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= '''<u>Common fixes for Cable modems</u>''' =
 
'''<u>Common fixes for Cable modems</u>'''
 
 
If the modem's @ light is on but there is no internet, try power cycling it.
If the modem's @ light is on but there is no internet, try power cycling it.


* To perform a power cycle, unplug your modem from the wall for a duration of 30 seconds.
* To perform a power cycle, unplug your modem from the wall for a duration of 30 seconds.


In the event that the @ light is off and the ⬇️ downstream light or ⬆️ upstream light is flashing try:
In the event that the @ light is off and the ⬇️ downstream light or ⬆️ upstream light is flashing try:


* Disconnect and reconnect the coaxial cable at the back, making sure it is securely attached.
* Disconnect and reconnect the coaxial cable at the back, making sure it is securely attached.


'''If the first two methods do not work, perform a factory reset.'''
'''If the first two methods do not work, perform a factory reset.'''




'''<u>Factory Reset</u>'''


== '''<u>Factory Reset</u>''' ==
When you perform a factory reset, the CODA-4680 returns to default settings, losing all user-configured settings and returning the modem to its initial configuration state.  
When you perform a factory reset, the CODA-4680 returns to default settings, losing all user-configured settings and returning the modem to its initial configuration state.  


'''<u>Method one</u>'''
'''<u>Method One</u>'''


Your device will need to be connected to your modem by '''WiFi''' or an '''Ethernet''' cable plugged into one of the CODA-4680 modem's '''LAN''' ports.  
Your device will need to be connected to your modem by '''WiFi''' or an '''Ethernet''' cable plugged into one of the CODA-4680 modem's '''LAN''' ports.  
# Open a web browser '''Chrome''', '''Firefox''' of '''Safari''' and enter '''<nowiki>http://192.168.0.1</nowiki>''' into the address bar then press enter.
# A login screen for the Hitron CODA-4680 will appear. The default username and password are case-sensitive.
#* Username: '''cusadmin'''
#*Password <'''the Wi-Fi network password that you configured in the Quick Setup>'''
[[File:Login.png|thumb|433x433px|CODA-4680-Login|left]]
Select '''Admin''', choose '''Device Reset''' tab, and select the '''Factory Reset''' button'''.'''
[[File:Cable factory.png|left|thumb|918x918px|Factory Reset]]
'''<u>Method Two</u>'''
Using a pin or pencil tip, press and hold the RESET button at the back of the modem for at least 30 seconds, it will take about 5 to 10 minutes for the CODA-4680 to reboot its self.
[[File:Hard reset.png|thumb|448x448px|Factory Rest Button|left]]
Once the modem has rebooted its self which will take 5 to 10 minutes, If using wifi connect a device to the modem's EasyConnect Wi-Fi network. The EasyConnect Wi-Fi network only connects your device to the modem, it will not connect your device to the internet. The EasyConnect Wi-Fi network name and password is specific to your modem, and can be found on the label on the back of the modem. It takes the form of:
Default Wi-Fi Network: CODAXXXXX-EasyConnect (XXXXX is a series of numbers)
Default key: ZZZZZZZXXXXX (a series of numbers)
* Open up a web browser on the device you connected to the modem, and browse to any website.
* The Hitron EasyConnect Quick Setup screen should automatically load in your web browser. If it does not, enter '''192.168.0.1''' in your web browser's URL bar to load the Hitron EasyConnect Quick Setup manually.
* To begin the Quick Setup, select '''Let's Go'''
*
[[File:Lets go.png|left|thumb|675x675px]]
Select '''Test Connection''' to test the modem's internet connection
[[File:Testconnect.png|left|thumb|675x675px]]
If the test is successful, the Quick Setup will confirm that your modem is connected to the internet. Select '''Setup Wi-Fi''' to configure the Wi-Fi network name and password you wish to use. If the test is not successful, you will not be able to provide with the Quick Setup. Check the light pattern on the Hitron COD-4680, or turn it off, reconnect the coaxial cable, and try the Quick Setup again.
[[File:Test.png|left|thumb|703x703px]]
Enter the '''Wi-Fi Network Name''' and '''Password''' you wish to use to connect to the internet. Re-enter the password to '''Confirm Password''', and select '''Confirm Setup''':
[[File:Wifi1.png|left|thumb|701x701px]]
== Information Gathering ==
Ping test and traceroute are useful for validating the status of a networked device. It can also assist in detecting latency, routing, or congestion issues between two devices communicating over a network.
=== '''<u>Ping test</u>''' ===
Login to the modem using a web Interface
1.Enter <nowiki>http://192.168.0.1</nowiki> into the address bar in your web browser '''Chrome''', '''Firefox''' or '''Safari'''.
2.You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup'''>
3. Select Admin choose Diagnostics, in the destination (IP or domain) section type 1.1.1.1 or cloudflare.com
[[File:Ping test.png|left|thumb|657x657px]]
==== '''<u>Traceroute</u>''' ====
Login to the modem using a web Interface
1.Enter <nowiki>http://192.168.0.1</nowiki> into the address bar in your web browser '''Chrome''', '''Firefox''' or '''Safari'''.
2.You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup'''>
3. Select Admin choose '''Diagnostics,''' in the destination (IP or domain) section type:
* 1.1.1.1 or cloudflare.com
* click '''traceroute'''.
[[File:Traceroute.png|left|thumb|721x721px]]


