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[[File:DellDimension2400Rebuild.JPG|thumb|350px|right|Desktop computer being rebuilt]]
 
This page outlines some resources for getting help with broader computer issues.
 
This page outlines some resources for getting help with broader computer issues.
  
 
==Computer Help==
 
==Computer Help==
NCF is focussed on getting you connected to the internet with functional email and ability to browse to web pages. Most other issues regarding your computer setup, handling virus protection, programs, operating systems, setting up a browser or getting basic computer skills are more than the small group of staff and volunteers at NCF can help you with.
+
NCF is focused on getting you connected to the internet with functional email and the ability to browse web pages. Most other issues regarding your computer setup, handling virus protection, programs, operating systems, setting up a browser or getting basic computer skills are more than the small group of staff and volunteers at NCF can help you with.
  
 
It's a busy time just getting everyone connected, and managing connection difficulties, moves and changes to member accounts.  This Wiki page will help you find resources to help with other computer challenges you might face.
 
It's a busy time just getting everyone connected, and managing connection difficulties, moves and changes to member accounts.  This Wiki page will help you find resources to help with other computer challenges you might face.
  
 +
While NCF does not endorse any specific service listed here, and has not specifically tried them, we hope this list saves you a bit of work in finding a service that works for you. Ask questions about cost up front, and be wary of services that seek only to sell you new tools or gear you may not need. You may want to share your experiences in the NCF Discussion Groups to help others decide too.
  
==Computer Courses and Classes==
+
==Computer Support and Repair Services==
  
===Ottawa Public Library===
+
{| cellspacing="0" cellpadding="5" border="1" align="center"
 +
|-
 +
! style="background:#efefef;" scope="col" |Company
 +
! style="background:#efefef;" scope="col" | Services
 +
! style="background:#efefef;" scope="col" | Notes
 +
! style="background:#efefef;" scope="col" | Contact Info
 +
|-
 +
! style="background:#efefef;" scope="row" | [http://www.staples.ca/sbdca/en_CA/cre/programs/easytech/get-help-now/diagnostic/ Staples Tech Services]
 +
|Telephone support
 +
Home visit support
  
The [http://biblioottawalibrary.ca/ Ottawa Public Library] has a variety of basic computer courses available.  
+
In-store support: diagnostics, data protection (backup and recovery), repairs, networking, installations and set-up.
 +
|Authorized to do repairs under major  manufacturer's warranties.
 +
|1-888-723-3444
 +
[https://stores.staples.ca/ Locations]: Barrhaven, Bells Corners, Centretown, Cumberland, Gatineau, Gloucester, South Keys & Merivale.
 +
|-
 +
! style="background:#efefef;" scope="row" | [https://www.bestbuy.ca/en-ca/services/geek-squad-services/bltb5f906bfb57d7744 Best Buy's Geek Squad]  
 +
|Telephone support
 +
[https://online.geeksquad.ca/support/ 24/7 Online support]
  
[http://biblioottawalibrary.ca/en/main/program?branch=255&type=Computers%20and%20Technology&audience=All&keyword= Click here to access the page for the library's computer and technology programs.]
+
Home Visit support
  
Alternatively, you can:
+
In-store support
*navigate to http://biblioottawalibrary.ca/en/main/program
+
|[http://www.bestbuy.ca/en-CA/category/computer-networking-setup/37456.aspx All services]
*select a specific branch using the drop-down menu, or leave it blank to view all branch offerings
+
|1-800-433-5778
*under "Event type", select "Computers and Technology"
+
[https://www-ssl.bestbuy.ca/en-CA/stores/store-locator.aspx?path=ea28f6c34753eb533eec8934664edb41en99 Locations]: Coventry Rd, Carlingwood, Merivale, Orleans, & Kanata.[https://www-ssl.bestbuy.ca/en-CA/secure/contact-us.aspx?path=6f0efb11924efa3b38c5b7f41d16664een99 Contact]
*select an audience type (family, teen, or adult-oriented programming, for example)
+
|-
*click "Submit" to view upcoming programs.
+
! style="background:#efefef;" scope="row" | [https://www.canadacomputers.com/services.php?language=en Canada Computers Service Centre]
 +
|In-store support: system assembly, OS and other software installations,
 +
hard drive/data backup and recovery, system maintenance services
  
If you need help registering for the programs, you can:
+
Home visit support
*[http://biblioottawalibrary.ca/en/main/library/card/using/other/register click here to access help page for program registration]
+
|
*[http://biblioottawalibrary.ca/en/main/library/location contact your local branch]
+
|Downtown Ottawa: 613-903-5990
*call Infoservice at 613-580-2940 anytime that the Main Library is open.
+
Gatineau: 819-317-1865
  
===Computers for Communities===
+
Kanata: 613-435-8660
  
The [http://computersforcommunities.ca/c4c/ Ottawa Chapter of Computers For Communities], a locally operated not for profit community organization, provides refurbished computers, hands-on experiential education, Internet access and job skills training in exchange for community service.
+
Merivale: 613-228-1423
[http://computersforcommunities.ca/c4c/overview Click here to see the Computers for Communities Overview].
 
[http://computersforcommunities.ca/c4c/contact Click here to access their contact form].
 
  
==Computer Repair Services==
+
Orleans: 613-837-0800
  
 +
[mailto:onsiteservicet@canadacomputers.com Email Contact]
 +
|-
 +
! style="background:#efefef;" scope="row" | [http://www.tech2go.ca/ Tech2Go Computer Services]
 +
|Online support
 +
Home Visit support
 +
Repairs (emergency recovery, viruses, hardware, troubleshooting), maintenance, installations, and consulting.
 +
|Can pick up equipment and drop-off when repaired. [http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/tech2go-onsite-computer-services-in-stittsville-on-27447 Better Business Bureau Accredited]
 +
|Central/South Ottawa: 613-235-8324
 +
East Ottawa: 613-824-5222
  
 +
West Ottawa: 613-592-5059
 +
[mailto:Service@Tech2Go.ca Email]
  
 +
[http://www.tech2go.ca/rate.html Contact]
 +
|-
 +
! style="background:#efefef;" scope="row" | [http://ottawacomputerservices.ca/ Ottawa Computer Services]
 +
|Online support
 +
Home Visit support: Repairs, configuration, data recovery, installations
  
'''Click [http://ubuntuone.com/2geJwk7bHdkv7wFiR2kcRo here to access the Directory of Computer Repair Services document in .pdf format].'''
+
In-store support
 
+
|
 
+
|613-294-5374
 +
2610 Draper Ave., Unit 63
  
{|border="1" cellpadding="5" cellspacing="0" align="center"
+
[http://ottawacomputerservices.ca/ContactUs.html Contact]
|-
 
! scope="col" style="background:#efefef;" |Company
 
! scope="col" style="background:#efefef;" | Services
 
! scope="col" style="background:#efefef;" | Notes
 
! scope="col" style="background:#efefef;" | Pricing
 
! scope="col" style="background:#efefef;" | Contact Info
 
 
|-
 
|-
! scope="row" style="background:#efefef;" | Staples easytech
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! style="background:#efefef;" scope="row" | [https://keepconnected.ca/ KeepConnected]
|In-store: diagnostics, data protection (backup and recovery), repairs, networking, installations and set-up
+
|Home Visit support: repair and maintenance, virus removal, upgrades and installations
At-home support
+
Remote support
|Authorized to do repairs under major  manufacturer's warranties.
+
|[https://keepconnected.ca/services/ All services.]
|Flat rate: $25 per 15 minutes; From $20-$1249
+
|(613) 445-1500
[http://www.staples.ca/ENG/Static/static_pages.asp?pagename=etinstorelist In-Store Price List]
+
[mailto:support@keepconnected.ca Email]
|1-888-439-8327
 
Centretown, Barrhaven, Bells Corners, Cumberland, Gloucester, South Keys & Merivale [https://ssl.staples.ca/ENG/StoreLocator/store_locator.asp?ID=16 locations]
 
[http://www.staples.ca/ENG/Static/static_pages.asp?CT=1&pagename=etmain Main page]
 
[mailto:easytech@staples.ca Email]  
 
 
|-
 
|-
! scope="row" style="background:#efefef;" | Best Buy's Geek Squad
+
! style="background:#efefef;" scope="row" | [https://www.capitaldatarecovery.com/ Capital Data Recovery]
|In-store: Security & Performance services, software installations
+
|Data recovery, hard drive cloning, secure data destruction and certification.
At-home support
 
[http://online.geeksquad.ca/support/expert Offers on-line support]
 
|[http://www.bestbuy.ca/en-CA/GeekSquadCommonQuestions.aspx Service FAQs]
 
|[http://www.bestbuy.ca/en-CA/category/security-performance/28862.aspx Security & Performance services] from $79 - $114
 
[http://www.bestbuy.ca/en-CA/category/software-install/28867.aspx Software Installations] from $29 - $129
 
[http://www.bestbuy.ca/en-CA/category/wireless-networking/28863.aspx Wireless  Configuration] from $119 - $169
 
|1-800-433-5778
 
Coventry Rd, Carlingwood, Merivale, Orleans, & Kanata [https://www-ssl.bestbuy.ca/en-CA/stores/store-locator.aspx?path=ea28f6c34753eb533eec8934664edb41en99 locations]
 
[http://www.bestbuy.ca/en-CA/geeksquad.aspx Main Page]
 
[https://www-ssl.bestbuy.ca/en-CA/secure/contact-us.aspx?path=6f0efb11924efa3b38c5b7f41d16664een99 Contact Page]
 
[mailto:technicalproblem@bestbuycanada.ca Email Techical Support]
 
[mailto:customerservice@bestbuycanada.ca Email General Inquiries]
 
|-
 
! scope="row" style="background:#efefef;" | Future Shop ConnectPro Computer Services
 
|Setup, repairs (virus/spyware removal, OS and memory restore/install), in-home networking and gaming setups, tablet and smartphone setups
 
[http://support.connectpro.ca/support/ Offers on-line support.]
 
|[http://www.futureshop.ca/en-CA/ConnectPro/faq.aspx Service FAQs]
 
Offers free in-store consultations.
 
| [http://www.futureshop.ca/en-CA/category/id/26850.aspx In-home setups] $50
 
[http://www.futureshop.ca/en-CA/category/id/26851.aspx Setups] from $80-$100
 
[http://www.futureshop.ca/en-CA/category/id/26852.aspx Repairs] from $90-$200
 
Payment on site of in-home services can only be made by credit card.
 
|1-866-426-6632
 
Gloucester, South Keys, Merivale, Orleans, Barrhaven & Kanata [https://www-ssl.futureshop.ca/en-CA/stores/store-locator.aspx?path=ea28f6c34753eb533eec8934664edb41en99 locations]
 
[http://www.futureshop.ca/en-CA/category/connectpro/26837.aspx Main Page]
 
[http://www.futureshop.ca/CompanyInfo/ContactUs/ContactUs.aspx Contact Form]
 
|-
 
! scope="row" style="background:#efefef;" | Canada Computers Service Centre
 
|In-store:
 
system assembly, OS and other software installations,
 
hard drive/data backup and recovery, system maintenance services
 
|Customers can check [http://www.canadacomputers.com/service_centre.php#6 service status online]
 
|From $19.99 - $299.99
 
[http://www.canadacomputers.com/service_centre.php#3 Services and Rates]
 
|Merivale: 613-228-1423
 
Orleans: 613-837-0800
 
Kanata: 613-435-8660
 
Rideau: 613-241-8788
 
[http://www.canadacomputers.com/service_centre.php#1 Service Page]
 
[mailto:techsupport@canadacomputers.com%20 Email Technical Support]
 
|-
 
! scope="row" style="background:#efefef;" | Ottawa Computer Services Inc
 
|Software/hardware maintenance, networking, etc.
 
|[http://support.ottawacomputerservices.com/ Offers online support centre]
 
|Pricing by consultation
 
[http://www.ottawacomputerservices.com/QuoteForm.html Quote Form]
 
|613.296.7777
 
Toll-Free – 866.558.2201
 
2-2026 Lanthier Drive, Suite 322, Orleans
 
[http://www.ottawacomputerservices.com/ottawa_computer_services_services.html Computer Services Page]
 
[http://www.ottawacomputerservices.com/EmailService.html Email Service Form]
 
|-
 
! scope="row" style="background:#efefef;" | Tech2Go On Site Computer Services
 
|On-Site:
 
Repairs (emergency recovery, viruses, hardware, troubleshooting), maintenance, installations
 
|[http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/tech2go-onsite-computer-services-in-stittsville-on-27447 Better Business Bureau Accredited]
 
|Fixed-rate services; [http://www.tech2go.ca/Rate.htm Basic Service Fee of $79.95]
 
|613-235-8324
 
2 Pullman Avenue, Stittsville
 
[http://www.tech2go.ca/ Main Page]
 
[mailto:info@Tech2Go.ca Email]
 
[http://www.tech2go.ca/Contact.htm Contact Page]
 
|-
 
! scope="row" style="background:#efefef;" | Ottawa Computer Services
 
|On-Site or drop-off:
 
Repairs, configuration, data recovery, installations
 
|
 
|$25 travel costs; students & seniors 50% off
 
[http://ottawacomputerservices.ca/OnsiteComputerService.html Estimates provided]
 
|613-294-5374
 
1135-A Meadowlands Dr.
 
[http://ottawacomputerservices.ca/index.html Main Page]
 
[mailto:Support@OttawaComputerServices.ca Email]
 
[http://ottawacomputerservices.ca/ContactUs.html Support Form]
 
|-
 
! scope="row" style="background:#efefef;" | Dr. Desktop
 
|On-site:
 
Malware removal/protection, networking setup and security, tune-ups, installations, data recovery
 
|[http://www.dr-desktop.com/online.html Offers remote desktop support]
 
|No pricing provided on website.
 
|613-260-1113
 
108-1900 Merivale Rd
 
[http://www.dr-desktop.com/ Main Page]
 
[mailto:help@dr-desktop.com Email]
 
|-
 
! scope="row" style="background:#efefef;" | CallGeek
 
|General repairs/upgrades and tuneups, networking, configuration, data backup and recovery, parental control and security, peripheral installs
 
|[http://www.callgeek.ca/service-remotely.shtml Offers remote desktop report]
 
[http://www.callgeek.ca/pay/ Online payment accepted]
 
[http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/callgeek-in-ottawa-on-37485 Better Business Bureau Accredited]
 
|No pricing provided on website.
 
|(613) 829-2255
 
2720 Queensview Dr. Suite 1109
 
[http://www.callgeek.ca/index.shtml Main Page]
 
[mailto:support@callgeek.ca Email]
 
|-
 
! scope="row" style="background:#efefef;" | Capital Data Recovery
 
|Data recovery, hard drive cloning, wiping (data destruction), and certification
 
 
|Some services may be covered under insurance.
 
|Some services may be covered under insurance.
 
[http://www.capitaldatarecovery.com/shipping.html Accept shipments from across the country.]
 
[http://www.capitaldatarecovery.com/shipping.html Accept shipments from across the country.]
 
[http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/capital-data-recovery-in-ottawa-on-27814 Better Business Bureau Accredited]
 
[http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/capital-data-recovery-in-ottawa-on-27814 Better Business Bureau Accredited]
|Contact for quotes.
 
 
|613-225-7870
 
|613-225-7870
1827 Woodward Drive, Unit 306  
+
1827 Woodward Drive, Unit 306
[http://www.capitaldatarecovery.com/index.html Main Page]
+
 
 
[mailto:info@capitaldatarecovery.com Email]
 
[mailto:info@capitaldatarecovery.com Email]
 
|-
 
|-
! scope="row" style="background:#efefef;" | GradeATechs
 
|Data backup and recovery, service support.
 
|[http://www.gradeatechs.com/main.cfm?PageName=book%20a%20service%20call Can book service calls online]
 
[http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/gradeatechscom-in-nepean-on-21671http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/capital-data-recovery-in-ottawa-on-27814 Better Business Bureau Accredited]
 
|[http://gradeatechs.com/main.cfm?PageName=request%20a%20consultation Provided via quote/consultation]
 
|613-721-3331
 
1701 Woodward Drive, 3rd Floor
 
[http://www.gradeatechs.com/ Main Page]
 
[mailto:helpdesk@gradeAtechs.com Email Helpdesk]
 
 
|}
 
|}
  
 +
==See also==
 +
*[[Used computers]]
 +
*[[Using Windows safely]]
 +
 +
==External links==
 +
*[https://lifehacker.com/5570909/how-to-prevent-your-computer-from-overheating-and-why-its-important How to Prevent Your Computer from Overheating (and Why It's Important)]
 +
*[http://www.makeuseof.com/tag/avoid-pc-repair-tech-support-scams/ How to Avoid PC Repair & Tech Support Scams]
  
[[Category: NCF services]]
+
[[Category:Computer Help]]
 +
[[Category:Privacy and Security]]

Latest revision as of 15:22, 17 March 2021

Desktop computer being rebuilt

This page outlines some resources for getting help with broader computer issues.

Computer Help

NCF is focused on getting you connected to the internet with functional email and the ability to browse web pages. Most other issues regarding your computer setup, handling virus protection, programs, operating systems, setting up a browser or getting basic computer skills are more than the small group of staff and volunteers at NCF can help you with.

It's a busy time just getting everyone connected, and managing connection difficulties, moves and changes to member accounts. This Wiki page will help you find resources to help with other computer challenges you might face.

While NCF does not endorse any specific service listed here, and has not specifically tried them, we hope this list saves you a bit of work in finding a service that works for you. Ask questions about cost up front, and be wary of services that seek only to sell you new tools or gear you may not need. You may want to share your experiences in the NCF Discussion Groups to help others decide too.

Computer Support and Repair Services

Company Services Notes Contact Info
Staples Tech Services Telephone support

Home visit support

In-store support: diagnostics, data protection (backup and recovery), repairs, networking, installations and set-up.

Authorized to do repairs under major manufacturer's warranties. 1-888-723-3444

Locations: Barrhaven, Bells Corners, Centretown, Cumberland, Gatineau, Gloucester, South Keys & Merivale.

Best Buy's Geek Squad Telephone support

24/7 Online support

Home Visit support

In-store support

All services 1-800-433-5778

Locations: Coventry Rd, Carlingwood, Merivale, Orleans, & Kanata.Contact

Canada Computers Service Centre In-store support: system assembly, OS and other software installations,

hard drive/data backup and recovery, system maintenance services

Home visit support

Downtown Ottawa: 613-903-5990

Gatineau: 819-317-1865

Kanata: 613-435-8660

Merivale: 613-228-1423

Orleans: 613-837-0800

Email Contact

Tech2Go Computer Services Online support

Home Visit support Repairs (emergency recovery, viruses, hardware, troubleshooting), maintenance, installations, and consulting.

Can pick up equipment and drop-off when repaired. Better Business Bureau Accredited Central/South Ottawa: 613-235-8324

East Ottawa: 613-824-5222

West Ottawa: 613-592-5059 Email

Contact

Ottawa Computer Services Online support

Home Visit support: Repairs, configuration, data recovery, installations

In-store support

613-294-5374

2610 Draper Ave., Unit 63

Contact

KeepConnected Home Visit support: repair and maintenance, virus removal, upgrades and installations

Remote support

All services. (613) 445-1500

Email

Capital Data Recovery Data recovery, hard drive cloning, secure data destruction and certification. Some services may be covered under insurance.

Accept shipments from across the country. Better Business Bureau Accredited

613-225-7870

1827 Woodward Drive, Unit 306

Email

See also

External links