Head blueLogoText.gif NCF HelpWiki
Help | StartPage

Difference between revisions of "Payments and Donations"

From Support
Jump to: navigation, search
m
m (By Phone)
 
(23 intermediate revisions by 3 users not shown)
Line 1: Line 1:
 
<div class="ncfrightbox"> {{Template:My Account Options}} </div>
 
<div class="ncfrightbox"> {{Template:My Account Options}} </div>
 +
= Visa or Mastercard or American Express =
 +
== Online - One-time Payments ==
 +
{{Template:Back to the Top}}
 +
1. Visit the [https://www.ncf.ca/ncf/home/tools/showAccount.jsp Donations & Payments] page. You will be using your member ID only and [[password]] to sign in. (This is the password you chose at sign-up)
  
= Cheque =
+
2.Click on [https://www.ncf.ca/ncf/donate/ccOnline.jsp?mode=service Pay for DSL Service](as an example). You can also pay for [https://www.ncf.ca/ncf/donate/ccOnline.jsp?mode=hardware DSL Hardware] or [https://www.ncf.ca/ncf/donate/ make a donation] this way.
Please make the cheque payable to either "NCF" or "National Capital FreeNet", and include your name and account ID (e.g. ab123) with the cheque in the envelope.  
+
*Top, middle of the page as circled in red in this photo.[[File:Choosepaymentmethod.png|alt=Payment and Donations page|none|thumb|544x544px|Payment and Donations page]]
  
You can mail it to the NCF office or drop it off at our office in person:
+
3. Fill in the requested information (amount of your bill, credit card information, and click continue).
 +
[[File:Paymentinfo.png|alt=Credit Card Payment Page|none|thumb|584x584px|Credit Card Payment Page]]
  
National Capital FreeNet
+
4. The next page will ask you to confirm the payment. The next will give you a confirmation that the transaction went through, along with a transaction number.
Suite 206 Richmond Square
 
1305 Richmond Road
 
Ottawa, Ontario
 
K2B 7Y4
 
  
613-721-1773 (contact information is displayed in the column to the right), or drop it off at our office in person.
+
[[Category:Billing]]
 +
[[Category:Account & Membership]]
  
Thank you for being one of the thousands of people helping to make our region a better place to live.
+
== By Phone ==
 +
{{Template:Back to the Top}}
 +
Our office hours are 10am to 5pm from Monday to Friday. Please have the following information handy when you call [tel:613-721-1773 613-721-1773] ext0:
 +
# Your NCF account ID (e.g. ab123)
 +
# Indicate if you want your card to be sure for a one-time payments or donations vs recurring payments or donations.
 +
# Your VISA, MasterCard or AMEX card number
 +
# Your card's expiry date
 +
# Your name as it appears on the card
  
=Credit card, VISA Debit, or Mastercard Debit=
+
= Cash or Debit =
=='''Online - One time Payments'''==
+
You can make a Cash or Debit payment or donation in person at the NCF office:
1. Navigate to the [https://start.ncf.ca start.ncf.ca]
 
2. Sign in with your credentials.
 
* You will be using your member ID only and [[password]] to sign in. (This is the password you chose at sign-up)
 
  
[[File:Entercredentials.png|490x490px]]
+
{{Template:ContactUs}}
  
3. Click on [https://www.ncf.ca/ncf/home/tools/showAccount.jsp Donations & Payments]. It is in the bottom left of the page as circled in red in this photo.
+
= Cheque or Money Order =
 +
{{Template:Back to the Top}}
 +
Please make the cheque or money order payable to either '''NCF''' or '''National Capital FreeNet''', and include your name and account ID (e.g. ab123) with the cheque in the envelope.  
  
 +
You can mail it to the NCF office or drop it off at our office in person:
  
[[File:Startpage.png|800px]]
+
{{Template:ContactUs}}
  
4.Click on Pay for DSL Service
+
Thank you for being one of the thousands of people helping to make our region a better place to live.
*Top, middle of the page as circled in red in this photo.
 