# Open a web browser '''Chrome''', '''Firefox''' of '''Safari''' and enter <nowiki>http://192.168.0.1</nowiki> into the address bar then press enter.
 
# A login screen for the Hitron CODA-4680 will appear. The default username and password are case-sensitive.
 
#* Username: c'''usadmin'''
 
#* Password: <the Wi-Fi network password that you configured in the Quick Setup>
 
# Select '''Login'''
 
 
 
 
 
 
 
 
==== '''<u>Modem Logs</u>''' ====
Help desk will occasionally request screenshots of their modem logs. These logs provide a clearer insight of what is happening with your modem. Follow  the steps below:
 
 
 
Login to the modem using a web Interface
 
Your modem must be connected to your device by a Ethernet connection or WiFi.
 
# Enter '''<nowiki>http://192.168.0.1</nowiki>''' into the address bar in your web browser '''Chrome''', '''Firefox''' or '''Safari'''.
# 2. A login screen for the Hitron CODA-4680 will appear. The default username and password are case-sensitive.
 
* Username: '''cusadmin'''
* Password: <'''the Wi-Fi network password that you configured in the Quick Setup'''>
 
# Under '''status''' select '''DOCSIS Event'''
[[File:Cable logs.png|left|thumb|842x842px|Logs]]
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
== DNS ==
 
==== '''<u>How to change your DNS settings</u>''' ====
 
 
Login to the modem using a web Interface
 
Connect to your modem using a wired Ethernet cable or join your Wireless network
 
Enter <nowiki>http://192.168.0.1</nowiki> into the address bar in your web browser '''Chrome''', '''Firefox''' or '''Safari'''.
 
You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup'''>
 
1.Select '''Basic''' tab
 
2.Select '''DNS''' tab
 
'''<u>DNS Settings</u>'''
 
Configure your DNS settings:
 
3.Change the settings for DNS Obtain to '''Manual'''
 
4.Change the settings for DNS1 and DNS2 type in the IP address below. We recommend using the Cloudflare DNS servers at:
 
* '''DNS1: 1.1.1.1'''
* '''DNS2: 1.0.0.1'''
 
5. Change the settings for IPv6 Obtain to '''Manual'''
 
6.Change the settings for IPv6 DNS1 and IPv6 DNS2 type in the IP address below. We recommend using the Cloudflare DNS servers at:
 
* '''IPv6 DNS1: 2606:4700:4700::1111'''
* '''IPv6 DNS2: 2606:4700:4700::1001'''
 
7. Click '''Save Changes''' at the bottom
 
'''Once changes have been saved power cycle the modem.'''
 
[[File:DNS-settings.png|left|thumb|520x520px|DNS Change]]
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
== Troubleshooting Wi-Fi ==
Most problems with Wi-Fi are a result of interference from other wireless or electronic devices, or signal strength problems (e.g., due to obstructions or distance).
 
=== '''<u>Signal Strength problems</u>''' ===
 
 
 
If you have a strong, solid signal in some parts of your home but not in others, then obstructions or distance could be playing a role.
 
