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[[Questions Suggestions Problèmes FR|Version française]]
== Questions or Suggestions ==
== Questions or Suggestions ==
National Capital FreeNet is a local, not-for-profit alternative to commercial internet service providers. Since 1992 we have served more than 100,000 members.
National Capital FreeNet is a local, not-for-profit alternative to commercial internet service providers. Since 1992 we have served more than 100,000 members.


We believe that everyone in Canada?s National Capital Region should have access to the internet, meaning they can afford a high-quality connection, understand how to use it, and feel safe online. As a social enterprise, we invest in bandwidth and community services, keeping prices as low as we can while staying sustainable.
We believe that everyone in Canada's National Capital Region should have access to the internet, meaning they can afford a high-quality connection, understand how to use it, and feel safe online. As a social enterprise, we invest in bandwidth and community services, keeping prices as low as we can while staying sustainable.


We sell high speed DSL up to 50 mbps speed with unlimited usage, offer free locally-hosted email, basic web hosting, skills workshops, and dial-up. In addition to our staff support, we have an award-winning volunteer-driven Help Desk so our members can ask questions about a range of internet and computer-related issues.
We sell high speed DSL up to 50 mbps speed with unlimited usage, offer free locally-hosted email, basic web hosting, skills workshops, and dial-up. In addition to our staff support, we have an award-winning volunteer-driven Help Desk so our members can ask questions about a range of internet and computer-related issues.
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HelpDesk: [Mailto:support@ncf.ca support@ncf.ca]
HelpDesk: [Mailto:support@ncf.ca support@ncf.ca]


Andrew Martey Asare, Service Operations Manager: [Mailto:amarteyasare@ncf.ca amarteyasare@ncf.ca]
Luke Deschenes, HelpDesk and Service Excellence Manager: [Mailto:opsdev@ncf.ca opsdev@ncf.ca]


Shelley Robinson, Executive Director: [Mailto:shelley@ncf.ca shelley@ncf.ca]
Shelley Robinson, Executive Director: [Mailto:shelley@ncf.ca shelley@ncf.ca]


Chris Cope, Chair of the Board of Directors: [Mailto:chair@ncf.ca chair@ncf.ca]
Anis Hanna, Chair of the Board of Directors: [Mailto:chair@ncf.ca chair@ncf.ca]
[[Category:Policy and Procedures]]
[[Category:Policy and Procedures]]


== I have a complaint about my internet service with NCF, what do I do? ==
== I have a complaint about my internet service with NCF, what do I do? ==
The first thing we suggest is that you contact our HelpDesk, either by emailing [mailto:support@ncf.ca support@ncf.ca] or calling [tel:613-721-1773 613-721-1773] x. 0 and either speaking with one of our HelpDesk Analysts or leaving a voicemail and someone will follow back up with you shortly.  
The first thing we suggest is that you contact our HelpDesk, either by emailing [mailto:support@ncf.ca support@ncf.ca] or calling [tel:613-721-1773 613-721-1773] ext. 0 and either speaking with one of our HelpDesk Analysts or leaving a voicemail and someone will follow back up with you shortly.  


If you're not satisfied, please feel free to contact our Service Operations Manager Andrew Martey Asare by emailing [mailto:amarteyasare@ncf.ca amarteyasare@ncf.ca] or calling [Tel:613-721-1773 613-721-1773] x 1006 or Executive Director Shelley Robinson by emailing [mailto:xecdir@ncf.ca execdir@ncf.ca] or calling [Tel:613-721-1773 (613) 721-1773] x. 1001.  
If you're not satisfied, please feel free to contact our HelpDesk and Service Excellence Manager Luke Deschenes by emailing [Mailto:opsdev@ncf.ca opsdev@ncf.ca] calling [Tel:613-721-1773 613-721-1773] ext.1107 or Executive Director Shelley Robinson by emailing [mailto:xecdir@ncf.ca execdir@ncf.ca] or calling [Tel:613-721-1773 (613) 721-1773] ext. 1001.  


If we are not able to resolve your issue, you can contact the Commission for Complaints for Telecom-television Services (CCTS) via its [https://www.ccts-cprst.ca/ website] or call toll-free to [Tel:1-888-221-1687 1-888-221-1687].
If we are not able to resolve your issue, you can contact the Commission for Complaints for Telecom-television Services (CCTS) via its [https://www.ccts-cprst.ca/ website] or call toll-free to [Tel:1-888-221-1687 1-888-221-1687].
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'''Commission for Complaints for Telecom-television Services (CCTS)''': CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
'''Commission for Complaints for Telecom-television Services (CCTS)''': CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.


[[File:CCTS EN.png|[https://www.ccts-cprst.ca/ CCTS Website English]]][[File:CCTS FR.png|[https://www.ccts-cprst.ca/fr/ CCTS Website French]]]
[[File:CCTS_EN.png|alt=CCTS English Website|frame|left|[https://www.ccts-cprst.ca/ CCTS English Website]]][[File:CCTS_FR.png|alt=CCTS French Website|frame|center|[https://www.ccts-cprst.ca/fr/ CCTS French Website]]]

Latest revision as of 12:17, 17 April 2023

Version française

Questions or Suggestions

National Capital FreeNet is a local, not-for-profit alternative to commercial internet service providers. Since 1992 we have served more than 100,000 members.

We believe that everyone in Canada's National Capital Region should have access to the internet, meaning they can afford a high-quality connection, understand how to use it, and feel safe online. As a social enterprise, we invest in bandwidth and community services, keeping prices as low as we can while staying sustainable.

We sell high speed DSL up to 50 mbps speed with unlimited usage, offer free locally-hosted email, basic web hosting, skills workshops, and dial-up. In addition to our staff support, we have an award-winning volunteer-driven Help Desk so our members can ask questions about a range of internet and computer-related issues.

In 2016 we launched our Community Access Fund, including a low-cost unlimited usage internet package for 32,000 Ottawa Community Housing tenants.

We were founded with a value of members helping members. If you have a question, concern, suggestion or idea for NCF please let us know!

HelpDesk: support@ncf.ca

Luke Deschenes, HelpDesk and Service Excellence Manager: opsdev@ncf.ca

Shelley Robinson, Executive Director: shelley@ncf.ca

Anis Hanna, Chair of the Board of Directors: chair@ncf.ca

I have a complaint about my internet service with NCF, what do I do?

The first thing we suggest is that you contact our HelpDesk, either by emailing support@ncf.ca or calling 613-721-1773 ext. 0 and either speaking with one of our HelpDesk Analysts or leaving a voicemail and someone will follow back up with you shortly.

If you're not satisfied, please feel free to contact our HelpDesk and Service Excellence Manager Luke Deschenes by emailing opsdev@ncf.ca calling 613-721-1773 ext.1107 or Executive Director Shelley Robinson by emailing execdir@ncf.ca or calling (613) 721-1773 ext. 1001.

If we are not able to resolve your issue, you can contact the Commission for Complaints for Telecom-television Services (CCTS) via its website or call toll-free to 1-888-221-1687.

What is the CCTS?

Commission for Complaints for Telecom-television Services (CCTS): CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.