Difference between revisions of "Login Help"
Jump to navigation
Jump to search
(Created page with "= Why can't I log in? = Some possible reasons why you might not be able to log in: <ul> <li>Your account ID and password combination might be incorrect<br> First, make sure y...") |
m |
||
| (7 intermediate revisions by one other user not shown) | |||
| Line 1: | Line 1: | ||
<div class="ncfrightbox"> {{Template:My Support Options}} </div> | |||
= Why can't I log in? = | = Why can't I log in? = | ||
Some possible reasons why you might not be able to log in: | Some possible reasons why you might not be able to log in: | ||
| Line 4: | Line 6: | ||
<ul> | <ul> | ||
<li>Your account ID and password combination might be incorrect<br> | <li>Your account ID and password combination might be incorrect<br> | ||
First, make sure you login with your NCF account ID, e.g. "ew197", and not your email alias or name (if you have forgotten your NCF account ID, please contact the NCF office for assistance). Then check that your password is correct. The password is case sensitive, so check your CAPS LOCK key (make sure the CAPS LOCK light on your keyboard is off). | First, make sure you login with your NCF account ID, e.g. "ew197", and not your email alias or name (if you have forgotten your NCF account ID, please contact the NCF office for assistance).<br> | ||
If you have registered recently, NCF might still be waiting for identification from you to activate your account. Check the status of your registration here. | Then check that your password is correct. The password is case sensitive, so check your CAPS LOCK key (make sure the CAPS LOCK light on your keyboard is off).</li> | ||
NCF | <li>If you have registered recently, NCF might still be waiting for identification from you to activate your account. Check the status of your registration [https://www.ncf.ca/ncf/registration/statuslogin.jsp here].</li> | ||
<li>If you are not a DSL subscriber, your NCF account must be renewed annually. If your account is long overdue for renewal, it might have been deactivated. Please call the NCF office if you forgot to renew your account.</li> | |||
<li>Sometimes exiting your browser (closing all browser windows) and then restarting it will solve a login problem.</li> | <li>Sometimes exiting your browser (closing all browser windows) and then restarting it will solve a login problem.</li> | ||
</ul> | </ul> | ||
= How to enable browser | = How to enable browser cookies = | ||
The NCF web site uses browser | The NCF web site uses browser cookies to remember who you are as you move from one NCF page to another. Normally, browsers accept cookies by default when they are installed. Please consult the Help facility for your browser about enabling cookies. | ||
Another possibility is that you may have a firewall or 'ad blocker' preventing your browser from using cookies. For NCF's site to work, your browser must accept session cookies from the domain 'ncf.ca' | Another possibility is that you may have a firewall or 'ad blocker' preventing your browser from using cookies. For NCF's site to work, your browser must accept session cookies from the domain '''ncf.ca'''. | ||
No third-party cookies are used by NCF. | No third-party cookies are used by NCF. | ||
= How to enable | = How to enable JavaScript = | ||
The NCF web site uses | The NCF web site uses JavaScript to augment what can be done with plain HTML. Normally, browsers enable JavaScript by default when they are installed. Please consult the Help facility for your browser about enabling JavaScript. Some very old browsers do not support JavaScript, and we regret that such browsers cannot be used to browse the NCF web site. | ||
= Auto-login = | = Auto-login = | ||
| Line 29: | Line 31: | ||
* Use a local, offline password manager like [https://keepass.info/ Keepass] or [https://1password.com/ 1Password]. | * Use a local, offline password manager like [https://keepass.info/ Keepass] or [https://1password.com/ 1Password]. | ||
* Use an online password manager like [https://www.lastpass.com/ Lastpass], [https://keepersecurity.com/ Keeper Security], or [https://www.dashlane.com/ Dashlane]. | * Use an online password manager like [https://www.lastpass.com/ Lastpass], [https://keepersecurity.com/ Keeper Security], or [https://www.dashlane.com/ Dashlane]. | ||
= Get Help = | |||
* [https://www.ncf.ca/ncf/dg/index.jsp?dg=1 NCF Help Desk Discussion Group] (*requires login) | |||
* Create a support ticket with the Help Desk: | |||
** Send an [https://www.ncf.ca/ncf/support/officeMsg.jsp Office Message] | |||
** Email [mailto:support@ncf.ca support@ncf.ca] | |||
** Call [tel:613-721-1773 613-721-1773 x0] | |||
* [https://goo.gl/maps/pJSsdG5zmyz Visit the NCF Office] | |||
Latest revision as of 12:20, 1 October 2018
My Support Options
- Consult the relevant HelpPages
- Create a support ticket with the HelpDesk:
- Email support@ncf.ca; or
- Call 613-721-1773 ext.0
- Post in a Discussion Group
- Visit the NCF Office
Why can't I log in?
Some possible reasons why you might not be able to log in:
- Your account ID and password combination might be incorrect
First, make sure you login with your NCF account ID, e.g. "ew197", and not your email alias or name (if you have forgotten your NCF account ID, please contact the NCF office for assistance).
Then check that your password is correct. The password is case sensitive, so check your CAPS LOCK key (make sure the CAPS LOCK light on your keyboard is off). - If you have registered recently, NCF might still be waiting for identification from you to activate your account. Check the status of your registration here.
- If you are not a DSL subscriber, your NCF account must be renewed annually. If your account is long overdue for renewal, it might have been deactivated. Please call the NCF office if you forgot to renew your account.
- Sometimes exiting your browser (closing all browser windows) and then restarting it will solve a login problem.
How to enable browser cookies
The NCF web site uses browser cookies to remember who you are as you move from one NCF page to another. Normally, browsers accept cookies by default when they are installed. Please consult the Help facility for your browser about enabling cookies.
Another possibility is that you may have a firewall or 'ad blocker' preventing your browser from using cookies. For NCF's site to work, your browser must accept session cookies from the domain ncf.ca.
No third-party cookies are used by NCF.
How to enable JavaScript
The NCF web site uses JavaScript to augment what can be done with plain HTML. Normally, browsers enable JavaScript by default when they are installed. Please consult the Help facility for your browser about enabling JavaScript. Some very old browsers do not support JavaScript, and we regret that such browsers cannot be used to browse the NCF web site.
Auto-login
As part of security upgrades to the NCF website, we have discontinued support for the auto log-in feature.
To log-in to your NCF account conveniently and securely, you may consider the following:
- Use browser provided password manager: Firefox, Chrome, Safari, Internet Explorer, Edge.
- Use a local, offline password manager like Keepass or 1Password.
- Use an online password manager like Lastpass, Keeper Security, or Dashlane.
Get Help
- NCF Help Desk Discussion Group (*requires login)
- Create a support ticket with the Help Desk:
- Send an Office Message
- Email support@ncf.ca
- Call 613-721-1773 x0
- Visit the NCF Office