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==Computer Help==
==Computer Help==
NCF is focussed on getting you connected to the internet with functional email and ability to browse to web pages. Most other issues regarding your computer setup, handling virus protection, programs, operating systems, setting up a browser or getting basic computer skills are more than the small group of staff and volunteers at NCF can help you with.
NCF is focused on getting you connected to the internet with functional email and the ability to browse web pages. Most other issues regarding your computer setup, handling virus protection, programs, operating systems, setting up a browser or getting basic computer skills are more than the small group of staff and volunteers at NCF can help you with.


It's a busy time just getting everyone connected, and managing connection difficulties, moves and changes to member accounts.  This Wiki page will help you find resources to help with other computer challenges you might face.
It's a busy time just getting everyone connected, and managing connection difficulties, moves and changes to member accounts.  This Wiki page will help you find resources to help with other computer challenges you might face.


While NCF does not endorse any specific service listed here, and has not specifically tried them, we hope this list saves you a bit of work in finding a service that works for you. Ask questions about cost up front, and be wary of services that seek only to sell you new tools or gear you may not need. You may want to share your experiences on the NCF discussion pages to help others decide too.
While NCF does not endorse any specific service listed here, and has not specifically tried them, we hope this list saves you a bit of work in finding a service that works for you. Ask questions about cost up front, and be wary of services that seek only to sell you new tools or gear you may not need. You may want to share your experiences in the NCF Discussion Groups to help others decide too.


==Computer Courses and Classes==
==Computer Support and Repair Services==


===Ottawa Public Library===
{| cellspacing="0" cellpadding="5" border="1" align="center"
|-
! style="background:#efefef;" scope="col" |Company
! style="background:#efefef;" scope="col" | Services
! style="background:#efefef;" scope="col" | Notes
! style="background:#efefef;" scope="col" | Contact Info
|-
! style="background:#efefef;" scope="row" | [http://www.staples.ca/sbdca/en_CA/cre/programs/easytech/get-help-now/diagnostic/ Staples Tech Services]
|Telephone support
Home visit support


The [http://biblioottawalibrary.ca/ Ottawa Public Library] has a variety of basic computer courses available.  
In-store support: diagnostics, data protection (backup and recovery), repairs, networking, installations and set-up.
|Authorized to do repairs under major  manufacturer's warranties.
|1-888-723-3444
[https://stores.staples.ca/ Locations]: Barrhaven, Bells Corners, Centretown, Cumberland, Gatineau, Gloucester, South Keys & Merivale.
|-
! style="background:#efefef;" scope="row" | [https://www.bestbuy.ca/en-ca/services/geek-squad-services/bltb5f906bfb57d7744 Best Buy's Geek Squad]  
|Telephone support
[https://online.geeksquad.ca/support/ 24/7 Online support]


*[http://biblioottawalibrary.ca/en/main/program?branch=255&type=Computers%20and%20Technology&audience=All&keyword= A list of the library's computer and technology programs.]
Home Visit support


Alternatively, for branch course offereings, you can:
In-store support
*go to the [http://biblioottawalibrary.ca/en/main/program Library program page]
|[http://www.bestbuy.ca/en-CA/category/computer-networking-setup/37456.aspx All services]
*select a specific branch using the drop-down menu, or leave it blank to view all branch offerings
|1-800-433-5778
*under "Event type", select "Computers and Technology"
[https://www-ssl.bestbuy.ca/en-CA/stores/store-locator.aspx?path=ea28f6c34753eb533eec8934664edb41en99 Locations]: Coventry Rd, Carlingwood, Merivale, Orleans, & Kanata.[https://www-ssl.bestbuy.ca/en-CA/secure/contact-us.aspx?path=6f0efb11924efa3b38c5b7f41d16664een99 Contact]
*select an audience type (family, teen, or adult-oriented programming, for example)
|-
*click "Submit" to view upcoming programs.
! style="background:#efefef;" scope="row" | [https://www.canadacomputers.com/services.php?language=en Canada Computers Service Centre]
|In-store support: system assembly, OS and other software installations,
hard drive/data backup and recovery, system maintenance services


If you need help registering for the programs, you can:
Home visit support
*[http://biblioottawalibrary.ca/en/main/library/card/using/other/register access the help page for program registration]
|
*[http://biblioottawalibrary.ca/en/main/library/location contact your local branch]
|Downtown Ottawa: 613-903-5990
*call Infoservice at 613-580-2940 anytime that the Main Library is open.
Gatineau: 819-317-1865


===Computers for Communities===
Kanata: 613-435-8660


The [http://computersforcommunities.ca/c4c/ Ottawa Chapter of Computers For Communities], a locally operated not for profit community organization, provides refurbished computers, hands-on experiential education, Internet access and job skills training in exchange for community service.
Merivale: 613-228-1423
*[http://computersforcommunities.ca/c4c/overview Computers for Communities overview].
*[http://computersforcommunities.ca/c4c/contact  Computers for Communities contact form].


