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The first thing we suggest is that you contact our HelpDesk, either by emailing support@ncf.ca or calling 613-721-1773 x. 0 and either speaking with one of our HelpDesk Analysts or leaving a voicemail and someone will follow back up with you shortly.

If you're not satisfied, please feel free to contact our Service Operations Manager Andrew Martey Asare by emailing amarteyasare@ncf.ca or calling (613) 721-1773 x 1006 or Executive Director Shelley Robinson by emailing execdir@ncf.ca or calling (613) 721-1773 x. 1001.

If we are not able to resolve your issue, you can contact the Commission for Complaints for Telecom-television Services (CCTS) via its website or call toll-free to 1-888-221-1687.