demarcation point */

2019-04-23T18:30:17Z

Testing at the demarcation point

← Older revision		Revision as of 18:30, 23 April 2019
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	If the problem persists, it is likely the issue is with Bell's wires leading into your home. You may wish to ask the NCF office to open a ticket with Bell, who will send a technician to make a service call.		If the problem persists, it is likely the issue is with Bell's wires leading into your home. You may wish to ask the NCF office to open a ticket with Bell, who will send a technician to make a service call.

	<gallery widths="~~150~~" heights="~~150~~">		<gallery widths="200" heights="200">
	File:Demarcation point.JPG\|Demarcation point in a house built in 2000		File:Demarcation point.JPG\|Demarcation point in a house built in 2000
	File:Demarkation point with POTS splitter.JPG\|Demarcation point with POTS splitter (includes built in filter)		File:Demarkation point with POTS splitter.JPG\|Demarcation point with POTS splitter (includes built in filter)

Xx176: /* Testing at the demarcation point */

2019-04-23T18:29:37Z

Testing at the demarcation point

← Older revision		Revision as of 18:29, 23 April 2019
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	If the problem persists, it is likely the issue is with Bell's wires leading into your home. You may wish to ask the NCF office to open a ticket with Bell, who will send a technician to make a service call.		If the problem persists, it is likely the issue is with Bell's wires leading into your home. You may wish to ask the NCF office to open a ticket with Bell, who will send a technician to make a service call.

	<gallery>		<gallery widths="150" heights="150">
	File:Demarcation point.JPG\|Demarcation point in a house built in 2000		File:Demarcation point.JPG\|Demarcation point in a house built in 2000
	File:Demarkation point with POTS splitter.JPG\|Demarcation point with POTS splitter (includes built in filter)		File:Demarkation point with POTS splitter.JPG\|Demarcation point with POTS splitter (includes built in filter)

Fy792 at 20:36, 28 July 2018

2018-07-28T20:36:26Z

← Older revision		Revision as of 20:36, 28 July 2018
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			<div class="ncfrightbox"> {{Template:Troubleshooting DSL Links}} </div>
	This page provides some troubleshooting tips and advice if your DSL service stops working.		This page provides some troubleshooting tips and advice if your DSL service stops working.

Xx176: /* No DSL or Internet Lights, An Intermittent or Low Speed Connection */

2018-07-28T08:46:10Z

No DSL or Internet Lights, An Intermittent or Low Speed Connection

← Older revision		Revision as of 08:46, 28 July 2018
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	===No DSL or Internet Lights, An Intermittent or Low Speed Connection===		===No DSL or Internet Lights, An Intermittent or Low Speed Connection===
			[[File:DslModemPhoneComputer.png\|right\|frame\|Connect modem to phone line and computer]]
	Here are some possible causes:		Here are some possible causes:

	#DSL modem is connected to the phone line via a line filter		#DSL modem is connected to the phone line via a line filter
	#*Solution: The DSL modem must be ''directly'' connected to the phone line, without a line filter, remove any filter. ~~[[File:DslModemPhoneComputer.png\|center\|frame\|Connect modem to phone line and computer]]~~		#*Solution: The DSL modem must be ''directly'' connected to the phone line, without a line filter, remove any filter.
	# Modem not connected to working phone jack or to a line with DSL service		# Modem not connected to working phone jack or to a line with DSL service
	#* Solution: If you have multiple phone lines at your location, be sure the modem is connected to the line with DSL service. If the line also has voice service (i.e., is not 'dry DSL'), there should be dial-tone if you plug in a phone at that jack.		#* Solution: If you have multiple phone lines at your location, be sure the modem is connected to the line with DSL service. If the line also has voice service (i.e., is not 'dry DSL'), there should be dial-tone if you plug in a phone at that jack.

Xx176: /* If you do not have DSL connection (no DSL or internet modem lights), your connection is intermittent or you experience low speed */

2018-07-28T08:44:01Z

If you do not have DSL connection (no DSL or internet modem lights), your connection is intermittent or you experience low speed

← Older revision		Revision as of 08:44, 28 July 2018
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	</gallery>		</gallery>

	===~~If you do not have DSL connection (no~~ DSL or ~~internet modem lights)~~, ~~your connection is intermittent~~ or ~~you experience low speed~~===		===No DSL or Internet Lights, An Intermittent or Low Speed Connection===
	Here are some possible causes:		Here are some possible causes:

Xx176 at 08:42, 28 July 2018

2018-07-28T08:42:14Z

← Older revision		Revision as of 08:42, 28 July 2018
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	*[[Speed]]		*[[Speed]]
	*[[Stages of DSL connection-making]] (learn how it should go)		*[[Stages of DSL connection-making]] (learn how it should go)
	*[[~~About DSL modem lights~~]] (what the lights can tell you)		*[[Modem Lights]] (what the lights can tell you)

