Main Page

Welcome to the NCF Help Wiki

The Help Wiki contains information about setting up, troubleshooting and optimizing your experience with NCF services. The Help Wiki consists of pages which are group into categories. This page organises the the top articles for various Categories and topics.

The Help wiki is managed by NCF office staff and our celebrated volunteer team. However, we are grateful to members who have contributed fully or partly to the creation and improvement of many pages. We rely on member feedback to determine how to create and improve these articles in a way that works for most of our membership. You can send your questions and suggestions about the wiki to support@ncf.ca.

My Support Options

1. Consult the relevant HelpPages
2. Create a support ticket with the HelpDesk:
   • Email support@ncf.ca; or
   • Call 613-721-1773 ext.0
3. Post in a Discussion Group
4. Visit the NCF Office

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DSL

• DSL Rates
• Modem Configuration
• Modem Manuals
• Troubleshooting
• Troubleshooting WiFi
• DSL Speeds
• All DSL Pages

Email

• Email
• Zimbra - NCF's webmail system
• Using NCF SpamFilter
• Email Personalized Email Alias
• Using Disposable Email Address
• Email Spoofing
• All Email Pages

Computer Help

• Computer Help
• Replacing Windows XP
• Using Windows safely
• Where to buy refurbished computers and parts
• All in One - System Rescue Toolkit
• Best Of Free Windows Software
• NCF Workshops
• All Computer Help Pages

My Account Options

• Get my NCF WebMail - Zimbra
• Change my Account Preferences
• Change my NCF Password
• View my Monthly Statement
• Make a Payment or Donation
• Check my Open Tickets
• View my Notification Log
• Renew My Account

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DSL Links

• My DSL Usage
• My DSL Line Statistics
• My DSL Authentication Log & Session

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Cable Links

• My Cable Usage

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• NCF Speedtest
• Peak Usage Calculator

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Policy & Procedure

• DSL Processes
• Member Agreement
• Copyright Infringement
• Privacy Policy
• DSL Terms of Service
• Passwords
• All Policy and Procedure Pages

Privacy and Security

• KRACK Vulnerability
• Virtual Private Networks
• Using Windows safely
• Misfortune Cookie vulnerability of TP-Link modem/router
• All in One - System Rescue Toolkit
• All Privacy and Security Pages

Dial-up

• Getting Started (Dial-up)
• Tips for Dial-up
• Alternatives to DSL
• Dial-up Connection Instructions for Windows 10
• USB dialup modem problems in Windows 10
• Dial-up Connection Instructions for Windows 7
• All Dial-up Pages

Quick Links

• Misfortune Cookie vulnerability of TP-Link modem/router
• A list of all pages on the NCF Help Wiki
• A list of all page categories