Key Modem Pages

The TP-Link TD-W9970 Modem Front

The TP-Link TD-W9970 Modem Back

The TP-Link TD-W9970 is for use on any service on networks using Bells' DSL infrastructure.

This is the procedure NCF uses to configure a TP-Link TD-W9970 modem out of the box or after a factory reset. To learn more about configuring your particular modem, consult the manual.

Routed

The TP-Link TD-W9970 modem router supports both ADSL and VDSL, and switches automatically to match the line it is connected to.

VDSL Settings

We will start with the mode used for VDSL connections. These include the following NCF DSL Plans:

Freedom 10-7/Unl
Freedom 15-10/Unl
Freedom 25/Unl
Freedom 50/Unl

Quick Setup

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NOTE: If the modem is brand new, "user name: admin" and "password: admin" will gain access.

If the modem is not new, it is recommended to reset the modem to the factory defaults by holding down the Reset/Wi-Fi button for 6 to 9 seconds and then do step 1.

1. Once you access the modem from your browser at http://192.168.1.1 and login (user name: admin and password: admin), click the Quick Setup link in the Menu on the left.

Then click Next on the Quick Setup-Start page.

Region and Time Zone

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Set Region to Canada
Time Zone to (GMT-05:00) Eastern Time (US & Canada)
Click Next

Auto Detection

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Click on No, I want to configure The Internet Connection myself
Click Next

DSL

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ISP: Other
L2 Interface Type: VDSL
Enable VLAN ID: checked
VLAN: 35
Connection Type: PPPoE
Click Next

PPPoE

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User name: ab123@ncf.ca (where ab123 is your NCF ID)
Password: •••••••• (where •••••••• is your NCF DSL Password)
Confirm password: ••••••••
Click Next

3G/4G

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Click Next

Wireless

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Wireless: Enable
Wireless Network Name (SSID): NCF_XXXX (where XXXX are the last 4 digits of the modem serial number)
Channel: Auto
Mode: 11n only
Security: WPA2
Password: DSL Password
Click Next

Confirm

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Verify all setting are as entered
Click Next

Complete

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Click Finish

Stay logged-in

Click Network (left-hand menu, 4th link from top)
Click WAN Settings

DSL WAN Interface

Click on Action: Edit (entry with pppoe_ptm_35_1_d, right-hand side of table)

WAN Settings

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WAN Service Setup, enter...
Enable IPv6: Select off
Click Advance
Enable SPI Firewall: selected
Enable IGMP Proxy: un-select
Click Save

ADSL Settings

Moving on now to add settings for ADSL. ADSL is required for the following NCF DSL Plans:

Freedom 6/300
Freedom 7/300
Freedom 15-1/300

Stay logged-in

Click Network (left-hand menu, 4th link from top)
Click WAN Settings

DSL WAN Interface

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Click on Action: Delete (1st entry, right-hand side of table)
Then click Add button

WAN Settings

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DSL Modulation Type: ADSL
ATM Configuration: VPI/VCI = 0/35
WAN Service Setup
1. Connection Type: PPPoE
2. PPP Username: ab123@ncf.ca (where ab123 is your NCF ID)
3. PPP Password: •••••••• (your NCF DSL Password)
4. Confirm password: ••••••••
5. Enable IPv4: selected
6. Enable IPv6: select
Click Advance
1. Enable SPI Firewall: selected
2. Enable IGMP Proxy: un-select
Click Save

Unresponsive DNS Fix

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There is a known issue where the internal DNS server sometimes stop responding after swapping between ADSL and VDSL connections. To avoid this issue, we recommend hard-coding a public DNS server instead of using the internal one.

DHCP Settings

DNS Server: 1.1.1.1
Secondary DNS Server: 1.0.0.1

UPnP

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Click on Forwarding (left-hand menu, near the middle)
UPnP: de-select

Time Settings

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Click on System Tools (left-hand menu, towards the bottom)
Select Time Settings
Time Zone: (GMT-05:00) Eastern Time (US & Canada)
NTP Server 1: time.nrc.ca
Enable DST: checked
Modify DST Start: 2nd Sunday in March
Modify DST End: 1st Sunday in November
Click Save

Manage Control

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Click on System Tools (left-hand menu, towards the bottom)
Select Manage Control
For the user admin we use the member's DSL Password – user name & password should not exceed 15 characters
Enter it once and again below to confirm
Ensure ICMP (Ping) is set to Local only (default setting)
Click Save

CWMP Settings

Click on System Tools (left-hand menu, towards the bottom)
Select CWMP Settings
Ensure that CWMP is de-selected (default setting)
Ensure that Inform is de-selected (default setting)
Click Save

Firewall

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Click 'Firewall' in the left column
Select 'Enable Firewall'

Bridge

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Do this only if you prefer to use your own external router rather than the one built into your TP-Link unit.

Connect power and turn on the modem with the button on the back.
Connect an Ethernet LAN cable to one of the yellow rear ports
In the browser's address bar, enter the IP address for the modem interface page: 192.168.1.1
If the modem is fresh from the factory, use the default user name and password to gain access
1. user: admin
2. password: admin

If the modem was previously configured for someone, the password would be the previous user's DSL password. If it is unknown then do a reset to factory default, press the reset/Wi-Fi button on the back. Hold for 6 to 9 seconds to reset. The user name and password will now be as above.