==Computer Repair Services==
Orleans: 613-837-0800
 
[mailto:onsiteservicet@canadacomputers.com Email Contact]


'''[http://ubuntuone.com/2geJwk7bHdkv7wFiR2kcRo This Directory of Computer Repair Services is also available in .pdf format].'''


{|border="1" cellpadding="5" cellspacing="0" align="center"
|-
|-
! scope="col" style="background:#efefef;" |Company
! style="background:#efefef;" scope="row" | [http://www.tech2go.ca/ Tech2Go Computer Services]
! scope="col" style="background:#efefef;" | Services
 
! scope="col" style="background:#efefef;" | Notes
Seem to be out of business as at 2024-6-19.
! scope="col" style="background:#efefef;" | Pricing
|Online support
! scope="col" style="background:#efefef;" | Contact Info
Home Visit support
Repairs (emergency recovery, viruses, hardware, troubleshooting), maintenance, installations, and consulting.
|Can pick up equipment and drop-off when repaired. [http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/tech2go-onsite-computer-services-in-stittsville-on-27447 Better Business Bureau Accredited]
|Central/South Ottawa: 613-235-8324
East Ottawa: 613-824-5222
 
West Ottawa: 613-592-5059
[mailto:Service@Tech2Go.ca Email]
 
[http://www.tech2go.ca/rate.html Contact]
|-
|-
! scope="row" style="background:#efefef;" | Staples easytech
! style="background:#efefef;" scope="row" | [http://ottawacomputerservices.ca/ Ottawa Computer Services]
|In-store: diagnostics, data protection (backup and recovery), repairs, networking, installations and set-up
|Online support
At-home support
Home Visit support: Repairs, configuration, data recovery, installations
|Authorized to do repairs under major  manufacturer's warranties.
 