Large appliances, such as refrigerators, can block Wi-Fi signals if the appliance is between your device and the modem. This can sometimes be resolved easily by moving you and/or your device from one part of the room to another. If your home is large and you are just running out of Wi-Fi range, then a Wi-Fi mesh home system or Wifi extenders  may be required. These can be purchased from NCF, and are placed around your home to extend the Wi-Fi range to other areas.
 
== '''<u>Common Fixes For WiFi</u>''' ==
 
 
=== '''<u>Changing WiFi Channels on CODA-4680</u>''' ===
Changing the wifi channels for 2.4 bandwidth
 
Connect to your modem using a wired Ethernet cable or join your Wireless network
 
 
 
Step 1
 
Login to the modem using a web Interface
 
* Enter <nowiki>http://192.168.0.1</nowiki> into the address bar in your web browser '''Chrome''', '''Firefox''' or '''Safari'''.
 
Step 2
 
You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup'''>
 
Step 3
 
Click on '''wireless''' choose '''basic settings''' should already be selected '''2.4''' tab will be selected by default.
 
Step 4
 
Change the '''channel bandwidth''' switch 20/40 MHz to 20MH
 
 
 
Step 5
 
Change the '''wireless channel''' from auto to any of the channels in the drop down menu
 
 
 
Step 6
 
After selecting a channel  '''save changes'''
 
==== '''<u>Band steering</u>''' ====
 
 
 
When connecting a device to your home network, most WiFi modems prompt you to choose between two frequencies: 2.4 GHz or 5 GHz.Band steering automatically connects your devices to the most appropriate WiFi frequency in your home.
 
 
 
Steps to enable band steering
 
Step 1
 
Connect to your modem using a wired Ethernet cable or join your Wireless network
 
Login to the modem using a web Interface
Enter <nowiki>http://192.168.0.1</nowiki> into the address bar in your web browser '''Chrome''', '''Firefox''' or '''Safari'''
 
 
 
Step 2
 
You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup>'''
 
 
Step 3
 
* Click on '''wireless'''
* Click on the '''Advanced''' tab
* Ensure that the Band streeting is '''Enable'''
* Click '''save changes'''
 
==== <u>Disabling Bandsteering</u> ====
When Band Steering is disabled, you can create two separate networks (or SSIDs), each with its own password and name. You can then connect specific devices to a specific network, either 2.4 or 5G.
 
 
 
'''Steps to disabling  bandsteering'''
 
'''Step 1'''
 
Login to the modem using a web Interface
 
* Enter <nowiki>http://192.168.0.1</nowiki> into the address bar in your web browser '''Chrome''', '''Firefox'''
 
'''Step 2'''
 
You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup'''>
 
'''Step 3'''
 
* Click on '''wireless'''
* Click on the '''Advanced''' tab
* Ensure that the Band streeting is '''Disabled'''
* Click '''save changes'''
[[File:Bands.png|left|thumb|768x768px]]
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
==== '''<u>Separating 2.4 and 5G Bandwidth</u>''' ====
To separate networks band steering will have to be disabled, for both 2.4 and 5G networks
 
Step 1
 
Connect to your modem using a wired Ethernet cable or join your Wireless network
 
Login to the modem using a web Interface
 
* Enter <nowiki>http://192.168.0.1</nowiki> into the address bar in your web browser '''Chrome''', '''Firefox'''
 
Step 2
 
You will be asked to enter username: '''cusadmin''' and password:<'''the Wi-Fi network password that you configured in the Quick Setup'''>
 
Step 3
 
* Click on '''wireless'''
Both the '''2.4G''' and '''5G''' the '''Network Name (SSID)''' can be adjusted so it is unique for each (ie add 5g after the 5GHz
 
[[File:SSID.png|left|thumb|715x715px]]

Latest revision as of 17:02, 5 June 2024

Common fixes for Cable modems

If the modem's @ light is on but there is no internet, try power cycling it.

  • To perform a power cycle, unplug your modem from the wall for a duration of 30 seconds.

In the event that the @ light is off and the ⬇️ downstream light or ⬆️ upstream light is flashing try:

  • Disconnect and reconnect the coaxial cable at the back, making sure it is securely attached.

If the first two methods do not work, perform a factory reset.


