What to expect with DSL - Revision history

Xx176: Xx176 moved page What to expect to What to expect with DSL

2019-07-17T19:23:00Z

Xx176 moved page What to expect to What to expect with DSL

← Older revision	Revision as of 19:23, 17 July 2019
(No difference)

Xx176: Xx176 moved page What to expect (DSL) to What to expect

2019-07-17T19:22:25Z

Xx176 moved page What to expect (DSL) to What to expect

← Older revision	Revision as of 19:22, 17 July 2019
(No difference)

Xx176 at 20:40, 1 August 2018

2018-08-01T20:40:54Z

← Older revision		Revision as of 20:40, 1 August 2018
Line 2:		Line 2:
	This article tells you what to expect when you sign up for DSL service at NCF.		This article tells you what to expect when you sign up for DSL service at NCF.

	~~=Activation=~~		=Upon signing up=
	==Upon signing up==
	Within three business days of signing up for DSL, you should receive an email listing the expected '''activation date''' of your DSL service (the date Bell says they will be able to start DSL service on your line).		Within three business days of signing up for DSL, you should receive an email listing the expected '''activation date''' of your DSL service (the date Bell says they will be able to start DSL service on your line).

	Typically it takes five business days for DSL service to be activated on your line by Bell.		Typically it takes five business days for DSL service to be activated on your line by Bell.

	If you made a request in your comments while placing your DSL order and have not received a response from the NCF office after three business days, perhaps it got lost. If so then please accept our apologies. You may need to re-send your comment. See ~~[[What to expect (DSL)#How to contact~~ the ~~NCF office\|How to contact the NCF office]] below~~.		If you made a request in your comments while placing your DSL order and have not received a response from the NCF office after three business days, perhaps it got lost. If so then please accept our apologies. You may need to re-send your comment. See your support options on the right.

	If you ordered a modem from NCF to be picked up by you at the NCF office, we will phone you when it is ready for pick-up. Do not drop by the office early, as it may not be ready to go yet.		If you ordered a modem from NCF to be picked up by you at the NCF office, we will phone you when it is ready for pick-up. Do not drop by the office early, as it may not be ready to go yet.

	==Before the Activation Date==		=Before the Activation Date=
	If you signed up for Dry DSL, Bell recommends that someone be home between 8am-5pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8 am and 5 pm.		If you signed up for Dry DSL, Bell recommends that someone be home between 8am-5pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8 am and 5 pm.

	It helps the installation technician test the line if you install filters on all your phones before the DSL signal is applied to the phone line. If you need line filters, drop by the NCF office to purchase them.		It helps the installation technician test the line if you install filters on all your phones before the DSL signal is applied to the phone line. If you need line filters, drop by the NCF office to purchase them.

	==On the Activation Date==		=On the Activation Date=
	For regular (not dry) DSL, activation is done from the Bell central office, with no need for anyone to visit your location. Activation typically occurs from 8 am to 12 am (noon).		For regular (not dry) DSL, activation is done from the Bell central office, with no need for anyone to visit your location. Activation typically occurs from 8 am to 12 am (noon).

Line 24:		Line 23:
	If all goes well, on the day after your Activation Date, your modem should see a DSL signal.		If all goes well, on the day after your Activation Date, your modem should see a DSL signal.

	==After the Activation Date==		=After the Activation Date=
	If after the activation date your DSL modem cannot see the DSL signal (see [[Modem Lights]]), please check the following:		If after the activation date your DSL modem cannot see the DSL signal (see [[Modem Lights]]), please check the following:
	* Check that the phone line is fully plugged in (clicks when plugged into the modem and into the wall).		* Check that the phone line is fully plugged in (clicks when plugged into the modem and into the wall).
Line 30:		Line 29:
	* If you still do not have a signal, try taking your modem to different working jacks at your location. Finally, if you can, try to plug in the modem at the demarcation point (where the telephone wires come into the house). Note: Some demarcation points do not have an actual phone jack where you can test your modem. Also, perhaps you are not sure where the demarcation point is. On most homes the demarcation point is located in teh basement or near the main electrical circuit breaker panel.		* If you still do not have a signal, try taking your modem to different working jacks at your location. Finally, if you can, try to plug in the modem at the demarcation point (where the telephone wires come into the house). Note: Some demarcation points do not have an actual phone jack where you can test your modem. Also, perhaps you are not sure where the demarcation point is. On most homes the demarcation point is located in teh basement or near the main electrical circuit breaker panel.
	*Having checked different jacks in the house, please contact NCF and we will ask Bell to check your line.		*Having checked different jacks in the house, please contact NCF and we will ask Bell to check your line.