|Flat rate: $25 per 15 minutes; From $20-$1249
In-store support
[http://www.staples.ca/ENG/Static/static_pages.asp?pagename=etinstorelist In-Store Price List]
|
|1-888-439-8327
Centretown, Barrhaven, Bells Corners, Cumberland, Gloucester, South Keys & Merivale [https://ssl.staples.ca/ENG/StoreLocator/store_locator.asp?ID=16 locations]
[http://www.staples.ca/ENG/Static/static_pages.asp?CT=1&pagename=etmain Main page]
[mailto:easytech@staples.ca Email]
|-
! scope="row" style="background:#efefef;" | Best Buy's Geek Squad
|In-store: Security & Performance services, software installations
At-home support
[http://online.geeksquad.ca/support/expert Offers on-line support]
|[http://www.bestbuy.ca/en-CA/GeekSquadCommonQuestions.aspx Service FAQs]
|[http://www.bestbuy.ca/en-CA/category/security-performance/28862.aspx Security & Performance services] from $79 - $114
[http://www.bestbuy.ca/en-CA/category/software-install/28867.aspx Software Installations] from $29 - $129
[http://www.bestbuy.ca/en-CA/category/wireless-networking/28863.aspx Wireless  Configuration] from $119 - $169
|1-800-433-5778
Coventry Rd, Carlingwood, Merivale, Orleans, & Kanata [https://www-ssl.bestbuy.ca/en-CA/stores/store-locator.aspx?path=ea28f6c34753eb533eec8934664edb41en99 locations]
[http://www.bestbuy.ca/en-CA/geeksquad.aspx Main Page]
[https://www-ssl.bestbuy.ca/en-CA/secure/contact-us.aspx?path=6f0efb11924efa3b38c5b7f41d16664een99 Contact Page]
[mailto:technicalproblem@bestbuycanada.ca Email Techical Support]
[mailto:customerservice@bestbuycanada.ca Email General Inquiries]
|-
! scope="row" style="background:#efefef;" | Future Shop ConnectPro Computer Services
|Setup, repairs (virus/spyware removal, OS and memory restore/install), in-home networking and gaming setups, tablet and smartphone setups
[http://support.connectpro.ca/support/ Offers on-line support.]
|[http://www.futureshop.ca/en-CA/ConnectPro/faq.aspx Service FAQs]
Offers free in-store consultations.
| [http://www.futureshop.ca/en-CA/category/id/26850.aspx In-home setups] $50
[http://www.futureshop.ca/en-CA/category/id/26851.aspx Setups] from $80-$100
[http://www.futureshop.ca/en-CA/category/id/26852.aspx Repairs] from $90-$200
Payment on site of in-home services can only be made by credit card.
|1-866-426-6632
Gloucester, South Keys, Merivale, Orleans, Barrhaven & Kanata [https://www-ssl.futureshop.ca/en-CA/stores/store-locator.aspx?path=ea28f6c34753eb533eec8934664edb41en99 locations]
[http://www.futureshop.ca/en-CA/category/connectpro/26837.aspx Main Page]
[http://www.futureshop.ca/CompanyInfo/ContactUs/ContactUs.aspx Contact Form]
|-
! scope="row" style="background:#efefef;" | Canada Computers Service Centre
|In-store:
system assembly, OS and other software installations,
hard drive/data backup and recovery, system maintenance services
|Customers can check [http://www.canadacomputers.com/service_centre.php#6 service status online]
|From $19.99 - $299.99
[http://www.canadacomputers.com/service_centre.php#3 Services and Rates]
|Merivale: 613-228-1423
Orleans: 613-837-0800
Kanata: 613-435-8660
Rideau: 613-241-8788
[http://www.canadacomputers.com/service_centre.php#1 Service Page]
[mailto:techsupport@canadacomputers.com%20 Email Technical Support]
|-
! scope="row" style="background:#efefef;" | Ottawa Computer Services Inc
|Software/hardware maintenance, networking, etc.
|[http://support.ottawacomputerservices.com/ Offers online support centre]
|Pricing by consultation
[http://www.ottawacomputerservices.com/QuoteForm.html Quote Form]
|613.296.7777
Toll-Free – 866.558.2201
2-2026 Lanthier Drive, Suite 322, Orleans
[http://www.ottawacomputerservices.com/ottawa_computer_services_services.html Computer Services Page]
[http://www.ottawacomputerservices.com/EmailService.html Email Service Form]
|-
! scope="row" style="background:#efefef;" | Tech2Go On Site Computer Services
|On-Site:
Repairs (emergency recovery, viruses, hardware, troubleshooting), maintenance, installations
|[http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/tech2go-onsite-computer-services-in-stittsville-on-27447 Better Business Bureau Accredited]
|Fixed-rate services; [http://www.tech2go.ca/Rate.htm Basic Service Fee of $79.95]
|613-235-8324
2 Pullman Avenue, Stittsville
[http://www.tech2go.ca/ Main Page]
[mailto:info@Tech2Go.ca Email]
[http://www.tech2go.ca/Contact.htm Contact Page]
|-
! scope="row" style="background:#efefef;" | Ottawa Computer Services
|On-Site or drop-off:
Repairs, configuration, data recovery, installations
|
|$25 travel costs; students & seniors 50% off
[http://ottawacomputerservices.ca/OnsiteComputerService.html Estimates provided]
|613-294-5374
|613-294-5374
1135-A Meadowlands Dr.
2610 Draper Ave., Unit 63
[http://ottawacomputerservices.ca/index.html Main Page]
 
[mailto:Support@OttawaComputerServices.ca Email]
[http://ottawacomputerservices.ca/ContactUs.html Contact]
[http://ottawacomputerservices.ca/ContactUs.html Support Form]
|-
|-
! scope="row" style="background:#efefef;" | Dr. Desktop
! style="background:#efefef;" scope="row" | [https://keepconnected.ca/ KeepConnected]
|On-site:
|Home Visit support: repair and maintenance, virus removal, upgrades and installations
Malware removal/protection, networking setup and security, tune-ups, installations, data recovery
Remote support
|[http://www.dr-desktop.com/online.html Offers remote desktop support]
|[https://keepconnected.ca/services/ All services.]
|No pricing provided on website.
|(613) 445-1500
|613-260-1113
[mailto:support@keepconnected.ca Email]
108-1900 Merivale Rd
[http://www.dr-desktop.com/ Main Page]
[mailto:help@dr-desktop.com Email]
|-
|-
! scope="row" style="background:#efefef;" | CallGeek
! style="background:#efefef;" scope="row" | [https://www.capitaldatarecovery.com/ Capital Data Recovery]
|General repairs/upgrades and tuneups, networking, configuration, data backup and recovery, parental control and security, peripheral installs
|Data recovery, hard drive cloning, secure data destruction and certification.
|[http://www.callgeek.ca/service-remotely.shtml Offers remote desktop report]
[http://www.callgeek.ca/pay/ Online payment accepted]
[http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/callgeek-in-ottawa-on-37485 Better Business Bureau Accredited]
|No pricing provided on website.
|(613) 829-2255
2720 Queensview Dr. Suite 1109
[http://www.callgeek.ca/index.shtml Main Page]
[mailto:support@callgeek.ca Email]
|-
! scope="row" style="background:#efefef;" | Capital Data Recovery
|Data recovery, hard drive cloning, wiping (data destruction), and certification
|Some services may be covered under insurance.
|Some services may be covered under insurance.
[http://www.capitaldatarecovery.com/shipping.html Accept shipments from across the country.]
[http://www.capitaldatarecovery.com/shipping.html Accept shipments from across the country.]
[http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/capital-data-recovery-in-ottawa-on-27814 Better Business Bureau Accredited]
[http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/capital-data-recovery-in-ottawa-on-27814 Better Business Bureau Accredited]
|Contact for quotes.
|613-225-7870
|613-225-7870
1827 Woodward Drive, Unit 306  
1827 Woodward Drive, Unit 306
[http://www.capitaldatarecovery.com/index.html Main Page]
 
[mailto:info@capitaldatarecovery.com Email]
[mailto:info@capitaldatarecovery.com Email]
|-
|-
Line 173: Line 106:
*[[Using Windows safely]]
*[[Using Windows safely]]


[[Category:Computer help]]
==External links==
*[https://lifehacker.com/5570909/how-to-prevent-your-computer-from-overheating-and-why-its-important How to Prevent Your Computer from Overheating (and Why It's Important)]
*[http://www.makeuseof.com/tag/avoid-pc-repair-tech-support-scams/ How to Avoid PC Repair & Tech Support Scams]
 
[[Category:Computer Help]]
[[Category:Privacy and Security]]

Latest revision as of 09:05, 19 June 2024

Desktop computer being rebuilt

This page outlines some resources for getting help with broader computer issues.

Computer Help

NCF is focused on getting you connected to the internet with functional email and the ability to browse web pages. Most other issues regarding your computer setup, handling virus protection, programs, operating systems, setting up a browser or getting basic computer skills are more than the small group of staff and volunteers at NCF can help you with.

It's a busy time just getting everyone connected, and managing connection difficulties, moves and changes to member accounts. This Wiki page will help you find resources to help with other computer challenges you might face.

While NCF does not endorse any specific service listed here, and has not specifically tried them, we hope this list saves you a bit of work in finding a service that works for you. Ask questions about cost up front, and be wary of services that seek only to sell you new tools or gear you may not need. You may want to share your experiences in the NCF Discussion Groups to help others decide too.

Computer Support and Repair Services

Company Services Notes Contact Info
Staples Tech Services Telephone support

Home visit support

In-store support: diagnostics, data protection (backup and recovery), repairs, networking, installations and set-up.

Authorized to do repairs under major manufacturer's warranties. 1-888-723-3444

Locations: Barrhaven, Bells Corners, Centretown, Cumberland, Gatineau, Gloucester, South Keys & Merivale.

Best Buy's Geek Squad Telephone support

24/7 Online support

Home Visit support

In-store support

All services 1-800-433-5778

Locations: Coventry Rd, Carlingwood, Merivale, Orleans, & Kanata.Contact

Canada Computers Service Centre In-store support: system assembly, OS and other software installations,

hard drive/data backup and recovery, system maintenance services

Home visit support

Downtown Ottawa: 613-903-5990

Gatineau: 819-317-1865

Kanata: 613-435-8660

Merivale: 613-228-1423

Orleans: 613-837-0800

Email Contact


Tech2Go Computer Services

Seem to be out of business as at 2024-6-19.

Online support

Home Visit support Repairs (emergency recovery, viruses, hardware, troubleshooting), maintenance, installations, and consulting.

Can pick up equipment and drop-off when repaired. Better Business Bureau Accredited Central/South Ottawa: 613-235-8324

East Ottawa: 613-824-5222

West Ottawa: 613-592-5059 Email

Contact

Ottawa Computer Services Online support

Home Visit support: Repairs, configuration, data recovery, installations

In-store support

613-294-5374

2610 Draper Ave., Unit 63

Contact

KeepConnected Home Visit support: repair and maintenance, virus removal, upgrades and installations

Remote support

All services. (613) 445-1500

Email

Capital Data Recovery Data recovery, hard drive cloning, secure data destruction and certification. Some services may be covered under insurance.

Accept shipments from across the country. Better Business Bureau Accredited

613-225-7870

1827 Woodward Drive, Unit 306

Email

See also

External links

Retrieved from "https://help.ncf.ca/index.php?title=Computer_Help&oldid=8203"