Factory Reset

When you perform a factory reset, the CODA-4680 returns to default settings, losing all user-configured settings and returning the modem to its initial configuration state.

Method One

Your device will need to be connected to your modem by WiFi or an Ethernet cable plugged into one of the CODA-4680 modem's LAN ports.

  1. Open a web browser Chrome, Firefox of Safari and enter http://192.168.0.1 into the address bar then press enter.
  2. A login screen for the Hitron CODA-4680 will appear. The default username and password are case-sensitive.
    • Username: cusadmin
    • Password <the Wi-Fi network password that you configured in the Quick Setup>


CODA-4680-Login









Select Admin, choose Device Reset tab, and select the Factory Reset button.

Factory Reset









Method Two

Using a pin or pencil tip, press and hold the RESET button at the back of the modem for at least 30 seconds, it will take about 5 to 10 minutes for the CODA-4680 to reboot its self.

Factory Rest Button











Once the modem has rebooted its self which will take 5 to 10 minutes, If using wifi connect a device to the modem's EasyConnect Wi-Fi network. The EasyConnect Wi-Fi network only connects your device to the modem, it will not connect your device to the internet. The EasyConnect Wi-Fi network name and password is specific to your modem, and can be found on the label on the back of the modem. It takes the form of:

Default Wi-Fi Network: CODAXXXXX-EasyConnect (XXXXX is a series of numbers)

Default key: ZZZZZZZXXXXX (a series of numbers)

  • Open up a web browser on the device you connected to the modem, and browse to any website.
  • The Hitron EasyConnect Quick Setup screen should automatically load in your web browser. If it does not, enter 192.168.0.1 in your web browser's URL bar to load the Hitron EasyConnect Quick Setup manually.
  • To begin the Quick Setup, select Let's Go
Lets go.png








Select Test Connection to test the modem's internet connection

Testconnect.png









If the test is successful, the Quick Setup will confirm that your modem is connected to the internet. Select Setup Wi-Fi to configure the Wi-Fi network name and password you wish to use. If the test is not successful, you will not be able to provide with the Quick Setup. Check the light pattern on the Hitron COD-4680, or turn it off, reconnect the coaxial cable, and try the Quick Setup again.

Test.png










Enter the Wi-Fi Network Name and Password you wish to use to connect to the internet. Re-enter the password to Confirm Password, and select Confirm Setup:


Wifi1.png









Information Gathering

Ping test and traceroute are useful for validating the status of a networked device. It can also assist in detecting latency, routing, or congestion issues between two devices communicating over a network.

Ping test

Login to the modem using a web Interface

1.Enter http://192.168.0.1 into the address bar in your web browser Chrome, Firefox or Safari.

2.You will be asked to enter username: cusadmin and password:<the Wi-Fi network password that you configured in the Quick Setup>

3. Select Admin choose Diagnostics, in the destination (IP or domain) section type 1.1.1.1 or cloudflare.com

Ping test.png










Traceroute

Login to the modem using a web Interface

1.Enter http://192.168.0.1 into the address bar in your web browser Chrome, Firefox or Safari.

2.You will be asked to enter username: cusadmin and password:<the Wi-Fi network password that you configured in the Quick Setup>

3. Select Admin choose Diagnostics, in the destination (IP or domain) section type:

  • 1.1.1.1 or cloudflare.com
  • click traceroute.
Traceroute.png











Modem Logs

Help desk will occasionally request screenshots of their modem logs. These logs provide a clearer insight of what is happening with your modem. Follow  the steps below:


Login to the modem using a web Interface

Your modem must be connected to your device by a Ethernet connection or WiFi.

  1. Enter http://192.168.0.1 into the address bar in your web browser Chrome, Firefox or Safari.
  2. 2. A login screen for the Hitron CODA-4680 will appear. The default username and password are case-sensitive.
  • Username: cusadmin
  • Password: <the Wi-Fi network password that you configured in the Quick Setup>
  1. Under status select DOCSIS Event
Logs










DNS

How to change your DNS settings

Login to the modem using a web Interface

Connect to your modem using a wired Ethernet cable or join your Wireless network

Enter http://192.168.0.1 into the address bar in your web browser Chrome, Firefox or Safari.

