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==Make a one time payment on your NCF account==
<div class="ncfrightbox"> {{Template:My Account Options}} </div>
===Through credit, VISA Debit, or Mastercard Debit===
= Credit Card (Visa / Mastercard / American Express) =
== Online - One-time Payments ==
{{Template:Back to the Top}}
1. Login to the NCF [https://start.ncf.ca StartPage] using your member ID and password.


==Navigate to the NCF Home page and click sign in==
2. Under the Account section, choose [https://www.ncf.ca/main/base/pay/member/cc/en/ Make a Payment].


Near the top right of the page as circled in red in this photo.
3. Fill in the requested information (your name as it is displayed on your card, credit card number, expiry date, and 3-digit CIV, payment or donation amount, and any additional email address you want to email your transaction receipt to).  
[[File:Sign-in.png]]
[[File:CC Payment Form.PNG|alt=Credit Card Payment Form|thumb|Credit Card Payment Form|none]]              


===Sign in with your credentials===
4. Choose Pay. You'll receive a confirmation that the transaction was successful, along with a transaction number and receipt sent to you by email.


You will be using your memberID only and password to sign in.
[[Category:Billing]]
(This is the password you chose at sign-up)
[[Category:Account & Membership]]
[[File:Entercredentials.png]]


===Click on Donations & Payments===
== Online - Automatic Payment ==
1. Login to the NCF [https://start.ncf.ca StartPage] using your member ID and password.


It is in the bottom left of the page as circled in red in this photo.
2. Under the Account section, choose [https://www.ncf.ca/main/base/billing/payment/member/view/ Update Payment Information].
[[File:Startpage.png]]


===Click on Pay for DSL Service===
3. Click Add Payment Method and fill in the requested information to setup automatic payments.
== By Phone ==
{{Template:Back to the Top}}
You can pay via credit card over the phone. Our HelpDesk hours are 10:00am-7:00pm from Monday to Friday, and 10am-5pm on Saturdays. Please have the following information handy when you call [tel:613-721-1773 613-721-1773] ext. 0:
# Your NCF member ID (e.g. ab123)
# Your VISA, MasterCard or AMEX card number
# Your card's expiry date
# Your card's CIV number (the 3 digits typically on the back of the card).
# Your name as it appears on the card
# Whether you want your card card to be charged for one-time or recurring payments/donations


Top, middle of the page as circled in red in this photo.
= Debit or Cash =
[[File:Choosepaymentmethod.png]]
You can make a debit or cash payment or donation in person at the NCF Office. Our office hours can be found at https://www.ncf.ca/en/contact/


===Fill in the information===
= Cheque or Money Order =
{{Template:Back to the Top}}
Please make the cheque or money order payable to '''NCF''' or '''National Capital FreeNet''', and include your name and member ID (e.g. ab123) with the cheque in the envelope.


Fill in the amount of your bill, credit card information, and click continue.
You can mail it to the NCF office or drop it off at our office in person. Our contact information and hours of operation can be found at https://www.ncf.ca/en/contact/
[[File:Paymentinfo.png]]


= Interac E-Transfer =
{{Template:Back to the Top}}
You can make a payment or donation by '''Interac e-transfer''':
* Send Interac e-transfers to '''etransfer@ncf.ca'''
* No security question is required.
** '''Note:''' If your bank does not allow you to send e-transfers without a security question, set a security question and answer and communicate that with the NCF HelpDesk
* Include your member ID as a message/ comment with the etransfer: '''aa000'''
Your payment will be applied to your NCF account within one business day of receiving it.


The next page will ask you to confirm the payment. The next will give you a confirmation that the transaction went through, along with a transaction number.
= Pre-Authorized Debit (PAD)=
{{Template:Back to the Top}}
You can make monthly payments or donations with pre-authorized debit (PAD). To set-up PAD, we require the following information from your banking institution:
*  Transit Number - 5 digits
*  Institution Number - 3 digits
*  Account Number - 6 to 12 digits
To set-up PAD, you can call our HelpDesk at 613-721-1773 ext. 0 with the information above. Our hours of operation can be found at https://www.ncf.ca/en/contact/
 
'''Note:''' PAD payments cannot be used as a first payment for service activation or hardware.

Latest revision as of 12:09, 29 December 2021

My Account Options

DSL Links

Cable Links

Credit Card (Visa / Mastercard / American Express)

Online - One-time Payments

Back to the Top

1. Login to the NCF StartPage using your member ID and password.

2. Under the Account section, choose Make a Payment.

3. Fill in the requested information (your name as it is displayed on your card, credit card number, expiry date, and 3-digit CIV, payment or donation amount, and any additional email address you want to email your transaction receipt to).

Credit Card Payment Form
Credit Card Payment Form

4. Choose Pay. You'll receive a confirmation that the transaction was successful, along with a transaction number and receipt sent to you by email.

Online - Automatic Payment

1. Login to the NCF StartPage using your member ID and password.

2. Under the Account section, choose Update Payment Information.

3. Click Add Payment Method and fill in the requested information to setup automatic payments.

By Phone

Back to the Top

You can pay via credit card over the phone. Our HelpDesk hours are 10:00am-7:00pm from Monday to Friday, and 10am-5pm on Saturdays. Please have the following information handy when you call 613-721-1773 ext. 0:

  1. Your NCF member ID (e.g. ab123)
  2. Your VISA, MasterCard or AMEX card number
  3. Your card's expiry date
  4. Your card's CIV number (the 3 digits typically on the back of the card).
  5. Your name as it appears on the card
  6. Whether you want your card card to be charged for one-time or recurring payments/donations

Debit or Cash

You can make a debit or cash payment or donation in person at the NCF Office. Our office hours can be found at https://www.ncf.ca/en/contact/

Cheque or Money Order

Back to the Top

Please make the cheque or money order payable to NCF or National Capital FreeNet, and include your name and member ID (e.g. ab123) with the cheque in the envelope.

You can mail it to the NCF office or drop it off at our office in person. Our contact information and hours of operation can be found at https://www.ncf.ca/en/contact/

Interac E-Transfer

Back to the Top

You can make a payment or donation by Interac e-transfer:

  • Send Interac e-transfers to etransfer@ncf.ca
  • No security question is required.
    • Note: If your bank does not allow you to send e-transfers without a security question, set a security question and answer and communicate that with the NCF HelpDesk
  • Include your member ID as a message/ comment with the etransfer: aa000

Your payment will be applied to your NCF account within one business day of receiving it.

Pre-Authorized Debit (PAD)

Back to the Top

You can make monthly payments or donations with pre-authorized debit (PAD). To set-up PAD, we require the following information from your banking institution:

  • Transit Number - 5 digits
  • Institution Number - 3 digits
  • Account Number - 6 to 12 digits

To set-up PAD, you can call our HelpDesk at 613-721-1773 ext. 0 with the information above. Our hours of operation can be found at https://www.ncf.ca/en/contact/

Note: PAD payments cannot be used as a first payment for service activation or hardware.

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