	~~= How to contact the NCF office =~~
	~~The best way to contact the NCF office is to log into the NCF StartPage (using your NCF account ID, which is two letter followed by three numbers, eg., ab123) at:~~

	*[http://start.ncf.ca start.ncf.ca]

	~~and click on ''Your NCF account'' at the bottom-left of the page. Or just go directly to:~~

	*[http://www.ncf.ca/ncf/support/officeMsgMgr.jsp Your office messages page]

	Using this Office Message system ensures that your message will reach the office (you can track it, from Office Messages on your StartPage). Otherwise, you can try reaching the office by phone, at (613) 721-1773.

	[[Category:DSL]]		[[Category:DSL]]

Xx176 at 20:38, 1 August 2018

2018-08-01T20:38:01Z

← Older revision		Revision as of 20:38, 1 August 2018
Line 1:		Line 1:
			<div class="ncfrightbox"> {{Template:My Support Options}} </div>
	This article tells you what to expect when you sign up for DSL service at NCF.		This article tells you what to expect when you sign up for DSL service at NCF.

Xx176 at 08:48, 28 July 2018

2018-07-28T08:48:25Z

Xx175: /* Before the Activation Date */

2015-06-19T22:12:16Z

Before the Activation Date

← Older revision		Revision as of 22:12, 19 June 2015
Line 12:		Line 12:

	===Before the Activation Date===		===Before the Activation Date===
	If you signed up for Dry DSL, Bell recommends that someone be home between 8am-5pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between ~~8am-5pm~~.		If you signed up for Dry DSL, Bell recommends that someone be home between 8am-5pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8 am and 5 pm.

	It helps the installation technician test the line if you install filters on all your phones before the DSL signal is applied to the phone line. If you need line filters, drop by the NCF office to purchase them.		It helps the installation technician test the line if you install filters on all your phones before the DSL signal is applied to the phone line. If you need line filters, drop by the NCF office to purchase them.

Xx175: /* On the Activation Date */

2015-06-19T22:11:32Z

On the Activation Date

← Older revision		Revision as of 22:11, 19 June 2015
Line 17:		Line 17:

	===On the Activation Date===		===On the Activation Date===
	For regular (not dry) DSL, activation is done from the Bell central office, with no need for anyone to visit your location. Activation typically occurs from ~~8am~~ to ~~12am~~.		For regular (not dry) DSL, activation is done from the Bell central office, with no need for anyone to visit your location. Activation typically occurs from 8 am to 12 am (noon).

	For Dry DSL, Bell recommends that someone be home between ~~8am-5pm~~ on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between ~~8am-5pm~~.		For Dry DSL, Bell recommends that someone be home between 8 am and 5 pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8 am and 5 pm.

	If all goes well, on the day after your Activation Date, your modem should see a DSL signal.		If all goes well, on the day after your Activation Date, your modem should see a DSL signal.

Aw958: /* How to contact the NCF office */

2013-08-30T05:05:10Z

How to contact the NCF office

← Older revision		Revision as of 05:05, 30 August 2013
Line 39:		Line 39:
	*[http://www.ncf.ca/ncf/support/officeMsgMgr.jsp Your office messages page]		*[http://www.ncf.ca/ncf/support/officeMsgMgr.jsp Your office messages page]

	Using this Office Message system ensures that your message will reach the office (you can track it, from Office Messages on your StartPage). Otherwise, you can try reaching the office by phone, at 613-~~520-9001~~.		Using this Office Message system ensures that your message will reach the office (you can track it, from Office Messages on your StartPage). Otherwise, you can try reaching the office by phone, at (613) 721-1773.

	[[Category:DSL]]		[[Category:DSL]]

Fn352: added lead

2013-03-25T21:49:51Z

added lead

← Older revision		Revision as of 21:49, 25 March 2013
Line 1:		Line 1:
	~~==Activation: What~~ to expect when ~~signing~~ up ~~with NCF~~ for DSL service==		This article tells you what to expect when you sign up for DSL service at NCF.

			==Activation==
	===Upon signing up===		===Upon signing up===
	Within three business days of signing up for DSL, you should receive an email listing the expected '''activation date''' of your DSL service (the date Bell says they will be able to start DSL service on your line).		Within three business days of signing up for DSL, you should receive an email listing the expected '''activation date''' of your DSL service (the date Bell says they will be able to start DSL service on your line).

