VOIP - Revision history

Fy792: /* Using Teksavvy TekTalk */

2018-07-28T22:51:22Z

Using Teksavvy TekTalk

← Older revision		Revision as of 22:51, 28 July 2018
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	[[Category:DSL]]		[[Category:DSL]]
			[[Category:Home Network]]

Xx176: /* Ordering VOIP */

2018-07-27T15:20:23Z

Ordering VOIP

← Older revision		Revision as of 15:20, 27 July 2018
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	B. you will be dropping their existing number and using a new one provided by the VOIP provider		B. you will be dropping their existing number and using a new one provided by the VOIP provider

	For all cases, a [[~~Dry copper~~\|dry line install]] is required to replace the current service.		For all cases, a [[DSL Processes#Dry_DSL\|dry line install]] is required to replace the current service.

	Our recommended process prioritizes guarding against you permanently losing your phone number and reduces the risk of service outage as much as possible.		Our recommended process prioritizes guarding against you permanently losing your phone number and reduces the risk of service outage as much as possible.

Xx176: /* Ordering VOIP */

2018-07-21T02:47:31Z

Ordering VOIP

← Older revision		Revision as of 02:47, 21 July 2018
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	# You may encounter a temporary service disruption.		# You may encounter a temporary service disruption.
	# We recommend you make arrangements to having a temporary non-VOIP contact number (like a cellphone) or a neighbour's number.		# We recommend you make arrangements to having a temporary non-VOIP contact number (like a cellphone) or a neighbour's number.
	# A new dry line installation costs $50.79 + tax (passed on to Bell) which is incurred again in the future if you choose to upgrade your speed.		# A new dry line installation costs $49.95 + tax (passed on to Bell) which is incurred again in the future if you choose to upgrade your speed.
	# We recommend considering potential speed upgrades now to avoid paying that fee again in the future.		# We recommend considering potential speed upgrades now to avoid paying that fee again in the future.

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	# You may encounter a temporary service disruption.		# You may encounter a temporary service disruption.
	# We recommend you make arrangements to having a temporary non-VOIP contact number (like a cellphone) or a neighbour's number.		# We recommend you make arrangements to having a temporary non-VOIP contact number (like a cellphone) or a neighbour's number.
	# A new dry line installation costs $50.79 + tax (passed that on to Bell) which is incurred again in the future if you choose to upgrade your speed.		# A new dry line installation costs $49.95 + tax (passed that on to Bell) which is incurred again in the future if you choose to upgrade your speed.
	# We recommend considering potential speed upgrades now to avoid paying that fee again in the future.		# We recommend considering potential speed upgrades now to avoid paying that fee again in the future.

Fn352: /* Disadvantages of using VOIP Service */ grammar

2018-01-21T02:25:57Z

Disadvantages of using VOIP Service: grammar

← Older revision		Revision as of 02:25, 21 January 2018
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	===Disadvantages of using VOIP Service===		===Disadvantages of using VOIP Service===
	* 911 Service is not as reliable in case of emergencies (~~due to~~ the location may change)		* 911 Service is not as reliable in case of emergencies (the location may change)
	* Requires a stable Internet service (No Internet → No phone service)		* Requires a stable Internet service (No Internet → No phone service)
	* The phone service is not as stable as landline (No power → no internet and no phone service)		* The phone service is not as stable as landline (No power → no internet and no phone service)

Fn352: moved section down

2018-01-20T20:45:49Z

moved section down

← Older revision		Revision as of 20:45, 20 January 2018
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	Note that this configuration change cannot be saved and so when the modem is rebooted or powered off, the command will have to be re-run.		Note that this configuration change cannot be saved and so when the modem is rebooted or powered off, the command will have to be re-run.

	~~==Using Teksavvy TekTalk==~~
	~~Here are instructions provided by Teksavvy support to one of our members.~~
	~~We have not confirmed these but provide them for our member's benefit.~~

	* disable ALG and SPI router firewalls
	* add rules to forward ports (both UDP and TCP):
	**443
	**5060-5080
	**16384 to 16482
	**5004

	==Accessing Telnet==		==Accessing Telnet==
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	For complete Windows instructions see [http://www.tp-link.com/en/article/?faqid=343 this TP-Link page].		For complete Windows instructions see [http://www.tp-link.com/en/article/?faqid=343 this TP-Link page].

			==Using Teksavvy TekTalk==
			Here are instructions provided by Teksavvy support to one of our members.
			We have not confirmed these but provide them for our member's benefit.

			* disable ALG and SPI router firewalls
			* add rules to forward ports (both UDP and TCP):
			**443
			**5060-5080
			**16384 to 16482
			**5004

	[[Category:DSL]]		[[Category:DSL]]

Fn352: spacing

2018-01-20T20:44:49Z

spacing

← Older revision		Revision as of 20:44, 20 January 2018
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	This process is a bit of a tricky dance that we are constantly refining from our experience processing such requests for multiple members. Please let us know if you require any further clarification.		This process is a bit of a tricky dance that we are constantly refining from our experience processing such requests for multiple members. Please let us know if you require any further clarification.

