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Note: We supply SmartRG firmware update/s to NCF members. The firmware update/s has been validated and tested against a custom configuration for NCF DSL members. Non-NCF requests will be disregarded.
- We recommend that you only do firmware updates over an Ethernet connection and NOT via Wi-Fi.
- DO NOT power off the modem during a firmware update, as this will cause your modem become unresponsive (stuck in brick/recovery mode).