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==Computer Help==
==Computer Help==
NCF is focussed on getting you connected to the internet with functional email and ability to browse to web pages. Most other issues regarding your computer setup, handling virus protection, programs, operating systems, setting up a browser or getting basic computer skills are more than the small group of staff and volunteers at NCF can help you with.
NCF is focused on getting you connected to the internet with functional email and the ability to browse web pages. Most other issues regarding your computer setup, handling virus protection, programs, operating systems, setting up a browser or getting basic computer skills are more than the small group of staff and volunteers at NCF can help you with.


It's a busy time just getting everyone connected, and managing connection difficulties, moves and changes to member accounts.  This Wiki page will help you find resources to help with other computer challenges you might face.
It's a busy time just getting everyone connected, and managing connection difficulties, moves and changes to member accounts.  This Wiki page will help you find resources to help with other computer challenges you might face.


While NCF does not endorse any specific service listed here, and has not specifically tried them, we hope this list saves you a bit of work in finding a service that works for you. Ask questions about cost up front, and be wary of services that seek only to sell you new tools or gear you may not need. You may want to share your experiences on the NCF discussion pages to help others decide too.
While NCF does not endorse any specific service listed here, and has not specifically tried them, we hope this list saves you a bit of work in finding a service that works for you. Ask questions about cost up front, and be wary of services that seek only to sell you new tools or gear you may not need. You may want to share your experiences in the NCF Discussion Groups to help others decide too.


==Computer Courses and Classes==
==Computer Support and Repair Services==


===Ottawa Public Library===
{| cellspacing="0" cellpadding="5" border="1" align="center"
 
The [http://biblioottawalibrary.ca/ Ottawa Public Library] has a [http://biblioottawalibrary.ca/en/content/tutorials-and-appointments#computer variety of basic computer courses available].
 
===Computers for Communities===
 
The [http://computersforcommunities.ca/c4c/ Ottawa Chapter of Computers For Communities], a locally operated not for profit community organization, provides refurbished computers, hands-on experiential education, Internet access and job skills training in exchange for community service.
*[http://computersforcommunities.ca/c4c/en/about_computers_for_communities Computers for Communities overview].
*[http://computersforcommunities.ca/c4c/contact  Computers for Communities contact form].
 
==Computer Repair Services==
 
{|border="1" cellpadding="5" cellspacing="0" align="center"
|-
|-
! scope="col" style="background:#efefef;" |Company
! style="background:#efefef;" scope="col" |Company
! scope="col" style="background:#efefef;" | Services
! style="background:#efefef;" scope="col" | Services
! scope="col" style="background:#efefef;" | Notes
! style="background:#efefef;" scope="col" | Notes
! scope="col" style="background:#efefef;" | Pricing
! style="background:#efefef;" scope="col" | Contact Info
! scope="col" style="background:#efefef;" | Contact Info
|-
|-
! scope="row" style="background:#efefef;" | Staples easytech
! style="background:#efefef;" scope="row" | [http://www.staples.ca/sbdca/en_CA/cre/programs/easytech/get-help-now/diagnostic/ Staples Tech Services]
|In-store: diagnostics, data protection (backup and recovery), repairs, networking, installations and set-up
|Telephone support
At-home support
Home visit support
 
In-store support: diagnostics, data protection (backup and recovery), repairs, networking, installations and set-up.
|Authorized to do repairs under major  manufacturer's warranties.
|Authorized to do repairs under major  manufacturer's warranties.
|Flat rate: $25 per 15 minutes; From $20-$1,249
|1-888-723-3444
|1-888-439-8327
[https://stores.staples.ca/ Locations]: Barrhaven, Bells Corners, Centretown, Cumberland, Gatineau, Gloucester, South Keys & Merivale.  
Centretown, Barrhaven, Bells Corners, Cumberland, Gloucester, South Keys & Merivale locations
[http://www.staples.ca/sbdca/en_CA/cre/programs/easytech/get-help-now/diagnostic/ Main page]
[mailto:easytech@staples.ca Email]
|-
|-
! scope="row" style="background:#efefef;" | Best Buy's Geek Squad  
! style="background:#efefef;" scope="row" | [https://www.bestbuy.ca/en-ca/services/geek-squad-services/bltb5f906bfb57d7744 Best Buy's Geek Squad]
|In-store: Security & Performance services, software installations
|Telephone support  
At-home support
[https://online.geeksquad.ca/support/ 24/7 Online support]
[http://online.geeksquad.ca/support/expert Offers on-line support]
 
|[http://www.bestbuy.ca/en-CA/GeekSquadCommonQuestions.aspx Service FAQs]
Home Visit support
|[http://www.bestbuy.ca/en-CA/category/computer-networking-setup/37456.aspx All services] from $39 - $299
 