	<!--		<!--
	==Getting VOIP==		==Getting VOIP==

Fx555: /* Using VoIP with a TP-Link modem */

2017-12-19T09:19:54Z

Using VoIP with a TP-Link modem

← Older revision		Revision as of 09:19, 19 December 2017
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	Note that this configuration change cannot be saved and so when the modem is rebooted or powered off, the command will have to be re-run.		Note that this configuration change cannot be saved and so when the modem is rebooted or powered off, the command will have to be re-run.

			==Using Teksavvy TekTalk==
			Here are instructions provided by Teksavvy support to one of our members.
			We have not confirmed these but provide them for our member's benefit.

			* disable ALG and SPI router firewalls
			* add rules to forward ports (both UDP and TCP):
			**443
			**5060-5080
			**16384 to 16482
			**5004

	==Accessing Telnet==		==Accessing Telnet==

Fx479: /* Ordering VOIP */

2017-11-10T18:38:58Z

Ordering VOIP

Fn352: spacing

2017-01-06T01:32:13Z

spacing

← Older revision		Revision as of 01:32, 6 January 2017
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	-->		-->

	==Using VoIP with a TP-Link modem==		==Using VoIP with a TP-Link modem==
	If you are using VoIP with a TP-Link TD-8816, TD-8817, TD-8840T, TD-8841T, TD-W8101G or TD-W8901G modem you may experience problems such as voice being received but not transmitted after a connection is established. This may be addressed with a command line setting change in the modem to enable this via [https://en.wikipedia.org/wiki/Telnet telnet] to 192.168.1.1.		If you are using VoIP with a TP-Link TD-8816, TD-8817, TD-8840T, TD-8841T, TD-W8101G or TD-W8901G modem you may experience problems such as voice being received but not transmitted after a connection is established. This may be addressed with a command line setting change in the modem to enable this via [https://en.wikipedia.org/wiki/Telnet telnet] to 192.168.1.1.

Fn352: /* Ordering VOIP */ formatting

2016-12-23T00:31:16Z

Ordering VOIP: formatting

← Older revision		Revision as of 00:31, 23 December 2016
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	== Ordering VOIP ==		== Ordering VOIP ==
	Members going to a VOIP service from a landline based phone will fall into one of two categories:		Members going to a VOIP service from a landline based phone will fall into one of two categories:

	A. you want to keep your existing number have it ported to the VOIP provider		A. you want to keep your existing number have it ported to the VOIP provider

	B. you will be dropping their existing number and using a new one provided by the VOIP provider		B. you will be dropping their existing number and using a new one provided by the VOIP provider

	For all cases, a dry line install is required to replace the current service.		For all cases, a [[Dry copper\|dry line install]] is required to replace the current service.

	Our recommended process prioritizes guarding against you permanently losing your phone number and reduces the risk of service outage as much as possible.		Our recommended process prioritizes guarding against you permanently losing your phone number and reduces the risk of service outage as much as possible.

	For members in Category (A):		For members in Category (A):

	Contact the VOIP provider and schedule a port of your phone number to be a minimum a week in the future (more time is better).		# Contact the VOIP provider and schedule a port of your phone number to be a minimum a week in the future (more time is better).
	Do not ask Bell to ~~Cancel~~ the ~~Number~~ just yet.		# Do not ask Bell to cancel the number just yet.
	Contact NCF as soon as you have the porting date from your VOIP provider and we will schedule a dry installation to match.		# Contact NCF as soon as you have the porting date from your VOIP provider and we will schedule a dry installation to match.
	~~You may encounter a temporary service disruption.~~		# Once the port is confirmed complete by your VOIP provider, test the number yourself. Once you are certain it is functioning, call Bell to confirm cancellation of the voice service (to avoid additional monthly charges). Remember to ask for a confirmation number when speaking with the Bell representative.
	~~We recommend you make arrangements to having a temporary non-VOIP contact number (like a cellphone) or a neighbour's number.~~		# NCF will ensure your dry DSL line gets connected as soon as possible. Contact NCF if you there are any delays/issues with porting your voice line to the VOIP provider.
	A new dry line installation costs $69.90 + tax (passed that on to Bell) which is incurred again in the future if you choose to upgrade your speed. We recommend considering potential speed upgrades now to avoid paying that fee again in the future.
	Once the port is confirmed complete by your VOIP provider, test the number yourself. Once you are certain it is functioning, call Bell to confirm cancellation of the voice service (to avoid additional monthly charges). Remember to ask for a confirmation number when speaking with the Bell representative.		;Notes:
	NCF will ensure your dry DSL line gets connected as soon as possible. Contact NCF if you there are any delays/issues with porting your voice line to the VOIP provider.		# You may encounter a temporary service disruption.
			# We recommend you make arrangements to having a temporary non-VOIP contact number (like a cellphone) or a neighbour's number.
			# A new dry line installation costs $69.90 + tax (passed that on to Bell) which is incurred again in the future if you choose to upgrade your speed.
			# We recommend considering potential speed upgrades now to avoid paying that fee again in the future.


