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Use Your Own Modem

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Introduction

If you currently own a cable modem, you might be able to use that modem with NCF's cable service.

Each network vendor certifies and approves cable modem hardware and firmware versions for use on their network infrastructure. This certification process tests the modem and firmware version on the network to ensure its performance and stability.

On the Rogers network

For cable internet service on the Rogers network, the modems that are eligible for use depend on whether or not you are signing up for service, or are transferring service from another ISP using the Rogers network to NCF.

New Sign-ups

If you own one of the following cable modems, and the firmware version of your modem matches the firmware version for your make and model below, you can use the cable modem with NCF's cable internet service.

Cable Modems Eligible For Sign-ups (on the Rogers network)
Manufacturer Model DOCSIS Support Firmware Version
CBN CD8000 3.1 7.13.198.12
Hitron CODA-45 3.1 7.1.1.1.2b1 or 7.2.4.3.1b3
Hitron CODA-4680 3.1 7.1.1.2.2b9
Technicolor TC4400 3.1 SR7011343-190628-D
Technicolor CGA4234DGW 3.1 CGA4234-P15-13-CA902-c0200r181-191007

Last updated 28/09/2021

- As of June 1, 2021, only DOCSIS 3.1 cable modems can be used for new activations on the Rogers network.

Service Transfers

If you are considering transferring cable internet service from another ISP to NCF, you may continue to use your own cable modem if it is included in the chart below, and has the same firmware version that is listed:

Cable Modems Eligible For Tranfers (on the Rogers network)
Manufacturer Model DOCSIS Support Firmware Version
CBN CD8000 3.1 7.13.198.12
Hitron CDA3-20 3.0 6.1.3.31
Hitron CDA3-35 3.0 6.1.3.31
Hitron CGN3 3.0 4.2.4.11
Hitron CGNM-3550 3.0 4.5.11.8-TPIA
Hitron CODA-45 3.1 7.1.1.1.2b1 or 7.2.4.3.1b3
Hitron CODA-4680 3.1 7.1.1.2.2b9
SmartRG SR808ac 3.0 1.0.0.14
Technicolor TC4350 3.0 50041.1.19.0
Technicolor TC4400 3.1 SR7011343-190628-D
Technicolor CGA4234DGW 3.1 CGA4234-P15-13-CA902-c0200r181-191007
TP-Link TC7650 3.0 v1.0.3 Build 20161117 Rel 358190

Last updated 28/09/2021

There are additional cable modem options when transferring service to NCF. This is because any DOCSIS 3.0 cable modems certified by Rogers and currently provisioned on its network can continue to receive service even if transferred to another ISP that is also using the Rogers network.

Checking Your Modem Firmware Version

To check what firmware version your modem is using, login to your modem's configuration to find that information. Consult the User Guide for your modem to find out how to access the modem configuration.