This page outlines some resources for getting help with broader computer issues.
NCF is focused on getting you connected to the internet with functional email and the ability to browse web pages. Most other issues regarding your computer setup, handling virus protection, programs, operating systems, setting up a browser or getting basic computer skills are more than the small group of staff and volunteers at NCF can help you with.
It's a busy time just getting everyone connected, and managing connection difficulties, moves and changes to member accounts. This Wiki page will help you find resources to help with other computer challenges you might face.
While NCF does not endorse any specific service listed here, and has not specifically tried them, we hope this list saves you a bit of work in finding a service that works for you. Ask questions about cost up front, and be wary of services that seek only to sell you new tools or gear you may not need. You may want to share your experiences in the NCF Discussion Groups to help others decide too.
Computer Support and Repair Services
|Staples Tech Services||Telephone support
Home visit support
In-store support: diagnostics, data protection (backup and recovery), repairs, networking, installations and set-up.
|Authorized to do repairs under major manufacturer's warranties.||1-888-723-3444
Locations: Barrhaven, Bells Corners, Centretown, Cumberland, Gatineau, Gloucester, South Keys & Merivale.
|Best Buy's Geek Squad||Telephone support
Home Visit support
|Canada Computers Service Centre||In-store support: system assembly, OS and other software installations,
hard drive/data backup and recovery, system maintenance services
Home visit support
|Downtown Ottawa: 613-903-5990
|Tech2Go Computer Services||Online support
Home Visit support Repairs (emergency recovery, viruses, hardware, troubleshooting), maintenance, installations, and consulting.
|Can pick up equipment and drop-off when repaired. Better Business Bureau Accredited||Central/South Ottawa: 613-235-8324
East Ottawa: 613-824-5222
West Ottawa: 613-592-5059 Email
|Ottawa Computer Services||Online support
Home Visit support: Repairs, configuration, data recovery, installations
2610 Draper Ave., Unit 63
|KeepConnected||Home Visit support: repair and maintenance, virus removal, upgrades and installations
|All services.||(613) 445-1500|
|Capital Data Recovery||Data recovery, hard drive cloning, secure data destruction and certification.||Some services may be covered under insurance.||613-225-7870
1827 Woodward Drive, Unit 306