Difference between revisions of "Emails not delivered"
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If emails you are sending are not being delivered, or you are not receiving emails | If emails you are sending are not being delivered, or you are not receiving emails from a specific sender, the sender may receive a bounce-back email from their mail server explaining why the message was rejected. In this case, the bounce-back message should include details explaining why the message was rejected. | ||
When no bounce-back message is received, the email | When no bounce-back message is received, the email may not have actually been sent. If the email still appears in the sender's outbox, the problem is likely that their mail client is set to "work offline" or is having an error connecting to their mail server. | ||
When an email appears to have been sent on the | When an email appears to have been sent on the sender's side but is not received and no error is reported, the message was likely detected as spam and filtered out. In this case, the recipient may find the email in their Spam/Junk folder, and the headers in that email should explain why it was detected as spam. Otherwise, the mail provider's IT support could check their email logs to track what happened to the email. | ||
Revision as of 13:37, 8 April 2025
If emails you are sending are not being delivered, or you are not receiving emails from a specific sender, the sender may receive a bounce-back email from their mail server explaining why the message was rejected. In this case, the bounce-back message should include details explaining why the message was rejected.
When no bounce-back message is received, the email may not have actually been sent. If the email still appears in the sender's outbox, the problem is likely that their mail client is set to "work offline" or is having an error connecting to their mail server.
When an email appears to have been sent on the sender's side but is not received and no error is reported, the message was likely detected as spam and filtered out. In this case, the recipient may find the email in their Spam/Junk folder, and the headers in that email should explain why it was detected as spam. Otherwise, the mail provider's IT support could check their email logs to track what happened to the email.