Fn352: copy edit for clarity, formatting

2011-12-25T14:50:17Z

copy edit for clarity, formatting

← Older revision		Revision as of 14:50, 25 December 2011
Line 1:		Line 1:
	== Activation: What to expect when signing up with NCF for DSL service ==		==Activation: What to expect when signing up with NCF for DSL service==
	=== Upon signing up ===		===Upon signing up===
	* Within three business days of signing up for DSL, you should receive an email listing the expected ~~<b>~~activation date~~</b>~~ of your DSL service (the date Bell says they will be able to start DSL service on your line).		Within three business days of signing up for DSL, you should receive an email listing the expected '''activation date''' of your DSL service (the date Bell says they will be able to start DSL service on your line).
	* Typically takes five business days for DSL service to be activated on your line by Bell.
	* If you made a request in your comments while placing your DSL order and have not received a response from the NCF office after three business days, maybe it got lost. Our apologies. You may need to re-send your comment. See [[What to expect (DSL)#How to contact the NCF office\|How to contact the NCF office]] below.
	* If you ordered a modem from NCF to be picked up by you at the NCF office, we'll phone you when it is ready for pick-up. Don't drop by the office early, it may not be ready.

	~~=== Before the Activation Date ===~~		Typically it takes five business days for DSL service to be activated on your line by Bell.
	* If you signed up for ~~Dry~~ DSL~~, Bell recommends that someone~~ be ~~home between 8am-5pm~~ on ~~the activation date. If that is not possible, contact NCF by email or by phone as soon as you get~~ your ~~activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8am-5pm.~~
	* It helps the installer test the line ~~if you install filters on all your phones before the DSL signal is applied to the phone line. If you need line filters, drop~~ by ~~the NCF office to purchase some~~.

	=== On the Activation Date ===		If you made a request in your comments while placing your DSL order and have not received a response from the NCF office after three business days, perhaps it got lost. If so then please accept our apologies. You may need to re-send your comment. See [[What to expect (DSL)#How to contact the NCF office\|How to contact the NCF office]] below.
	* For regular (not dry) DSL, activation is done from the Bell central office, with no need for anyone to visit your location. Activation typically occurs from 8am to 12am.
	* For Dry DSL, Bell recommends that someone be home between 8am-5pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8am-5pm.		If you ordered a modem from NCF to be picked up by you at the NCF office, we will phone you when it is ready for pick-up. Do not drop by the office early, as it may not be ready to go yet.

			===Before the Activation Date===
			If you signed up for Dry DSL, Bell recommends that someone be home between 8am-5pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8am-5pm.

			It helps the installation technician test the line if you install filters on all your phones before the DSL signal is applied to the phone line. If you need line filters, drop by the NCF office to purchase them.

			===On the Activation Date===
			For regular (not dry) DSL, activation is done from the Bell central office, with no need for anyone to visit your location. Activation typically occurs from 8am to 12am.

			For Dry DSL, Bell recommends that someone be home between 8am-5pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8am-5pm.

	If all goes well, on the day after your Activation Date, your modem should see a DSL signal.		If all goes well, on the day after your Activation Date, your modem should see a DSL signal.

	=== After the Activation Date ===		===After the Activation Date===
	If after the activation date your DSL modem cannot see the DSL signal (see [[About DSL modem lights]]), please check the following:		If after the activation date your DSL modem cannot see the DSL signal (see [[About DSL modem lights]]), please check the following:
	* Check that the phone line is fully plugged in (clicks when plugged into the modem and into the wall).		* Check that the phone line is fully plugged in (clicks when plugged into the modem and into the wall).
	* Turn your modem off and then turn it back on (to be sure it is looking for the DSL signal).		* Turn your modem off and then turn it back on (to be sure it is looking for the DSL signal).
	* If you still do not have a signal, try taking your modem to different working jacks at your ~~lcoation~~. Finally, if you can, try to plug in the modem at the demarcation point (where the telephone wires come into the house). Note: Some demarcation points do not have an actual phone jack where you can test your modem. Also, perhaps you ~~aern't~~ sure where the demarcation point is. ~~In both those cases, having~~ checked different jacks in the house, please contact NCF and we will ask Bell to check your line.		* If you still do not have a signal, try taking your modem to different working jacks at your location. Finally, if you can, try to plug in the modem at the demarcation point (where the telephone wires come into the house). Note: Some demarcation points do not have an actual phone jack where you can test your modem. Also, perhaps you are not sure where the demarcation point is. On most homes the demarcation point is located in teh basement or near the main electrical circuit breaker panel.
			*Having checked different jacks in the house, please contact NCF and we will ask Bell to check your line.