In-store support
|[http://www.bestbuy.ca/en-CA/category/computer-networking-setup/37456.aspx All services]
|1-800-433-5778
|1-800-433-5778
Coventry Rd, Carlingwood, Merivale, Orleans, & Kanata [https://www-ssl.bestbuy.ca/en-CA/stores/store-locator.aspx?path=ea28f6c34753eb533eec8934664edb41en99 locations]
[https://www-ssl.bestbuy.ca/en-CA/stores/store-locator.aspx?path=ea28f6c34753eb533eec8934664edb41en99 Locations]: Coventry Rd, Carlingwood, Merivale, Orleans, & Kanata.[https://www-ssl.bestbuy.ca/en-CA/secure/contact-us.aspx?path=6f0efb11924efa3b38c5b7f41d16664een99 Contact]
[http://www.bestbuy.ca/en-CA/geeksquad.aspx Main Page]
[https://www-ssl.bestbuy.ca/en-CA/secure/contact-us.aspx?path=6f0efb11924efa3b38c5b7f41d16664een99 Contact Page]
[mailto:technicalproblem@bestbuycanada.ca Email Techical Support]
[mailto:customerservice@bestbuycanada.ca Email General Inquiries]
|-
|-
! scope="row" style="background:#efefef;" | Future Shop ConnectPro Computer Services
! style="background:#efefef;" scope="row" | [https://www.canadacomputers.com/services.php?language=en Canada Computers Service Centre]
|Setup, repairs (virus/spyware removal, OS and memory restore/install), in-home networking and gaming setups, tablet and smartphone setups
|In-store support: system assembly, OS and other software installations,
[http://support.connectpro.ca/support/ Offers on-line support.]
|[http://www.futureshop.ca/en-CA/ConnectPro/faq.aspx Service FAQs]
Offers free in-store consultations.
| [http://www.futureshop.ca/en-CA/category/id/26850.aspx In-home setups] $50
[http://www.futureshop.ca/en-CA/category/id/26851.aspx Setups] from $80-$100
[http://www.futureshop.ca/en-CA/category/id/26852.aspx Repairs] from $90-$200
Payment on site of in-home services can only be made by credit card.
|1-866-426-6632
Gloucester, South Keys, Merivale, Orleans, Barrhaven & Kanata [https://www-ssl.futureshop.ca/en-CA/stores/store-locator.aspx?path=ea28f6c34753eb533eec8934664edb41en99 locations]
[http://www.futureshop.ca/en-CA/category/connectpro/26837.aspx Main Page]
[http://www.futureshop.ca/CompanyInfo/ContactUs/ContactUs.aspx Contact Form]
|-
! scope="row" style="background:#efefef;" | Canada Computers Service Centre  
|In-store:
system assembly, OS and other software installations,
hard drive/data backup and recovery, system maintenance services
hard drive/data backup and recovery, system maintenance services
|Customers can check [http://www.canadacomputers.com/service_centre.php#6 service status online]
 
|From $19.99 - $299.99
Home visit support
[http://www.canadacomputers.com/service_centre.php#3 Services and Rates]
|
|Merivale: 613-228-1423
|Downtown Ottawa: 613-903-5990
Orleans: 613-837-0800<br>
Gatineau: 819-317-1865
Kanata: 613-435-8660<br>
 
Rideau: 613-241-8788
Kanata: 613-435-8660
[http://www.canadacomputers.com/service_centre.php#1 Service Page]
 
[mailto:techsupport@canadacomputers.com%20 Email Technical Support]
Merivale: 613-228-1423
 
Orleans: 613-837-0800
 
[mailto:onsiteservicet@canadacomputers.com Email Contact]
 
 
|-
|-
! scope="row" style="background:#efefef;" | Ottawa Computer Services Inc
! style="background:#efefef;" scope="row" | [http://www.tech2go.ca/ Tech2Go Computer Services]
|Software/hardware maintenance, networking, etc.
 