	For members in category (B), life is simpler:		For members in category (B), life is simpler:

	Contact the VOIP provider and order your new VOIP service and ATA device (the box that connects your home phone to your router).		# Contact the VOIP provider and order your new VOIP service and ATA device (the box that connects your home phone to your router).
	Do not ask Bell to Cancel the Number just yet.		# Do not ask Bell to Cancel the Number just yet.
	Once your receive your ATA, connect it to your existing DSL service and test it out.		# Once your receive your ATA, connect it to your existing DSL service and test it out.
	Once you are certain it's working, contact NCF to order a dry line - this should be a minimum a week in the future .		# Once you are certain it's working, contact NCF to order a dry line - this should be a minimum a week in the future .
	You may encounter a temporary service disruption.		# NCF will ensure your dry DSL line gets connected as soon as possible.
	We recommend you make arrangements to having a temporary non-VOIP contact number (like a cellphone) or a neighbour's number.
	A new dry line installation costs $69.90 + tax (passed that on to Bell) which is incurred again in the future if you choose to upgrade your speed. We recommend considering potential speed upgrades now to avoid paying that fee again in the future.		;Notes:
	~~NCF will ensure your dry DSL line gets connected as soon as possible~~.		# You may encounter a temporary service disruption.
			# We recommend you make arrangements to having a temporary non-VOIP contact number (like a cellphone) or a neighbour's number.
			# A new dry line installation costs $69.90 + tax (passed that on to Bell) which is incurred again in the future if you choose to upgrade your speed.
			# We recommend considering potential speed upgrades now to avoid paying that fee again in the future.

	This process is a bit of a tricky dance that we are constantly refining from our experience processing such requests for multiple members. Please let us know if you require any further clarification.		This process is a bit of a tricky dance that we are constantly refining from our experience processing such requests for multiple members. Please let us know if you require any further clarification.


	<!--		<!--

← Older revision		Revision as of 18:38, 10 November 2017
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	# You may encounter a temporary service disruption.		# You may encounter a temporary service disruption.
	# We recommend you make arrangements to having a temporary non-VOIP contact number (like a cellphone) or a neighbour's number.		# We recommend you make arrangements to having a temporary non-VOIP contact number (like a cellphone) or a neighbour's number.
	# A new dry line installation costs $69.90 + tax (passed ~~that~~ on to Bell) which is incurred again in the future if you choose to upgrade your speed.		# A new dry line installation costs $50.79 + tax (passed on to Bell) which is incurred again in the future if you choose to upgrade your speed.
	# We recommend considering potential speed upgrades now to avoid paying that fee again in the future.		# We recommend considering potential speed upgrades now to avoid paying that fee again in the future.

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	# You may encounter a temporary service disruption.		# You may encounter a temporary service disruption.
	# We recommend you make arrangements to having a temporary non-VOIP contact number (like a cellphone) or a neighbour's number.		# We recommend you make arrangements to having a temporary non-VOIP contact number (like a cellphone) or a neighbour's number.
	# A new dry line installation costs $69.90 + tax (passed that on to Bell) which is incurred again in the future if you choose to upgrade your speed.		# A new dry line installation costs $50.79 + tax (passed that on to Bell) which is incurred again in the future if you choose to upgrade your speed.
	# We recommend considering potential speed upgrades now to avoid paying that fee again in the future.		# We recommend considering potential speed upgrades now to avoid paying that fee again in the future.

Line 80:		Line 80:
	*an open Ethernet port on your router (one of our supported models)		*an open Ethernet port on your router (one of our supported models)
	*an ATA (analog terminal adapter) to connect the phone (this is supplied by us)		*an ATA (analog terminal adapter) to connect the phone (this is supplied by us)
	*a ~~touchtone~~ phone or phone system		*a touch-tone phone or phone system

	==How do I order VOIP?==		==How do I order VOIP?==
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	-->		-->

	==Using VoIP with a TP-Link modem==		==Using VoIP with a TP-Link modem==
	If you are using VoIP with a TP-Link TD-8816, TD-8817, TD-8840T, TD-8841T, TD-W8101G or TD-W8901G modem you may experience problems such as voice being received but not transmitted after a connection is established. This may be addressed with a command line setting change in the modem to enable this via [https://en.wikipedia.org/wiki/Telnet telnet] to 192.168.1.1.		If you are using VoIP with a TP-Link TD-8816, TD-8817, TD-8840T, TD-8841T, TD-W8101G or TD-W8901G modem you may experience problems such as voice being received but not transmitted after a connection is established. This may be addressed with a command line setting change in the modem to enable this via [https://en.wikipedia.org/wiki/Telnet telnet] to 192.168.1.1.