	=== General strategies for DSL problem-solving ===		=== General strategies for DSL problem-solving ===
	* [[~~About DSL modem lights~~\|Check the lights on your modem]] - the lights can tell you a lot of useful information.		* [[Modem Lights\|Check the lights on your modem]] - the lights can tell you a lot of useful information.
	* [[Modem Installation\|Check your installation]]. Are your wires connected and plugs seated securely?		* [[Modem Installation\|Check your installation]]. Are your wires connected and plugs seated securely?
	* Check the [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL help discussion group] to see how other members have solved the problem, or post a description of your problem so that other members can help. This is often faster than asking the NCF office because NCF members are often able to answer around the clock! Besides, one of NCF's founding motivations was to provide a means for people to help people.		* Check the [http://www.ncf.ca/ncf/dg/index.jsp?dg=82 NCF DSL help discussion group] to see how other members have solved the problem, or post a description of your problem so that other members can help. This is often faster than asking the NCF office because NCF members are often able to answer around the clock! Besides, one of NCF's founding motivations was to provide a means for people to help people.

Xx176 at 08:10, 28 July 2018

2018-07-28T08:10:57Z

← Older revision		Revision as of 08:10, 28 July 2018
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	DSL signals weaken with distance, so DSL works best when your location is close to Bell equipment (DSLAM). Bell invests in DSLAM equipment in an area depending on many factors. If they have not yet installed a DSLAM near your location, they may not be able to offer as high bandwidth as in other locations, even ones nearby.		DSL signals weaken with distance, so DSL works best when your location is close to Bell equipment (DSLAM). Bell invests in DSLAM equipment in an area depending on many factors. If they have not yet installed a DSLAM near your location, they may not be able to offer as high bandwidth as in other locations, even ones nearby.

	If performance (e.g., [[~~DSL speed~~#How_to_do_a_speed_test\|speed tests]]) on your line is significantly worse from that of your neighbours, chances are good that something is non-optimal at your location or on your line.		If performance (e.g., [[Speed#How_to_do_a_speed_test\|speed tests]]) on your line is significantly worse from that of your neighbours, chances are good that something is non-optimal at your location or on your line.

	If you get expected speeds in the morning and late at night, but experience slower speeds in the evenings and on weekends then the likely culprit is network congestion. NCF has investigated the problem and found that there was network congestion between the NCF network and the Bell Network at the aggregation point. We implemented a solution and we will continue to monitor it and make further adjustments as necessary.		If you get expected speeds in the morning and late at night, but experience slower speeds in the evenings and on weekends then the likely culprit is network congestion. NCF has investigated the problem and found that there was network congestion between the NCF network and the Bell Network at the aggregation point. We implemented a solution and we will continue to monitor it and make further adjustments as necessary.

	See also:		See also:
	*[[~~DSL speed~~]]		*[[Speed]]
	*[[Stages of DSL connection-making]] (learn how it should go)		*[[Stages of DSL connection-making]] (learn how it should go)
	*[[About DSL modem lights]] (what the lights can tell you)		*[[About DSL modem lights]] (what the lights can tell you)
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	*[https://www.ncf.ca/ncf/home/tools/dslLineStats.jsp Your line stats]		*[https://www.ncf.ca/ncf/home/tools/dslLineStats.jsp Your line stats]
	*[[About wireless]]		*[[About wireless]]
	*[[~~DSL speed~~]]		*[[Speed]]
	*[[~~DSL speed~~#How_to_do_a_speed_test\|Speed test]] How to do a speed test of your DSL service		*[[Speed#How_to_do_a_speed_test\|Speed test]] How to do a speed test of your DSL service
	*[[Line Stats]] How to obtain and interpret line stats from your DSL modem		*[[Line Stats]] How to obtain and interpret line stats from your DSL modem
	*[[SpeedTouch 516 and 585 on ADSL2+]]		*[[SpeedTouch 516 and 585 on ADSL2+]]

Xx176 at 06:18, 28 July 2018

2018-07-28T06:18:19Z

← Older revision		Revision as of 06:18, 28 July 2018
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	*[[DSL speed]]		*[[DSL speed]]
	*[[DSL speed#How_to_do_a_speed_test\|Speed test]] How to do a speed test of your DSL service		*[[DSL speed#How_to_do_a_speed_test\|Speed test]] How to do a speed test of your DSL service
	*[[Line ~~stats (DSL)~~]] How to obtain and interpret line stats from your DSL modem		*[[Line Stats]] How to obtain and interpret line stats from your DSL modem
	*[[SpeedTouch 516 and 585 on ADSL2+]]		*[[SpeedTouch 516 and 585 on ADSL2+]]
	*[[Computer Help]]		*[[Computer Help]]

Xx176: Xx176 moved page Troubleshooting (DSL) to Troubleshooting

2018-07-28T06:06:52Z

Xx176 moved page Troubleshooting (DSL) to Troubleshooting

← Older revision	Revision as of 06:06, 28 July 2018
(No difference)