 
 
 
 
[[File:Choosepaymentmethod.png]]
 
 
 
5.Fill in the information
 
6.Fill in the amount of your bill, credit card information, and click continue.
 
 
 
 
 
[[File:Paymentinfo.png|800px]]
 
 
 
 
 
7. The next page will ask you to confirm the payment. The next will give you a confirmation that the transaction went through, along with a transaction number.
 
 
 
[[Category:Billing]]
 
[[Category:Account & Membership]]
 
  
== via Phone ==
+
= Interac E-Transfer =
Our office hours are 8am to 7pm from Monday to Friday, and 10am to 5pm on Saturday. Please have the following information handy when you call [tel:613-721-1773 613-721-1773] ext0:
+
{{Template:Back to the Top}}
# Your NCF account ID (e.g. ab123)
+
You can make a payment or donation by '''Interac E-transfer''':
# Indicate if you want your card to be sure for a one-time payments or donations vs recurring payments or donations.  
+
* Send Interac e-transfers to '''etransfer@ncf.ca'''
# Your VISA or MasterCard card number
+
* No security question is required.
# Your card's expiry date
+
** '''Note:''' If your bank does not support the option to send E-transfers without a security question. Please set a security question and answer and communicate that with the NCF HelpDesk
# Your name as it appears on the card
+
* memo: '''aa000''' (your NCF account ID)
 +
Your payment will be applied to your NCF account in one business day of receiving it.

Latest revision as of 13:00, 16 March 2020

Visa or Mastercard or American Express

Online - One-time Payments

1. Visit the Donations & Payments page. You will be using your member ID only and password to sign in. (This is the password you chose at sign-up)

2.Click on Pay for DSL Service(as an example). You can also pay for DSL Hardware or make a donation this way.

  • Top, middle of the page as circled in red in this photo.
    Payment and Donations page
    Payment and Donations page

3. Fill in the requested information (amount of your bill, credit card information, and click continue).

Credit Card Payment Page
Credit Card Payment Page

4. The next page will ask you to confirm the payment. The next will give you a confirmation that the transaction went through, along with a transaction number.

By Phone

Our office hours are 10am to 5pm from Monday to Friday. Please have the following information handy when you call 613-721-1773 ext0:

  1. Your NCF account ID (e.g. ab123)
  2. Indicate if you want your card to be sure for a one-time payments or donations vs recurring payments or donations.
  3. Your VISA, MasterCard or AMEX card number
  4. Your card's expiry date
  5. Your name as it appears on the card

Cash or Debit

You can make a Cash or Debit payment or donation in person at the NCF office:

National Capital FreeNet
Suite 206, Richmond Square
1305 Richmond Road
Ottawa, ON K2B 7Y4

Directions

Phone: 613-721-1773 ext0

Current Office hours:

  • Monday, Tuesday, Thursday and Friday: 10 am to 5 pm

The HelpDesk will also be responding to tickets remotely on:

  • Monday to Saturday: 10 am to 5 pm

Cheque or Money Order

Please make the cheque or money order payable to either NCF or National Capital FreeNet, and include your name and account ID (e.g. ab123) with the cheque in the envelope.

You can mail it to the NCF office or drop it off at our office in person:

National Capital FreeNet
Suite 206, Richmond Square
1305 Richmond Road
Ottawa, ON K2B 7Y4

Directions

Phone: 613-721-1773 ext0

Current Office hours:

  • Monday, Tuesday, Thursday and Friday: 10 am to 5 pm

The HelpDesk will also be responding to tickets remotely on:

  • Monday to Saturday: 10 am to 5 pm

Thank you for being one of the thousands of people helping to make our region a better place to live.

Interac E-Transfer

You can make a payment or donation by Interac E-transfer:

  • Send Interac e-transfers to etransfer@ncf.ca
  • No security question is required.
    • Note: If your bank does not support the option to send E-transfers without a security question. Please set a security question and answer and communicate that with the NCF HelpDesk
  • memo: aa000 (your NCF account ID)

Your payment will be applied to your NCF account in one business day of receiving it.