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Questions or Suggestions

National Capital FreeNet is a local, not-for-profit alternative to commercial internet service providers. Since 1992 we have served more than 100,000 members.

We believe that everyone in Canada's National Capital Region should have access to the internet, meaning they can afford a high-quality connection, understand how to use it, and feel safe online. As a social enterprise, we invest in bandwidth and community services, keeping prices as low as we can while staying sustainable.

We sell high speed DSL up to 50 mbps speed with unlimited usage, offer free locally-hosted email, basic web hosting, skills workshops, and dial-up. In addition to our staff support, we have an award-winning volunteer-driven Help Desk so our members can ask questions about a range of internet and computer-related issues.

In 2016 we launched our Community Access Fund, including a low-cost unlimited usage internet package for 32,000 Ottawa Community Housing tenants.

We were founded with a value of members helping members. If you have a question, concern, suggestion or idea for NCF please let us know!

HelpDesk: support@ncf.ca

Luke Deschenes, HelpDesk and Service Excellence Manager: opsdev@ncf.ca

Shelley Robinson, Executive Director: shelley@ncf.ca

Anis Hanna, Chair of the Board of Directors: chair@ncf.ca

I have a complaint about my internet service with NCF, what do I do?

The first thing we suggest is that you contact our HelpDesk, either by emailing support@ncf.ca or calling 613-721-1773 ext. 0 and either speaking with one of our HelpDesk Analysts or leaving a voicemail and someone will follow back up with you shortly.

If you're not satisfied, please feel free to contact our HelpDesk and Service Excellence Manager Luke Deschenes by emailing opsdev@ncf.ca calling 613-721-1773 ext.1107 or Executive Director Shelley Robinson by emailing execdir@ncf.ca or calling (613) 721-1773 ext. 1001.

If we are not able to resolve your issue, you can contact the Commission for Complaints for Telecom-television Services (CCTS) via its website or call toll-free to 1-888-221-1687.

What is the CCTS?

Commission for Complaints for Telecom-television Services (CCTS): CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.