|[http://support.ottawacomputerservices.com/ Offers online support centre]
Seem to be out of business as at 2024-6-19.
|Pricing by consultation
|Online support
[http://www.ottawacomputerservices.com/QuoteForm.html Quote Form]  
Home Visit support
|613-296-7777
Repairs (emergency recovery, viruses, hardware, troubleshooting), maintenance, installations, and consulting.
Toll-Free – 866-558-2201
|Can pick up equipment and drop-off when repaired. [http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/tech2go-onsite-computer-services-in-stittsville-on-27447 Better Business Bureau Accredited]  
2-2026 Lanthier Drive, Suite 322, Orleans
|Central/South Ottawa: 613-235-8324
[http://www.ottawacomputerservices.com/ottawa_computer_services_services.html Computer Services Page]
East Ottawa: 613-824-5222
[http://www.ottawacomputerservices.com/EmailService.html Email Service Form]
 
West Ottawa: 613-592-5059
[mailto:Service@Tech2Go.ca Email]  
 
[http://www.tech2go.ca/rate.html Contact]
|-
|-
! scope="row" style="background:#efefef;" | Tech2Go On Site Computer Services
! style="background:#efefef;" scope="row" | [http://ottawacomputerservices.ca/ Ottawa Computer Services]
|On-Site:
|Online support
Repairs (emergency recovery, viruses, hardware, troubleshooting), maintenance, installations
Home Visit support: Repairs, configuration, data recovery, installations
|[http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/tech2go-onsite-computer-services-in-stittsville-on-27447 Better Business Bureau Accredited]
 
|Fixed-rate services; [http://www.tech2go.ca/Rate.htm Basic Service Fee of $79.95]
In-store support
|613-235-8324
|
2 Pullman Avenue, Stittsville
[http://www.tech2go.ca/ Main Page]
[mailto:info@Tech2Go.ca Email]
[http://www.tech2go.ca/Contact.htm Contact Page]
|-
! scope="row" style="background:#efefef;" | Ottawa Computer Services
|On-Site or drop-off:
Repairs, configuration, data recovery, installations
|
|$25 travel costs; students & seniors 50% off
[http://ottawacomputerservices.ca/OnsiteComputerService.html Estimates provided]
|613-294-5374
|613-294-5374
1135-A Meadowlands Dr.
2610 Draper Ave., Unit 63
[http://ottawacomputerservices.ca/index.html Main Page]
 
[mailto:Support@OttawaComputerServices.ca Email]
[http://ottawacomputerservices.ca/ContactUs.html Contact]
[http://ottawacomputerservices.ca/ContactUs.html Support Form]
|-
! scope="row" style="background:#efefef;" | Dr. Desktop
|On-site:
Malware removal/protection, networking setup and security, tune-ups, installations, data recovery
|[http://www.dr-desktop.com/online.html Offers remote desktop support]
|No pricing provided on website.
|613-260-1113
108-1900 Merivale Rd
[http://www.dr-desktop.com/ Main Page]
[mailto:help@dr-desktop.com Email]
|-
|-
! scope="row" style="background:#efefef;" | CallGeek
! style="background:#efefef;" scope="row" | [https://keepconnected.ca/ KeepConnected]
|General repairs/upgrades and tuneups, networking, configuration, data backup and recovery, parental control and security, peripheral installs
|Home Visit support: repair and maintenance, virus removal, upgrades and installations
|[http://www.callgeek.ca/service-remotely.shtml Offers remote desktop report]
Remote support
[http://www.callgeek.ca/pay/ Online payment accepted]
|[https://keepconnected.ca/services/ All services.]
[http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/callgeek-in-ottawa-on-37485 Better Business Bureau Accredited]
|(613) 445-1500
|No pricing provided on website.
[mailto:support@keepconnected.ca Email]
|613-829-2255
2720 Queensview Dr. Suite 1109
[http://www.callgeek.ca/index.shtml Main Page]
[mailto:support@callgeek.ca Email]
|-
|-
! scope="row" style="background:#efefef;" | Capital Data Recovery
! style="background:#efefef;" scope="row" | [https://www.capitaldatarecovery.com/ Capital Data Recovery]
|Data recovery, hard drive cloning, wiping (data destruction), and certification
|Data recovery, hard drive cloning, secure data destruction and certification.
|Some services may be covered under insurance.
|Some services may be covered under insurance.
[http://www.capitaldatarecovery.com/shipping.html Accept shipments from across the country.]
[http://www.capitaldatarecovery.com/shipping.html Accept shipments from across the country.]
[http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/capital-data-recovery-in-ottawa-on-27814 Better Business Bureau Accredited]
[http://www.bbb.org/ottawa/business-reviews/computers-service-and-repair/capital-data-recovery-in-ottawa-on-27814 Better Business Bureau Accredited]
|Contact for quotes.
|613-225-7870
|613-225-7870
1827 Woodward Drive, Unit 306  
1827 Woodward Drive, Unit 306
[http://www.capitaldatarecovery.com/index.html Main Page]
 
[mailto:info@capitaldatarecovery.com Email]
[mailto:info@capitaldatarecovery.com Email]
|-
|-
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*[[Using Windows safely]]
*[[Using Windows safely]]


[[Category:Computer help]]
==External links==
*[https://lifehacker.com/5570909/how-to-prevent-your-computer-from-overheating-and-why-its-important How to Prevent Your Computer from Overheating (and Why It's Important)]
*[http://www.makeuseof.com/tag/avoid-pc-repair-tech-support-scams/ How to Avoid PC Repair & Tech Support Scams]
 
[[Category:Computer Help]]
[[Category:Privacy and Security]]

Latest revision as of 09:05, 19 June 2024

Desktop computer being rebuilt

This page outlines some resources for getting help with broader computer issues.

Computer Help

NCF is focused on getting you connected to the internet with functional email and the ability to browse web pages. Most other issues regarding your computer setup, handling virus protection, programs, operating systems, setting up a browser or getting basic computer skills are more than the small group of staff and volunteers at NCF can help you with.

It's a busy time just getting everyone connected, and managing connection difficulties, moves and changes to member accounts. This Wiki page will help you find resources to help with other computer challenges you might face.

While NCF does not endorse any specific service listed here, and has not specifically tried them, we hope this list saves you a bit of work in finding a service that works for you. Ask questions about cost up front, and be wary of services that seek only to sell you new tools or gear you may not need. You may want to share your experiences in the NCF Discussion Groups to help others decide too.

Computer Support and Repair Services

Company Services Notes Contact Info
Staples Tech Services Telephone support

Home visit support

In-store support: diagnostics, data protection (backup and recovery), repairs, networking, installations and set-up.

Authorized to do repairs under major manufacturer's warranties. 1-888-723-3444

Locations: Barrhaven, Bells Corners, Centretown, Cumberland, Gatineau, Gloucester, South Keys & Merivale.

Best Buy's Geek Squad Telephone support

24/7 Online support

Home Visit support

In-store support

All services 1-800-433-5778

Locations: Coventry Rd, Carlingwood, Merivale, Orleans, & Kanata.Contact

Canada Computers Service Centre In-store support: system assembly, OS and other software installations,

hard drive/data backup and recovery, system maintenance services

Home visit support

Downtown Ottawa: 613-903-5990

Gatineau: 819-317-1865

Kanata: 613-435-8660

Merivale: 613-228-1423

Orleans: 613-837-0800

Email Contact


Tech2Go Computer Services

Seem to be out of business as at 2024-6-19.

Online support

Home Visit support Repairs (emergency recovery, viruses, hardware, troubleshooting), maintenance, installations, and consulting.

Can pick up equipment and drop-off when repaired. Better Business Bureau Accredited Central/South Ottawa: 613-235-8324

East Ottawa: 613-824-5222

West Ottawa: 613-592-5059 Email

Contact

Ottawa Computer Services Online support

Home Visit support: Repairs, configuration, data recovery, installations

In-store support

613-294-5374

2610 Draper Ave., Unit 63

Contact

KeepConnected Home Visit support: repair and maintenance, virus removal, upgrades and installations

Remote support

All services. (613) 445-1500

Email

Capital Data Recovery Data recovery, hard drive cloning, secure data destruction and certification. Some services may be covered under insurance.

Accept shipments from across the country. Better Business Bureau Accredited

613-225-7870

1827 Woodward Drive, Unit 306

Email

See also

External links

Retrieved from "https://help.ncf.ca/index.php?title=Computer_Help&oldid=8203"