Payments and Donations

My Account Options

• Get my NCF WebMail - Zimbra
• Change my Account Preferences
• Change my NCF Password
• View my Monthly Statement
• Make a Payment or Donation
• Check my Open Tickets
• View my Notification Log
• Renew My Account

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DSL Links

• My DSL Usage
• My DSL Line Statistics
• My DSL Authentication Log & Session

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Cable Links

• My Cable Usage

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• NCF Speedtest
• Peak Usage Calculator

Visa or Mastercard or American Express

Online - One-time Payments

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1. Visit the Donations & Payments page. You will be using your member ID only and password to sign in. (This is the password you chose at sign-up)

2.Click on Pay for DSL Service(as an example). You can also pay for DSL Hardware or make a donation this way.

• Top, middle of the page as circled in red in this photo.
  

  Payment and Donations page

3. Fill in the requested information (amount of your bill, credit card information, and click continue).

Credit Card Payment Page

4. The next page will ask you to confirm the payment. The next will give you a confirmation that the transaction went through, along with a transaction number.

By Phone

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Our office hours are 10am to 5pm from Monday to Friday. Please have the following information handy when you call 613-721-1773 ext0:

1. Your NCF account ID (e.g. ab123)
2. Indicate if you want your card to be sure for a one-time payments or donations vs recurring payments or donations.
3. Your VISA, MasterCard or AMEX card number
4. Your card's expiry date
5. Your name as it appears on the card

Cash or Debit

You can make a Cash or Debit payment or donation in person at the NCF office:

National Capital FreeNet
1305 Richmond Road, Suite 206
Ottawa, ON K2B 7Y4

Directions

Phone: 613-721-1773 ext. 0
Email: support@ncf.ca

HelpDesk Remote Support Hours:

• Monday to Friday: 10:00am to 7:00pm
• Saturday: 10:00am to 5:00pm

Office hours:

• Monday to Friday: 10:00am to 5:00pm

Cheque or Money Order

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Please make the cheque or money order payable to either NCF or National Capital FreeNet, and include your name and account ID (e.g. ab123) with the cheque in the envelope.

You can mail it to the NCF office or drop it off at our office in person:

National Capital FreeNet
1305 Richmond Road, Suite 206
Ottawa, ON K2B 7Y4

Directions

Phone: 613-721-1773 ext. 0
Email: support@ncf.ca

HelpDesk Remote Support Hours:

• Monday to Friday: 10:00am to 7:00pm
• Saturday: 10:00am to 5:00pm

Office hours:

• Monday to Friday: 10:00am to 5:00pm

Thank you for being one of the thousands of people helping to make our region a better place to live.

Interac E-Transfer

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You can make a payment or donation by Interac E-transfer:

• Send Interac e-transfers to etransfer@ncf.ca
• No security question is required.
  • Note: If your bank does not support the option to send E-transfers without a security question. Please set a security question and answer and communicate that with the NCF HelpDesk
• memo: aa000 (your NCF account ID)

Your payment will be applied to your NCF account in one business day of receiving it.