	== How to contact the NCF office ==		== How to contact the NCF office ==
	The best way to contact the NCF office is to log into the NCF StartPage (using your NCF account ID, which is two letter followed by three numbers, eg., ab123) at:		The best way to contact the NCF office is to log into the NCF StartPage (using your NCF account ID, which is two letter followed by three numbers, eg., ab123) at:

	start.ncf.ca		*[http://start.ncf.ca start.ncf.ca]

			and click on ''Your NCF account'' at the bottom-left of the page. Or just go directly to:

	~~and click on Help at the top-right of the page~~. ~~Then click on 'Start an NCF Office Message'~~. ~~Using this Office Message system ensures that your mesage will reach the~~ office ~~(you can track it, from Office Messages on your StartPage).~~		*[http://www.ncf.ca/ncf/support/officeMsgMgr.jsp Your office messages page]

	Otherwise, you can try reaching the office by phone, at 613-520-9001.		Using this Office Message system ensures that your message will reach the office (you can track it, from Office Messages on your StartPage). Otherwise, you can try reaching the office by phone, at 613-520-9001.

	[[Category:DSL]]		[[Category:DSL]]

← Older revision		Revision as of 08:48, 28 July 2018
Line 1:		Line 1:
	This article tells you what to expect when you sign up for DSL service at NCF.		This article tells you what to expect when you sign up for DSL service at NCF.

	==Activation==		=Activation=
	===Upon signing up===		==Upon signing up==
	Within three business days of signing up for DSL, you should receive an email listing the expected '''activation date''' of your DSL service (the date Bell says they will be able to start DSL service on your line).		Within three business days of signing up for DSL, you should receive an email listing the expected '''activation date''' of your DSL service (the date Bell says they will be able to start DSL service on your line).

Line 11:		Line 11:
	If you ordered a modem from NCF to be picked up by you at the NCF office, we will phone you when it is ready for pick-up. Do not drop by the office early, as it may not be ready to go yet.		If you ordered a modem from NCF to be picked up by you at the NCF office, we will phone you when it is ready for pick-up. Do not drop by the office early, as it may not be ready to go yet.

	===Before the Activation Date===		==Before the Activation Date==
	If you signed up for Dry DSL, Bell recommends that someone be home between 8am-5pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8 am and 5 pm.		If you signed up for Dry DSL, Bell recommends that someone be home between 8am-5pm on the activation date. If that is not possible, contact NCF by email or by phone as soon as you get your activation date to arrange a better date. Dry DSL activations happen only on weekdays, always between 8 am and 5 pm.

	It helps the installation technician test the line if you install filters on all your phones before the DSL signal is applied to the phone line. If you need line filters, drop by the NCF office to purchase them.		It helps the installation technician test the line if you install filters on all your phones before the DSL signal is applied to the phone line. If you need line filters, drop by the NCF office to purchase them.

	===On the Activation Date===		==On the Activation Date==
	For regular (not dry) DSL, activation is done from the Bell central office, with no need for anyone to visit your location. Activation typically occurs from 8 am to 12 am (noon).		For regular (not dry) DSL, activation is done from the Bell central office, with no need for anyone to visit your location. Activation typically occurs from 8 am to 12 am (noon).

Line 23:		Line 23:
	If all goes well, on the day after your Activation Date, your modem should see a DSL signal.		If all goes well, on the day after your Activation Date, your modem should see a DSL signal.

	===After the Activation Date===		==After the Activation Date==
	If after the activation date your DSL modem cannot see the DSL signal (see [[~~About DSL modem lights~~]]), please check the following:		If after the activation date your DSL modem cannot see the DSL signal (see [[Modem Lights]]), please check the following:
	* Check that the phone line is fully plugged in (clicks when plugged into the modem and into the wall).		* Check that the phone line is fully plugged in (clicks when plugged into the modem and into the wall).
	* Turn your modem off and then turn it back on (to be sure it is looking for the DSL signal).		* Turn your modem off and then turn it back on (to be sure it is looking for the DSL signal).
Line 30:		Line 30:
	*Having checked different jacks in the house, please contact NCF and we will ask Bell to check your line.		*Having checked different jacks in the house, please contact NCF and we will ask Bell to check your line.

	== How to contact the NCF office ==		= How to contact the NCF office =
	The best way to contact the NCF office is to log into the NCF StartPage (using your NCF account ID, which is two letter followed by three numbers, eg., ab123) at:		The best way to contact the NCF office is to log into the NCF StartPage (using your NCF account ID, which is two letter followed by three numbers, eg., ab123) at: