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* Call our HelpDesk at 613-721-1773 ext. 0 with the information above
 
* Call our HelpDesk at 613-721-1773 ext. 0 with the information above
 
* Bring a VOID cheque to the NCF Office
 
* Bring a VOID cheque to the NCF Office
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{{Template:ContactUs}}
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'''Note:''' PAD payments cannot be used as a first payment for service activation or hardware.
 
'''Note:''' PAD payments cannot be used as a first payment for service activation or hardware.

Revision as of 16:50, 16 March 2021

Credit Card (Visa / Mastercard / American Express)

Online - One-time Payments

1. Visit the Donations & Payments page. You will be using your member ID only and password to sign in. (This is the password you chose at sign-up)

2.Click on Pay for DSL Service(as an example). You can also pay for DSL Hardware or make a donation this way.

  • Top, middle of the page as circled in red in this photo.
    Payment and Donations page
    Payment and Donations page

3. Fill in the requested information (amount of your bill, credit card information, and click continue).

Credit Card Payment Page
Credit Card Payment Page

4. The next page will ask you to confirm the payment. The next will give you a confirmation that the transaction went through, along with a transaction number.

By Phone

Our HelpDesk Support hours are 10:00am-7:00pm from Monday to Friday, and 10am-5pm on Saturdays, and you can pay via credit card over the phone. Please have the following information handy when you call 613-721-1773 ext. 0:

  1. Your NCF member ID (e.g. ab123)
  2. Your VISA, MasterCard or AMEX card number
  3. Your card's expiry date
  4. Your card's CIV number (the 3 digits typically on the back of the card).
  5. Your name as it appears on the card
  6. Whether you want your card card to be charged for one-time or recurring payments/donations

Debit or Cash

You can make a debit or cash payment or donation in person at the NCF Office:

National Capital FreeNet
1305 Richmond Road, Suite 206
Ottawa, ON K2B 7Y4

Directions

Phone: 613-721-1773 ext. 0
Email: support@ncf.ca

HelpDesk Remote Support Hours:

  • Monday to Friday: 10:00am to 7:00pm
  • Saturday: 10:00am to 5:00pm

Office hours:

  • Monday to Friday: 10:00am to 5:00pm

Cheque or Money Order

Please make the cheque or money order payable to NCF or National Capital FreeNet, and include your name and member ID (e.g. ab123) with the cheque in the envelope.

You can mail it to the NCF office or drop it off at our office in person:

National Capital FreeNet
1305 Richmond Road, Suite 206
Ottawa, ON K2B 7Y4

Directions

Phone: 613-721-1773 ext. 0
Email: support@ncf.ca

HelpDesk Remote Support Hours:

  • Monday to Friday: 10:00am to 7:00pm
  • Saturday: 10:00am to 5:00pm

Office hours:

  • Monday to Friday: 10:00am to 5:00pm

Interac E-Transfer

You can make a payment or donation by Interac e-transfer:

  • Send Interac e-transfers to etransfer@ncf.ca
  • No security question is required.
    • Note: If your bank does not allow you to send e-transfers without a security question, set a security question and answer and communicate that with the NCF HelpDesk
  • Include your member ID as a message/ comment with the etransfer: aa000

Your payment will be applied to your NCF account within one business day of receiving it.

Pre-Authorized Debit (PAD)

You can make monthly payments or donations with pre-authorized debit (PAD). To set-up PAD, we require the following information from your banking institution:

  • Transit Number - 5 digits
  • Institution Number - 3 digits
  • Account Number - 6 to 12 digits

To set-up PAD, you can:

  • Call our HelpDesk at 613-721-1773 ext. 0 with the information above
  • Bring a VOID cheque to the NCF Office

National Capital FreeNet
1305 Richmond Road, Suite 206
Ottawa, ON K2B 7Y4

Directions

Phone: 613-721-1773 ext. 0
Email: support@ncf.ca

HelpDesk Remote Support Hours:

  • Monday to Friday: 10:00am to 7:00pm
  • Saturday: 10:00am to 5:00pm

Office hours:

  • Monday to Friday: 10:00am to 5:00pm

Note: PAD payments cannot be used as a first payment for service activation or hardware.