You will be asked to enter username: cusadmin and password:<the Wi-Fi network password that you configured in the Quick Setup>

1.Select Basic tab

2.Select DNS tab

DNS Settings

Configure your DNS settings:

3.Change the settings for DNS Obtain to Manual

4.Change the settings for DNS1 and DNS2 type in the IP address below. We recommend using the Cloudflare DNS servers at:

  • DNS1: 1.1.1.1
  • DNS2: 1.0.0.1

5. Change the settings for IPv6 Obtain to Manual

6.Change the settings for IPv6 DNS1 and IPv6 DNS2 type in the IP address below. We recommend using the Cloudflare DNS servers at:

  • IPv6 DNS1: 2606:4700:4700::1111
  • IPv6 DNS2: 2606:4700:4700::1001

7. Click Save Changes at the bottom

Once changes have been saved power cycle the modem.

DNS Change









Troubleshooting Wi-Fi

Most problems with Wi-Fi are a result of interference from other wireless or electronic devices, or signal strength problems (e.g., due to obstructions or distance).

Signal Strength problems

If you have a strong, solid signal in some parts of your home but not in others, then obstructions or distance could be playing a role.

Large appliances, such as refrigerators, can block Wi-Fi signals if the appliance is between your device and the modem. This can sometimes be resolved easily by moving you and/or your device from one part of the room to another. If your home is large and you are just running out of Wi-Fi range, then a Wi-Fi mesh home system or Wifi extenders  may be required. These can be purchased from NCF, and are placed around your home to extend the Wi-Fi range to other areas.

Common Fixes For WiFi

Changing WiFi Channels on CODA-4680

Changing the wifi channels for 2.4 bandwidth

Connect to your modem using a wired Ethernet cable or join your Wireless network


Step 1

Login to the modem using a web Interface

  • Enter http://192.168.0.1 into the address bar in your web browser Chrome, Firefox or Safari.

Step 2

You will be asked to enter username: cusadmin and password:<the Wi-Fi network password that you configured in the Quick Setup>

Step 3

Click on wireless choose basic settings should already be selected 2.4 tab will be selected by default.

Step 4

Change the channel bandwidth switch 20/40 MHz to 20MH


Step 5

Change the wireless channel from auto to any of the channels in the drop down menu


Step 6

After selecting a channel  save changes

Band steering

When connecting a device to your home network, most WiFi modems prompt you to choose between two frequencies: 2.4 GHz or 5 GHz.Band steering automatically connects your devices to the most appropriate WiFi frequency in your home.


Steps to enable band steering

Step 1

Connect to your modem using a wired Ethernet cable or join your Wireless network

Login to the modem using a web Interface Enter http://192.168.0.1 into the address bar in your web browser Chrome, Firefox or Safari


Step 2

You will be asked to enter username: cusadmin and password:<the Wi-Fi network password that you configured in the Quick Setup>


Step 3

  • Click on wireless
  • Click on the Advanced tab
  • Ensure that the Band streeting is Enable
  • Click save changes

Disabling Bandsteering

When Band Steering is disabled, you can create two separate networks (or SSIDs), each with its own password and name. You can then connect specific devices to a specific network, either 2.4 or 5G.


Steps to disabling  bandsteering

Step 1

Login to the modem using a web Interface

  • Enter http://192.168.0.1 into the address bar in your web browser Chrome, Firefox

Step 2

You will be asked to enter username: cusadmin and password:<the Wi-Fi network password that you configured in the Quick Setup>

Step 3

  • Click on wireless
  • Click on the Advanced tab
  • Ensure that the Band streeting is Disabled
  • Click save changes
Bands.png









Separating 2.4 and 5G Bandwidth

To separate networks band steering will have to be disabled, for both 2.4 and 5G networks

Step 1

Connect to your modem using a wired Ethernet cable or join your Wireless network

Login to the modem using a web Interface

  • Enter http://192.168.0.1 into the address bar in your web browser Chrome, Firefox

Step 2

You will be asked to enter username: cusadmin and password:<the Wi-Fi network password that you configured in the Quick Setup>

Step 3

  • Click on wireless

Both the 2.4G and 5G the Network Name (SSID) can be adjusted so it is unique for each (ie add 5g after the 5GHz

SSID.png
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